Website builder is forced on you when you purchase your account, then a year later they charge you dollars per website you haveThis horrible department wouldn't refund me after day outside their day refund policy that they recently changed from daysAfter arguing with chat to get me a manager for an hour they finally sent me to one who decided to just ignore my complaint and not help me in anyway shape or formI am now out dollars because this company scams the people who trust them for their hostingNEVER USE GODADDY!
godaddy has the worst customer service representatives I have ever had an experience withI called one day because I was having issues with my websiteWhen I called them for assistance they claimed to have fixed the problem but they never didI called them back again and they blamed me for the problem with the website and told me I cancelled the service! To my knowledge I never cancelled any services! I wanted my website to not go "live" while I changed itThey said when I did that it cancelled the whole website then they tried to charge me money to get it back! That's a scam! It's very vague and confusing trying to use their softwareYou would think they would want you to be aware if you cancel a service! They would not restore the service that I signed up for! Total scam!!!
We mistakenly renewed a 3yr term instead of a 1yr term with GoDaddy and have been very dissatisfied with their web builder and most importantly, their lack of customer serviceI've called twice to resolve the issue and was told I'd receive a call backI did not, so I called againThis time, they lied and said the manager had left a voicemail on my phone after the first callThis is untrueNow, I'm waiting for a call back, but imagine I will not receive one and they will falsify their records to state they attempted to contact meWhat poor customer service! All we want is to change our 3yr renewal to a 1yr renewal as we had done every year since now and then cancel our renewals as soon as possibleWe cannot waste anymore money with this company
Its last time I using them host serviceGoDaddy service are rape offThey give me really limited space even did't have space for my wordpress theme I try to download, I have to call them about thatThen I start having trouble to using my plugins, they SSL service super expensive like 70$ a year, when in other services its 5$-10$I used free hosting service at 000webhost.com and I have more space and SSL was include freeSo I decide keep my domain name with GoDaddy, and change my hosting to other services much cheaper and more reliable where I don't have to call to customer support, I can just chat onlineSo I call those greedy bs and guy on a phone tell me, Im out my refund window, so money I paid for hosting won't be refundWhat a Fu....ing assh..s I used them service like weeks and paid for a year aheadCharged me my money for nothing and don't refund my money back, also its call stealingThey doing fktup business, I would never will use this hosting service againThey have good domain names service I like it, but other think I had really negative experience work with themSo my advise do your research first, its much more better services then them
I have had domain registration and web-hosting with GoDaddy for years It was originally a gift from my mother, and in auto-renewal had her credit card information Since it has been so long we both had forgotten about it and when it renewed in February she got her credit card bill and called to have the charges reversed GoDaddy sent me an email and I sheepishly went in and entered my own information and then paid for the domain and hostingAfter that Godaddy released the original disputed amount back to my mom's credit card company and marked my account "suspended" I spent an hour with customer support this morning and in the end was told to call billingYou can clearly see in my account where it was paid the second time, when the client services associate asked billing why didn't someone take that moment to clear that up? Why do I have to spend more of my time on the phone with billing as well? I am not okay with this and I will never, ever, do business with GoDaddy again
I renewed my membership on 01/22/for the amount of
refund is available within days
I contacted vendor on 29th and 30th dayNO one answered my call
I contacted on 31st day and talked to persons regarding refundI was told that I will not be refunded because its past one day of their days refund policyAlso, I was told that as I already paid, I can continue to use service for one year but there is no way I would be given refund
This company support is absolutely by far the worst support on this planet, not only is this effecting my business, but I have no control over anything, they chose to respond days after and are not willing to help with solving the problemThey are trying to resolve problems by charging more money for things I do not need, almost as extortion to purchase additional services
I have a shared hosting account that was hacked, so I removed all the malicious content, it took them over days to review, I called everyday for days STRAIGHT from June 6th, its is now the 14thThey are trying to get me to buy a service to scan the files all the other website are saying my site is fine, GOOGLE, SUCURI, and othersEven after all the hassle the tech support team has still not given me a scan of the malicious files once again they want me to buy a serviceI have siteground and bluehost they help me find the files not to compromise the serviceI think go-daddy injects the files to flag their own servers to charge clients moneyI been with godaddy for over years now
Ultimately my busy season selling tickets online is this week, and I have no way of getting them the tickets I AM DEAD IN THE WATER! They could careless, one of the worst businesses ever, they should be shut down and sued
I cancelled a service at the end of last year which included free services within it (I just found out about the free services)When I cancelled the primary service, the free services then became paid services without my knowledgeSince January I have been paying $for a service I was unaware ofWhen I see the subject in the email each month, I just assumed I was getting billed for another domain of mine because I have manyThis morning I was reviewing emails and happened to open the latest bill and discovered I was being billed for service I was unaware ofI attempted to resolve the issue through GoDaddy online chat and then called inWhen I called in, the representative told me there was no one in the multi-million dollar company who could reverse the charges or even apply a credit against my accountI have been a customer for many years and have not had an issue until nowI would like to stay with the company and continue to do business if we can resolve this issue
In June we closed our business and in early July shut down our website that was hosted by GoDaddy At this point in time we did not close out our bank account because we were holding funds to pay the taxes at the end of the year We receive quarterly bank statements from our bank When I received our 3rd quarter bank statement, ending October 31, in early November I noticed a charge on the account from Go Daddy for $on October When I called them asking what this charge was for since we no longer had a website I was told that we were never un-enrolled for the auto renewal charge I stated that I just assumed that since we canceled everything that would have been taken care of Due to the fact that I notified them after the day window of the charge occurring, GoDaddy stated that there was nothing they could do other than remove the auto renewal from happening again
I Purchased a 3yr shared hosting from Godaddy, days ago I started having a problem accessing my shared folder, after a ton of research, I seek the support of a Microsoft networking engineer, he pointed out that the issue was a packet being dropped before it reached the server hosted on godaddy
I called Godaddy (Secureserver.net) customer while Microsoft was on hold and I spoke to JillP, I then told her what the issue was, she said that since we manage the server hardware, there is nothing she can doIf's this is a VPS(Virtual Server) how do we manage the hardware? to continueshe put me on hold and said she will go and ask the server department, she came back and said that they were no issuesI spoke to sonicWALL and Microsoft engineers both are saying that packets are being dropped before it reached the virtual server
JUN12/2-4PM Llame a Godaddy a preguntar porq no podia abrir mi email de negocio y contesto el joven Luis, aterrorizandome porque olvide el pago del domain y Godaddy habia borrado todos los files de mi web site, automaticamente me habia bloqueado el email...despues de unos minutos de escuchar como gritaba por la perdida que habia tenido, me dejo saber que Godaddy tenia un sistema para ayudarme a recuperar toda la informacion de mi pagina web (informacion de aproxmeses de arduo trabajo disenando la pagina con un profesional en mi pais, en un asiento al lado de mi mama quien acababan de removerle un cancer de estomago y mientras la cuidaba yo aproveche el tiempo, para aprender PhotoShop y otras cosas mas y asi poder crear esa bellisima web que era www.barbararamos.com)logico que tenia que pagar a Godady el servicio de RESTORE y esto me costo $incluyendo meses del domain y en dias estaria mi web de nuevo funcionando!
Tuve que pagar porq en medio de desespero no me qu
I had a one year plan with Go Daddy for a websiteThe plan was to expire January In November of 2017, Go Daddy contacted me and informed me that my plan would expire in JanuaryThey offered me a new plan with extra features for a special price "Black Friday pricing"I was told the plan would work with addition to my current planThus, giving me an additional years
January 1, I called in to request a refund and cancel my site as I had to close my businessGo Daddy reps informed me that I was a week too late to request a refund, I had to request it by December 24, 2017, as a request had to be made within days
Simple math dictates that if a plan starts on January 5, 2018, days would give me until February of But, apparently, Go Daddy started my new plan in November of 2017, BEFORE my original plan was even concluded
They started my new year plan, months before my original first year was even upThey forfeited almost months of my original pl
GoDaddy is a complete and utter scamI purchased a membership to their GoDaddy Auctions service and I purchased the lowest membership with no "extras" around $12/yearWhen I signed up for auctions there was no text or information about commissionsFinally, one of my domains sold for $and then I saw my payment go through for $They took 20%, twenty percent!!!
I called the number on the email immediately and there was someone in Mexico who said the money had gone via "pesos" but then he said maybe there was a commission but he couldn't help me and I had to go back to auctionsEven better, he said Auctions did not accept phone calls and I had to email themThey just took $from me and I had to email them
I emailed them and they wrote me back claiming I accepted these terms, which I did notThey copied and pasted the terms from their website, posted elsewhereI demanded a screen shot of the place where I "accepted" these terms and have not heard back
This company is disgusting and a total scamThey are literally stealing money via small loopholes and hidden terms of serviceI'm never going to do any business with them again and will be moving my domains over as quickly as possibleThey should be ashamed of themselves
Even worse the Revdex.com is a total part of this scamThe Revdex.com has them at an A+ rating despite 95% negative customer reviewsClearly they're paying Revdex.com to keep up that ratingTerrible
Since mid 2013, *** *** and *** *** Connection paid Go Daddy in advance and with additional fees for protection to host the new domain and website
Over the next 1/yrswe received few if any calls from the web
In 2016, *** started receiving invoices from Go Daddy Confused, because of the above mentioned precautions, ***’s assistant, ***, called Go Daddy to find out what the invoices were for She called on the following dates: 3/14/16, 4/11/16, 5/2/16, 6/7/(times) and 6/14/ Initially, *** was told that the account was paid in full and they did not know what the $bill was for Only in June did she find out there was serious trouble
In June, 2016, *** tried to go to her website but could not find it When ***’s assistant called Go Daddy again she was assured by the agent that *** still owned ***.comThe representative then looked into the records and said WE HAD BEEN HOSTING for 1/years, ***
I purchased GoDaddy WordPress managed hosting and supportThe changes I've made to my site won't publishGoDaddy says this is a "content" issue, not a functionality issueI disagree, but even if it were a content issue, I purchased Wordpress managed hosting, not just hostingIs it too much to ask for the managed Wordpress site I've purchased to actually publish? I don't need a developer to help me build my site for a fee, which is the only solution they offeredI'm perfectly capable of building my own websiteIt looks great on my screenUnfortunately, the site that shows up online is the one I built the first day
When you dial GoDaddy's tech support, one of the phone options is "For assistance with our website builders, press 3" followed by "If you need help using one of our aapplications, like WordPress or Joomla, press 2." Should it say "...but only if your problem is really simple"?
I was charged fees for my site that expired I put in multiple forms of payment just to protect against that issue You also have my phone number on file GoDaddy still let my site expire and then charged me fees to bring it back I did not have to give them more payment info, they just ran it and it went through
The reason most people put in multiple payment options is to guard if a credit card expires If your system does not abide by that workflow and you allow people to think it is done that way, your falsely informing the customer
My website went down due to non-paymentThis is because my father was in the hospital with a life-threatening health situation and I forgot to pay the renewal fee
When I contacted Godaddy they told me I would need to pay $to restoreI asked if they could waive the fee due to my personal situation and my status as a long-trees customerThey said noSo I paid the $and the rep told me my site should be up shortly
I got a call from my web designer who noticed problems with my siteIt in fact had not been restored and there were “pieces” of my site up
I called Godaddy and a company rep said he would fix the problemHe did not do so, nor did anyone call to follow up
My last call was to a company rep who tried to restore but couldn’tHe told me that their terms of service reveals no promise to restoreI explained that two company reps told me the site could be restored and if that wasn’t the case, they should have told me so before I paid the $
At that
godaddy advertised websites at then when you get to the cart the price is much higher - I have screen shots and I believe that you should confront this bait and switch practice
As a very long time customer of GoDaddy I am very irritated to learn over the phone that cancellations of services no longer results in a refund for unused portions of the service
Apparently this was recently modified so that no refund on unused portions of service past daysGoDaddy pushes the employees to renew servicesI didnt mind renewing, I knew I could cancel and be reimbursed for unused postions of serviceDue to continued declining of my hosting and the continuation of email and website hacking Ive changed my hosting company
I would like a refund on all unused services that I have paid for and the reasons for this several
These were refundable when I paid for them
I wasnt notified that these would no longer be refundable
I am moving due to quality controlMy Go Daddy service has deterioated for years including customer service, customer service rep knowledge, website hosting issues, email issues and more
It takes a lot for a long term client to
Website builder is forced on you when you purchase your account, then a year later they charge you dollars per website you haveThis horrible department wouldn't refund me after day outside their day refund policy that they recently changed from daysAfter arguing with chat to get me a manager for an hour they finally sent me to one who decided to just ignore my complaint and not help me in anyway shape or formI am now out dollars because this company scams the people who trust them for their hostingNEVER USE GODADDY!
godaddy has the worst customer service representatives I have ever had an experience withI called one day because I was having issues with my websiteWhen I called them for assistance they claimed to have fixed the problem but they never didI called them back again and they blamed me for the problem with the website and told me I cancelled the service! To my knowledge I never cancelled any services! I wanted my website to not go "live" while I changed itThey said when I did that it cancelled the whole website then they tried to charge me money to get it back! That's a scam! It's very vague and confusing trying to use their softwareYou would think they would want you to be aware if you cancel a service! They would not restore the service that I signed up for! Total scam!!!
We mistakenly renewed a 3yr term instead of a 1yr term with GoDaddy and have been very dissatisfied with their web builder and most importantly, their lack of customer serviceI've called twice to resolve the issue and was told I'd receive a call backI did not, so I called againThis time, they lied and said the manager had left a voicemail on my phone after the first callThis is untrueNow, I'm waiting for a call back, but imagine I will not receive one and they will falsify their records to state they attempted to contact meWhat poor customer service! All we want is to change our 3yr renewal to a 1yr renewal as we had done every year since now and then cancel our renewals as soon as possibleWe cannot waste anymore money with this company
Its last time I using them host serviceGoDaddy service are rape offThey give me really limited space even did't have space for my wordpress theme I try to download, I have to call them about thatThen I start having trouble to using my plugins, they SSL service super expensive like 70$ a year, when in other services its 5$-10$I used free hosting service at 000webhost.com and I have more space and SSL was include freeSo I decide keep my domain name with GoDaddy, and change my hosting to other services much cheaper and more reliable where I don't have to call to customer support, I can just chat onlineSo I call those greedy b
s and guy on a phone tell me, Im out my refund window, so money I paid for hosting won't be refundWhat a Fu....ing assh..s I used them service like weeks and paid for a year aheadCharged me my money for nothing and don't refund my money back, also its call stealingThey doing f
ktup business, I would never will use this hosting service againThey have good domain names service I like it, but other think I had really negative experience work with themSo my advise do your research first, its much more better services then them
I have had domain registration and web-hosting with GoDaddy for years It was originally a gift from my mother, and in auto-renewal had her credit card information Since it has been so long we both had forgotten about it and when it renewed in February she got her credit card bill and called to have the charges reversed GoDaddy sent me an email and I sheepishly went in and entered my own information and then paid for the domain and hostingAfter that Godaddy released the original disputed amount back to my mom's credit card company and marked my account "suspended" I spent an hour with customer support this morning and in the end was told to call billingYou can clearly see in my account where it was paid the second time, when the client services associate asked billing why didn't someone take that moment to clear that up? Why do I have to spend more of my time on the phone with billing as well? I am not okay with this and I will never, ever, do business with GoDaddy again
I renewed my membership on 01/22/for the amount of
refund is available within days
I contacted vendor on 29th and 30th dayNO one answered my call
I contacted on 31st day and talked to persons regarding refundI was told that I will not be refunded because its past one day of their days refund policyAlso, I was told that as I already paid, I can continue to use service for one year but there is no way I would be given refund
I was told by a go daddy rep I was able to get a credit to my account
days later they sent me a email saying to refund or credit was available
This company support is absolutely by far the worst support on this planet, not only is this effecting my business, but I have no control over anything, they chose to respond days after and are not willing to help with solving the problemThey are trying to resolve problems by charging more money for things I do not need, almost as extortion to purchase additional services
I have a shared hosting account that was hacked, so I removed all the malicious content, it took them over days to review, I called everyday for days STRAIGHT from June 6th, its is now the 14thThey are trying to get me to buy a service to scan the files all the other website are saying my site is fine, GOOGLE, SUCURI, and othersEven after all the hassle the tech support team has still not given me a scan of the malicious files once again they want me to buy a serviceI have siteground and bluehost they help me find the files not to compromise the serviceI think go-daddy injects the files to flag their own servers to charge clients moneyI been with godaddy for over years now
Ultimately my busy season selling tickets online is this week, and I have no way of getting them the tickets I AM DEAD IN THE WATER! They could careless, one of the worst businesses ever, they should be shut down and sued
I cancelled a service at the end of last year which included free services within it (I just found out about the free services)When I cancelled the primary service, the free services then became paid services without my knowledgeSince January I have been paying $for a service I was unaware ofWhen I see the subject in the email each month, I just assumed I was getting billed for another domain of mine because I have manyThis morning I was reviewing emails and happened to open the latest bill and discovered I was being billed for service I was unaware ofI attempted to resolve the issue through GoDaddy online chat and then called inWhen I called in, the representative told me there was no one in the multi-million dollar company who could reverse the charges or even apply a credit against my accountI have been a customer for many years and have not had an issue until nowI would like to stay with the company and continue to do business if we can resolve this issue
In June we closed our business and in early July shut down our website that was hosted by GoDaddy At this point in time we did not close out our bank account because we were holding funds to pay the taxes at the end of the year We receive quarterly bank statements from our bank When I received our 3rd quarter bank statement, ending October 31, in early November I noticed a charge on the account from Go Daddy for $on October When I called them asking what this charge was for since we no longer had a website I was told that we were never un-enrolled for the auto renewal charge I stated that I just assumed that since we canceled everything that would have been taken care of Due to the fact that I notified them after the day window of the charge occurring, GoDaddy stated that there was nothing they could do other than remove the auto renewal from happening again
I Purchased a 3yr shared hosting from Godaddy, days ago I started having a problem accessing my shared folder, after a ton of research, I seek the support of a Microsoft networking engineer, he pointed out that the issue was a packet being dropped before it reached the server hosted on godaddy
I called Godaddy (Secureserver.net) customer while Microsoft was on hold and I spoke to JillP, I then told her what the issue was, she said that since we manage the server hardware, there is nothing she can doIf's this is a VPS(Virtual Server) how do we manage the hardware? to continueshe put me on hold and said she will go and ask the server department, she came back and said that they were no issuesI spoke to sonicWALL and Microsoft engineers both are saying that packets are being dropped before it reached the virtual server
JUN12/2-4PM Llame a Godaddy a preguntar porq no podia abrir mi email de negocio y contesto el joven Luis, aterrorizandome porque olvide el pago del domain y Godaddy habia borrado todos los files de mi web site, automaticamente me habia bloqueado el email...despues de unos minutos de escuchar como gritaba por la perdida que habia tenido, me dejo saber que Godaddy tenia un sistema para ayudarme a recuperar toda la informacion de mi pagina web (informacion de aproxmeses de arduo trabajo disenando la pagina con un profesional en mi pais, en un asiento al lado de mi mama quien acababan de removerle un cancer de estomago y mientras la cuidaba yo aproveche el tiempo, para aprender PhotoShop y otras cosas mas y asi poder crear esa bellisima web que era www.barbararamos.com)logico que tenia que pagar a Godady el servicio de RESTORE y esto me costo $incluyendo meses del domain y en dias estaria mi web de nuevo funcionando!
Tuve que pagar porq en medio de desespero no me qu
I had a one year plan with Go Daddy for a websiteThe plan was to expire January In November of 2017, Go Daddy contacted me and informed me that my plan would expire in JanuaryThey offered me a new plan with extra features for a special price "Black Friday pricing"I was told the plan would work with addition to my current planThus, giving me an additional years
January 1, I called in to request a refund and cancel my site as I had to close my businessGo Daddy reps informed me that I was a week too late to request a refund, I had to request it by December 24, 2017, as a request had to be made within days
Simple math dictates that if a plan starts on January 5, 2018, days would give me until February of But, apparently, Go Daddy started my new plan in November of 2017, BEFORE my original plan was even concluded
They started my new year plan, months before my original first year was even upThey forfeited almost months of my original pl
GoDaddy is a complete and utter scamI purchased a membership to their GoDaddy Auctions service and I purchased the lowest membership with no "extras" around $12/yearWhen I signed up for auctions there was no text or information about commissionsFinally, one of my domains sold for $and then I saw my payment go through for $They took 20%, twenty percent!!!
I called the number on the email immediately and there was someone in Mexico who said the money had gone via "pesos" but then he said maybe there was a commission but he couldn't help me and I had to go back to auctionsEven better, he said Auctions did not accept phone calls and I had to email themThey just took $from me and I had to email them
I emailed them and they wrote me back claiming I accepted these terms, which I did notThey copied and pasted the terms from their website, posted elsewhereI demanded a screen shot of the place where I "accepted" these terms and have not heard back
This company is disgusting and a total scamThey are literally stealing money via small loopholes and hidden terms of serviceI'm never going to do any business with them again and will be moving my domains over as quickly as possibleThey should be ashamed of themselves
Even worse the Revdex.com is a total part of this scamThe Revdex.com has them at an A+ rating despite 95% negative customer reviewsClearly they're paying Revdex.com to keep up that ratingTerrible
Since mid 2013, *** *** and *** *** Connection paid Go Daddy in advance and with additional fees for protection to host the new domain and website
Over the next 1/yrswe received few if any calls from the web
In 2016, *** started receiving invoices from Go Daddy Confused, because of the above mentioned precautions, ***’s assistant, ***, called Go Daddy to find out what the invoices were for She called on the following dates: 3/14/16, 4/11/16, 5/2/16, 6/7/(times) and 6/14/ Initially, *** was told that the account was paid in full and they did not know what the $bill was for Only in June did she find out there was serious trouble
In June, 2016, *** tried to go to her website but could not find it When ***’s assistant called Go Daddy again she was assured by the agent that *** still owned ***.comThe representative then looked into the records and said WE HAD BEEN HOSTING for 1/years, ***
I purchased GoDaddy WordPress managed hosting and supportThe changes I've made to my site won't publishGoDaddy says this is a "content" issue, not a functionality issueI disagree, but even if it were a content issue, I purchased Wordpress managed hosting, not just hostingIs it too much to ask for the managed Wordpress site I've purchased to actually publish? I don't need a developer to help me build my site for a fee, which is the only solution they offeredI'm perfectly capable of building my own websiteIt looks great on my screenUnfortunately, the site that shows up online is the one I built the first day
When you dial GoDaddy's tech support, one of the phone options is "For assistance with our website builders, press 3" followed by "If you need help using one of our aapplications, like WordPress or Joomla, press 2." Should it say "...but only if your problem is really simple"?
I was charged fees for my site that expired I put in multiple forms of payment just to protect against that issue You also have my phone number on file GoDaddy still let my site expire and then charged me fees to bring it back I did not have to give them more payment info, they just ran it and it went through
The reason most people put in multiple payment options is to guard if a credit card expires If your system does not abide by that workflow and you allow people to think it is done that way, your falsely informing the customer
My website went down due to non-paymentThis is because my father was in the hospital with a life-threatening health situation and I forgot to pay the renewal fee
When I contacted Godaddy they told me I would need to pay $to restoreI asked if they could waive the fee due to my personal situation and my status as a long-trees customerThey said noSo I paid the $and the rep told me my site should be up shortly
I got a call from my web designer who noticed problems with my siteIt in fact had not been restored and there were “pieces” of my site up
I called Godaddy and a company rep said he would fix the problemHe did not do so, nor did anyone call to follow up
My last call was to a company rep who tried to restore but couldn’tHe told me that their terms of service reveals no promise to restoreI explained that two company reps told me the site could be restored and if that wasn’t the case, they should have told me so before I paid the $
At that
godaddy advertised websites at then when you get to the cart the price is much higher - I have screen shots and I believe that you should confront this bait and switch practice
As a very long time customer of GoDaddy I am very irritated to learn over the phone that cancellations of services no longer results in a refund for unused portions of the service
Apparently this was recently modified so that no refund on unused portions of service past daysGoDaddy pushes the employees to renew servicesI didnt mind renewing, I knew I could cancel and be reimbursed for unused postions of serviceDue to continued declining of my hosting and the continuation of email and website hacking Ive changed my hosting company
I would like a refund on all unused services that I have paid for and the reasons for this several
These were refundable when I paid for them
I wasnt notified that these would no longer be refundable
I am moving due to quality controlMy Go Daddy service has deterioated for years including customer service, customer service rep knowledge, website hosting issues, email issues and more
It takes a lot for a long term client to