There was a charge to my bank card for an auto renewal of a service I was not aware I was subscribed toI Contacted a customer service agent through the Chat function of godaddy.comA person named Jun B*** answered the line, and was very polite, and as helpful as possible, but not able to handle my request for a speedy refund, I understoodJun referred me to her supervisor, and I was mis-transferred, I get back on, reach Jun again, who sincerely apologized, and brought me on with her managerMike D
I asked Mike specifically to confirm that the refund for the charge on my debit card was approved and being processedMike had already approved this request before I spoke with him and I received a confirmation email minutes into our conversation about the refund being approved
Mike spent over one hour arguing that I needed to call the billing department for resolution, I advised him that I am unable to make a phone call at this time, and I need immediate resolution for
I thought I had asked them to extend my web builder subscription for one month and then to cancel, they claim I was undecided
I thought I had removed permission to auto bill my credit card, they said I did not do it correctly
In any case a pending charge for $hit my credit card and I called today to make sure the service was cancelled and they refunded the money They said their policy was only to allow hours for cancellation They gave notice at 2am Saturday morning and I would have had to have contacted them within hours, or by 2am on Monday morning
I called and spoke to both a customer rep and his supervisor Mark Mark told me that while had the authority to make an exception he would not because I missed the hour window I pointed out that it was over a weekend and that didn't matter I let him know I told the rep that I only wanted it for a month and he said his notes said I was undecided That didn't matter either
I also found it interesting
My virb.com account owned by godaddy has no ability to change credit card information or delete my accountOnly a link to email customer serviceI'd be surprised if this was legal
I am not receiving responses from the help email at all despite several attempts to close my account
Instead I was just charged a monthly fee on my account incongruent with my billing schedule with no communication as to whyI would like a refund for this charge and the immediate closure of my account
2-our website went downEmployee Jason told us that website was unrecoverable that our card did not processWe never recieved an email or phone call that there was an issue with our card and renewal and he said "we have over 1million clients, that's not our job and we don't give a *** We called back three additional times and were told several things including the site had been returned to ICANN and had to go through atleast a month process before becoming public again; we could pay $for first option to buy our domain when it became public; we could pay $to purchase it today and restart it but then was told it wasn't possible because thier system wasn't working or whateverToday (ONE BUSINESS DAY LATER) 2-we recieved an email that the domain had been removed from our accountWhen we go to our site it says "premium domain for sale$plus $yearly" and is now registered to a Jason Dr*** We are not getting straight answers from anyone at GoDaddy and
Recently my credit card used for my godaddy Web hosting accounts was compromised Before I was able to get this resolved with my bank and a new card sent out and received, my billing period came due with godaddyWhen my card was declined due to the fraud, they deleted all of my websites that were on my hosting account When I got my new card in, and called them to get my service restored, I was told there wold be a 150$ fee to restore my websites, even though the reason they were cancelled was due to fraud I have hosting accounts, so I was charged I explained to them what happened and told them I should not be required to pay this fee The representative I spoke with would not allow me to speak with a supervisor but said they spoke with one on my behalf and they wouldn't do anything
If the fees were not bad enough, after paying it, and checking to see if everything was restored, I realized they didn't even restore me sites All they did was restor
I spent over $for a custom designed ecommerce website from goDaddy After months
worth of going back and forth to try and get them to create BASIC things for example: what text or pictures should be in the front pageBecause of the poor quality of service and design, I requested a refund They say I am not eligible for a refund
This is their return policy:
Professional Web Design Services
Web Services: 30% cancelation fee when in progress, non-refundable once complete
This project was NOT completedI did NOT sign off on it or give my verbal agreement
According to their contract, which I did NOT sign, this is the definition of "Complete" I even offered to resolve
this by paying the 30%They wouldn't accept it
Completion of ServicePublication of your Design is acknowledgement of your satisfaction with the Services provided to date and releases us from any obligation for further revisions or alterations at that time or until the next Update Minutes
As a customer of the Internet service provider GODADDY, I had an online hosting service with their company at godaddy.com, among other current paid services, which it's billing fee expired on October 05, according to the Bank Slip supplied online by this company and which I printed to be paid for the debt of the monthly hosting feeOn the due day I promptly paid the amount charged, making the payment online on 10/05/using my Internet banking accountAccording to Godaddy, they did not receive the payment on time and consequently on the same day as the due date they simply deleted my service and ALL it's content which consisted of more than domains and their respective full websites! On the same day I contacted their support who told me they could reinstate my service and content but only if I paid U$ 149,I would like a copy of my content in a compressed file to download, but they also will not provide this copy unless I pay for it, just like a 'hostage' situation where
They have charged my credit card $for something that is not mineI called to dispute and they will not reverse the chargeAll of the information on file is not mine, except for the credit card
Purchased Search Engine software in October 2017, after many months, software provided no resultsTwo letters were mailed to the company regarding the issue, company never respondedI called the company in February 2018, and representative could not assist me
I have had an email address for years through GoDaddy It is my personal email address, not for "business"
I opened a separate business website: and had email addresses linked to that websiteHere's the error: Someone at GoDaddy "linked" my personal email address to the business account (which I never authorized) Now, I closed the business website because I was displease with the service - and now GoDaddy will not let me into my PERSONAL email address any longerThey tell me it was "linked" to my business website and I was told I have to pay $to be able to login and see my personal emails
The "linking" of my personal email to a completely different business email account was an obvious error (hopefully not an "intentional" for-profit error)
For the personal email account, I pay for a domain name and registration yearly, and was never charge an additional annual feeI have renewed it many, many times, and never charged a "email account" feeIt was always included
Horrible Horrible Horrible serviceThey are rude, they want some person who has NO technical knowledge to be the "go between" just repeating conversations with no idea what they are talking about, then if you ask to talk to that person they will just literally transfer you back to the main numberAfter they have done this enough times to make you want to tear your hair out, they are absolutely MONSTROUS if you express ANY frustrationPlease do yourself and your physical and mental health a favor - find someone else to purchase your services through
I received an email today from GoDaddy.com indicated I had been charged $for the following:
Website Builder Business - Renewal - Year -$
-Starter Email - Renewal - Year
I do not own a website, and I did not opt in for either of these servicesLast year, I was looking into buying a domain name, and they have a service to contact the domain name owner to see if they're willing to purchase it for a certain priceHere is the explanation:
https://www.godaddy.com/domains/domain-broker
Without my knowledge, they charged me $last year for their "services" even though I didn't purchase a domain name and there is no indication here that there is a fee involved
Now, a year later, they charged me for a website builder AND starter email for a website I don't own
Today, they refunded me the $but refused to refund me for the initial fee from a year agoI purchase many things online, and I have never been charged for services not explained or render
Have contacted Godaddy times to resolve this issue and them and their people our impeded our business
I have updated contact info times and have to wait days to complete for it never to be done
In the meantime we are paying and billed twice for services and can not switch to company bc they are intentionally blocking! Going on for one month and multiple times we jumped through their hoops only back at step one again and again four times
Godaddy has sold me domains that do not functionWhen I call in for assistance I am being asked to buy multiple additional products that I do not need and I am not getting the assistance I need
Two years ago I was sold a Reseller PlanI was told it was the same cost as my current Deluxe Hosting Plan but allowed me to resell the Godaddy servicesI had them switch me to that planThis past April as I was doing my taxes I noticed I was being charged for both plansI called Godaddy to notify them of their error and they then informed me that I was supposed to cancel my Deluxe hosting planAt the time of sno one informed me this needed to be doneI accepted that it was my mistake for trusting them and not following up on my end and didn't argue those fees and being charged twice for the past two yearsI explained my situation to the support person and the technical support person then informed me that I should switch my website over to the reseller plan and cancel the Deluxe hosting, since I was billed on 3/and it was 4/10, he thought I would still be offered a refundI worked quickly to get it all switched over, notified support and they cancelled my Deluxe hosti
I made a purchase of website builder for a period of year under annual plan with the mutual understanding that I can cancel anytime before year and get credited for un-used term of the serviceThis was was reason why I purchased for year vyear or monthsNow Godaddy is claiming that there no such understanding or conversation like that and I am bound by 30-day refund policy onlyTo me that sound absurd, the purchase was for software services and a period of term how can it be that "you bought and it stuck with it"I would like a pro rata refund for the period I am not going to use the product or the service
Hello:
I would like to dispute these two charges:
I was not aware this was on "Auto-Renew" and I had no need for the services in nor
I did not use or utilize their services (GoDaddy.com) or webpage in nor I did not get any invoices nor charges/billings in I just learned of them yesterday, 1/07/for the first time
Please issue a refund in full
Invoice #***
01/08/
$USD
Invoice #*** 01/07/
$USD
Customer # ***
Business Name & Address:
Business Name: GoDaddy.com, LLC
Address: *** * *** *** *** *** *** *** *** ** *** *** *** Business Phone: *** ***
Issue a full refund for those two charges
Please write to me in the US Letter !!
Paid for the domain "buy-service" and was told that $max offer was good weeks later, it was suggested to raise the bid a few hundred dollars to better my chances Never received any emails or phone calls over the day period My phone and email log show the numerous attempts at reaching the unstaffed "buy-service" department Only once did I receive a call and that was after repeatedly telling the main office that nobody works in the buy service dept
Lastly, I just spoke with the owner of the domain I have been supposedly bidding on, and he even said that he didn't receive anything close to what I told him and that I just got scammed This is not good business practice by any means and my payment should be refunded
I am getting collection notices for $we do not oweThis domain was never usedThis domain was canceled along with the notification settings as we were Mass marketed by web designers GoDaddy sold our information toWe have written, we called and were treated rudelyThe checking account used to set up the initial account was also closed long agoPlease close this account once again and zero out the balanceThe claim number is ***
There was a charge to my bank card for an auto renewal of a service I was not aware I was subscribed toI Contacted a customer service agent through the Chat function of godaddy.comA person named Jun B*** answered the line, and was very polite, and as helpful as possible, but not able to handle my request for a speedy refund, I understoodJun referred me to her supervisor, and I was mis-transferred, I get back on, reach Jun again, who sincerely apologized, and brought me on with her managerMike D
I asked Mike specifically to confirm that the refund for the charge on my debit card was approved and being processedMike had already approved this request before I spoke with him and I received a confirmation email minutes into our conversation about the refund being approved
Mike spent over one hour arguing that I needed to call the billing department for resolution, I advised him that I am unable to make a phone call at this time, and I need immediate resolution for
I thought I had asked them to extend my web builder subscription for one month and then to cancel, they claim I was undecided
I thought I had removed permission to auto bill my credit card, they said I did not do it correctly
In any case a pending charge for $hit my credit card and I called today to make sure the service was cancelled and they refunded the money They said their policy was only to allow hours for cancellation They gave notice at 2am Saturday morning and I would have had to have contacted them within hours, or by 2am on Monday morning
I called and spoke to both a customer rep and his supervisor Mark Mark told me that while had the authority to make an exception he would not because I missed the hour window I pointed out that it was over a weekend and that didn't matter I let him know I told the rep that I only wanted it for a month and he said his notes said I was undecided That didn't matter either
I also found it interesting
The company refuses to refund a charge for a product I do not use $that they drafted from my checking account
My virb.com account owned by godaddy has no ability to change credit card information or delete my accountOnly a link to email customer serviceI'd be surprised if this was legal
I am not receiving responses from the help email at all despite several attempts to close my account
Instead I was just charged a monthly fee on my account incongruent with my billing schedule with no communication as to whyI would like a refund for this charge and the immediate closure of my account
2-our website went downEmployee Jason told us that website was unrecoverable that our card did not processWe never recieved an email or phone call that there was an issue with our card and renewal and he said "we have over 1million clients, that's not our job and we don't give a *** We called back three additional times and were told several things including the site had been returned to ICANN and had to go through atleast a month process before becoming public again; we could pay $for first option to buy our domain when it became public; we could pay $to purchase it today and restart it but then was told it wasn't possible because thier system wasn't working or whateverToday (ONE BUSINESS DAY LATER) 2-we recieved an email that the domain had been removed from our accountWhen we go to our site it says "premium domain for sale$plus $yearly" and is now registered to a Jason Dr*** We are not getting straight answers from anyone at GoDaddy and
Recently my credit card used for my godaddy Web hosting accounts was compromised Before I was able to get this resolved with my bank and a new card sent out and received, my billing period came due with godaddyWhen my card was declined due to the fraud, they deleted all of my websites that were on my hosting account When I got my new card in, and called them to get my service restored, I was told there wold be a 150$ fee to restore my websites, even though the reason they were cancelled was due to fraud I have hosting accounts, so I was charged I explained to them what happened and told them I should not be required to pay this fee The representative I spoke with would not allow me to speak with a supervisor but said they spoke with one on my behalf and they wouldn't do anything
If the fees were not bad enough, after paying it, and checking to see if everything was restored, I realized they didn't even restore me sites All they did was restor
I spent over $for a custom designed ecommerce website from goDaddy After months
worth of going back and forth to try and get them to create BASIC things for example: what text or pictures should be in the front pageBecause of the poor quality of service and design, I requested a refund They say I am not eligible for a refund
This is their return policy:
Professional Web Design Services
Web Services: 30% cancelation fee when in progress, non-refundable once complete
This project was NOT completedI did NOT sign off on it or give my verbal agreement
According to their contract, which I did NOT sign, this is the definition of "Complete" I even offered to resolve
this by paying the 30%They wouldn't accept it
Completion of ServicePublication of your Design is acknowledgement of your satisfaction with the Services provided to date and releases us from any obligation for further revisions or alterations at that time or until the next Update Minutes
As a customer of the Internet service provider GODADDY, I had an online hosting service with their company at godaddy.com, among other current paid services, which it's billing fee expired on October 05, according to the Bank Slip supplied online by this company and which I printed to be paid for the debt of the monthly hosting feeOn the due day I promptly paid the amount charged, making the payment online on 10/05/using my Internet banking accountAccording to Godaddy, they did not receive the payment on time and consequently on the same day as the due date they simply deleted my service and ALL it's content which consisted of more than domains and their respective full websites! On the same day I contacted their support who told me they could reinstate my service and content but only if I paid U$ 149,I would like a copy of my content in a compressed file to download, but they also will not provide this copy unless I pay for it, just like a 'hostage' situation where
They have charged my credit card $for something that is not mineI called to dispute and they will not reverse the chargeAll of the information on file is not mine, except for the credit card
Purchased Search Engine software in October 2017, after many months, software provided no resultsTwo letters were mailed to the company regarding the issue, company never respondedI called the company in February 2018, and representative could not assist me
I have had an email address for years through GoDaddy It is my personal email address, not for "business"
I opened a separate business website: and had email addresses linked to that websiteHere's the error: Someone at GoDaddy "linked" my personal email address to the business account (which I never authorized) Now, I closed the business website because I was displease with the service - and now GoDaddy will not let me into my PERSONAL email address any longerThey tell me it was "linked" to my business website and I was told I have to pay $to be able to login and see my personal emails
The "linking" of my personal email to a completely different business email account was an obvious error (hopefully not an "intentional" for-profit error)
For the personal email account, I pay for a domain name and registration yearly, and was never charge an additional annual feeI have renewed it many, many times, and never charged a "email account" feeIt was always included
Horrible Horrible Horrible serviceThey are rude, they want some person who has NO technical knowledge to be the "go between" just repeating conversations with no idea what they are talking about, then if you ask to talk to that person they will just literally transfer you back to the main numberAfter they have done this enough times to make you want to tear your hair out, they are absolutely MONSTROUS if you express ANY frustrationPlease do yourself and your physical and mental health a favor - find someone else to purchase your services through
I received an email today from GoDaddy.com indicated I had been charged $for the following:
Website Builder Business - Renewal - Year -$
-Starter Email - Renewal - Year
I do not own a website, and I did not opt in for either of these servicesLast year, I was looking into buying a domain name, and they have a service to contact the domain name owner to see if they're willing to purchase it for a certain priceHere is the explanation:
https://www.godaddy.com/domains/domain-broker
Without my knowledge, they charged me $last year for their "services" even though I didn't purchase a domain name and there is no indication here that there is a fee involved
Now, a year later, they charged me for a website builder AND starter email for a website I don't own
Today, they refunded me the $but refused to refund me for the initial fee from a year agoI purchase many things online, and I have never been charged for services not explained or render
Have contacted Godaddy times to resolve this issue and them and their people our impeded our business
I have updated contact info times and have to wait days to complete for it never to be done
In the meantime we are paying and billed twice for services and can not switch to company bc they are intentionally blocking! Going on for one month and multiple times we jumped through their hoops only back at step one again and again four times
Godaddy has sold me domains that do not functionWhen I call in for assistance I am being asked to buy multiple additional products that I do not need and I am not getting the assistance I need
Two years ago I was sold a Reseller PlanI was told it was the same cost as my current Deluxe Hosting Plan but allowed me to resell the Godaddy servicesI had them switch me to that planThis past April as I was doing my taxes I noticed I was being charged for both plansI called Godaddy to notify them of their error and they then informed me that I was supposed to cancel my Deluxe hosting planAt the time of sno one informed me this needed to be doneI accepted that it was my mistake for trusting them and not following up on my end and didn't argue those fees and being charged twice for the past two yearsI explained my situation to the support person and the technical support person then informed me that I should switch my website over to the reseller plan and cancel the Deluxe hosting, since I was billed on 3/and it was 4/10, he thought I would still be offered a refundI worked quickly to get it all switched over, notified support and they cancelled my Deluxe hosti
I made a purchase of website builder for a period of year under annual plan with the mutual understanding that I can cancel anytime before year and get credited for un-used term of the serviceThis was was reason why I purchased for year vyear or monthsNow Godaddy is claiming that there no such understanding or conversation like that and I am bound by 30-day refund policy onlyTo me that sound absurd, the purchase was for software services and a period of term how can it be that "you bought and it stuck with it"I would like a pro rata refund for the period I am not going to use the product or the service
Hello:
I would like to dispute these two charges:
I was not aware this was on "Auto-Renew" and I had no need for the services in nor
I did not use or utilize their services (GoDaddy.com) or webpage in nor I did not get any invoices nor charges/billings in I just learned of them yesterday, 1/07/for the first time
Please issue a refund in full
Invoice #***
01/08/
$USD
Invoice #*** 01/07/
$USD
Customer # ***
Business Name & Address:
Business Name: GoDaddy.com, LLC
Address: *** * *** *** *** *** *** *** *** ** *** *** *** Business Phone: *** ***
Issue a full refund for those two charges
Please write to me in the US Letter !!
Paid for the domain "buy-service" and was told that $max offer was good weeks later, it was suggested to raise the bid a few hundred dollars to better my chances Never received any emails or phone calls over the day period My phone and email log show the numerous attempts at reaching the unstaffed "buy-service" department Only once did I receive a call and that was after repeatedly telling the main office that nobody works in the buy service dept
Lastly, I just spoke with the owner of the domain I have been supposedly bidding on, and he even said that he didn't receive anything close to what I told him and that I just got scammed This is not good business practice by any means and my payment should be refunded
I am getting collection notices for $we do not oweThis domain was never usedThis domain was canceled along with the notification settings as we were Mass marketed by web designers GoDaddy sold our information toWe have written, we called and were treated rudelyThe checking account used to set up the initial account was also closed long agoPlease close this account once again and zero out the balanceThe claim number is ***