Have tried unsuccessfully two times to close an account with Go Daddy, Always get the run around Very unfriendly customer service
I even cancelled a Amex credit card to avoid them charging me and they somehow linked my new card number and charged me $
I have demanded service to be shut off , cancelled, etc
But all they say is until I can tell them the original credit card number that I opened account with back in , there is nothing they can do But they have no problem charging my current AMEX business account card
This company is terrible and have demanded, sent letter and still nothing
I feel this entire balance was collected fraudulentlyIn there fine print it says you must notify them in seven days from charging your cardUnderstand but when the credit card statement doesn't get dropped from AMEX for a week or possibly three weeks there is no way you could know it had been charged
It is such poor business practice and it should be obvious as all the neg
Two problems:
Godaddy charged my card without my permissionAfter initially purchasing a domain from them I went back into settings and turned auto renewal offa year later, after the domain would have expired, they renewed anywayWhen I called customer service to explain the mistake, the person I spoke to claimed that it wasn't a mistake, he further claimed that it was mandatory to accept auto renewal in order to purchase a domainWhen I said that I don't believe that true, because I turned it off he became very rude and impatient and said that I cannotKnowing that he was mistaken I asked to speak to his supervisorHe put me on hold for several minutes and came back on the line and asked, "It's gunna be a while are you really gunna hold?" When I replied that I did intend to he uttered an intelligible guttural sound and place me back on holdAs time more time passed he came back and said "its gunna be a long time you know"I replied that this was OK and he placed me back o
I have been trying to manage my SOA record on domains using GoDaddy's Premium DNS serviceThe form gives me an edit button that does not work When I called and spoke to sales and support (one dept), they informed me that thiey did not understand dns much less why I would want to change my recordsI then spoke to a supervisor, who again told me she did not understand dns or why I would want to edit my recordsShe did tell me that they do not allow me to edit my SOA record, and they can not edit it eitherDespite the fact that they are using an unmonitored email address as the responsible party in violation of ICAAN directives
I run a animal rescue by my self, I do not have time for major company's looking for negative attn to put me in the middle of their petty little fights
I have repeatedly told all people that if you cause me issues during the time I am feeding the animals at the rescue then their will be a issue
Last night during animal feeding time when I am the busiest, my godaddy web site of http://rnarc.info
was removed by google from my google search business listing
In google support they pointed out that it has a godaddy spam advertising metatag now that needs to be fixed ." Check out this GoDaddy hosted webpage! http://rnarc.info"
Godaddy and google are of the largest computer related company's on the planet, they both have ceo's that are billionaires yet they have nothing better to do with their time then to put some one who runs a animal shelter for unwanted abused and abandoned pets as a volunteer which means I do not get paid and I have done this for hours a day since
o
I requested a domain transfer from GoDaddy to another domain hosting site, 11/25/I went through all the steps of making my information public, received all needed codes and approved what I needed on my end through GoDaddy and entered all the information with the new host and it was all processing what I thought smoothlyMy domain with GoDaddy was set to expire 12/8/Transfer wasn't suppose to take more than 7-daysI continued to use my domain with no issues whatsoever figuring all was wellThen I received an email this evening 12/9/from my new domain host saying they we're sorry, but they were unable to transfer my domain from godaddy that it was cancelledDue to either bad authorization code or I did not approve the transfer on GoDaddy's endI found this all quite strange since I did all the needed steps previouslyI called GoDaddy customer support and explained the issues I was having transferring my domainThe girl explained that she didn't understand why it to
This Gowill sell you information as soon as you hit the button send to register your domainI asked them to put my phone # in a Do Not Call List , but they didn't and I'm still receiving dozens of emails and phone calls from different fake US phone #sGoShiYou have to stop doing thatI stop doing business with you and will prevent anyone wanted to do business with youI would give -if I could !
I have been keeping a close eye on a domain name: ***", which's status is "pending delete" beforeThe whois query results showed that the domain name would be deleted and put on public market recentlyI have been tracking the domain name for several days, at the same time, I purchased "Godaddy domain backordering" of ***" to rise the success rate of registration
Until March 19, (the time zone is UTC+8, the same below), one of my friends found that ***" could be registered in GodaddyImmediately I have been noticed, I registered it in GodaddyYet strange, I haven't received any reminder from "Godaddy domain backordering" service even I had registered elm pay.com successfully, nor service had been triggered
But surprisingly, later in the day, I received an email message from Godaddy, it showed that my domain name ***" had been removed, without any reasons, nor did I receive any other notices from Godaddy, such as a phone call, etc
The
I no longer have the domain ***This domain was renewed automatically with no notificationI was unable to access the site to cancelI contacted go daddy on occasions asking to cancelThe cancellation has been refused although the website no longer existsGodaddy still charged my credit card $
I do not want the non-existent websiteI would like whatever remainder of the year I was charged reversed back to my credit card
I called Godaddy and nobody is able to help me with my issue and due to this im losing thousands of dollars a day , customer services answer is the cant help me and cant do nothing I have sent the the problem wich is in godaddy server I send proof backing this up 100% I even have recodings of how ignorant are the customer service
I purchased a domain name called "ufe.me" by errorI sent and email and called GoDaddy right after, and I was told that I was going to get a full refund within the next business daysCouple of days later I get an email from GoDaddy telling me that they will not get me a refund at all based on their policyThe rep Amanda which I talk to over the phone, verified and confirmed that I was going to get a full refundEver since I got the email from them I have had a battle back and forth with themI cannot believe that this company tells lies to customers about refunds
I have emails from them, let me know if you need me to forward them to you
I have been trying to get my website created by GoDaddy for the last monthsThe service has been HORRIBLE I have continued to provide information to Professional Web Services I have several emails that demonstrate the lack of responsiveness from the team Because I believed they would do what was promised, I decided not to request a refund a few weeks ago I was told I would receive a draft of my site by the 8th This was perfect since we have a board meeting scheduled on the 12th to review itToday is the 11th and I have not received a draft, nor a call/email explaining the delayNow, I need to reschedule my board to meet, causing me further inconvenienceThis is VERY POOR CUSTOMER SERVICEWe are a small non-profit and a current domain customer with GoDaddy and decided to spend more than our budget allowed for a professional site I am now concerned if we continue, what will be the response when we request updates!
I was looking for a lower-cost option for registering my domain name., ***
I found GoDaddy online where they advertise registration for $and state that this "includes a one-year extension" :
***
So I went ahead and transfered to GoDaddy for my annual registration and then found that they said my renewal is due in monthsI disputed this with them and was told basically "tough" - that the price "is $14.99/yr so it's like paying year with year free" which is patently not true, since they will want $in 12-months time to renew
I stated that they advertised $including a one year extension and was told "I can imagine how you feelyou must be on a tight budget." , adding insult to injury
I accused them of 'bait and switch', but they basically told me there is nothing they will do
I am trying to renew my business web site domain registration and associated email accounts after my credit card expiredI have been locked out of my GoDaddy account and cannot get in for approximately THREE DAYS NOW and counting! I have tried talking with customer service, and they are not helpfulEach time I call I have waited on hold for 55+ minutes
The password reset email is the one that they have turned off so I am not able to restore my account
They have said that it will take hours after I provided further documentation to be able to get into my account
I have been paying monthly for my website to remain on-line at *** via GoDaddy's hosting serviceEvery month, I receive a notice about pending expiration, and that I need to pay the bill, and I pay itI have not missed a monthly payment, and have been doing this for approximately a year nowI've been paying approximately $per month
December was differentI received an expiration notice on December I was traveling out of state for the first time in five years to see my family for the holidays on December 15, so that combined with a full inbox with too many emails, meant that I missed the expiration noticeI received a second expiration notice On December 23, which is the anniversary of when my ex-husband filed for divorce behind my backI don't deal well with this day, and to avoid negative things like self-harm and suicide, I typically engage in some form of distraction, like visiting a friendI received a third notification on January I saw
Sales rep completely misrepresented the package he was selling and promised features that were not included, even after repeatedly asking him to confirm the items were included
I have been with GoDaddy for a number of years now, for both my personal and business domainsI received an email from an Ashley M P*** this week, who claimed to be my "personal account manager" and stated that my website is out of dateShe also stated in the email 'THIS IS YOUR FINAL NOTICE"
I called and spoke to her, as typically when one of these "account managers" gets hold of me it is yet another overly aggressive attempt to up-sell meShe stated one of my two domains is on "outdated" software, and needs to be migrated to the newest versionAnd of course GoDaddy is "happy to help" - for $350.00, the same as THREE YEARS worth of maintenance on the domainI asked, what if I don't want to pay you to migrate it for me? The response:
"Then you'll have to rebuild from scratchAnd if you don't get it done in time your site will come downGood luck with that."
When I mentioned I think it unfair to tell me about this only days AFTER I had paid maintenance for the next y
I have been billed twice for the same amount $in September and October through a a personal American Express card that I had on file I had de-activated my account over months prior but the domain site automatically renews every 2-years and sends a billing notification to an email accountThey apparently did invoice me but the invoice was sent to an old and closed down account *** which has an auto reply on it saying that this account is now closed
I have put a hold on both the payments with AMEX but GoDaddy has told me that their policy is only to refund accounts if you contact them within days of noticing the chargeI contacted them in September and in October within 10-days of seeing the charges but they said it's outside of "their window"
I had been responsible and deleted a number of domains over 2-years ago but apparently one slipped through on the earthlink emailI am frustrated because the window of time to complain and re-a
Although I received correspondence from the Revdex.com regarding my recently purchased, ***, and complaint #***, the provided response from GoDaddy to the Revdex.com stated, "If our customer is still interested in owning the domain they would need to reach out to the current Registrant found on the public WHOIS: who.godaddy.com or they may be interested in GoDaddy’s Domain Buy Service: https://www.godaddy.com/domains/domain-broker.aspx."
This new complaint alleges that GoDaddy's suggested resolution to my initial complaint is to either contact the current registrant, which is GoDaddy, or to pay GoDaddy additional fees to act as a broker for my originally purchased URL
This offered resolution is insulting and unethical business practices
I was automatically charged for another year When I saw my credit card statement I saw the bill$ I was contacted several weeks ago by a Godaddy rep and I told them I did not want their service as I haven logged on for over months The service did not work for me and I did not want to continueI called the customer service number and spoke with sacia on 2/3/@11:48am est She said they were not going to refund my$ because it was over days The charge on the statement was on 12/27/
How would I know I was charged within the day period This is deceptive business practice and I am looking for a full refund Thank you
Have tried unsuccessfully two times to close an account with Go Daddy, Always get the run around Very unfriendly customer service
I even cancelled a Amex credit card to avoid them charging me and they somehow linked my new card number and charged me $
I have demanded service to be shut off , cancelled, etc
But all they say is until I can tell them the original credit card number that I opened account with back in , there is nothing they can do But they have no problem charging my current AMEX business account card
This company is terrible and have demanded, sent letter and still nothing
I feel this entire balance was collected fraudulentlyIn there fine print it says you must notify them in seven days from charging your cardUnderstand but when the credit card statement doesn't get dropped from AMEX for a week or possibly three weeks there is no way you could know it had been charged
It is such poor business practice and it should be obvious as all the neg
Go Daddy overcharged my credit card and refuses to make correction stating that the payment went to ICANN
Two problems:
Godaddy charged my card without my permissionAfter initially purchasing a domain from them I went back into settings and turned auto renewal offa year later, after the domain would have expired, they renewed anywayWhen I called customer service to explain the mistake, the person I spoke to claimed that it wasn't a mistake, he further claimed that it was mandatory to accept auto renewal in order to purchase a domainWhen I said that I don't believe that true, because I turned it off he became very rude and impatient and said that I cannotKnowing that he was mistaken I asked to speak to his supervisorHe put me on hold for several minutes and came back on the line and asked, "It's gunna be a while are you really gunna hold?" When I replied that I did intend to he uttered an intelligible guttural sound and place me back on holdAs time more time passed he came back and said "its gunna be a long time you know"I replied that this was OK and he placed me back o
I have been trying to manage my SOA record on domains using GoDaddy's Premium DNS serviceThe form gives me an edit button that does not work When I called and spoke to sales and support (one dept), they informed me that thiey did not understand dns much less why I would want to change my recordsI then spoke to a supervisor, who again told me she did not understand dns or why I would want to edit my recordsShe did tell me that they do not allow me to edit my SOA record, and they can not edit it eitherDespite the fact that they are using an unmonitored email address as the responsible party in violation of ICAAN directives
I run a animal rescue by my self, I do not have time for major company's looking for negative attn to put me in the middle of their petty little fights
I have repeatedly told all people that if you cause me issues during the time I am feeding the animals at the rescue then their will be a issue
Last night during animal feeding time when I am the busiest, my godaddy web site of http://rnarc.info
was removed by google from my google search business listing
In google support they pointed out that it has a godaddy spam advertising metatag now that needs to be fixed ." Check out this GoDaddy hosted webpage! http://rnarc.info"
Godaddy and google are of the largest computer related company's on the planet, they both have ceo's that are billionaires yet they have nothing better to do with their time then to put some one who runs a animal shelter for unwanted abused and abandoned pets as a volunteer which means I do not get paid and I have done this for hours a day since
o
I requested a domain transfer from GoDaddy to another domain hosting site, 11/25/I went through all the steps of making my information public, received all needed codes and approved what I needed on my end through GoDaddy and entered all the information with the new host and it was all processing what I thought smoothlyMy domain with GoDaddy was set to expire 12/8/Transfer wasn't suppose to take more than 7-daysI continued to use my domain with no issues whatsoever figuring all was wellThen I received an email this evening 12/9/from my new domain host saying they we're sorry, but they were unable to transfer my domain from godaddy that it was cancelledDue to either bad authorization code or I did not approve the transfer on GoDaddy's endI found this all quite strange since I did all the needed steps previouslyI called GoDaddy customer support and explained the issues I was having transferring my domainThe girl explained that she didn't understand why it to
This Gowill sell you information as soon as you hit the button send to register your domainI asked them to put my phone # in a Do Not Call List , but they didn't and I'm still receiving dozens of emails and phone calls from different fake US phone #sGoShiYou have to stop doing thatI stop doing business with you and will prevent anyone wanted to do business with youI would give -if I could !
I have been keeping a close eye on a domain name: ***", which's status is "pending delete" beforeThe whois query results showed that the domain name would be deleted and put on public market recentlyI have been tracking the domain name for several days, at the same time, I purchased "Godaddy domain backordering" of ***" to rise the success rate of registration
Until March 19, (the time zone is UTC+8, the same below), one of my friends found that ***" could be registered in GodaddyImmediately I have been noticed, I registered it in GodaddyYet strange, I haven't received any reminder from "Godaddy domain backordering" service even I had registered elm pay.com successfully, nor service had been triggered
But surprisingly, later in the day, I received an email message from Godaddy, it showed that my domain name ***" had been removed, without any reasons, nor did I receive any other notices from Godaddy, such as a phone call, etc
The
I no longer have the domain ***This domain was renewed automatically with no notificationI was unable to access the site to cancelI contacted go daddy on occasions asking to cancelThe cancellation has been refused although the website no longer existsGodaddy still charged my credit card $
I do not want the non-existent websiteI would like whatever remainder of the year I was charged reversed back to my credit card
I called Godaddy and nobody is able to help me with my issue and due to this im losing thousands of dollars a day , customer services answer is the cant help me and cant do nothing I have sent the the problem wich is in godaddy server I send proof backing this up 100% I even have recodings of how ignorant are the customer service
I purchased a domain name called "ufe.me" by errorI sent and email and called GoDaddy right after, and I was told that I was going to get a full refund within the next business daysCouple of days later I get an email from GoDaddy telling me that they will not get me a refund at all based on their policyThe rep Amanda which I talk to over the phone, verified and confirmed that I was going to get a full refundEver since I got the email from them I have had a battle back and forth with themI cannot believe that this company tells lies to customers about refunds
I have emails from them, let me know if you need me to forward them to you
I have been trying to get my website created by GoDaddy for the last monthsThe service has been HORRIBLE I have continued to provide information to Professional Web Services I have several emails that demonstrate the lack of responsiveness from the team Because I believed they would do what was promised, I decided not to request a refund a few weeks ago I was told I would receive a draft of my site by the 8th This was perfect since we have a board meeting scheduled on the 12th to review itToday is the 11th and I have not received a draft, nor a call/email explaining the delayNow, I need to reschedule my board to meet, causing me further inconvenienceThis is VERY POOR CUSTOMER SERVICEWe are a small non-profit and a current domain customer with GoDaddy and decided to spend more than our budget allowed for a professional site I am now concerned if we continue, what will be the response when we request updates!
I was looking for a lower-cost option for registering my domain name., ***
I found GoDaddy online where they advertise registration for $and state that this "includes a one-year extension" :
***
So I went ahead and transfered to GoDaddy for my annual registration and then found that they said my renewal is due in monthsI disputed this with them and was told basically "tough" - that the price "is $14.99/yr so it's like paying year with year free" which is patently not true, since they will want $in 12-months time to renew
I stated that they advertised $including a one year extension and was told "I can imagine how you feelyou must be on a tight budget." , adding insult to injury
I accused them of 'bait and switch', but they basically told me there is nothing they will do
I am trying to renew my business web site domain registration and associated email accounts after my credit card expiredI have been locked out of my GoDaddy account and cannot get in for approximately THREE DAYS NOW and counting! I have tried talking with customer service, and they are not helpfulEach time I call I have waited on hold for 55+ minutes
The password reset email is the one that they have turned off so I am not able to restore my account
They have said that it will take hours after I provided further documentation to be able to get into my account
I have been paying monthly for my website to remain on-line at *** via GoDaddy's hosting serviceEvery month, I receive a notice about pending expiration, and that I need to pay the bill, and I pay itI have not missed a monthly payment, and have been doing this for approximately a year nowI've been paying approximately $per month
December was differentI received an expiration notice on December I was traveling out of state for the first time in five years to see my family for the holidays on December 15, so that combined with a full inbox with too many emails, meant that I missed the expiration noticeI received a second expiration notice On December 23, which is the anniversary of when my ex-husband filed for divorce behind my backI don't deal well with this day, and to avoid negative things like self-harm and suicide, I typically engage in some form of distraction, like visiting a friendI received a third notification on January I saw
Sales rep completely misrepresented the package he was selling and promised features that were not included, even after repeatedly asking him to confirm the items were included
I have been with GoDaddy for a number of years now, for both my personal and business domainsI received an email from an Ashley M P*** this week, who claimed to be my "personal account manager" and stated that my website is out of dateShe also stated in the email 'THIS IS YOUR FINAL NOTICE"
I called and spoke to her, as typically when one of these "account managers" gets hold of me it is yet another overly aggressive attempt to up-sell meShe stated one of my two domains is on "outdated" software, and needs to be migrated to the newest versionAnd of course GoDaddy is "happy to help" - for $350.00, the same as THREE YEARS worth of maintenance on the domainI asked, what if I don't want to pay you to migrate it for me? The response:
"Then you'll have to rebuild from scratchAnd if you don't get it done in time your site will come downGood luck with that."
When I mentioned I think it unfair to tell me about this only days AFTER I had paid maintenance for the next y
I have been billed twice for the same amount $in September and October through a a personal American Express card that I had on file I had de-activated my account over months prior but the domain site automatically renews every 2-years and sends a billing notification to an email accountThey apparently did invoice me but the invoice was sent to an old and closed down account *** which has an auto reply on it saying that this account is now closed
I have put a hold on both the payments with AMEX but GoDaddy has told me that their policy is only to refund accounts if you contact them within days of noticing the chargeI contacted them in September and in October within 10-days of seeing the charges but they said it's outside of "their window"
I had been responsible and deleted a number of domains over 2-years ago but apparently one slipped through on the earthlink emailI am frustrated because the window of time to complain and re-a
Although I received correspondence from the Revdex.com regarding my recently purchased, ***, and complaint #***, the provided response from GoDaddy to the Revdex.com stated, "If our customer is still interested in owning the domain they would need to reach out to the current Registrant found on the public WHOIS: who.godaddy.com or they may be interested in GoDaddy’s Domain Buy Service: https://www.godaddy.com/domains/domain-broker.aspx."
This new complaint alleges that GoDaddy's suggested resolution to my initial complaint is to either contact the current registrant, which is GoDaddy, or to pay GoDaddy additional fees to act as a broker for my originally purchased URL
This offered resolution is insulting and unethical business practices
I was automatically charged for another year When I saw my credit card statement I saw the bill$ I was contacted several weeks ago by a Godaddy rep and I told them I did not want their service as I haven logged on for over months The service did not work for me and I did not want to continueI called the customer service number and spoke with sacia on 2/3/@11:48am est She said they were not going to refund my$ because it was over days The charge on the statement was on 12/27/
How would I know I was charged within the day period This is deceptive business practice and I am looking for a full refund Thank you