I am highly dissatisfied with GoDaddy's unethical business practicesThey have taken down my website without proper notificationThey sent me emails indicating they were unable to charge my credit card but no where in the emails did it clearly state that had I not called to update, ,they would take down my site by x date or that there would be a ridiculous website restore feeIf a business is cancelling a service, should they not provide proper notice? When I called customer service, they told me nothing can be doneSure I can purchase hosting from them, but it is not there issue if I want the site restoredAbsolutely absurd!! So disappointed with their unethical business practicesI want this issue resolved and I want a proper apology
I lost of my domain names because godaddy sent the renewal to the wrong emailnow they want to charge me $in redemption fees to get them backI been with the company for over yearshave other domains with them., as well as other servicesI was getting ready to begin web hosting with godaddy prior to thisThis was a matter of sending the invoice to the incorrect email on their part
I thought I had asked them to extend my web builder subscription for one month and then to cancel, they claim I was undecided
I thought I had removed permission to auto bill my credit card, they said I did not do it correctly
In any case a pending charge for $hit my credit card and I called today to make sure the service was cancelled and they refunded the money They said their policy was only to allow hours for cancellation They gave notice at 2am Saturday morning and I would have had to have contacted them within hours, or by 2am on Monday morning
I called and spoke to both a customer rep and his supervisor Mark Mark told me that while had the authority to make an exception he would not because I missed the hour window I pointed out that it was over a weekend and that didn't matter I let him know I told the rep that I only wanted it for a month and he said his notes said I was undecided That didn't matter either
I also found it interesting
A full years after cancelling my account, I am suddenly hit with $1300+ in charges to my credit card from GoDaddy Disputed with the credit cad issuing bank, and when they went back to GoDaddy, they were told that the charges were valid! I have just supplied copies of my cancellation emails to my issuing bank, so hopefully it will be resolved in my favor shortly, but I am astounded that a company this big would have the nerve to try and sneak through unauthorized credit card charges just to make a buck Completely shocked that when the credit card issuing bank contacted GoDaddy the first time, GoDaddy had the nerve to try and keep the money! There is no possible way that they would/could feel entitled to the money- they have no provided any services to me since 2012!
Called to purchase a higher plan in 365, they sold it to me for I uninstalled and reinstalled office multiple times per there request My old plan still said I need to renew, no one could tell me how to change to new one purchased I asked for them to refund my money and I will go with the same one I currently already had, but no they cant refund without loosing years of emails, I had just done this two hours before and there is no help with a resolution
I have been paying monthly for my website to remain on-line at *** via GoDaddy's hosting serviceEvery month, I receive a notice about pending expiration, and that I need to pay the bill, and I pay itI have not missed a monthly payment, and have been doing this for approximately a year nowI've been paying approximately $per month
December was differentI received an expiration notice on December I was traveling out of state for the first time in five years to see my family for the holidays on December 15, so that combined with a full inbox with too many emails, meant that I missed the expiration noticeI received a second expiration notice On December 23, which is the anniversary of when my ex-husband filed for divorce behind my backI don't deal well with this day, and to avoid negative things like self-harm and suicide, I typically engage in some form of distraction, like visiting a friendI received a third notification on January I saw
Website builder is forced on you when you purchase your account, then a year later they charge you dollars per website you haveThis horrible department wouldn't refund me after day outside their day refund policy that they recently changed from daysAfter arguing with chat to get me a manager for an hour they finally sent me to one who decided to just ignore my complaint and not help me in anyway shape or formI am now out dollars because this company scams the people who trust them for their hostingNEVER USE GODADDY!
This company support is absolutely by far the worst support on this planet, not only is this effecting my business, but I have no control over anything, they chose to respond days after and are not willing to help with solving the problemThey are trying to resolve problems by charging more money for things I do not need, almost as extortion to purchase additional services
I have a shared hosting account that was hacked, so I removed all the malicious content, it took them over days to review, I called everyday for days STRAIGHT from June 6th, its is now the 14thThey are trying to get me to buy a service to scan the files all the other website are saying my site is fine, GOOGLE, SUCURI, and othersEven after all the hassle the tech support team has still not given me a scan of the malicious files once again they want me to buy a serviceI have siteground and bluehost they help me find the files not to compromise the serviceI think go-daddy injects the files to flag their own servers to charge clients moneyI been with godaddy for over years now
Ultimately my busy season selling tickets online is this week, and I have no way of getting them the tickets I AM DEAD IN THE WATER! They could careless, one of the worst businesses ever, they should be shut down and sued
I purchased GoDaddy WordPress managed hosting and supportThe changes I've made to my site won't publishGoDaddy says this is a "content" issue, not a functionality issueI disagree, but even if it were a content issue, I purchased Wordpress managed hosting, not just hostingIs it too much to ask for the managed Wordpress site I've purchased to actually publish? I don't need a developer to help me build my site for a fee, which is the only solution they offeredI'm perfectly capable of building my own websiteIt looks great on my screenUnfortunately, the site that shows up online is the one I built the first day
When you dial GoDaddy's tech support, one of the phone options is "For assistance with our website builders, press 3" followed by "If you need help using one of our aapplications, like WordPress or Joomla, press 2." Should it say "...but only if your problem is really simple"?
I contracted this company to renew my domain name (of years) this company attempted to do a domain transfer and this company did not adequately contact me to alert me that they were having issues with processing my request the company did not fulfill the request, the domain name expired and I lost it Now I have to buy it back for $from Go Daddy (or one of its shell corporations)
This company's representative stated that I was spoken to on 4/27/2015, when I pressed for more evidence, such as what did I say, why wasn't a letter sent to me, why wasn't a voice mail left....the response changed....we do not do that The rep stated that in the ONE attempt I was spoken to, I stated I could not speak- I could not speak I was in a meeting and asked the person to call back Did that individual follow up in such an urgent matter No Now I have lost my domain Whether or not I get satisfaction....from the multitude of complaints about this corporatin...WHY IS it allow
Sept I reported a problem with emails initiated with site registration bounceback (rejected/spam) issue with my GoDaddy hosted site[Incident ID: ***] I called again on Septasking them to send my Incident ID to a "Priority" status[Incident ID: ***] I called to follow up on Sept 27, Sept 29, and Oct STILL NOT FIXEDThey could not tell me when this would be resolvedThis problem was not allowing anyone new to register for classes or retrieve a forgotten passwordI could not stay with a host that could not fix this problem within a reasonable timeI called twice on Oct 17th & 19th to request a refundI was told there was nothing wrong with the hosting and I could not get my money back for the 4+ years remaining on the hosting planReally upsetting that a company that I pay to host a reliable and fully functioning website COULD NOT honor their end of a deal
I renewed my membership on 01/22/for the amount of
refund is available within days
I contacted vendor on 29th and 30th dayNO one answered my call
I contacted on 31st day and talked to persons regarding refundI was told that I will not be refunded because its past one day of their days refund policyAlso, I was told that as I already paid, I can continue to use service for one year but there is no way I would be given refund
In January I ordered a domain and hosting services from GoDaddy, cr *** email address ***The last digits of the card charged were *** with a billing address of ** *** ** Oxford, OX6PEI cancelled this order days later, via telephone after no less than minutes on hold and being transferred and disconnected and calling back, etcI was told the account would be cancelled and closedDespite this, I was being charged monthly, sometimes twice monthly, for services I had cancelled and was not usingIn addition, certain charges were charged to the account that I had NEVER approved in the first place and never received a receipt or invoice forI have attempted to call GoDaddy times and have been transferred and disconnected all three timesMy inability to resolve the problem and have the illegal charges removed is why I have decided to file a Revdex.com Complaint
I purchased services from GoDaddy (GD) several years ago I ended my business, canceled my GoDaddy products & turned off the auto-renew option years later, GD charged me for the services I canceled I contacted GD and was told that even though I canceled my services & turned off auto-renew, there was an added protection on my account to "prevent any cancellation mistakes" For years I believed that my account had been closed, and all services had ended, but it turns out there was a hidden "security protection" on my account that prevented me from actually closing my account This Protected Registration allows GD to treat your account as if it had not been canceled, but without customer awareness A quick Google search on the issue shows this to be the number one complaint against GoDaddy, and countless other customers have been tricked into auto-renewals of products they too had believed they canceled Last Friday, I was told by a GD rep that I would receive a full
Each domain I bought from GoDaddy was sold to me with several emails per domain, as opposed to one email eachAt the time of purchase, I shopped around, and selected this company due to the fact that for their price, several services were includedThey changed their offer along the way, now stating that I have one email onlyThis discussion adds to the reason for my original call this morning, which was unrelated! My appaulment escalatedIssue: No access to my email accountsThe first GoDaddy technician I spoke with expressed that yesterday (2015-02-15) there were access problems, likely due to their recent change of email interfacesThis interruption, which was not the first time, caused my conference call to be cancelled, business to potentially be lost, and certainly money lostAfter minutes of trouble-shooting, three times changing the password to access one account, and four times to access the other email account, as well as logging into a private incognito tab to have
Hello, I bought a domain name from Godaddy on Dec30, I selected the registration through Facebook, in which I thought I was only just signing up to get an account with itI ran into issues because my official Hosting Company needed to validate my company information before my company receives it's Extended ValidationBut when they looked in the "Who Is" which is a website verification site, my Facebook email address came up as the register and along with my name, BUT when I brought the product from Godaddy, I entered my company address, my name, my Organization Name and company phone numberBut Godaddy ignored what I put and put my companie's name, which is a Limited Liability Corporation All of this happened because Godaddy fail to tell companies that they SHOULD NOT use a Facebook Account as login in information
I tried to correct this with Godday different times and still nothing has changedI was told earlier in the week to go into my Godaddy Profile and update
As a customer of the Internet service provider GODADDY, I had an online hosting service with their company at godaddy.com, among other current paid services, which it's billing fee expired on October 05, according to the Bank Slip supplied online by this company and which I printed to be paid for the debt of the monthly hosting feeOn the due day I promptly paid the amount charged, making the payment online on 10/05/using my Internet banking accountAccording to Godaddy, they did not receive the payment on time and consequently on the same day as the due date they simply deleted my service and ALL it's content which consisted of more than domains and their respective full websites! On the same day I contacted their support who told me they could reinstate my service and content but only if I paid U$ 149,I would like a copy of my content in a compressed file to download, but they also will not provide this copy unless I pay for it, just like a 'hostage' situation where
I contacted godaddy to build a new website for me I showed them several examples of what I wanted and specified which website I wanted mirrored They promised they could deliver the same format for the price I was quoted and also stated that if any edits were required they were very easy to work with and contact to make changes I agreed and payed $upfront and waited for a rough draft of the website The site came back and I was to preview it and call them and they would go over it with me and make changes I called to review the site and they said I would have to hold for 30+ minutes before someone would be available I requested them to call me so I did not have to wait on the phone and they said that was not possible I expected to be able to contact them directly like they promised before I paid and thought the process would be easy and flexible like they promised before I paid It was not I requested a supervisor to call me back and they said he would He never
I am highly dissatisfied with GoDaddy's unethical business practicesThey have taken down my website without proper notificationThey sent me emails indicating they were unable to charge my credit card but no where in the emails did it clearly state that had I not called to update, ,they would take down my site by x date or that there would be a ridiculous website restore feeIf a business is cancelling a service, should they not provide proper notice? When I called customer service, they told me nothing can be doneSure I can purchase hosting from them, but it is not there issue if I want the site restoredAbsolutely absurd!! So disappointed with their unethical business practicesI want this issue resolved and I want a proper apology
I lost of my domain names because godaddy sent the renewal to the wrong emailnow they want to charge me $in redemption fees to get them backI been with the company for over yearshave other domains with them., as well as other servicesI was getting ready to begin web hosting with godaddy prior to thisThis was a matter of sending the invoice to the incorrect email on their part
I thought I had asked them to extend my web builder subscription for one month and then to cancel, they claim I was undecided
I thought I had removed permission to auto bill my credit card, they said I did not do it correctly
In any case a pending charge for $hit my credit card and I called today to make sure the service was cancelled and they refunded the money They said their policy was only to allow hours for cancellation They gave notice at 2am Saturday morning and I would have had to have contacted them within hours, or by 2am on Monday morning
I called and spoke to both a customer rep and his supervisor Mark Mark told me that while had the authority to make an exception he would not because I missed the hour window I pointed out that it was over a weekend and that didn't matter I let him know I told the rep that I only wanted it for a month and he said his notes said I was undecided That didn't matter either
I also found it interesting
A full years after cancelling my account, I am suddenly hit with $1300+ in charges to my credit card from GoDaddy Disputed with the credit cad issuing bank, and when they went back to GoDaddy, they were told that the charges were valid! I have just supplied copies of my cancellation emails to my issuing bank, so hopefully it will be resolved in my favor shortly, but I am astounded that a company this big would have the nerve to try and sneak through unauthorized credit card charges just to make a buck Completely shocked that when the credit card issuing bank contacted GoDaddy the first time, GoDaddy had the nerve to try and keep the money! There is no possible way that they would/could feel entitled to the money- they have no provided any services to me since 2012!
The worst compay I have ever delt withAND THEY KEPT MY MONEY!!!
Called to purchase a higher plan in 365, they sold it to me for I uninstalled and reinstalled office multiple times per there request My old plan still said I need to renew, no one could tell me how to change to new one purchased I asked for them to refund my money and I will go with the same one I currently already had, but no they cant refund without loosing years of emails, I had just done this two hours before and there is no help with a resolution
I have been paying monthly for my website to remain on-line at *** via GoDaddy's hosting serviceEvery month, I receive a notice about pending expiration, and that I need to pay the bill, and I pay itI have not missed a monthly payment, and have been doing this for approximately a year nowI've been paying approximately $per month
December was differentI received an expiration notice on December I was traveling out of state for the first time in five years to see my family for the holidays on December 15, so that combined with a full inbox with too many emails, meant that I missed the expiration noticeI received a second expiration notice On December 23, which is the anniversary of when my ex-husband filed for divorce behind my backI don't deal well with this day, and to avoid negative things like self-harm and suicide, I typically engage in some form of distraction, like visiting a friendI received a third notification on January I saw
Website builder is forced on you when you purchase your account, then a year later they charge you dollars per website you haveThis horrible department wouldn't refund me after day outside their day refund policy that they recently changed from daysAfter arguing with chat to get me a manager for an hour they finally sent me to one who decided to just ignore my complaint and not help me in anyway shape or formI am now out dollars because this company scams the people who trust them for their hostingNEVER USE GODADDY!
This company support is absolutely by far the worst support on this planet, not only is this effecting my business, but I have no control over anything, they chose to respond days after and are not willing to help with solving the problemThey are trying to resolve problems by charging more money for things I do not need, almost as extortion to purchase additional services
I have a shared hosting account that was hacked, so I removed all the malicious content, it took them over days to review, I called everyday for days STRAIGHT from June 6th, its is now the 14thThey are trying to get me to buy a service to scan the files all the other website are saying my site is fine, GOOGLE, SUCURI, and othersEven after all the hassle the tech support team has still not given me a scan of the malicious files once again they want me to buy a serviceI have siteground and bluehost they help me find the files not to compromise the serviceI think go-daddy injects the files to flag their own servers to charge clients moneyI been with godaddy for over years now
Ultimately my busy season selling tickets online is this week, and I have no way of getting them the tickets I AM DEAD IN THE WATER! They could careless, one of the worst businesses ever, they should be shut down and sued
I purchased GoDaddy WordPress managed hosting and supportThe changes I've made to my site won't publishGoDaddy says this is a "content" issue, not a functionality issueI disagree, but even if it were a content issue, I purchased Wordpress managed hosting, not just hostingIs it too much to ask for the managed Wordpress site I've purchased to actually publish? I don't need a developer to help me build my site for a fee, which is the only solution they offeredI'm perfectly capable of building my own websiteIt looks great on my screenUnfortunately, the site that shows up online is the one I built the first day
When you dial GoDaddy's tech support, one of the phone options is "For assistance with our website builders, press 3" followed by "If you need help using one of our aapplications, like WordPress or Joomla, press 2." Should it say "...but only if your problem is really simple"?
I contracted this company to renew my domain name (of years) this company attempted to do a domain transfer and this company did not adequately contact me to alert me that they were having issues with processing my request the company did not fulfill the request, the domain name expired and I lost it Now I have to buy it back for $from Go Daddy (or one of its shell corporations)
This company's representative stated that I was spoken to on 4/27/2015, when I pressed for more evidence, such as what did I say, why wasn't a letter sent to me, why wasn't a voice mail left....the response changed....we do not do that The rep stated that in the ONE attempt I was spoken to, I stated I could not speak- I could not speak I was in a meeting and asked the person to call back Did that individual follow up in such an urgent matter No Now I have lost my domain Whether or not I get satisfaction....from the multitude of complaints about this corporatin...WHY IS it allow
I was told by a go daddy rep I was able to get a credit to my account
days later they sent me a email saying to refund or credit was available
Sept I reported a problem with emails initiated with site registration bounceback (rejected/spam) issue with my GoDaddy hosted site[Incident ID: ***] I called again on Septasking them to send my Incident ID to a "Priority" status[Incident ID: ***] I called to follow up on Sept 27, Sept 29, and Oct STILL NOT FIXEDThey could not tell me when this would be resolvedThis problem was not allowing anyone new to register for classes or retrieve a forgotten passwordI could not stay with a host that could not fix this problem within a reasonable timeI called twice on Oct 17th & 19th to request a refundI was told there was nothing wrong with the hosting and I could not get my money back for the 4+ years remaining on the hosting planReally upsetting that a company that I pay to host a reliable and fully functioning website COULD NOT honor their end of a deal
I renewed my membership on 01/22/for the amount of
refund is available within days
I contacted vendor on 29th and 30th dayNO one answered my call
I contacted on 31st day and talked to persons regarding refundI was told that I will not be refunded because its past one day of their days refund policyAlso, I was told that as I already paid, I can continue to use service for one year but there is no way I would be given refund
In January I ordered a domain and hosting services from GoDaddy, c
r *** email address ***The last digits of the card charged were *** with a billing address of ** *** ** Oxford, OX6PEI cancelled this order days later, via telephone after no less than minutes on hold and being transferred and disconnected and calling back, etcI was told the account would be cancelled and closedDespite this, I was being charged monthly, sometimes twice monthly, for services I had cancelled and was not usingIn addition, certain charges were charged to the account that I had NEVER approved in the first place and never received a receipt or invoice forI have attempted to call GoDaddy times and have been transferred and disconnected all three timesMy inability to resolve the problem and have the illegal charges removed is why I have decided to file a Revdex.com Complaint
I purchased services from GoDaddy (GD) several years ago I ended my business, canceled my GoDaddy products & turned off the auto-renew option years later, GD charged me for the services I canceled I contacted GD and was told that even though I canceled my services & turned off auto-renew, there was an added protection on my account to "prevent any cancellation mistakes" For years I believed that my account had been closed, and all services had ended, but it turns out there was a hidden "security protection" on my account that prevented me from actually closing my account This Protected Registration allows GD to treat your account as if it had not been canceled, but without customer awareness A quick Google search on the issue shows this to be the number one complaint against GoDaddy, and countless other customers have been tricked into auto-renewals of products they too had believed they canceled Last Friday, I was told by a GD rep that I would receive a full
Each domain I bought from GoDaddy was sold to me with several emails per domain, as opposed to one email eachAt the time of purchase, I shopped around, and selected this company due to the fact that for their price, several services were includedThey changed their offer along the way, now stating that I have one email onlyThis discussion adds to the reason for my original call this morning, which was unrelated! My appaulment escalatedIssue: No access to my email accountsThe first GoDaddy technician I spoke with expressed that yesterday (2015-02-15) there were access problems, likely due to their recent change of email interfacesThis interruption, which was not the first time, caused my conference call to be cancelled, business to potentially be lost, and certainly money lostAfter minutes of trouble-shooting, three times changing the password to access one account, and four times to access the other email account, as well as logging into a private incognito tab to have
Hello, I bought a domain name from Godaddy on Dec30, I selected the registration through Facebook, in which I thought I was only just signing up to get an account with itI ran into issues because my official Hosting Company needed to validate my company information before my company receives it's Extended ValidationBut when they looked in the "Who Is" which is a website verification site, my Facebook email address came up as the register and along with my name, BUT when I brought the product from Godaddy, I entered my company address, my name, my Organization Name and company phone numberBut Godaddy ignored what I put and put my companie's name, which is a Limited Liability Corporation All of this happened because Godaddy fail to tell companies that they SHOULD NOT use a Facebook Account as login in information
I tried to correct this with Godday different times and still nothing has changedI was told earlier in the week to go into my Godaddy Profile and update
As a customer of the Internet service provider GODADDY, I had an online hosting service with their company at godaddy.com, among other current paid services, which it's billing fee expired on October 05, according to the Bank Slip supplied online by this company and which I printed to be paid for the debt of the monthly hosting feeOn the due day I promptly paid the amount charged, making the payment online on 10/05/using my Internet banking accountAccording to Godaddy, they did not receive the payment on time and consequently on the same day as the due date they simply deleted my service and ALL it's content which consisted of more than domains and their respective full websites! On the same day I contacted their support who told me they could reinstate my service and content but only if I paid U$ 149,I would like a copy of my content in a compressed file to download, but they also will not provide this copy unless I pay for it, just like a 'hostage' situation where
I contacted godaddy to build a new website for me I showed them several examples of what I wanted and specified which website I wanted mirrored They promised they could deliver the same format for the price I was quoted and also stated that if any edits were required they were very easy to work with and contact to make changes I agreed and payed $upfront and waited for a rough draft of the website The site came back and I was to preview it and call them and they would go over it with me and make changes I called to review the site and they said I would have to hold for 30+ minutes before someone would be available I requested them to call me so I did not have to wait on the phone and they said that was not possible I expected to be able to contact them directly like they promised before I paid and thought the process would be easy and flexible like they promised before I paid It was not I requested a supervisor to call me back and they said he would He never