GoDaddy overcharged me $in FebruaryBecause I did not recognize the charge, I did dispute itGoDaddy agreed to refund me the money, but said I needed to release the dispute, which I didSince then they say the money has been refunded and I need to call my credit card companyMy credit card company says they have re-sent the money back to GoDaddy to refund to meI am tired of the run aroundThree months later I deserve that moneyGoDaddy will not helpHere is my GoDaddy case #***
We mistakenly renewed a 3yr term instead of a 1yr term with GoDaddy and have been very dissatisfied with their web builder and most importantly, their lack of customer serviceI've called twice to resolve the issue and was told I'd receive a call backI did not, so I called againThis time, they lied and said the manager had left a voicemail on my phone after the first callThis is untrueNow, I'm waiting for a call back, but imagine I will not receive one and they will falsify their records to state they attempted to contact meWhat poor customer service! All we want is to change our 3yr renewal to a 1yr renewal as we had done every year since now and then cancel our renewals as soon as possibleWe cannot waste anymore money with this company
Had the domain *** for yearsThis domain was renewed when I renewed *** - They sent me an email saying my domain is canceledOnly one and now I can't get it backI have been a customer for yearsThis is an error and they need to fix this problem immediatelyIf not, I will be going to court because I know for a fact this domain was renewed
I was attempting to transfer a domain out from Godaddy, after consulting their online guides I was having an issue with their systemI contacted their chat department who spoke with me for a little under two hours with no resolutionMultiple times I asked the associate if following their instructions would get my domain locked for days, to which they replied no it would notThey clearly lied because my account is now locked and Godaddy refuses to do anything about itThey continue to defend their lies
Extortion! Been a customer since Been on the phone hours with GoDaddy They claim billing has no phone # Received email Feb, Mar, Apr stating billing failed, then receipt for product renewal received Next notice came today at noon Billing Failed Checked web address, site not availableCalled to see what issue was, found out website deleted! years of web data deleted! They claim it's POLICY They want to extort $to press the button to restore the data Now asking for $80, over a $payment not even days late, just received notice TODAY They claim they do not keep billing records over days, to verify they sent an email stating billing failed, and then a receipt after, months in a row It appeared to be an issue with GoDaddy billing to my updated credit card # hours on the phone and no resolution other than extorting $for years worth of data
I have contacted the company godaddy.com on numerous occasions to close my account and stop billing my credit cardI have changed my credit card twice as a result of this company billing the cardNow, for a third time they have obtained my credit card information and billed itSince the last two times that I changed my credit card I have never once given this company the new card informationHowever, they are still able to obtain the information and bill it, even after I have requested that the account be closed
On Feb 9th, Godaddy emailed me to let me know my site had been flagged for malware that had been added to my remote web server They failed to mention in this notice that they disabled email functionality for my account in the process, despite my website being a portfolio website containing tutorials and also used on my resume It was not until this past weekend when diagnosing a different issue that this came up, and the solution required was to purchase a separate security package to help ensure the issue would not happen again
The issues here are multiple: This computer my site is on is already being scanned by their software, else I would have never been flagged in the first place Next, there is no indication that these files came from me or anything having to do with my home system, as many users are on a shared server like this -- it could have been a simple password hack on my godaddy account itself, my ftp account, or potentially the account of another user on the syste
I am a Go Daddy Customer however I was searching for domain names prior to signing in and came across two names that I wanted to purchase I selected both names and signed up to pay for them for two years each I proceeded to check out where the system gave me a promotional code to use (***) and a final price for both names for two years for approx $and some change Once I clicked the orange button to pay, the system required me to sign in Once I signed in and went back to the cart the system told me the discount was a "limited promotion" and instead wanted to charge me $ I immediately clicked on the Chat button and talked to Ryan Wwho tried to tell me the promotion was no longer available (I have a copy of the chat) I then called in to Go Daddy and they indicated that unless I had a copy of the screen shot they could not give me the discounted price I only had access to the screen showing the increased price When I tried to use the back button to get b
I purchased a domain five years ago and at the time saw nothing about an automatic renewal after five years I no longer needed the domain over three years ago but had purchased a five year lease, that part I knew I received an automatic renewal charge and immediately was on the phone with both Paypal and Godaddy Godaddy refused access to my account so that I could cancel this I was unable to log in via their website and had to go through multiple hoops to attempt to log in to their website When I was finally able to, I cancelled everything and called for a refund They stated that I had not attempted to cancel within their five day window The agent, Elliot, then stated he saw where I had attempted to call in about this on the day of the bill I told him I was refused access to the account He adamantly stated I would not get a refund
I have been trying to get support in correcting an issue with a hosting account I have with this companyUsually this is an easy process but for some reason in looking for support in the last few months the service has been miserable
Presently I have a hosting account requiring supportAfter taking over an hour on several calls they agreed the issue is on their side and told me it has to be escalated to be solvedI understood and thought this would solve the problemI got an email telling saying it could take up to hoursInstead of looking into it I got another email which clearly ignores the original issue presented leaving me no one to turn to ever retell the storyso they can fix the problem
IN asking to speak to supervisors I end up on hold for over minutes and then get less than professional service from the supervisor
When I called in 8/4/ to check what was going on the representative referred to the wrong domain name hosting account
There used t
I'm a client of GoDaddy (GD) for years now and I have acquired several domains and services in the past from GDRecently I bought a new domain and with less then hours, I started to receive emails from logo makers, web developers, website marketeers etcthe new domain is public, however for spammers to get to know about the new domain and check the WHOIS in less then hours, this makes me think GD is either selling this info to third parties or dumping the info somewhere for people to benefitGD is contributing for people to get SPAMMED
Late February of 2017, I received a renewal fee for NUMEROUS domains to renew for a full year term through GoDaddy hosting serviceThe charge was over $*** and didn’t even include the pricey re-seller program that would also be up for renewal in the following year I asked the Rep I spoke with at the time to CANCEL EVERYTHINGThey tried talking me into keeping the re-seller program which I quickly proved to them was of no value based on the sales processed and that I had already shut down the website it was attached to and had done nothing with it since that time They finally agreed and I was told at that time that I would be refunded the entire amount of $*** and that everything had been cancelled Fast forward to months later, (aka now) and I receive in the mail a mastercard statement today that displays another charge of a whopping $*** processed July 30th for an additional years of Re-Seller programA product that had already been cancelled and refunded in t
I accidentally purchased a product and I cancelled it before it was taken out of my account in the hopes that I would not be chargedI did not receive the product and I had hoped that I would receive the transaction wouldn't go throughInstead it charged my card and when I inquired about it they had said that all products are nonrefundable even with my already canceling the product that I didn't useI asked why I was billed when I clearly canceled before my bank was credited and they said they have no control of that if I could at least receive an account credit so I could use a services that I actually want and they flat out refusedHorrible customer service
I have been trying for over a year to discontinue both of my web hosting services with Media Temple (owned by GoDaddy), at *** *** *** *** ***, Los Angeles, CA Originally, the company said it would discontinue the services However, more recently they said they would only do so if I can log into their website, which I am unable to do I have even tried sending requests by certified mail, and included copies of the following as proof of my identity-- driver license, passport, Social Security card, and birth certificate But six more months have gone by without any response whatsoeverWhen I call they continue to refuse to discontinue the servicesit is absurd for the company to continue charging me for services I am not using for more than a year
I had called on Oct1, requesting to cancel my accountThe customer representative refused to do so, instead forced me to include 2-step verification on my account I called in again, on 10/13/spoke to MrJ*** and MrB***, who once again, refused to cancel and refund my account I need the account cancelled and the full amount refunded to my card on file
This is atrocious policy as I had called specifically on Oct1, to cancel my account
We have been buying domians with Go Daddy under Account no*** since We have a lot of doamins with this companyFor some reason they have reset ll the domain settings to auto renew when every time we purchase a domain we select one year and not select auto renewThe person we just talked today at 5:am PST, 2/13/was the most manipulative, deceptive and threatening typical of pushy telemarketersWe told him we are going to dispute the charges but he wants us to keep calling back to cancel, hence to let charges go throughI don't know how long this person works at Go Daddy but we have been as long time customers telling us deceptive tactics that everything is set to auto renewWe also get calls everyday with this telemarketers from Go Daddy leaving messages when we don't want them harassing us
I had a domain and *** with godaddyCustomer #:***
However I did the transfer with days of domain expiry but this never happen as domain was locked by go daddyNow they are asking three times the fees with $extra for my own domainI do not want to continue with godaddy and wish to transfer my domain but they won't let that happenThis is a blackmailHow can you charge when I submitted the domain transfer
The information in my business (*** *** * *** ***) listing on *** is incorrectThe menu items and prices are oldI hired *** for one year to update and maintain my directoriesThey are not able to correct the *** listing I contacted *** to get it changed, but they cannot change the information because it was originally listed through Go Daddy's Get Found directory that I had purchasedI no longer pay for Get Found, so when I contacted Go Daddy, they said it cannot be corrected unless I purchase Get Found againIt is not right that I cannot get the information removed or corrected when the *** directory is a free directory
After I attempted to cancel auto subscribe unsuccessfully thru their website they charged me for a website and services I no longer use When a rep contacted me he told me no problem he could get it refunded I called today and was told too late and I'm stuck paying for services I haven't used on a website that is no longer valid for another yearThey are a scam
I ordered a website data restore and was told it would happen and was given wrong info as to how many days it backs up the data and was the restore was for a time that was too late from the date that they told me would happen
GoDaddy overcharged me $in FebruaryBecause I did not recognize the charge, I did dispute itGoDaddy agreed to refund me the money, but said I needed to release the dispute, which I didSince then they say the money has been refunded and I need to call my credit card companyMy credit card company says they have re-sent the money back to GoDaddy to refund to meI am tired of the run aroundThree months later I deserve that moneyGoDaddy will not helpHere is my GoDaddy case #***
We mistakenly renewed a 3yr term instead of a 1yr term with GoDaddy and have been very dissatisfied with their web builder and most importantly, their lack of customer serviceI've called twice to resolve the issue and was told I'd receive a call backI did not, so I called againThis time, they lied and said the manager had left a voicemail on my phone after the first callThis is untrueNow, I'm waiting for a call back, but imagine I will not receive one and they will falsify their records to state they attempted to contact meWhat poor customer service! All we want is to change our 3yr renewal to a 1yr renewal as we had done every year since now and then cancel our renewals as soon as possibleWe cannot waste anymore money with this company
Had the domain *** for yearsThis domain was renewed when I renewed *** - They sent me an email saying my domain is canceledOnly one and now I can't get it backI have been a customer for yearsThis is an error and they need to fix this problem immediatelyIf not, I will be going to court because I know for a fact this domain was renewed
I was attempting to transfer a domain out from Godaddy, after consulting their online guides I was having an issue with their systemI contacted their chat department who spoke with me for a little under two hours with no resolutionMultiple times I asked the associate if following their instructions would get my domain locked for days, to which they replied no it would notThey clearly lied because my account is now locked and Godaddy refuses to do anything about itThey continue to defend their lies
Extortion! Been a customer since Been on the phone hours with GoDaddy They claim billing has no phone # Received email Feb, Mar, Apr stating billing failed, then receipt for product renewal received Next notice came today at noon Billing Failed Checked web address, site not availableCalled to see what issue was, found out website deleted! years of web data deleted! They claim it's POLICY They want to extort $to press the button to restore the data Now asking for $80, over a $payment not even days late, just received notice TODAY They claim they do not keep billing records over days, to verify they sent an email stating billing failed, and then a receipt after, months in a row It appeared to be an issue with GoDaddy billing to my updated credit card # hours on the phone and no resolution other than extorting $for years worth of data
I have contacted the company godaddy.com on numerous occasions to close my account and stop billing my credit cardI have changed my credit card twice as a result of this company billing the cardNow, for a third time they have obtained my credit card information and billed itSince the last two times that I changed my credit card I have never once given this company the new card informationHowever, they are still able to obtain the information and bill it, even after I have requested that the account be closed
On Feb 9th, Godaddy emailed me to let me know my site had been flagged for malware that had been added to my remote web server They failed to mention in this notice that they disabled email functionality for my account in the process, despite my website being a portfolio website containing tutorials and also used on my resume It was not until this past weekend when diagnosing a different issue that this came up, and the solution required was to purchase a separate security package to help ensure the issue would not happen again
The issues here are multiple: This computer my site is on is already being scanned by their software, else I would have never been flagged in the first place Next, there is no indication that these files came from me or anything having to do with my home system, as many users are on a shared server like this -- it could have been a simple password hack on my godaddy account itself, my ftp account, or potentially the account of another user on the syste
I am a Go Daddy Customer however I was searching for domain names prior to signing in and came across two names that I wanted to purchase I selected both names and signed up to pay for them for two years each I proceeded to check out where the system gave me a promotional code to use (***) and a final price for both names for two years for approx $and some change Once I clicked the orange button to pay, the system required me to sign in Once I signed in and went back to the cart the system told me the discount was a "limited promotion" and instead wanted to charge me $ I immediately clicked on the Chat button and talked to Ryan Wwho tried to tell me the promotion was no longer available (I have a copy of the chat) I then called in to Go Daddy and they indicated that unless I had a copy of the screen shot they could not give me the discounted price I only had access to the screen showing the increased price When I tried to use the back button to get b
I purchased a domain five years ago and at the time saw nothing about an automatic renewal after five years I no longer needed the domain over three years ago but had purchased a five year lease, that part I knew I received an automatic renewal charge and immediately was on the phone with both Paypal and Godaddy Godaddy refused access to my account so that I could cancel this I was unable to log in via their website and had to go through multiple hoops to attempt to log in to their website When I was finally able to, I cancelled everything and called for a refund They stated that I had not attempted to cancel within their five day window The agent, Elliot, then stated he saw where I had attempted to call in about this on the day of the bill I told him I was refused access to the account He adamantly stated I would not get a refund
I have been trying to get support in correcting an issue with a hosting account I have with this companyUsually this is an easy process but for some reason in looking for support in the last few months the service has been miserable
Presently I have a hosting account requiring supportAfter taking over an hour on several calls they agreed the issue is on their side and told me it has to be escalated to be solvedI understood and thought this would solve the problemI got an email telling saying it could take up to hoursInstead of looking into it I got another email which clearly ignores the original issue presented leaving me no one to turn to ever retell the storyso they can fix the problem
IN asking to speak to supervisors I end up on hold for over minutes and then get less than professional service from the supervisor
When I called in 8/4/ to check what was going on the representative referred to the wrong domain name hosting account
There used t
I'm a client of GoDaddy (GD) for years now and I have acquired several domains and services in the past from GDRecently I bought a new domain and with less then hours, I started to receive emails from logo makers, web developers, website marketeers etcthe new domain is public, however for spammers to get to know about the new domain and check the WHOIS in less then hours, this makes me think GD is either selling this info to third parties or dumping the info somewhere for people to benefitGD is contributing for people to get SPAMMED
Late February of 2017, I received a renewal fee for NUMEROUS domains to renew for a full year term through GoDaddy hosting serviceThe charge was over $*** and didn’t even include the pricey re-seller program that would also be up for renewal in the following year I asked the Rep I spoke with at the time to CANCEL EVERYTHINGThey tried talking me into keeping the re-seller program which I quickly proved to them was of no value based on the sales processed and that I had already shut down the website it was attached to and had done nothing with it since that time They finally agreed and I was told at that time that I would be refunded the entire amount of $*** and that everything had been cancelled Fast forward to months later, (aka now) and I receive in the mail a mastercard statement today that displays another charge of a whopping $*** processed July 30th for an additional years of Re-Seller programA product that had already been cancelled and refunded in t
I accidentally purchased a product and I cancelled it before it was taken out of my account in the hopes that I would not be chargedI did not receive the product and I had hoped that I would receive the transaction wouldn't go throughInstead it charged my card and when I inquired about it they had said that all products are nonrefundable even with my already canceling the product that I didn't useI asked why I was billed when I clearly canceled before my bank was credited and they said they have no control of that if I could at least receive an account credit so I could use a services that I actually want and they flat out refusedHorrible customer service
I have been trying for over a year to discontinue both of my web hosting services with Media Temple (owned by GoDaddy), at *** *** *** *** ***, Los Angeles, CA Originally, the company said it would discontinue the services However, more recently they said they would only do so if I can log into their website, which I am unable to do I have even tried sending requests by certified mail, and included copies of the following as proof of my identity-- driver license, passport, Social Security card, and birth certificate But six more months have gone by without any response whatsoeverWhen I call they continue to refuse to discontinue the servicesit is absurd for the company to continue charging me for services I am not using for more than a year
I had called on Oct1, requesting to cancel my accountThe customer representative refused to do so, instead forced me to include 2-step verification on my account I called in again, on 10/13/spoke to MrJ*** and MrB***, who once again, refused to cancel and refund my account I need the account cancelled and the full amount refunded to my card on file
This is atrocious policy as I had called specifically on Oct1, to cancel my account
We have been buying domians with Go Daddy under Account no*** since We have a lot of doamins with this companyFor some reason they have reset ll the domain settings to auto renew when every time we purchase a domain we select one year and not select auto renewThe person we just talked today at 5:am PST, 2/13/was the most manipulative, deceptive and threatening typical of pushy telemarketersWe told him we are going to dispute the charges but he wants us to keep calling back to cancel, hence to let charges go throughI don't know how long this person works at Go Daddy but we have been as long time customers telling us deceptive tactics that everything is set to auto renewWe also get calls everyday with this telemarketers from Go Daddy leaving messages when we don't want them harassing us
I had a domain and *** with godaddyCustomer #:***
However I did the transfer with days of domain expiry but this never happen as domain was locked by go daddyNow they are asking three times the fees with $extra for my own domainI do not want to continue with godaddy and wish to transfer my domain but they won't let that happenThis is a blackmailHow can you charge when I submitted the domain transfer
The information in my business (*** *** * *** ***) listing on *** is incorrectThe menu items and prices are oldI hired *** for one year to update and maintain my directoriesThey are not able to correct the *** listing I contacted *** to get it changed, but they cannot change the information because it was originally listed through Go Daddy's Get Found directory that I had purchasedI no longer pay for Get Found, so when I contacted Go Daddy, they said it cannot be corrected unless I purchase Get Found againIt is not right that I cannot get the information removed or corrected when the *** directory is a free directory
After I attempted to cancel auto subscribe unsuccessfully thru their website they charged me for a website and services I no longer use When a rep contacted me he told me no problem he could get it refunded I called today and was told too late and I'm stuck paying for services I haven't used on a website that is no longer valid for another yearThey are a scam
I ordered a website data restore and was told it would happen and was given wrong info as to how many days it backs up the data and was the restore was for a time that was too late from the date that they told me would happen