I received a renewal notice for my domain metaversus.com from GoDaddy stating it was PROTECTED and for year after the expiration dateWhen I tried to renew after the expiration date, my domain was already goneI fought with them for weeks on it, but they said it was not protected even though I had an email stating soI believe they are now trying to sell my domain back to me for $There is no indication that the owner has changed based on the whois recordsIt still is registered under my details for registration dateThis is extortion
I spent over $for a custom designed ecommerce website from goDaddy After months worth of going back and forth to try and get them to create BASIC things for example: what text or pictures should be in the front pageBecause of the poor quality of service and design, I requested a refund They say I am not eligible for a refund This is their return policy: Professional Web Design Services Web Services: 30% cancelation fee when in progress, non-refundable once complete This project was NOT completedI did NOT sign off on it or give my verbal agreement According to their contract, which I did NOT sign, this is the definition of "Complete" I even offered to resolve this by paying the 30%They wouldn't accept it Completion of ServicePublication of your Design is acknowledgement of your satisfaction with the Services provided to date and releases us from any obligation for further revisions or alterations at that time or until the next Update Minutes
In November I inquired to Godaddy's Web Design Team on designing a custom websiteI gave other website examples of a type of calendar and specifics on the design I wished to haveThe salesman checked with the programmers and they said could do itI paid $ It still does not operate as intended, It is now July The website design was to be complete in days Without going into all the specificsThey did a lousy job from the startI was on the phone with the design team for countless hours, and very seldom was it with a same person I had talked to before I have sent several emails on all aspects in the lack of design specificsI did talk to several people that worked to get some of the design correctedI talked to others that said they would follow through to the endThat never happened The biggest problem with the organization is there is not a specific person following the design flowIf you wish to talk to a supervisor, forget it, you are just tran
I was charged fees for my site that expired I put in multiple forms of payment just to protect against that issue You also have my phone number on file GoDaddy still let my site expire and then charged me fees to bring it back I did not have to give them more payment info, they just ran it and it went through The reason most people put in multiple payment options is to guard if a credit card expires If your system does not abide by that workflow and you allow people to think it is done that way, your falsely informing the customer
My business credit card temporarily went expired on my GoDaddy.com account, which I've had in good standing for 6 years. When I received notice by email that my card was expired, I adjusted the expiration date to the new one within a day or two. My account does not show any past-due, collections, or any other derogatory information. However, I ended up getting letters from an unknown (to me) third party stating that my business was sent to collections (on the date of my bill's due date mind you). After receiving two of these, I decided that I'll just double check with GoDaddy by calling them. The billing support had no information on my account that anything was wrong, and had no idea who the third-party collections was. So I decided that it was a phishing scam, and posted a BBB to alert others. The company replied and did due diligence to contact GoDaddy, and I ended up receiving a call from a "supervisor" at GoDaddy to email him. Ok, cool, I can do that and it's documented. I email him and he just replies with a pasted quote from their (hidden) policy regarding the third-party collections company they work with. I reply to him asking him what I'm supposed to do with that and what he's looking for from me, and I have not heard back. This review is intended to alert others of my experience, and that I have done my research to see if/why my GoDaddy account was in collections, with no clear notification or call-out. My discovery was that the third-party covers the amount being billed after a failed attempt, and so it will look like your account is fine, but then you immediately get collection notices. For the record, I am on auto-pay with GoDaddy. I am looking to pay the amount owed to the third-party, and am not trying to get out of that, but that I think it's very poor service and procedure to not mark a payment as being covered and posting a link to the policy, so that a person knows who and why the third-party is that is contacting you by mail for monies. GoDaddy.com's service performance and other logistics are why I have moved all but one of my clients off their services in the last 3 years, and am scheduled to move the last client off by the end of this year.
Hi! I have been a consumer of godaddy.com since 2015. 1) Recently, they have charged me an auto-renew on09/01/2017 of two products that were unaware on my side. 2) I have not received any notification with the amount 309 during the time of their transaction. In fact, none of my products in 2016 was with the amount of 309Euros. To charge this without proper information is unacceptable. I haven't been using the products at all as I am not even aware of them. Their staff told me they have policy about renewal under on their invoices before that they are legible to charge but I have never see that policy other. Apparently, it is hidden with no words to trigger click such as "more information". The unclarity and invisibility of their policy means it is a trap for consumers. I have spoken to their staff Mec, Jec and Neil from customer service than a guy calls Pete from the billing apartment. I would love to have this resolved as soon as possible.
I paid Go Daddy $to increase my company's appearance on search engines (SEO)I received nothing in return except for a less than five minute call once a month and a short email claiming that the search terms they picked had climbed the online listsThis is not trueEvery time I tried to look up my company's website it was either not to be found or much lower on the list than Go Daddy had told meAfter two months, I complained about the lack of results and was assured that much better results were forth coming soon I have not had a single sale of my product on the website ( [redacted] ) that Go Daddy did SEO for allegedlyMy same product sells briskly on the [redacted] website When I spoke to Mikela in SEO on 11/5/18, she told me there are no refundsShe told me, "SEO is something we recommend to a more established businessThe salesmen won't tell you that because they want the business." That is deceptionMikela next suggested I try another sal
I am trying to contact the Office of the CEO. It seems they have replied to all complaints made by customers on this site. So, when you call<rc-c2d-number> [redacted] </rc-c2d-number> the only people who pick up our SALES and Customer Service (Technical). Funny how the "Operator" feature which they prompt you to chose, just rings all day long. I have been a customer of GoDaddy for 13 years and I have an issue and I am being treated unfairly and dismissive. I have asked for supervisor's email's, so I can contact them and I am being told they are not allowed to share this information. When I called the headquarters number to make a complaint to the Office of the CEO, since the operator does not pick up, I chose Sales. You know they will pick up. I asked to be transferred to the Office of the CEO and was asked by CS, "why and she would send an email for me". No, this is not customer service. I want to speak to the Office of the CEO, end of story. So, I would not use Godaddy ever again and I would recommend finding another hosting company that cares about loyal customers. I am being prompted to leave a star-rating for this business. I want it to be negative 0 stars. I must give it a star to leave review. The do not deserve any stars.
I do not need to sign on to my Go Daddy (my web hosting company) account frequentlyHowever, whenever I do (perhaps once every six months or so) my customer ID # and password do not workNaturally, I've thought I was responsible then, I realized what they were doingThey want their customers to call them, their sales persons (tech support and sales are one and the same) in order, not only to reset the password (which actually really was correct) but, this gives them a one-one-one sales opportunityIn order to identify the caller during the initial automated phone call process they ask the customer for the last digits of their credit cardThis is so the customer has the credit card in hand at the time of the phone callI have tried to sign onto various analytics and web browsing tools and search functions and they can never identify me as the owner of my site because Go Daddy does not recognize my customer ID# or passwordWhat they are aggressively after is for the customer to call them then and get them to purchase their very expensive SEO services, or other products
After buying a domain name and additional services for a year, I had my domain ownership ended and my services cut shortThe original agreement was entered into on 4/16/The domain name and services I purchased were ended on 3/8/ I called godaddy to try and resolve this issueI was told since the domain name I purchased was bought at auction, I would have to pay for all past due debts on the domain name that the previous owner incurred I was never given notice of this issue prior to purchase or at the time of purchaseI first learned of this issue, on 3/25/2016, when I called godaddy to ask why my domain ownership and services were cut short After being given the above reason, I informed godaddy that I was never given notice of having to make the previous owner's payment in arrears Furthermore, the emailed receipts I have of the order state I purchased the domain and a years worth of services beginning on 4/16/Thus, my contract was supposed to be com
Due to their system and platform failure, as well being unable to get any assistance online or by phone (PLaced on hold for over two hours), a domain name renewal had to be done twice; since the first transaction did not show up as completed, there was no e-mail confirmation, and the domain name still showed with the same expiration date, as not renewedIn order for me to avoid any additional charges for renewing after the expiration date, or running the risk of loosing the domain name - [redacted] , I had to do the same transaction, again; which ended up in renewing the domain name twice, for two years, and not just for one year; same as I renew every single domain name, year by yearI explained them the situation, why it ended up in being renewid twice, and for which I requested the refund for one year; and thhey declined to do the refundAs I said, this was in result of their system and platform failure, for me being unable to reach an agent or get any assistance and way
I spoke with the support staff at Slim Cleanse on November at 9:pm with Lily – She closed and cancelled my account: - confirmation number # [redacted] I NEVER received any correspondence from them regarding any trial period - I believe the reason I have not received ANY documentation (other than the packing slip in the sample envelope) is because I discontinued the process before it was completed on-line - I am looking for a complete credit for the for the $and the $as NO documentation of any kind was supplied regarding ANY terms concerning this issue - they did state I would receive a USD$refund I called again Dec asked for website told slimclnsepromo.com - this domain is registered to GODADDY.COM (I have documents if required)
I was charged for a year subscription to [redacted] without authorizationGo-daddy claims they had phone authorization from my administrator, however my administrator denied the service and only authorized renewal of domain names onlyA representative of Go-daddy, without authorization, signed us up for a service we did not want or need as we have that service already for free through our internet provider Because I did not catch the financial transaction within days, Go-daddy refuses to refund Go-daddy has no proof of a name or authorization of that service as it was done with out authorization by one of their reps
I paid for a domain name up front years ago for a period of yearsOn 11/16/I received an email notifying me that my account was automatically renewed - I replied that I did not authorize this auto-renewal and requested it be cancelled and funds to be [redacted] ed back to my accountI received an auto-notification that the email was undeliverable - I called a few times a couple days later and couldn’t get through to a human - I’ve never used the account or accessed it ever but on 11/26/I figured out how to access the account onlineI attempted to cancel and received multiple notifications that if I cancel the account the fees still would not be refunded - on 11/27/I submitted a dispute to my [redacted] card company, ***Cards - on 11/30/ [redacted] updated my dispute stating they contacted GoDaddy and temporarily refunded the charges until the investigation was complete - on 12/7/GoDaddy emailed stating that [redacted] cancelled the payment so they subsequently
My business website hosting domain expired, which resulted in my website and all content taken down and deletedI payed the recover fee to have my site go back online as it was beforeAfter paying the fee, they stated that they don't have the backup to restore my website, even though in there SOP they are to keep a full back up after a expired hosting plan for days which will be used to recover the customers websiteThey stated that they don't have it and its my fault because I didn't back it upNow all my business website and content is gone, everything! They are not willing to try and find the solution and or go back to backed up snapshot to bring my site back upThere is always something that can be done to restore content from servers, that is why they have a backup SOP and Disaster Recovery in place to resolve those issuesI have been a godaddy customer since and there has to be some time of backup that they can go back to for a restore
We have a domain [redacted] that we own, however we have lost the user name and password for the registrarGoDaddy is the registrarA while back we moved our hosting to another company, and now we wish to move back to GoDaddy for our hosting needs We were told that it would have to go thru GoDaddy's legal department and we needed to submit our business license and a copy of the company owner's IDWe did this, and because the person who originally set up that account put it under [redacted] s D [redacted] as the company name instead of [redacted] s ***, GoDaddy will not help us outI have called customer services and asked to speak with the legal department, to point out the fact that the owner's name is exactly the same, along with the address and phone number and the ONLY difference is someone put d [redacted] instead of ***after [redacted] ’sThe customer service rep on the phone says that the legal department doesn’t have a phone extension and that I have to deal with them through e
I am self employed and getting crushed by behemoths [redacted] and GoDaddy! I have a domain, [redacted] that is part of a shared hosting planSuddenly, inexplicably, my emails to hotmail.com recipients (everyone from an old friend I have talked to back and forth for years to new business contacts) have my emails thrown into their spam folders(My email is only used for personal messagesNOT SPAM“Sender Policy Framework” is set up, etc.) Any attempt to contact either party is met with "tech support hell", where I am transferred around from person to person, with the only goal to waste my time until I go away [redacted] has a form that sends information on how to "whitelist" my domain to my email postmaster, GoDaddyGoDaddy has no interest in looking up the information they are sent or helping me on any level, and it is impossible for me to accessGoDaddy wouldn't even help me fill out a form (a needed number was unavailable to me) My first chat with Godaddy was case
Our business registered a Godaddy account and purchased a domainOne of our former colleague left the company on bad terms, and he secretly changed our password and the associated credit cardAs a result, we couldn't access our accountWe called customer service two times and discuss about this situation for over mins, they said they couldn't do anything unless we have the 4-digit pin (which anyone can change if they have the account username and password) or the last digits of the associated credit card (which was changed easily) even though our business owns the account and the domain nameWe were willing to provide all kinds of evidence to prove our ownership such as business license, purchase receipt of the domain and proper photo ID etcThis matter could've been solved easily given the premises Godaddy digs into our account record, but they simply refused to do that and blamed everything on usThat was a really unprofessional thing to doWe own the account, and we own
Fake information given over the chat that my domain name will be renewed with coupon [redacted] for only 0.99$USD once I transfer it from the old Godaddy a/c to the current godaddy accountNow the Twitter handle is also harassing meIt looks like that they are waiting for April and deliberately wasting my time so that once the domain is expired they have one more reason to harass meIts been 3-days tweeter handle could not do anything just saying we are reading the chat where fake information was given that my domain will be renewed with the coupon I had a coupon that was to be used on one a/c only one timeI have a domain to be renewed so I contacted Godaddy customer care where they approved that If I transfer this domain from my Old Godaddy to the New Godaddy a/c I can renew that domain with the coupon and the new renewal will cost me only 0.99$USDHere is the Chat proof where your chat team officially provided me this information ? [redacted]
IN APRIL OF I SPOKE TO A CUSTOMER SERVICE MEMBER AND ASKED THEM TO REMOVE ME FROM BILLING AND ALL EMAILS AND TO CANCEL MY ACCOUNT COMPLETELY....I WAS ASSURED THAT THIS WOULD HAPPEN...SINCE THEN THEY CONTINUE TO BILL ME ...THEY BILLED ME IN SEPTAND NOW ON APRIL 2ND....I DO NOT GET EMAILS....BUT WHEN I CHECK MY BANK ACCOUNT THEY JUST TAKE OUT MONEY THEY REFUSE TO STOP BILLING AND CLAIM THAT THEY DON'T KNOW ANYTHING ABOUT CANCELING ACCOUNT THEY WILL NOT TAKE EMAILS....ONLY PHONE CALLS AND REFUSE REFUNDS I SPEND OVER HOURS ON CUSTOMER SUPPORT WITH KRISTY E WHO REFUSED TO LET ME TALK WITH HER MANAGER JOE AND ACTUALLY SAID THAT I WAS WRONG AND THEY HAVE EVERY RIGHT TO CHARGE ME....BUT IF I WANT A COPY OF THE PHONE RECORDING THAT VALIDATES I CANCELED I CAN PAY THEM $75/HOUR TO FIND IT I DO NOT WANT ANYTHING TO DO WITH THIS COMPANY EXCEPT MY $ BACK AND THEM TO QUIT CHANGING ME AND TO CANCEL EVERYTHING...WHICH IS WHAT I REQUESTED EXACTLY YEARS AGO
I received a renewal notice for my domain metaversus.com from GoDaddy stating it was PROTECTED and for year after the expiration dateWhen I tried to renew after the expiration date, my domain was already goneI fought with them for weeks on it, but they said it was not protected even though I had an email stating soI believe they are now trying to sell my domain back to me for $There is no indication that the owner has changed based on the whois recordsIt still is registered under my details for registration dateThis is extortion
I spent over $for a custom designed ecommerce website from goDaddy After months worth of going back and forth to try and get them to create BASIC things for example: what text or pictures should be in the front pageBecause of the poor quality of service and design, I requested a refund They say I am not eligible for a refund This is their return policy: Professional Web Design Services Web Services: 30% cancelation fee when in progress, non-refundable once complete This project was NOT completedI did NOT sign off on it or give my verbal agreement According to their contract, which I did NOT sign, this is the definition of "Complete" I even offered to resolve this by paying the 30%They wouldn't accept it Completion of ServicePublication of your Design is acknowledgement of your satisfaction with the Services provided to date and releases us from any obligation for further revisions or alterations at that time or until the next Update Minutes
In November I inquired to Godaddy's Web Design Team on designing a custom websiteI gave other website examples of a type of calendar and specifics on the design I wished to haveThe salesman checked with the programmers and they said could do itI paid $ It still does not operate as intended, It is now July The website design was to be complete in days Without going into all the specificsThey did a lousy job from the startI was on the phone with the design team for countless hours, and very seldom was it with a same person I had talked to before I have sent several emails on all aspects in the lack of design specificsI did talk to several people that worked to get some of the design correctedI talked to others that said they would follow through to the endThat never happened The biggest problem with the organization is there is not a specific person following the design flowIf you wish to talk to a supervisor, forget it, you are just tran
I was charged fees for my site that expired I put in multiple forms of payment just to protect against that issue You also have my phone number on file GoDaddy still let my site expire and then charged me fees to bring it back I did not have to give them more payment info, they just ran it and it went through The reason most people put in multiple payment options is to guard if a credit card expires If your system does not abide by that workflow and you allow people to think it is done that way, your falsely informing the customer
My business credit card temporarily went expired on my GoDaddy.com account, which I've had in good standing for 6 years. When I received notice by email that my card was expired, I adjusted the expiration date to the new one within a day or two. My account does not show any past-due, collections, or any other derogatory information. However, I ended up getting letters from an unknown (to me) third party stating that my business was sent to collections (on the date of my bill's due date mind you). After receiving two of these, I decided that I'll just double check with GoDaddy by calling them. The billing support had no information on my account that anything was wrong, and had no idea who the third-party collections was. So I decided that it was a phishing scam, and posted a BBB to alert others. The company replied and did due diligence to contact GoDaddy, and I ended up receiving a call from a "supervisor" at GoDaddy to email him. Ok, cool, I can do that and it's documented. I email him and he just replies with a pasted quote from their (hidden) policy regarding the third-party collections company they work with. I reply to him asking him what I'm supposed to do with that and what he's looking for from me, and I have not heard back. This review is intended to alert others of my experience, and that I have done my research to see if/why my GoDaddy account was in collections, with no clear notification or call-out. My discovery was that the third-party covers the amount being billed after a failed attempt, and so it will look like your account is fine, but then you immediately get collection notices. For the record, I am on auto-pay with GoDaddy. I am looking to pay the amount owed to the third-party, and am not trying to get out of that, but that I think it's very poor service and procedure to not mark a payment as being covered and posting a link to the policy, so that a person knows who and why the third-party is that is contacting you by mail for monies. GoDaddy.com's service performance and other logistics are why I have moved all but one of my clients off their services in the last 3 years, and am scheduled to move the last client off by the end of this year.
Hi! I have been a consumer of godaddy.com since 2015. 1) Recently, they have charged me an auto-renew on09/01/2017 of two products that were unaware on my side. 2) I have not received any notification with the amount 309 during the time of their transaction. In fact, none of my products in 2016 was with the amount of 309Euros. To charge this without proper information is unacceptable. I haven't been using the products at all as I am not even aware of them. Their staff told me they have policy about renewal under on their invoices before that they are legible to charge but I have never see that policy other. Apparently, it is hidden with no words to trigger click such as "more information". The unclarity and invisibility of their policy means it is a trap for consumers. I have spoken to their staff Mec, Jec and Neil from customer service than a guy calls Pete from the billing apartment. I would love to have this resolved as soon as possible.
I paid Go Daddy $to increase my company's appearance on search engines (SEO)I received nothing in return except for a less than five minute call once a month and a short email claiming that the search terms they picked had climbed the online listsThis is not trueEvery time I tried to look up my company's website it was either not to be found or much lower on the list than Go Daddy had told meAfter two months, I complained about the lack of results and was assured that much better results were forth coming soon I have not had a single sale of my product on the website ( [redacted] ) that Go Daddy did SEO for allegedlyMy same product sells briskly on the [redacted] website When I spoke to Mikela in SEO on 11/5/18, she told me there are no refundsShe told me, "SEO is something we recommend to a more established businessThe salesmen won't tell you that because they want the business." That is deceptionMikela next suggested I try another sal
I am trying to contact the Office of the CEO. It seems they have replied to all complaints made by customers on this site. So, when you call<rc-c2d-number> [redacted] </rc-c2d-number> the only people who pick up our SALES and Customer Service (Technical). Funny how the "Operator" feature which they prompt you to chose, just rings all day long. I have been a customer of GoDaddy for 13 years and I have an issue and I am being treated unfairly and dismissive. I have asked for supervisor's email's, so I can contact them and I am being told they are not allowed to share this information. When I called the headquarters number to make a complaint to the Office of the CEO, since the operator does not pick up, I chose Sales. You know they will pick up. I asked to be transferred to the Office of the CEO and was asked by CS, "why and she would send an email for me". No, this is not customer service. I want to speak to the Office of the CEO, end of story. So, I would not use Godaddy ever again and I would recommend finding another hosting company that cares about loyal customers. I am being prompted to leave a star-rating for this business. I want it to be negative 0 stars. I must give it a star to leave review. The do not deserve any stars.
I do not need to sign on to my Go Daddy (my web hosting company) account frequentlyHowever, whenever I do (perhaps once every six months or so) my customer ID # and password do not workNaturally, I've thought I was responsible then, I realized what they were doingThey want their customers to call them, their sales persons (tech support and sales are one and the same) in order, not only to reset the password (which actually really was correct) but, this gives them a one-one-one sales opportunityIn order to identify the caller during the initial automated phone call process they ask the customer for the last digits of their credit cardThis is so the customer has the credit card in hand at the time of the phone callI have tried to sign onto various analytics and web browsing tools and search functions and they can never identify me as the owner of my site because Go Daddy does not recognize my customer ID# or passwordWhat they are aggressively after is for the customer to call them then and get them to purchase their very expensive SEO services, or other products
After buying a domain name and additional services for a year, I had my domain ownership ended and my services cut shortThe original agreement was entered into on 4/16/The domain name and services I purchased were ended on 3/8/ I called godaddy to try and resolve this issueI was told since the domain name I purchased was bought at auction, I would have to pay for all past due debts on the domain name that the previous owner incurred I was never given notice of this issue prior to purchase or at the time of purchaseI first learned of this issue, on 3/25/2016, when I called godaddy to ask why my domain ownership and services were cut short After being given the above reason, I informed godaddy that I was never given notice of having to make the previous owner's payment in arrears Furthermore, the emailed receipts I have of the order state I purchased the domain and a years worth of services beginning on 4/16/Thus, my contract was supposed to be com
Due to their system and platform failure, as well being unable to get any assistance online or by phone (PLaced on hold for over two hours), a domain name renewal had to be done twice; since the first transaction did not show up as completed, there was no e-mail confirmation, and the domain name still showed with the same expiration date, as not renewedIn order for me to avoid any additional charges for renewing after the expiration date, or running the risk of loosing the domain name - [redacted] , I had to do the same transaction, again; which ended up in renewing the domain name twice, for two years, and not just for one year; same as I renew every single domain name, year by yearI explained them the situation, why it ended up in being renewid twice, and for which I requested the refund for one year; and thhey declined to do the refundAs I said, this was in result of their system and platform failure, for me being unable to reach an agent or get any assistance and way
I spoke with the support staff at Slim Cleanse on November at 9:pm with Lily – She closed and cancelled my account: - confirmation number # [redacted] I NEVER received any correspondence from them regarding any trial period - I believe the reason I have not received ANY documentation (other than the packing slip in the sample envelope) is because I discontinued the process before it was completed on-line - I am looking for a complete credit for the for the $and the $as NO documentation of any kind was supplied regarding ANY terms concerning this issue - they did state I would receive a USD$refund I called again Dec asked for website told slimclnsepromo.com - this domain is registered to GODADDY.COM (I have documents if required)
I was charged for a year subscription to [redacted] without authorizationGo-daddy claims they had phone authorization from my administrator, however my administrator denied the service and only authorized renewal of domain names onlyA representative of Go-daddy, without authorization, signed us up for a service we did not want or need as we have that service already for free through our internet provider Because I did not catch the financial transaction within days, Go-daddy refuses to refund Go-daddy has no proof of a name or authorization of that service as it was done with out authorization by one of their reps
I paid for a domain name up front years ago for a period of yearsOn 11/16/I received an email notifying me that my account was automatically renewed - I replied that I did not authorize this auto-renewal and requested it be cancelled and funds to be [redacted] ed back to my accountI received an auto-notification that the email was undeliverable - I called a few times a couple days later and couldn’t get through to a human - I’ve never used the account or accessed it ever but on 11/26/I figured out how to access the account onlineI attempted to cancel and received multiple notifications that if I cancel the account the fees still would not be refunded - on 11/27/I submitted a dispute to my [redacted] card company, ***Cards - on 11/30/ [redacted] updated my dispute stating they contacted GoDaddy and temporarily refunded the charges until the investigation was complete - on 12/7/GoDaddy emailed stating that [redacted] cancelled the payment so they subsequently
My business website hosting domain expired, which resulted in my website and all content taken down and deletedI payed the recover fee to have my site go back online as it was beforeAfter paying the fee, they stated that they don't have the backup to restore my website, even though in there SOP they are to keep a full back up after a expired hosting plan for days which will be used to recover the customers websiteThey stated that they don't have it and its my fault because I didn't back it upNow all my business website and content is gone, everything! They are not willing to try and find the solution and or go back to backed up snapshot to bring my site back upThere is always something that can be done to restore content from servers, that is why they have a backup SOP and Disaster Recovery in place to resolve those issuesI have been a godaddy customer since and there has to be some time of backup that they can go back to for a restore
We have a domain [redacted] that we own, however we have lost the user name and password for the registrarGoDaddy is the registrarA while back we moved our hosting to another company, and now we wish to move back to GoDaddy for our hosting needs We were told that it would have to go thru GoDaddy's legal department and we needed to submit our business license and a copy of the company owner's IDWe did this, and because the person who originally set up that account put it under [redacted] s D [redacted] as the company name instead of [redacted] s ***, GoDaddy will not help us outI have called customer services and asked to speak with the legal department, to point out the fact that the owner's name is exactly the same, along with the address and phone number and the ONLY difference is someone put d [redacted] instead of ***after [redacted] ’sThe customer service rep on the phone says that the legal department doesn’t have a phone extension and that I have to deal with them through e
I am self employed and getting crushed by behemoths [redacted] and GoDaddy! I have a domain, [redacted] that is part of a shared hosting planSuddenly, inexplicably, my emails to hotmail.com recipients (everyone from an old friend I have talked to back and forth for years to new business contacts) have my emails thrown into their spam folders(My email is only used for personal messagesNOT SPAM“Sender Policy Framework” is set up, etc.) Any attempt to contact either party is met with "tech support hell", where I am transferred around from person to person, with the only goal to waste my time until I go away [redacted] has a form that sends information on how to "whitelist" my domain to my email postmaster, GoDaddyGoDaddy has no interest in looking up the information they are sent or helping me on any level, and it is impossible for me to accessGoDaddy wouldn't even help me fill out a form (a needed number was unavailable to me) My first chat with Godaddy was case
Our business registered a Godaddy account and purchased a domainOne of our former colleague left the company on bad terms, and he secretly changed our password and the associated credit cardAs a result, we couldn't access our accountWe called customer service two times and discuss about this situation for over mins, they said they couldn't do anything unless we have the 4-digit pin (which anyone can change if they have the account username and password) or the last digits of the associated credit card (which was changed easily) even though our business owns the account and the domain nameWe were willing to provide all kinds of evidence to prove our ownership such as business license, purchase receipt of the domain and proper photo ID etcThis matter could've been solved easily given the premises Godaddy digs into our account record, but they simply refused to do that and blamed everything on usThat was a really unprofessional thing to doWe own the account, and we own
Fake information given over the chat that my domain name will be renewed with coupon [redacted] for only 0.99$USD once I transfer it from the old Godaddy a/c to the current godaddy accountNow the Twitter handle is also harassing meIt looks like that they are waiting for April and deliberately wasting my time so that once the domain is expired they have one more reason to harass meIts been 3-days tweeter handle could not do anything just saying we are reading the chat where fake information was given that my domain will be renewed with the coupon I had a coupon that was to be used on one a/c only one timeI have a domain to be renewed so I contacted Godaddy customer care where they approved that If I transfer this domain from my Old Godaddy to the New Godaddy a/c I can renew that domain with the coupon and the new renewal will cost me only 0.99$USDHere is the Chat proof where your chat team officially provided me this information ? [redacted]
IN APRIL OF I SPOKE TO A CUSTOMER SERVICE MEMBER AND ASKED THEM TO REMOVE ME FROM BILLING AND ALL EMAILS AND TO CANCEL MY ACCOUNT COMPLETELY....I WAS ASSURED THAT THIS WOULD HAPPEN...SINCE THEN THEY CONTINUE TO BILL ME ...THEY BILLED ME IN SEPTAND NOW ON APRIL 2ND....I DO NOT GET EMAILS....BUT WHEN I CHECK MY BANK ACCOUNT THEY JUST TAKE OUT MONEY THEY REFUSE TO STOP BILLING AND CLAIM THAT THEY DON'T KNOW ANYTHING ABOUT CANCELING ACCOUNT THEY WILL NOT TAKE EMAILS....ONLY PHONE CALLS AND REFUSE REFUNDS I SPEND OVER HOURS ON CUSTOMER SUPPORT WITH KRISTY E WHO REFUSED TO LET ME TALK WITH HER MANAGER JOE AND ACTUALLY SAID THAT I WAS WRONG AND THEY HAVE EVERY RIGHT TO CHARGE ME....BUT IF I WANT A COPY OF THE PHONE RECORDING THAT VALIDATES I CANCELED I CAN PAY THEM $75/HOUR TO FIND IT I DO NOT WANT ANYTHING TO DO WITH THIS COMPANY EXCEPT MY $ BACK AND THEM TO QUIT CHANGING ME AND TO CANCEL EVERYTHING...WHICH IS WHAT I REQUESTED EXACTLY YEARS AGO