No refund offered on product I have no intention of usingI called to see about a refund and they said I was not within their thirty day refund windowI have not used the product and Godaddy is not out any money because of this
Go Daddy does not care about their customersRead their policies carefully before you pay your hard earned dollars for future services in advanceYou are basically at their mercy and do not get any refund if they are not able to provide any service or if you want to move your account somewhere else
Since renewal of website our business website has been down or listed as unsecure due to SSL isseusGoDaddy was contacted and the SSL issues and site availability was supposed to be fixed within "minutes"Over a week later and the site is still down with SSL issuesEvery day the site is down is lost revenue and GoDaddy does not seem to careWhen customer service was contacted I was routed in a loop for over minutes then had to wait on hold for over minutesIt took several hours to get "it will be fixed within minutes"Issues are still not resolved
I started my Go daddy account last year in going over a year and half designing my own website along with many products totally over 3,000+ up until 05/15/When creating my account with *** *** which all my accounts are billed to matching my name I decided to make my Username to *** *** which shows on some of the receipts Being that my business phone was changed from a old phone number to a new one I'm unable to log into my account I no longer have access to I called Go Daddy to inform them that the security code is being sent to a phone number that is no longer available I cant log into my account is there a way they send the information to the business email account address they refuse I explain to go daddy on countless calls that my Username *** *** is me *** *** the original who created the account they refuse to let me into my company website stating I'm not the Original account after I have sent all my business information , Articles of Inco
I just spoke to a technical service rep who was providing me with support in making revisions to my Godaddy website under the free trialWe discussed my purchasing the site and he processed the paymentI forgot to use the coupon for a 35% discount on new productsI called Godaddy back to apply the coupon and they said it was too late (they tried to sell me a longer term contract for which I could use the coupon)I have purchased hundreds of dollars of their products/services and asked if I could cancel the order from minutes ago and repurchase with the coupon and they said no - that would be a renewal and they could not apply the discountVery disappointed, since their service is usually of high quality
I registered a domain through from godaddy on Nov2015-11-13,I successfully made a payment and I received confirmation about this domain is belong to me.I also successfully log in and pointed this domain to site ground for hostingHowever,this domain was suddenly locked and godaddy put this domain on auction for $dollars
I called godaddy for the reason.First time,I called,customer service ask me to follow the process to send email to @*** and I included all my information and got confirmation email Incident ID: *** .They promised to respond me within days.After 4th day,no reply at all,I called again,customer service ask me to send my id to different department
This is crazy that I only provide my ID to government and police regarding to privacy issue.The reason is ridiculous to verify my payment since I already paid in full and already successfully logged in
I signed up for the free service for a short time, and when it became a fee every month , taken out of my bank account I canceled Then three months later they are still taking ii out without my permissions I just notice it in my bank account I never used the accountIt wasn't active at all but yet In being charged every month I want my money back
In June we closed our business and in early July shut down our website that was hosted by GoDaddy At this point in time we did not close out our bank account because we were holding funds to pay the taxes at the end of the year We receive quarterly bank statements from our bank When I received our 3rd quarter bank statement, ending October 31, in early November I noticed a charge on the account from Go Daddy for $on October When I called them asking what this charge was for since we no longer had a website I was told that we were never un-enrolled for the auto renewal charge I stated that I just assumed that since we canceled everything that would have been taken care of Due to the fact that I notified them after the day window of the charge occurring, GoDaddy stated that there was nothing they could do other than remove the auto renewal from happening again
I called the customer service a couple times from September because of my frustrations of not being able to accept email and can't login to their site until I decided to cancel all the service (office 365, search engine visibility and wesbite builder) except for the domains I thought everything's good until today when I checked my credit card bill and saw that I have charges from go daddy for the services that I cancelled They told me today that they cannot cancel, they can only stop the automatic renewal and that I need to do it in their website but I cant even login to their site I keep requesting to reset my password but doesn't work I spend my whole afternoon trying to get it resolved, talked to guys from the company but no one can help but my finally the last email I got to reset password works so I cancelled
I don't think that it's fair to get charge on something that doesn't work and wasted my time and made me frustrated
They charged me for the yearly amount
Go Daddy charged my credit card $for two year renewalI contacted back saying I have discontinued my account on Sep Their billing department said strictly they we can not refund you any moneyI told them I didn't even set up for auto payment and they said its a defaultNow they wont return a single penny
My partner had a website hosted by GoDaddy
He died last October They helped themselves to another payment for this year, will not repay it, and to add insult to injury send me chirpy emails about how well it is doing
I tried phoning them, the young child that answered the phone said they had never had a customer die on them before, did not know what to do
Do not deal with them, run screaming if they suggest doing business with you, they are not capable people
My complaint relates to receiving an unknown, unapproved monthly billing charge for $on occasions
On 10/25/I paid $for the web hosting company's "Discount Domain Club Membership" (Order #***) which helped reduce the overall cost of multiple domains when purchased in volume over months This package included some bundled services including "Premium Cash Parking" (month term at $0.00), "GoDaddy Auctions - Membership w/ DomainAlertPro Monitoring" (year term at $0.00), "Auctions Membership" (unspecified term at $0.00), and "Pro Domain Alert" (unspecified term at $0.00) I did not renew this membership months later in
On 1/25/I noticed an $charge for "Premium Cash Parking Renewal" (Order #***) Reviewing my order history, I realized GoDaddy had also charged me for this $service on 12/25/(Order #***) and on 11/25/(Order #***)
On 1/25/I called GoDaddy to dispute these unauthorized charges
March 7th I purchased a domain and a website builder package that included the ability to password protect pages within my website restricting elements within my website to privileged users/staff only The cost of this package was for a year contract including the domain
Today I logged in to start setting up my business website only to discover logging in today that they had updated the design software and in so doing removed the password secure functionality in the web design applicationI contacted support to address this issue and the general consensus while there are other packages that are in fact cheaper and and provide the features that had been part of the plan I had initially purchasedhowever the company representatives are not willing to provide me the service I paid for nor transition my account into one that provides the services I paid for
Due to an unrecognized charge on CC for a domain that was already paid for up to May of 2018, I challenged the chargeWhen GoDaddy got notified by CC company of the charge-back, they YANKED or FROZE my domain name that was already paid for and held it ransom till I paid for the charge-back fee and RENEWAL fee that was not due till May of I gave an example of purchasing a 3-year domain that is not due to expire in and they claim that is the policy to RANSOM the domain if a renewal or extended renewal is dinged with a charge-backSo they forced me to pay a $charge-back FEE and renewal on a domain that was already paid forI had no choice because my business is an online businessOnce they restored the domain back, I still had issues with domain propagating in the Internet and called back to get it resolvedI want my $back or I will TRANSFER each domain to Network Solutions as they come due and NEVER EVER recommend or use GoDaddy againBad policy and crappy way to t
On March 21, I went onto the GoDaddy website to try and renew an expired websiteI tried several times to take the site off of privacy and when I renewed (and purchased some other items), it charged me $for privacyThis morning I went to the godaddy chat and chatted with ***After a lengthy conversation and going through the same things on the web site that I had done before, I got nowhere and no refundSo I called godaddy and got Ryan in the billing departmentAfter going through the SAME items on their website and clicking the SAME links and being told there was a PROCESSING ERROR ON THEIR WEB SITE, he put me on hold and finally told me he could refund my moneyI have not see it yet, but this is horrible business practices on a website that is for DEVELOPING, BUYING AND MANAGING WEBSITES! I wasted two hours of my time and was overchargedAdditinoally, the godaddy website had numerous elements to help PREVENT you from checking out without additional charges
I would
GoDaddy can no longer support forwarding URL'sI have worked with them for more than years and since they upgraded their site, the forwarding URL's add garbage when they transferie *** the url adds these crazy letters to the end of the url, *** which makes it return a error codeI have forwarding URLsNow broken URL'sThey say they can't fix it so I was forced to move them to another companyNow, if I total up all the the unused fees I paid (since some of the url's are renewed for several years) it is $It's not in their policy to refund it, even though they can't deliver what I purchasedThey are not telling customers their system is broke, they just let you find out on your own and continue to pay for something they can't deliverThis is the only time I have ever had a problem with GoDaddy and I'm so thankful, I didn't loose more money
Use any other serviceGodaddy is useless and was created to scam people out of their moneyThey pay for those expensive commercials by scamming you out of money you never agreed to years later
Contract with GoDaddy # *** in the name of *** ***On February 18, 2018, I spoke to Godaddy to see if I could cancel the hosting I had hired for three years and if they could return the moneyThe person who answered told me that if they reimbursed the money proportional to what I had already used during the contract, that there was no problem and that the domain that had been given to me from could still be kept free of chargeAfter making all the changes in the new hosting of the website of the company *** S.A., configuring the emails in the new servers, I called Godaddy to cancel the hosting and they told me that they could not return the money; I asked to speak with a supervisor who told me that if that was what I had been promised that GoDaddy would respect, that I would review the recordingAfter reviewing the recording he told me that this was indeed what they had promised and that they would reimburse me for the money, which has never happenedOn May 7,
Moving from different hosting to GoDaddy was the biggest IT mistake we have done
Constant problems with office email hosting and constant inability to fix the issue with their useless teck support unless we upgrade from standard cPanel packageAgain, not like their standard package doesn't offer some service or extras we need but it is simply doesn't workReady to pay for every email use? You should be because it is a special offer! Usually it is 79.95! Never had this issue before with other hostingPlease stay away from this company and their business practices
Terrible customer service, convoluted systems, and questionable policies on privacy
No refund offered on product I have no intention of usingI called to see about a refund and they said I was not within their thirty day refund windowI have not used the product and Godaddy is not out any money because of this
Go Daddy does not care about their customersRead their policies carefully before you pay your hard earned dollars for future services in advanceYou are basically at their mercy and do not get any refund if they are not able to provide any service or if you want to move your account somewhere else
Since renewal of website our business website has been down or listed as unsecure due to SSL isseusGoDaddy was contacted and the SSL issues and site availability was supposed to be fixed within "minutes"Over a week later and the site is still down with SSL issuesEvery day the site is down is lost revenue and GoDaddy does not seem to careWhen customer service was contacted I was routed in a loop for over minutes then had to wait on hold for over minutesIt took several hours to get "it will be fixed within minutes"Issues are still not resolved
I started my Go daddy account last year in going over a year and half designing my own website along with many products totally over 3,000+ up until 05/15/When creating my account with *** *** which all my accounts are billed to matching my name I decided to make my Username to *** *** which shows on some of the receipts Being that my business phone was changed from a old phone number to a new one I'm unable to log into my account I no longer have access to I called Go Daddy to inform them that the security code is being sent to a phone number that is no longer available I cant log into my account is there a way they send the information to the business email account address they refuse I explain to go daddy on countless calls that my Username *** *** is me *** *** the original who created the account they refuse to let me into my company website stating I'm not the Original account after I have sent all my business information , Articles of Inco
I just spoke to a technical service rep who was providing me with support in making revisions to my Godaddy website under the free trialWe discussed my purchasing the site and he processed the paymentI forgot to use the coupon for a 35% discount on new productsI called Godaddy back to apply the coupon and they said it was too late (they tried to sell me a longer term contract for which I could use the coupon)I have purchased hundreds of dollars of their products/services and asked if I could cancel the order from minutes ago and repurchase with the coupon and they said no - that would be a renewal and they could not apply the discountVery disappointed, since their service is usually of high quality
I registered a domain through from godaddy on Nov2015-11-13,I successfully made a payment and I received confirmation about this domain is belong to me.I also successfully log in and pointed this domain to site ground for hostingHowever,this domain was suddenly locked and godaddy put this domain on auction for $dollars
I called godaddy for the reason.First time,I called,customer service ask me to follow the process to send email to @*** and I included all my information and got confirmation email Incident ID: *** .They promised to respond me within days.After 4th day,no reply at all,I called again,customer service ask me to send my id to different department
This is crazy that I only provide my ID to government and police regarding to privacy issue.The reason is ridiculous to verify my payment since I already paid in full and already successfully logged in
I signed up for the free service for a short time, and when it became a fee every month , taken out of my bank account I canceled Then three months later they are still taking ii out without my permissions I just notice it in my bank account I never used the accountIt wasn't active at all but yet In being charged every month I want my money back
In June we closed our business and in early July shut down our website that was hosted by GoDaddy At this point in time we did not close out our bank account because we were holding funds to pay the taxes at the end of the year We receive quarterly bank statements from our bank When I received our 3rd quarter bank statement, ending October 31, in early November I noticed a charge on the account from Go Daddy for $on October When I called them asking what this charge was for since we no longer had a website I was told that we were never un-enrolled for the auto renewal charge I stated that I just assumed that since we canceled everything that would have been taken care of Due to the fact that I notified them after the day window of the charge occurring, GoDaddy stated that there was nothing they could do other than remove the auto renewal from happening again
I called the customer service a couple times from September because of my frustrations of not being able to accept email and can't login to their site until I decided to cancel all the service (office 365, search engine visibility and wesbite builder) except for the domains I thought everything's good until today when I checked my credit card bill and saw that I have charges from go daddy for the services that I cancelled They told me today that they cannot cancel, they can only stop the automatic renewal and that I need to do it in their website but I cant even login to their site I keep requesting to reset my password but doesn't work I spend my whole afternoon trying to get it resolved, talked to guys from the company but no one can help but my finally the last email I got to reset password works so I cancelled
I don't think that it's fair to get charge on something that doesn't work and wasted my time and made me frustrated
They charged me for the yearly amount
Go Daddy charged my credit card $for two year renewalI contacted back saying I have discontinued my account on Sep Their billing department said strictly they we can not refund you any moneyI told them I didn't even set up for auto payment and they said its a defaultNow they wont return a single penny
My partner had a website hosted by GoDaddy
He died last October They helped themselves to another payment for this year, will not repay it, and to add insult to injury send me chirpy emails about how well it is doing
I tried phoning them, the young child that answered the phone said they had never had a customer die on them before, did not know what to do
Do not deal with them, run screaming if they suggest doing business with you, they are not capable people
My complaint relates to receiving an unknown, unapproved monthly billing charge for $on occasions
On 10/25/I paid $for the web hosting company's "Discount Domain Club Membership" (Order #***) which helped reduce the overall cost of multiple domains when purchased in volume over months This package included some bundled services including "Premium Cash Parking" (month term at $0.00), "GoDaddy Auctions - Membership w/ DomainAlertPro Monitoring" (year term at $0.00), "Auctions Membership" (unspecified term at $0.00), and "Pro Domain Alert" (unspecified term at $0.00) I did not renew this membership months later in
On 1/25/I noticed an $charge for "Premium Cash Parking Renewal" (Order #***) Reviewing my order history, I realized GoDaddy had also charged me for this $service on 12/25/(Order #***) and on 11/25/(Order #***)
On 1/25/I called GoDaddy to dispute these unauthorized charges
March 7th I purchased a domain and a website builder package that included the ability to password protect pages within my website restricting elements within my website to privileged users/staff only The cost of this package was for a year contract including the domain
Today I logged in to start setting up my business website only to discover logging in today that they had updated the design software and in so doing removed the password secure functionality in the web design applicationI contacted support to address this issue and the general consensus while there are other packages that are in fact cheaper and and provide the features that had been part of the plan I had initially purchasedhowever the company representatives are not willing to provide me the service I paid for nor transition my account into one that provides the services I paid for
Due to an unrecognized charge on CC for a domain that was already paid for up to May of 2018, I challenged the chargeWhen GoDaddy got notified by CC company of the charge-back, they YANKED or FROZE my domain name that was already paid for and held it ransom till I paid for the charge-back fee and RENEWAL fee that was not due till May of I gave an example of purchasing a 3-year domain that is not due to expire in and they claim that is the policy to RANSOM the domain if a renewal or extended renewal is dinged with a charge-backSo they forced me to pay a $charge-back FEE and renewal on a domain that was already paid forI had no choice because my business is an online businessOnce they restored the domain back, I still had issues with domain propagating in the Internet and called back to get it resolvedI want my $back or I will TRANSFER each domain to Network Solutions as they come due and NEVER EVER recommend or use GoDaddy againBad policy and crappy way to t
On March 21, I went onto the GoDaddy website to try and renew an expired websiteI tried several times to take the site off of privacy and when I renewed (and purchased some other items), it charged me $for privacyThis morning I went to the godaddy chat and chatted with ***After a lengthy conversation and going through the same things on the web site that I had done before, I got nowhere and no refundSo I called godaddy and got Ryan in the billing departmentAfter going through the SAME items on their website and clicking the SAME links and being told there was a PROCESSING ERROR ON THEIR WEB SITE, he put me on hold and finally told me he could refund my moneyI have not see it yet, but this is horrible business practices on a website that is for DEVELOPING, BUYING AND MANAGING WEBSITES! I wasted two hours of my time and was overchargedAdditinoally, the godaddy website had numerous elements to help PREVENT you from checking out without additional charges
I would
GoDaddy can no longer support forwarding URL'sI have worked with them for more than years and since they upgraded their site, the forwarding URL's add garbage when they transferie *** the url adds these crazy letters to the end of the url, *** which makes it return a error codeI have forwarding URLsNow broken URL'sThey say they can't fix it so I was forced to move them to another companyNow, if I total up all the the unused fees I paid (since some of the url's are renewed for several years) it is $It's not in their policy to refund it, even though they can't deliver what I purchasedThey are not telling customers their system is broke, they just let you find out on your own and continue to pay for something they can't deliverThis is the only time I have ever had a problem with GoDaddy and I'm so thankful, I didn't loose more money
Use any other serviceGodaddy is useless and was created to scam people out of their moneyThey pay for those expensive commercials by scamming you out of money you never agreed to years later
Contract with GoDaddy # *** in the name of *** ***On February 18, 2018, I spoke to Godaddy to see if I could cancel the hosting I had hired for three years and if they could return the moneyThe person who answered told me that if they reimbursed the money proportional to what I had already used during the contract, that there was no problem and that the domain that had been given to me from could still be kept free of chargeAfter making all the changes in the new hosting of the website of the company *** S.A., configuring the emails in the new servers, I called Godaddy to cancel the hosting and they told me that they could not return the money; I asked to speak with a supervisor who told me that if that was what I had been promised that GoDaddy would respect, that I would review the recordingAfter reviewing the recording he told me that this was indeed what they had promised and that they would reimburse me for the money, which has never happenedOn May 7,
Moving from different hosting to GoDaddy was the biggest IT mistake we have done
Constant problems with office email hosting and constant inability to fix the issue with their useless teck support unless we upgrade from standard cPanel packageAgain, not like their standard package doesn't offer some service or extras we need but it is simply doesn't workReady to pay for every email use? You should be because it is a special offer! Usually it is 79.95! Never had this issue before with other hostingPlease stay away from this company and their business practices