I signed up two websites with GoDaddy, and I wish I never didThey built both sites for me, which took almost months to complete, and it wasn't even anything fancy and it wasn't cheapWhen I started to add products, that is when things went downhillThe site became super slow, and ran into a lot of issuesWhen I try to ask for help, they always want to charge me, even though they are the ones that built itThe most recent issue I had was all my products vanishing from the site, I almost had a heart attackWhen I call them to resolve it, they say it will take days to fix; are you kidding me! It took me months to add all the products and to have them vanish is not something you take lightlyI am honestly done with them and moving both of my sites somewhere else
When I signed up for my email three year extension I knew I would be canceling it down the roadThe personI was talking with at the time assured me I could cancel my contract anytime and be refunded the unused portionI didn't think anything of it because this person was giving me a credit back to my credit card because the company took it upon themselves to do an automatic renewal on another service I was using of theirsSo why would it be any different with this situation, the person did not tell me I would not get a credit back to my credit card but a credit back to my go Daddy accountThey forgot to mention this one little thingSo I believe I was not told the whole truth with what would happen with my credit once I cancel the email serviceI would like a credit back to my credit card for the balance still owed me
Godaddy sent me an email to renew my URLat $per year(***) (Renew Now button) I pushed the button and the price went to $(Bait and Switch) I called Godaddy and they said I must renew for years and pay a privacy fee of $ In September I found that Godaddy had leaked my private email, phone and address to the internet I checked their privacy statement and there is no mention of a fee I called them times and send an email and a letter and have not received a responseThe privacy fees are new and do not protect my privacy Godaddy did call last week for me to buy more products
In short they moved my website to a new server didn't back it up before they moved it, lost all the data and could not restore itWent through over phone calls and over a month of speaking with people and did get them to give me a two years free hosting after over hours of talk timeNow the site doesn't work and they don't know why they tried to fix it but, can't seem to get it working after I uploaded all of the webpage that were not backed up before they moved itStill lost all of the other mpfile data but, they can't get the site up after over a monthNot enough space here to tell the whole story an attached document would do the trick considering it has been over a month worth of information to tell
Godaddy failed to sufficiently notify us of an expired domain, then proceeded to put it into an auction with a company that they ownedWe were unaware the domain had expired and did not become aware until days after it was sold by their internal auction companyThey claim that the payment option associated with the domain was not workingHowever, there were multiple payment options available in the account and they failed to attempt the other methods which included PaypalWe believe that Godaddy has a conflict of interest because they own the company that auctioned off the domain when it did not renew and made more money from that than allowing us to renew
Automatically renewed my account against my willCharged me for months of serviceShut off the service once I opened a disputeNo resolution in sight
What a nightmare of a hosting company
BlueHost was excellent in their returns for a similar issueBetter pricing and service there as wellWish I knew better when I was first starting out
On 4/4/I purchased some email address for my brand new dental office that I had purchased, these email address were solely for business purposes I had all emails forwarded to my main personal email so it would easier to check on them I never got any emails and figured that nobody was trying to reach us through the email since my patients call the office I had an issue with my google account and google had to send me some emails to one of those email addresses that I had purchased They would keep sending an email to me and I wouldn't receive anything, I even checked the junk mailI finally called go-daddy last week and they concluded that something wasn't set up right on there end and none of the emails weren't working since they never connected properly That means that for the last months, we weren't get any of the emails We were spending about 3k a month on advertising and G-d only knows how much business we lost because of these, I can only imagine that its in
I have been on the phone with Godaddy for a couple months regarding issues with my websiteThey have advised me to spend more money and upgrade to plans that have not resolved my issues with my websiteI have been generating error for mySQL database consistently since 8/16/They have not resolved the issueMy customer have reported issue with content not displayingOn 8/16, they advised me they had an issue with Level which was suppose to be correctedHowever, I am still having the issue and every agent want to continue to up sale to professional services or high plan without looking in logs to address the issueI am spoke to an agent on 8/which advise me I would get a full credit of $*** but emailed me after the call to tell me that I could only be refunded around $*** on a managed service that they should supportI am completely unhappy with the support from this company
We had Go Daddy build us a website and it was non-responsive We asked them to convert our existing website to a platform that was more responsive and they agreed to convert our existing website as is for a set price They then called back over a series of months and up the price on separate occasions They took our money and now they want to build a page website instead of the pages they agreed to
Godaddy attempted to steal my domain nameI checked the whois database and I was the owner, however, Godaddy changed the IP address of my domain name to a page, stating the account of the domain name was suspended
I caught Godaddy red handed trying to steal my app domain name
The account rep Cody did a great job and rectified the situation and changed the IP address back to what is originally was
However, I do NOT trust Godaddy anymore because they committed fraud against me and my ownership of the domain by changing my IP Address of my parked domain to "Account Suspended" Status
Be ware
I setup an account in and set it so that it would not renew automaticallyThis account was never used, not onceIn August of a representative from GoDaddy called me directly and asked if I would like to renewI told them no I do not want the renewal and if they had any further questions they could call my husbandFast forward to today, my husband is doing our taxes and notices that GoDaddy went ahead and charged me over $regardless of my telling them NO do not renewWhen we contacted GoDaddy they refused to do anything about this other than turn off an auto renew that was obviously never on to begin withI called AMEX and they also told it as terrible as this company is that they could not dispute because it was over months since the chargeThis is nothing less than theft and this company is committing FRAUD
Purchased a domain name yrs ago with Go DaddyI was hoping my business would grow faster than it did I NEVER went further than securing a domain name, no webpage ever started I was getting numerous emails saying I needed to update payment info in my account and getting constant offers to renew at a discountI had already decided I was not going to renew since I was just not needed at this timeOn 9/5/I received an email and charge to my bank account...it seems Go Daddy puts on you on an auto-renewal program without first asking if you want that! I think this practice should be illegal No one should access to your cc or bank accounts without permission I never visited my account because I never did anything beyond securing a domain name for those yrs On the day I was charged however I logged in and I saw options is large letters about my infoOne said CANCEL RENEWAL...so I hit thatThen I checked back later that day and over the course of a few days checkedIt
godaddy has the worst customer service representatives I have ever had an experience withI called one day because I was having issues with my websiteWhen I called them for assistance they claimed to have fixed the problem but they never didI called them back again and they blamed me for the problem with the website and told me I cancelled the service! To my knowledge I never cancelled any services! I wanted my website to not go "live" while I changed itThey said when I did that it cancelled the whole website then they tried to charge me money to get it back! That's a scam! It's very vague and confusing trying to use their softwareYou would think they would want you to be aware if you cancel a service! They would not restore the service that I signed up for! Total scam!!!
I was billed twice for a service They would not refund the double payment, they would only give me an extra year of service This is more expensive than buying years of service I was told that they would take away my domain names if I was to get a refund of the double billing I only wanted to renew for one year, not they overbilled and then threatened me with losing my domains because they will not take time off I waited on line for a supervisor for an hour and then I was told that they could not let me hold any longer and hung up on me Ryan from billing told us that he would escalate but had no supervisor that could talk to us and that customer service could not be provided All I wanted was a refund for a double payment I have been with this company for a very long time and they call me all the time to see if I need new products, but have no one to help me when I am double billed This is a scam!!!
Join Go Daddy in Jan and some how I was added to their auto bill program so I was charged again the year for a service I no longer need I called customer service and was told no refunds after days well by the time the charge hit my credit card the 30days was past and they refuseed to refund the billing for $128,to my card I have not used the service after jan of and no longer need theservice so I am getting charged $for nothing so they are basicly ripping people off all I want is a refund of this money and they refuse to do it even talked to a superviser that also told me no
I have waited up all night on an account change that Godaddy told me was suppose to happenOnce I contacted them they lied and told me I had talked to someone I didn't (a Jason when I spoke with an Ashley) and now are trying to hoax me out of a year's registration I just paid for, when in the past they have reneged and taken away the most important of the services that I paid for, like email which I desperately needed when I originally setup my account but even though it was said to be "unlimited" Godaddy quickly taken away what I had while I attempted to get my domain going, ultimately destroying my domain's successAfter over hours of waiting on the domain change to happen (I was told a year would be added since my year I paid for was missing), nothing was doneAfter another hour on the phone, they told me again I could wait an hour and should have a the year added after telling me that it wasn't going to happen as Ashley told meTotal incompetence, all over an error Godaddy's system made
After cancelling my domain name and auto renewal, my credit card was still charged I then went on to godaddy.com to ensure that I had cancelled correctly, it showed that my account had indeed been cancelled I then had to call and speak with a representative to get a refund When I asked how it was that they could charge my account without authorization I was given a run around and never got an answer They only said that they could guarantee me it wouldn't happen again, which is hard to believe seeing they took my money without authorization
Godaddy is a disreputable companyBeware of them adding products to your cartThey will over charge you and getting it refunded is time consumingI have had the run around from them and conflicting answers from there employeesThe supervisor accused me of 'only hearing what I wanted to hear' from my bank and that my bank gave me information
I will never feel comfortable using Godaddy again and find them so distrustful that I feel I will need to cancel my credit card for a new card number that they will not have had access to
In January, I attempted to cancel the auto-renew on our hosting package for mattsonhuth.com - I even took a screenshot of the confirmation that the auto-renew option had been successfully cancelled, however, GoDaddy still continued to bill our credit card on the date the hosting was supposed to lapse (02/25/18) We did not notice this charge until we reviewed our credit card statement (roughly days from the transaction date) and I called GoDaddy to explain the situation and ask for a refund, even if prorated The initial tech only offered the policy as written, which said they can only renew if the refund is requested within days of transaction, even though I mentioned to him how we did cancel the auto-renewal function in January and that it must not have been processed correctly on GoDaddy's end I was then transferred to his supervisor who was also not willing to offer any solution, despite the fact that we did everything correctly to try and cancel the services prior to the
Tough to pick one category: customer service issues, contract, billing I spoke with a GoDaddy rep on July 11th They explained what I needed to do to move my websites (High Impact and Selection Success) from the Deluxe Hosting plan they were on to the current c-panel At that time, He also mentioned that I could move the c-panel under the TFE umbrella without having to cancel the current plan and start a new one GoDaddy was contacted to move the C-panel to the be under *** *** *** since I was shutting down the business This was just a formality since both the *** domain and the c-panel were paid through
Instead the GoDaddy representative deleted the c-panel and told us that we had to load the websites onto a new c-panel This was never our request They never asked about the sites hosted to ensure their safety Nor did they check they account to see that it was paid through
We were fortunate that the three websites hosted
I signed up two websites with GoDaddy, and I wish I never didThey built both sites for me, which took almost months to complete, and it wasn't even anything fancy and it wasn't cheapWhen I started to add products, that is when things went downhillThe site became super slow, and ran into a lot of issuesWhen I try to ask for help, they always want to charge me, even though they are the ones that built itThe most recent issue I had was all my products vanishing from the site, I almost had a heart attackWhen I call them to resolve it, they say it will take days to fix; are you kidding me! It took me months to add all the products and to have them vanish is not something you take lightlyI am honestly done with them and moving both of my sites somewhere else
When I signed up for my email three year extension I knew I would be canceling it down the roadThe personI was talking with at the time assured me I could cancel my contract anytime and be refunded the unused portionI didn't think anything of it because this person was giving me a credit back to my credit card because the company took it upon themselves to do an automatic renewal on another service I was using of theirsSo why would it be any different with this situation, the person did not tell me I would not get a credit back to my credit card but a credit back to my go Daddy accountThey forgot to mention this one little thingSo I believe I was not told the whole truth with what would happen with my credit once I cancel the email serviceI would like a credit back to my credit card for the balance still owed me
Godaddy sent me an email to renew my URLat $per year(***) (Renew Now button) I pushed the button and the price went to $(Bait and Switch) I called Godaddy and they said I must renew for years and pay a privacy fee of $ In September I found that Godaddy had leaked my private email, phone and address to the internet I checked their privacy statement and there is no mention of a fee I called them times and send an email and a letter and have not received a responseThe privacy fees are new and do not protect my privacy Godaddy did call last week for me to buy more products
In short they moved my website to a new server didn't back it up before they moved it, lost all the data and could not restore itWent through over phone calls and over a month of speaking with people and did get them to give me a two years free hosting after over hours of talk timeNow the site doesn't work and they don't know why they tried to fix it but, can't seem to get it working after I uploaded all of the webpage that were not backed up before they moved itStill lost all of the other mpfile data but, they can't get the site up after over a monthNot enough space here to tell the whole story an attached document would do the trick considering it has been over a month worth of information to tell
Godaddy failed to sufficiently notify us of an expired domain, then proceeded to put it into an auction with a company that they ownedWe were unaware the domain had expired and did not become aware until days after it was sold by their internal auction companyThey claim that the payment option associated with the domain was not workingHowever, there were multiple payment options available in the account and they failed to attempt the other methods which included PaypalWe believe that Godaddy has a conflict of interest because they own the company that auctioned off the domain when it did not renew and made more money from that than allowing us to renew
Automatically renewed my account against my willCharged me for months of serviceShut off the service once I opened a disputeNo resolution in sight
What a nightmare of a hosting company
BlueHost was excellent in their returns for a similar issueBetter pricing and service there as wellWish I knew better when I was first starting out
On 4/4/I purchased some email address for my brand new dental office that I had purchased, these email address were solely for business purposes I had all emails forwarded to my main personal email so it would easier to check on them I never got any emails and figured that nobody was trying to reach us through the email since my patients call the office I had an issue with my google account and google had to send me some emails to one of those email addresses that I had purchased They would keep sending an email to me and I wouldn't receive anything, I even checked the junk mailI finally called go-daddy last week and they concluded that something wasn't set up right on there end and none of the emails weren't working since they never connected properly That means that for the last months, we weren't get any of the emails We were spending about 3k a month on advertising and G-d only knows how much business we lost because of these, I can only imagine that its in
I have been on the phone with Godaddy for a couple months regarding issues with my websiteThey have advised me to spend more money and upgrade to plans that have not resolved my issues with my websiteI have been generating error for mySQL database consistently since 8/16/They have not resolved the issueMy customer have reported issue with content not displayingOn 8/16, they advised me they had an issue with Level which was suppose to be correctedHowever, I am still having the issue and every agent want to continue to up sale to professional services or high plan without looking in logs to address the issueI am spoke to an agent on 8/which advise me I would get a full credit of $*** but emailed me after the call to tell me that I could only be refunded around $*** on a managed service that they should supportI am completely unhappy with the support from this company
We had Go Daddy build us a website and it was non-responsive We asked them to convert our existing website to a platform that was more responsive and they agreed to convert our existing website as is for a set price They then called back over a series of months and up the price on separate occasions They took our money and now they want to build a page website instead of the pages they agreed to
Godaddy attempted to steal my domain nameI checked the whois database and I was the owner, however, Godaddy changed the IP address of my domain name to a page, stating the account of the domain name was suspended
I caught Godaddy red handed trying to steal my app domain name
The account rep Cody did a great job and rectified the situation and changed the IP address back to what is originally was
However, I do NOT trust Godaddy anymore because they committed fraud against me and my ownership of the domain by changing my IP Address of my parked domain to "Account Suspended" Status
Be ware
I setup an account in and set it so that it would not renew automaticallyThis account was never used, not onceIn August of a representative from GoDaddy called me directly and asked if I would like to renewI told them no I do not want the renewal and if they had any further questions they could call my husbandFast forward to today, my husband is doing our taxes and notices that GoDaddy went ahead and charged me over $regardless of my telling them NO do not renewWhen we contacted GoDaddy they refused to do anything about this other than turn off an auto renew that was obviously never on to begin withI called AMEX and they also told it as terrible as this company is that they could not dispute because it was over months since the chargeThis is nothing less than theft and this company is committing FRAUD
Purchased a domain name yrs ago with Go DaddyI was hoping my business would grow faster than it did I NEVER went further than securing a domain name, no webpage ever started I was getting numerous emails saying I needed to update payment info in my account and getting constant offers to renew at a discountI had already decided I was not going to renew since I was just not needed at this timeOn 9/5/I received an email and charge to my bank account...it seems Go Daddy puts on you on an auto-renewal program without first asking if you want that! I think this practice should be illegal No one should access to your cc or bank accounts without permission I never visited my account because I never did anything beyond securing a domain name for those yrs On the day I was charged however I logged in and I saw options is large letters about my infoOne said CANCEL RENEWAL...so I hit thatThen I checked back later that day and over the course of a few days checkedIt
godaddy has the worst customer service representatives I have ever had an experience withI called one day because I was having issues with my websiteWhen I called them for assistance they claimed to have fixed the problem but they never didI called them back again and they blamed me for the problem with the website and told me I cancelled the service! To my knowledge I never cancelled any services! I wanted my website to not go "live" while I changed itThey said when I did that it cancelled the whole website then they tried to charge me money to get it back! That's a scam! It's very vague and confusing trying to use their softwareYou would think they would want you to be aware if you cancel a service! They would not restore the service that I signed up for! Total scam!!!
I was billed twice for a service They would not refund the double payment, they would only give me an extra year of service This is more expensive than buying years of service I was told that they would take away my domain names if I was to get a refund of the double billing I only wanted to renew for one year, not they overbilled and then threatened me with losing my domains because they will not take time off I waited on line for a supervisor for an hour and then I was told that they could not let me hold any longer and hung up on me Ryan from billing told us that he would escalate but had no supervisor that could talk to us and that customer service could not be provided All I wanted was a refund for a double payment I have been with this company for a very long time and they call me all the time to see if I need new products, but have no one to help me when I am double billed This is a scam!!!
Join Go Daddy in Jan and some how I was added to their auto bill program so I was charged again the year for a service I no longer need I called customer service and was told no refunds after days well by the time the charge hit my credit card the 30days was past and they refuseed to refund the billing for $128,to my card I have not used the service after jan of and no longer need theservice so I am getting charged $for nothing so they are basicly ripping people off all I want is a refund of this money and they refuse to do it even talked to a superviser that also told me no
I have waited up all night on an account change that Godaddy told me was suppose to happenOnce I contacted them they lied and told me I had talked to someone I didn't (a Jason when I spoke with an Ashley) and now are trying to hoax me out of a year's registration I just paid for, when in the past they have reneged and taken away the most important of the services that I paid for, like email which I desperately needed when I originally setup my account but even though it was said to be "unlimited" Godaddy quickly taken away what I had while I attempted to get my domain going, ultimately destroying my domain's successAfter over hours of waiting on the domain change to happen (I was told a year would be added since my year I paid for was missing), nothing was doneAfter another hour on the phone, they told me again I could wait an hour and should have a the year added after telling me that it wasn't going to happen as Ashley told meTotal incompetence, all over an error Godaddy's system made
After cancelling my domain name and auto renewal, my credit card was still charged I then went on to godaddy.com to ensure that I had cancelled correctly, it showed that my account had indeed been cancelled I then had to call and speak with a representative to get a refund When I asked how it was that they could charge my account without authorization I was given a run around and never got an answer They only said that they could guarantee me it wouldn't happen again, which is hard to believe seeing they took my money without authorization
Godaddy is a disreputable companyBeware of them adding products to your cartThey will over charge you and getting it refunded is time consumingI have had the run around from them and conflicting answers from there employeesThe supervisor accused me of 'only hearing what I wanted to hear' from my bank and that my bank gave me information
I will never feel comfortable using Godaddy again and find them so distrustful that I feel I will need to cancel my credit card for a new card number that they will not have had access to
In January, I attempted to cancel the auto-renew on our hosting package for mattsonhuth.com - I even took a screenshot of the confirmation that the auto-renew option had been successfully cancelled, however, GoDaddy still continued to bill our credit card on the date the hosting was supposed to lapse (02/25/18) We did not notice this charge until we reviewed our credit card statement (roughly days from the transaction date) and I called GoDaddy to explain the situation and ask for a refund, even if prorated The initial tech only offered the policy as written, which said they can only renew if the refund is requested within days of transaction, even though I mentioned to him how we did cancel the auto-renewal function in January and that it must not have been processed correctly on GoDaddy's end I was then transferred to his supervisor who was also not willing to offer any solution, despite the fact that we did everything correctly to try and cancel the services prior to the
Tough to pick one category: customer service issues, contract, billing I spoke with a GoDaddy rep on July 11th They explained what I needed to do to move my websites (High Impact and Selection Success) from the Deluxe Hosting plan they were on to the current c-panel At that time, He also mentioned that I could move the c-panel under the TFE umbrella without having to cancel the current plan and start a new one GoDaddy was contacted to move the C-panel to the be under *** *** *** since I was shutting down the business This was just a formality since both the *** domain and the c-panel were paid through
Instead the GoDaddy representative deleted the c-panel and told us that we had to load the websites onto a new c-panel This was never our request They never asked about the sites hosted to ensure their safety Nor did they check they account to see that it was paid through
We were fortunate that the three websites hosted