I have had nothing but problems with GoDaddy since AprilMy website goes down and they don't fix itThey then blame meIt has gone down several times and this time they can't get it backI am going to have to pay MORE money to my web designer to get it back! I have already paid her for this and Go Daddy lost all the informationI pay Go Daddy for back up on my sites and they still lost it! I have lost numerous sales and spent HOURS of my time on the phone with them with no resolve! I need my site up and workingThey have also lied to me on several accounts about the services they provide! Please help me to get the problem solved and to save other consumers from this night mare!!!
My website was shut down from the website builder not renewingGo Daddy claims they tried to call and email me but email and phone records show no contactThey proceed to charge me an extra $to recover my website on 2/9/Go Daddy rep Chris M*** tells me it will be 24-hours before my website is up againI then ask to talk to a manager and after an extensive wait I talk to a manager that is extremely rude and didn't listen to my complaintHe also tells me my website will be up in 24-hoursOn 2/22/my website is still not upI call back to get a different rep that tells my my website has been sitting in "park" since 2/9/and they forgot to publish it which would begin the 24-hour clockNow after waiting days I have to wait another 24-hours when the initial rep and manager assured me it will be up in 24-hours putting it active on 2/11/at the latestThey offer no form of compensation for their mistakes and they make you pay to get your websit
I made a mistake ordering a product
I only meant to paid for month of the produce and I was charged for a year of the product
I called Godaddy and asked for a refund
to my bank card
I was promised a refund.Your refund receipt number is:
June 28, 10:AM
QTY ITEM PRICE
-GoCentral Personal - Renewal - Year -$
Subtotal: -$
Shipping & Handling: $
Tax: $
Store Credit: $
Total: $
I have not received a refund to my bank card as of
July
I do not want a store credit, I want my money back
I'm a long time customer of GoDaddy This is the time the same situation has happened where a large portion of my Domain Names have been deleted because GoDaddy charged the incorrect billing card The old card was removed because of fraud and a new one has been on file These domains were my business, including my own name
In 2012, I reserved a domain name with GoDaddy related to a business I was openingAt the time, I selected auto renewalThe business closed in early On 8/4/2017, I received email notice from GoDaddy of the auto renewalI immediately tried to reply to decline authorization, but the email was a DoNotReplyI tried to log into my account to cancel, but I did not have either my username or passwordI called *** to dispute the charge, explaining the unsuccessful actions I had taken to try to reach to GoDaddy*** couldn't initiate a dispute for a pending charge, but I initiated a dispute the same day the charge postedOn 8/11/2017, I received notice from *** that GoDaddy verified the chargeI called GoDaddy to inquire about cancellation of the charge since I did not need or want the domain name.The GoDaddy rep verified my identity by seeking last digits of credit card number to which the charge was made However, GoDaddy refused to remove charge, telling me that I had mis
Godaddy deleted my website without letting me knowI should have been notified prior to their decision
I spent over $5,on my website trusting Godaddy as a safe place for my website and files
I also spent about hours in work editing and perfecting my website
I'm requesting a full refund of all money that I have ever paid to the company for all sites and services
I would like to get this resolved before taking the matter to court
Customers have the right to be properly notified
I received a renewal notice for my domain metaversus.com from GoDaddy stating it was PROTECTED and for year after the expiration dateWhen I tried to renew after the expiration date, my domain was already goneI fought with them for weeks on it, but they said it was not protected even though I had an email stating soI believe they are now trying to sell my domain back to me for $There is no indication that the owner has changed based on the whois recordsIt still is registered under my details for registration dateThis is extortion
Godaddy.com was my website builder for nine or almost years In March 2016, godaddy.com deleted my website in spite of my payments of $each monthAccording to go daddy.com people, the people receiving my payments do not know where to post my payments so it is sitting in a bucket somewhere (as accountant, we call that suspense account) and not being posted to my account I only have one account so how difficult is it to figure out where to post a $monthly payment when there is only one account for a specific customerI have contacted them several times about this issue, but they could no longer bring my website on line after the deletion One of the managers tried to persuade me to stay with godaddy.com to keep my business without giving me a reasonable discount for the damages that they caused me so I decided to transfer my domains somewhere else To make this story short, I called godaddy.com before the New Year's to request a refund for my payments (total of mo
Our business registered a Godaddy account and purchased a domainOne of our former colleague left the company on bad terms, and he secretly changed our password and the associated credit cardAs a result, we couldn't access our accountWe called customer service two times and discuss about this situation for over mins, they said they couldn't do anything unless we have the 4-digit pin (which anyone can change if they have the account username and password) or the last digits of the associated credit card (which was changed easily) even though our business owns the account and the domain nameWe were willing to provide all kinds of evidence to prove our ownership such as business license, purchase receipt of the domain and proper photo ID etcThis matter could've been solved easily given the premises Godaddy digs into our account record, but they simply refused to do that and blamed everything on usThat was a really unprofessional thing to doWe own the account, and we own
I have a domain name registered through godaddy.comyears ago I renewed the account for yearsSomehow I must have checked a box that allowed them to renew my account automatically and was just charged $for another yearsI believe the auto-renewal must be a default option that I didn't notice, because I don't recall authorizing this chargeThis was my debit card, which comes straight out of my bank account and I don't think I would have selected that option knowingly I see that they sent me a notification of the renewal days prior, which I missedHowever, the e-mail stated that it was set to renew and quoted a rate of $14.95/yrIt didn't say anything about renewing for years
I reached out and asked if it was possible to credit the year renewal and instead charge me for just year or yearsThey have indicated that they can't do anything once the renewal has taken placeThey just charged my account yesterday, it's not like a charge from a week ago
I do not need to sign on to my Go Daddy (my web hosting company) account frequentlyHowever, whenever I do (perhaps once every six months or so) my customer ID # and password do not workNaturally, I've thought I was responsible then, I realized what they were doingThey want their customers to call them, their sales persons (tech support and sales are one and the same) in order, not only to reset the password (which actually really was correct) but, this gives them a one-one-one sales opportunityIn order to identify the caller during the initial automated phone call process they ask the customer for the last digits of their credit cardThis is so the customer has the credit card in hand at the time of the phone callI have tried to sign onto various analytics and web browsing tools and search functions and they can never identify me as the owner of my site because Go Daddy does not recognize my customer ID# or passwordWhat they are aggressively after is for the customer to call them then and get them to purchase their very expensive SEO services, or other products
IN APRIL OF I SPOKE TO A CUSTOMER SERVICE MEMBER AND ASKED THEM TO REMOVE ME FROM BILLING AND ALL EMAILS AND TO CANCEL MY ACCOUNT COMPLETELY....I WAS ASSURED THAT THIS WOULD HAPPEN...SINCE THEN THEY CONTINUE TO BILL ME ...THEY BILLED ME IN SEPTAND NOW ON APRIL 2ND....I DO NOT GET EMAILS....BUT WHEN I CHECK MY BANK ACCOUNT THEY JUST TAKE OUT MONEY THEY REFUSE TO STOP BILLING AND CLAIM THAT THEY DON'T KNOW ANYTHING ABOUT CANCELING ACCOUNT THEY WILL NOT TAKE EMAILS....ONLY PHONE CALLS AND REFUSE REFUNDS I SPEND OVER HOURS ON CUSTOMER SUPPORT WITH KRISTY E WHO REFUSED TO LET ME TALK WITH HER MANAGER JOE AND ACTUALLY SAID THAT I WAS WRONG AND THEY HAVE EVERY RIGHT TO CHARGE ME....BUT IF I WANT A COPY OF THE PHONE RECORDING THAT VALIDATES I CANCELED I CAN PAY THEM $75/HOUR TO FIND IT I DO NOT WANT ANYTHING TO DO WITH THIS COMPANY EXCEPT MY $ BACK AND THEM TO QUIT CHANGING ME AND TO CANCEL EVERYTHING...WHICH IS WHAT I REQUESTED EXACTLY YEARS AGO
We made numerous phone calls to explaining to GoDaddy that they were NOT authorized to renew our subscription without authorization and they continue to bill us and renew our subscriptionThey refuse to refund the charge to our Amex account
I was suppose to receive a refund in the amount of $on 1/06/for services I didn't use in early
I called GoDaddy tonight and was told the refund went thru on my original credit card I asked for the last digits and realized I no longer or never had that credit card The numbers are not familiar at allIn fact I was told the credit card was a MasterCard that expired 5/
My question is why you would attempt to refund to an expired card? I was told not to worry the refund would just attach to the newer MC..I called all my current MC and there is no refund I called GoDaddy again and was told if there was a problem I would receive a check I asked how long before GoDaddy would know there was a problem refunding to the expired credit card? Usually up to days..The refund was issued 1/06/and today is 2/6/ But again I was told if there is a problem I would receive a checkMy question is "where is my refund?" Go Daddy by now should know whether or no
When I reviewed my Master Charge Statement, I noticed a charge from GoDaddy of $ I phoned their office to inquire what this charge was for I was informed that it was an automatic renewal of WalterFamilyWebsite.com
websiteI had cancelled this website some time agoI was told that I only cancelled part of the websiteThe person I talked too said she would stop future billings but would not credit my account for the $ I then checked the website and found that GoDaddy was trying to sell the website name and claimed that the website was parked for free as a courtesyMost people probably wouldn't go to the trouble to deal with an amount this small Godaddy could be scamming millions by their business practices
I signed up with GoDaddy LLCIn April of as a school project to get a domain name to build myself a portfolio site for my multimedia careerI started getting renewal reminders in mid March, I didn't think much of themFast forward to the date of my domain expiration, I wake up to find two, charges from GoDaddy; One for 128.88, and one for The lesser one is for an auto-renewal for my domain, I'm not too worried about thatBut seeing almost $vanish from my account is a little irksomeThey rope you in for little to nothing, then bait and switch a year laterTotally shady
This morning, I purchased a domain name that was at auction for $I clicked "buy it now" and was prompted to sign up for an account and give my billing info, which I didThroughout the purchase process, there were no checkmarks incorporating my understanding or agreement to any special policies, or even any links in fine print beneath any of the purchase stating "by clicking purchase, you agree..." etcAfter my purchase, I went to try and access the domain in my account to transfer it to an existing website built on a different platform, but my account showed domainsI did the live chat, where I was connected with someone named *** told me that I would not be able to see the domain in my account until the redemption period for the original owner expired on October 23rdI had no idea that I wouldn't be able to use the domain for weeks, and would never have purchased if I had known thatI told him as much and he asked if I wanted to process a refundI said yes, and he
GoDaddy sold me a faux website and did provide faux list of credentials to allow me to forward simple HTML packets of even the simplest of data to be published
Sales portended the following needed credentials to use FileZilla
host:
username: a0qh5sxcwsie
password: tj&db3Eg)*g0{O
This did not work and their tech support cld not provide help by way of providing me credntilas that would work
Indeed, tech support tried to convince me that I was in errorI tried and tried listening to their remedies for having provided me with bad logincredentials
I am and a retired CNN/TBS engineerI dealt with high-end PCs and since there was such of thing as a PCGoDaddy couldn't provide me with simple FileZilla login credentials and then attempted to say it was my fault as I repeatedly followed their incorrect instructions
I canceled my account with Go Daddy on 7/13/and they still billed me on 7/19/This is after the sales representative from the company stated that I would not be billed
I was domain privacy registration and after buying this service I am not got service I can see my all private information on the third-party websitethat means GoDaddy sale all customer private information to the third partywhen I was talked with customer service department they told me it will change in hours but it's not changedafter again I was called to customer service department they talk with me minutes and then tell me we can't do anything
that's means I was paid for my privacy registration infobut they do not give me service they already share my information with all third partyand if I am updating my domain registration info in Godaddy it's also updated in the third partyso why you charge me privacy registration fees?
I have had nothing but problems with GoDaddy since AprilMy website goes down and they don't fix itThey then blame meIt has gone down several times and this time they can't get it backI am going to have to pay MORE money to my web designer to get it back! I have already paid her for this and Go Daddy lost all the informationI pay Go Daddy for back up on my sites and they still lost it! I have lost numerous sales and spent HOURS of my time on the phone with them with no resolve! I need my site up and workingThey have also lied to me on several accounts about the services they provide! Please help me to get the problem solved and to save other consumers from this night mare!!!
My website was shut down from the website builder not renewingGo Daddy claims they tried to call and email me but email and phone records show no contactThey proceed to charge me an extra $to recover my website on 2/9/Go Daddy rep Chris M*** tells me it will be 24-hours before my website is up againI then ask to talk to a manager and after an extensive wait I talk to a manager that is extremely rude and didn't listen to my complaintHe also tells me my website will be up in 24-hoursOn 2/22/my website is still not upI call back to get a different rep that tells my my website has been sitting in "park" since 2/9/and they forgot to publish it which would begin the 24-hour clockNow after waiting days I have to wait another 24-hours when the initial rep and manager assured me it will be up in 24-hours putting it active on 2/11/at the latestThey offer no form of compensation for their mistakes and they make you pay to get your websit
I made a mistake ordering a product
I only meant to paid for month of the produce and I was charged for a year of the product
I called Godaddy and asked for a refund
to my bank card
I was promised a refund.Your refund receipt number is:
June 28, 10:AM
QTY ITEM PRICE
-GoCentral Personal - Renewal - Year -$
Subtotal: -$
Shipping & Handling: $
Tax: $
Store Credit: $
Total: $
I have not received a refund to my bank card as of
July
I do not want a store credit, I want my money back
I'm a long time customer of GoDaddy This is the time the same situation has happened where a large portion of my Domain Names have been deleted because GoDaddy charged the incorrect billing card The old card was removed because of fraud and a new one has been on file These domains were my business, including my own name
In 2012, I reserved a domain name with GoDaddy related to a business I was openingAt the time, I selected auto renewalThe business closed in early On 8/4/2017, I received email notice from GoDaddy of the auto renewalI immediately tried to reply to decline authorization, but the email was a DoNotReplyI tried to log into my account to cancel, but I did not have either my username or passwordI called *** to dispute the charge, explaining the unsuccessful actions I had taken to try to reach to GoDaddy*** couldn't initiate a dispute for a pending charge, but I initiated a dispute the same day the charge postedOn 8/11/2017, I received notice from *** that GoDaddy verified the chargeI called GoDaddy to inquire about cancellation of the charge since I did not need or want the domain name.The GoDaddy rep verified my identity by seeking last digits of credit card number to which the charge was made However, GoDaddy refused to remove charge, telling me that I had mis
Godaddy deleted my website without letting me knowI should have been notified prior to their decision
I spent over $5,on my website trusting Godaddy as a safe place for my website and files
I also spent about hours in work editing and perfecting my website
I'm requesting a full refund of all money that I have ever paid to the company for all sites and services
I would like to get this resolved before taking the matter to court
Customers have the right to be properly notified
I received a renewal notice for my domain metaversus.com from GoDaddy stating it was PROTECTED and for year after the expiration dateWhen I tried to renew after the expiration date, my domain was already goneI fought with them for weeks on it, but they said it was not protected even though I had an email stating soI believe they are now trying to sell my domain back to me for $There is no indication that the owner has changed based on the whois recordsIt still is registered under my details for registration dateThis is extortion
Godaddy.com was my website builder for nine or almost years In March 2016, godaddy.com deleted my website in spite of my payments of $each monthAccording to go daddy.com people, the people receiving my payments do not know where to post my payments so it is sitting in a bucket somewhere (as accountant, we call that suspense account) and not being posted to my account I only have one account so how difficult is it to figure out where to post a $monthly payment when there is only one account for a specific customerI have contacted them several times about this issue, but they could no longer bring my website on line after the deletion One of the managers tried to persuade me to stay with godaddy.com to keep my business without giving me a reasonable discount for the damages that they caused me so I decided to transfer my domains somewhere else To make this story short, I called godaddy.com before the New Year's to request a refund for my payments (total of mo
Our business registered a Godaddy account and purchased a domainOne of our former colleague left the company on bad terms, and he secretly changed our password and the associated credit cardAs a result, we couldn't access our accountWe called customer service two times and discuss about this situation for over mins, they said they couldn't do anything unless we have the 4-digit pin (which anyone can change if they have the account username and password) or the last digits of the associated credit card (which was changed easily) even though our business owns the account and the domain nameWe were willing to provide all kinds of evidence to prove our ownership such as business license, purchase receipt of the domain and proper photo ID etcThis matter could've been solved easily given the premises Godaddy digs into our account record, but they simply refused to do that and blamed everything on usThat was a really unprofessional thing to doWe own the account, and we own
I have a domain name registered through godaddy.comyears ago I renewed the account for yearsSomehow I must have checked a box that allowed them to renew my account automatically and was just charged $for another yearsI believe the auto-renewal must be a default option that I didn't notice, because I don't recall authorizing this chargeThis was my debit card, which comes straight out of my bank account and I don't think I would have selected that option knowingly I see that they sent me a notification of the renewal days prior, which I missedHowever, the e-mail stated that it was set to renew and quoted a rate of $14.95/yrIt didn't say anything about renewing for years
I reached out and asked if it was possible to credit the year renewal and instead charge me for just year or yearsThey have indicated that they can't do anything once the renewal has taken placeThey just charged my account yesterday, it's not like a charge from a week ago
I do not need to sign on to my Go Daddy (my web hosting company) account frequentlyHowever, whenever I do (perhaps once every six months or so) my customer ID # and password do not workNaturally, I've thought I was responsible then, I realized what they were doingThey want their customers to call them, their sales persons (tech support and sales are one and the same) in order, not only to reset the password (which actually really was correct) but, this gives them a one-one-one sales opportunityIn order to identify the caller during the initial automated phone call process they ask the customer for the last digits of their credit cardThis is so the customer has the credit card in hand at the time of the phone callI have tried to sign onto various analytics and web browsing tools and search functions and they can never identify me as the owner of my site because Go Daddy does not recognize my customer ID# or passwordWhat they are aggressively after is for the customer to call them then and get them to purchase their very expensive SEO services, or other products
IN APRIL OF I SPOKE TO A CUSTOMER SERVICE MEMBER AND ASKED THEM TO REMOVE ME FROM BILLING AND ALL EMAILS AND TO CANCEL MY ACCOUNT COMPLETELY....I WAS ASSURED THAT THIS WOULD HAPPEN...SINCE THEN THEY CONTINUE TO BILL ME ...THEY BILLED ME IN SEPTAND NOW ON APRIL 2ND....I DO NOT GET EMAILS....BUT WHEN I CHECK MY BANK ACCOUNT THEY JUST TAKE OUT MONEY THEY REFUSE TO STOP BILLING AND CLAIM THAT THEY DON'T KNOW ANYTHING ABOUT CANCELING ACCOUNT THEY WILL NOT TAKE EMAILS....ONLY PHONE CALLS AND REFUSE REFUNDS I SPEND OVER HOURS ON CUSTOMER SUPPORT WITH KRISTY E WHO REFUSED TO LET ME TALK WITH HER MANAGER JOE AND ACTUALLY SAID THAT I WAS WRONG AND THEY HAVE EVERY RIGHT TO CHARGE ME....BUT IF I WANT A COPY OF THE PHONE RECORDING THAT VALIDATES I CANCELED I CAN PAY THEM $75/HOUR TO FIND IT I DO NOT WANT ANYTHING TO DO WITH THIS COMPANY EXCEPT MY $ BACK AND THEM TO QUIT CHANGING ME AND TO CANCEL EVERYTHING...WHICH IS WHAT I REQUESTED EXACTLY YEARS AGO
We made numerous phone calls to explaining to GoDaddy that they were NOT authorized to renew our subscription without authorization and they continue to bill us and renew our subscriptionThey refuse to refund the charge to our Amex account
I was suppose to receive a refund in the amount of $on 1/06/for services I didn't use in early
I called GoDaddy tonight and was told the refund went thru on my original credit card I asked for the last digits and realized I no longer or never had that credit card The numbers are not familiar at allIn fact I was told the credit card was a MasterCard that expired 5/
My question is why you would attempt to refund to an expired card? I was told not to worry the refund would just attach to the newer MC..I called all my current MC and there is no refund I called GoDaddy again and was told if there was a problem I would receive a check I asked how long before GoDaddy would know there was a problem refunding to the expired credit card? Usually up to days..The refund was issued 1/06/and today is 2/6/ But again I was told if there is a problem I would receive a checkMy question is "where is my refund?" Go Daddy by now should know whether or no
When I reviewed my Master Charge Statement, I noticed a charge from GoDaddy of $ I phoned their office to inquire what this charge was for I was informed that it was an automatic renewal of WalterFamilyWebsite.com
websiteI had cancelled this website some time agoI was told that I only cancelled part of the websiteThe person I talked too said she would stop future billings but would not credit my account for the $ I then checked the website and found that GoDaddy was trying to sell the website name and claimed that the website was parked for free as a courtesyMost people probably wouldn't go to the trouble to deal with an amount this small Godaddy could be scamming millions by their business practices
I signed up with GoDaddy LLCIn April of as a school project to get a domain name to build myself a portfolio site for my multimedia careerI started getting renewal reminders in mid March, I didn't think much of themFast forward to the date of my domain expiration, I wake up to find two, charges from GoDaddy; One for 128.88, and one for The lesser one is for an auto-renewal for my domain, I'm not too worried about thatBut seeing almost $vanish from my account is a little irksomeThey rope you in for little to nothing, then bait and switch a year laterTotally shady
This morning, I purchased a domain name that was at auction for $I clicked "buy it now" and was prompted to sign up for an account and give my billing info, which I didThroughout the purchase process, there were no checkmarks incorporating my understanding or agreement to any special policies, or even any links in fine print beneath any of the purchase stating "by clicking purchase, you agree..." etcAfter my purchase, I went to try and access the domain in my account to transfer it to an existing website built on a different platform, but my account showed domainsI did the live chat, where I was connected with someone named *** told me that I would not be able to see the domain in my account until the redemption period for the original owner expired on October 23rdI had no idea that I wouldn't be able to use the domain for weeks, and would never have purchased if I had known thatI told him as much and he asked if I wanted to process a refundI said yes, and he
GoDaddy sold me a faux website and did provide faux list of credentials to allow me to forward simple HTML packets of even the simplest of data to be published
Sales portended the following needed credentials to use FileZilla
host:
username: a0qh5sxcwsie
password: tj&db3Eg)*g0{O
This did not work and their tech support cld not provide help by way of providing me credntilas that would work
Indeed, tech support tried to convince me that I was in errorI tried and tried listening to their remedies for having provided me with bad logincredentials
I am and a retired CNN/TBS engineerI dealt with high-end PCs and since there was such of thing as a PCGoDaddy couldn't provide me with simple FileZilla login credentials and then attempted to say it was my fault as I repeatedly followed their incorrect instructions
I canceled my account with Go Daddy on 7/13/and they still billed me on 7/19/This is after the sales representative from the company stated that I would not be billed
I was domain privacy registration and after buying this service I am not got service I can see my all private information on the third-party websitethat means GoDaddy sale all customer private information to the third partywhen I was talked with customer service department they told me it will change in hours but it's not changedafter again I was called to customer service department they talk with me minutes and then tell me we can't do anything
that's means I was paid for my privacy registration infobut they do not give me service they already share my information with all third partyand if I am updating my domain registration info in Godaddy it's also updated in the third partyso why you charge me privacy registration fees?