Calling GoDaddy for help with a product you bought from them? Be prepared for them to say "you need to call x for that, it has nothing to do with us" when, if fact, the issue almost always lies with themThey talked me into upgrading to another email product for me company because could not get my current email system to work properlyThey lied about the upgrade as wellThey told me the upgraded program come with x, y and z - it came with nothing! Now they are nickel and dimeing me for everything! All GoDaddy does is pass the buck and lie pass the buck and lieIf you read all of these reviews and still buy a GoDaddy product you will get what you deserve!
It saddens me that I have to write this letter due to the unprofessionalism and horrible experience I had with your company on a recent transaction, especially being a long time customerOn 11/29/around 1AM I called your customer support department to follon a credit for an Office Business Premium account that I cancelled today that was purchased back in June of this yearI spoke to Jacob and he advised me the policy had changed that GoDaddy was no longer giving refunds on un-used subscriptionsI advised him that when I spoke to the sales representative back in June she advised me I could cancel anytime and get a store credit for the un-used portion if I paid for the whole year up front, which I didIt’s obvious I was not told the truth back then, but nevertheless I asked Jacob to make an exception as I was not properly informed of this change and to please give me $credit which I could use for our annual GoDaddy SSL CertificateHe said “No” and then got an atti
I changed my checking account last year and inadvertantly failed to update my GoDaddy account I received a renewal notic email from GoDaddy in November informing me that my domain had been automatically renewed You an imagine my confusion when I received a collection notice, yes collection notice, right before Christmas I called GoDaddy and they advised me they use a vendor (Certegy Check Services Inc) to collect money from check accounts I never received any communication from this company at all They simply sent me to a collection agency and I had to figure it all out on my own I closed my account with GoDaddy as I have no desire to work with a company that choices their vendors with no apparent regard to how they treat customers Google now has my business and will forever When I called to cancel my account they were more than happy to close it for me, no questions asked Apparently they have so many clients they don't care about the ones they lose
I have been with Go Daddy since and I have always had some issues with their team of men they are hard salesmen and they are so rude and direct I called today to pay for my account and they had deleted without my knowledge Although, I had made a payment in March or April My website is being hosted on their site and I could not believe that they deleted my entire website and my email account that I had valuable information related to my business on the Go Daddy site, especially my website As a non-profit business your website has to be up at all times without any hesitation, today Go Daddy's representatives showed me their buts to kiss, because they didn't care about how I felt, because to them it's about money, not your business I would like to refund from them because I have spent lots of money with them to build the site, host the site, setting up my [redacted] account and my SSL account, plus the per month must be reimbursed because I have to hire someone to rebuild
Hello, I bought a domain name from Godaddy on Dec30, I selected the registration through Facebook, in which I thought I was only just signing up to get an account with itI ran into issues because my official Hosting Company needed to validate my company information before my company receives it's Extended ValidationBut when they looked in the "Who Is" which is a website verification site, my Facebook email address came up as the register and along with my name, BUT when I brought the product from Godaddy, I entered my company address, my name, my Organization Name and company phone numberBut Godaddy ignored what I put and put my companie's name, which is a Limited Liability Corporation All of this happened because Godaddy fail to tell companies that they SHOULD NOT use a Facebook Account as login in information I tried to correct this with Godday different times and still nothing has changedI was told earlier in the week to go into my Godaddy Profile and update
On March 9th I signed up for a year renewal of my email service and website builder/hosting serviceI was quoted a price of $by the agent including taxes, and provided my credit card after agreeing to the priceI was sent a receipt of $to my email addressShortly after I called my credit card company to discover I had been charged for the transaction, $more than agreed I called GoDaddy support back in their billing department speaking with both [redacted] and [redacted] (supervisor), who both told me they misquoted me the US dollar price, the agent who handled my call did not check where I was calling from and as such had no idea that my currency selection should have been Canadian dollars, nor that my price quotation should have been in Canadian dollars, and charged me in US dollars, my bank adjusted the price for currency conversionMoreover, they weren't going to give me the price I was quoted, even though it was their error and only offered me the option of
My domain auto-renewed for yearsI have a lot of domains with Godaddy that have been renewing for years and they all renew yearlyThat is the status quo - NO where on my account admin panel does it say it would auto-renew for yearsIn fact when I click renew it auto-fills or years depending on the route I takegiving security that it would not renew many years at once - I received multiple emails asking me to update my credit card as it was expired (I did not) so that auto-renewal would occur and email saying it will renew @ "Renewal Rate†: $14.99/yr**" on 1/31/NONE of these emails said the term of the auto-renewal would be greater than yearIn fact all terms refer to yearly in the email (including in the fineprint) - Upon talking to support, they too couldn't give me any means to check the years of renewal from my dashboardThis is ridiculous that GoDaddy can justify renewing the domain for years without giving the customer a way to change
One of the sites that you host, http://publicrecords.directory, is in violation of federal law for linking information about a federally protected personI am asking for your help in getting the site owners to stop linking this informationI look forward to your cooperation on this matter Regards, Chiu Law Esq
Worst customer service EVER Sell me to port out my existing number for a $a month plan days later when I call they tell me that I can't port it out to that plan and they messed up I have to pay $a month instead! (the old up-sell like the cable companies) ZERO empathy, ZERO ownership of the problem and offered a measly amount and cut the service period in half from years to Even the Supervisor (or Admin as they call it) was horrible Time to take domains and hosting elsewhere! DON'T TRUST THEM WITH SOMETHING LIKE A PHONE NUMBER WHERE THEY CAN ERR AND YOU LOOSE THE NUMBER Buyer Beware!
The information in my business ( [redacted] ***) listing on [redacted] is incorrectThe menu items and prices are oldI hired [redacted] for one year to update and maintain my directoriesThey are not able to correct the [redacted] listing I contacted [redacted] to get it changed, but they cannot change the information because it was originally listed through Go Daddy's Get Found directory that I had purchasedI no longer pay for Get Found, so when I contacted Go Daddy, they said it cannot be corrected unless I purchase Get Found againIt is not right that I cannot get the information removed or corrected when the [redacted] directory is a free directory
On April 10th a transaction appeared on my credit card that I did not authorize in the amount of $for advertising of my web site " [redacted] ***cis Helping HandsI did not authorize this chargeGo Daddy is a host to my website and only charge $PER YEARI went thru this last year as well where charges were charged to my credit card that I did not authorize and after battling with them they took them offBut this time they told me they tape all their conversations and I approved it over the phoneI explained that I did not and if I did it was done fraudulentlyI asked to listen to the recording and they told me I had to get a warrant to listen to MY conversationThen they told me they would send it over for internal revue and get back with me in hoursWell they did and they refused to take the charges offI have called my credit card company, Bank of America, and they are freezing the amount so I won't have to pay it until all this is doneThey charged me for adverti
I just spoke to a technical service rep who was providing me with support in making revisions to my Godaddy website under the free trialWe discussed my purchasing the site and he processed the paymentI forgot to use the coupon for a 35% discount on new productsI called Godaddy back to apply the coupon and they said it was too late (they tried to sell me a longer term contract for which I could use the coupon)I have purchased hundreds of dollars of their products/services and asked if I could cancel the order from minutes ago and repurchase with the coupon and they said no - that would be a renewal and they could not apply the discountVery disappointed, since their service is usually of high quality
Reps are just hanging up in middle conversationsreps are constantly giving inconsistent information incorrect information very hard to deal with this company as they are simply in disarray and the opposite from being organized very hard to deal with them They keep writing to email them at [email protected], but they simply never reply to those emails
I have used Go Daddy since for three businesses I signed up for a year at aLtime for each account I am totally against auto debit because of problems in the past I explained upon signing that I would renew online I have two closed businesses I closed in 2015, one closed in I did not renew any of the The three accounts with Go Daddy were on a business credit card I paid off the credit card (should have cancelled it) Lot of transactions over the years, should have checked Just received a charge for Go Daddy They have been charging my account for over years even though no activity Called today and found out on automatic renewal, even though I said NO when ordering The rep with Go Daddy said oh well, its in our deal to auto renewal You should have called to cancel auto renewal I said I never authorized and cancelled from the beginningThey sent emails to a defunct email address I am now a retired consultant and help small businesses The people at Go Daddy clearly demonstrated the $a year for accounts is more important than their goodwill! BE SURE TO CANCEL AUTO RENEWAL AND DOCUMENT MY recomendation to my clients: 1) NEVER GO DADDY 2) Do not trust companies to do the right thing 3) Document all coorespondence The attitude of the Rep was a "I don't care" this is my job True, I mentioned the goodwill he is hurting and he said he "didn't like my attitude" I know he was just doing his job A little common sense would go a long way to protect business A goodwill lesson from years ago, "You treat someone good, they might tell someone else You treat them bad, they are guaranteed to tell someone else."
I have a charge on my bank account for $and from DNH*GODADDY.COM 04- [redacted] AZ BB&T CHECK CARD RECURRING PYMTI already talk to them and they have not be able to help meI have never authorized this chargeI don't know why are they charging me This is really a security loophole in godaddy, I am very upset because I laid my trust keeping my credit card details in my godaddy account
I tried to not renew a website domain name with Godaddy.com on Dec 26, 2017 using the Godaddy online account access. The renewal date for the domain name renewal was 1/1/18.. I have owned the domain name for the for the past 12 years. I am no longer using this business name, [redacted] . Godaddy.com charged my credit card for a 3 year renewal even though I notified them to not renew. When I spoke to their Customer Service representative on 1/10/18. He said the stop renewal was only for future renewals, 3 years from 1/1/18. He said I can not cancel. He would cancel may account but I will still be charged $112.64 for a website I can't use for 3 years. This seems like an abuse of a reasonable charges and the ability to cancel automatic renewals.
We accuse Godaddy.com of fraudulent business collection practices after termination of services under Federal Law Due to poor service & seemingly advertisement for renewal, Our Godaddy website (www.ward12democrats.org) & domain services were fully cancelled and not renewed before its contract ended on February 4, We continued to get multiple Godaddy renewal notices after cancellation and was no longer able to use Godaddy services due to Godaddy shutting down the account at our request including the site and domain On or about Feb2, after receiving another renewal notice we called Godaddy to reiterate our desire to cancel all services with them and declined Godaddy's renewal offer to continue any further services with Godaddy We received a single notice from Godaddy stating that they billed our credit card $after they have shut down our website, and where no renewal offer to continue services was accepted by us and without our author
We paid over $to start a web page with Go Daddy.comIt was never set up in a years timeI am asking for a partial return of my money but they refuse, saying that I took too long to ask for itNo work was ever doneI was not asking for all of the money but to recoup a portion of itThey refusedI was told that I missed it by daysI was just out of luck
Our company paid GoDaddy on 1/12/to create a website for usThe design process was very cumbersome and the customer service was not good from the startRequests that were made took several attempts to resolve and the process was very slow, it was quite frustrating but we were patientWe paid the initial fee to design the website on 1/12/The website did not get up and running until March Upon the one year renewal of website we had days to get the website renewedWe paid the renewal fee and were assured in two separate phone calls that the website would be up and running againThe second call that was made on 3/7/said it would be up in hours but it was notAnother phone call on 3/13/and we were told our website was gone foreverThe days had not passedThis is unacceptable and we either need a new website up and running IMMEDIATELY at ABSOLUTELY NO COST to us or we want ALL monies paid for the website design refunded to us right away
June 8, in the evening time I discovered that my [redacted] website was down and the page said "Suspended." On Saturday I spoke with a GoDaddy Rep who said that I should have received an email but I did notThe first email I received was after that conversationI was then told to speak to the Copyright Dept so I replied to the Copyright DeptAfter several messages went back and forth they gave me the name, number and complaint of a MrAlan R [redacted] who says he owns [redacted] GoDaddy removed my entire website for one short paragraph where MrR [redacted] claims to have a copyright on a few coined words that are used by thousands of people on the internet I do not want anything to do with MrR [redacted] especially after seeing his poor excuse for professing to be a ChristianGoDaddy handled this entire situation in a very unprofessional manner--> no warning to me, no email, no snail mail, no questions asked to me, no identity check on MrR***, and no proof of this
Calling GoDaddy for help with a product you bought from them? Be prepared for them to say "you need to call x for that, it has nothing to do with us" when, if fact, the issue almost always lies with themThey talked me into upgrading to another email product for me company because could not get my current email system to work properlyThey lied about the upgrade as wellThey told me the upgraded program come with x, y and z - it came with nothing! Now they are nickel and dimeing me for everything! All GoDaddy does is pass the buck and lie pass the buck and lieIf you read all of these reviews and still buy a GoDaddy product you will get what you deserve!
It saddens me that I have to write this letter due to the unprofessionalism and horrible experience I had with your company on a recent transaction, especially being a long time customerOn 11/29/around 1AM I called your customer support department to follon a credit for an Office Business Premium account that I cancelled today that was purchased back in June of this yearI spoke to Jacob and he advised me the policy had changed that GoDaddy was no longer giving refunds on un-used subscriptionsI advised him that when I spoke to the sales representative back in June she advised me I could cancel anytime and get a store credit for the un-used portion if I paid for the whole year up front, which I didIt’s obvious I was not told the truth back then, but nevertheless I asked Jacob to make an exception as I was not properly informed of this change and to please give me $credit which I could use for our annual GoDaddy SSL CertificateHe said “No” and then got an atti
I changed my checking account last year and inadvertantly failed to update my GoDaddy account I received a renewal notic email from GoDaddy in November informing me that my domain had been automatically renewed You an imagine my confusion when I received a collection notice, yes collection notice, right before Christmas I called GoDaddy and they advised me they use a vendor (Certegy Check Services Inc) to collect money from check accounts I never received any communication from this company at all They simply sent me to a collection agency and I had to figure it all out on my own I closed my account with GoDaddy as I have no desire to work with a company that choices their vendors with no apparent regard to how they treat customers Google now has my business and will forever When I called to cancel my account they were more than happy to close it for me, no questions asked Apparently they have so many clients they don't care about the ones they lose
I have been with Go Daddy since and I have always had some issues with their team of men they are hard salesmen and they are so rude and direct I called today to pay for my account and they had deleted without my knowledge Although, I had made a payment in March or April My website is being hosted on their site and I could not believe that they deleted my entire website and my email account that I had valuable information related to my business on the Go Daddy site, especially my website As a non-profit business your website has to be up at all times without any hesitation, today Go Daddy's representatives showed me their buts to kiss, because they didn't care about how I felt, because to them it's about money, not your business I would like to refund from them because I have spent lots of money with them to build the site, host the site, setting up my [redacted] account and my SSL account, plus the per month must be reimbursed because I have to hire someone to rebuild
Hello, I bought a domain name from Godaddy on Dec30, I selected the registration through Facebook, in which I thought I was only just signing up to get an account with itI ran into issues because my official Hosting Company needed to validate my company information before my company receives it's Extended ValidationBut when they looked in the "Who Is" which is a website verification site, my Facebook email address came up as the register and along with my name, BUT when I brought the product from Godaddy, I entered my company address, my name, my Organization Name and company phone numberBut Godaddy ignored what I put and put my companie's name, which is a Limited Liability Corporation All of this happened because Godaddy fail to tell companies that they SHOULD NOT use a Facebook Account as login in information I tried to correct this with Godday different times and still nothing has changedI was told earlier in the week to go into my Godaddy Profile and update
On March 9th I signed up for a year renewal of my email service and website builder/hosting serviceI was quoted a price of $by the agent including taxes, and provided my credit card after agreeing to the priceI was sent a receipt of $to my email addressShortly after I called my credit card company to discover I had been charged for the transaction, $more than agreed I called GoDaddy support back in their billing department speaking with both [redacted] and [redacted] (supervisor), who both told me they misquoted me the US dollar price, the agent who handled my call did not check where I was calling from and as such had no idea that my currency selection should have been Canadian dollars, nor that my price quotation should have been in Canadian dollars, and charged me in US dollars, my bank adjusted the price for currency conversionMoreover, they weren't going to give me the price I was quoted, even though it was their error and only offered me the option of
My domain auto-renewed for yearsI have a lot of domains with Godaddy that have been renewing for years and they all renew yearlyThat is the status quo - NO where on my account admin panel does it say it would auto-renew for yearsIn fact when I click renew it auto-fills or years depending on the route I takegiving security that it would not renew many years at once - I received multiple emails asking me to update my credit card as it was expired (I did not) so that auto-renewal would occur and email saying it will renew @ "Renewal Rate†: $14.99/yr**" on 1/31/NONE of these emails said the term of the auto-renewal would be greater than yearIn fact all terms refer to yearly in the email (including in the fineprint) - Upon talking to support, they too couldn't give me any means to check the years of renewal from my dashboardThis is ridiculous that GoDaddy can justify renewing the domain for years without giving the customer a way to change
One of the sites that you host, http://publicrecords.directory, is in violation of federal law for linking information about a federally protected personI am asking for your help in getting the site owners to stop linking this informationI look forward to your cooperation on this matter Regards, Chiu Law Esq
Worst customer service EVER Sell me to port out my existing number for a $a month plan days later when I call they tell me that I can't port it out to that plan and they messed up I have to pay $a month instead! (the old up-sell like the cable companies) ZERO empathy, ZERO ownership of the problem and offered a measly amount and cut the service period in half from years to Even the Supervisor (or Admin as they call it) was horrible Time to take domains and hosting elsewhere! DON'T TRUST THEM WITH SOMETHING LIKE A PHONE NUMBER WHERE THEY CAN ERR AND YOU LOOSE THE NUMBER Buyer Beware!
The information in my business ( [redacted] ***) listing on [redacted] is incorrectThe menu items and prices are oldI hired [redacted] for one year to update and maintain my directoriesThey are not able to correct the [redacted] listing I contacted [redacted] to get it changed, but they cannot change the information because it was originally listed through Go Daddy's Get Found directory that I had purchasedI no longer pay for Get Found, so when I contacted Go Daddy, they said it cannot be corrected unless I purchase Get Found againIt is not right that I cannot get the information removed or corrected when the [redacted] directory is a free directory
On April 10th a transaction appeared on my credit card that I did not authorize in the amount of $for advertising of my web site " [redacted] ***cis Helping HandsI did not authorize this chargeGo Daddy is a host to my website and only charge $PER YEARI went thru this last year as well where charges were charged to my credit card that I did not authorize and after battling with them they took them offBut this time they told me they tape all their conversations and I approved it over the phoneI explained that I did not and if I did it was done fraudulentlyI asked to listen to the recording and they told me I had to get a warrant to listen to MY conversationThen they told me they would send it over for internal revue and get back with me in hoursWell they did and they refused to take the charges offI have called my credit card company, Bank of America, and they are freezing the amount so I won't have to pay it until all this is doneThey charged me for adverti
I just spoke to a technical service rep who was providing me with support in making revisions to my Godaddy website under the free trialWe discussed my purchasing the site and he processed the paymentI forgot to use the coupon for a 35% discount on new productsI called Godaddy back to apply the coupon and they said it was too late (they tried to sell me a longer term contract for which I could use the coupon)I have purchased hundreds of dollars of their products/services and asked if I could cancel the order from minutes ago and repurchase with the coupon and they said no - that would be a renewal and they could not apply the discountVery disappointed, since their service is usually of high quality
Reps are just hanging up in middle conversationsreps are constantly giving inconsistent information incorrect information very hard to deal with this company as they are simply in disarray and the opposite from being organized very hard to deal with them They keep writing to email them at [email protected], but they simply never reply to those emails
I have used Go Daddy since for three businesses I signed up for a year at aLtime for each account I am totally against auto debit because of problems in the past I explained upon signing that I would renew online I have two closed businesses I closed in 2015, one closed in I did not renew any of the The three accounts with Go Daddy were on a business credit card I paid off the credit card (should have cancelled it) Lot of transactions over the years, should have checked Just received a charge for Go Daddy They have been charging my account for over years even though no activity Called today and found out on automatic renewal, even though I said NO when ordering The rep with Go Daddy said oh well, its in our deal to auto renewal You should have called to cancel auto renewal I said I never authorized and cancelled from the beginningThey sent emails to a defunct email address I am now a retired consultant and help small businesses The people at Go Daddy clearly demonstrated the $a year for accounts is more important than their goodwill! BE SURE TO CANCEL AUTO RENEWAL AND DOCUMENT MY recomendation to my clients: 1) NEVER GO DADDY 2) Do not trust companies to do the right thing 3) Document all coorespondence The attitude of the Rep was a "I don't care" this is my job True, I mentioned the goodwill he is hurting and he said he "didn't like my attitude" I know he was just doing his job A little common sense would go a long way to protect business A goodwill lesson from years ago, "You treat someone good, they might tell someone else You treat them bad, they are guaranteed to tell someone else."
I have a charge on my bank account for $and from DNH*GODADDY.COM 04- [redacted] AZ BB&T CHECK CARD RECURRING PYMTI already talk to them and they have not be able to help meI have never authorized this chargeI don't know why are they charging me This is really a security loophole in godaddy, I am very upset because I laid my trust keeping my credit card details in my godaddy account
I tried to not renew a website domain name with Godaddy.com on Dec 26, 2017 using the Godaddy online account access. The renewal date for the domain name renewal was 1/1/18.. I have owned the domain name for the for the past 12 years. I am no longer using this business name, [redacted] . Godaddy.com charged my credit card for a 3 year renewal even though I notified them to not renew. When I spoke to their Customer Service representative on 1/10/18. He said the stop renewal was only for future renewals, 3 years from 1/1/18. He said I can not cancel. He would cancel may account but I will still be charged $112.64 for a website I can't use for 3 years. This seems like an abuse of a reasonable charges and the ability to cancel automatic renewals.
We accuse Godaddy.com of fraudulent business collection practices after termination of services under Federal Law Due to poor service & seemingly advertisement for renewal, Our Godaddy website (www.ward12democrats.org) & domain services were fully cancelled and not renewed before its contract ended on February 4, We continued to get multiple Godaddy renewal notices after cancellation and was no longer able to use Godaddy services due to Godaddy shutting down the account at our request including the site and domain On or about Feb2, after receiving another renewal notice we called Godaddy to reiterate our desire to cancel all services with them and declined Godaddy's renewal offer to continue any further services with Godaddy We received a single notice from Godaddy stating that they billed our credit card $after they have shut down our website, and where no renewal offer to continue services was accepted by us and without our author
We paid over $to start a web page with Go Daddy.comIt was never set up in a years timeI am asking for a partial return of my money but they refuse, saying that I took too long to ask for itNo work was ever doneI was not asking for all of the money but to recoup a portion of itThey refusedI was told that I missed it by daysI was just out of luck
Our company paid GoDaddy on 1/12/to create a website for usThe design process was very cumbersome and the customer service was not good from the startRequests that were made took several attempts to resolve and the process was very slow, it was quite frustrating but we were patientWe paid the initial fee to design the website on 1/12/The website did not get up and running until March Upon the one year renewal of website we had days to get the website renewedWe paid the renewal fee and were assured in two separate phone calls that the website would be up and running againThe second call that was made on 3/7/said it would be up in hours but it was notAnother phone call on 3/13/and we were told our website was gone foreverThe days had not passedThis is unacceptable and we either need a new website up and running IMMEDIATELY at ABSOLUTELY NO COST to us or we want ALL monies paid for the website design refunded to us right away
June 8, in the evening time I discovered that my [redacted] website was down and the page said "Suspended." On Saturday I spoke with a GoDaddy Rep who said that I should have received an email but I did notThe first email I received was after that conversationI was then told to speak to the Copyright Dept so I replied to the Copyright DeptAfter several messages went back and forth they gave me the name, number and complaint of a MrAlan R [redacted] who says he owns [redacted] GoDaddy removed my entire website for one short paragraph where MrR [redacted] claims to have a copyright on a few coined words that are used by thousands of people on the internet I do not want anything to do with MrR [redacted] especially after seeing his poor excuse for professing to be a ChristianGoDaddy handled this entire situation in a very unprofessional manner--> no warning to me, no email, no snail mail, no questions asked to me, no identity check on MrR***, and no proof of this