I purchased a website makeover over a year ago, paid for it in full, and kept paying for the current website hosting until I had time to update some of my content They never told me I had only a certain amount of time to get the work done With working a very full time job, a part-time consulting practice, grad school, volunteer work and two kids, it became obvious to me that I did not have the time to update the content myself as I had originally thought so I called godaddy and they said they have a new, even easier-to-update *** product that I would be switched to and to call back when I was had time to answer a series of questions regarding the design I wanted When I called back, after being transferred FOUR times, I talked with a rude service person who lectured me on waiting so long and told me that their latest product was better now so it was more expensive and that I couldn’t possibly expect to get what I bought so long ago He told me that if I bought something at
Hello:
I would like to dispute these two charges:
I was not aware this was on "Auto-Renew" and I had no need for the services in nor
I did not use or utilize their services (GoDaddy.com) or webpage in nor I did not get any invoices nor charges/billings in I just learned of them yesterday, 1/07/for the first time
Please issue a refund in full
Invoice #***
01/08/
$USD
Invoice #*** 01/07/
$USD
Customer # ***
Business Name & Address:
Business Name: GoDaddy.com, LLC
Address: *** * *** *** *** *** *** *** *** ** *** *** *** Business Phone: *** ***
Issue a full refund for those two charges
Please write to me in the US Letter !!
GoDaddy consistently hide behind "refund policies" in order to increase their profitsMinimal effort (email) to contact individuals about renewals allows GoDaddy to take money from hardworking people on a regular basisIf domain are not used or there no usageAT ALL, this company should do a better job of notifying peopleSure, $is not a lot for a million dollar business but I hope my efforts to expose the "little" things will have an impact an encourage customers to use a more honest company
I thought I had asked them to extend my web builder subscription for one month and then to cancel, they claim I was undecided
I thought I had removed permission to auto bill my credit card, they said I did not do it correctly
In any case a pending charge for $hit my credit card and I called today to make sure the service was cancelled and they refunded the money They said their policy was only to allow hours for cancellation They gave notice at 2am Saturday morning and I would have had to have contacted them within hours, or by 2am on Monday morning
I called and spoke to both a customer rep and his supervisor Mark Mark told me that while had the authority to make an exception he would not because I missed the hour window I pointed out that it was over a weekend and that didn't matter I let him know I told the rep that I only wanted it for a month and he said his notes said I was undecided That didn't matter either
I also found it interesting
I hired GoDaddy to build a Wordpress website for me to advertise our vacation rental propertiesmonths & upwards of $later I've ended up with a terrible website that does not allow a visitor to ever reach a page that describes any of our properties much less allow them to book it, formatting issues such as text being hidden by the site's header, etc
I have had multiple calls with their "Professional Web Services" staff members and developersEach time I've provided a detailed list of the issues with the websiteI even had to pay an additional $for "WP Premium Support" because the original payment I made did not include support after the website was published (despite the fact that the website has NEVER operated correctly)I've received emails saying that they've fixed the issues that I've reported but the site is still a disasterTo prove my case today I've recorded a video review of how my website displays just in case there is a need for it later
Today I was promised that my account manager would call me within minutes, however that was hours ago and still I've not received a call
I am terribly disappointed in this whole process and am just done with GoDaddyNow I need to start from scratch and find a web developer who actually knows how to build a good website
I’m writing to inform you of my horrible customer service experience while attempting to upgrade my hosting serviceI called in on July to inquire about website performance and was advised to upgrade my hosting from Ultimate to Enhanced Business*** *** was my service advisor who processed the upgrade for years at around $He then mentioned that he has an hour left to work and he can transfer all of my websites, three in allI was thrilled with that and upgrading the two smaller sites went quicklyThe largest site took longer and subsequently he was an hour over his timeAt this time, I was on the phone with him for hoursBecause of his error with migrating and setting up my sites, one reason why it took so long, I asked him a question about removing duplicate domains that were slightly different in the file managerHe raised his voice out of frustration and we both got in a loud shouting situation that should have never happenedAll because of his inability t
I purchased my website and e-mail essentials through godaddy, and it has been one of the most regretful decisions of my business experiences/purchases so farIn the past month I have spoken via chat at least or times with someone and each time they seem to not understand or comprehend basic questions or statementsIn my most recent experience, I chatted with someone last week to add e-mail encryption to my email accountHe told me that I would receive an email confirmation to set it up in the coming dayA few hours came and went- no emailI opened another chat and the person assured me the email was comingFast forward to a week later (today)- no email, no encryption, but of course they were happy to have already charged meI wrote in and was told that the repupgraded my email account to business premium, but did not add encryptionI told them this was an UNAUTHORIZED SALE since I was not made aware that was what I was being charged for or added to my accountIt was stated several times by me that all I needed to do to my account was add encrypted email capabilitiesThe rep somehow took this to add a feature and charge me for $for something I did not need and was not discussed
The reptoday said there was nothing he could do so we chatted with a managerAfter hours of going back and forth, we finally were told they could work on fixing this and get me back to email essentials but would have to basically delete all my emails and re-set up my accountWe backed up the emails but now, while we wait for them and Microsoft to sort out account stuff, my new business email, which has several emails out and waiting for emails back, is just sitting there and cannot receive nor send emails to customers- the MAIN way that I make money and am able to run a competent and efficient business
Representatives kept telling us that they were sorry but did not seem to understand or comprehend how much it affects me as a business owner and, well, to spend hours of time talking to a team that really seemed to have an excuse for everything and was not customer-service oriented, it really ruined my way
As soon as my subscription ends, I will be transferring to a different companyI had heard reviews on godaddy before and how terrible it was to work with, but until I had an issues that was THEIR fault that cost me time, stress, and essentially money, I had no ideaI do not recommend them whatsoever
Recently my credit card used for my godaddy Web hosting accounts was compromised Before I was able to get this resolved with my bank and a new card sent out and received, my billing period came due with godaddyWhen my card was declined due to the fraud, they deleted all of my websites that were on my hosting account When I got my new card in, and called them to get my service restored, I was told there wold be a 150$ fee to restore my websites, even though the reason they were cancelled was due to fraud I have hosting accounts, so I was charged I explained to them what happened and told them I should not be required to pay this fee The representative I spoke with would not allow me to speak with a supervisor but said they spoke with one on my behalf and they wouldn't do anything
If the fees were not bad enough, after paying it, and checking to see if everything was restored, I realized they didn't even restore me sites All they did was restor
On 8/13/placed order for a domain to be used as a forwarding to a web site it never set up correctly it says have days to request refund have tried since 8/16/to reach by phone as you have to phone in request for refundHave tried to reach repeatedly early evening mornings even 3am have used call back option am placed on hold every time for over an hour even using the call back option am placed on holdThis is not a company that uses fair business practices or provides any customer service that is reachable to help with customer related problems I would like a refund to my discover card for $and the domain and auto-renewal canceled I have tried to do this but cannot The domain is financialsuccessday.com Thank you for any help you can provide
Godaddy domain auctions I was currently bidding for an domain azureshell.com on the godaddy auction site Godaddy charged me to even to be able to bid in an auction on a domain, and then Godaddy bid in their own auction to raise the price of the current bid Godaddy was the only other bidder Godaddy markets their domain sells as auctions when they aren't really auctions Godaddy bids in fake auctions they host in order to drive up the price
This web-building package/Hosting/Scam is unbelievableSigned up for a website, created it, worked very hard on it, to have godaddy shut it down because the WEB BUILDER did not renewVery confusing signup process, did not know the web builder was required to keep my website live, even ran it for a month without itHad a 1(800) # with go daddy that I let expire because my customers were getting confused thinking they were calling APPLE and not a privately owned repair servicePosted an ad on Facebook today and got an error for my website so clicked on it to find out GO Daddy shut it off!! Less than Seven Consecutive days (not business days WEEK late) This package wasn't even required as far as I knew when I signed up for this horrible service for the 3rd timeI thought I could give Go Daddy another chanceWell that was the last oneWhen you call and the first thing out of the representatives mouth is a fee of some sort for Reconnecting or republishingI immediately knew this
Their web site *** lists my name and my address to the publicI have sent email to their support and called them to request to opt out my information off from their listingsHowever, they refusedtheir phone line never has people to answerI need to protect my privacy an safetyI am meeting serious problems that someone is stalking me
I requested a change to my billing plan so I should have had the Ultimate WP Hosting to cover sites, plus a basic to cover That is a total of sites and plans, yet it appears that I am actively being charged for plans and I am not sure why
Furthermore, on 6/24/2016, GoDaddy charged $that was completely unauthorized and I immediately made contact to rectifyYour company refused to void the transaction, instead offering to just go ahead and keep it to extort a long term renewal out of meFinally, they offered a refund - not a void, but a refund which took quite a few days to process
To catch up, now my business is out $for a fraudulent transaction and it causes of my checking accounts to go haywireMy bank made over $over your unauthorized chargeI then got hit with returned payment fees and late fees from all of my credit card companies totaling another $So although I was finally refunded for a transaction that never should have happened, it stil
On 6/23/18, I called into GoDaddy customer service as I began to notice I was being billed monthly in amounts from $8.99-$for Web Hosting I clearly know that I've purchased the domain name, and purchased renewals for it, but I absolutely did not purchase web hosting, because I've always had free hosting through my POS providerWhen I spoke to the customer service rep, he accused me of having purchased this web hosting plan in 2015, which is just not true I know that GoDaddy is notorious for auto-checking boxes for add-ons at the end of purchases, so I've been pretty meticulous in recent years/orders about ensuring that there are no hidden charges sneaking in my orders, but I absolutely did not order this service I have several domains with GoDaddy, and some email service ($4.99), but never needed web hosting The representative blamed me, and told me he would not be able to issue a refund for the serviceI was highly shocked He even knew that I had not used the service
Can someone please advise what is going on with our email service?
In recent months, there have been numerous periods when I have not received emails, or those who I send emails to will not receive it
Yesterday was an especially problematic day Earlier yesterday, people were not receiving my emails, and throughout intermittent periods yesterday, including this evening, I have not been receiving emailsI’ve had multiple people send me test emails from different email systems, and none of them have arrivedMy customers call because I provide a time-sensitive regulatory service to them, and when I don’t get their message, they call upset My business is dependent on my emails, so it is very problematic when I don’t get them
I complain multiple times about this, but it still happensPlease advise what the problem isI spoke in chat with Michael yesterday, 2/at 4:28pm and he said he could not help me because he was a chat sales support
Can you please investigate? How secure is my email server account?
Can anyone just hack and manipulate and change the settings?
I sent you an e-mail at [email protected] yesterday but did not get any response or confirmation that it was received
Please advise
Thank you for your immediate attention!
I purchased a product called Sitelock which helps to prevent malware from getting onto my website, which is *** -- Sitelock functioned properly the first year but then when it was renewed in October, 2016, Godaddy failed to configure it correctly and malware did infect my website and caused loss of sales at a critical time in my business Users trying to go to my website were redirected by malware to SPAM websites I called GoDaddy about the issue and the agent was of no help, telling me that a PORT number was missing When, in fact, there was other incorrect configuration within the Sitelock control panel I did not do this bad configuration I never configured Sitelock and was relying on GoDaddy to ensure that the SiteLock was working properly In desperation I hired a third party called https://*** to remove the malware and put security in place to block future malware attacks Eventually Godaddy repaired Sitelock, but considerable damage was done until S
I am getting collection notices for $we do not oweThis domain was never usedThis domain was canceled along with the notification settings as we were Mass marketed by web designers GoDaddy sold our information toWe have written, we called and were treated rudelyThe checking account used to set up the initial account was also closed long agoPlease close this account once again and zero out the balanceThe claim number is ***
I contacted GoDaddy on behalf of my client because they were not satisfied with GoDaddy's email serviceI was encouraged to purchase a product called Office Since the purchase, my client has requested to discontinue this serviceWhen I called GoDaddy, they informed me that I agreed to a contract and that the terms of the contract were CLEARLY explained to meNot only do I dispute the fact that I agreed to any such terms, I dispute the fact that they were ever CLEARLY explainedI have been in contact with the so-called "office of the ceo," and they have not been able to provide any proof that I agreed to anythingThey just insist that it "has been documented." Based on the experiences I have had with the greatly inadequate GoDaddy customer service staff, I would not hesitate to suspect malfeasance
They have charged my credit card $for something that is not mineI called to dispute and they will not reverse the chargeAll of the information on file is not mine, except for the credit card
I purchased a website makeover over a year ago, paid for it in full, and kept paying for the current website hosting until I had time to update some of my content They never told me I had only a certain amount of time to get the work done With working a very full time job, a part-time consulting practice, grad school, volunteer work and two kids, it became obvious to me that I did not have the time to update the content myself as I had originally thought so I called godaddy and they said they have a new, even easier-to-update *** product that I would be switched to and to call back when I was had time to answer a series of questions regarding the design I wanted When I called back, after being transferred FOUR times, I talked with a rude service person who lectured me on waiting so long and told me that their latest product was better now so it was more expensive and that I couldn’t possibly expect to get what I bought so long ago He told me that if I bought something at
Hello:
I would like to dispute these two charges:
I was not aware this was on "Auto-Renew" and I had no need for the services in nor
I did not use or utilize their services (GoDaddy.com) or webpage in nor I did not get any invoices nor charges/billings in I just learned of them yesterday, 1/07/for the first time
Please issue a refund in full
Invoice #***
01/08/
$USD
Invoice #*** 01/07/
$USD
Customer # ***
Business Name & Address:
Business Name: GoDaddy.com, LLC
Address: *** * *** *** *** *** *** *** *** ** *** *** *** Business Phone: *** ***
Issue a full refund for those two charges
Please write to me in the US Letter !!
GoDaddy consistently hide behind "refund policies" in order to increase their profitsMinimal effort (email) to contact individuals about renewals allows GoDaddy to take money from hardworking people on a regular basisIf domain are not used or there no usageAT ALL, this company should do a better job of notifying peopleSure, $is not a lot for a million dollar business but I hope my efforts to expose the "little" things will have an impact an encourage customers to use a more honest company
I thought I had asked them to extend my web builder subscription for one month and then to cancel, they claim I was undecided
I thought I had removed permission to auto bill my credit card, they said I did not do it correctly
In any case a pending charge for $hit my credit card and I called today to make sure the service was cancelled and they refunded the money They said their policy was only to allow hours for cancellation They gave notice at 2am Saturday morning and I would have had to have contacted them within hours, or by 2am on Monday morning
I called and spoke to both a customer rep and his supervisor Mark Mark told me that while had the authority to make an exception he would not because I missed the hour window I pointed out that it was over a weekend and that didn't matter I let him know I told the rep that I only wanted it for a month and he said his notes said I was undecided That didn't matter either
I also found it interesting
I hired GoDaddy to build a Wordpress website for me to advertise our vacation rental propertiesmonths & upwards of $later I've ended up with a terrible website that does not allow a visitor to ever reach a page that describes any of our properties much less allow them to book it, formatting issues such as text being hidden by the site's header, etc
I have had multiple calls with their "Professional Web Services" staff members and developersEach time I've provided a detailed list of the issues with the websiteI even had to pay an additional $for "WP Premium Support" because the original payment I made did not include support after the website was published (despite the fact that the website has NEVER operated correctly)I've received emails saying that they've fixed the issues that I've reported but the site is still a disasterTo prove my case today I've recorded a video review of how my website displays just in case there is a need for it later
Today I was promised that my account manager would call me within minutes, however that was hours ago and still I've not received a call
I am terribly disappointed in this whole process and am just done with GoDaddyNow I need to start from scratch and find a web developer who actually knows how to build a good website
I’m writing to inform you of my horrible customer service experience while attempting to upgrade my hosting serviceI called in on July to inquire about website performance and was advised to upgrade my hosting from Ultimate to Enhanced Business*** *** was my service advisor who processed the upgrade for years at around $He then mentioned that he has an hour left to work and he can transfer all of my websites, three in allI was thrilled with that and upgrading the two smaller sites went quicklyThe largest site took longer and subsequently he was an hour over his timeAt this time, I was on the phone with him for hoursBecause of his error with migrating and setting up my sites, one reason why it took so long, I asked him a question about removing duplicate domains that were slightly different in the file managerHe raised his voice out of frustration and we both got in a loud shouting situation that should have never happenedAll because of his inability t
I purchased my website and e-mail essentials through godaddy, and it has been one of the most regretful decisions of my business experiences/purchases so farIn the past month I have spoken via chat at least or times with someone and each time they seem to not understand or comprehend basic questions or statementsIn my most recent experience, I chatted with someone last week to add e-mail encryption to my email accountHe told me that I would receive an email confirmation to set it up in the coming dayA few hours came and went- no emailI opened another chat and the person assured me the email was comingFast forward to a week later (today)- no email, no encryption, but of course they were happy to have already charged meI wrote in and was told that the repupgraded my email account to business premium, but did not add encryptionI told them this was an UNAUTHORIZED SALE since I was not made aware that was what I was being charged for or added to my accountIt was stated several times by me that all I needed to do to my account was add encrypted email capabilitiesThe rep somehow took this to add a feature and charge me for $for something I did not need and was not discussed
The reptoday said there was nothing he could do so we chatted with a managerAfter hours of going back and forth, we finally were told they could work on fixing this and get me back to email essentials but would have to basically delete all my emails and re-set up my accountWe backed up the emails but now, while we wait for them and Microsoft to sort out account stuff, my new business email, which has several emails out and waiting for emails back, is just sitting there and cannot receive nor send emails to customers- the MAIN way that I make money and am able to run a competent and efficient business
Representatives kept telling us that they were sorry but did not seem to understand or comprehend how much it affects me as a business owner and, well, to spend hours of time talking to a team that really seemed to have an excuse for everything and was not customer-service oriented, it really ruined my way
As soon as my subscription ends, I will be transferring to a different companyI had heard reviews on godaddy before and how terrible it was to work with, but until I had an issues that was THEIR fault that cost me time, stress, and essentially money, I had no ideaI do not recommend them whatsoever
Recently my credit card used for my godaddy Web hosting accounts was compromised Before I was able to get this resolved with my bank and a new card sent out and received, my billing period came due with godaddyWhen my card was declined due to the fraud, they deleted all of my websites that were on my hosting account When I got my new card in, and called them to get my service restored, I was told there wold be a 150$ fee to restore my websites, even though the reason they were cancelled was due to fraud I have hosting accounts, so I was charged I explained to them what happened and told them I should not be required to pay this fee The representative I spoke with would not allow me to speak with a supervisor but said they spoke with one on my behalf and they wouldn't do anything
If the fees were not bad enough, after paying it, and checking to see if everything was restored, I realized they didn't even restore me sites All they did was restor
On 8/13/placed order for a domain to be used as a forwarding to a web site it never set up correctly it says have days to request refund have tried since 8/16/to reach by phone as you have to phone in request for refundHave tried to reach repeatedly early evening mornings even 3am have used call back option am placed on hold every time for over an hour even using the call back option am placed on holdThis is not a company that uses fair business practices or provides any customer service that is reachable to help with customer related problems I would like a refund to my discover card for $and the domain and auto-renewal canceled I have tried to do this but cannot The domain is financialsuccessday.com Thank you for any help you can provide
Godaddy domain auctions I was currently bidding for an domain azureshell.com on the godaddy auction site Godaddy charged me to even to be able to bid in an auction on a domain, and then Godaddy bid in their own auction to raise the price of the current bid Godaddy was the only other bidder Godaddy markets their domain sells as auctions when they aren't really auctions Godaddy bids in fake auctions they host in order to drive up the price
This web-building package/Hosting/Scam is unbelievableSigned up for a website, created it, worked very hard on it, to have godaddy shut it down because the WEB BUILDER did not renewVery confusing signup process, did not know the web builder was required to keep my website live, even ran it for a month without itHad a 1(800) # with go daddy that I let expire because my customers were getting confused thinking they were calling APPLE and not a privately owned repair servicePosted an ad on Facebook today and got an error for my website so clicked on it to find out GO Daddy shut it off!! Less than Seven Consecutive days (not business days WEEK late) This package wasn't even required as far as I knew when I signed up for this horrible service for the 3rd timeI thought I could give Go Daddy another chanceWell that was the last oneWhen you call and the first thing out of the representatives mouth is a fee of some sort for Reconnecting or republishingI immediately knew this
Their web site *** lists my name and my address to the publicI have sent email to their support and called them to request to opt out my information off from their listingsHowever, they refusedtheir phone line never has people to answerI need to protect my privacy an safetyI am meeting serious problems that someone is stalking me
I requested a change to my billing plan so I should have had the Ultimate WP Hosting to cover sites, plus a basic to cover That is a total of sites and plans, yet it appears that I am actively being charged for plans and I am not sure why
Furthermore, on 6/24/2016, GoDaddy charged $that was completely unauthorized and I immediately made contact to rectifyYour company refused to void the transaction, instead offering to just go ahead and keep it to extort a long term renewal out of meFinally, they offered a refund - not a void, but a refund which took quite a few days to process
To catch up, now my business is out $for a fraudulent transaction and it causes of my checking accounts to go haywireMy bank made over $over your unauthorized chargeI then got hit with returned payment fees and late fees from all of my credit card companies totaling another $So although I was finally refunded for a transaction that never should have happened, it stil
On 6/23/18, I called into GoDaddy customer service as I began to notice I was being billed monthly in amounts from $8.99-$for Web Hosting I clearly know that I've purchased the domain name, and purchased renewals for it, but I absolutely did not purchase web hosting, because I've always had free hosting through my POS providerWhen I spoke to the customer service rep, he accused me of having purchased this web hosting plan in 2015, which is just not true I know that GoDaddy is notorious for auto-checking boxes for add-ons at the end of purchases, so I've been pretty meticulous in recent years/orders about ensuring that there are no hidden charges sneaking in my orders, but I absolutely did not order this service I have several domains with GoDaddy, and some email service ($4.99), but never needed web hosting The representative blamed me, and told me he would not be able to issue a refund for the serviceI was highly shocked He even knew that I had not used the service
I thought I was buying a domain name for $I was mislead into purchasing a domain name for $3,
Can someone please advise what is going on with our email service?
In recent months, there have been numerous periods when I have not received emails, or those who I send emails to will not receive it
Yesterday was an especially problematic day Earlier yesterday, people were not receiving my emails, and throughout intermittent periods yesterday, including this evening, I have not been receiving emailsI’ve had multiple people send me test emails from different email systems, and none of them have arrivedMy customers call because I provide a time-sensitive regulatory service to them, and when I don’t get their message, they call upset My business is dependent on my emails, so it is very problematic when I don’t get them
I complain multiple times about this, but it still happensPlease advise what the problem isI spoke in chat with Michael yesterday, 2/at 4:28pm and he said he could not help me because he was a chat sales support
Can you please investigate? How secure is my email server account?
Can anyone just hack and manipulate and change the settings?
I sent you an e-mail at [email protected] yesterday but did not get any response or confirmation that it was received
Please advise
Thank you for your immediate attention!
I purchased a product called Sitelock which helps to prevent malware from getting onto my website, which is *** -- Sitelock functioned properly the first year but then when it was renewed in October, 2016, Godaddy failed to configure it correctly and malware did infect my website and caused loss of sales at a critical time in my business Users trying to go to my website were redirected by malware to SPAM websites I called GoDaddy about the issue and the agent was of no help, telling me that a PORT number was missing When, in fact, there was other incorrect configuration within the Sitelock control panel I did not do this bad configuration I never configured Sitelock and was relying on GoDaddy to ensure that the SiteLock was working properly In desperation I hired a third party called https://*** to remove the malware and put security in place to block future malware attacks Eventually Godaddy repaired Sitelock, but considerable damage was done until S
I am getting collection notices for $we do not oweThis domain was never usedThis domain was canceled along with the notification settings as we were Mass marketed by web designers GoDaddy sold our information toWe have written, we called and were treated rudelyThe checking account used to set up the initial account was also closed long agoPlease close this account once again and zero out the balanceThe claim number is ***
I contacted GoDaddy on behalf of my client because they were not satisfied with GoDaddy's email serviceI was encouraged to purchase a product called Office Since the purchase, my client has requested to discontinue this serviceWhen I called GoDaddy, they informed me that I agreed to a contract and that the terms of the contract were CLEARLY explained to meNot only do I dispute the fact that I agreed to any such terms, I dispute the fact that they were ever CLEARLY explainedI have been in contact with the so-called "office of the ceo," and they have not been able to provide any proof that I agreed to anythingThey just insist that it "has been documented." Based on the experiences I have had with the greatly inadequate GoDaddy customer service staff, I would not hesitate to suspect malfeasance
They have charged my credit card $for something that is not mineI called to dispute and they will not reverse the chargeAll of the information on file is not mine, except for the credit card