On 08/31/I purchased the domain name wholesomeliving.com for $5,and registered it with ***On 10/24/I moved the domain registration to GoDaddySince it was an expensive domain, I've been renewing it with them diligentlyDue to an oversight, I failed to renew in time, and it was set to cancel on 12/13/Luckily I found out about the cancellation on 01/07/Since I was aware that there is a 30/day redemption grace period, I quickly logged into my online account with GoDaddy and attempted to renew itHowever, I was unable to do so, because I did not see the domain in question, neither a history nor any record of it, so that I could select it for renewalImmediately I called GoDaddy on the same day (01/07/18) and explained my situationThe gentleman I spoke to turned me away because he could not find the domain in my accountHe said all he could see that it was being "auctioned" and suggested that I buy it from the auctionWhen I said I don't want to buy a d
Horrible customer serviceCharged for multiple services I did not approve them to doThey claimed it was set for auto renew when I know I had gone in and turned all that offThey caused a overdraft from an account that I was getting ready to closeWouldn't apologize, 100% blamed me
Also it is worth noting that every time I used a credit card with them our card got hackedBUYER BEWARE!!
I purchased a VPS plan in October through GoDaddy, primarily because it included a CDN and WAF (through ***)A week into setting up my server, I began to realize all the problems that existed with the serviceGoDaddy support referred me to ***, who referred me back to GoDaddyBoth would refuse to help claiming it was the other's responsibility
The service itself had limited control, sometimes missing entire sections necessary to use the productThere was no way to purge the cache, and the temporary solution was to ask GoDaddy to ask *** to purge the cache when I needed to make changesAs a developer, this is unacceptableThey finally addressed this issue by manually upgrading my account to a different service so I could see the necessary functionality to use a CDN
Since then, there have been many problems with domains not being verified, problems with SSL certificates, sites not being scanned, notifications not being received, and the dashboard becoming unr
There are issues with the GoDaddy email service that cause emails that use our GoDaddy hosted domain name to be rejected before ever reaching our inboxUnfortunately I only know about a few of those emails that have been rejected only because some senders have informed me about itUpon further investigation and talking to GoDaddy, we have found their email filters are much too strong and bounce important emails from our accountsGoDaddy has told us they will not alter their filters to allow emails from reputable sources such as LinkedIn to get to us (even though we have specifically requested certain LinkedIn groups to include us on their emailsUnfortunately this is unacceptable for a business that relies on email to communicate with its customers and employees Although we asked GoDaddy to refund our unused amount of the subscription, they have refused this request
GOdaddy sold me a domain name called *** which I paid for and then took it away
I paid for it and won it at the auction, it belongs to me and I should be able to now use it
Horrible Horrible Horrible serviceThey are rude, they want some person who has NO technical knowledge to be the "go between" just repeating conversations with no idea what they are talking about, then if you ask to talk to that person they will just literally transfer you back to the main numberAfter they have done this enough times to make you want to tear your hair out, they are absolutely MONSTROUS if you express ANY frustrationPlease do yourself and your physical and mental health a favor - find someone else to purchase your services through
I was billed on my credit card for a "Get Found" product offered by GoDaddy I only tried out the "Free version" of this product on their site, and then was auto-billed for this without being notified prior to the billing, or being informed while using the free version that I would be billed
I called the GoDaddy customer support and was on the phone for approximately minutes I spoke to the customer service rep whose name is "Joheb" He kept indicating he was trying to get me a "refund" for this but I explained I never indicated I wanted to purchase it He spoke to his supervisor "Talia" who denied my request to have the amount given back to my credit card
In my opinion, this is a really bad business practice They promoted using their free "Get found" package, and then didn't know inform me (on the screen), or via email about the auto-billing The customer service rep "Joheb" confirmed that GoDaddy did not email me or notify me about the auto-billing
I have many
I setup a .it domain and paid $for a supposed "Trustee Service"On Godaddy.com it specifically says "Your Domain uses a trustee serviceThe trustee service information is what appears in the public WHOIS database"And yet when I checked several international whois databases, the only information that appeared was my personal informationI don't want my personal information to appear, that is the reason I invested in this .it TLD and the trustee service in the first placeThe Godaddy.com representative I spoke with on the phone was courteous, but he had a hard time understanding the situation himself let alone trying to explain it to me which is why I asked to speak to a supervisorIf you listen to the call, it's pretty clear that his supervisor did everything she could to avoid speaking with me to troubleshoot thisIt was one of those "broken record" situations where instead of looking further into it and making a real effort to troubleshoot an obvious flaw in their system
Godaddy has sold me domains that do not functionWhen I call in for assistance I am being asked to buy multiple additional products that I do not need and I am not getting the assistance I need
I have purchased a bunch of domains on GoDaddy through the yearsI was unaware that I was getting charged because of an auto-renewal on multiple domains that I never touched for years since purchasing themI requested for them to be canceled and refunded since I never authorized these renewals and they can clearly see on their backend that I never touched or looked at them after purchased years agoThere domains that I have been re-charged for without my knowledge
I have had an email address for years through GoDaddy It is my personal email address, not for "business"
I opened a separate business website: and had email addresses linked to that websiteHere's the error: Someone at GoDaddy "linked" my personal email address to the business account (which I never authorized) Now, I closed the business website because I was displease with the service - and now GoDaddy will not let me into my PERSONAL email address any longerThey tell me it was "linked" to my business website and I was told I have to pay $to be able to login and see my personal emails
The "linking" of my personal email to a completely different business email account was an obvious error (hopefully not an "intentional" for-profit error)
For the personal email account, I pay for a domain name and registration yearly, and was never charge an additional annual feeI have renewed it many, many times, and never charged a "email account" feeIt was always included
My virb.com account owned by godaddy has no ability to change credit card information or delete my accountOnly a link to email customer serviceI'd be surprised if this was legal
I am not receiving responses from the help email at all despite several attempts to close my account
Instead I was just charged a monthly fee on my account incongruent with my billing schedule with no communication as to whyI would like a refund for this charge and the immediate closure of my account
The company made an unauthorized request for payment to my credit cardWhen I tried to contact them to have these charges removed, they said they could not speak to me about it as I did not know the account PIN for these servicesI did not request or purchase services from them, and therefore have no account or PINThis may be a fraud scheme by the company or one of the employees
I made a purchase of website builder for a period of year under annual plan with the mutual understanding that I can cancel anytime before year and get credited for un-used term of the serviceThis was was reason why I purchased for year vyear or monthsNow Godaddy is claiming that there no such understanding or conversation like that and I am bound by 30-day refund policy onlyTo me that sound absurd, the purchase was for software services and a period of term how can it be that "you bought and it stuck with it"I would like a pro rata refund for the period I am not going to use the product or the service
2-our website went downEmployee Jason told us that website was unrecoverable that our card did not processWe never recieved an email or phone call that there was an issue with our card and renewal and he said "we have over 1million clients, that's not our job and we don't give a *** We called back three additional times and were told several things including the site had been returned to ICANN and had to go through atleast a month process before becoming public again; we could pay $for first option to buy our domain when it became public; we could pay $to purchase it today and restart it but then was told it wasn't possible because thier system wasn't working or whateverToday (ONE BUSINESS DAY LATER) 2-we recieved an email that the domain had been removed from our accountWhen we go to our site it says "premium domain for sale$plus $yearly" and is now registered to a Jason Dr*** We are not getting straight answers from anyone at GoDaddy and
The unexplained mystery charges that appeared on my account was beyond a simple up sale technique Too much work to keep pace with the charges and add onsThe actual cost of doing business was beyond the introductory offers Customer service merely states that an email was sent, despite spam or countless up selling emails that any reasonable person ignoresSo I decided this service was not for meI tried to resolve the issue 2x and was not satisfiedI will pass on Go Daddy in the future - too aggressive technique for meI like old fashion services and fair play
Customer Service was not helpfulI cancelled all my accounts Go Away Daddy
Godaddy charged my account a renewal fee in July of I called to get a refund but they told me that it's been over days since the renewal in MayI told them that I was charged in July not MayI told them that if my card was charged in May, I would have called then for a refund The supervisor told me that there was a systems problem that affected lots of people so they had to charge the accounts in JulyWell This is not my fault or my problemI called within the day billing period and feel that I deserve a full refund
I cancelled my annual contact for internet services on 1/7/after receiving a reminder email forv1/8/renewal
I deleted the site and content as well as completing the company's exit survey- twice
days later 1/9/My account was billed the annual fee I attempted to speak yup Customer service rep Phil who refused assistance because I had no PIN for the accountHe stayed I could look out up on the accountI offered multiple other forms of identification as when I now went to the account I received a error messageHe refused Amy assistance, I requested another representative or a supervisor He refused staying none were availableI quoted him their ad 24/service and started I was being refused very basic assistance Including access to a supervisor
He said I should hang up and call back of I wanted another rep bit that no one there would assist in my need
I notified him of my intent to report this company to the FTC & Revdex.com
I asked for his identity oth
I have been a customer with GoDaddy for many, many years In September my hosting contract was due for renewal Talked to customer service on the phone about various offers and solutions for my needsThere were two optionsOne, with a cheaper price, a longer term and NO credit if I needed to cancel earlier The other, was more expensive, a one year contract with the option of a credit if needed to cancel I was specifically told that I do get a credit if I need to cancel during the contract year (and not just within days) When shortly after, I came into a situation and needed to cancel my hosting with GoDaddy after several years of having the hosting, I was told there is no credit! They would be sorry about the "misunderstanding"Funny, how it's always a "misunderstanding" on the customer side, even though you make sure and have it confirmedGoDaddy's customer service was once outstanding; however, it has significantly changed into the negative in the past couple of years
Have contacted Godaddy times to resolve this issue and them and their people our impeded our business
I have updated contact info times and have to wait days to complete for it never to be done
In the meantime we are paying and billed twice for services and can not switch to company bc they are intentionally blocking! Going on for one month and multiple times we jumped through their hoops only back at step one again and again four times
On 08/31/I purchased the domain name wholesomeliving.com for $5,and registered it with ***On 10/24/I moved the domain registration to GoDaddySince it was an expensive domain, I've been renewing it with them diligentlyDue to an oversight, I failed to renew in time, and it was set to cancel on 12/13/Luckily I found out about the cancellation on 01/07/Since I was aware that there is a 30/day redemption grace period, I quickly logged into my online account with GoDaddy and attempted to renew itHowever, I was unable to do so, because I did not see the domain in question, neither a history nor any record of it, so that I could select it for renewalImmediately I called GoDaddy on the same day (01/07/18) and explained my situationThe gentleman I spoke to turned me away because he could not find the domain in my accountHe said all he could see that it was being "auctioned" and suggested that I buy it from the auctionWhen I said I don't want to buy a d
Horrible customer serviceCharged for multiple services I did not approve them to doThey claimed it was set for auto renew when I know I had gone in and turned all that offThey caused a overdraft from an account that I was getting ready to closeWouldn't apologize, 100% blamed me
Also it is worth noting that every time I used a credit card with them our card got hackedBUYER BEWARE!!
I purchased a VPS plan in October through GoDaddy, primarily because it included a CDN and WAF (through ***)A week into setting up my server, I began to realize all the problems that existed with the serviceGoDaddy support referred me to ***, who referred me back to GoDaddyBoth would refuse to help claiming it was the other's responsibility
The service itself had limited control, sometimes missing entire sections necessary to use the productThere was no way to purge the cache, and the temporary solution was to ask GoDaddy to ask *** to purge the cache when I needed to make changesAs a developer, this is unacceptableThey finally addressed this issue by manually upgrading my account to a different service so I could see the necessary functionality to use a CDN
Since then, there have been many problems with domains not being verified, problems with SSL certificates, sites not being scanned, notifications not being received, and the dashboard becoming unr
There are issues with the GoDaddy email service that cause emails that use our GoDaddy hosted domain name to be rejected before ever reaching our inboxUnfortunately I only know about a few of those emails that have been rejected only because some senders have informed me about itUpon further investigation and talking to GoDaddy, we have found their email filters are much too strong and bounce important emails from our accountsGoDaddy has told us they will not alter their filters to allow emails from reputable sources such as LinkedIn to get to us (even though we have specifically requested certain LinkedIn groups to include us on their emailsUnfortunately this is unacceptable for a business that relies on email to communicate with its customers and employees Although we asked GoDaddy to refund our unused amount of the subscription, they have refused this request
GOdaddy sold me a domain name called *** which I paid for and then took it away
I paid for it and won it at the auction, it belongs to me and I should be able to now use it
Horrible Horrible Horrible serviceThey are rude, they want some person who has NO technical knowledge to be the "go between" just repeating conversations with no idea what they are talking about, then if you ask to talk to that person they will just literally transfer you back to the main numberAfter they have done this enough times to make you want to tear your hair out, they are absolutely MONSTROUS if you express ANY frustrationPlease do yourself and your physical and mental health a favor - find someone else to purchase your services through
I was billed on my credit card for a "Get Found" product offered by GoDaddy I only tried out the "Free version" of this product on their site, and then was auto-billed for this without being notified prior to the billing, or being informed while using the free version that I would be billed
I called the GoDaddy customer support and was on the phone for approximately minutes I spoke to the customer service rep whose name is "Joheb" He kept indicating he was trying to get me a "refund" for this but I explained I never indicated I wanted to purchase it He spoke to his supervisor "Talia" who denied my request to have the amount given back to my credit card
In my opinion, this is a really bad business practice They promoted using their free "Get found" package, and then didn't know inform me (on the screen), or via email about the auto-billing The customer service rep "Joheb" confirmed that GoDaddy did not email me or notify me about the auto-billing
I have many
I setup a .it domain and paid $for a supposed "Trustee Service"On Godaddy.com it specifically says "Your Domain uses a trustee serviceThe trustee service information is what appears in the public WHOIS database"And yet when I checked several international whois databases, the only information that appeared was my personal informationI don't want my personal information to appear, that is the reason I invested in this .it TLD and the trustee service in the first placeThe Godaddy.com representative I spoke with on the phone was courteous, but he had a hard time understanding the situation himself let alone trying to explain it to me which is why I asked to speak to a supervisorIf you listen to the call, it's pretty clear that his supervisor did everything she could to avoid speaking with me to troubleshoot thisIt was one of those "broken record" situations where instead of looking further into it and making a real effort to troubleshoot an obvious flaw in their system
Godaddy has sold me domains that do not functionWhen I call in for assistance I am being asked to buy multiple additional products that I do not need and I am not getting the assistance I need
I have purchased a bunch of domains on GoDaddy through the yearsI was unaware that I was getting charged because of an auto-renewal on multiple domains that I never touched for years since purchasing themI requested for them to be canceled and refunded since I never authorized these renewals and they can clearly see on their backend that I never touched or looked at them after purchased years agoThere domains that I have been re-charged for without my knowledge
I have had an email address for years through GoDaddy It is my personal email address, not for "business"
I opened a separate business website: and had email addresses linked to that websiteHere's the error: Someone at GoDaddy "linked" my personal email address to the business account (which I never authorized) Now, I closed the business website because I was displease with the service - and now GoDaddy will not let me into my PERSONAL email address any longerThey tell me it was "linked" to my business website and I was told I have to pay $to be able to login and see my personal emails
The "linking" of my personal email to a completely different business email account was an obvious error (hopefully not an "intentional" for-profit error)
For the personal email account, I pay for a domain name and registration yearly, and was never charge an additional annual feeI have renewed it many, many times, and never charged a "email account" feeIt was always included
My virb.com account owned by godaddy has no ability to change credit card information or delete my accountOnly a link to email customer serviceI'd be surprised if this was legal
I am not receiving responses from the help email at all despite several attempts to close my account
Instead I was just charged a monthly fee on my account incongruent with my billing schedule with no communication as to whyI would like a refund for this charge and the immediate closure of my account
The company made an unauthorized request for payment to my credit cardWhen I tried to contact them to have these charges removed, they said they could not speak to me about it as I did not know the account PIN for these servicesI did not request or purchase services from them, and therefore have no account or PINThis may be a fraud scheme by the company or one of the employees
I made a purchase of website builder for a period of year under annual plan with the mutual understanding that I can cancel anytime before year and get credited for un-used term of the serviceThis was was reason why I purchased for year vyear or monthsNow Godaddy is claiming that there no such understanding or conversation like that and I am bound by 30-day refund policy onlyTo me that sound absurd, the purchase was for software services and a period of term how can it be that "you bought and it stuck with it"I would like a pro rata refund for the period I am not going to use the product or the service
2-our website went downEmployee Jason told us that website was unrecoverable that our card did not processWe never recieved an email or phone call that there was an issue with our card and renewal and he said "we have over 1million clients, that's not our job and we don't give a *** We called back three additional times and were told several things including the site had been returned to ICANN and had to go through atleast a month process before becoming public again; we could pay $for first option to buy our domain when it became public; we could pay $to purchase it today and restart it but then was told it wasn't possible because thier system wasn't working or whateverToday (ONE BUSINESS DAY LATER) 2-we recieved an email that the domain had been removed from our accountWhen we go to our site it says "premium domain for sale$plus $yearly" and is now registered to a Jason Dr*** We are not getting straight answers from anyone at GoDaddy and
The unexplained mystery charges that appeared on my account was beyond a simple up sale technique Too much work to keep pace with the charges and add onsThe actual cost of doing business was beyond the introductory offers Customer service merely states that an email was sent, despite spam or countless up selling emails that any reasonable person ignoresSo I decided this service was not for meI tried to resolve the issue 2x and was not satisfiedI will pass on Go Daddy in the future - too aggressive technique for meI like old fashion services and fair play
Customer Service was not helpfulI cancelled all my accounts Go Away Daddy
Godaddy charged my account a renewal fee in July of I called to get a refund but they told me that it's been over days since the renewal in MayI told them that I was charged in July not MayI told them that if my card was charged in May, I would have called then for a refund The supervisor told me that there was a systems problem that affected lots of people so they had to charge the accounts in JulyWell This is not my fault or my problemI called within the day billing period and feel that I deserve a full refund
I cancelled my annual contact for internet services on 1/7/after receiving a reminder email forv1/8/renewal
I deleted the site and content as well as completing the company's exit survey- twice
days later 1/9/My account was billed the annual fee I attempted to speak yup Customer service rep Phil who refused assistance because I had no PIN for the accountHe stayed I could look out up on the accountI offered multiple other forms of identification as when I now went to the account I received a error messageHe refused Amy assistance, I requested another representative or a supervisor He refused staying none were availableI quoted him their ad 24/service and started I was being refused very basic assistance Including access to a supervisor
He said I should hang up and call back of I wanted another rep bit that no one there would assist in my need
I notified him of my intent to report this company to the FTC & Revdex.com
I asked for his identity oth
I have been a customer with GoDaddy for many, many years In September my hosting contract was due for renewal Talked to customer service on the phone about various offers and solutions for my needsThere were two optionsOne, with a cheaper price, a longer term and NO credit if I needed to cancel earlier The other, was more expensive, a one year contract with the option of a credit if needed to cancel I was specifically told that I do get a credit if I need to cancel during the contract year (and not just within days) When shortly after, I came into a situation and needed to cancel my hosting with GoDaddy after several years of having the hosting, I was told there is no credit! They would be sorry about the "misunderstanding"Funny, how it's always a "misunderstanding" on the customer side, even though you make sure and have it confirmedGoDaddy's customer service was once outstanding; however, it has significantly changed into the negative in the past couple of years
Have contacted Godaddy times to resolve this issue and them and their people our impeded our business
I have updated contact info times and have to wait days to complete for it never to be done
In the meantime we are paying and billed twice for services and can not switch to company bc they are intentionally blocking! Going on for one month and multiple times we jumped through their hoops only back at step one again and again four times