Dedicated IPsI have been getting charged for Dedicated Ips , but there is NO clear way to see what I have and what they are applied to
Since GDs accounting for Dedicated IPs is horrific and an investigation should be startedThis could be a SCAM!
This company sells services and make promises they don't keep until that service is soldHave a hard time to get anyone to help me with any technical issues as they want to charge $for any little change they can make to your websiteAwful, rude customer servicethey don't want to help you they want to get to pay for any changes on the website/pages and then get annoyed and rude if you try to correct anything they didNever again after this term
I am trying to renew my business web site domain registration and associated email accounts after my credit card expiredI have been locked out of my GoDaddy account and cannot get in for approximately THREE DAYS NOW and counting! I have tried talking with customer service, and they are not helpfulEach time I call I have waited on hold for 55+ minutes
The password reset email is the one that they have turned off so I am not able to restore my account
They have said that it will take hours after I provided further documentation to be able to get into my account
Sales rep completely misrepresented the package he was selling and promised features that were not included, even after repeatedly asking him to confirm the items were included
I have been a GoDaddy customer for years nowI have over domains registered with them as I am a small scale domain investorI am really fed up with their constant trickeryRecently I received an email offer for a 25% for purchases over dollarsBased on this offer, I purchased domain names (all dot infos)When I tried to make use of this offer I basically got into a debate with GoDaddy as NOWHERE in the offer does it say it does not apply for auction purchasesGoDaddy alleges that they must pay the domain ownerThat is untrue in these cases, where GoDaddy is the actual holder of domains that expired due to lack of renewal paymentThe minimum commission charged by GoDaddy for this type of auction is dollarsSo for a domain purchased by dollars does that mean GoDaddy will call the alleged seller and ask for the dollar difference? I think notGoDaddy is knowingly and willingly providing customers with information in order to profit from those that do not
I have been with GoDaddy for a number of years now, for both my personal and business domainsI received an email from an Ashley M P*** this week, who claimed to be my "personal account manager" and stated that my website is out of dateShe also stated in the email 'THIS IS YOUR FINAL NOTICE"
I called and spoke to her, as typically when one of these "account managers" gets hold of me it is yet another overly aggressive attempt to up-sell meShe stated one of my two domains is on "outdated" software, and needs to be migrated to the newest versionAnd of course GoDaddy is "happy to help" - for $350.00, the same as THREE YEARS worth of maintenance on the domainI asked, what if I don't want to pay you to migrate it for me? The response:
"Then you'll have to rebuild from scratchAnd if you don't get it done in time your site will come downGood luck with that."
When I mentioned I think it unfair to tell me about this only days AFTER I had paid maintenance for the next y
I have purchased a hosting plan from Godaddy and use the Cpanel emails
Every now and then I get a problem with the emails and they stop workingWhen I call support for this they check the problem and come back with a standard reply, that this problems happens, you should buy our paid email service
This has happened to me four times and every time its exactly the same thing thats repeated
They try to upsell you instead of solving your problem
The worst thing is that after saying there is a delay in the emails, and the server has a problem they are able to literary get my email flowing immediately, like they have a switch that they flip and the email flowHowever they want you to contact them so that they can pitch you the paid email service
When I confronted them about this, the support rep told me there was a delay of over 24k email on my server and the emailAnd that the emails are not going through since last days
However as soon as I contacted them somehow the delay on the server immediately melts away and my email came through
I asked them about the up selling and they rep very confidently told me that offering a paid service was the only option he could provide me, apart from that he will put in a request for the system admin to look into it
I asked if I could put in a complaint and they said they dont have a complaint system , so I cannot put in a request to review the behavior of the rep
I asked to speak with the supervisor, and he confirmed they did not have a complaint system
I have made up my mind to move away from godaddy for goodWill not be renewing any of the products with them
Very disappointed
I filed a complaint due to the fact there is a continuing charge on my bank account from GoDaddy that no one can explain I spoke to my bank (*** ***) and they have referred me back to GoDaddy As I have not been able to get a response from GoDaddy I am filing a complaint Note, I have my website with GoDaddy and I am very happy with that but this is not acceptable Its $each month and no one can tell me why or what it is for ***
Horrible company, or just customer service experience so farI purchased a domain and the privacy protection services for a specific total price, that I triple checked on the multiple forms before checking outWhen I clicked the confirm/check-out button (right next to the total price), it brought me to the summary page where it had actually charged me DOUBLE what all the previous forms had said the price would be
I called customer service and explained what had happened and the guy I spoke to did not offer solutionAll he said was there is nothing anyone in the company can do after the payment has been processedApparently, no refunding, or crediting of any kind exists with GoDaddyI am still not sure how that happened, but it felt like being robbed
I run a animal rescue by my self, I do not have time for major company's looking for negative attn to put me in the middle of their petty little fights
I have repeatedly told all people that if you cause me issues during the time I am feeding the animals at the rescue then their will be a issue
Last night during animal feeding time when I am the busiest, my godaddy web site of http://rnarc.info
was removed by google from my google search business listing
In google support they pointed out that it has a godaddy spam advertising metatag now that needs to be fixed ." Check out this GoDaddy hosted webpage! http://rnarc.info"
Godaddy and google are of the largest computer related company's on the planet, they both have ceo's that are billionaires yet they have nothing better to do with their time then to put some one who runs a animal shelter for unwanted abused and abandoned pets as a volunteer which means I do not get paid and I have done this for hours a day since
o
This is NOT the 1st time this has happen to us in the past yearsGodaddy has claimed that we cancelled our hosting package on January 15th which in turn brought all of our sites downNO ONE was emailed or called to confirm such a large action and the fact of the matter is we DID NOT cancel anything, nor did either one of us login to cancel thisThey (godaddy) says that they can NOT help us nor will they try and that all the web sites (of them) are no longer able to be recoveredNOR will they provide us with the IP address from that login cancelling this productWe stand to lose more than $10,per month plus the $150,that we lost from the sites that were built!
Go Daddy originally was a great company to do business withAt some point this business appears to have lost interest in customer support and satisfactionI had a compliant with this company recently as they began charging for every e-mail profile created instead of the bulk cost for up to profiles
Now, in confusing their "Personal Website Builder" with the Website builder needed to maintain my business website, my site is now complete gone and cannot be restoredI have tried to minimize any interactions I must have with Go Daddy while still maintaining my website and business profile, but now that I have completely lost my website, I am down to just domain registration with companyI will rebuild my site on another, more modern platform and for less money
At least they were kind enough to refund what I paid for their "Personal Website Builder" when they found I wasn't using itMy last review for this company was rebutted by "someone" at Go Daddy, as this one probably will beHowever, I cannot emphasize strongly enough to businesses just starting out, search elsewhereYou need to establish key elements of your business foundation, like your web presence, with a company that cares about you and that you can trustThat is NOT this company
I called Godaddy and nobody is able to help me with my issue and due to this im losing thousands of dollars a day , customer services answer is the cant help me and cant do nothing I have sent the the problem wich is in godaddy server I send proof backing this up 100% I even have recodings of how ignorant are the customer service
Godaddy has an auctions department that sells domains through an auction process similar to Ebay I placed a max bid of on a specific domain *** The godaddy system malfunctioned and put my bid as 22, I contacted Godaddy IMMEDIATELY prior to the auction finishing from both email and PHONE Godaddy General support told me that they didn't know what to do about the malfunction and this Auction ran on a Sunday and GODADDY auctions is conveniently NOT OPEN on Sunday The auction continued with the bidding continuing and stopped at $7300(ie my bid was overbidding everyone else because the system has my bid as 22,221) I contacted them through email (the only way the auction department seems to correspond) and they said there was nothing they could do I am long time member of godaddy have hundreds of domains, websites, been a premium member of the auctions sites, so I AM NOT a NOVICE and placed hundreds of bids over many many years This was system malfunction obvious
Two problems:
Godaddy charged my card without my permissionAfter initially purchasing a domain from them I went back into settings and turned auto renewal offa year later, after the domain would have expired, they renewed anywayWhen I called customer service to explain the mistake, the person I spoke to claimed that it wasn't a mistake, he further claimed that it was mandatory to accept auto renewal in order to purchase a domainWhen I said that I don't believe that true, because I turned it off he became very rude and impatient and said that I cannotKnowing that he was mistaken I asked to speak to his supervisorHe put me on hold for several minutes and came back on the line and asked, "It's gunna be a while are you really gunna hold?" When I replied that I did intend to he uttered an intelligible guttural sound and place me back on holdAs time more time passed he came back and said "its gunna be a long time you know"I replied that this was OK and he placed me back o
This Gowill sell you information as soon as you hit the button send to register your domainI asked them to put my phone # in a Do Not Call List , but they didn't and I'm still receiving dozens of emails and phone calls from different fake US phone #sGoShiYou have to stop doing thatI stop doing business with you and will prevent anyone wanted to do business with youI would give -if I could !
I called in for email settings to connect a new computer to email
I was advised of a new and better email plan
To get there I had to upgrade to a intermediate plan (POP to IMAP), and was told to not use till it was then upgraded from IMAP to ExchangeI complied
Following the conversion period, the representative (tyler) said the conversion was taking longer than expected (he said I had a lot of data to move) But said to begin using the service and later the rest of the data would complete movingNo data was ever moved, and subsequent attempts to work with Tech Support (at Tylers request) were unsuccessfulThey believe there was never any email to migrate (contrary to what Tyler said)
Nick said to do a day restore, and if that fails then a day restore with DNS
Sean (July 13) says a day restore with DNS wond help, and during that time frame email received will be lost (which is opposite the answer I got from nick when asking the same question)
No consistance be
I have a domain name registered through godaddy.comyears ago I renewed the account for yearsSomehow I must have checked a box that allowed them to renew my account automatically and was just charged $for another yearsI believe the auto-renewal must be a default option that I didn't notice, because I don't recall authorizing this chargeThis was my debit card, which comes straight out of my bank account and I don't think I would have selected that option knowingly I see that they sent me a notification of the renewal days prior, which I missedHowever, the e-mail stated that it was set to renew and quoted a rate of $14.95/yrIt didn't say anything about renewing for years
I reached out and asked if it was possible to credit the year renewal and instead charge me for just year or yearsThey have indicated that they can't do anything once the renewal has taken placeThey just charged my account yesterday, it's not like a charge from a week ago
I requested a domain transfer from GoDaddy to another domain hosting site, 11/25/I went through all the steps of making my information public, received all needed codes and approved what I needed on my end through GoDaddy and entered all the information with the new host and it was all processing what I thought smoothlyMy domain with GoDaddy was set to expire 12/8/Transfer wasn't suppose to take more than 7-daysI continued to use my domain with no issues whatsoever figuring all was wellThen I received an email this evening 12/9/from my new domain host saying they we're sorry, but they were unable to transfer my domain from godaddy that it was cancelledDue to either bad authorization code or I did not approve the transfer on GoDaddy's endI found this all quite strange since I did all the needed steps previouslyI called GoDaddy customer support and explained the issues I was having transferring my domainThe girl explained that she didn't understand why it to
Dedicated IPsI have been getting charged for Dedicated Ips , but there is NO clear way to see what I have and what they are applied to
Since GDs accounting for Dedicated IPs is horrific and an investigation should be startedThis could be a SCAM!
Terrible customer service, convoluted systems, and questionable policies on privacy
This company sells services and make promises they don't keep until that service is soldHave a hard time to get anyone to help me with any technical issues as they want to charge $for any little change they can make to your websiteAwful, rude customer servicethey don't want to help you they want to get to pay for any changes on the website/pages and then get annoyed and rude if you try to correct anything they didNever again after this term
I am trying to renew my business web site domain registration and associated email accounts after my credit card expiredI have been locked out of my GoDaddy account and cannot get in for approximately THREE DAYS NOW and counting! I have tried talking with customer service, and they are not helpfulEach time I call I have waited on hold for 55+ minutes
The password reset email is the one that they have turned off so I am not able to restore my account
They have said that it will take hours after I provided further documentation to be able to get into my account
Sales rep completely misrepresented the package he was selling and promised features that were not included, even after repeatedly asking him to confirm the items were included
I have been a GoDaddy customer for years nowI have over domains registered with them as I am a small scale domain investorI am really fed up with their constant trickeryRecently I received an email offer for a 25% for purchases over dollarsBased on this offer, I purchased domain names (all dot infos)When I tried to make use of this offer I basically got into a debate with GoDaddy as NOWHERE in the offer does it say it does not apply for auction purchasesGoDaddy alleges that they must pay the domain ownerThat is untrue in these cases, where GoDaddy is the actual holder of domains that expired due to lack of renewal paymentThe minimum commission charged by GoDaddy for this type of auction is dollarsSo for a domain purchased by dollars does that mean GoDaddy will call the alleged seller and ask for the dollar difference? I think notGoDaddy is knowingly and willingly providing customers with information in order to profit from those that do not
I have been with GoDaddy for a number of years now, for both my personal and business domainsI received an email from an Ashley M P*** this week, who claimed to be my "personal account manager" and stated that my website is out of dateShe also stated in the email 'THIS IS YOUR FINAL NOTICE"
I called and spoke to her, as typically when one of these "account managers" gets hold of me it is yet another overly aggressive attempt to up-sell meShe stated one of my two domains is on "outdated" software, and needs to be migrated to the newest versionAnd of course GoDaddy is "happy to help" - for $350.00, the same as THREE YEARS worth of maintenance on the domainI asked, what if I don't want to pay you to migrate it for me? The response:
"Then you'll have to rebuild from scratchAnd if you don't get it done in time your site will come downGood luck with that."
When I mentioned I think it unfair to tell me about this only days AFTER I had paid maintenance for the next y
I have purchased a hosting plan from Godaddy and use the Cpanel emails
Every now and then I get a problem with the emails and they stop workingWhen I call support for this they check the problem and come back with a standard reply, that this problems happens, you should buy our paid email service
This has happened to me four times and every time its exactly the same thing thats repeated
They try to upsell you instead of solving your problem
The worst thing is that after saying there is a delay in the emails, and the server has a problem they are able to literary get my email flowing immediately, like they have a switch that they flip and the email flowHowever they want you to contact them so that they can pitch you the paid email service
When I confronted them about this, the support rep told me there was a delay of over 24k email on my server and the emailAnd that the emails are not going through since last days
However as soon as I contacted them somehow the delay on the server immediately melts away and my email came through
I asked them about the up selling and they rep very confidently told me that offering a paid service was the only option he could provide me, apart from that he will put in a request for the system admin to look into it
I asked if I could put in a complaint and they said they dont have a complaint system , so I cannot put in a request to review the behavior of the rep
I asked to speak with the supervisor, and he confirmed they did not have a complaint system
I have made up my mind to move away from godaddy for goodWill not be renewing any of the products with them
Very disappointed
I filed a complaint due to the fact there is a continuing charge on my bank account from GoDaddy that no one can explain I spoke to my bank (*** ***) and they have referred me back to GoDaddy As I have not been able to get a response from GoDaddy I am filing a complaint Note, I have my website with GoDaddy and I am very happy with that but this is not acceptable Its $each month and no one can tell me why or what it is for ***
Horrible company, or just customer service experience so farI purchased a domain and the privacy protection services for a specific total price, that I triple checked on the multiple forms before checking outWhen I clicked the confirm/check-out button (right next to the total price), it brought me to the summary page where it had actually charged me DOUBLE what all the previous forms had said the price would be
I called customer service and explained what had happened and the guy I spoke to did not offer solutionAll he said was there is nothing anyone in the company can do after the payment has been processedApparently, no refunding, or crediting of any kind exists with GoDaddyI am still not sure how that happened, but it felt like being robbed
I run a animal rescue by my self, I do not have time for major company's looking for negative attn to put me in the middle of their petty little fights
I have repeatedly told all people that if you cause me issues during the time I am feeding the animals at the rescue then their will be a issue
Last night during animal feeding time when I am the busiest, my godaddy web site of http://rnarc.info
was removed by google from my google search business listing
In google support they pointed out that it has a godaddy spam advertising metatag now that needs to be fixed ." Check out this GoDaddy hosted webpage! http://rnarc.info"
Godaddy and google are of the largest computer related company's on the planet, they both have ceo's that are billionaires yet they have nothing better to do with their time then to put some one who runs a animal shelter for unwanted abused and abandoned pets as a volunteer which means I do not get paid and I have done this for hours a day since
o
This is NOT the 1st time this has happen to us in the past yearsGodaddy has claimed that we cancelled our hosting package on January 15th which in turn brought all of our sites downNO ONE was emailed or called to confirm such a large action and the fact of the matter is we DID NOT cancel anything, nor did either one of us login to cancel thisThey (godaddy) says that they can NOT help us nor will they try and that all the web sites (of them) are no longer able to be recoveredNOR will they provide us with the IP address from that login cancelling this productWe stand to lose more than $10,per month plus the $150,that we lost from the sites that were built!
Go Daddy originally was a great company to do business withAt some point this business appears to have lost interest in customer support and satisfactionI had a compliant with this company recently as they began charging for every e-mail profile created instead of the bulk cost for up to profiles
Now, in confusing their "Personal Website Builder" with the Website builder needed to maintain my business website, my site is now complete gone and cannot be restoredI have tried to minimize any interactions I must have with Go Daddy while still maintaining my website and business profile, but now that I have completely lost my website, I am down to just domain registration with companyI will rebuild my site on another, more modern platform and for less money
At least they were kind enough to refund what I paid for their "Personal Website Builder" when they found I wasn't using itMy last review for this company was rebutted by "someone" at Go Daddy, as this one probably will beHowever, I cannot emphasize strongly enough to businesses just starting out, search elsewhereYou need to establish key elements of your business foundation, like your web presence, with a company that cares about you and that you can trustThat is NOT this company
I called Godaddy and nobody is able to help me with my issue and due to this im losing thousands of dollars a day , customer services answer is the cant help me and cant do nothing I have sent the the problem wich is in godaddy server I send proof backing this up 100% I even have recodings of how ignorant are the customer service
Godaddy has an auctions department that sells domains through an auction process similar to Ebay I placed a max bid of on a specific domain *** The godaddy system malfunctioned and put my bid as 22, I contacted Godaddy IMMEDIATELY prior to the auction finishing from both email and PHONE Godaddy General support told me that they didn't know what to do about the malfunction and this Auction ran on a Sunday and GODADDY auctions is conveniently NOT OPEN on Sunday The auction continued with the bidding continuing and stopped at $7300(ie my bid was overbidding everyone else because the system has my bid as 22,221) I contacted them through email (the only way the auction department seems to correspond) and they said there was nothing they could do I am long time member of godaddy have hundreds of domains, websites, been a premium member of the auctions sites, so I AM NOT a NOVICE and placed hundreds of bids over many many years This was system malfunction obvious
Two problems:
Godaddy charged my card without my permissionAfter initially purchasing a domain from them I went back into settings and turned auto renewal offa year later, after the domain would have expired, they renewed anywayWhen I called customer service to explain the mistake, the person I spoke to claimed that it wasn't a mistake, he further claimed that it was mandatory to accept auto renewal in order to purchase a domainWhen I said that I don't believe that true, because I turned it off he became very rude and impatient and said that I cannotKnowing that he was mistaken I asked to speak to his supervisorHe put me on hold for several minutes and came back on the line and asked, "It's gunna be a while are you really gunna hold?" When I replied that I did intend to he uttered an intelligible guttural sound and place me back on holdAs time more time passed he came back and said "its gunna be a long time you know"I replied that this was OK and he placed me back o
This Gowill sell you information as soon as you hit the button send to register your domainI asked them to put my phone # in a Do Not Call List , but they didn't and I'm still receiving dozens of emails and phone calls from different fake US phone #sGoShiYou have to stop doing thatI stop doing business with you and will prevent anyone wanted to do business with youI would give -if I could !
I called in for email settings to connect a new computer to email
I was advised of a new and better email plan
To get there I had to upgrade to a intermediate plan (POP to IMAP), and was told to not use till it was then upgraded from IMAP to ExchangeI complied
Following the conversion period, the representative (tyler) said the conversion was taking longer than expected (he said I had a lot of data to move) But said to begin using the service and later the rest of the data would complete movingNo data was ever moved, and subsequent attempts to work with Tech Support (at Tylers request) were unsuccessfulThey believe there was never any email to migrate (contrary to what Tyler said)
Nick said to do a day restore, and if that fails then a day restore with DNS
Sean (July 13) says a day restore with DNS wond help, and during that time frame email received will be lost (which is opposite the answer I got from nick when asking the same question)
No consistance be
I have a domain name registered through godaddy.comyears ago I renewed the account for yearsSomehow I must have checked a box that allowed them to renew my account automatically and was just charged $for another yearsI believe the auto-renewal must be a default option that I didn't notice, because I don't recall authorizing this chargeThis was my debit card, which comes straight out of my bank account and I don't think I would have selected that option knowingly I see that they sent me a notification of the renewal days prior, which I missedHowever, the e-mail stated that it was set to renew and quoted a rate of $14.95/yrIt didn't say anything about renewing for years
I reached out and asked if it was possible to credit the year renewal and instead charge me for just year or yearsThey have indicated that they can't do anything once the renewal has taken placeThey just charged my account yesterday, it's not like a charge from a week ago
I requested a domain transfer from GoDaddy to another domain hosting site, 11/25/I went through all the steps of making my information public, received all needed codes and approved what I needed on my end through GoDaddy and entered all the information with the new host and it was all processing what I thought smoothlyMy domain with GoDaddy was set to expire 12/8/Transfer wasn't suppose to take more than 7-daysI continued to use my domain with no issues whatsoever figuring all was wellThen I received an email this evening 12/9/from my new domain host saying they we're sorry, but they were unable to transfer my domain from godaddy that it was cancelledDue to either bad authorization code or I did not approve the transfer on GoDaddy's endI found this all quite strange since I did all the needed steps previouslyI called GoDaddy customer support and explained the issues I was having transferring my domainThe girl explained that she didn't understand why it to