1) I had domain names, which I did not authorize payment for renewal and with no website or website builder ever orderedI did not provide an additional credit card even for the names to renewI was contacted by Go Daddy and I told them I did NOT want those domainsThe rep merged the domain account with an active account and without my consent charged me for 1) website builder, that I never ever ordered, and also charged me for a renewal for domains that I had requested to cancelI did not authorize verbally or in writing and also NOT set on auto renewal, Yet I was charged on the the domain to my bank accountThe charge for the website build due back is $and $for the domain namesGo daddy said they had processed the domain refund, but No re-fund was credited to my bank accountThe $ un-authorized charge for the names need to be RefundedI have other website so you would think they would be motivated to resolve this issue
I have a domain name and web site through go daddy that I set up a year ago for a low introductory price (around $as I recall)I received notice that it was time to renew the products/servicesI signed up to renew the domain name only on 2-20- I received my Discover invoice last night (3-28-16) and was billed $for the domain name renewalThere was also a charge on my credit card for $on 2-25-I contacted go daddy today (3-29-16) and spoke to Janice about the $chargeShe indicated that the 2-25-charge was for the personal website builder ($71.88) and the office starter email ($57.00)I told her that I had not wanted the starter email or website builder and didn't authorize the $charge - the only product that I authorized payment for was $for the domain nameJanice stated that auto renewal was set up on the account and it automatically charged me for the additional productsI asked for the charges to be refunded and she said there was
I purchased a domain five years ago and at the time saw nothing about an automatic renewal after five years I no longer needed the domain over three years ago but had purchased a five year lease, that part I knew I received an automatic renewal charge and immediately was on the phone with both Paypal and Godaddy Godaddy refused access to my account so that I could cancel this I was unable to log in via their website and had to go through multiple hoops to attempt to log in to their website When I was finally able to, I cancelled everything and called for a refund They stated that I had not attempted to cancel within their five day window The agent, Elliot, then stated he saw where I had attempted to call in about this on the day of the bill I told him I was refused access to the account He adamantly stated I would not get a refund
I had purchased a Domain name in and fought to cancel it about a year ago When I first signed up they offered free domain protection which I acceptedI just got a bill from these thieves for $for domain protection - even though I dont have a domain anymoreThey decided to start charging for domain protection without any notification to me and without my authorizationThen I tried to cancel it, I called them times and spent hours trying to re cancel their service that I didnt even sign up forI finally got it started but they put a day delay on it, thats just there process they sayI have never seen such blatant theft from a large company and I cant believe they are allowed to continue to do itIm sure Im not the only one to make this complaintThere behavior needs to be stopped
Steep price to restore hosting for existing customer Obviously do not appreciate my continued business Long hold times only to get dismissed Company once had great customer service Not the case anymoreShop around if your considering Go Daddy
The information in my business (*** *** * *** ***) listing on *** is incorrectThe menu items and prices are oldI hired *** for one year to update and maintain my directoriesThey are not able to correct the *** listing I contacted *** to get it changed, but they cannot change the information because it was originally listed through Go Daddy's Get Found directory that I had purchasedI no longer pay for Get Found, so when I contacted Go Daddy, they said it cannot be corrected unless I purchase Get Found againIt is not right that I cannot get the information removed or corrected when the *** directory is a free directory
I callled and requested to have my website san-diegcarpet-cleaning.com security removed and go daddy mistake and delete my entire webiste off the internet
GoDaddy sent me an email renewal notification for an email service which was no longer being hosted by GoDaddyA GoDaddy official instructed me that all of the emails were still being hosted by Godaddy, which was not correctI asked the representative to no renew my email account until we confirmed who was hosting the email accountsI confirmed that the emails I was using were not being hosted by GoDaddy and requested that my email accounts be cancelled
I was subsequently billed by GoDaddy for the email accountsI called GoDaddy and was told that they would walk me through cancelling the account and I would be issued a refundAfter cancelling, I was not issued a refund and I called again and was told that it would be escalated to a supervisorI reviewed the chain of events with a supervisor and she apologized for the misrepresentations by the GoDaddy representatives but indicated that no refund would be issued and said that they could reinstate the account, even though the e
After I attempted to cancel auto subscribe unsuccessfully thru their website they charged me for a website and services I no longer use When a rep contacted me he told me no problem he could get it refunded I called today and was told too late and I'm stuck paying for services I haven't used on a website that is no longer valid for another yearThey are a scam
I used Go Daddy hosting service for more than five years, I have a website named ** ***, suddenly they deleted my website without any notification, I called to check on the website, they transferred me to a different agents and then they finally found the website they stated that the website was deleted because I did not renewI did not receive any emails or any telephone calls related to this account, I called them and try to restore the website and they advised that if I have a back up I can use it, if I don’t have a back up then they will charge me $to restore it, I explained to them that this is not my fault as I was never notified, they insisted on charging me $in addition to the hosting plan which will cost me $I don’t believe that I should pay the $as I was never notified about to the expiration of my hosting plan, I checked all my email including the spam folders I didn’t find any emails from themThey should refund me with the $,In addition the res
Had the domain *** for yearsThis domain was renewed when I renewed *** - They sent me an email saying my domain is canceledOnly one and now I can't get it backI have been a customer for yearsThis is an error and they need to fix this problem immediatelyIf not, I will be going to court because I know for a fact this domain was renewed
In December, our primary business changed ownershipThe ownership change includes transfer of the associated websiteWhile the transfer itself was not very smooth, I am bothered by the refund for services pieceWe are now reduced to a one income householdGo Daddy has issued an "in store" credit for refund instead of sending a check or refunding the method of paymentWe do not plan on using any of Go Daddy's services in the near future due to restricted income and because of this practice will most likely not use them in the futureThe in store credit feels as though they are trapping use to use their business again
I'm a client of GoDaddy (GD) for years now and I have acquired several domains and services in the past from GDRecently I bought a new domain and with less then hours, I started to receive emails from logo makers, web developers, website marketeers etcthe new domain is public, however for spammers to get to know about the new domain and check the WHOIS in less then hours, this makes me think GD is either selling this info to third parties or dumping the info somewhere for people to benefitGD is contributing for people to get SPAMMED
I have a charge on my bank account for $and from DNH*GODADDY.COM 04-*** AZ BB&T CHECK CARD RECURRING PYMTI already talk to them and they have not be able to help meI have never authorized this chargeI don't know why are they charging me This is really a security loophole in godaddy, I am very upset because I laid my trust keeping my credit card details in my godaddy account
We have been a customer of GoDaddy since and have had a perfectly good relationship until yesterdayThat is when we received an e-mail notifying us that our web site would no longer be accessible after April due to some internal machinations at GoDaddyThe message continued that we could cure the problem either by following complex, unintelligible instructions, hiring an outside consultant or paying GoDaddy to do a “migration.” This, notwithstanding that we were induced in and to pay for domain name extensions with the offer of “free” web hosting through July Now, unless we pay GoDaddy an additional sum or hire a third party, it is GoDaddy’s intention to terminate hosting our web site more than two years earlyWe prepaid for service until July on June (Receipt for $113.55) and on July (Receipt *** for $30.72)According to the GoDaddy records, our contract runs through July There are no contract provisi
Febcharge received on bank account for domains that were reserved and never registered...called the company and requested all be cancelled and a refund was issued
Novcharge received on bank account for account that was supposed to be closedIt is an account that I receive a statement for and the deduction date was 11/8/I called 12/8/to request a refund they refused because it was one day outside of their refund policyThe rep from the Febcall dropped the ball and I got left with $deducted from my bank account
They maintain that since I didn't read the email about the account status (warning you will receive hundreds of junk emails from them) that I am fully responsibleI accept my responsibility in not requesting to be removed from the email list that included the high volume of junk mail
They are absolutely a dishonest and untrustworthy company that I will never do business with again and highly recommend that everyone else stay away from as wellIf you decide to do business with them be aware that they bleed your bank account dry and if you are "minutes or days past midnight of the renewal date calling to cancel you will not get a refund"
One of godaddy.com domains, actually two of their sites are predatory but they will do nothing and actually laughed at us when we tried to explain the fraudulent sites and how they ripped us offA customer representative named jeff said you would laugh at us tooWe understand that is not what you doWe have order numbers and receipts but they wound not listen and basically told too bad, that they represented them, but not reallyWe just want them to send us what we paid forNothing more, nothing less, or at least to pull these fraudulent sites so they won't rip off any one else.Thank you for your time
I ordered a website data restore and was told it would happen and was given wrong info as to how many days it backs up the data and was the restore was for a time that was too late from the date that they told me would happen
I called Godaddy.com over weeks ago to purchase emails to my email account that I have with themThere was an issue with the emails the next day so I called back and spoke to a person that told me that's not what I want (the emails and that he had a solution) and he told me that I needed Office So I purchased it for my businessSince the purchase I have had problem after problem after problem (I currenlty have over hours of talk time with approximately agents/supervisors of Godaddy)Most have tried something different to fix the problems and each one tells me to let the program load (it takes a couple hours), but it will work after it loads (the reason they are telling me this is so that they can get off the phone with me, because they don't know how to fix it)I've had people "drop" the call and they are suppose to call you back if the call is dropped (none did, because they didn't know how to fix the problem)I have asked to speak to a manager, but the
This company has a lot of fraud going on especially security for clientsAlmost every employee in Go Daddy seems to create rules and policies as they speak to customersThey will tell you what they think they believe and not the factsI had purchased separate SSL certificates and called Go Daddy customer supportI had to setup different kinds of SSL on different domains and I called go daddy I got connected to agent on the phoneI have to go through verification step system to get and give access to my account for security purposesThe agent asked my NAME, CUSTOMER #, PIN #, then TEXTED me a SECURITY CODE on my CELLPHONE to get into my account which is even when I try to access from computerOnce the agent verified my account I started asking about my purchase and the agent told you can defintly use the SSL certificates you purchased just REVOKE the SSL which is expiring and the standard SSL will be able to work on your DOMAINSo I revoked the SSLI called back to
1) I had domain names, which I did not authorize payment for renewal and with no website or website builder ever orderedI did not provide an additional credit card even for the names to renewI was contacted by Go Daddy and I told them I did NOT want those domainsThe rep merged the domain account with an active account and without my consent charged me for 1) website builder, that I never ever ordered, and also charged me for a renewal for domains that I had requested to cancelI did not authorize verbally or in writing and also NOT set on auto renewal, Yet I was charged on the the domain to my bank accountThe charge for the website build due back is $and $for the domain namesGo daddy said they had processed the domain refund, but No re-fund was credited to my bank accountThe $ un-authorized charge for the names need to be RefundedI have other website so you would think they would be motivated to resolve this issue
I have a domain name and web site through go daddy that I set up a year ago for a low introductory price (around $as I recall)I received notice that it was time to renew the products/servicesI signed up to renew the domain name only on 2-20- I received my Discover invoice last night (3-28-16) and was billed $for the domain name renewalThere was also a charge on my credit card for $on 2-25-I contacted go daddy today (3-29-16) and spoke to Janice about the $chargeShe indicated that the 2-25-charge was for the personal website builder ($71.88) and the office starter email ($57.00)I told her that I had not wanted the starter email or website builder and didn't authorize the $charge - the only product that I authorized payment for was $for the domain nameJanice stated that auto renewal was set up on the account and it automatically charged me for the additional productsI asked for the charges to be refunded and she said there was
I purchased a domain five years ago and at the time saw nothing about an automatic renewal after five years I no longer needed the domain over three years ago but had purchased a five year lease, that part I knew I received an automatic renewal charge and immediately was on the phone with both Paypal and Godaddy Godaddy refused access to my account so that I could cancel this I was unable to log in via their website and had to go through multiple hoops to attempt to log in to their website When I was finally able to, I cancelled everything and called for a refund They stated that I had not attempted to cancel within their five day window The agent, Elliot, then stated he saw where I had attempted to call in about this on the day of the bill I told him I was refused access to the account He adamantly stated I would not get a refund
I had purchased a Domain name in and fought to cancel it about a year ago When I first signed up they offered free domain protection which I acceptedI just got a bill from these thieves for $for domain protection - even though I dont have a domain anymoreThey decided to start charging for domain protection without any notification to me and without my authorizationThen I tried to cancel it, I called them times and spent hours trying to re cancel their service that I didnt even sign up forI finally got it started but they put a day delay on it, thats just there process they sayI have never seen such blatant theft from a large company and I cant believe they are allowed to continue to do itIm sure Im not the only one to make this complaintThere behavior needs to be stopped
Steep price to restore hosting for existing customer Obviously do not appreciate my continued business Long hold times only to get dismissed Company once had great customer service Not the case anymoreShop around if your considering Go Daddy
The information in my business (*** *** * *** ***) listing on *** is incorrectThe menu items and prices are oldI hired *** for one year to update and maintain my directoriesThey are not able to correct the *** listing I contacted *** to get it changed, but they cannot change the information because it was originally listed through Go Daddy's Get Found directory that I had purchasedI no longer pay for Get Found, so when I contacted Go Daddy, they said it cannot be corrected unless I purchase Get Found againIt is not right that I cannot get the information removed or corrected when the *** directory is a free directory
I callled and requested to have my website san-diegcarpet-cleaning.com security removed and go daddy mistake and delete my entire webiste off the internet
GoDaddy sent me an email renewal notification for an email service which was no longer being hosted by GoDaddyA GoDaddy official instructed me that all of the emails were still being hosted by Godaddy, which was not correctI asked the representative to no renew my email account until we confirmed who was hosting the email accountsI confirmed that the emails I was using were not being hosted by GoDaddy and requested that my email accounts be cancelled
I was subsequently billed by GoDaddy for the email accountsI called GoDaddy and was told that they would walk me through cancelling the account and I would be issued a refundAfter cancelling, I was not issued a refund and I called again and was told that it would be escalated to a supervisorI reviewed the chain of events with a supervisor and she apologized for the misrepresentations by the GoDaddy representatives but indicated that no refund would be issued and said that they could reinstate the account, even though the e
After I attempted to cancel auto subscribe unsuccessfully thru their website they charged me for a website and services I no longer use When a rep contacted me he told me no problem he could get it refunded I called today and was told too late and I'm stuck paying for services I haven't used on a website that is no longer valid for another yearThey are a scam
I used Go Daddy hosting service for more than five years, I have a website named ** ***, suddenly they deleted my website without any notification, I called to check on the website, they transferred me to a different agents and then they finally found the website they stated that the website was deleted because I did not renewI did not receive any emails or any telephone calls related to this account, I called them and try to restore the website and they advised that if I have a back up I can use it, if I don’t have a back up then they will charge me $to restore it, I explained to them that this is not my fault as I was never notified, they insisted on charging me $in addition to the hosting plan which will cost me $I don’t believe that I should pay the $as I was never notified about to the expiration of my hosting plan, I checked all my email including the spam folders I didn’t find any emails from themThey should refund me with the $,In addition the res
Had the domain *** for yearsThis domain was renewed when I renewed *** - They sent me an email saying my domain is canceledOnly one and now I can't get it backI have been a customer for yearsThis is an error and they need to fix this problem immediatelyIf not, I will be going to court because I know for a fact this domain was renewed
In December, our primary business changed ownershipThe ownership change includes transfer of the associated websiteWhile the transfer itself was not very smooth, I am bothered by the refund for services pieceWe are now reduced to a one income householdGo Daddy has issued an "in store" credit for refund instead of sending a check or refunding the method of paymentWe do not plan on using any of Go Daddy's services in the near future due to restricted income and because of this practice will most likely not use them in the futureThe in store credit feels as though they are trapping use to use their business again
I'm a client of GoDaddy (GD) for years now and I have acquired several domains and services in the past from GDRecently I bought a new domain and with less then hours, I started to receive emails from logo makers, web developers, website marketeers etcthe new domain is public, however for spammers to get to know about the new domain and check the WHOIS in less then hours, this makes me think GD is either selling this info to third parties or dumping the info somewhere for people to benefitGD is contributing for people to get SPAMMED
I have a charge on my bank account for $and from DNH*GODADDY.COM 04-*** AZ BB&T CHECK CARD RECURRING PYMTI already talk to them and they have not be able to help meI have never authorized this chargeI don't know why are they charging me This is really a security loophole in godaddy, I am very upset because I laid my trust keeping my credit card details in my godaddy account
We have been a customer of GoDaddy since and have had a perfectly good relationship until yesterdayThat is when we received an e-mail notifying us that our web site would no longer be accessible after April due to some internal machinations at GoDaddyThe message continued that we could cure the problem either by following complex, unintelligible instructions, hiring an outside consultant or paying GoDaddy to do a “migration.” This, notwithstanding that we were induced in and to pay for domain name extensions with the offer of “free” web hosting through July Now, unless we pay GoDaddy an additional sum or hire a third party, it is GoDaddy’s intention to terminate hosting our web site more than two years earlyWe prepaid for service until July on June (Receipt for $113.55) and on July (Receipt *** for $30.72)According to the GoDaddy records, our contract runs through July There are no contract provisi
Febcharge received on bank account for domains that were reserved and never registered...called the company and requested all be cancelled and a refund was issued
Novcharge received on bank account for account that was supposed to be closedIt is an account that I receive a statement for and the deduction date was 11/8/I called 12/8/to request a refund they refused because it was one day outside of their refund policyThe rep from the Febcall dropped the ball and I got left with $deducted from my bank account
They maintain that since I didn't read the email about the account status (warning you will receive hundreds of junk emails from them) that I am fully responsibleI accept my responsibility in not requesting to be removed from the email list that included the high volume of junk mail
They are absolutely a dishonest and untrustworthy company that I will never do business with again and highly recommend that everyone else stay away from as wellIf you decide to do business with them be aware that they bleed your bank account dry and if you are "minutes or days past midnight of the renewal date calling to cancel you will not get a refund"
One of godaddy.com domains, actually two of their sites are predatory but they will do nothing and actually laughed at us when we tried to explain the fraudulent sites and how they ripped us offA customer representative named jeff said you would laugh at us tooWe understand that is not what you doWe have order numbers and receipts but they wound not listen and basically told too bad, that they represented them, but not reallyWe just want them to send us what we paid forNothing more, nothing less, or at least to pull these fraudulent sites so they won't rip off any one else.Thank you for your time
I ordered a website data restore and was told it would happen and was given wrong info as to how many days it backs up the data and was the restore was for a time that was too late from the date that they told me would happen
I called Godaddy.com over weeks ago to purchase emails to my email account that I have with themThere was an issue with the emails the next day so I called back and spoke to a person that told me that's not what I want (the emails and that he had a solution) and he told me that I needed Office So I purchased it for my businessSince the purchase I have had problem after problem after problem (I currenlty have over hours of talk time with approximately agents/supervisors of Godaddy)Most have tried something different to fix the problems and each one tells me to let the program load (it takes a couple hours), but it will work after it loads (the reason they are telling me this is so that they can get off the phone with me, because they don't know how to fix it)I've had people "drop" the call and they are suppose to call you back if the call is dropped (none did, because they didn't know how to fix the problem)I have asked to speak to a manager, but the
This company has a lot of fraud going on especially security for clientsAlmost every employee in Go Daddy seems to create rules and policies as they speak to customersThey will tell you what they think they believe and not the factsI had purchased separate SSL certificates and called Go Daddy customer supportI had to setup different kinds of SSL on different domains and I called go daddy I got connected to agent on the phoneI have to go through verification step system to get and give access to my account for security purposesThe agent asked my NAME, CUSTOMER #, PIN #, then TEXTED me a SECURITY CODE on my CELLPHONE to get into my account which is even when I try to access from computerOnce the agent verified my account I started asking about my purchase and the agent told you can defintly use the SSL certificates you purchased just REVOKE the SSL which is expiring and the standard SSL will be able to work on your DOMAINSo I revoked the SSLI called back to