I had purchased a Domain name in and fought to cancel it about a year ago When I first signed up they offered free domain protection which I acceptedI just got a bill from these thieves for $for domain protection - even though I dont have a domain anymoreThey decided to start charging for domain protection without any notification to me and without my authorizationThen I tried to cancel it, I called them times and spent hours trying to re cancel their service that I didnt even sign up forI finally got it started but they put a day delay on it, thats just there process they sayI have never seen such blatant theft from a large company and I cant believe they are allowed to continue to do itIm sure Im not the only one to make this complaintThere behavior needs to be stopped
This company has a lot of fraud going on especially security for clientsAlmost every employee in Go Daddy seems to create rules and policies as they speak to customersThey will tell you what they think they believe and not the factsI had purchased separate SSL certificates and called Go Daddy customer supportI had to setup different kinds of SSL on different domains and I called go daddy I got connected to agent on the phoneI have to go through verification step system to get and give access to my account for security purposesThe agent asked my NAME, CUSTOMER #, PIN #, then TEXTED me a SECURITY CODE on my CELLPHONE to get into my account which is even when I try to access from computerOnce the agent verified my account I started asking about my purchase and the agent told you can defintly use the SSL certificates you purchased just REVOKE the SSL which is expiring and the standard SSL will be able to work on your DOMAINSo I revoked the SSLI called back to
Seems like they have a domain ramson business on the sideThey are keen to manually delete a domain immediately to force you to pay $to get it back or they put it for sale on auctionActually they advertise this expiring domain auctions quite a lot, who knowsI transfered a .ch domain with them and swith autorenewAfter receiving a notification that my credit card was not up to date, I updated the information before the domain expired, but they wouldn't let me renew it automatically and sure enough I got an email saying that they had deleted the domainAfter I call the tech support, all I got was that I had to pay up or they would put it out for auction, even if they acknowledge that my payment information was up to date at the time the domain expired and it was marked for automatic renewalGo Greedy!
I recently purchased three domains through GoDaddyUnlike with my two previous domains the GoDaddy rep did not set up (or offer or even mention) the private registration I had used before and all three were purchased publicly without my knowledge and all of my personal information (home address, phone number, email) went out to the registration database on the webSpam emails and phone calls immediately followedA follcall quickly set up the privacy and this new rep expressed some surprise that the privacy hadn't been offered at time of purchase Though the sites are now "private" the damage is already doneThe supervisor wasn't helpful in the slightest in attempting to resolve the breachA lot of infuriating, "I'm sympatheticthat must be frustrating So, did you have any more questions?" Here's something I don't understand: the reps have boilerplate they have to read to you for every credit card purchase; why don't they have language that they must read when they're about to do something that will expose your private information?
complaint already sent on Februar on a very famous complaints an reviews website
i'm sening this complaint toay March because I have triee alrady to resolve the godaddy:problem with the skulls that are prtening to work in one of their offshore non-support centers (offshore for obvius "reasons" butt unfortunaty comunicating with skulls is a difficolt task
I have purchased a domain name on the march with the so called goddady "promotion" for omain name registrations for $1,for the first year and apparentòly thee goaddy is trying to keeop interesting domain names for thm seelf so they invent an excuse to block the accounts that the customers are using to register the domain names with the so called "promotion" for $1,
after a few ays the skulls have sent an emal asking or a proof of identity of the person that paid with the virtual creit card (so not even a credit card beause virtual credit cards are for online purchasees for time use only for a limit
Purchased Search Engine software in October 2017, after many months, software provided no resultsTwo letters were mailed to the company regarding the issue, company never respondedI called the company in February 2018, and representative could not assist me
I ACCIDENTALY PAID THEM FOR HOSTING SERVICES
CALLED THEM IMMEDIATELY TO LET THEM KNOW I NEEDED TO DOWNGRADE, THEY TOLD ME THEY CANNOT REFUND ME
I SAID "WHY YOU CANNOT REFUND MY MONEY FOR A SERVICE THAT HAS NOT BEEN PROVIDED OR RENDERED?"
IT IS OUR REFUND POLICYNO REFUNDSREALLY NICE PEOPLEBUNCH OF THIEVES
My domains auto-renewed and I was provided with an email outlining the renewal would be occurring on August 9th, The renewal email noticed showed that was $19.99/yr for each one ($x2) I was okay with this price for each
However, when the renewal was processed on August 15, they also charged me $for each domain for the Private Domain Registration ($x 2) Private Domain Registration was always offered to me for free in the past and was not listed on my email renewal notice
I called GoDaddy on Monday, August 20th, (the first business day after I realized these extra charges) to have the $x(for each domain) reversed and they said they would not That said they could cancel the service if I wanted to get the money back However, I don't want to remove the privacy feature as it's important to me
I would have moved to another provider who provides this service for free had I known they were going to charge this fee Now tha
On 01/17/Godaddy.com charged my *** account $ and $for services I never ordered or authorizedThese were two separate charges ultimately resulting in two separate overdraft fees
*** charged my personal checking account and ran it into overdraft status twiceAfter contacting both *** and GoDaddy, they told me they were wrong charges and would be refunded with no further explanation but not overdraft fee's I have refunds pending from Godaddy that can take up to days to refund *** told me it can take up to days to see the refund in my account totaling a possible days for a refundIn the mean time my account is twice overdrawn to the tune of almost $I contacted GoDaddy and they said they started the refund process but were unable to tell me how the charges came about in the first placeThey hung up on me twiceFirst by a man named Elliot and the second time by his billing supervisor named ChrisNether were willing to tell me wh
There was a charge to my bank card for an auto renewal of a service I was not aware I was subscribed toI Contacted a customer service agent through the Chat function of godaddy.comA person named Jun B*** answered the line, and was very polite, and as helpful as possible, but not able to handle my request for a speedy refund, I understoodJun referred me to her supervisor, and I was mis-transferred, I get back on, reach Jun again, who sincerely apologized, and brought me on with her managerMike D
I asked Mike specifically to confirm that the refund for the charge on my debit card was approved and being processedMike had already approved this request before I spoke with him and I received a confirmation email minutes into our conversation about the refund being approved
Mike spent over one hour arguing that I needed to call the billing department for resolution, I advised him that I am unable to make a phone call at this time, and I need immediate resolution for
I order a domain name from godaddy.com and as soon as I did I started receiving calls at all hours of the the night and day people wanting to build me a web site I received calls at 3am in the morning waking me up out of bed also in a days time I would receive almost calls being yelled at because I refuse to let them build me a website a few of them told me to go *** myself because I wouldn't give them my credit card info
I have dealt with GoDaady as a registrar for many years and held them in highest esteem until I decided to use them to host my site when my nightmare beganI am a software developer and an intranetwork engineer and have been in my profession for the last years
Security Warning
I started with a shared windows hosting ($/ month) on June and soon realized that their .net offering was not upto date as they claimedMy apps were written in Asp.net core I was told that they would be upgrading soon, but that never happenedAfter weeks of waiting and realizing the limitation of the shared environment and overcoming my disappointment , I moved to purchase a Virtual Private Server account on July Disappointed because they refused to give any credit towards the new purchase which I had to do due to their limitationsI chose the self managed option as I am highly experienced in my field As a rule I do a security monitoring before uploading my files when I discovered that I was a target of brute force attack On a Windows server you can see this happening on the Event Viewer when every second a login attempt is being made with different user namesThis began within 24hrs of me signing up Let me also add here that the domain name I was using was brand new and had nothing to indicating anything special was behind it
When I informed GoDaddy about this, they convinced me that they would have a resolution within hrsBeing busy with everything else I came to realize on July that I was still waiting for a resolutionWhen I called them now they started a parrot like repetition saying that on a self managed server, it was my responsibility to prevent getting hacked and that their parent servers were their only concern GoDaddy's solution was for me to pay them more money so they can manage When I asked them if they would be moving my domain to a different machine, they said "NO" that was not required
As much as I agree with protecting my assets, here are the problems with those statements
(a) The server that I purchased exists on their physical network, the IP address is provisioned by them and to reach my server, every connection must pass through their routers & a (phantom) firewallThe attacks don't originate out of thin air as they make it seem like the machine I was given was sitting in an open field
(b) So they can't answer what changes the security situation when my domain does not use a different machine
I used a program called VisualRoute, day free trial and realized what a poorly configured network they have Every responsible company has a fiduciary of providing a first line of defense against Denial of Service, DDoS etcas this also affects the performance GoDaddy miserably fails in this aspect Another point to note is they do not indicate their lack of protecting you anywhere on their website nor on the phone
Inter-departmental Communications break
Their Customer Development Department called me as I was getting ready to ask for a full refund since I could not use their service at all due to security issues Their promise to refund turned into a phone transfer nightmare between their accounting department & the hosting department who did not honor that and start to point out my "inability" As though it's ok for this hacking to go on
No higher ups to help
When tying to get to a supervisor's supervisor, they will simply refuse to give a even an email address saying you have reached the end of the rope
Billing Issues
I also realized that when I moved on to the VPS, the sales person assured me that the shared hosting is cancelled and there was nothing else I need to do That was not true as I was charged $on July 15thI know it's a small amount but not only this would add up eventually but it's also the principle
Bottomline & Resolution
Bottom line is buyers beware and please ask the appropriate questions based on what I have written here
By all means AVOID GoDaddy I found a host that seems to satisfy all that I was looking for, at least so far I had to file a Dispute with my financial institution and got a full refund as GoDaddy will trick you to wait and inform you that you went past the hr mark
Several months ago, GoDaddy automatically charged my credit card for a "renewal" that we did not want, and did not authorizeAfter calling and complaining, I explicitly stated that we are never to be charged automatically again, without authorization, for any product or renewalThen, just a few days ago, on July 7, 2017, They went ahead and again charged me, without prior authorization, for a product renewal that I did not wantWhen I called to complain, I was treated rudely by their customer service people who flat out refused to refund my money
I received an email today from GoDaddy.com indicated I had been charged $for the following:
Website Builder Business - Renewal - Year -$
-Starter Email - Renewal - Year
I do not own a website, and I did not opt in for either of these servicesLast year, I was looking into buying a domain name, and they have a service to contact the domain name owner to see if they're willing to purchase it for a certain priceHere is the explanation:
https://www.godaddy.com/domains/domain-broker
Without my knowledge, they charged me $last year for their "services" even though I didn't purchase a domain name and there is no indication here that there is a fee involved
Now, a year later, they charged me for a website builder AND starter email for a website I don't own
Today, they refunded me the $but refused to refund me for the initial fee from a year agoI purchase many things online, and I have never been charged for services not explained or render
As a customer of the Internet service provider GODADDY, I had an online hosting service with their company at godaddy.com, among other current paid services, which it's billing fee expired on October 05, according to the Bank Slip supplied online by this company and which I printed to be paid for the debt of the monthly hosting feeOn the due day I promptly paid the amount charged, making the payment online on 10/05/using my Internet banking accountAccording to Godaddy, they did not receive the payment on time and consequently on the same day as the due date they simply deleted my service and ALL it's content which consisted of more than domains and their respective full websites! On the same day I contacted their support who told me they could reinstate my service and content but only if I paid U$ 149,I would like a copy of my content in a compressed file to download, but they also will not provide this copy unless I pay for it, just like a 'hostage' situation where
Seems like they have a domain ramson business on the sideThey are keen to manually delete a domain immediately to force you to pay $to get it back or they put it for sale on auctionActually they advertise this expiring domain auctions quite a lot, who knowsI transfered a .ch domain with them and swith autorenewAfter receiving a notification that my credit card was not up to date, I updated the information before the domain expired, but they wouldn't let me renew it automatically and sure enough I got an email saying that they had deleted the domainAfter I call the tech support, all I got was that I had to pay up or they would put it out for auction, even if they acknowledge that my payment information was up to date at the time the domain expired and it was marked for automatic renewalGo Greedy!
I can't believe but they are actually spying on customers
I signed up for a simple domain name for my part time business I really didn't need a website but I thought having online presence would make me look more professional
Since I work full time, I don't even have much time to devote to my side hustle Still I paid for webhosting from GoDaddy I set up a free website from another company and forwarded the domain
I only had my domain for 1year During the year, I really didn't use the website and didn't need the domain I got free websites thru my professional associations and that was good enough for what I needed I even started using the other websites before my year was over
When the year was up I decided I would not renew
Go Daddy charged my credit card It sat for a few days in pending charges so I was able to cancel it Here's the thing
During the previous year, I lost my credit card and had to get a new one I never gave Go Daddy my new credit card number So how did they get it or how were they able to charge my new card?
I can only think that they have some spy program on my computer and got it thru my online purchases I don't know how they got it I never gave it to them This has never happen to me before but I am getting a new computer asap
On 8-8-I contacted GoDaddy after seeing someone had either accessed my email account or was spoofing it I could not access my account due to Factor Authentication being enabled I recently had to factory reset my Samsung Galaxy S Once I did that I lost the Factor Authentication code from Google Authenticator and I have no way of re-enabling it GoDaddy said I needed to fill out the Factor Authentication disable form on their website which I submitted on 8-8- In the meantime, lots of spam was being sent from my email address which caused GoDaddy to block all outgoing email from my account I asked them to turn off my email account completely or reset my password I told them they didn't even have to give the new password to me just turn it off in case my account was accessed They said they could not do this since they didn't have the Factor Authentication code I asked them what their backup is when a customer has no code and they said there is NO BACKUP
I had purchased a Domain name in and fought to cancel it about a year ago When I first signed up they offered free domain protection which I acceptedI just got a bill from these thieves for $for domain protection - even though I dont have a domain anymoreThey decided to start charging for domain protection without any notification to me and without my authorizationThen I tried to cancel it, I called them times and spent hours trying to re cancel their service that I didnt even sign up forI finally got it started but they put a day delay on it, thats just there process they sayI have never seen such blatant theft from a large company and I cant believe they are allowed to continue to do itIm sure Im not the only one to make this complaintThere behavior needs to be stopped
This company has a lot of fraud going on especially security for clientsAlmost every employee in Go Daddy seems to create rules and policies as they speak to customersThey will tell you what they think they believe and not the factsI had purchased separate SSL certificates and called Go Daddy customer supportI had to setup different kinds of SSL on different domains and I called go daddy I got connected to agent on the phoneI have to go through verification step system to get and give access to my account for security purposesThe agent asked my NAME, CUSTOMER #, PIN #, then TEXTED me a SECURITY CODE on my CELLPHONE to get into my account which is even when I try to access from computerOnce the agent verified my account I started asking about my purchase and the agent told you can defintly use the SSL certificates you purchased just REVOKE the SSL which is expiring and the standard SSL will be able to work on your DOMAINSo I revoked the SSLI called back to
Seems like they have a domain ramson business on the sideThey are keen to manually delete a domain immediately to force you to pay $to get it back or they put it for sale on auctionActually they advertise this expiring domain auctions quite a lot, who knowsI transfered a .ch domain with them and swith autorenewAfter receiving a notification that my credit card was not up to date, I updated the information before the domain expired, but they wouldn't let me renew it automatically and sure enough I got an email saying that they had deleted the domainAfter I call the tech support, all I got was that I had to pay up or they would put it out for auction, even if they acknowledge that my payment information was up to date at the time the domain expired and it was marked for automatic renewalGo Greedy!
Email service has been unavailable for an entire day, causing significant damage to our business
I recently purchased three domains through GoDaddyUnlike with my two previous domains the GoDaddy rep did not set up (or offer or even mention) the private registration I had used before and all three were purchased publicly without my knowledge and all of my personal information (home address, phone number, email) went out to the registration database on the webSpam emails and phone calls immediately followedA follcall quickly set up the privacy and this new rep expressed some surprise that the privacy hadn't been offered at time of purchase Though the sites are now "private" the damage is already doneThe supervisor wasn't helpful in the slightest in attempting to resolve the breachA lot of infuriating, "I'm sympatheticthat must be frustrating So, did you have any more questions?" Here's something I don't understand: the reps have boilerplate they have to read to you for every credit card purchase; why don't they have language that they must read when they're about to do something that will expose your private information?
complaint already sent on Februar on a very famous complaints an reviews website
i'm sening this complaint toay March because I have triee alrady to resolve the godaddy:problem with the skulls that are prtening to work in one of their offshore non-support centers (offshore for obvius "reasons" butt unfortunaty comunicating with skulls is a difficolt task
I have purchased a domain name on the march with the so called goddady "promotion" for omain name registrations for $1,for the first year and apparentòly thee goaddy is trying to keeop interesting domain names for thm seelf so they invent an excuse to block the accounts that the customers are using to register the domain names with the so called "promotion" for $1,
after a few ays the skulls have sent an emal asking or a proof of identity of the person that paid with the virtual creit card (so not even a credit card beause virtual credit cards are for online purchasees for time use only for a limit
Purchased Search Engine software in October 2017, after many months, software provided no resultsTwo letters were mailed to the company regarding the issue, company never respondedI called the company in February 2018, and representative could not assist me
I ACCIDENTALY PAID THEM FOR HOSTING SERVICES
CALLED THEM IMMEDIATELY TO LET THEM KNOW I NEEDED TO DOWNGRADE, THEY TOLD ME THEY CANNOT REFUND ME
I SAID "WHY YOU CANNOT REFUND MY MONEY FOR A SERVICE THAT HAS NOT BEEN PROVIDED OR RENDERED?"
IT IS OUR REFUND POLICYNO REFUNDSREALLY NICE PEOPLEBUNCH OF THIEVES
My domains auto-renewed and I was provided with an email outlining the renewal would be occurring on August 9th, The renewal email noticed showed that was $19.99/yr for each one ($x2) I was okay with this price for each
However, when the renewal was processed on August 15, they also charged me $for each domain for the Private Domain Registration ($x 2) Private Domain Registration was always offered to me for free in the past and was not listed on my email renewal notice
I called GoDaddy on Monday, August 20th, (the first business day after I realized these extra charges) to have the $x(for each domain) reversed and they said they would not That said they could cancel the service if I wanted to get the money back However, I don't want to remove the privacy feature as it's important to me
I would have moved to another provider who provides this service for free had I known they were going to charge this fee Now tha
On 01/17/Godaddy.com charged my *** account $ and $for services I never ordered or authorizedThese were two separate charges ultimately resulting in two separate overdraft fees
*** charged my personal checking account and ran it into overdraft status twiceAfter contacting both *** and GoDaddy, they told me they were wrong charges and would be refunded with no further explanation but not overdraft fee's I have refunds pending from Godaddy that can take up to days to refund *** told me it can take up to days to see the refund in my account totaling a possible days for a refundIn the mean time my account is twice overdrawn to the tune of almost $I contacted GoDaddy and they said they started the refund process but were unable to tell me how the charges came about in the first placeThey hung up on me twiceFirst by a man named Elliot and the second time by his billing supervisor named ChrisNether were willing to tell me wh
There was a charge to my bank card for an auto renewal of a service I was not aware I was subscribed toI Contacted a customer service agent through the Chat function of godaddy.comA person named Jun B*** answered the line, and was very polite, and as helpful as possible, but not able to handle my request for a speedy refund, I understoodJun referred me to her supervisor, and I was mis-transferred, I get back on, reach Jun again, who sincerely apologized, and brought me on with her managerMike D
I asked Mike specifically to confirm that the refund for the charge on my debit card was approved and being processedMike had already approved this request before I spoke with him and I received a confirmation email minutes into our conversation about the refund being approved
Mike spent over one hour arguing that I needed to call the billing department for resolution, I advised him that I am unable to make a phone call at this time, and I need immediate resolution for
I order a domain name from godaddy.com and as soon as I did I started receiving calls at all hours of the the night and day people wanting to build me a web site I received calls at 3am in the morning waking me up out of bed also in a days time I would receive almost calls being yelled at because I refuse to let them build me a website a few of them told me to go *** myself because I wouldn't give them my credit card info
I have dealt with GoDaady as a registrar for many years and held them in highest esteem until I decided to use them to host my site when my nightmare beganI am a software developer and an intranetwork engineer and have been in my profession for the last years
Security Warning
I started with a shared windows hosting ($/ month) on June and soon realized that their .net offering was not upto date as they claimedMy apps were written in Asp.net core I was told that they would be upgrading soon, but that never happenedAfter weeks of waiting and realizing the limitation of the shared environment and overcoming my disappointment , I moved to purchase a Virtual Private Server account on July Disappointed because they refused to give any credit towards the new purchase which I had to do due to their limitationsI chose the self managed option as I am highly experienced in my field As a rule I do a security monitoring before uploading my files when I discovered that I was a target of brute force attack On a Windows server you can see this happening on the Event Viewer when every second a login attempt is being made with different user namesThis began within 24hrs of me signing up Let me also add here that the domain name I was using was brand new and had nothing to indicating anything special was behind it
When I informed GoDaddy about this, they convinced me that they would have a resolution within hrsBeing busy with everything else I came to realize on July that I was still waiting for a resolutionWhen I called them now they started a parrot like repetition saying that on a self managed server, it was my responsibility to prevent getting hacked and that their parent servers were their only concern GoDaddy's solution was for me to pay them more money so they can manage When I asked them if they would be moving my domain to a different machine, they said "NO" that was not required
As much as I agree with protecting my assets, here are the problems with those statements
(a) The server that I purchased exists on their physical network, the IP address is provisioned by them and to reach my server, every connection must pass through their routers & a (phantom) firewallThe attacks don't originate out of thin air as they make it seem like the machine I was given was sitting in an open field
(b) So they can't answer what changes the security situation when my domain does not use a different machine
I used a program called VisualRoute, day free trial and realized what a poorly configured network they have Every responsible company has a fiduciary of providing a first line of defense against Denial of Service, DDoS etcas this also affects the performance GoDaddy miserably fails in this aspect Another point to note is they do not indicate their lack of protecting you anywhere on their website nor on the phone
Inter-departmental Communications break
Their Customer Development Department called me as I was getting ready to ask for a full refund since I could not use their service at all due to security issues Their promise to refund turned into a phone transfer nightmare between their accounting department & the hosting department who did not honor that and start to point out my "inability" As though it's ok for this hacking to go on
No higher ups to help
When tying to get to a supervisor's supervisor, they will simply refuse to give a even an email address saying you have reached the end of the rope
Billing Issues
I also realized that when I moved on to the VPS, the sales person assured me that the shared hosting is cancelled and there was nothing else I need to do That was not true as I was charged $on July 15thI know it's a small amount but not only this would add up eventually but it's also the principle
Bottomline & Resolution
Bottom line is buyers beware and please ask the appropriate questions based on what I have written here
By all means AVOID GoDaddy I found a host that seems to satisfy all that I was looking for, at least so far I had to file a Dispute with my financial institution and got a full refund as GoDaddy will trick you to wait and inform you that you went past the hr mark
Several months ago, GoDaddy automatically charged my credit card for a "renewal" that we did not want, and did not authorizeAfter calling and complaining, I explicitly stated that we are never to be charged automatically again, without authorization, for any product or renewalThen, just a few days ago, on July 7, 2017, They went ahead and again charged me, without prior authorization, for a product renewal that I did not wantWhen I called to complain, I was treated rudely by their customer service people who flat out refused to refund my money
Terrible customer service and they were unwilling to give me a refund for a service they never provided but promised to
I received an email today from GoDaddy.com indicated I had been charged $for the following:
Website Builder Business - Renewal - Year -$
-Starter Email - Renewal - Year
I do not own a website, and I did not opt in for either of these servicesLast year, I was looking into buying a domain name, and they have a service to contact the domain name owner to see if they're willing to purchase it for a certain priceHere is the explanation:
https://www.godaddy.com/domains/domain-broker
Without my knowledge, they charged me $last year for their "services" even though I didn't purchase a domain name and there is no indication here that there is a fee involved
Now, a year later, they charged me for a website builder AND starter email for a website I don't own
Today, they refunded me the $but refused to refund me for the initial fee from a year agoI purchase many things online, and I have never been charged for services not explained or render
As a customer of the Internet service provider GODADDY, I had an online hosting service with their company at godaddy.com, among other current paid services, which it's billing fee expired on October 05, according to the Bank Slip supplied online by this company and which I printed to be paid for the debt of the monthly hosting feeOn the due day I promptly paid the amount charged, making the payment online on 10/05/using my Internet banking accountAccording to Godaddy, they did not receive the payment on time and consequently on the same day as the due date they simply deleted my service and ALL it's content which consisted of more than domains and their respective full websites! On the same day I contacted their support who told me they could reinstate my service and content but only if I paid U$ 149,I would like a copy of my content in a compressed file to download, but they also will not provide this copy unless I pay for it, just like a 'hostage' situation where
Seems like they have a domain ramson business on the sideThey are keen to manually delete a domain immediately to force you to pay $to get it back or they put it for sale on auctionActually they advertise this expiring domain auctions quite a lot, who knowsI transfered a .ch domain with them and swith autorenewAfter receiving a notification that my credit card was not up to date, I updated the information before the domain expired, but they wouldn't let me renew it automatically and sure enough I got an email saying that they had deleted the domainAfter I call the tech support, all I got was that I had to pay up or they would put it out for auction, even if they acknowledge that my payment information was up to date at the time the domain expired and it was marked for automatic renewalGo Greedy!
I can't believe but they are actually spying on customers
I signed up for a simple domain name for my part time business I really didn't need a website but I thought having online presence would make me look more professional
Since I work full time, I don't even have much time to devote to my side hustle Still I paid for webhosting from GoDaddy I set up a free website from another company and forwarded the domain
I only had my domain for 1year During the year, I really didn't use the website and didn't need the domain I got free websites thru my professional associations and that was good enough for what I needed I even started using the other websites before my year was over
When the year was up I decided I would not renew
Go Daddy charged my credit card It sat for a few days in pending charges so I was able to cancel it Here's the thing
During the previous year, I lost my credit card and had to get a new one I never gave Go Daddy my new credit card number So how did they get it or how were they able to charge my new card?
I can only think that they have some spy program on my computer and got it thru my online purchases I don't know how they got it I never gave it to them This has never happen to me before but I am getting a new computer asap
On 8-8-I contacted GoDaddy after seeing someone had either accessed my email account or was spoofing it I could not access my account due to Factor Authentication being enabled I recently had to factory reset my Samsung Galaxy S Once I did that I lost the Factor Authentication code from Google Authenticator and I have no way of re-enabling it GoDaddy said I needed to fill out the Factor Authentication disable form on their website which I submitted on 8-8- In the meantime, lots of spam was being sent from my email address which caused GoDaddy to block all outgoing email from my account I asked them to turn off my email account completely or reset my password I told them they didn't even have to give the new password to me just turn it off in case my account was accessed They said they could not do this since they didn't have the Factor Authentication code I asked them what their backup is when a customer has no code and they said there is NO BACKUP