I purchased a Website development package on Jun for an online businessThey had me pick a general theme from choices
- I submitted all the content on July They promised a rough draft in - days
- On July 17, I emailed business affiliate logo I wanted added and asked about the progress/projected date for the rough draftThey did not respond to the question, but acknowledged receipt of the additional information and asked me if there would be anything else comingI responded, I was still waiting for my company logo, but DID NOT want to hold the project up for that and I could have it added later
- On Jul 20, I called about the progress again, they said they were waiting for my logo to get started I reminded them they had all my information since the 10th and I told them not to waitThey acknowledged I did say that and promised to rush on the project
- On Jul (their idea of a rush), I received the rough draft that was basically just cut and paste from m
I've been a loyal customer for over yearsI have also referred dozens of other customersWith that being said, my hosting account had an issue with billing that I was unaware ofApparently the credit card on file (which was set to auto-pay) had expiredThey're claiming that they emailed me, but didn'tI even checked my spam folders to make sureThey deleted my hosting account and are insisting on charging me $to restore my filesI realize the mistake I made was not having a backup of my filesBut I trusted GoDaddyI no longer doThis is harming my business, as this website is used for suchI hardly ever login directly to GoDaddy, since I can manage my site through the Wordpress interfaceSo I wouldn't have seen a billing notificationTo top all of this offmy billing is ONE DAY lateONE DAY! After over years of being a customer, and referring thousands of dollars to GoDaddy, they can't waive a one-time fee of $140?!? They DID NOT email me or otherwise attempt
Our company paid GoDaddy on 1/12/to create a website for usThe design process was very cumbersome and the customer service was not good from the startRequests that were made took several attempts to resolve and the process was very slow, it was quite frustrating but we were patientWe paid the initial fee to design the website on 1/12/The website did not get up and running until March Upon the one year renewal of website we had days to get the website renewedWe paid the renewal fee and were assured in two separate phone calls that the website would be up and running againThe second call that was made on 3/7/said it would be up in hours but it was notAnother phone call on 3/13/and we were told our website was gone foreverThe days had not passedThis is unacceptable and we either need a new website up and running IMMEDIATELY at ABSOLUTELY NO COST to us or we want ALL monies paid for the website design refunded to us right away
On March 28, I purchased multiple domains from GoDaddy.com including kaittyler.comI added the secrutiy option to all domains which protects your personal information with encryption and 'dump' emails and business addressesWhen I went to check out, it was suggested to me by GoDaddy that I also purchase kaittyler.us to protect the integrity of kaittyler.comSince purchasing my GoDaddy domains I have been harassed with at least phone calls a day by third party phishing companies trying to "set up my website' for meI finally realized that the only 'new' thing I had done with my business was purchase those domains last week
I called GoDaddy customer service today to ask how my personal information was given out and they explained that the privacy protection was not available for my kaittyler.us domain- so all of my information was public and that was why I was getting the callsI asked them to refund me for the .us domain because of this issue and was told that their policy wa
On March I called GoDaddy to handle the migration of my website to their servers I explained that my website is a news publication and very largeI gave them all the info they requested including size of filesThey sold me a package for $and told me that it would be sufficient to house my siteThey told me that it would take hrs to days maxNo special instructions month later the site was not migratedThe issue was escalatedThey said the migration had failed because of the size They then said that the problem was that I could not update site while it was being migratedI explained that I am a news site and I can't not upload content for an extended period of timeWe then arranged to do migration last Thursday Apr They said it would take 24-hoursI explained the critically for my business of not updating my site and the damage that would do to my businessThey said it was highest priority hours later they called me that the package I had was not
I bought a domain only to be told that it was an auction so to speak because someone else owned itthen they refused a refund, I have been with them for over years,
On 10/24/we purchased for $renewal of hosting service with GoDaddy.com for a neighborhood association with a simple WordPress websiteWe were advised by GoDaddy rep to switch to a more WordPress efficient serviceIn response to my concern that this would create more work, we were advised that the migration process is easy and we'd be walked through itI was instructed on how to update the account administrators but was not instructed to update the contact information on the domain nameWhile still on the phone call we followed instructions on migrating the siteThe process takes a few hours so we hung up
Later I received an email notifying me the migration didn't go throughI called GoDaddy.com and was advised to try to migrate it a second timeA second time I received an email that the migration didn't go throughOn 11/16/16, I emailed the representative ***@godaddy.com, [email protected] and [email protected] with the following message: "The transitio
GoDaddy sold my private informationNot just the website I registered with them, not just my name, but my (unlisted) telephone number, my (unlisted) cell phone number, and my home addressI have received calls from all over the world wanting to talk to me about my Google search results (my site is not crawled and is excluded from Google search)I have received "urgent and final warning" calls about my unpaid student loans (I have never had a student loan)I have received letters advertising credit cards through the US PostMale enhancement emails and "hot chicks" eager to meet me - written to me using my name! Very, very bad business practiceVery negative experience
We have been using Godaddy for the last years now and we have had great serviceWe use the cpanel email service and now that we have over email accounts, every other month Godaddy server blocks our emails so we can't send email outWhen we call to get that issue resolved, the customer representative immediately offer us a solution which entail purchasing a different service which cost us over $per month to manage our emailsAfter we reject the sales pitch, they say we need to create a ticket and the ticket would be resolved within to hoursIt's been days since the ticket was opened and we still cant send emailsI have called times to resolve this issue but still going no whereEverytime they tell me the issue will be resolved after I hang up the phone and that is yet to happen
Hired them on July 1, and have had numerous problems from the startFrom customer service to not being able to access what I've paid for, problems with double billing, time wasted spent adding items to my online store and having to redo it numerous time because they haven't fixed the initial problems and or change to account purchase/settingsFor instance at first I paid them for myself to build my website because that was the only option I was offered and when I got to the legal part I didn't know what to have there so I contacted them and was told by the next person that that was an additional purchase or charge to have them build the site and they would enter that information upon doing soI accepted and paid more money, went over all the details and sent the photos I was told I could have added with this additional purchase and waited for about weeks and when I was able to preview it, It looked almost identical to what I had already done ( they only added photos) and n
On January 26, I received a call from *** offering me their "Get Found" serviceI was told that by subscribing to that service I would increase traffic to my website and my website would come up one of the first ones when someone searches on googleThey offered me a year deal because they said it's the best value that they haveI assured that I can cancel the service at any time and that they would refund my money backI was told that I can try the service for several months, and if I don't like it, I can call and they would refund the moneyI think I called a few more times after thatOnce after they listed my site on yelp after I was assured that it was not going to happen and I also spoke to them another time when I was unhappy about their serviceI was told that it takes time for everything to start working and I was asked by godaddy's staff to wait a few months longer before cancellingWell, I waited and after deciding that this service has not produced a si
I was in search of a new web site builder and after speaking with several different possible companies I went with Godaddy because they said they could meet ALL my needs
After charging my credit card $they proceeded to build a site that did not come close to the work they promised
My company has been based on the premise for years of "buy get free", AND 85% of my business is WHOLESALE ordering, getting discounted pricing with a minimum order
These were the most essential things I requested that had to be implemented on my new site After all was said and done and they said my site was good to go....NONE of the most important demands were met! Then, after go round and round with them they FINALLY told me they could not perform that serviceThis substantially hurt my business with sales plunging more than 75%, customers were very disappointed I no longer had the deal, it was used as a very important selling tool
When I asked for my money back they said NO
Advertised domain name registration for cents when I go to checkout states full priceI called customer service and they refuse to help me just as a response I'm not eligibleWhat makes me eligible? Why provided advertisement? And why is customer service and the supervisor so rude to me
In order to prevent expiring of registered domain names, I renewed them via credit card on Godaddy.com web site I received an email a couple of days later with a large in bold banner saying "Renewal Failure Notice" Underneath it "Mistakes happenCredit cards expireThat's why we're contacting you" In order to prevent domains I have had for or so years from lapsing, I went back online and resubmitted order While checking credit card a week later, I found both charges went through I called godaddy customer service to remove second charge, and they refused, saying they would have to cancel the website domains as opposed to reducing the renewal period to the original year purchased
I purchased the auction addition on GoDaddy.com to bid on a domain that was up for auctionI was the highest bidder for the past days; until 1:pm EST (10:am PST) on 1/7/When I checked the auction at 1:pm EST (10:am PST), auctions last day, auction wasn't set to end until 11:am PDTI'd never seen PDT used prior to this instanceSo I did a little internet searching (PDT to EST time difference)I am in EST, I hadn't heard of PDT so I figured PDT to EST time difference was a good place to start and with that I found multiple sources connecting PDT to PST which lead me to believe the PDT I was seeing was meant to read PST and that somewhere in the input stage a D was accidentally typed rather than SI took this to mean that the 11:am PDT end time was hr and 27m away from the time I checked (10:am PST)At 1:pm EST (10:am PST) I received an email stating I had been out bid and the auction end time was 10:am PSTEmail received mins prior to the
In October of this year, I contacted Go Daddy to renew our domain and hostingWe have been with the company since and every year, the cost is roughly $for both of those productsThis year we had spoken with the rep regarding "Website Builder"We were considering utilizing it as we desired to not have to go through the third party who had been maintaining our siteThe Go Daddy reps (I had spoken with them on more than one occasion) had said it was a very simple program "anyone could do it as long as you could drop and drag" I was told by the rep in Octthat they had a special on website builderI would get it for about the same price as what we were paying for the regular siteHe also said I would get a FREE domain nameI told him I didn't need another domain name and he said "well, you might as well take it since it's FREEYou can just use it as a redirect" I said okOn December 1st, when I realized we were never going to be able to figure this website builder out
I don't believe I've ever established a relationship with GoDaddyYet, somehow, they've managed to pull over $in service fees via auto-debit to my accountI've tried to resolve this matter through my bank but my bank alleges that GoDaddy submitted documentation to prove their claimI've since requested all documentation so that I can review these myself
GoDaddy has violated my rights (below) as defined by the CFPB (see cfpb.gov):
Federal law provides certain protections for recurring automatic debit paymentsYou have the right to stop a company from taking automatic payments from your account, even if you previously allowed them(Immediately after discovering the first unexpected charge from GoDaddy back in February 2018, I sent a letter in which I revoked all automatic payments and demanded the cancelation and closure of any and all accounts with my name
Furthermore, per the CFPB: The company must give you a copy of the terms of your payment authorizationThe payme
I called in and spoke with Godaddy call center because I wanted to know if they had and special promotions and the person I spoke to modified my account without my knowledge and basic to me I has to pay a year instead of my a year I have been paying for yearsI told him that can't be right and let me get another agent on the phoneSo I call back and spoke to new agency and she looked back at my account and notice I was correct so I told her to get a supervisor (Steve) he told me that I manipulate the system and he didn't know why my bill was so cheapI reminded him that I have been with godaddy for years and haven't had any majors issue and I just want the rate I had beforeHe told me that I really own godaddy more money because this plan with up last year and I said when I paid the said amount year? I also ask him to show me on your website where it when and why wasn't I notified, he said Godaddy has the right to go up on prices when that want without noticeSo
I am a longtime customer of GoDaddy and have always paid my fees on timeOver the years I have required little-customer service or tech supportAnytime that I have contacted GoDaddy over the past years, I notice that the tech reps are programmed to "upsell" me on service This was just an unfortunate aspect to an otherwise good service provider
Recently, I was told that I needed to upgrade to GoDaddy's new service for my domain name and emailThis service does not come cheap and so I expected some tech support to be rolled into the hefty price
Initially, the tech rep I talked to (*** ***) assured me that the changeover from my exisiting computer/Outlook version of the email program would be painlessShe was very helpful and even provided me with step-by-step instructions concerning baof my old Outlook foldersThis process took some time, so we agreed that I would be able to conact *** via email later in the day to continue my installation
One th
Terrible customer serviceTerrible communicationAll they want is money
I purchased a Website development package on Jun for an online businessThey had me pick a general theme from choices
- I submitted all the content on July They promised a rough draft in - days
- On July 17, I emailed business affiliate logo I wanted added and asked about the progress/projected date for the rough draftThey did not respond to the question, but acknowledged receipt of the additional information and asked me if there would be anything else comingI responded, I was still waiting for my company logo, but DID NOT want to hold the project up for that and I could have it added later
- On Jul 20, I called about the progress again, they said they were waiting for my logo to get started I reminded them they had all my information since the 10th and I told them not to waitThey acknowledged I did say that and promised to rush on the project
- On Jul (their idea of a rush), I received the rough draft that was basically just cut and paste from m
I've been a loyal customer for over yearsI have also referred dozens of other customersWith that being said, my hosting account had an issue with billing that I was unaware ofApparently the credit card on file (which was set to auto-pay) had expiredThey're claiming that they emailed me, but didn'tI even checked my spam folders to make sureThey deleted my hosting account and are insisting on charging me $to restore my filesI realize the mistake I made was not having a backup of my filesBut I trusted GoDaddyI no longer doThis is harming my business, as this website is used for suchI hardly ever login directly to GoDaddy, since I can manage my site through the Wordpress interfaceSo I wouldn't have seen a billing notificationTo top all of this offmy billing is ONE DAY lateONE DAY! After over years of being a customer, and referring thousands of dollars to GoDaddy, they can't waive a one-time fee of $140?!? They DID NOT email me or otherwise attempt
Our company paid GoDaddy on 1/12/to create a website for usThe design process was very cumbersome and the customer service was not good from the startRequests that were made took several attempts to resolve and the process was very slow, it was quite frustrating but we were patientWe paid the initial fee to design the website on 1/12/The website did not get up and running until March Upon the one year renewal of website we had days to get the website renewedWe paid the renewal fee and were assured in two separate phone calls that the website would be up and running againThe second call that was made on 3/7/said it would be up in hours but it was notAnother phone call on 3/13/and we were told our website was gone foreverThe days had not passedThis is unacceptable and we either need a new website up and running IMMEDIATELY at ABSOLUTELY NO COST to us or we want ALL monies paid for the website design refunded to us right away
On March 28, I purchased multiple domains from GoDaddy.com including kaittyler.comI added the secrutiy option to all domains which protects your personal information with encryption and 'dump' emails and business addressesWhen I went to check out, it was suggested to me by GoDaddy that I also purchase kaittyler.us to protect the integrity of kaittyler.comSince purchasing my GoDaddy domains I have been harassed with at least phone calls a day by third party phishing companies trying to "set up my website' for meI finally realized that the only 'new' thing I had done with my business was purchase those domains last week
I called GoDaddy customer service today to ask how my personal information was given out and they explained that the privacy protection was not available for my kaittyler.us domain- so all of my information was public and that was why I was getting the callsI asked them to refund me for the .us domain because of this issue and was told that their policy wa
On March I called GoDaddy to handle the migration of my website to their servers I explained that my website is a news publication and very largeI gave them all the info they requested including size of filesThey sold me a package for $and told me that it would be sufficient to house my siteThey told me that it would take hrs to days maxNo special instructions month later the site was not migratedThe issue was escalatedThey said the migration had failed because of the size They then said that the problem was that I could not update site while it was being migratedI explained that I am a news site and I can't not upload content for an extended period of timeWe then arranged to do migration last Thursday Apr They said it would take 24-hoursI explained the critically for my business of not updating my site and the damage that would do to my businessThey said it was highest priority hours later they called me that the package I had was not
I bought a domain only to be told that it was an auction so to speak because someone else owned itthen they refused a refund, I have been with them for over years,
On 10/24/we purchased for $renewal of hosting service with GoDaddy.com for a neighborhood association with a simple WordPress websiteWe were advised by GoDaddy rep to switch to a more WordPress efficient serviceIn response to my concern that this would create more work, we were advised that the migration process is easy and we'd be walked through itI was instructed on how to update the account administrators but was not instructed to update the contact information on the domain nameWhile still on the phone call we followed instructions on migrating the siteThe process takes a few hours so we hung up
Later I received an email notifying me the migration didn't go throughI called GoDaddy.com and was advised to try to migrate it a second timeA second time I received an email that the migration didn't go throughOn 11/16/16, I emailed the representative ***@godaddy.com, [email protected] and [email protected] with the following message: "The transitio
GoDaddy sold my private informationNot just the website I registered with them, not just my name, but my (unlisted) telephone number, my (unlisted) cell phone number, and my home addressI have received calls from all over the world wanting to talk to me about my Google search results (my site is not crawled and is excluded from Google search)I have received "urgent and final warning" calls about my unpaid student loans (I have never had a student loan)I have received letters advertising credit cards through the US PostMale enhancement emails and "hot chicks" eager to meet me - written to me using my name! Very, very bad business practiceVery negative experience
We have been using Godaddy for the last years now and we have had great serviceWe use the cpanel email service and now that we have over email accounts, every other month Godaddy server blocks our emails so we can't send email outWhen we call to get that issue resolved, the customer representative immediately offer us a solution which entail purchasing a different service which cost us over $per month to manage our emailsAfter we reject the sales pitch, they say we need to create a ticket and the ticket would be resolved within to hoursIt's been days since the ticket was opened and we still cant send emailsI have called times to resolve this issue but still going no whereEverytime they tell me the issue will be resolved after I hang up the phone and that is yet to happen
Hired them on July 1, and have had numerous problems from the startFrom customer service to not being able to access what I've paid for, problems with double billing, time wasted spent adding items to my online store and having to redo it numerous time because they haven't fixed the initial problems and or change to account purchase/settingsFor instance at first I paid them for myself to build my website because that was the only option I was offered and when I got to the legal part I didn't know what to have there so I contacted them and was told by the next person that that was an additional purchase or charge to have them build the site and they would enter that information upon doing soI accepted and paid more money, went over all the details and sent the photos I was told I could have added with this additional purchase and waited for about weeks and when I was able to preview it, It looked almost identical to what I had already done ( they only added photos) and n
On January 26, I received a call from *** offering me their "Get Found" serviceI was told that by subscribing to that service I would increase traffic to my website and my website would come up one of the first ones when someone searches on googleThey offered me a year deal because they said it's the best value that they haveI assured that I can cancel the service at any time and that they would refund my money backI was told that I can try the service for several months, and if I don't like it, I can call and they would refund the moneyI think I called a few more times after thatOnce after they listed my site on yelp after I was assured that it was not going to happen and I also spoke to them another time when I was unhappy about their serviceI was told that it takes time for everything to start working and I was asked by godaddy's staff to wait a few months longer before cancellingWell, I waited and after deciding that this service has not produced a si
I was in search of a new web site builder and after speaking with several different possible companies I went with Godaddy because they said they could meet ALL my needs
After charging my credit card $they proceeded to build a site that did not come close to the work they promised
My company has been based on the premise for years of "buy get free", AND 85% of my business is WHOLESALE ordering, getting discounted pricing with a minimum order
These were the most essential things I requested that had to be implemented on my new site After all was said and done and they said my site was good to go....NONE of the most important demands were met! Then, after go round and round with them they FINALLY told me they could not perform that serviceThis substantially hurt my business with sales plunging more than 75%, customers were very disappointed I no longer had the deal, it was used as a very important selling tool
When I asked for my money back they said NO
Advertised domain name registration for cents when I go to checkout states full priceI called customer service and they refuse to help me just as a response I'm not eligibleWhat makes me eligible? Why provided advertisement? And why is customer service and the supervisor so rude to me
In order to prevent expiring of registered domain names, I renewed them via credit card on Godaddy.com web site I received an email a couple of days later with a large in bold banner saying "Renewal Failure Notice" Underneath it "Mistakes happenCredit cards expireThat's why we're contacting you" In order to prevent domains I have had for or so years from lapsing, I went back online and resubmitted order While checking credit card a week later, I found both charges went through I called godaddy customer service to remove second charge, and they refused, saying they would have to cancel the website domains as opposed to reducing the renewal period to the original year purchased
I purchased the auction addition on GoDaddy.com to bid on a domain that was up for auctionI was the highest bidder for the past days; until 1:pm EST (10:am PST) on 1/7/When I checked the auction at 1:pm EST (10:am PST), auctions last day, auction wasn't set to end until 11:am PDTI'd never seen PDT used prior to this instanceSo I did a little internet searching (PDT to EST time difference)I am in EST, I hadn't heard of PDT so I figured PDT to EST time difference was a good place to start and with that I found multiple sources connecting PDT to PST which lead me to believe the PDT I was seeing was meant to read PST and that somewhere in the input stage a D was accidentally typed rather than SI took this to mean that the 11:am PDT end time was hr and 27m away from the time I checked (10:am PST)At 1:pm EST (10:am PST) I received an email stating I had been out bid and the auction end time was 10:am PSTEmail received mins prior to the
In October of this year, I contacted Go Daddy to renew our domain and hostingWe have been with the company since and every year, the cost is roughly $for both of those productsThis year we had spoken with the rep regarding "Website Builder"We were considering utilizing it as we desired to not have to go through the third party who had been maintaining our siteThe Go Daddy reps (I had spoken with them on more than one occasion) had said it was a very simple program "anyone could do it as long as you could drop and drag" I was told by the rep in Octthat they had a special on website builderI would get it for about the same price as what we were paying for the regular siteHe also said I would get a FREE domain nameI told him I didn't need another domain name and he said "well, you might as well take it since it's FREEYou can just use it as a redirect" I said okOn December 1st, when I realized we were never going to be able to figure this website builder out
I don't believe I've ever established a relationship with GoDaddyYet, somehow, they've managed to pull over $in service fees via auto-debit to my accountI've tried to resolve this matter through my bank but my bank alleges that GoDaddy submitted documentation to prove their claimI've since requested all documentation so that I can review these myself
GoDaddy has violated my rights (below) as defined by the CFPB (see cfpb.gov):
Federal law provides certain protections for recurring automatic debit paymentsYou have the right to stop a company from taking automatic payments from your account, even if you previously allowed them(Immediately after discovering the first unexpected charge from GoDaddy back in February 2018, I sent a letter in which I revoked all automatic payments and demanded the cancelation and closure of any and all accounts with my name
Furthermore, per the CFPB: The company must give you a copy of the terms of your payment authorizationThe payme
I called in and spoke with Godaddy call center because I wanted to know if they had and special promotions and the person I spoke to modified my account without my knowledge and basic to me I has to pay a year instead of my a year I have been paying for yearsI told him that can't be right and let me get another agent on the phoneSo I call back and spoke to new agency and she looked back at my account and notice I was correct so I told her to get a supervisor (Steve) he told me that I manipulate the system and he didn't know why my bill was so cheapI reminded him that I have been with godaddy for years and haven't had any majors issue and I just want the rate I had beforeHe told me that I really own godaddy more money because this plan with up last year and I said when I paid the said amount year? I also ask him to show me on your website where it when and why wasn't I notified, he said Godaddy has the right to go up on prices when that want without noticeSo
I am a longtime customer of GoDaddy and have always paid my fees on timeOver the years I have required little-customer service or tech supportAnytime that I have contacted GoDaddy over the past years, I notice that the tech reps are programmed to "upsell" me on service This was just an unfortunate aspect to an otherwise good service provider
Recently, I was told that I needed to upgrade to GoDaddy's new service for my domain name and emailThis service does not come cheap and so I expected some tech support to be rolled into the hefty price
Initially, the tech rep I talked to (*** ***) assured me that the changeover from my exisiting computer/Outlook version of the email program would be painlessShe was very helpful and even provided me with step-by-step instructions concerning baof my old Outlook foldersThis process took some time, so we agreed that I would be able to conact *** via email later in the day to continue my installation
One th