I was charged for a service I did not wantIt was automatically renewedThe reason I could not stop the renewal was because I forgot my password and they demanded a step process where I had to fill out a form and waitBy the time I got my new password I was past the date of unchecking the "renew" box The Service was the personal website builder renewal Item # [redacted] $$and the office starter email renewal item # [redacted] $and the Search engine visibility renewal year item # [redacted] $ I emailed and called them a few timesthey said I was past date of cancellation even though I told them that I was in process of resetting my password which took a few days at leastI cant remember how long the process was at this time but I can find out if it's pertinent The total bill was for $ I told them that I built my website on [redacted] and did not need their services, never wanted them and never ordered them They were steadfast in their denial of my refundI
Godaddy involved itself in the ongoing abuse of my websites , [redacted] , [redacted] and [redacted] My involvement with the Internet is being suppressed by some webhosts sabotaging my websites or trying to censure and keep them from the webGodaddy is the registrar for my websites about of them and has the responsibility of maintaining them whenever I should decide to park them I had a problem with Ahosting against whom I have filed a complaint , leaving my websites online with error messages to deliberately embarrass my company as I have a small business also associated with them I first contacted GoDaddy on Friday April , so that I could change the DNS on the websites and park them immediately so as remove the "downtime" on my websites That would give me time to do whatever was necessary to restructure my websites to avoid further embarrassment and inconvenience In stead of resolving the change in DNS in a reasonable
On February I called to buy two domains and was encouraged by the sales person to buy a few more "bulk" domainsThe totals I agreed to were for $1,and $When I checked my checking account the next day there were additional charges for $and $that I didn't authorizeThat same day my checking account was hackedWhen I called Godaddy they said the latter amounts were purchased online, however, I nor my partner went online and made purchasesThe person I spoke with went all purchases, deleted more domains that did not have to be bought in bulk like the sales person had mentioned, and agreed the refund would be $1,When I checked my account today I still had not received a credit to my accountI called and they said a portion of the refunds had been made but my bank is showing no attemptsAlso, now they are renigging on the $and $refunds even though Seren O [redacted] with the company included these amounts in the refund last week
Advertisement I purchased a domain from godaddy On their website they advertised- when you register for years or more 1st year price is $additional years $ At checkout cart was showing for years Called support and they couldn't help me, didn't offer a satisfactory answer
I have been with GoDaddy for about ten years and never had a problem with any of my websites redirecting to other sitesI currently have five websites up on GoDaddy digitalseven.nyc thegrindny.com onythestory.com nylahd.com and brendan cochrane.com Recently GoDaddy purchased a company called [redacted] which handles website [redacted] tyAll of a sudden all of my websites are redirecting to other sites and having problems loading GoDaddy told me to purchase SSL certificates which they maintained would make my sites secure and these problems would not occur anymoreThey also advised me to purchase the [redacted] ty package which monitors and cleans your site and gives you regular checkupsNone of these additional products which cost me several hundred more dollars a year workThen a representative told me I need a firewall protection package which he indicated would be $70+ per month totalling over $year I am maintaining that GoDaddy in conjunction with [redacted] are looking at websites and
Hello, I purchased Business Website Builder through GoDaddy, which made claims and promised both online and over the phone that this would be a seamless experience and easy to use and it was anything BUT that I have struggled with it continuously and have done my best to make the most of it So instead I purchased [redacted] through GoDaddy again, giving them my business to create my website Already it is far superior that the the Business Website Builder they sold me over Since I bought a second website builder product through them and haven't been able to use the initial Business Website Builder I simply asked for a refund on it No luck, Kayla on the phone but was nothing but short and condescending to me I in good faith tried repeatedly to use their product with no luck, I then bought a second product from them which I am ok with The fact they wont refund their crappy Business Website Builder as it did not live up to the promises they made is ridiculous
My website went down due to non-paymentThis is because my father was in the hospital with a life-threatening health situation and I forgot to pay the renewal fee When I contacted Godaddy they told me I would need to pay $to restoreI asked if they could waive the fee due to my personal situation and my status as a long-trees customerThey said noSo I paid the $and the rep told me my site should be up shortly I got a call from my web designer who noticed problems with my siteIt in fact had not been restored and there were “pieces” of my site up I called Godaddy and a company rep said he would fix the problemHe did not do so, nor did anyone call to follow up My last call was to a company rep who tried to restore but couldn’tHe told me that their terms of service reveals no promise to restoreI explained that two company reps told me the site could be restored and if that wasn’t the case, they should have told me so before I paid the $ At that
My website hosting does not work...any files larger than about 1M cannot be accessedGoDaddy is able to reproduce this problem on their end I asked for a ticket to be opened to debug it and they claim the problem is with my ISP However...I have the problem (AT&T ISP), my phone has the problem (T-Mobile ISP) and of my friends have the problem (Spectrum and Verizon ISPs) Additionally, *GoDaddy [redacted] can reproduce the problem on their end So now 2mo into a 10yr hosting plan my website is unusable I would ideally like the problem to be fixed, but if that is not possible then a prorated refund
I purchased a domain a while back The business use is no longer valid as the business never got under way I was charged a TEN year renewal service for a domain name that I have absolutely no use for I asked for a refund and was quoted some small print pilferage justifier I the asked for a reduction to a year renewal and was again referred to the small print I was not afforded a copy of the small print and was directed to their website to look for it on my own This is highway robber y at its most classic domain = gocleland.com
GoDaddy charged me for a recurring expense for a domain name But, I do not use it anymore so I called them to cancel and asked for a full refund the $they charged me They REFUSED to refund me as the auto-renewal for their service is "days" for multiple year, but is "days" for one-year renewal (see below from their website) Why is a refund for an auto-renewal for multiple year vsone-year renewal be different (days vsdays)? This policy is very discriminatory in that it's a difference of days depending on what type of account you have? Their practices are not good business practices and they should be asked to update their policies I was out of the country and so the days would not have given me enough time to get this resolved as I did not have access to contact Go Daddy during my time out of the country Domain Name Registrations/Renewals Standard Terms New Registration Days (Hours) Auto-Renewal (one-year)
Have contacted Godaddy times to resolve this issue and them and their people our impeded our business I have updated contact info times and have to wait days to complete for it never to be done In the meantime we are paying and billed twice for services and can not switch to company bc they are intentionally blocking! Going on for one month and multiple times we jumped through their hoops only back at step one again and again four times
We submitted all our document to removal of two step verification and still its not been updated our domain getting cancelled now and customer serrvice are hopeless they dint even call back and the cut the call IF the case is not resolved we need to go legally Hope any body will return back Thanks ***
Godaddy is persistently sending SPAM, unsolicited, unwanted, junk, sometimes offensive e-mails All originate at Godaddy.com URLs and have responses at "sable.godaddy.com" The sending URLs are in the form of " [redacted] and vary slightly each time But all originate not on a hosted registered domain, but on GoDaddy's direct domains - i.ecoming from GoDaddy All are addressed to a domain that I am the administrator for, all are addressed to a mail address that was scraped from a web site this has been going on for over six months, often several SPAMs per week sometimes per day Complaints about each offending e-mail are sent to "[email protected]" with full headers; GoDaddy's online complaint form rejects any complaints that have a godaddy.com URL Calls to their support line has not met with success in getting the offensive e-mails stopped Proper protocol is NOT to click on a SPAMs link for removal, but to complain to the ISP...in this case GoDaddy is both
I called the customer service a couple times from September because of my frustrations of not being able to accept email and can't login to their site until I decided to cancel all the service (office 365, search engine visibility and wesbite builder) except for the domains I thought everything's good until today when I checked my credit card bill and saw that I have charges from go daddy for the services that I cancelled They told me today that they cannot cancel, they can only stop the automatic renewal and that I need to do it in their website but I cant even login to their site I keep requesting to reset my password but doesn't work I spend my whole afternoon trying to get it resolved, talked to guys from the company but no one can help but my finally the last email I got to reset password works so I cancelled I don't think that it's fair to get charge on something that doesn't work and wasted my time and made me frustrated They charged me for the yearly amount
I have been a customer of Godaddy.com for yearsI presently have domain names Over the past years I would get an email a few weeks before each domain name was due for renewalI then had the opportunity to decide whether or not I wanted to renew or drop that domain nameI had a conversation with someone about my bill for a website builder and about dropping one of my domain names which I was no longer usingThat was what we discussedNow I find that godaddy.com automatically renewed all of my domains for another year even though some of them weren't due until August 2018, July 2018, August 2017, July Of course they charged it to my credit card that they had on fileTHIS WAS NOT AUTHORIZEDThey told me that since the domain name was renewed they cannot refund me my money This is totally unethical and unbusiness-like THEY HAD NO RIGHT TO RENEW DOMAIN NAMES THAT WERE NOT EVEN CLOSE TO THE EXPIRATION DATE I don't understand how you can give this company a
I was attempting to renew my online store website on GoDaddyI entered a coupon code (CJCCOUP30) for 30% offA green banner popped up stating that I entered a valid code.The discounted price ~$was reflected in the check out areaThis was correct and I clicked “Complete Purchase,” paying with my [redacted] account GoDaddy already had on fileI was then redirected to a confirmation screen stating that I was successfully charged ~$I was absolutely shocked as this was ~ $more than I originally agreed to pay when I authorized usage of my [redacted] AccountI contacted customer support immediatelyI spoke to Kevin via web chat who told me “You never entered a codeWe can refund your money, but we have to delete your website and you will have to start all overOr we can restore your website for a fee.” I then spoke to his supervisor Christian who just apologized for my displeasure at GoDaddy’s solution - I expressed my frustration further and did not receive a response after some
I purchased a website makeover over a year ago, paid for it in full, and kept paying for the current website hosting until I had time to update some of my content They never told me I had only a certain amount of time to get the work done With working a very full time job, a part-time consulting practice, grad school, volunteer work and two kids, it became obvious to me that I did not have the time to update the content myself as I had originally thought so I called godaddy and they said they have a new, even easier-to-update [redacted] product that I would be switched to and to call back when I was had time to answer a series of questions regarding the design I wanted When I called back, after being transferred FOUR times, I talked with a rude service person who lectured me on waiting so long and told me that their latest product was better now so it was more expensive and that I couldn’t possibly expect to get what I bought so long ago He told me that if I bought something at
We have been a customer of Godaddy for many yearsWe have subscribed to a Dedicated Server to maintain good performance of our websiteWe also pay additional costs for the Assisted Server Service Several months ago a Godaddy Representative called me to have our server ( [redacted] ) upgraded to another server ( [redacted] ) because the old server was becoming outdatedI was promised that the migration would be seamless During the course of the migration we found that several files were not migrated, but we worked with Godaddy to resolveAll seemed to be running smoothly on [redacted] until last weekAll of a sudden our Email was gone! I called Godaddy and found that our email was never migrated from [redacted] to [redacted] , and Godaddy turned off [redacted] With some resistance by Godaddy they were going to Migrate the Email from [redacted] to [redacted] I did get some attitude, They spent hours doing the migration, apparently they claimed they do not do anything with Email, and since I am
We have been buying domians with Go Daddy under Account no [redacted] since We have a lot of doamins with this companyFor some reason they have reset ll the domain settings to auto renew when every time we purchase a domain we select one year and not select auto renewThe person we just talked today at 5:am PST, 2/13/was the most manipulative, deceptive and threatening typical of pushy telemarketersWe told him we are going to dispute the charges but he wants us to keep calling back to cancel, hence to let charges go throughI don't know how long this person works at Go Daddy but we have been as long time customers telling us deceptive tactics that everything is set to auto renewWe also get calls everyday with this telemarketers from Go Daddy leaving messages when we don't want them harassing us
[redacted] Thank you for chatting with us! How may I help you today? [redacted] 1:am hello [redacted] I still have the email problem and now it's starting to cost me money 1:am please let me know what to do to solve it once and for all [redacted] I'm sorry to hear thatWhat is the email address in question? [redacted] anything @welikewifi.com Based on your current MX record settings, we determined that your email is currently set up to work with a different providerYou cannot manage third party email accounts from the Workspace Control Center [redacted] Ok, let me take a look at the account I am showing per the notes from earlier today that SRV records needed to be removed in order to fix this issueI am showing that was done but that can take up to to hours to take effect [redacted] sure then explain this please: why hours ago I could send email from these accounts but not receive it and now I am back to not sending nor receiving? [redacted] That could be due to propagation as during that time DNS is hitting different servers across the world at any given point in timeOnce it has fully propagated it would be expected to work correctly at all times [redacted] right so through no fault of my own I lost email today at 10.30am local time and the official answer is that I may recover it sometime in the next two days, correct? [redacted] If an email does not reach the server there would not be a way to recover it after the factIt would have to be resent after it is working correctly [redacted] sure so, again: through no fault of my own I lost email today at 10.30am local time and the official answer is that I may recover it sometime in the next two days, correct? [redacted] Yes, that's correct [redacted] understood now let's enter the compensation part of the conversation because if this is not my doing then it is the supplier's which would be godaddy please let me know what happens now [redacted] You are welcome to check with us after your email is working to see if we are able to help you out in any way but that is not something we are able to review until after the fact [redacted] let's assume we are at that point already what happens with this loss day of business due towhoknowswhatreason? [redacted] Well we would need to review the account after your email is working again to be able to review whether we are able to assist with any compensationSince it can take to hours to propagate I would recommend to contact us after that time so we can look at the account at that time [redacted] right seems we have a problem of communication let's say the email is working let's say everything is superb I am so happy but what happens with compensating the loss of business, time of my colleagues, and so on that was caused by this, again, no fault of a humble paying customer if this is a question you cannot answer, by all means waste no time and put me in touch with whomever can but I think the question is rather simple and answerable there is no need to deflect to a future moment in time and hope I will forget the whole thing while I get busy with coping with my losses [redacted] I have reviewed this with my supervisor and our policy is that you would need to contact us again once everything is up and runningI can't guarantee that we would be able to provide compensation but there are certain things that would need to be looked into once the email is working again based on how long it was down and what the specific cause was [redacted] aha, so you mean to say that the cause is not yet clear? I thought it was [redacted] I am not stating that, however I was not the one who assisted you when the cause was determined so additional review may need to be done at that time [redacted] great I was under the impression that the cause was clearSeems that was not logged as suchCould you please then make perfectly clear to me what the cause and culpable of this issue is? In no uncertain term, pleaseIt's important for the Revdex.com
I was charged for a service I did not wantIt was automatically renewedThe reason I could not stop the renewal was because I forgot my password and they demanded a step process where I had to fill out a form and waitBy the time I got my new password I was past the date of unchecking the "renew" box The Service was the personal website builder renewal Item # [redacted] $$and the office starter email renewal item # [redacted] $and the Search engine visibility renewal year item # [redacted] $ I emailed and called them a few timesthey said I was past date of cancellation even though I told them that I was in process of resetting my password which took a few days at leastI cant remember how long the process was at this time but I can find out if it's pertinent The total bill was for $ I told them that I built my website on [redacted] and did not need their services, never wanted them and never ordered them They were steadfast in their denial of my refundI
Godaddy involved itself in the ongoing abuse of my websites , [redacted] , [redacted] and [redacted] My involvement with the Internet is being suppressed by some webhosts sabotaging my websites or trying to censure and keep them from the webGodaddy is the registrar for my websites about of them and has the responsibility of maintaining them whenever I should decide to park them I had a problem with Ahosting against whom I have filed a complaint , leaving my websites online with error messages to deliberately embarrass my company as I have a small business also associated with them I first contacted GoDaddy on Friday April , so that I could change the DNS on the websites and park them immediately so as remove the "downtime" on my websites That would give me time to do whatever was necessary to restructure my websites to avoid further embarrassment and inconvenience In stead of resolving the change in DNS in a reasonable
On February I called to buy two domains and was encouraged by the sales person to buy a few more "bulk" domainsThe totals I agreed to were for $1,and $When I checked my checking account the next day there were additional charges for $and $that I didn't authorizeThat same day my checking account was hackedWhen I called Godaddy they said the latter amounts were purchased online, however, I nor my partner went online and made purchasesThe person I spoke with went all purchases, deleted more domains that did not have to be bought in bulk like the sales person had mentioned, and agreed the refund would be $1,When I checked my account today I still had not received a credit to my accountI called and they said a portion of the refunds had been made but my bank is showing no attemptsAlso, now they are renigging on the $and $refunds even though Seren O [redacted] with the company included these amounts in the refund last week
Advertisement I purchased a domain from godaddy On their website they advertised- when you register for years or more 1st year price is $additional years $ At checkout cart was showing for years Called support and they couldn't help me, didn't offer a satisfactory answer
I have been with GoDaddy for about ten years and never had a problem with any of my websites redirecting to other sitesI currently have five websites up on GoDaddy digitalseven.nyc thegrindny.com onythestory.com nylahd.com and brendan cochrane.com Recently GoDaddy purchased a company called [redacted] which handles website [redacted] tyAll of a sudden all of my websites are redirecting to other sites and having problems loading GoDaddy told me to purchase SSL certificates which they maintained would make my sites secure and these problems would not occur anymoreThey also advised me to purchase the [redacted] ty package which monitors and cleans your site and gives you regular checkupsNone of these additional products which cost me several hundred more dollars a year workThen a representative told me I need a firewall protection package which he indicated would be $70+ per month totalling over $year I am maintaining that GoDaddy in conjunction with [redacted] are looking at websites and
Hello, I purchased Business Website Builder through GoDaddy, which made claims and promised both online and over the phone that this would be a seamless experience and easy to use and it was anything BUT that I have struggled with it continuously and have done my best to make the most of it So instead I purchased [redacted] through GoDaddy again, giving them my business to create my website Already it is far superior that the the Business Website Builder they sold me over Since I bought a second website builder product through them and haven't been able to use the initial Business Website Builder I simply asked for a refund on it No luck, Kayla on the phone but was nothing but short and condescending to me I in good faith tried repeatedly to use their product with no luck, I then bought a second product from them which I am ok with The fact they wont refund their crappy Business Website Builder as it did not live up to the promises they made is ridiculous
My website went down due to non-paymentThis is because my father was in the hospital with a life-threatening health situation and I forgot to pay the renewal fee When I contacted Godaddy they told me I would need to pay $to restoreI asked if they could waive the fee due to my personal situation and my status as a long-trees customerThey said noSo I paid the $and the rep told me my site should be up shortly I got a call from my web designer who noticed problems with my siteIt in fact had not been restored and there were “pieces” of my site up I called Godaddy and a company rep said he would fix the problemHe did not do so, nor did anyone call to follow up My last call was to a company rep who tried to restore but couldn’tHe told me that their terms of service reveals no promise to restoreI explained that two company reps told me the site could be restored and if that wasn’t the case, they should have told me so before I paid the $ At that
My website hosting does not work...any files larger than about 1M cannot be accessedGoDaddy is able to reproduce this problem on their end I asked for a ticket to be opened to debug it and they claim the problem is with my ISP However...I have the problem (AT&T ISP), my phone has the problem (T-Mobile ISP) and of my friends have the problem (Spectrum and Verizon ISPs) Additionally, *GoDaddy [redacted] can reproduce the problem on their end So now 2mo into a 10yr hosting plan my website is unusable I would ideally like the problem to be fixed, but if that is not possible then a prorated refund
I purchased a domain a while back The business use is no longer valid as the business never got under way I was charged a TEN year renewal service for a domain name that I have absolutely no use for I asked for a refund and was quoted some small print pilferage justifier I the asked for a reduction to a year renewal and was again referred to the small print I was not afforded a copy of the small print and was directed to their website to look for it on my own This is highway robber y at its most classic domain = gocleland.com
GoDaddy charged me for a recurring expense for a domain name But, I do not use it anymore so I called them to cancel and asked for a full refund the $they charged me They REFUSED to refund me as the auto-renewal for their service is "days" for multiple year, but is "days" for one-year renewal (see below from their website) Why is a refund for an auto-renewal for multiple year vsone-year renewal be different (days vsdays)? This policy is very discriminatory in that it's a difference of days depending on what type of account you have? Their practices are not good business practices and they should be asked to update their policies I was out of the country and so the days would not have given me enough time to get this resolved as I did not have access to contact Go Daddy during my time out of the country Domain Name Registrations/Renewals Standard Terms New Registration Days (Hours) Auto-Renewal (one-year)
Have contacted Godaddy times to resolve this issue and them and their people our impeded our business I have updated contact info times and have to wait days to complete for it never to be done In the meantime we are paying and billed twice for services and can not switch to company bc they are intentionally blocking! Going on for one month and multiple times we jumped through their hoops only back at step one again and again four times
We submitted all our document to removal of two step verification and still its not been updated our domain getting cancelled now and customer serrvice are hopeless they dint even call back and the cut the call IF the case is not resolved we need to go legally Hope any body will return back Thanks ***
Godaddy is persistently sending SPAM, unsolicited, unwanted, junk, sometimes offensive e-mails All originate at Godaddy.com URLs and have responses at "sable.godaddy.com" The sending URLs are in the form of " [redacted] and vary slightly each time But all originate not on a hosted registered domain, but on GoDaddy's direct domains - i.ecoming from GoDaddy All are addressed to a domain that I am the administrator for, all are addressed to a mail address that was scraped from a web site this has been going on for over six months, often several SPAMs per week sometimes per day Complaints about each offending e-mail are sent to "[email protected]" with full headers; GoDaddy's online complaint form rejects any complaints that have a godaddy.com URL Calls to their support line has not met with success in getting the offensive e-mails stopped Proper protocol is NOT to click on a SPAMs link for removal, but to complain to the ISP...in this case GoDaddy is both
I called the customer service a couple times from September because of my frustrations of not being able to accept email and can't login to their site until I decided to cancel all the service (office 365, search engine visibility and wesbite builder) except for the domains I thought everything's good until today when I checked my credit card bill and saw that I have charges from go daddy for the services that I cancelled They told me today that they cannot cancel, they can only stop the automatic renewal and that I need to do it in their website but I cant even login to their site I keep requesting to reset my password but doesn't work I spend my whole afternoon trying to get it resolved, talked to guys from the company but no one can help but my finally the last email I got to reset password works so I cancelled I don't think that it's fair to get charge on something that doesn't work and wasted my time and made me frustrated They charged me for the yearly amount
I have been a customer of Godaddy.com for yearsI presently have domain names Over the past years I would get an email a few weeks before each domain name was due for renewalI then had the opportunity to decide whether or not I wanted to renew or drop that domain nameI had a conversation with someone about my bill for a website builder and about dropping one of my domain names which I was no longer usingThat was what we discussedNow I find that godaddy.com automatically renewed all of my domains for another year even though some of them weren't due until August 2018, July 2018, August 2017, July Of course they charged it to my credit card that they had on fileTHIS WAS NOT AUTHORIZEDThey told me that since the domain name was renewed they cannot refund me my money This is totally unethical and unbusiness-like THEY HAD NO RIGHT TO RENEW DOMAIN NAMES THAT WERE NOT EVEN CLOSE TO THE EXPIRATION DATE I don't understand how you can give this company a
I was attempting to renew my online store website on GoDaddyI entered a coupon code (CJCCOUP30) for 30% offA green banner popped up stating that I entered a valid code.The discounted price ~$was reflected in the check out areaThis was correct and I clicked “Complete Purchase,” paying with my [redacted] account GoDaddy already had on fileI was then redirected to a confirmation screen stating that I was successfully charged ~$I was absolutely shocked as this was ~ $more than I originally agreed to pay when I authorized usage of my [redacted] AccountI contacted customer support immediatelyI spoke to Kevin via web chat who told me “You never entered a codeWe can refund your money, but we have to delete your website and you will have to start all overOr we can restore your website for a fee.” I then spoke to his supervisor Christian who just apologized for my displeasure at GoDaddy’s solution - I expressed my frustration further and did not receive a response after some
I purchased a website makeover over a year ago, paid for it in full, and kept paying for the current website hosting until I had time to update some of my content They never told me I had only a certain amount of time to get the work done With working a very full time job, a part-time consulting practice, grad school, volunteer work and two kids, it became obvious to me that I did not have the time to update the content myself as I had originally thought so I called godaddy and they said they have a new, even easier-to-update [redacted] product that I would be switched to and to call back when I was had time to answer a series of questions regarding the design I wanted When I called back, after being transferred FOUR times, I talked with a rude service person who lectured me on waiting so long and told me that their latest product was better now so it was more expensive and that I couldn’t possibly expect to get what I bought so long ago He told me that if I bought something at
We have been a customer of Godaddy for many yearsWe have subscribed to a Dedicated Server to maintain good performance of our websiteWe also pay additional costs for the Assisted Server Service Several months ago a Godaddy Representative called me to have our server ( [redacted] ) upgraded to another server ( [redacted] ) because the old server was becoming outdatedI was promised that the migration would be seamless During the course of the migration we found that several files were not migrated, but we worked with Godaddy to resolveAll seemed to be running smoothly on [redacted] until last weekAll of a sudden our Email was gone! I called Godaddy and found that our email was never migrated from [redacted] to [redacted] , and Godaddy turned off [redacted] With some resistance by Godaddy they were going to Migrate the Email from [redacted] to [redacted] I did get some attitude, They spent hours doing the migration, apparently they claimed they do not do anything with Email, and since I am
We have been buying domians with Go Daddy under Account no [redacted] since We have a lot of doamins with this companyFor some reason they have reset ll the domain settings to auto renew when every time we purchase a domain we select one year and not select auto renewThe person we just talked today at 5:am PST, 2/13/was the most manipulative, deceptive and threatening typical of pushy telemarketersWe told him we are going to dispute the charges but he wants us to keep calling back to cancel, hence to let charges go throughI don't know how long this person works at Go Daddy but we have been as long time customers telling us deceptive tactics that everything is set to auto renewWe also get calls everyday with this telemarketers from Go Daddy leaving messages when we don't want them harassing us
[redacted] Thank you for chatting with us! How may I help you today? [redacted] 1:am hello [redacted] I still have the email problem and now it's starting to cost me money 1:am please let me know what to do to solve it once and for all [redacted] I'm sorry to hear thatWhat is the email address in question? [redacted] anything @welikewifi.com Based on your current MX record settings, we determined that your email is currently set up to work with a different providerYou cannot manage third party email accounts from the Workspace Control Center [redacted] Ok, let me take a look at the account I am showing per the notes from earlier today that SRV records needed to be removed in order to fix this issueI am showing that was done but that can take up to to hours to take effect [redacted] sure then explain this please: why hours ago I could send email from these accounts but not receive it and now I am back to not sending nor receiving? [redacted] That could be due to propagation as during that time DNS is hitting different servers across the world at any given point in timeOnce it has fully propagated it would be expected to work correctly at all times [redacted] right so through no fault of my own I lost email today at 10.30am local time and the official answer is that I may recover it sometime in the next two days, correct? [redacted] If an email does not reach the server there would not be a way to recover it after the factIt would have to be resent after it is working correctly [redacted] sure so, again: through no fault of my own I lost email today at 10.30am local time and the official answer is that I may recover it sometime in the next two days, correct? [redacted] Yes, that's correct [redacted] understood now let's enter the compensation part of the conversation because if this is not my doing then it is the supplier's which would be godaddy please let me know what happens now [redacted] You are welcome to check with us after your email is working to see if we are able to help you out in any way but that is not something we are able to review until after the fact [redacted] let's assume we are at that point already what happens with this loss day of business due towhoknowswhatreason? [redacted] Well we would need to review the account after your email is working again to be able to review whether we are able to assist with any compensationSince it can take to hours to propagate I would recommend to contact us after that time so we can look at the account at that time [redacted] right seems we have a problem of communication let's say the email is working let's say everything is superb I am so happy but what happens with compensating the loss of business, time of my colleagues, and so on that was caused by this, again, no fault of a humble paying customer if this is a question you cannot answer, by all means waste no time and put me in touch with whomever can but I think the question is rather simple and answerable there is no need to deflect to a future moment in time and hope I will forget the whole thing while I get busy with coping with my losses [redacted] I have reviewed this with my supervisor and our policy is that you would need to contact us again once everything is up and runningI can't guarantee that we would be able to provide compensation but there are certain things that would need to be looked into once the email is working again based on how long it was down and what the specific cause was [redacted] aha, so you mean to say that the cause is not yet clear? I thought it was [redacted] I am not stating that, however I was not the one who assisted you when the cause was determined so additional review may need to be done at that time [redacted] great I was under the impression that the cause was clearSeems that was not logged as suchCould you please then make perfectly clear to me what the cause and culpable of this issue is? In no uncertain term, pleaseIt's important for the Revdex.com