I was billed on my credit card for a "Get Found" product offered by GoDaddy I only tried out the "Free version" of this product on their site, and then was auto-billed for this without being notified prior to the billing, or being informed while using the free version that I would be billed
I called the GoDaddy customer support and was on the phone for approximately minutes I spoke to the customer service rep whose name is "Joheb" He kept indicating he was trying to get me a "refund" for this but I explained I never indicated I wanted to purchase it He spoke to his supervisor "Talia" who denied my request to have the amount given back to my credit card
In my opinion, this is a really bad business practice They promoted using their free "Get found" package, and then didn't know inform me (on the screen), or via email about the auto-billing The customer service rep "Joheb" confirmed that GoDaddy did not email me or notify me about the auto-billing
I have many
I paid for an upgraded service under my website builder plan, for a website under my name, and under my husbands account as well...for our websitesI was with the builder personal, and upgraded to the business Plus
Articles online on the GoDaddy site state the website builder individual plans in specific detail, in columns, for comparison
I chose to upgrade to the Business Plus Pl;an, because it states it includes the SSL certificate
Every other feature listed, is also now included for my use So I assumed I had the SSL certificate too Well, now the customer service toeam is trying to go back on this deal, and say this is for new plans It does not state this is for new plans only and I have printed the article The article gives a comparison of each plan, and nowhere on the page does it state that this doesn't include certain purchases, time frames, or accounts
The Business plus column includes audio, a blog, custom forms, email, facebbok and tiwtter, favic
Go daddy charged me annually services that I did not knowingly sign up for or approve to be chargedI was completely unaware of these services or chargesOn July I was charged $for add on servicesI did not notice these charges until September 24th, once I noticed the charges I called go daddy to request a refund and was told I was out of the window for a refundAfter speaking with a manager I was told that even a partial refund for the months that are not being used (since I was billed for a full year in advanced) was also not refundableBeing a fellow business owner I cannot for the life of me understand why a company finds it okay to not keep a customer money even after requesting cancellation and removal of services months in advance I am seeking help from Revdex.com to help with my request for refund for services that was not requested or rendered
Godaddy involved itself in the ongoing abuse of my websites , *** , *** and *** My involvement with the Internet is being suppressed by some webhosts sabotaging my websites or trying to censure and keep them from the webGodaddy is the registrar for my websites about of them and has the responsibility of maintaining them whenever I should decide to park them
I had a problem with Ahosting against whom I have filed a complaint , leaving my websites online with error messages to deliberately embarrass my company as I have a small business also associated with them I first contacted GoDaddy on Friday April , so that I could change the DNS on the websites and park them immediately so as remove the "downtime" on my websites That would give me time to do whatever was necessary to restructure my websites to avoid further embarrassment and inconvenience In stead of resolving the change in DNS in a reasonable
Absolutely the worst hosting company in the worldThe claim to have a 99% uptime guarantee and my website has downtime and issues on a weekly basisGodaddy does not take responsibility for this, and their customer service team constantly gives you the runaround to try to get you so frustrated you eventually just give upThe tell you they will call you back and then they never do, they promise they will give you a pro-rated refund only to go back on their word and try to force you to upgrade your hosting with a "credit"They put you on hold and then hang up as soon as you think you're getting somewheretheir managed wordpress hosting doesn't allow for reputable caching plugins to be installed and instead forces you to use their own caching plugin which doesn't work at all and makes your site crashIf you disable their caching plugin your website is slows down to a crawl and starts throwing server timeout errorsThey off absolutely no solutions to these problems and have absolutely zero business ethicsNo matter how much money you think you might be saving with Godaddy, I can guarantee you will be paying for it in the long run with downtime, customer service calls, and absolute frustrationSTAY AWAY AT ALL COSTS!
Godaddy.com automatically renewed a domain name sollertiatech.com (account # ***) and charged me $USwithout my authorizationI tried to solve get refund for the fee but they refused to do so
I paid for years worth of services up front in September of The services were for Managed Wordpress hosting I paid for the highest, fastest, most expensive tier they offer Over the course of the next few months I spent many phone calls with GoDaddy trying to figure out why the service was significantly slower than it should be; each page load time was taking 5-second page load times GoDaddy kept saying there's nothing they can do, and that it was my fault the site was loading slowSo after getting nowhere I decided to try a different hosting company
I migrated the site, 100% as-is, no improvements to the site: onto the new hosting company's servers and immediately I was getting a significant increase in speed and performance The page load speeds were only 2-seconds I was super ecstatic
There is no literature in GoDaddy's refund policy regarding a multi-year plan They only talk about monthly plans (which are paid every month) and annual plans, wi
We have been using Godaddy for the last years now and we have had great serviceWe use the cpanel email service and now that we have over email accounts, every other month Godaddy server blocks our emails so we can't send email outWhen we call to get that issue resolved, the customer representative immediately offer us a solution which entail purchasing a different service which cost us over $per month to manage our emailsAfter we reject the sales pitch, they say we need to create a ticket and the ticket would be resolved within to hoursIt's been days since the ticket was opened and we still cant send emailsI have called times to resolve this issue but still going no whereEverytime they tell me the issue will be resolved after I hang up the phone and that is yet to happen
I was told that my server was reaching "end of life" even though I had just migrated onto it about years earlier, which I found to be inappropriate since it meant they put me onto an old server at the beginningWhen I told them it was nuts to make me migrate again, I then received an offer from GoDaddy's customer service telling me that they would refund a chunk of what I had been paying month-to-month and apply it towards a new server that was only going to run a fraction of what I had been paying (Just under $for years) which would actually leave me with a small refund that I could apply to other services that they offered (I've been with GoDaddy since the very early part of 2000, so I thought they were taking that into account I accepted the offer, and the customer service person set up a time to talk on the phone, saying that he had to read me a disclaimer Then, he didn't call at the appointed timeWhen I followed up, I was told that the offer wouldn't be honored b
I am trying to contact the Office of the CEO It seems they have replied to all complaints made by customers on this site So, when you call *** the only people who pick up our SALES and Customer Service (Technical) Funny how the "Operator" feature which they prompt you to chose, just rings all day longI have been a customer of GoDaddy for years and I have an issue and I am being treated unfairly and dismissive I have asked for supervisor's email's, so I can contact them and I am being told they are not allowed to share this informationWhen I called the headquarters number to make a complaint to the Office of the CEO, since the operator does not pick up, I chose Sales You know they will pick up I asked to be transferred to the Office of the CEO and was asked by CS, "why and she would send an email for me" No, this is not customer service I want to speak to the Office of the CEO, end of storySo, I would not use Godaddy ever again and I would recommend finding another hosting company that cares about loyal customers I am being prompted to leave a star-rating for this business I want it to be negative stars I must give it a star to leave review The do not deserve any stars
I purchased a domain name "innoventscience.com" on January 12, and paid by my bank debit cardGodadday's employeed charged to my debit card and fraudulently assigned that domain name to a fictions personThis is a mailfraud and wirefraud by Godaddy Before I sue Godaddy for fraud, I like to see if they will deliver the domain name I purchase
Several months ago, GoDaddy automatically charged my credit card for a "renewal" that we did not want, and did not authorizeAfter calling and complaining, I explicitly stated that we are never to be charged automatically again, without authorization, for any product or renewalThen, just a few days ago, on July 7, 2017, They went ahead and again charged me, without prior authorization, for a product renewal that I did not wantWhen I called to complain, I was treated rudely by their customer service people who flat out refused to refund my money
Needed to remove my saved CC details from my GoDaddy account - I cant run the risk of getting charged random 2ndary features that I never agreed to , which seems to be their MO
Anyways - this apparently is impossible to do , they literally hold your CC ransom
The only option they provide, is the cancel ALL your current products with NO refund - thats the only way they will relinquish YOUR Credit Card!
Un-ethical is an understatementThese practices are the reason why America is destined to failCorporate ss
One of the sites that you host, http://publicrecords.directory, is in violation of federal law for linking information about a federally protected personI am asking for your help in getting the site owners to stop linking this informationI look forward to your cooperation on this matter
Regards,
Chiu Law Esq
I had Linux hosting through godaddy for my business website I renewed in January By March it no longer would load when the address was typed in I called godaddy and was told there were corrupt files in the data and they were deleting them The problem should be resolved it was not I then spent hours through online support and was told it was my issues and I needed a new templateI purchased a new template and it still did not workContacted godaddy again for hoursThey were adamant it was an issue with the templateCalled the template company and they told me exactly what to say to godaddy When I called for the fourth time they finally admitted their server was old and dyingIt wasn't anything to do with the old or new templateI was told they could not just switch me to a working serverI had to go in and back up files Then request that SSL be enabledI started the process days later the files were not able to be deleted and I had to call yet again
I recently received a statement from my TD Bank *** *** for a charge of $from GoDaddy.com I did not authorize this charge which was for a defunct web domain name, and the *** *** expired in and I have not used the newer one that was sent to me Neither GoDaddy.com nor TD Bank has been able to resolve this to my satisfaction
I contacted Go Daddy explaining that we were charged $for web domains we did not know we had by automatic renewal through our operating bank account last monthThe previous director of our chamber signed an agreement in for these domains with a year renewThat person left our organization years ago so we had no way of knowing about this agreementThe lady signing our chamber up for this agreement was Traci Norton, and the cr is ***Receipt number is *** for $We have cancelled these domains today and updated the previous director with my contact informationI am disappointed that Go Daddy would not work with us after such a long agreement that was paid in advanceI do not want our small town non profit paying for an unused domain for the next yearsI am asking that Go Daddy refund the *** *** ** *** $Thank you
Website builder is forced on you when you purchase your account, then a year later they charge you dollars per website you haveThis horrible department wouldn't refund me after day outside their day refund policy that they recently changed from daysAfter arguing with chat to get me a manager for an hour they finally sent me to one who decided to just ignore my complaint and not help me in anyway shape or formI am now out dollars because this company scams the people who trust them for their hostingNEVER USE GODADDY!
I have an email address that comes with my account with GodaddyI have a customer who informed me today that she has tried a couple of times to email me and it keeps coming back, so I tried it and same thing with the same result....email doesn't work and I'M l LOSING WORK!!!!!Called Godaddy and was told there was a minute wait time, waited much longer with this very busy and inappropriate jazz music that seemed almost designed to infuriate you as you're on hold for way too longCall finally got dropped so decided that this may get their attention instead
I was billed on my credit card for a "Get Found" product offered by GoDaddy I only tried out the "Free version" of this product on their site, and then was auto-billed for this without being notified prior to the billing, or being informed while using the free version that I would be billed
I called the GoDaddy customer support and was on the phone for approximately minutes I spoke to the customer service rep whose name is "Joheb" He kept indicating he was trying to get me a "refund" for this but I explained I never indicated I wanted to purchase it He spoke to his supervisor "Talia" who denied my request to have the amount given back to my credit card
In my opinion, this is a really bad business practice They promoted using their free "Get found" package, and then didn't know inform me (on the screen), or via email about the auto-billing The customer service rep "Joheb" confirmed that GoDaddy did not email me or notify me about the auto-billing
I have many
I paid for an upgraded service under my website builder plan, for a website under my name, and under my husbands account as well...for our websitesI was with the builder personal, and upgraded to the business Plus
Articles online on the GoDaddy site state the website builder individual plans in specific detail, in columns, for comparison
I chose to upgrade to the Business Plus Pl;an, because it states it includes the SSL certificate
Every other feature listed, is also now included for my use So I assumed I had the SSL certificate too Well, now the customer service toeam is trying to go back on this deal, and say this is for new plans It does not state this is for new plans only and I have printed the article The article gives a comparison of each plan, and nowhere on the page does it state that this doesn't include certain purchases, time frames, or accounts
The Business plus column includes audio, a blog, custom forms, email, facebbok and tiwtter, favic
Go daddy charged me annually services that I did not knowingly sign up for or approve to be chargedI was completely unaware of these services or chargesOn July I was charged $for add on servicesI did not notice these charges until September 24th, once I noticed the charges I called go daddy to request a refund and was told I was out of the window for a refundAfter speaking with a manager I was told that even a partial refund for the months that are not being used (since I was billed for a full year in advanced) was also not refundableBeing a fellow business owner I cannot for the life of me understand why a company finds it okay to not keep a customer money even after requesting cancellation and removal of services months in advance I am seeking help from Revdex.com to help with my request for refund for services that was not requested or rendered
Godaddy involved itself in the ongoing abuse of my websites , *** , *** and *** My involvement with the Internet is being suppressed by some webhosts sabotaging my websites or trying to censure and keep them from the webGodaddy is the registrar for my websites about of them and has the responsibility of maintaining them whenever I should decide to park them
I had a problem with Ahosting against whom I have filed a complaint , leaving my websites online with error messages to deliberately embarrass my company as I have a small business also associated with them I first contacted GoDaddy on Friday April , so that I could change the DNS on the websites and park them immediately so as remove the "downtime" on my websites That would give me time to do whatever was necessary to restructure my websites to avoid further embarrassment and inconvenience In stead of resolving the change in DNS in a reasonable
Absolutely the worst hosting company in the worldThe claim to have a 99% uptime guarantee and my website has downtime and issues on a weekly basisGodaddy does not take responsibility for this, and their customer service team constantly gives you the runaround to try to get you so frustrated you eventually just give upThe tell you they will call you back and then they never do, they promise they will give you a pro-rated refund only to go back on their word and try to force you to upgrade your hosting with a "credit"They put you on hold and then hang up as soon as you think you're getting somewheretheir managed wordpress hosting doesn't allow for reputable caching plugins to be installed and instead forces you to use their own caching plugin which doesn't work at all and makes your site crashIf you disable their caching plugin your website is slows down to a crawl and starts throwing server timeout errorsThey off absolutely no solutions to these problems and have absolutely zero business ethicsNo matter how much money you think you might be saving with Godaddy, I can guarantee you will be paying for it in the long run with downtime, customer service calls, and absolute frustrationSTAY AWAY AT ALL COSTS!
Godaddy.com automatically renewed a domain name sollertiatech.com (account # ***) and charged me $USwithout my authorizationI tried to solve get refund for the fee but they refused to do so
I paid for years worth of services up front in September of The services were for Managed Wordpress hosting I paid for the highest, fastest, most expensive tier they offer Over the course of the next few months I spent many phone calls with GoDaddy trying to figure out why the service was significantly slower than it should be; each page load time was taking 5-second page load times GoDaddy kept saying there's nothing they can do, and that it was my fault the site was loading slowSo after getting nowhere I decided to try a different hosting company
I migrated the site, 100% as-is, no improvements to the site: onto the new hosting company's servers and immediately I was getting a significant increase in speed and performance The page load speeds were only 2-seconds I was super ecstatic
There is no literature in GoDaddy's refund policy regarding a multi-year plan They only talk about monthly plans (which are paid every month) and annual plans, wi
We have been using Godaddy for the last years now and we have had great serviceWe use the cpanel email service and now that we have over email accounts, every other month Godaddy server blocks our emails so we can't send email outWhen we call to get that issue resolved, the customer representative immediately offer us a solution which entail purchasing a different service which cost us over $per month to manage our emailsAfter we reject the sales pitch, they say we need to create a ticket and the ticket would be resolved within to hoursIt's been days since the ticket was opened and we still cant send emailsI have called times to resolve this issue but still going no whereEverytime they tell me the issue will be resolved after I hang up the phone and that is yet to happen
Utter scamContinues to charge me monthly regardless of notifying thenSO MUCH FOR FREE TRIALGO DADDY IS A SCAM !!!
I was told that my server was reaching "end of life" even though I had just migrated onto it about years earlier, which I found to be inappropriate since it meant they put me onto an old server at the beginningWhen I told them it was nuts to make me migrate again, I then received an offer from GoDaddy's customer service telling me that they would refund a chunk of what I had been paying month-to-month and apply it towards a new server that was only going to run a fraction of what I had been paying (Just under $for years) which would actually leave me with a small refund that I could apply to other services that they offered (I've been with GoDaddy since the very early part of 2000, so I thought they were taking that into account I accepted the offer, and the customer service person set up a time to talk on the phone, saying that he had to read me a disclaimer Then, he didn't call at the appointed timeWhen I followed up, I was told that the offer wouldn't be honored b
I am trying to contact the Office of the CEO It seems they have replied to all complaints made by customers on this site So, when you call *** the only people who pick up our SALES and Customer Service (Technical) Funny how the "Operator" feature which they prompt you to chose, just rings all day longI have been a customer of GoDaddy for years and I have an issue and I am being treated unfairly and dismissive I have asked for supervisor's email's, so I can contact them and I am being told they are not allowed to share this informationWhen I called the headquarters number to make a complaint to the Office of the CEO, since the operator does not pick up, I chose Sales You know they will pick up I asked to be transferred to the Office of the CEO and was asked by CS, "why and she would send an email for me" No, this is not customer service I want to speak to the Office of the CEO, end of storySo, I would not use Godaddy ever again and I would recommend finding another hosting company that cares about loyal customers I am being prompted to leave a star-rating for this business I want it to be negative stars I must give it a star to leave review The do not deserve any stars
I purchased a domain name "innoventscience.com" on January 12, and paid by my bank debit cardGodadday's employeed charged to my debit card and fraudulently assigned that domain name to a fictions personThis is a mailfraud and wirefraud by Godaddy Before I sue Godaddy for fraud, I like to see if they will deliver the domain name I purchase
Several months ago, GoDaddy automatically charged my credit card for a "renewal" that we did not want, and did not authorizeAfter calling and complaining, I explicitly stated that we are never to be charged automatically again, without authorization, for any product or renewalThen, just a few days ago, on July 7, 2017, They went ahead and again charged me, without prior authorization, for a product renewal that I did not wantWhen I called to complain, I was treated rudely by their customer service people who flat out refused to refund my money
Needed to remove my saved CC details from my GoDaddy account - I cant run the risk of getting charged random 2ndary features that I never agreed to , which seems to be their MO
s
Anyways - this apparently is impossible to do , they literally hold your CC ransom
The only option they provide, is the cancel ALL your current products with NO refund - thats the only way they will relinquish YOUR Credit Card!
Un-ethical is an understatementThese practices are the reason why America is destined to failCorporate s
One of the sites that you host, http://publicrecords.directory, is in violation of federal law for linking information about a federally protected personI am asking for your help in getting the site owners to stop linking this informationI look forward to your cooperation on this matter
Regards,
Chiu Law Esq
I had Linux hosting through godaddy for my business website I renewed in January By March it no longer would load when the address was typed in I called godaddy and was told there were corrupt files in the data and they were deleting them The problem should be resolved it was not I then spent hours through online support and was told it was my issues and I needed a new templateI purchased a new template and it still did not workContacted godaddy again for hoursThey were adamant it was an issue with the templateCalled the template company and they told me exactly what to say to godaddy When I called for the fourth time they finally admitted their server was old and dyingIt wasn't anything to do with the old or new templateI was told they could not just switch me to a working serverI had to go in and back up files Then request that SSL be enabledI started the process days later the files were not able to be deleted and I had to call yet again
I recently received a statement from my TD Bank *** *** for a charge of $from GoDaddy.com I did not authorize this charge which was for a defunct web domain name, and the *** *** expired in and I have not used the newer one that was sent to me Neither GoDaddy.com nor TD Bank has been able to resolve this to my satisfaction
I contacted Go Daddy explaining that we were charged $for web domains we did not know we had by automatic renewal through our operating bank account last monthThe previous director of our chamber signed an agreement in for these domains with a year renewThat person left our organization years ago so we had no way of knowing about this agreementThe lady signing our chamber up for this agreement was Traci Norton, and the c
r is ***Receipt number is *** for $We have cancelled these domains today and updated the previous director with my contact informationI am disappointed that Go Daddy would not work with us after such a long agreement that was paid in advanceI do not want our small town non profit paying for an unused domain for the next yearsI am asking that Go Daddy refund the *** *** ** *** $Thank you
Website builder is forced on you when you purchase your account, then a year later they charge you dollars per website you haveThis horrible department wouldn't refund me after day outside their day refund policy that they recently changed from daysAfter arguing with chat to get me a manager for an hour they finally sent me to one who decided to just ignore my complaint and not help me in anyway shape or formI am now out dollars because this company scams the people who trust them for their hostingNEVER USE GODADDY!
I have an email address that comes with my account with GodaddyI have a customer who informed me today that she has tried a couple of times to email me and it keeps coming back, so I tried it and same thing with the same result....email doesn't work and I'M l LOSING WORK!!!!!Called Godaddy and was told there was a minute wait time, waited much longer with this very busy and inappropriate jazz music that seemed almost designed to infuriate you as you're on hold for way too longCall finally got dropped so decided that this may get their attention instead