GoDaddy product sales promises 24/tech support and promises if GoDaddy isn’t able to fix the issue it will go directly to the source to get the answersGoDaddy LiesGoDaddy abandons it’s customers and misrepresents its support capibiliesShame on GoDaddy
I would not recommend GoDaddy to anyone! I've worked with them on several occasions because I'm a web developer and have moved many many clients away from themPlease do not get hooked into their services because they will try to suck every last penny out of you with addons that are always included in every other hosting company I've worked with! When you call in, they don't offer to help you, rather try to get you to pay for their development team to do the work for youI feel it's time for me to write my review after having so many bad experiences with them
I was charged monthly a fee of $for an email service I never signed up for, never wanted, never used and never once logged into over the course of years I called GoDaddy asking them to refund me for these charges that were wrongly charged to my account, and no refund was givenThe total amount charged to my debit card was $ I called numerous times asking for a refund, and was never given oneI was connected to a manager who illegally threatened me, stating that he would charge my debit card on file for $if I ever called GoDaddy again I have complained and called GoDaddy asking for an apology and a refund for this horrible treatment, but never got a call back or a response of any kind to resolve this issue
I own a web-site ( [redacted] ) that is hosted by GoDaddyI have been trying to cancel this website since 4/10/as it was scheduled for automatic renewal in May I have been the only person on this account since when my business partner and I separated At that time, we spoke with go daddy and changed all of the information to show me as the owner, use my address only, and charge all fees to my credit cardAfter a number of phone calls to cancel the account, I was told that my former partner is still shown as the registrant and I don't have the authority to cancel the accountAs requested I submitted several emails to the "protected reg" department after being assured this would fix the problem, I received an email saying I could not cancel the accountOne person in Tech Support suggested I use an invalid debit card and that would prevent them from charging my account I went to the bank and told them what was happening and they suggested I cx my credit cardI did so
cr [redacted] we initiated a transfer of domain, then declined it company charged the card but did not refund the amount back this company ended their customer support email, their chat version of customer support is virtually impossible to reach and last time I talked to them, they were telling lies over the phone including supervisorswe spent hours over the phone only to have the issue non-resolved
We had a website with godaddy [redacted] ) that we were paying $monthly to maintain our siteThe money was being deducted automatically every monthWe noticed today that our site was downWhen I logged into the site to see what was going on, the only alert we had was for renew our domain name for Our domain was paid up until 6/5/( I prepaid for year) I was confused, but thinking maybe that was the issue, I just paid itWhen I contacted them via telephone I was rudely told by a woman named Victoria that our usual payment method was declined on 11/7/and they sent us emails from that time alerting us that we needed to change payment methodsI received one email back o 11/7/that I must have missedThere were no further emailsThe credit card on file with them had expired and I was not awareI was told that it would be to restore our websiteThe was ONLY for the domain nameThe domain WAS good up until 6/5/Paying the e
GoDaddy cut off my email I called to find out what the problem was and GoDaddy said my domain name had expiredThey would reinstate my domain name if they were paid a large penaltyWhen I asked why I hadn't received a bill or notification they claimed that they had sent several to two email addressesNeither address received the emails GoDaddy claimed to have sentI inquired if this was a business practice GoDaddy used to generate income, they said "no" and they would lower my "penalty payment"I'm not sure who regulates GoDaddy but if this is an ongoing practice , GoDaddy should be punishedI had this domain name for over years and was told if I didn't pay the penalty this name would be auctioned off at a possibly much higher price than the "penalty fee"In order to keep my domain name I paid GoDaddy's "penalty fee" with a terrible taste in my mouthIf you want a domain name you can keep without paying "penalties" don't use GoDaddy
I previously had a issue where I was auto charged for services by Go Daddy without my permission so after that I asked that Auto domain renewal and other services not be set to on. Now somehow Auto-Renewal was activated and without my permission my debit card charged for not 1 year as I would chosen but for a 2 years term. I Was told that all accounts are automatically set to auto renewal for 2 years and once charged there is nothing I can do. They cannot refund registrations. I was also told that if I disputed the unauthorized extra year registration that my domain would be canceled and would be charged a fee to get it back.
After being autorenewed for a service that I no longer use, I called multiple days and held an exorbitant amount of time requesting a refundThe people who I dealt with were decidedly unhelpful and wasted my timeI'd like this service cancelled once and for all and I want a refund of the products that I do not use
I currently have charges on my credit card totaling $116.61 for renewal of services I no longer have/no longer have access to and no longer need. After calls to Go Daddy customer service did not resolve this issue, I sent a certified letter on July 2, 2018 to Go Daddy and, according to the tracking data, the letter has been received. Please note the following: Charges were billed to my credit card by Go Daddy on March 21 ($65.42) and March 22 ($51.19). I was unaware that the account of TurnerNotaryServices.com was on an automatic renewal, as I no longer operate under this business name and do not/did not need the services/products at the time of the renewal charges. After challenging the charges with my credit card company, the charges were removed; but after my credit card company received information from Go Daddy, the charges were rebillled on May 9 and May 10. The web address and associated services for TurnerNotaryServices.com are not active and I do not have access to them
I purchased a Website development package on Jun for an online businessThey had me pick a general theme from choices - I submitted all the content on July They promised a rough draft in - days - On July 17, I emailed business affiliate logo I wanted added and asked about the progress/projected date for the rough draftThey did not respond to the question, but acknowledged receipt of the additional information and asked me if there would be anything else comingI responded, I was still waiting for my company logo, but DID NOT want to hold the project up for that and I could have it added later - On Jul 20, I called about the progress again, they said they were waiting for my logo to get started I reminded them they had all my information since the 10th and I told them not to waitThey acknowledged I did say that and promised to rush on the project - On Jul (their idea of a rush), I received the rough draft that was basically just cut and paste from m
I've been with Go Daddy since They have gone downhill Big TimeThey have Very Poor Customer service the past few yearsThey have unethical business practices and sneaky pricing that they do not discloseI bought an SSL that would not appearAfter weeks I called and they said it was another $for them to install itWHY wasn't this disclosed upfront?? I would not recommend them and can hardly wait for my products to expire so I can go elsewhereAnd I'm seeing complaints regarding transferring domain namesI think a Class Action is in need here!
I set a website up in March using the day free trialWe were supposed to be billed monthly at $after the free trialGodaddy took $out of my business checking account for the entire yearI called upset on April 14thThe gentlemen I spoke with said there was nothing he could do about the yearly, I said I wanted to cancel, he said that was fine that I had time (did not give a time frame of length of time) to cancel without an issueI told him I wanted to research more websites before I made an rash decisionsI finally found a website that I wanted to go with so I called today at 5/17/Another gentleman informed me that I am past the days to cancel (I wasn't aware I only had days) and that there was nothing they could doI'm currently stuck with a website that I cannot use, out $because they state I am days past my days to canceldaysOn the website, it states, No credit card requiredTry it free for one monthThen $14.99/mo ($179.88/yr) after
I have been with been a customer of Godaddy since 2001!! I remember when their customer service was top notch and they did try to give you their best serviceThe past few months I have noticed a decrease in fair serviceGetting good service is so inconsistent with Godaddy these daysI spent over hours trying to migrate a site from SiteGround to GodaddyGodaddy sent me videos and information on how to do it, however when I followed step by step instructions it still failedThey suggested that I pay for a migration at $to get my site transferredI purchased their migrationLater after they said "migration is complete", the site looks nothing like it use to look likeI called to complain and they said "Migration is only to migrate the contents (files)"Then they told me that by purchasing the migration, I agreed to the AS IS NO GUARANTEES policy in their fine printThis is what an actual Supervisor told meHe told me,"You have two options": A"Pay for the premium service" OR B"Do the work yourself"The simple effort of taking my files that I zipped to them and putting them into my account is pretty much the same place I was to begin with Here is a great analogy of their service that they provided: Let's say your cars transmission messed up so you call a tow truck to pick up your carYou watch the car being carried away by the tow truckWhen the car arrives, it is in a thousand piecesThe tow truck driver says,"I got your car back to you, there were no guarantees that it would arrive in one piece and there are no refunds"Next he tells you that he can put it back together for a "PREMIUM SERVICE CHARGE (godaddy)"I don't know about you but this should be illegal, no matter how many pages of fine print you want to hide behind
I was charged for a cancelled product I called the GoDaddy and cancelled all auto drafts prior to this problemI set all products on a pay a I goGo Daddy charged me to build a web-site on a domaine I do not even own and had not this past yearWhen I called I spoke with Michaelrayhe hung up on me when I asked for a managerI called back and spoke with Jenny who told me her manager Cassie did not have time for me and would call me back
Representative at godaddy changed my contact email address without my consent or knowledge therefore I did NOT receive a reminder email that one of my domains was expiringNow godaddy wants to extort $from me to recover my domain because of their mistakeOh and before someone at godaddy replies that I changed my email...there is zero chance I would do that since I not only have had that email address for 15+ yearsI have that email at almost every address i.eyahoo, hotmail, live, gmail, sbcglobal, comcast, charter, at&t, even at a domain I have with godaddy with the same nameThere is, and I repeat NO WAY I would have changed my email with godaddyIt simply isn't possibleSo since this is something godaddy did without my knowledge or consent I BEAR NO RESPONSIBILITY FOR IT! They should not only renew my domain without the $recovery fee, they should renew it for free as compensation for the inconvenience their error has caused meOh but wait that is something only a responsible customer caring company would do not a money grubbing profit before customer company like godaddy would do
I was online at https://www.godaddy.com/ and tried Chat session
I asked to rename domain names and I said both domain names
The person or software running the chat session asked like that would happen as I asked
What actually happened was I was charged $ and other domain names, that were not due to be renamed until this coming April, were renewed
When I saw this had happened, I charged my phone and called Godaddy at (*** *** to talk to a person about this
I could not get the money refunded
And when I tried to renew the domain names I need to renew, my bank card was declined
I signed up for the free service for a short time, and when it became a fee every month , taken out of my bank account I canceled Then three months later they are still taking ii out without my permissions I just notice it in my bank account I never used the accountIt wasn't active at all but yet In being charged every month I want my money back
Upon purchasing multiple domains and services through Godaddy.com , customer #***, I started to create my sites and few days after I had set up my siteI received an email stating my account had been locked and all purchases had been closed/refunded due to fraudThis company took it upon them selves to close my account and take away domains that I purchased without even contacting me prior to doing soI am very upset and this is not ok for this company to do this to any customerI am highly upset about this and feel like this company taking advantage of customers and causing undue burdens on peopleThis is not ok!
GoDaddy product sales promises 24/tech support and promises if GoDaddy isn’t able to fix the issue it will go directly to the source to get the answersGoDaddy LiesGoDaddy abandons it’s customers and misrepresents its support capibiliesShame on GoDaddy
I would not recommend GoDaddy to anyone! I've worked with them on several occasions because I'm a web developer and have moved many many clients away from themPlease do not get hooked into their services because they will try to suck every last penny out of you with addons that are always included in every other hosting company I've worked with! When you call in, they don't offer to help you, rather try to get you to pay for their development team to do the work for youI feel it's time for me to write my review after having so many bad experiences with them
I was charged monthly a fee of $for an email service I never signed up for, never wanted, never used and never once logged into over the course of years I called GoDaddy asking them to refund me for these charges that were wrongly charged to my account, and no refund was givenThe total amount charged to my debit card was $ I called numerous times asking for a refund, and was never given oneI was connected to a manager who illegally threatened me, stating that he would charge my debit card on file for $if I ever called GoDaddy again I have complained and called GoDaddy asking for an apology and a refund for this horrible treatment, but never got a call back or a response of any kind to resolve this issue
I own a web-site ( [redacted] ) that is hosted by GoDaddyI have been trying to cancel this website since 4/10/as it was scheduled for automatic renewal in May I have been the only person on this account since when my business partner and I separated At that time, we spoke with go daddy and changed all of the information to show me as the owner, use my address only, and charge all fees to my credit cardAfter a number of phone calls to cancel the account, I was told that my former partner is still shown as the registrant and I don't have the authority to cancel the accountAs requested I submitted several emails to the "protected reg" department after being assured this would fix the problem, I received an email saying I could not cancel the accountOne person in Tech Support suggested I use an invalid debit card and that would prevent them from charging my account I went to the bank and told them what was happening and they suggested I cx my credit cardI did so
The company refuses to refund a charge for a product I do not use $30.34 that they drafted from my checking account.
c
r [redacted] we initiated a transfer of domain, then declined it company charged the card but did not refund the amount back this company ended their customer support email, their chat version of customer support is virtually impossible to reach and last time I talked to them, they were telling lies over the phone including supervisorswe spent hours over the phone only to have the issue non-resolved
We had a website with godaddy [redacted] ) that we were paying $monthly to maintain our siteThe money was being deducted automatically every monthWe noticed today that our site was downWhen I logged into the site to see what was going on, the only alert we had was for renew our domain name for Our domain was paid up until 6/5/( I prepaid for year) I was confused, but thinking maybe that was the issue, I just paid itWhen I contacted them via telephone I was rudely told by a woman named Victoria that our usual payment method was declined on 11/7/and they sent us emails from that time alerting us that we needed to change payment methodsI received one email back o 11/7/that I must have missedThere were no further emailsThe credit card on file with them had expired and I was not awareI was told that it would be to restore our websiteThe was ONLY for the domain nameThe domain WAS good up until 6/5/Paying the e
GoDaddy cut off my email I called to find out what the problem was and GoDaddy said my domain name had expiredThey would reinstate my domain name if they were paid a large penaltyWhen I asked why I hadn't received a bill or notification they claimed that they had sent several to two email addressesNeither address received the emails GoDaddy claimed to have sentI inquired if this was a business practice GoDaddy used to generate income, they said "no" and they would lower my "penalty payment"I'm not sure who regulates GoDaddy but if this is an ongoing practice , GoDaddy should be punishedI had this domain name for over years and was told if I didn't pay the penalty this name would be auctioned off at a possibly much higher price than the "penalty fee"In order to keep my domain name I paid GoDaddy's "penalty fee" with a terrible taste in my mouthIf you want a domain name you can keep without paying "penalties" don't use GoDaddy
I previously had a issue where I was auto charged for services by Go Daddy without my permission so after that I asked that Auto domain renewal and other services not be set to on. Now somehow Auto-Renewal was activated and without my permission my debit card charged for not 1 year as I would chosen but for a 2 years term. I Was told that all accounts are automatically set to auto renewal for 2 years and once charged there is nothing I can do. They cannot refund registrations. I was also told that if I disputed the unauthorized extra year registration that my domain would be canceled and would be charged a fee to get it back.
After being autorenewed for a service that I no longer use, I called multiple days and held an exorbitant amount of time requesting a refundThe people who I dealt with were decidedly unhelpful and wasted my timeI'd like this service cancelled once and for all and I want a refund of the products that I do not use
I currently have charges on my credit card totaling $116.61 for renewal of services I no longer have/no longer have access to and no longer need. After calls to Go Daddy customer service did not resolve this issue, I sent a certified letter on July 2, 2018 to Go Daddy and, according to the tracking data, the letter has been received. Please note the following: Charges were billed to my credit card by Go Daddy on March 21 ($65.42) and March 22 ($51.19). I was unaware that the account of TurnerNotaryServices.com was on an automatic renewal, as I no longer operate under this business name and do not/did not need the services/products at the time of the renewal charges. After challenging the charges with my credit card company, the charges were removed; but after my credit card company received information from Go Daddy, the charges were rebillled on May 9 and May 10. The web address and associated services for TurnerNotaryServices.com are not active and I do not have access to them
I purchased a Website development package on Jun for an online businessThey had me pick a general theme from choices - I submitted all the content on July They promised a rough draft in - days - On July 17, I emailed business affiliate logo I wanted added and asked about the progress/projected date for the rough draftThey did not respond to the question, but acknowledged receipt of the additional information and asked me if there would be anything else comingI responded, I was still waiting for my company logo, but DID NOT want to hold the project up for that and I could have it added later - On Jul 20, I called about the progress again, they said they were waiting for my logo to get started I reminded them they had all my information since the 10th and I told them not to waitThey acknowledged I did say that and promised to rush on the project - On Jul (their idea of a rush), I received the rough draft that was basically just cut and paste from m
I've been with Go Daddy since They have gone downhill Big TimeThey have Very Poor Customer service the past few yearsThey have unethical business practices and sneaky pricing that they do not discloseI bought an SSL that would not appearAfter weeks I called and they said it was another $for them to install itWHY wasn't this disclosed upfront?? I would not recommend them and can hardly wait for my products to expire so I can go elsewhereAnd I'm seeing complaints regarding transferring domain namesI think a Class Action is in need here!
I set a website up in March using the day free trialWe were supposed to be billed monthly at $after the free trialGodaddy took $out of my business checking account for the entire yearI called upset on April 14thThe gentlemen I spoke with said there was nothing he could do about the yearly, I said I wanted to cancel, he said that was fine that I had time (did not give a time frame of length of time) to cancel without an issueI told him I wanted to research more websites before I made an rash decisionsI finally found a website that I wanted to go with so I called today at 5/17/Another gentleman informed me that I am past the days to cancel (I wasn't aware I only had days) and that there was nothing they could doI'm currently stuck with a website that I cannot use, out $because they state I am days past my days to canceldaysOn the website, it states, No credit card requiredTry it free for one monthThen $14.99/mo ($179.88/yr) after
I have been with been a customer of Godaddy since 2001!! I remember when their customer service was top notch and they did try to give you their best serviceThe past few months I have noticed a decrease in fair serviceGetting good service is so inconsistent with Godaddy these daysI spent over hours trying to migrate a site from SiteGround to GodaddyGodaddy sent me videos and information on how to do it, however when I followed step by step instructions it still failedThey suggested that I pay for a migration at $to get my site transferredI purchased their migrationLater after they said "migration is complete", the site looks nothing like it use to look likeI called to complain and they said "Migration is only to migrate the contents (files)"Then they told me that by purchasing the migration, I agreed to the AS IS NO GUARANTEES policy in their fine printThis is what an actual Supervisor told meHe told me,"You have two options": A"Pay for the premium service" OR B"Do the work yourself"The simple effort of taking my files that I zipped to them and putting them into my account is pretty much the same place I was to begin with Here is a great analogy of their service that they provided: Let's say your cars transmission messed up so you call a tow truck to pick up your carYou watch the car being carried away by the tow truckWhen the car arrives, it is in a thousand piecesThe tow truck driver says,"I got your car back to you, there were no guarantees that it would arrive in one piece and there are no refunds"Next he tells you that he can put it back together for a "PREMIUM SERVICE CHARGE (godaddy)"I don't know about you but this should be illegal, no matter how many pages of fine print you want to hide behind
I was charged for a cancelled product I called the GoDaddy and cancelled all auto drafts prior to this problemI set all products on a pay a I goGo Daddy charged me to build a web-site on a domaine I do not even own and had not this past yearWhen I called I spoke with Michaelrayhe hung up on me when I asked for a managerI called back and spoke with Jenny who told me her manager Cassie did not have time for me and would call me back
Representative at godaddy changed my contact email address without my consent or knowledge therefore I did NOT receive a reminder email that one of my domains was expiringNow godaddy wants to extort $from me to recover my domain because of their mistakeOh and before someone at godaddy replies that I changed my email...there is zero chance I would do that since I not only have had that email address for 15+ yearsI have that email at almost every address i.eyahoo, hotmail, live, gmail, sbcglobal, comcast, charter, at&t, even at a domain I have with godaddy with the same nameThere is, and I repeat NO WAY I would have changed my email with godaddyIt simply isn't possibleSo since this is something godaddy did without my knowledge or consent I BEAR NO RESPONSIBILITY FOR IT! They should not only renew my domain without the $recovery fee, they should renew it for free as compensation for the inconvenience their error has caused meOh but wait that is something only a responsible customer caring company would do not a money grubbing profit before customer company like godaddy would do
I was online at https://www.godaddy.com/ and tried Chat session
I asked to rename domain names and I said both domain names
The person or software running the chat session asked like that would happen as I asked
What actually happened was I was charged $ and other domain names, that were not due to be renamed until this coming April, were renewed
When I saw this had happened, I charged my phone and called Godaddy at (*** *** to talk to a person about this
I could not get the money refunded
And when I tried to renew the domain names I need to renew, my bank card was declined
I signed up for the free service for a short time, and when it became a fee every month , taken out of my bank account I canceled Then three months later they are still taking ii out without my permissions I just notice it in my bank account I never used the accountIt wasn't active at all but yet In being charged every month I want my money back
Upon purchasing multiple domains and services through Godaddy.com , customer #***, I started to create my sites and few days after I had set up my siteI received an email stating my account had been locked and all purchases had been closed/refunded due to fraudThis company took it upon them selves to close my account and take away domains that I purchased without even contacting me prior to doing soI am very upset and this is not ok for this company to do this to any customerI am highly upset about this and feel like this company taking advantage of customers and causing undue burdens on peopleThis is not ok!