I was charged for a auto renewal Word presswhen I revived my bill from my credit card company I called Godaddy that I did not wont the serviceI was told that there policy is if charged for a service over days there will be no credit given or refundedI was also told that they emailed me times before meI never received an email because is was directed into junk email folder and I never received written noticebecause I am days over there policy no credit would be given
Reps are just hanging up in middle conversationsreps are constantly giving inconsistent information incorrect information very hard to deal with this company as they are simply in disarray and the opposite from being organized very hard to deal with them
They keep writing to email them at [email protected], but they simply never reply to those emails
Paid for the domain "buy-service" and was told that $max offer was good weeks later, it was suggested to raise the bid a few hundred dollars to better my chances Never received any emails or phone calls over the day period My phone and email log show the numerous attempts at reaching the unstaffed "buy-service" department Only once did I receive a call and that was after repeatedly telling the main office that nobody works in the buy service dept
Lastly, I just spoke with the owner of the domain I have been supposedly bidding on, and he even said that he didn't receive anything close to what I told him and that I just got scammed This is not good business practice by any means and my payment should be refunded
I paid for two website rebuilds and it has been a nightmareI have spend over hours and 10+ months hours dealing with tjis companyI have to keep pointing out all their errors and they completely disregard my detailed notes and emails wasting my timeI hadn’t to postpone one website rebuild which I paid for a nearly a year ago- and as such I have paid for a service I am not gettingDealing with the other site which was supposed to be the easier fix was a nightmareWe finally got it 90% perfect and came to find out that today BOTH sites are not up and runningI have paid nearly $for what? Their new way of dealing with rebuilds is horribleYou talk to multiple people and information is lost in translation if you willIt is like the game broken telephone where one person tells another and what is supposed to be done is notWhether my websites are riddled with mistakes and/or are not up and running is a very poor reflection on me and my business which is unacceptable and c
Immediately after I opened my webpage my page was hacked and people would see pornography when they went to my webpage (my webpage was selling a children's book)I Purchased whatever was recommended to me at the time of purchaseAfter I found out about the *** I called back and additional services were recommended for me to purchasedI didThe *** came back and additional services were recommended for me to purchasedAgain, I did that and ultimately my site had to deleted and started overI was left with an empty webpageI am a nurse, I know how to save lives, not build web pagesI called for help building the webpage and was told again THERE IS A FEE FOR THATAfter all of the fees, frustration and time, you would think they would just tell me how to build the webpageNot even build it for me (that would be nice), just tell me howThey sent me a link that was more complicated than tending to patients post heart transplantsI don't know how much money I spent all toge
Last month (March 2018) I canceled my domain and my economy linux hosting with cPanel Not only did I call and cancel but I changed the autorenewal on my account so that it would not automatically renew To my surprise, I got a charge for $on my credit card from go daddy for the economy linux hosting with cpanelI called and spoke with Josh and told him that I wanted everything canceledand that I had moved all my hosting including domain over to Wix because I found them too complicated and wasn't impressed with their customer serviceHe told me he would cancel everything and gave me a confirmation number and an email receipt of the confirmationdays later GoDaddy charges me $for my domainAre you kidding meWhat do they not understand about canceling ALL of my services? I WANT EVERYTHING CANCELED AND THEY NEED TO STOP CHARGING MEWHEN I SAY CANCEL EVERYTHING BECAUSE I NO LONGER WANT TO DO BUSINESS WITH GODADDY, I MEAN CANCEL EVERYTHING! I can't believe that I'v
I spent over $for a custom designed ecommerce website from goDaddy After months
worth of going back and forth to try and get them to create BASIC things for example: what text or pictures should be in the front pageBecause of the poor quality of service and design, I requested a refund They say I am not eligible for a refund
This is their return policy:
Professional Web Design Services
Web Services: 30% cancelation fee when in progress, non-refundable once complete
This project was NOT completedI did NOT sign off on it or give my verbal agreement
According to their contract, which I did NOT sign, this is the definition of "Complete" I even offered to resolve
this by paying the 30%They wouldn't accept it
Completion of ServicePublication of your Design is acknowledgement of your satisfaction with the Services provided to date and releases us from any obligation for further revisions or alterations at that time or until the next Update Minutes
I called the billing department today when I realized that I was being charged the wrong sales tax rate on my purchase The person I spoke to was (I believe) reading a script and said, " the tax is computed by an algorithm based upon the information in your profile" I tried to explain to him that there must be a bug in their algorithm He then said again (with some emphasis) IIT'S AN AUTOMATED ALGORITHM I explained that I was charged 8.4% tax while the tax for my town is 7.375% He then came back with some strange answer about adding in an e-commerce fee and that is where I figured I was getting nowhere From my records this problem goes back at least to I wonder how many other tax rates are wrong based upon their ALGORITHM?
Two years ago I was sold a Reseller PlanI was told it was the same cost as my current Deluxe Hosting Plan but allowed me to resell the Godaddy servicesI had them switch me to that planThis past April as I was doing my taxes I noticed I was being charged for both plansI called Godaddy to notify them of their error and they then informed me that I was supposed to cancel my Deluxe hosting planAt the time of sno one informed me this needed to be doneI accepted that it was my mistake for trusting them and not following up on my end and didn't argue those fees and being charged twice for the past two yearsI explained my situation to the support person and the technical support person then informed me that I should switch my website over to the reseller plan and cancel the Deluxe hosting, since I was billed on 3/and it was 4/10, he thought I would still be offered a refundI worked quickly to get it all switched over, notified support and they cancelled my Deluxe hosti
I am trying to contact the Office of the CEO It seems they have replied to all complaints made by customers on this site So, when you call *** the only people who pick up our SALES and Customer Service (Technical) Funny how the "Operator" feature which they prompt you to chose, just rings all day longI have been a customer of GoDaddy for years and I have an issue and I am being treated unfairly and dismissive I have asked for supervisor's email's, so I can contact them and I am being told they are not allowed to share this informationWhen I called the headquarters number to make a complaint to the Office of the CEO, since the operator does not pick up, I chose Sales You know they will pick up I asked to be transferred to the Office of the CEO and was asked by CS, "why and she would send an email for me" No, this is not customer service I want to speak to the Office of the CEO, end of storySo, I would not use Godaddy ever again and I would recommend finding another hosting company that cares about loyal customers I am being prompted to leave a star-rating for this business I want it to be negative stars I must give it a star to leave review The do not deserve any stars
I had Linux hosting through godaddy for my business website I renewed in January By March it no longer would load when the address was typed in I called godaddy and was told there were corrupt files in the data and they were deleting them The problem should be resolved it was not I then spent hours through online support and was told it was my issues and I needed a new templateI purchased a new template and it still did not workContacted godaddy again for hoursThey were adamant it was an issue with the templateCalled the template company and they told me exactly what to say to godaddy When I called for the fourth time they finally admitted their server was old and dyingIt wasn't anything to do with the old or new templateI was told they could not just switch me to a working serverI had to go in and back up files Then request that SSL be enabledI started the process days later the files were not able to be deleted and I had to call yet again
GoDaddy has held my credit card hostageAuto renewal has been set up, and they don't let me cancel it, with the message "Well, that's a bummerThis product cannot be canceled at this timePlease contact our customer service team for more information." However, their renewal email clearly said: "If you wish to cancel automatic renewal of your product(s), you can turn off this feature in your GoDaddy account."
I also cannot remove my credit card from their system, with the message "This payment method is associated to one of your products for auto paymentPlease add replacement."
I contacted customer service on March 19, 2017, and they said they can't delete my credit card without first going through a hours manual reviewThat does not make any senseIt must be my choice to keep my credit card there, not theirs
I was charged for a service I did not wantIt was automatically renewedThe reason I could not stop the renewal was because I forgot my password and they demanded a step process where I had to fill out a form and waitBy the time I got my new password I was past the date of unchecking the "renew" box
The Service was the personal website builder renewal Item # *** $$and the office starter email renewal item # *** $and the Search engine visibility renewal year item # *** $
I emailed and called them a few timesthey said I was past date of cancellation even though I told them that I was in process of resetting my password which took a few days at leastI cant remember how long the process was at this time but I can find out if it's pertinent
The total bill was for $
I told them that I built my website on *** and did not need their services, never wanted them and never ordered them
They were steadfast in their denial of my refundI
Go Daddy aggressively contacts me every month stating they are providing a customer service call, however they call me to pitch me on a new sale Most recently they called me to sell me on purchasing a second hosting plan and stated that the lower cost existing plan I had did not allow me have more than one website so I should purchase a deluxe hosting plan and have two plans, they also told me do not worry about my existing website "***" which is my primary business site being eliminated from the existing basic hosting, that they would help me to move the site over to the new more expensive deluxe hosting plan After I purchased the second more expensive plan in which I was sold, I never heard from Godaddy on its promise to help me move the site over, consequently my site was eliminated and I have called times and keep getting sales people who say they checking with there manager and they will take care of it, fix it, and call me back, that has gone on for
I Purchased a 3yr shared hosting from Godaddy, days ago I started having a problem accessing my shared folder, after a ton of research, I seek the support of a Microsoft networking engineer, he pointed out that the issue was a packet being dropped before it reached the server hosted on godaddy
I called Godaddy (Secureserver.net) customer while Microsoft was on hold and I spoke to JillP, I then told her what the issue was, she said that since we manage the server hardware, there is nothing she can doIf's this is a VPS(Virtual Server) how do we manage the hardware? to continueshe put me on hold and said she will go and ask the server department, she came back and said that they were no issuesI spoke to sonicWALL and Microsoft engineers both are saying that packets are being dropped before it reached the virtual server
Terrible service! Do not go with these people I ordered a domain and email address only to find the email address was not available After going back and forth with Microsoft and Godaddy many times, each saying it's the other person's problem, I requested a refund I was able to get most of it, and again, after waiting on their chat system (one time for over an hour) for them to do their thing they never refunded my money for the domain They said I was days outside of the refund window which was over New Year's holiday weekend They never provided me with a transcript of my chat sessions when I requested everything The supervisor I spoke with said he couldn't make an exception for me because he'd have to make an exception for a million other people If they have a million dissatisfied customers maybe that says something about their business So upset about they way they treat customersI still believe I requested it within their time frame and the customer service rep didn't put the request through until after it had expired
Join Go Daddy in Jan and some how I was added to their auto bill program so I was charged again the year for a service I no longer need I called customer service and was told no refunds after days well by the time the charge hit my credit card the 30days was past and they refuseed to refund the billing for $128,to my card I have not used the service after jan of and no longer need theservice so I am getting charged $for nothing so they are basicly ripping people off all I want is a refund of this money and they refuse to do it even talked to a superviser that also told me no
Absolutely the worst hosting company in the worldThe claim to have a 99% uptime guarantee and my website has downtime and issues on a weekly basisGodaddy does not take responsibility for this, and their customer service team constantly gives you the runaround to try to get you so frustrated you eventually just give upThe tell you they will call you back and then they never do, they promise they will give you a pro-rated refund only to go back on their word and try to force you to upgrade your hosting with a "credit"They put you on hold and then hang up as soon as you think you're getting somewheretheir managed wordpress hosting doesn't allow for reputable caching plugins to be installed and instead forces you to use their own caching plugin which doesn't work at all and makes your site crashIf you disable their caching plugin your website is slows down to a crawl and starts throwing server timeout errorsThey off absolutely no solutions to these problems and have absolutely zero business ethicsNo matter how much money you think you might be saving with Godaddy, I can guarantee you will be paying for it in the long run with downtime, customer service calls, and absolute frustrationSTAY AWAY AT ALL COSTS!
We have been using Godaddy for the last years now and we have had great serviceWe use the cpanel email service and now that we have over email accounts, every other month Godaddy server blocks our emails so we can't send email outWhen we call to get that issue resolved, the customer representative immediately offer us a solution which entail purchasing a different service which cost us over $per month to manage our emailsAfter we reject the sales pitch, they say we need to create a ticket and the ticket would be resolved within to hoursIt's been days since the ticket was opened and we still cant send emailsI have called times to resolve this issue but still going no whereEverytime they tell me the issue will be resolved after I hang up the phone and that is yet to happen
I was charged for a auto renewal Word presswhen I revived my bill from my credit card company I called Godaddy that I did not wont the serviceI was told that there policy is if charged for a service over days there will be no credit given or refundedI was also told that they emailed me times before meI never received an email because is was directed into junk email folder and I never received written noticebecause I am days over there policy no credit would be given
Reps are just hanging up in middle conversationsreps are constantly giving inconsistent information incorrect information very hard to deal with this company as they are simply in disarray and the opposite from being organized very hard to deal with them
They keep writing to email them at [email protected], but they simply never reply to those emails
Paid for the domain "buy-service" and was told that $max offer was good weeks later, it was suggested to raise the bid a few hundred dollars to better my chances Never received any emails or phone calls over the day period My phone and email log show the numerous attempts at reaching the unstaffed "buy-service" department Only once did I receive a call and that was after repeatedly telling the main office that nobody works in the buy service dept
Lastly, I just spoke with the owner of the domain I have been supposedly bidding on, and he even said that he didn't receive anything close to what I told him and that I just got scammed This is not good business practice by any means and my payment should be refunded
I paid for two website rebuilds and it has been a nightmareI have spend over hours and 10+ months hours dealing with tjis companyI have to keep pointing out all their errors and they completely disregard my detailed notes and emails wasting my timeI hadn’t to postpone one website rebuild which I paid for a nearly a year ago- and as such I have paid for a service I am not gettingDealing with the other site which was supposed to be the easier fix was a nightmareWe finally got it 90% perfect and came to find out that today BOTH sites are not up and runningI have paid nearly $for what? Their new way of dealing with rebuilds is horribleYou talk to multiple people and information is lost in translation if you willIt is like the game broken telephone where one person tells another and what is supposed to be done is notWhether my websites are riddled with mistakes and/or are not up and running is a very poor reflection on me and my business which is unacceptable and c
Immediately after I opened my webpage my page was hacked and people would see pornography when they went to my webpage (my webpage was selling a children's book)I Purchased whatever was recommended to me at the time of purchaseAfter I found out about the *** I called back and additional services were recommended for me to purchasedI didThe *** came back and additional services were recommended for me to purchasedAgain, I did that and ultimately my site had to deleted and started overI was left with an empty webpageI am a nurse, I know how to save lives, not build web pagesI called for help building the webpage and was told again THERE IS A FEE FOR THATAfter all of the fees, frustration and time, you would think they would just tell me how to build the webpageNot even build it for me (that would be nice), just tell me howThey sent me a link that was more complicated than tending to patients post heart transplantsI don't know how much money I spent all toge
Last month (March 2018) I canceled my domain and my economy linux hosting with cPanel Not only did I call and cancel but I changed the autorenewal on my account so that it would not automatically renew To my surprise, I got a charge for $on my credit card from go daddy for the economy linux hosting with cpanelI called and spoke with Josh and told him that I wanted everything canceledand that I had moved all my hosting including domain over to Wix because I found them too complicated and wasn't impressed with their customer serviceHe told me he would cancel everything and gave me a confirmation number and an email receipt of the confirmationdays later GoDaddy charges me $for my domainAre you kidding meWhat do they not understand about canceling ALL of my services? I WANT EVERYTHING CANCELED AND THEY NEED TO STOP CHARGING MEWHEN I SAY CANCEL EVERYTHING BECAUSE I NO LONGER WANT TO DO BUSINESS WITH GODADDY, I MEAN CANCEL EVERYTHING! I can't believe that I'v
The company refuses to refund a charge for a product I do not use $that they drafted from my checking account
I spent over $for a custom designed ecommerce website from goDaddy After months
worth of going back and forth to try and get them to create BASIC things for example: what text or pictures should be in the front pageBecause of the poor quality of service and design, I requested a refund They say I am not eligible for a refund
This is their return policy:
Professional Web Design Services
Web Services: 30% cancelation fee when in progress, non-refundable once complete
This project was NOT completedI did NOT sign off on it or give my verbal agreement
According to their contract, which I did NOT sign, this is the definition of "Complete" I even offered to resolve
this by paying the 30%They wouldn't accept it
Completion of ServicePublication of your Design is acknowledgement of your satisfaction with the Services provided to date and releases us from any obligation for further revisions or alterations at that time or until the next Update Minutes
I called the billing department today when I realized that I was being charged the wrong sales tax rate on my purchase The person I spoke to was (I believe) reading a script and said, " the tax is computed by an algorithm based upon the information in your profile" I tried to explain to him that there must be a bug in their algorithm He then said again (with some emphasis) IIT'S AN AUTOMATED ALGORITHM I explained that I was charged 8.4% tax while the tax for my town is 7.375% He then came back with some strange answer about adding in an e-commerce fee and that is where I figured I was getting nowhere From my records this problem goes back at least to I wonder how many other tax rates are wrong based upon their ALGORITHM?
Two years ago I was sold a Reseller PlanI was told it was the same cost as my current Deluxe Hosting Plan but allowed me to resell the Godaddy servicesI had them switch me to that planThis past April as I was doing my taxes I noticed I was being charged for both plansI called Godaddy to notify them of their error and they then informed me that I was supposed to cancel my Deluxe hosting planAt the time of sno one informed me this needed to be doneI accepted that it was my mistake for trusting them and not following up on my end and didn't argue those fees and being charged twice for the past two yearsI explained my situation to the support person and the technical support person then informed me that I should switch my website over to the reseller plan and cancel the Deluxe hosting, since I was billed on 3/and it was 4/10, he thought I would still be offered a refundI worked quickly to get it all switched over, notified support and they cancelled my Deluxe hosti
I am trying to contact the Office of the CEO It seems they have replied to all complaints made by customers on this site So, when you call *** the only people who pick up our SALES and Customer Service (Technical) Funny how the "Operator" feature which they prompt you to chose, just rings all day longI have been a customer of GoDaddy for years and I have an issue and I am being treated unfairly and dismissive I have asked for supervisor's email's, so I can contact them and I am being told they are not allowed to share this informationWhen I called the headquarters number to make a complaint to the Office of the CEO, since the operator does not pick up, I chose Sales You know they will pick up I asked to be transferred to the Office of the CEO and was asked by CS, "why and she would send an email for me" No, this is not customer service I want to speak to the Office of the CEO, end of storySo, I would not use Godaddy ever again and I would recommend finding another hosting company that cares about loyal customers I am being prompted to leave a star-rating for this business I want it to be negative stars I must give it a star to leave review The do not deserve any stars
I had Linux hosting through godaddy for my business website I renewed in January By March it no longer would load when the address was typed in I called godaddy and was told there were corrupt files in the data and they were deleting them The problem should be resolved it was not I then spent hours through online support and was told it was my issues and I needed a new templateI purchased a new template and it still did not workContacted godaddy again for hoursThey were adamant it was an issue with the templateCalled the template company and they told me exactly what to say to godaddy When I called for the fourth time they finally admitted their server was old and dyingIt wasn't anything to do with the old or new templateI was told they could not just switch me to a working serverI had to go in and back up files Then request that SSL be enabledI started the process days later the files were not able to be deleted and I had to call yet again
GoDaddy has held my credit card hostageAuto renewal has been set up, and they don't let me cancel it, with the message "Well, that's a bummerThis product cannot be canceled at this timePlease contact our customer service team for more information." However, their renewal email clearly said: "If you wish to cancel automatic renewal of your product(s), you can turn off this feature in your GoDaddy account."
I also cannot remove my credit card from their system, with the message "This payment method is associated to one of your products for auto paymentPlease add replacement."
I contacted customer service on March 19, 2017, and they said they can't delete my credit card without first going through a hours manual reviewThat does not make any senseIt must be my choice to keep my credit card there, not theirs
I was charged for a service I did not wantIt was automatically renewedThe reason I could not stop the renewal was because I forgot my password and they demanded a step process where I had to fill out a form and waitBy the time I got my new password I was past the date of unchecking the "renew" box
The Service was the personal website builder renewal Item # *** $$and the office starter email renewal item # *** $and the Search engine visibility renewal year item # *** $
I emailed and called them a few timesthey said I was past date of cancellation even though I told them that I was in process of resetting my password which took a few days at leastI cant remember how long the process was at this time but I can find out if it's pertinent
The total bill was for $
I told them that I built my website on *** and did not need their services, never wanted them and never ordered them
They were steadfast in their denial of my refundI
Go Daddy aggressively contacts me every month stating they are providing a customer service call, however they call me to pitch me on a new sale Most recently they called me to sell me on purchasing a second hosting plan and stated that the lower cost existing plan I had did not allow me have more than one website so I should purchase a deluxe hosting plan and have two plans, they also told me do not worry about my existing website "***" which is my primary business site being eliminated from the existing basic hosting, that they would help me to move the site over to the new more expensive deluxe hosting plan After I purchased the second more expensive plan in which I was sold, I never heard from Godaddy on its promise to help me move the site over, consequently my site was eliminated and I have called times and keep getting sales people who say they checking with there manager and they will take care of it, fix it, and call me back, that has gone on for
I Purchased a 3yr shared hosting from Godaddy, days ago I started having a problem accessing my shared folder, after a ton of research, I seek the support of a Microsoft networking engineer, he pointed out that the issue was a packet being dropped before it reached the server hosted on godaddy
I called Godaddy (Secureserver.net) customer while Microsoft was on hold and I spoke to JillP, I then told her what the issue was, she said that since we manage the server hardware, there is nothing she can doIf's this is a VPS(Virtual Server) how do we manage the hardware? to continueshe put me on hold and said she will go and ask the server department, she came back and said that they were no issuesI spoke to sonicWALL and Microsoft engineers both are saying that packets are being dropped before it reached the virtual server
Terrible service! Do not go with these people I ordered a domain and email address only to find the email address was not available After going back and forth with Microsoft and Godaddy many times, each saying it's the other person's problem, I requested a refund I was able to get most of it, and again, after waiting on their chat system (one time for over an hour) for them to do their thing they never refunded my money for the domain They said I was days outside of the refund window which was over New Year's holiday weekend They never provided me with a transcript of my chat sessions when I requested everything The supervisor I spoke with said he couldn't make an exception for me because he'd have to make an exception for a million other people If they have a million dissatisfied customers maybe that says something about their business So upset about they way they treat customersI still believe I requested it within their time frame and the customer service rep didn't put the request through until after it had expired
Join Go Daddy in Jan and some how I was added to their auto bill program so I was charged again the year for a service I no longer need I called customer service and was told no refunds after days well by the time the charge hit my credit card the 30days was past and they refuseed to refund the billing for $128,to my card I have not used the service after jan of and no longer need theservice so I am getting charged $for nothing so they are basicly ripping people off all I want is a refund of this money and they refuse to do it even talked to a superviser that also told me no
Absolutely the worst hosting company in the worldThe claim to have a 99% uptime guarantee and my website has downtime and issues on a weekly basisGodaddy does not take responsibility for this, and their customer service team constantly gives you the runaround to try to get you so frustrated you eventually just give upThe tell you they will call you back and then they never do, they promise they will give you a pro-rated refund only to go back on their word and try to force you to upgrade your hosting with a "credit"They put you on hold and then hang up as soon as you think you're getting somewheretheir managed wordpress hosting doesn't allow for reputable caching plugins to be installed and instead forces you to use their own caching plugin which doesn't work at all and makes your site crashIf you disable their caching plugin your website is slows down to a crawl and starts throwing server timeout errorsThey off absolutely no solutions to these problems and have absolutely zero business ethicsNo matter how much money you think you might be saving with Godaddy, I can guarantee you will be paying for it in the long run with downtime, customer service calls, and absolute frustrationSTAY AWAY AT ALL COSTS!
We have been using Godaddy for the last years now and we have had great serviceWe use the cpanel email service and now that we have over email accounts, every other month Godaddy server blocks our emails so we can't send email outWhen we call to get that issue resolved, the customer representative immediately offer us a solution which entail purchasing a different service which cost us over $per month to manage our emailsAfter we reject the sales pitch, they say we need to create a ticket and the ticket would be resolved within to hoursIt's been days since the ticket was opened and we still cant send emailsI have called times to resolve this issue but still going no whereEverytime they tell me the issue will be resolved after I hang up the phone and that is yet to happen