I have numerous issues with godaddy and the latest being; the persona I was speaking with seemed adamant that he upgrade myssl to the latest versionI hestated and and refusedAgain he insisted that it would be a great idea to upgrade at that momentI asked , Why? again I sasked, are you on a commision or some kind of kick back, why are you pushing to upgrade right now? he said "I can get you a discount" sadly I agreed BUT!!! what he didnt tell me was that my site (which is my primary means of subsistence and the key to my business) would go of line and completely disappear fro to hours.....WTF.....so when I finally realize I call backThis story only gets worseIt is am on Friday and I am nursing my site because in one of their so called experienced fixer / tech (JOKE) delted all my plugind and my library If anyone reads this before they choose Godaddy "RUN AWAY" this is the biggest pile of crap you dont want get involved with
I sent an email to GoDaddy asking them to cancel my auto renew for an annual service They wrote back and told me I had to call in I called in but they now say they have no record of my calling in They billed me for years of service and had it deducted from my credit card I did not see the charge as I now live in a different state and my credit card statements were not forwarded to me I only found out about the charge when a collection agency called regarding this credit card which has not been used for over a year GoDaddy tells me they cannot cancel my service and will not prorate the charge, as if to say that I will be paying for years of service even though the service began months ago and they mistakenly did not cancel my service
I recently contacted this company in order to cancel the domain name that I had originally applied for because we no longer need to have a domain nameWhen I originally applied there was no request for personal picture identification or a colour copy of a current business licenseIf there had been I would not have appliedHowever, now when I request the cancellation of the domain name I am required to send picture id.( have no idea how they will verify that as they have nothing to compare to) and a current colour copy of a business licenseAs well if I wish to access the account to cancel the domain I am required to provide a cell phone numberI have explained that the domain name, the***Farm.com and as such the [redacted] Farm is not and never has been a company, never been incorporated, nor is it an organization and has never generated a business license so it is not possible to remit oneI am very uncomfortable with the added layers of personal information they are requesting simply
Company says that I have an account (that I have no knowledge of) which is being billed to my credit cardThey refuse to access the account to cancel or block that accountThey also refuse to stop performing an automated draft on my credit cardTheir reasoning is that I can't provide the acctPIN # nor can I receive any information by email because the account that the account was opened under no longer exists (shut down because it was hacked) either way they won't take any action If this account is associated with my original account, that information is no longer available because I cancelled the account and after several years of not needing the information, it was shredded Even though the company (obviously) still has, and the account is still associated with my credit card account, they say that they cannot and will not take any action
I attempted to purchase a domain name through Godaddy What I didn't see at any point in time is a "premium" domain name feeI paid via [redacted] which also never showed a total for the sale I get a notice from [redacted] that I have been charged 15KThen I receive the emailed receipt from Godaddy with total chargesI immediately tried to call godaddy about this, but could not get a live person on the phoneI also sent an email that was ignored Once I finally got a hold of a live person at Godaddy I was then told that Premium accounts are not refundable My husband also called Godaddy about this and he was told that if I had called in days they could have done somethingI tried I could not get anyone on the phone without a PINI didn't even know I had a PIN All screens for purchases are very unclearThey are cluttered and designed to make you see the small charged $for the doman and an $chargeSomehow turned into a $15K charge I did not agree to this amount
I purchased a domain "ourhometownrealtor.com" I checked it, it said it was available, and purchased it for I believe years, I received something from "realtors association" stating this was illegal to use in this context within a domain name and I needed to cease and desist using it I called Godaddy, told them I needed to shut it down and asked if I could be change my domain to a "legal" domain of the same price with the year and a half or whatever amount I had left on my already paid for contract, and was told, No, I could cancel it and I can purchase another, and they were not willing to refund my remaining money from my contract, nor allow me to choose a "legal name" I asked for a manager, I spoke to a Female to introduced her self as "Stacey" I believe, and she told me the same thingI asked why they would allow and show available these domains if they are illegal to use (they have many of these) I was told "well, they are only illegal if they find it and send you a Cease an
Godaddy's Hosting Deceptive Sales Practices Godaddy salesperson, Luis on the 23rd of May sold me a server and said they would migrate for meHe told me the server would be able to handle my capacity needs I bought the migration at and the server at monthlyAfter hours of the purchase, they told me they would no longer be able to migrate from my old serverI asked to cancel the order and it took over a week for me to receive my refund I still wanted to move to Godaddy so I just needed skmeone to migrateI found a company Fantasktic that charged me $so I purchased the server again for $ It took Fantasktic a few days to migrate my files to Godaddy and when we finally got there the server kept crashing I called tech support at Godaddy and they said that my CPU usage was more than available for the planI asked them why Luis (their salesperson) would sell it to me and they said there was no way they could know if the server would handle my files
I asked godaddy.com to cancel my website in AugustThe account was paid in full into 2018, so I presumed the web site would be left running until thenInstead the web site was totally removedThey told me today it would require $to reinstate my web site [redacted]
Godaddy mistakenly charged my credit card instead of using in-store credit, then charge me admin fees, not only that they are not making any sense to delete my email box [redacted] that I used for a long time for the error they made and lying saying cancelled my domain, they actually hid it and not let me to access the DNS zone file and charge me for admin fees
I called into this lame [redacted] company today at 08:AM and talked to a Brian that was really rude and I advised him that I had a domain name that renewed for year, but I only wanted a year renewal He told me that he could cancel the domain name but I could not renew the domain name for any term that is less than the original term in the auto renew process Then when I asked to talk to a supervisor he put me on a endless hold Then I talked to Kyle LeslieHe would give me a answer, and then later change the answer or tell me a different answer He told me that if I wanted to change auto renew that I could consolidate a few domains and do it that way Then I asked how to do that, he said that I couldn't They did give me a free year on one of my other domains to compensate me, but at this point I was already on the phone for minutes Then Kyle promised me a 25% discount, and he offered to take my order than for the discount I told him that I was not ready to make an
Since mid 2013, [redacted] and [redacted] Connection paid Go Daddy in advance and with additional fees for protection to host the new domain and website Over the next 1/yrswe received few if any calls from the web In 2016, [redacted] started receiving invoices from Go Daddy Confused, because of the above mentioned precautions, ***’s assistant, ***, called Go Daddy to find out what the invoices were for She called on the following dates: 3/14/16, 4/11/16, 5/2/16, 6/7/(times) and 6/14/ Initially, [redacted] was told that the account was paid in full and they did not know what the $bill was for Only in June did she find out there was serious trouble In June, 2016, [redacted] tried to go to her website but could not find it When ***’s assistant called Go Daddy again she was assured by the agent that [redacted] still owned [redacted] .comThe representative then looked into the records and said WE HAD BEEN HOSTING for 1/years, [redacted]
On October 16th, 2016, our office manager, [redacted] ***, was fired due to fraudOur GoDaddy account was managed by her, and since she was administrator on our account, we have been unable to access the account sinceI have made multiple phone calls, and have on multiple occasions submitted the owner’s photo ID, our business license, and utility bills to prove the business is oursI am repeatedly stonewalled, and keep receiving the same automated response telling me that the only way to get into the account is through her personal email (which we very clearly don’t have access to), and have no idea how it is paid I was told it’s through a PayPal account, but the owner has no knowledge of the existence of that accountThough I understand that GoDaddy has stringent rules in place to protect the security of domains, this cannot be the first time this situation has occurredThe irony is that GoDaddy, in its attempt to protect clients, has put our business at risk
I use Godaddy for hosting servicesI was happy with their service until a representative LIED to me in order to switch my hosting service to a "faster" serverI later learned from another Godaddy employee the server is NOT any faster I've had NOTHING but problems since the day I switched to CPanel I've spoken to many of their customer service reps, who are CLUESLESS on how to fix the problem THEY created I spoke to a supervisor by the name of HAYDEN JHUSTAD who PROMISED be the primary contact until all problems where resolvedWell, HAYDEN JHUSTAD refuses to return my calls or reply to my emailsHAYDEN J HUSTAD is ignoring me completely THEY ARE A BUNCH OF LIERS!!!! The problem could EASLY be fixed if they allowed me to return to the old server WHICH THEIR SUPERVISOR HAYDEN JHUSTAD REFUSES TO DOHe, like Godaddy does NOT care about their customers!!! It's been almost MONTHS and NOTHING has been resolved AVOID THIS COMPANY AT AT ALL COST
I had a domain and [redacted] with godaddyCustomer #: [redacted] However I did the transfer with days of domain expiry but this never happen as domain was locked by go daddyNow they are asking three times the fees with $extra for my own domainI do not want to continue with godaddy and wish to transfer my domain but they won't let that happenThis is a blackmailHow can you charge when I submitted the domain transfer
More than six months ago, I noticed Workspace and its corresponding iOS app were getting wonky and insufficiently functioning as a basic email systemI called customer service, and by a very rude and dismissive man was told (paraphrasing) "it's free so either deal with it or buy something else." I asked to speak with a manager as he would not answer direct and specific questionsThe manager, a woman, informed me that I can actually stay with Workspace, took a detailed list of issues, and assured me she'll call back with a tech update Of course that didn't happen so this process, almost exactly, was repeated four more times Cut to last week when I tried again, and was told by another dismissive male rep to deal with it or switch to I asked to have a manager call meNever happenedBut magically overnight, I started getting noticed that Workspace was being phased out and Outlook is the recommended substituteWHAT? And perfectly, that substitute is not available for
GOdaddy sold me a domain name called [redacted] which I paid for and then took it away I paid for it and won it at the auction, it belongs to me and I should be able to now use it
In August of I was contacted by a representative from Go Daddy.comI was, at the time, a current customer of GD.com and I still amI was offered a new email plan that required us migrating (changing all account data) our existing email accounts, but was offered the new plan at zero additional cost for the migrationThis would require that we endure a period of email outage, several hours of computer work in our home, the creation of bafiles I agreed to accept the new terms, paid for the new plan in advance, and performed all of the steps on our computers and mobile devicesI was then informed by a Go Daddy supervisor, Andrew M***, that the "new plan" was actually not available to me at that time and that I would have to undo the days work, reestablish the proper configurations on my computers and mobile devices, and then wait for a financial credit to be applied to my cc accountThis literally represented 1/days of wasted timeFurther, MrM [redacted] or one of his
Godaddy's website will not work to install anything on our hosting plan, such as wordpress or other apps - citing "Bad request" When I attempted to contact through the help-chat, they tried to sell me hundreds of dollars of website design and finally said they couldn't help me(***) In our business the time that this takes costs moneyWe are paying someone right now to sell products off a site that godaddy cannot get running to the standards we have paid for
Two years ago, I had a domain name of ( [redacted] ) with go daddyThey took my renew payment of out of my atm/debit card, which caused my account to be hit with overdraft fees at the bankI called go daddy to complain about what happened and they did not assist me in resolving the issuesI told the representative that go daddy should at least warn their customer when their going to put a charge through the bank to give me time to deposit money into the accountWhen I called the bank to reverse the charges because I did not authorize go daddy to take the funds at that timeGo daddy turned around and tried to put additional fees on my account which made the billing issues worsego daddy has been holding my domain name for ransom for the past two years and will not release it back to the registrar to be hosted by another companyI do not want go daddy to host this account anymorebut like I said their holding it for ransom until I pay the entire debt that t
On Dec 9th I paid Go Daddy $to build a web site for my company " [redacted] ***" They basically just cut and pasted over my existing website In January I requested a refund because they were not truthful nor were they responding back with my previous concerns they claimed they could only refund me 2/of my payment I then requested a supervisor and was told that they would upgrade me to a better website and I would be very impressed I supplied them with the items that needed to be on this new website over a month ago and nothing has been done nor was there any follow up A phone called was made last week and they are refusing any type of refund and they are claiming they spent a lot of time, when in fact NOTHING has been done
I have numerous issues with godaddy and the latest being; the persona I was speaking with seemed adamant that he upgrade myssl to the latest versionI hestated and and refusedAgain he insisted that it would be a great idea to upgrade at that momentI asked , Why? again I sasked, are you on a commision or some kind of kick back, why are you pushing to upgrade right now? he said "I can get you a discount" sadly I agreed BUT!!! what he didnt tell me was that my site (which is my primary means of subsistence and the key to my business) would go of line and completely disappear fro to hours.....WTF.....so when I finally realize I call backThis story only gets worseIt is am on Friday and I am nursing my site because in one of their so called experienced fixer / tech (JOKE) delted all my plugind and my library If anyone reads this before they choose Godaddy "RUN AWAY" this is the biggest pile of crap you dont want get involved with
I sent an email to GoDaddy asking them to cancel my auto renew for an annual service They wrote back and told me I had to call in I called in but they now say they have no record of my calling in They billed me for years of service and had it deducted from my credit card I did not see the charge as I now live in a different state and my credit card statements were not forwarded to me I only found out about the charge when a collection agency called regarding this credit card which has not been used for over a year GoDaddy tells me they cannot cancel my service and will not prorate the charge, as if to say that I will be paying for years of service even though the service began months ago and they mistakenly did not cancel my service
I recently contacted this company in order to cancel the domain name that I had originally applied for because we no longer need to have a domain nameWhen I originally applied there was no request for personal picture identification or a colour copy of a current business licenseIf there had been I would not have appliedHowever, now when I request the cancellation of the domain name I am required to send picture id.( have no idea how they will verify that as they have nothing to compare to) and a current colour copy of a business licenseAs well if I wish to access the account to cancel the domain I am required to provide a cell phone numberI have explained that the domain name, the***Farm.com and as such the [redacted] Farm is not and never has been a company, never been incorporated, nor is it an organization and has never generated a business license so it is not possible to remit oneI am very uncomfortable with the added layers of personal information they are requesting simply
Company says that I have an account (that I have no knowledge of) which is being billed to my credit cardThey refuse to access the account to cancel or block that accountThey also refuse to stop performing an automated draft on my credit cardTheir reasoning is that I can't provide the acctPIN # nor can I receive any information by email because the account that the account was opened under no longer exists (shut down because it was hacked) either way they won't take any action If this account is associated with my original account, that information is no longer available because I cancelled the account and after several years of not needing the information, it was shredded Even though the company (obviously) still has, and the account is still associated with my credit card account, they say that they cannot and will not take any action
I attempted to purchase a domain name through Godaddy What I didn't see at any point in time is a "premium" domain name feeI paid via [redacted] which also never showed a total for the sale I get a notice from [redacted] that I have been charged 15KThen I receive the emailed receipt from Godaddy with total chargesI immediately tried to call godaddy about this, but could not get a live person on the phoneI also sent an email that was ignored Once I finally got a hold of a live person at Godaddy I was then told that Premium accounts are not refundable My husband also called Godaddy about this and he was told that if I had called in days they could have done somethingI tried I could not get anyone on the phone without a PINI didn't even know I had a PIN All screens for purchases are very unclearThey are cluttered and designed to make you see the small charged $for the doman and an $chargeSomehow turned into a $15K charge I did not agree to this amount
I purchased a domain "ourhometownrealtor.com" I checked it, it said it was available, and purchased it for I believe years, I received something from "realtors association" stating this was illegal to use in this context within a domain name and I needed to cease and desist using it I called Godaddy, told them I needed to shut it down and asked if I could be change my domain to a "legal" domain of the same price with the year and a half or whatever amount I had left on my already paid for contract, and was told, No, I could cancel it and I can purchase another, and they were not willing to refund my remaining money from my contract, nor allow me to choose a "legal name" I asked for a manager, I spoke to a Female to introduced her self as "Stacey" I believe, and she told me the same thingI asked why they would allow and show available these domains if they are illegal to use (they have many of these) I was told "well, they are only illegal if they find it and send you a Cease an
Godaddy's Hosting Deceptive Sales Practices Godaddy salesperson, Luis on the 23rd of May sold me a server and said they would migrate for meHe told me the server would be able to handle my capacity needs I bought the migration at and the server at monthlyAfter hours of the purchase, they told me they would no longer be able to migrate from my old serverI asked to cancel the order and it took over a week for me to receive my refund I still wanted to move to Godaddy so I just needed skmeone to migrateI found a company Fantasktic that charged me $so I purchased the server again for $ It took Fantasktic a few days to migrate my files to Godaddy and when we finally got there the server kept crashing I called tech support at Godaddy and they said that my CPU usage was more than available for the planI asked them why Luis (their salesperson) would sell it to me and they said there was no way they could know if the server would handle my files
I asked godaddy.com to cancel my website in AugustThe account was paid in full into 2018, so I presumed the web site would be left running until thenInstead the web site was totally removedThey told me today it would require $to reinstate my web site [redacted]
Godaddy mistakenly charged my credit card instead of using in-store credit, then charge me admin fees, not only that they are not making any sense to delete my email box [redacted] that I used for a long time for the error they made and lying saying cancelled my domain, they actually hid it and not let me to access the DNS zone file and charge me for admin fees
I called into this lame [redacted] company today at 08:AM and talked to a Brian that was really rude and I advised him that I had a domain name that renewed for year, but I only wanted a year renewal He told me that he could cancel the domain name but I could not renew the domain name for any term that is less than the original term in the auto renew process Then when I asked to talk to a supervisor he put me on a endless hold Then I talked to Kyle LeslieHe would give me a answer, and then later change the answer or tell me a different answer He told me that if I wanted to change auto renew that I could consolidate a few domains and do it that way Then I asked how to do that, he said that I couldn't They did give me a free year on one of my other domains to compensate me, but at this point I was already on the phone for minutes Then Kyle promised me a 25% discount, and he offered to take my order than for the discount I told him that I was not ready to make an
Since mid 2013, [redacted] and [redacted] Connection paid Go Daddy in advance and with additional fees for protection to host the new domain and website Over the next 1/yrswe received few if any calls from the web In 2016, [redacted] started receiving invoices from Go Daddy Confused, because of the above mentioned precautions, ***’s assistant, ***, called Go Daddy to find out what the invoices were for She called on the following dates: 3/14/16, 4/11/16, 5/2/16, 6/7/(times) and 6/14/ Initially, [redacted] was told that the account was paid in full and they did not know what the $bill was for Only in June did she find out there was serious trouble In June, 2016, [redacted] tried to go to her website but could not find it When ***’s assistant called Go Daddy again she was assured by the agent that [redacted] still owned [redacted] .comThe representative then looked into the records and said WE HAD BEEN HOSTING for 1/years, [redacted]
On October 16th, 2016, our office manager, [redacted] ***, was fired due to fraudOur GoDaddy account was managed by her, and since she was administrator on our account, we have been unable to access the account sinceI have made multiple phone calls, and have on multiple occasions submitted the owner’s photo ID, our business license, and utility bills to prove the business is oursI am repeatedly stonewalled, and keep receiving the same automated response telling me that the only way to get into the account is through her personal email (which we very clearly don’t have access to), and have no idea how it is paid I was told it’s through a PayPal account, but the owner has no knowledge of the existence of that accountThough I understand that GoDaddy has stringent rules in place to protect the security of domains, this cannot be the first time this situation has occurredThe irony is that GoDaddy, in its attempt to protect clients, has put our business at risk
I use Godaddy for hosting servicesI was happy with their service until a representative LIED to me in order to switch my hosting service to a "faster" serverI later learned from another Godaddy employee the server is NOT any faster I've had NOTHING but problems since the day I switched to CPanel I've spoken to many of their customer service reps, who are CLUESLESS on how to fix the problem THEY created I spoke to a supervisor by the name of HAYDEN JHUSTAD who PROMISED be the primary contact until all problems where resolvedWell, HAYDEN JHUSTAD refuses to return my calls or reply to my emailsHAYDEN J HUSTAD is ignoring me completely THEY ARE A BUNCH OF LIERS!!!! The problem could EASLY be fixed if they allowed me to return to the old server WHICH THEIR SUPERVISOR HAYDEN JHUSTAD REFUSES TO DOHe, like Godaddy does NOT care about their customers!!! It's been almost MONTHS and NOTHING has been resolved AVOID THIS COMPANY AT AT ALL COST
I had a domain and [redacted] with godaddyCustomer #: [redacted] However I did the transfer with days of domain expiry but this never happen as domain was locked by go daddyNow they are asking three times the fees with $extra for my own domainI do not want to continue with godaddy and wish to transfer my domain but they won't let that happenThis is a blackmailHow can you charge when I submitted the domain transfer
More than six months ago, I noticed Workspace and its corresponding iOS app were getting wonky and insufficiently functioning as a basic email systemI called customer service, and by a very rude and dismissive man was told (paraphrasing) "it's free so either deal with it or buy something else." I asked to speak with a manager as he would not answer direct and specific questionsThe manager, a woman, informed me that I can actually stay with Workspace, took a detailed list of issues, and assured me she'll call back with a tech update Of course that didn't happen so this process, almost exactly, was repeated four more times Cut to last week when I tried again, and was told by another dismissive male rep to deal with it or switch to I asked to have a manager call meNever happenedBut magically overnight, I started getting noticed that Workspace was being phased out and Outlook is the recommended substituteWHAT? And perfectly, that substitute is not available for
GOdaddy sold me a domain name called [redacted] which I paid for and then took it away I paid for it and won it at the auction, it belongs to me and I should be able to now use it
In August of I was contacted by a representative from Go Daddy.comI was, at the time, a current customer of GD.com and I still amI was offered a new email plan that required us migrating (changing all account data) our existing email accounts, but was offered the new plan at zero additional cost for the migrationThis would require that we endure a period of email outage, several hours of computer work in our home, the creation of bafiles I agreed to accept the new terms, paid for the new plan in advance, and performed all of the steps on our computers and mobile devicesI was then informed by a Go Daddy supervisor, Andrew M***, that the "new plan" was actually not available to me at that time and that I would have to undo the days work, reestablish the proper configurations on my computers and mobile devices, and then wait for a financial credit to be applied to my cc accountThis literally represented 1/days of wasted timeFurther, MrM [redacted] or one of his
Godaddy's website will not work to install anything on our hosting plan, such as wordpress or other apps - citing "Bad request" When I attempted to contact through the help-chat, they tried to sell me hundreds of dollars of website design and finally said they couldn't help me(***) In our business the time that this takes costs moneyWe are paying someone right now to sell products off a site that godaddy cannot get running to the standards we have paid for
Two years ago, I had a domain name of ( [redacted] ) with go daddyThey took my renew payment of out of my atm/debit card, which caused my account to be hit with overdraft fees at the bankI called go daddy to complain about what happened and they did not assist me in resolving the issuesI told the representative that go daddy should at least warn their customer when their going to put a charge through the bank to give me time to deposit money into the accountWhen I called the bank to reverse the charges because I did not authorize go daddy to take the funds at that timeGo daddy turned around and tried to put additional fees on my account which made the billing issues worsego daddy has been holding my domain name for ransom for the past two years and will not release it back to the registrar to be hosted by another companyI do not want go daddy to host this account anymorebut like I said their holding it for ransom until I pay the entire debt that t
On Dec 9th I paid Go Daddy $to build a web site for my company " [redacted] ***" They basically just cut and pasted over my existing website In January I requested a refund because they were not truthful nor were they responding back with my previous concerns they claimed they could only refund me 2/of my payment I then requested a supervisor and was told that they would upgrade me to a better website and I would be very impressed I supplied them with the items that needed to be on this new website over a month ago and nothing has been done nor was there any follow up A phone called was made last week and they are refusing any type of refund and they are claiming they spent a lot of time, when in fact NOTHING has been done