I purchased four domains from GoDaddy on February 5, The purchases were for one year and were set to auto-renew I received notice of the auto renewal approximately three months ago I was able to change the status of these accounts to NOT auto-renew Five days ago, I received another notice that these domains were set to auto-renew, much to my surprise I went into my account to change the status a second time, but the online system would not allow me to do that I called customer service for assistance and they told me that my accounts had a restriction and that I needed to fill out another online form When I attempted to fill out the form, I got an error that I could not complete the form because of a captcha code I called customer service a second time and they told me that I needed to use a different browser, which I did not have immediate access to; when I explained I didn't have administrative rights to use a different browser, I was told it was my problem t
I purchased a domain from GoDaddy on 9/28/Once I received confirmation that the purchase was completed, I bought several other domains similar to the one I had already selected to protect the url from others who might start competitive organizationsMoreover, I moved forward with business plans, branding, etcbased on the domain purchasedOn 10/29/I received notice from GoDaddy that the domain I purchased had been removed from my account without any explanationI called GoDaddy twice to enquire and, then again, to follow-upThe first customer service rep told me the registrar from which they were transferring the domain, Pheenix, informed the domain was no longer for sale and had listed it by mistakeThe second customer service rep informed it was entirely up to the other party as to whether they chose to complete the sale to meFollowing my inquiry I checked the domain and found it is, in fact, still for sale; and the price is now more than 6x what I paidClearly, these
I have several domain names and hosting services with GoDaddyOne account that I have not even used (***) went into repayment in FebruaryMultiples times prior to the one year auto-renew I tried to cancelI was called by GoDaddy during business hours, which I previously indicated I could not answer out of fear of jeapordizing my jobI called back immediately - only to reach an unknown numberI tried to login to my account, but because they have been merged in the past, this did not work (a repeat problem I have had them address in the past)They called today (4/12), I told them, but they refused to assistI spoke to a service representative, Matt, and his supervisor, DonnieMatt quoted me the day cancellation policy, which I stated was irrelevant due to my attempts and that they are charging me for one year of a product I do not useDonnie did the same and was quite rude, turned off auto renew as if this was a favor, and ultimately he hung up on me (purposel
I manage two websites with GoDaddy and I just recently paid over $for the next year of webhosting and they have suspended my websites without notice stating that because I use an old web builder program that it is unsafe due to the harmless files this program creates, they will not un-suspend my websites unless I purchase security for the website, I have been using this program for many years and these files they claim are bad have been on their server for over years and now they claim it is an issue with no advance warning, if I knew a head of time I would have had time to cancel my products and change to a different company but now they are holding my websites ransom until I purchase additional products, and these website are for a City and that cities police department
I have been in the IT industry for years and scan my website data regularly with multiple corporate antivirus program and there has never been an issue, I offered to remove the files they CLAIIM are bad
I called in and spoke with Godaddy call center because I wanted to know if they had and special promotions and the person I spoke to modified my account without my knowledge and basic to me I has to pay a year instead of my a year I have been paying for yearsI told him that can't be right and let me get another agent on the phoneSo I call back and spoke to new agency and she looked back at my account and notice I was correct so I told her to get a supervisor (Steve) he told me that I manipulate the system and he didn't know why my bill was so cheapI reminded him that I have been with godaddy for years and haven't had any majors issue and I just want the rate I had beforeHe told me that I really own godaddy more money because this plan with up last year and I said when I paid the said amount year? I also ask him to show me on your website where it when and why wasn't I notified, he said Godaddy has the right to go up on prices when that want without noticeSo
In November 2016, I entered into a 3-year hosting agreement with GoDaddy At the time, I was told that GoDaddy could host my website and mobile site with absolutely no changes in functionality at a price that was significantly lower than the company that I was using at the time I paid GoDaddy upfront for the years of hosting and for a 5-year site backup and restore plan
It took GoDaddy over a month to transfer my files and activate my sites As of 12/21, my site was still not activeShortly after the file transfer was complete, on 12/24,I became aware that my mobile website did not functionOn 12/my site was completely downOnce my site was up, I noticed that the contact me page and home search tools were not functioningI contacted GoDaddy and was told that, for an additional fee, tech support could fix the problemsI contacted tech support but they were unable to fix anything
Since tech support could not fix the problems and my website and mobile site were not func
My business purchased a Virtual Private Server on 11/3/at 5:29PM CST order # *** On 11/7/2016, we attempted to build a server on GoDaddy's VPS system, but it hung up for hours and would not build, kept giving errorsI immediately cancelled the server build account, then the next business day called GoDaddy for a refundThey flat out refused, told me it was against their policy to refund outside of hours, even though I attempted to contact them several times the week before and got put on hold for an hour with nobody coming to the phoneThis company and it's service is horridI have never in my years of business encountered such unprofessional-ism and lack of concern for a legitimate customer issueThey didn't even offer to give me a new server build for free as a courtesy for their first server completely failing at startupThe rep also refused to let me speak to a supervisor, but kept relaying messages from the supervisor telling me they are keeping my money
My website went down due to non-paymentThis is because my father was in the hospital with a life-threatening health situation and I forgot to pay the renewal fee
When I contacted Godaddy they told me I would need to pay $to restoreI asked if they could waive the fee due to my personal situation and my status as a long-trees customerThey said noSo I paid the $and the rep told me my site should be up shortly
I got a call from my web designer who noticed problems with my siteIt in fact had not been restored and there were “pieces” of my site up
I called Godaddy and a company rep said he would fix the problemHe did not do so, nor did anyone call to follow up
My last call was to a company rep who tried to restore but couldn’tHe told me that their terms of service reveals no promise to restoreI explained that two company reps told me the site could be restored and if that wasn’t the case, they should have told me so before I paid the $
At that
I'm almost up for my Domain renewal, and NOWHERE on their site can you access your renewal rate I have searched high and low, and cannot find it anywhere I'm so frustrated, this should 100% be information on the front page, or AT LEAST under "manage domain." This makes me not trust the company that I have been with for two years Get with the program and show this to your customers before the "Auto Renew" for an unknown amount hits their account I have no idea if it's $or $1,000, but I'm pissed I don't want to lose my website, but this is information that a company needs to provide, in plain site, or at least a place that's easily accessible I hope the Revdex.com investigates this, it's ridiculous in for this to even be allowed I would like someone to get back to me ASAP with information
I set a website up in March using the day free trialWe were supposed to be billed monthly at $after the free trialGodaddy took $out of my business checking account for the entire yearI called upset on April 14thThe gentlemen I spoke with said there was nothing he could do about the yearly, I said I wanted to cancel, he said that was fine that I had time (did not give a time frame of length of time) to cancel without an issueI told him I wanted to research more websites before I made an rash decisionsI finally found a website that I wanted to go with so I called today at 5/17/Another gentleman informed me that I am past the days to cancel (I wasn't aware I only had days) and that there was nothing they could doI'm currently stuck with a website that I cannot use, out $because they state I am days past my days to canceldaysOn the website, it states, No credit card requiredTry it free for one monthThen $14.99/mo ($179.88/yr) after
Dear Sir/Ma'am,
I am *** *** writing in regards to my GoDaddy Account (Customer# *** / PIN:***)I had a website (***) designed and hosted using GoDaddy Website Builder/Go CentralHowever, it was auto-renewed on March 14th even though I already cancelled Auto-RenewalI called GoDaddy Customer Cr on ###-###-#### to cancel the Auto-Renewal so that I can renew it later as I did it last time in February I spoke to Customer Care Representative "Samantha H" and she refunded my money but ended up deleting my Website & all my Website Content without explaining me that I would be losing my Website and all its contentI very clearly informed her that I would like to renew it later then why she deleted my Website and everythingI was under impression that I would only be losing the editing rights to my website and I would renew it laterI am paying for Web hosting every month so I thought it will keep my website hosted and I will o
Go Daddy had a "system error" and the domain name that I had purchased and had a receipt for was still up for sale for more than days after my purchaseI also was not able to work on it or see it in my accountThey had to re process my orderI brought this to their attention not once but twice first they tried to assure me that it took time and it would be taken down, then the second go around they realized they had messed up and left my domain name up for sale for days putting me and my company at risk of having to fight to retrieve a domain name that I had already purchasedthis company is a jokeMy only compensation was a long conversation with an employee and a supervisor and what felt like a trap of their legal terms which basically stated that they aren't responsible for anything and wont refund anythingI will never purchase another domain name from them and I would recommend that no one else does either
I get several upsell calls a week and keep telling them to stopToday I just had to pay $for a expired Domain because the credit card on file expired and it did not auto renewThey never mentioned that in any upsell callsHow is it legal for them to call is constantly to sell things but allow us to lapse on renewing and collect an $That is a complete scamThey call it an ICANN fee and said it all goes to ICANNIt does not and that is a lieICANN does Not charge $The rep swore up and down they give 100% to ICANN then offered to cut the fee in half of I paid it right thenScam! I will be filing with the Revdex.comTheir terms of service does mention fees but they are lying saying it goes to ICANN and purposely misleading customers into faulting not telling them about payment issuesThey send you and email but they send you so much spam every day on purpose so it gets buried
I am an outpatient that invested in a website domain, hosting, Microsoft software and other products/services as part of my healthcare plan to reach my career objectivesThe website I paid to have is not in service and the company kept my money and used me for more information without giving me anything worth my money, time or informationI am a licensed consumer affairs job seeker that tried to create a professional public relations site that I paid to have
I tried to purchase a domain name from Go Daddy and paid $for what appeared to be the domain I wanted There was no obvious mention that this was simply purchasing the right to ask the seller if they would consider a separate offer This should be more clear on their site However, I decided to continue with the service since I wanted the site and thought it was for sale, since they were offering this negotiation However, after weeks of not hearing back from them after several emails and calls, they said they were still trying to reach the seller Then a few days later I received a call saying that it was not for sale So, they basically took $from me for the right to ask something of someone that wasn't for sale That is a scam, if I've ever heard of one! They sold me something that doesn't exist and wasn't available When I called them to ask for a refund, they said the service was performed and they don't owe me anything What service? It would be one thing if th
I am trying to renew my business web site domain registration and associated email accounts after my credit card expiredI have been locked out of my GoDaddy account and cannot get in for approximately THREE DAYS NOW and counting! I have tried talking with customer service, and they are not helpfulEach time I call I have waited on hold for 55+ minutes
The password reset email is the one that they have turned off so I am not able to restore my account
They have said that it will take hours after I provided further documentation to be able to get into my account
I am a long time customer of GoDaddySo I am sad to see them crumble like thisThey used questionable sales practices to sign me up for a service that I didn't really wantThey overcharged me for this service $for yearsHe realized it and refunded a portion but left a charge for $I tried to call multiple times to discuss the fact that I didn't want this and they didn't resolve my issueEventually I spoke with a supervisor who said he would review all of this and get back to meI did not get a call or anything so I called todayI held for minutes and eventually they said they denied my request for a refund through emailThey refused to refund the $because the call I made requesting cancellation was one day past a day cancellation periodI am not using the product they sold me and they know itSo they are charging me for a service I don't use for a term of a year because I called one day after a refund cut off policy they didn't tell me aboutPlus t
I was charged for a cancelled product I called the GoDaddy and cancelled all auto drafts prior to this problemI set all products on a pay a I goGo Daddy charged me to build a web-site on a domaine I do not even own and had not this past yearWhen I called I spoke with Michaelrayhe hung up on me when I asked for a managerI called back and spoke with Jenny who told me her manager Cassie did not have time for me and would call me back
I had contacted the business on several occasionsMy domain expired and I was unable to renew it by myselfI ended up talking to an individual who stated he would use the card on file to pay for the domainI thought it was squared away and now a domain I've owned since is goneMy business domain is gone :( it was ***
Disgusted is how I feel after the way I was treated by GoDaddy todayI was "upsold" online when I had to renew my domain name in February There was an option online when I updated my domain name to pay $if I wanted my domain name to be optimized for the yearI did so assuming it was automatically going to optimizedToday, as I called GoDaddy to tell them my website key words were not showing up on the search engines, even pages deep, they told me "hey, you never activated the online optimization of your domain name that you paid for months ago." So, I went ahead and activated it with the GoDaddy representative on the phone walking me thru the processAfter I was done setting up the product that I had paid for months ago that was siting dormant, I called GoDaddy letting them know that I, not being savvy with the internet and websites, didn't know that there were additional steps on "my end" to take to activate the service nor did I get an alert to do soBoth the
I purchased four domains from GoDaddy on February 5, The purchases were for one year and were set to auto-renew I received notice of the auto renewal approximately three months ago I was able to change the status of these accounts to NOT auto-renew Five days ago, I received another notice that these domains were set to auto-renew, much to my surprise I went into my account to change the status a second time, but the online system would not allow me to do that I called customer service for assistance and they told me that my accounts had a restriction and that I needed to fill out another online form When I attempted to fill out the form, I got an error that I could not complete the form because of a captcha code I called customer service a second time and they told me that I needed to use a different browser, which I did not have immediate access to; when I explained I didn't have administrative rights to use a different browser, I was told it was my problem t
I purchased a domain from GoDaddy on 9/28/Once I received confirmation that the purchase was completed, I bought several other domains similar to the one I had already selected to protect the url from others who might start competitive organizationsMoreover, I moved forward with business plans, branding, etcbased on the domain purchasedOn 10/29/I received notice from GoDaddy that the domain I purchased had been removed from my account without any explanationI called GoDaddy twice to enquire and, then again, to follow-upThe first customer service rep told me the registrar from which they were transferring the domain, Pheenix, informed the domain was no longer for sale and had listed it by mistakeThe second customer service rep informed it was entirely up to the other party as to whether they chose to complete the sale to meFollowing my inquiry I checked the domain and found it is, in fact, still for sale; and the price is now more than 6x what I paidClearly, these
I have several domain names and hosting services with GoDaddyOne account that I have not even used (***) went into repayment in FebruaryMultiples times prior to the one year auto-renew I tried to cancelI was called by GoDaddy during business hours, which I previously indicated I could not answer out of fear of jeapordizing my jobI called back immediately - only to reach an unknown numberI tried to login to my account, but because they have been merged in the past, this did not work (a repeat problem I have had them address in the past)They called today (4/12), I told them, but they refused to assistI spoke to a service representative, Matt, and his supervisor, DonnieMatt quoted me the day cancellation policy, which I stated was irrelevant due to my attempts and that they are charging me for one year of a product I do not useDonnie did the same and was quite rude, turned off auto renew as if this was a favor, and ultimately he hung up on me (purposel
I manage two websites with GoDaddy and I just recently paid over $for the next year of webhosting and they have suspended my websites without notice stating that because I use an old web builder program that it is unsafe due to the harmless files this program creates, they will not un-suspend my websites unless I purchase security for the website, I have been using this program for many years and these files they claim are bad have been on their server for over years and now they claim it is an issue with no advance warning, if I knew a head of time I would have had time to cancel my products and change to a different company but now they are holding my websites ransom until I purchase additional products, and these website are for a City and that cities police department
I have been in the IT industry for years and scan my website data regularly with multiple corporate antivirus program and there has never been an issue, I offered to remove the files they CLAIIM are bad
I called in and spoke with Godaddy call center because I wanted to know if they had and special promotions and the person I spoke to modified my account without my knowledge and basic to me I has to pay a year instead of my a year I have been paying for yearsI told him that can't be right and let me get another agent on the phoneSo I call back and spoke to new agency and she looked back at my account and notice I was correct so I told her to get a supervisor (Steve) he told me that I manipulate the system and he didn't know why my bill was so cheapI reminded him that I have been with godaddy for years and haven't had any majors issue and I just want the rate I had beforeHe told me that I really own godaddy more money because this plan with up last year and I said when I paid the said amount year? I also ask him to show me on your website where it when and why wasn't I notified, he said Godaddy has the right to go up on prices when that want without noticeSo
In November 2016, I entered into a 3-year hosting agreement with GoDaddy At the time, I was told that GoDaddy could host my website and mobile site with absolutely no changes in functionality at a price that was significantly lower than the company that I was using at the time I paid GoDaddy upfront for the years of hosting and for a 5-year site backup and restore plan
It took GoDaddy over a month to transfer my files and activate my sites As of 12/21, my site was still not activeShortly after the file transfer was complete, on 12/24,I became aware that my mobile website did not functionOn 12/my site was completely downOnce my site was up, I noticed that the contact me page and home search tools were not functioningI contacted GoDaddy and was told that, for an additional fee, tech support could fix the problemsI contacted tech support but they were unable to fix anything
Since tech support could not fix the problems and my website and mobile site were not func
My business purchased a Virtual Private Server on 11/3/at 5:29PM CST order # *** On 11/7/2016, we attempted to build a server on GoDaddy's VPS system, but it hung up for hours and would not build, kept giving errorsI immediately cancelled the server build account, then the next business day called GoDaddy for a refundThey flat out refused, told me it was against their policy to refund outside of hours, even though I attempted to contact them several times the week before and got put on hold for an hour with nobody coming to the phoneThis company and it's service is horridI have never in my years of business encountered such unprofessional-ism and lack of concern for a legitimate customer issueThey didn't even offer to give me a new server build for free as a courtesy for their first server completely failing at startupThe rep also refused to let me speak to a supervisor, but kept relaying messages from the supervisor telling me they are keeping my money
My website went down due to non-paymentThis is because my father was in the hospital with a life-threatening health situation and I forgot to pay the renewal fee
When I contacted Godaddy they told me I would need to pay $to restoreI asked if they could waive the fee due to my personal situation and my status as a long-trees customerThey said noSo I paid the $and the rep told me my site should be up shortly
I got a call from my web designer who noticed problems with my siteIt in fact had not been restored and there were “pieces” of my site up
I called Godaddy and a company rep said he would fix the problemHe did not do so, nor did anyone call to follow up
My last call was to a company rep who tried to restore but couldn’tHe told me that their terms of service reveals no promise to restoreI explained that two company reps told me the site could be restored and if that wasn’t the case, they should have told me so before I paid the $
At that
I'm almost up for my Domain renewal, and NOWHERE on their site can you access your renewal rate I have searched high and low, and cannot find it anywhere I'm so frustrated, this should 100% be information on the front page, or AT LEAST under "manage domain." This makes me not trust the company that I have been with for two years Get with the program and show this to your customers before the "Auto Renew" for an unknown amount hits their account I have no idea if it's $or $1,000, but I'm pissed I don't want to lose my website, but this is information that a company needs to provide, in plain site, or at least a place that's easily accessible I hope the Revdex.com investigates this, it's ridiculous in for this to even be allowed I would like someone to get back to me ASAP with information
I set a website up in March using the day free trialWe were supposed to be billed monthly at $after the free trialGodaddy took $out of my business checking account for the entire yearI called upset on April 14thThe gentlemen I spoke with said there was nothing he could do about the yearly, I said I wanted to cancel, he said that was fine that I had time (did not give a time frame of length of time) to cancel without an issueI told him I wanted to research more websites before I made an rash decisionsI finally found a website that I wanted to go with so I called today at 5/17/Another gentleman informed me that I am past the days to cancel (I wasn't aware I only had days) and that there was nothing they could doI'm currently stuck with a website that I cannot use, out $because they state I am days past my days to canceldaysOn the website, it states, No credit card requiredTry it free for one monthThen $14.99/mo ($179.88/yr) after
Dear Sir/Ma'am,
r on ###-###-#### to cancel the Auto-Renewal so that I can renew it later as I did it last time in February I spoke to Customer Care Representative "Samantha H" and she refunded my money but ended up deleting my Website & all my Website Content without explaining me that I would be losing my Website and all its contentI very clearly informed her that I would like to renew it later then why she deleted my Website and everythingI was under impression that I would only be losing the editing rights to my website and I would renew it laterI am paying for Web hosting every month so I thought it will keep my website hosted and I will o
I am *** *** writing in regards to my GoDaddy Account (Customer# *** / PIN:***)I had a website (***) designed and hosted using GoDaddy Website Builder/Go CentralHowever, it was auto-renewed on March 14th even though I already cancelled Auto-RenewalI called GoDaddy Customer C
Go Daddy had a "system error" and the domain name that I had purchased and had a receipt for was still up for sale for more than days after my purchaseI also was not able to work on it or see it in my accountThey had to re process my orderI brought this to their attention not once but twice first they tried to assure me that it took time and it would be taken down, then the second go around they realized they had messed up and left my domain name up for sale for days putting me and my company at risk of having to fight to retrieve a domain name that I had already purchasedthis company is a jokeMy only compensation was a long conversation with an employee and a supervisor and what felt like a trap of their legal terms which basically stated that they aren't responsible for anything and wont refund anythingI will never purchase another domain name from them and I would recommend that no one else does either
I get several upsell calls a week and keep telling them to stopToday I just had to pay $for a expired Domain because the credit card on file expired and it did not auto renewThey never mentioned that in any upsell callsHow is it legal for them to call is constantly to sell things but allow us to lapse on renewing and collect an $That is a complete scamThey call it an ICANN fee and said it all goes to ICANNIt does not and that is a lieICANN does Not charge $The rep swore up and down they give 100% to ICANN then offered to cut the fee in half of I paid it right thenScam! I will be filing with the Revdex.comTheir terms of service does mention fees but they are lying saying it goes to ICANN and purposely misleading customers into faulting not telling them about payment issuesThey send you and email but they send you so much spam every day on purpose so it gets buried
I am an outpatient that invested in a website domain, hosting, Microsoft software and other products/services as part of my healthcare plan to reach my career objectivesThe website I paid to have is not in service and the company kept my money and used me for more information without giving me anything worth my money, time or informationI am a licensed consumer affairs job seeker that tried to create a professional public relations site that I paid to have
I tried to purchase a domain name from Go Daddy and paid $for what appeared to be the domain I wanted There was no obvious mention that this was simply purchasing the right to ask the seller if they would consider a separate offer This should be more clear on their site However, I decided to continue with the service since I wanted the site and thought it was for sale, since they were offering this negotiation However, after weeks of not hearing back from them after several emails and calls, they said they were still trying to reach the seller Then a few days later I received a call saying that it was not for sale So, they basically took $from me for the right to ask something of someone that wasn't for sale That is a scam, if I've ever heard of one! They sold me something that doesn't exist and wasn't available When I called them to ask for a refund, they said the service was performed and they don't owe me anything What service? It would be one thing if th
I am trying to renew my business web site domain registration and associated email accounts after my credit card expiredI have been locked out of my GoDaddy account and cannot get in for approximately THREE DAYS NOW and counting! I have tried talking with customer service, and they are not helpfulEach time I call I have waited on hold for 55+ minutes
The password reset email is the one that they have turned off so I am not able to restore my account
They have said that it will take hours after I provided further documentation to be able to get into my account
I am a long time customer of GoDaddySo I am sad to see them crumble like thisThey used questionable sales practices to sign me up for a service that I didn't really wantThey overcharged me for this service $for yearsHe realized it and refunded a portion but left a charge for $I tried to call multiple times to discuss the fact that I didn't want this and they didn't resolve my issueEventually I spoke with a supervisor who said he would review all of this and get back to meI did not get a call or anything so I called todayI held for minutes and eventually they said they denied my request for a refund through emailThey refused to refund the $because the call I made requesting cancellation was one day past a day cancellation periodI am not using the product they sold me and they know itSo they are charging me for a service I don't use for a term of a year because I called one day after a refund cut off policy they didn't tell me aboutPlus t
I was charged for a cancelled product I called the GoDaddy and cancelled all auto drafts prior to this problemI set all products on a pay a I goGo Daddy charged me to build a web-site on a domaine I do not even own and had not this past yearWhen I called I spoke with Michaelrayhe hung up on me when I asked for a managerI called back and spoke with Jenny who told me her manager Cassie did not have time for me and would call me back
I had contacted the business on several occasionsMy domain expired and I was unable to renew it by myselfI ended up talking to an individual who stated he would use the card on file to pay for the domainI thought it was squared away and now a domain I've owned since is goneMy business domain is gone :( it was ***
Disgusted is how I feel after the way I was treated by GoDaddy todayI was "upsold" online when I had to renew my domain name in February There was an option online when I updated my domain name to pay $if I wanted my domain name to be optimized for the yearI did so assuming it was automatically going to optimizedToday, as I called GoDaddy to tell them my website key words were not showing up on the search engines, even pages deep, they told me "hey, you never activated the online optimization of your domain name that you paid for months ago." So, I went ahead and activated it with the GoDaddy representative on the phone walking me thru the processAfter I was done setting up the product that I had paid for months ago that was siting dormant, I called GoDaddy letting them know that I, not being savvy with the internet and websites, didn't know that there were additional steps on "my end" to take to activate the service nor did I get an alert to do soBoth the