To Whom It May Concern,
I am writing due to my reason business transactions with the company Go DaddyI have had my domain for my website registered through Go Daddy for the years, since opening my businessRecently I received notification that it was time for renewal of my domain name as I usually do, I renewed my service onlineHowever, this time when I submitted for renewal the page didn’t process and I didn’t receive confirmation that the transaction had processedTo prevent an interruption in service for lack of payment, I refreshed the page and resubmitted, after which the page processed and I immediately received confirmation of the transaction
Days later, while traveling I received an email alert from my credit card company that a duplicate charge had been made by Go Daddy on my account for the same charge and I was asked if I intended to make two purchasesI responded that I did not
Later that week I was informed by one of my customers that my website was not
today I tried to access my email but I was not able to do that because my domain named mqba.com was canceled by goddady.com even though it was in autopay(credit card info is in the file), they said they send me email but I never saw any email warnng me of any bill due, now they want me to buy my own domain
GoDaddy has an auto-renew policy that a website will auto-renew for the number of years that the site was originally registered forThey notify the customer days prior to an auto-renew about the yearly rate of renewalHowever, they do not notify the customer how many years it is set to auto-renew for, nor the total amount "to be charged" to the billThere is also nowhere on the the Account dashboard of the GoDaddy site where this information can be foundIn my case, I was notified on May 5th, that two sites would auto-renew at a rate of $16.99/yearI had not dealt with the details of these sites since and had no recollection about the fine print I signed in agreement of back thenMy understanding was that I would incur a charge for $for the two sites to renew one-year each, as I wished them toInstead, they renewed for years each, against my wishes, and with no way for me to change it or learn of it prior to being chargedI wanted the sites to be charged for
A friend set up my website and suggested I use someone such as GoDaddy as a host I checked with GoDaddy The GoDaddy representative assured me they could support my WordPress program In fact, they were unable to support WP nor help with even small tasks such as photo importing I tried several (at least four times) with different 'technical advisors' to no avail I went to the WP 'help' site There my problem was instantly resolved They showed me how and this really upset me discovering how simple the task was Yet, GoDaddy failed at the simplest of tasks I asked for reimbursement of the unused portion of my pre-paid fees GoDaddy refused with the absurd reason that I had to request this within days No way to know in that short a time GoDaddy is, in my view, a sham!
I hired Go Daddy to build and put the web page on the internet with the promise it would take around twenty day'sThat's been around three month's agoThe logo department I sent a logo I had and asked that they create on very similar in red white and blueThey never sent me one only red and blue which I finally agreed on after three weeks of trying to get them to get it correctI've made the finale revisions to the page twice because they either lost the first one or the employee who was working on itThe changes were only suppose to take three day's that was three week's agoI was told they would have it launch no later than the 26th's last week no their telling me it will be ready for review for changes on the 26th's to make changes that I have already done twicethey are at this point way behind schedule and I see no hope in sight and have cost my company a lot time and lost advertising which has cost my company lost business
Have been a long-time customer with GoDaddy account #*** They provided a great service at a great price Then, in 2015, all of my websites went down GoDaddy had changed our web manager and all of our websites were no longer active, however, they still took payment automatically
We tried to contact Godaddy and there was no phone number so we wrote a nice formal letter asking why all of our internet domains no longer worked We never received a response We went online at GoDaddy and cancelled our automatic payments We began to read how horrible it was to contact GoDaddy and so many companies had the same issues Oh my gosh!
My wife and I figured we would just all of our domains run out because they no longer worked We've never heard from Godaddy until two days ago Somehow, they managed to turn automatic payments back on and took money from us How can they do this?
I get several upsell calls a week and keep telling them to stopToday I just had to pay $for a expired Domain because the credit card on file expired and it did not auto renewThey never mentioned that in any upsell callsHow is it legal for them to call is constantly to sell things but allow us to lapse on renewing and collect an $That is a complete scamThey call it an ICANN fee and said it all goes to ICANNIt does not and that is a lieICANN does Not charge $The rep swore up and down they give 100% to ICANN then offered to cut the fee in half of I paid it right thenScam! I will be filing with the Revdex.comTheir terms of service does mention fees but they are lying saying it goes to ICANN and purposely misleading customers into faulting not telling them about payment issuesThey send you and email but they send you so much spam every day on purpose so it gets buried
I purchased four domains from GoDaddy on February 5, The purchases were for one year and were set to auto-renew I received notice of the auto renewal approximately three months ago I was able to change the status of these accounts to NOT auto-renew Five days ago, I received another notice that these domains were set to auto-renew, much to my surprise I went into my account to change the status a second time, but the online system would not allow me to do that I called customer service for assistance and they told me that my accounts had a restriction and that I needed to fill out another online form When I attempted to fill out the form, I got an error that I could not complete the form because of a captcha code I called customer service a second time and they told me that I needed to use a different browser, which I did not have immediate access to; when I explained I didn't have administrative rights to use a different browser, I was told it was my problem t
Dear Sir/Ma'am,
I am *** *** writing in regards to my GoDaddy Account (Customer# *** / PIN:***)I had a website (***) designed and hosted using GoDaddy Website Builder/Go CentralHowever, it was auto-renewed on March 14th even though I already cancelled Auto-RenewalI called GoDaddy Customer Cr on ###-###-#### to cancel the Auto-Renewal so that I can renew it later as I did it last time in February I spoke to Customer Care Representative "Samantha H" and she refunded my money but ended up deleting my Website & all my Website Content without explaining me that I would be losing my Website and all its contentI very clearly informed her that I would like to renew it later then why she deleted my Website and everythingI was under impression that I would only be losing the editing rights to my website and I would renew it laterI am paying for Web hosting every month so I thought it will keep my website hosted and I will o
My Experience with godaddy , let say never again I will do business with them , I have been suspended with no notice no phone call's & no e-mail to advise menow when my client want to contact me with my website there is no more website, this look bad for us , when we trust hosting name GODADDYDO NOT GET HOSTING WITH GODADDY
Good morning
We are a small business that pays monthly for GoDaddy's "Quick Shopping Cart" service for our Online store Since Aug6, our "Quick Shopping Cart" has been inoperableWe received an email on Aug 8, from a potential customer stating " there was a problem with our site because they were unable to purchase productsWe've contacted GoDaddy customer service several times for answers and no one at GoDaddy's "Customer Service, Hosting Dept., SSL Admin, and several other departments" could give us a definite answer on why our "Quick Shopping Cart" site is down
Small Businesses aren't that important to GoDaddy as they claimWe would like our site up and running to serve our customers just like GoDaddy is "EXPECTING THEIR MONTHLY PAYMENTS FOR THEIR SERVICES RENDERED"GoDaddy hasn't returned any emails or calls to us during this timeWe have tried to escalate this to a Corporate issue but Customer service is Corporate as we were advisedCan you help us we need help?
www.shopkencharbody.com [email protected]
Go Daddy had a "system error" and the domain name that I had purchased and had a receipt for was still up for sale for more than days after my purchaseI also was not able to work on it or see it in my accountThey had to re process my orderI brought this to their attention not once but twice first they tried to assure me that it took time and it would be taken down, then the second go around they realized they had messed up and left my domain name up for sale for days putting me and my company at risk of having to fight to retrieve a domain name that I had already purchasedthis company is a jokeMy only compensation was a long conversation with an employee and a supervisor and what felt like a trap of their legal terms which basically stated that they aren't responsible for anything and wont refund anythingI will never purchase another domain name from them and I would recommend that no one else does either
I have a hosting plan with GoDaddy which services websites and email addressesI just got their hosting in April of and in less than a year I had service interruptions that caused my email to be down for a total of daysThere were total occurrences that it was down and each one took 8-days to fixGD never kept in touch with meI was forced to call and chat with them every day wasting countless hours bugging them to try and get it fixedNo one ever took my problems seriously or even attempted to get them fixedMy wife and I both operate businesses through our email that GD hosts, being down for days costs us thousands in lost revenueThe worst part is the days of email was completely lostClients never received a "bounce" email, we just never got itGD did not uphold their end of the deal promising 99% up timeWe received roughly 80% up time and that is completely unacceptable in our digital world
I am trying to renew my business web site domain registration and associated email accounts after my credit card expiredI have been locked out of my GoDaddy account and cannot get in for approximately THREE DAYS NOW and counting! I have tried talking with customer service, and they are not helpfulEach time I call I have waited on hold for 55+ minutes
The password reset email is the one that they have turned off so I am not able to restore my account
They have said that it will take hours after I provided further documentation to be able to get into my account
My business purchased a Virtual Private Server on 11/3/at 5:29PM CST order # *** On 11/7/2016, we attempted to build a server on GoDaddy's VPS system, but it hung up for hours and would not build, kept giving errorsI immediately cancelled the server build account, then the next business day called GoDaddy for a refundThey flat out refused, told me it was against their policy to refund outside of hours, even though I attempted to contact them several times the week before and got put on hold for an hour with nobody coming to the phoneThis company and it's service is horridI have never in my years of business encountered such unprofessional-ism and lack of concern for a legitimate customer issueThey didn't even offer to give me a new server build for free as a courtesy for their first server completely failing at startupThe rep also refused to let me speak to a supervisor, but kept relaying messages from the supervisor telling me they are keeping my money
In Daughter took out a web name for business, In she no longer wanted the name and had used my credit card and email addressShe had none of her own In I contacted Godaddy to cancel the web name, I was assured it would be canceled and I would no longer have that service The Name was *** *** and tea I had an old email address with connection to AOL that is now defunct for the past years....I do not use it nor have access to itOn my current Credit card statement there is a charge for $for renewal of the web nameI contacted the company and explained that name has not been used nor have I authorized a renewalThey claim they have been emailing me and I should of responded, when in fact I told them I don't have access to that email name anymore since I was berated by the representative for not alerting them of a new email address, I explained to the young man steven, since I cancelled the account, I did not notify them of an email change
make an offer for the auction of a domain in Godaddy.com, after two days, they tell me that I won the auction of the domain with a link to proceed with the payment, once the payment was made they sent me the agreement and a link to I started the process of transferring domain to my account, however the link gave an error and they urged me to call customer service, call and they urged me to write in English to the auction department, I did, in the procedure they indicate step through which I had to ask a code to the seller, with a link where supposedly appears the way to contact him, but it is not so, in order that after two days they answer me that they can not make the transfer and that return the money, unilateralemente, without more, all this I repeat having won the auction they offer, trying to find out who is the owner of the domain in the Whois record, nothing comes out because this ocular information as private, the ominio is pointing to another name server and has not been rene
Hello, In I made my own web site on Go-daddy.com for nearly a year I was unable to find my site by typing in key words In other words, if I type in safer now security, which is the name of my company, I was unable to find the site I believed I had done something wrong in building the site, so in January of this year I decided to pay a Go-daddy to build the site for me During conversations I was assured by Go-daddy employees that If I paid $to have them build my site for me, then it would be able to be found using key words, I just want to be found using the company name and Indianapolis, or Indiana I was asked questions about where I most wanted the site to be linked to for marketing purposes, I bought two versions of search engine visibility, and I was assured that when the site was done after weeks it would work properlyit doesn't I spoke to Cesar P who said that It will not be found on internet unless $per hour to have them fix it In addition a
I signed up with GoDaddy over a year ago to start a website building program I paid over $ I got ill, and was unable to do anything with the project I was told I was unable to get a refund I called back a year later to get started again and they told me I had to pay around another $to start again I called to get started and they were so busy they told me to call back at another time I attempted again but they are really busy in the mornings, which is when I can actually do things I ended up finding someone who said they would build my site for free, and they built one in less than a day I called back for a refund of my $and they said I was outside my refund day of days, so sorry nothing we can do So I've given Godaddy over $and they have done zero services And won't give a refund I considered Godaddy to be more professional than that, but I'm really amazed at the lack of fairnessIve heard from others they are usually good about stuff like tha
To Whom It May Concern,
I am writing due to my reason business transactions with the company Go DaddyI have had my domain for my website registered through Go Daddy for the years, since opening my businessRecently I received notification that it was time for renewal of my domain name as I usually do, I renewed my service onlineHowever, this time when I submitted for renewal the page didn’t process and I didn’t receive confirmation that the transaction had processedTo prevent an interruption in service for lack of payment, I refreshed the page and resubmitted, after which the page processed and I immediately received confirmation of the transaction
Days later, while traveling I received an email alert from my credit card company that a duplicate charge had been made by Go Daddy on my account for the same charge and I was asked if I intended to make two purchasesI responded that I did not
Later that week I was informed by one of my customers that my website was not
today I tried to access my email but I was not able to do that because my domain named mqba.com was canceled by goddady.com even though it was in autopay(credit card info is in the file), they said they send me email but I never saw any email warnng me of any bill due, now they want me to buy my own domain
GoDaddy has an auto-renew policy that a website will auto-renew for the number of years that the site was originally registered forThey notify the customer days prior to an auto-renew about the yearly rate of renewalHowever, they do not notify the customer how many years it is set to auto-renew for, nor the total amount "to be charged" to the billThere is also nowhere on the the Account dashboard of the GoDaddy site where this information can be foundIn my case, I was notified on May 5th, that two sites would auto-renew at a rate of $16.99/yearI had not dealt with the details of these sites since and had no recollection about the fine print I signed in agreement of back thenMy understanding was that I would incur a charge for $for the two sites to renew one-year each, as I wished them toInstead, they renewed for years each, against my wishes, and with no way for me to change it or learn of it prior to being chargedI wanted the sites to be charged for
A friend set up my website and suggested I use someone such as GoDaddy as a host I checked with GoDaddy The GoDaddy representative assured me they could support my WordPress program In fact, they were unable to support WP nor help with even small tasks such as photo importing I tried several (at least four times) with different 'technical advisors' to no avail I went to the WP 'help' site There my problem was instantly resolved They showed me how and this really upset me discovering how simple the task was Yet, GoDaddy failed at the simplest of tasks I asked for reimbursement of the unused portion of my pre-paid fees GoDaddy refused with the absurd reason that I had to request this within days No way to know in that short a time GoDaddy is, in my view, a sham!
I hired Go Daddy to build and put the web page on the internet with the promise it would take around twenty day'sThat's been around three month's agoThe logo department I sent a logo I had and asked that they create on very similar in red white and blueThey never sent me one only red and blue which I finally agreed on after three weeks of trying to get them to get it correctI've made the finale revisions to the page twice because they either lost the first one or the employee who was working on itThe changes were only suppose to take three day's that was three week's agoI was told they would have it launch no later than the 26th's last week no their telling me it will be ready for review for changes on the 26th's to make changes that I have already done twicethey are at this point way behind schedule and I see no hope in sight and have cost my company a lot time and lost advertising which has cost my company lost business
Have been a long-time customer with GoDaddy account #*** They provided a great service at a great price Then, in 2015, all of my websites went down GoDaddy had changed our web manager and all of our websites were no longer active, however, they still took payment automatically
We tried to contact Godaddy and there was no phone number so we wrote a nice formal letter asking why all of our internet domains no longer worked We never received a response We went online at GoDaddy and cancelled our automatic payments We began to read how horrible it was to contact GoDaddy and so many companies had the same issues Oh my gosh!
My wife and I figured we would just all of our domains run out because they no longer worked We've never heard from Godaddy until two days ago Somehow, they managed to turn automatic payments back on and took money from us How can they do this?
I get several upsell calls a week and keep telling them to stopToday I just had to pay $for a expired Domain because the credit card on file expired and it did not auto renewThey never mentioned that in any upsell callsHow is it legal for them to call is constantly to sell things but allow us to lapse on renewing and collect an $That is a complete scamThey call it an ICANN fee and said it all goes to ICANNIt does not and that is a lieICANN does Not charge $The rep swore up and down they give 100% to ICANN then offered to cut the fee in half of I paid it right thenScam! I will be filing with the Revdex.comTheir terms of service does mention fees but they are lying saying it goes to ICANN and purposely misleading customers into faulting not telling them about payment issuesThey send you and email but they send you so much spam every day on purpose so it gets buried
I purchased four domains from GoDaddy on February 5, The purchases were for one year and were set to auto-renew I received notice of the auto renewal approximately three months ago I was able to change the status of these accounts to NOT auto-renew Five days ago, I received another notice that these domains were set to auto-renew, much to my surprise I went into my account to change the status a second time, but the online system would not allow me to do that I called customer service for assistance and they told me that my accounts had a restriction and that I needed to fill out another online form When I attempted to fill out the form, I got an error that I could not complete the form because of a captcha code I called customer service a second time and they told me that I needed to use a different browser, which I did not have immediate access to; when I explained I didn't have administrative rights to use a different browser, I was told it was my problem t
Dear Sir/Ma'am,
r on ###-###-#### to cancel the Auto-Renewal so that I can renew it later as I did it last time in February I spoke to Customer Care Representative "Samantha H" and she refunded my money but ended up deleting my Website & all my Website Content without explaining me that I would be losing my Website and all its contentI very clearly informed her that I would like to renew it later then why she deleted my Website and everythingI was under impression that I would only be losing the editing rights to my website and I would renew it laterI am paying for Web hosting every month so I thought it will keep my website hosted and I will o
I am *** *** writing in regards to my GoDaddy Account (Customer# *** / PIN:***)I had a website (***) designed and hosted using GoDaddy Website Builder/Go CentralHowever, it was auto-renewed on March 14th even though I already cancelled Auto-RenewalI called GoDaddy Customer C
My Experience with godaddy , let say never again I will do business with them , I have been suspended with no notice no phone call's & no e-mail to advise menow when my client want to contact me with my website there is no more website, this look bad for us , when we trust hosting name GODADDYDO NOT GET HOSTING WITH GODADDY
Product does not work as it was offered, Deny to return my full money
Good morning
We are a small business that pays monthly for GoDaddy's "Quick Shopping Cart" service for our Online store Since Aug6, our "Quick Shopping Cart" has been inoperableWe received an email on Aug 8, from a potential customer stating " there was a problem with our site because they were unable to purchase productsWe've contacted GoDaddy customer service several times for answers and no one at GoDaddy's "Customer Service, Hosting Dept., SSL Admin, and several other departments" could give us a definite answer on why our "Quick Shopping Cart" site is down
Small Businesses aren't that important to GoDaddy as they claimWe would like our site up and running to serve our customers just like GoDaddy is "EXPECTING THEIR MONTHLY PAYMENTS FOR THEIR SERVICES RENDERED"GoDaddy hasn't returned any emails or calls to us during this timeWe have tried to escalate this to a Corporate issue but Customer service is Corporate as we were advisedCan you help us we need help?
www.shopkencharbody.com
[email protected]
Go Daddy had a "system error" and the domain name that I had purchased and had a receipt for was still up for sale for more than days after my purchaseI also was not able to work on it or see it in my accountThey had to re process my orderI brought this to their attention not once but twice first they tried to assure me that it took time and it would be taken down, then the second go around they realized they had messed up and left my domain name up for sale for days putting me and my company at risk of having to fight to retrieve a domain name that I had already purchasedthis company is a jokeMy only compensation was a long conversation with an employee and a supervisor and what felt like a trap of their legal terms which basically stated that they aren't responsible for anything and wont refund anythingI will never purchase another domain name from them and I would recommend that no one else does either
I have a hosting plan with GoDaddy which services websites and email addressesI just got their hosting in April of and in less than a year I had service interruptions that caused my email to be down for a total of daysThere were total occurrences that it was down and each one took 8-days to fixGD never kept in touch with meI was forced to call and chat with them every day wasting countless hours bugging them to try and get it fixedNo one ever took my problems seriously or even attempted to get them fixedMy wife and I both operate businesses through our email that GD hosts, being down for days costs us thousands in lost revenueThe worst part is the days of email was completely lostClients never received a "bounce" email, we just never got itGD did not uphold their end of the deal promising 99% up timeWe received roughly 80% up time and that is completely unacceptable in our digital world
I am trying to renew my business web site domain registration and associated email accounts after my credit card expiredI have been locked out of my GoDaddy account and cannot get in for approximately THREE DAYS NOW and counting! I have tried talking with customer service, and they are not helpfulEach time I call I have waited on hold for 55+ minutes
The password reset email is the one that they have turned off so I am not able to restore my account
They have said that it will take hours after I provided further documentation to be able to get into my account
My business purchased a Virtual Private Server on 11/3/at 5:29PM CST order # *** On 11/7/2016, we attempted to build a server on GoDaddy's VPS system, but it hung up for hours and would not build, kept giving errorsI immediately cancelled the server build account, then the next business day called GoDaddy for a refundThey flat out refused, told me it was against their policy to refund outside of hours, even though I attempted to contact them several times the week before and got put on hold for an hour with nobody coming to the phoneThis company and it's service is horridI have never in my years of business encountered such unprofessional-ism and lack of concern for a legitimate customer issueThey didn't even offer to give me a new server build for free as a courtesy for their first server completely failing at startupThe rep also refused to let me speak to a supervisor, but kept relaying messages from the supervisor telling me they are keeping my money
In Daughter took out a web name for business, In she no longer wanted the name and had used my credit card and email addressShe had none of her own In I contacted Godaddy to cancel the web name, I was assured it would be canceled and I would no longer have that service The Name was *** *** and tea I had an old email address with connection to AOL that is now defunct for the past years....I do not use it nor have access to itOn my current Credit card statement there is a charge for $for renewal of the web nameI contacted the company and explained that name has not been used nor have I authorized a renewalThey claim they have been emailing me and I should of responded, when in fact I told them I don't have access to that email name anymore since I was berated by the representative for not alerting them of a new email address, I explained to the young man steven, since I cancelled the account, I did not notify them of an email change
make an offer for the auction of a domain in Godaddy.com, after two days, they tell me that I won the auction of the domain with a link to proceed with the payment, once the payment was made they sent me the agreement and a link to I started the process of transferring domain to my account, however the link gave an error and they urged me to call customer service, call and they urged me to write in English to the auction department, I did, in the procedure they indicate step through which I had to ask a code to the seller, with a link where supposedly appears the way to contact him, but it is not so, in order that after two days they answer me that they can not make the transfer and that return the money, unilateralemente, without more, all this I repeat having won the auction they offer, trying to find out who is the owner of the domain in the Whois record, nothing comes out because this ocular information as private, the ominio is pointing to another name server and has not been rene
Hello, In I made my own web site on Go-daddy.com for nearly a year I was unable to find my site by typing in key words In other words, if I type in safer now security, which is the name of my company, I was unable to find the site I believed I had done something wrong in building the site, so in January of this year I decided to pay a Go-daddy to build the site for me During conversations I was assured by Go-daddy employees that If I paid $to have them build my site for me, then it would be able to be found using key words, I just want to be found using the company name and Indianapolis, or Indiana I was asked questions about where I most wanted the site to be linked to for marketing purposes, I bought two versions of search engine visibility, and I was assured that when the site was done after weeks it would work properlyit doesn't I spoke to Cesar P who said that It will not be found on internet unless $per hour to have them fix it In addition a
I signed up with GoDaddy over a year ago to start a website building program I paid over $ I got ill, and was unable to do anything with the project I was told I was unable to get a refund I called back a year later to get started again and they told me I had to pay around another $to start again I called to get started and they were so busy they told me to call back at another time I attempted again but they are really busy in the mornings, which is when I can actually do things I ended up finding someone who said they would build my site for free, and they built one in less than a day I called back for a refund of my $and they said I was outside my refund day of days, so sorry nothing we can do So I've given Godaddy over $and they have done zero services And won't give a refund I considered Godaddy to be more professional than that, but I'm really amazed at the lack of fairnessIve heard from others they are usually good about stuff like tha