We operate a website hosting and website marketing firmGodaddy is our main supplier for hosting websitesOn the morning of May 16th, 2017, Godaddy shut down our entire account, ***We immediately contacted Godaddy by phone and we were told that one of our clients is being challenged on a Trademark issueConsequently, Godaddy decided to shut down our whole account taking down our website along with all our customers' websitesWe asked how we can resolve this issue and they asked us to email documentation to [email protected] on behalf of our one customer who is being challengedWe called the customer in question who immediately provided us with the documentation and immediately emailed it to [email protected] at 10:am ESTWe called Godaddy again and but they would not reactivate our accountThey did not provide us with an explanation except to say that it is a different department that handles these types of thingsWe asked to speak to some
Website builder for *** has a "contact us" form that is NOT functioningRather than looking into the problem or escalating it to the proper people who can resolve this, (as there is NO WAY 1st tier can do anything) I get a "try using another email" blah blah blahThat is NOT the way to resolve thisThis exact problem arose when they changed servers on me
The girl I spoke too was clueless on how to resolve anythingVery sadThis must have been the 20th time I have called and had no assistance whatsoever I have cancelled most of my domains/host and am planning to run as soon as the acapulco domain expires
I do NOT expect this to be resolved and I will continue to badger your what you consider support until someone does their job! I think your business model is pathetic and borderline illegal
For years in a row GoDaddy has allowed my domain *** (and several others) to expireMy cr is ***I have owned this domain for 8+ years and have everything from my business tied to the email associated with the domainThey then ask for a redemption fee (last year they wanted $400)
This year was much worseFirstly they only send emails to tell you to renewNo phone calls, and no letter in the mail
Secondly they allowed the services to continue as if nothing was wrong after the domain expiredI had no clue that the domain expired because they allowed me to use it for almost days after it expired! If they would have shut it down at the expiration date I would have known something was wrongAfter days of expiration it goes into redemptionThen was sold days later to a domain squatter who is now trying to extort money from me
I have contacted GoDaddy and even though they can see that the domain is breaking the regulations of
The company suspended my website hosting account claiming, without any warnings other than the email that said that my account was suspended, that I was "storing files in a manner for which it is not intended or compatible"When contacted by phone they told me that I was using my website hosting account as a "repository"I asked them what exactly was considered as a "repository" and they told me that is when I am using too much disk space and my files are not changedI explained to them that because my websites are basically photos of family and friends events, ordered chronologically and by event and once the photos are placed there, there is no reason to change themThey also told me that the photos that I was using were high resolution and should not be used in websitesI am a systems administrator as well and the whole issue here is really the amount of disk space that my websites are using, however, the plan that I chose is the "Unlimited Windows Hosting with Plesk", which is
I find charge for $from GoDaddy on my *** *** *** statement from on July 20th I call Godaddy on July 20th to inquire about the charge The agent at godaddy is unable to find the transaction in it's records and recommends that I charge back the transaction with American Express I file a dispute with American Express on July
I receive a letter in the mail from American Express on August 24th with information identifying the transaction and related information The letter contains all of the information I would have needed to cancel the service from GoDaddy and receive a credit
When I call Go Daddy today, I am told that since it's been more than days, they will no longer refund my charge There was no possible way for me to cancel within days The fact that I filed the dispute regarding the unidentifiable transaction with GoDaddy with American Express within days of the transaction date made no difference
That's crazy It is an unfair b
We have out web sites hosted with godaddy and annually obtain web site hosting and security certificatesLast week (may 2017), a representative from go daddy contacted me to inform me that godaddy actually shares server space and despite the fact that multiple websites - if not hundreds of thousands - were on each server, that godaddy will now not guarantee these servers are secure and is demanding payment from each hosted site for additional securityIf these fees are not paid I was told there is zero security and anyone can hack their server and change the information or destroy my web siteThe representative told me if I did not agree to pay for a security fee on top of my security certificates that my site could now be hackedI asked several questions - one was why if all the sites on a single server are using the same software to monitor traffic in, they why was each customer on the same server being demanded to pay money when the software obviously will blanket cover all clie
advertising, they describe their domain backordering as a sure-fire way of obtaining a domain name, yet I just watched someone manually buy the domain name,for not only a cheaper price, but manuallyI could understand if there was some small delay, be I watched him first look the domain name up on another site, see that it was open, then attempt to login to namecheap.com, have to reset his password, and then buy the domainHe got the domain name for $10USD, whereas I prepaid $50+CAD months in advance, and somehow didn't receive anythingWhen I attempted to contact their support team, I was pretty much stonewalled and only told that I can't even be refunded
Got scammed into their Buy Domain serviceChatted with customer support who told me I will get a domain on May Turned out to be a complete lieThey did absolutely nothing and still charged a feeContacted customer service twice - no reply
I would give zero stars, if possible I was charged $for a 5-year renewal of my website platform I called to see what options I had because I was not currently using the website; but I wanted to keep it for future use Their customer service agent suggested a cheaper platform ($for years), but said I had to move all my information over The agent suggested I go month-to-month on the old platform until I got my data moved over; but he also advised not to use their auto renew function because it would auto renew for years, not month-to-month (This little glitch in their system will subsequently cost me dearly.) He set up an appointment for several days later to help me move my website over to their new platform He never called I had no way to contact him directly So, I paid someone else to help me and he could never find my website on the old platform to move it over
I now need the website and called in to get assistance moving my data over I was told the account was canceled after month and the website was deleted GONE I forgot that I was advised not to put it on auto-renewal and assumed it was on auto-renewal Okay, I accept responsibility for all that, even though the agent is also at fault for not calling me on the scheduled appointment I asked for a refund of the $because I no longer needed the platform They said no refunds after days and it was beyond days I asked for contact info for someone I could escalate my complaint to and they said no $is a rounding error on any given day for a company the size of GoDaddy and this is the way they treat a loyal customer who's paid them thousands of dollars over the years? I'm now out $that I paid the initial website designer, $I paid for a platform that I have no use for now, and the dozens of hours I spent building my website AND, now I have to decide if I'm going to pay someone another $to rebuild my website I will never give them my business again Buyer beware!
Go Daddy billed my credit card account for services without my authorizationThe charge was supposedly for a yearly fee however the services were canceled over a month before the renewalUpon contacting Godaddy about the issue I was informed they could not help me because I did not have a pin number to verify inquiring on the account
I am writing this letter to express my disdain and disbelief in relation to the experience I had with Go Daddy.com, LLC and its affiliatesI was in the process of updating my website but was told by a Go Daddy representative that I owed for the website and emailI informed the representative that this had already been paid forAt this point, I was told by Go Daddy's representative to contact my bank, and If it was found that it was a bank error, my service would be unsuspended and restored at no cost once they received the money from the bankI contacted my bank and it was deemed a bank error for this email and Website BuilderImmediately, they refunded Go DaddyGo Daddy failed to honor what the representative had told me once the issue was resolvedGo Daddy reinstated my email at no cost, but not my websiteThe most astounding statement I was told was that I would have to “take a loss” when I told one representative I never received my full month of service I paid for Tired
I've been with godaddy for yearsAs soon as I can, I'm leaving with all my domains (I haven't yet because of the cost to do this)Their pricing scheme makes it difficult to understand renewal rates, which are more expensive than other competitorsTheir marketing is sneaky and bombards you at every chanceLog in to your account, greeted by a survey popupClick I don't want to see this again, doesn't matterText notifications, email - "Renewal failure notice" is one I've gotten dozens of times which is misleading and really just marketing to get you to visit your accountEven after all my settings phone,email,text are set to off - I receive many messages on all fronts - text message for logo design!? They abuse your contact info, so disrespectfulContacted support to complain, the rude staff said there is another level that only management can turn off that's not available in your account settings?? Isn't that illegal (CRTC anti-spam laws)Then the guy ended the call rudely without asking if my issue was resolvedThey're concerned with making money, understandable, but just so slimy, sleazy, insincere, inconsiderate94% negative ratings hereDo your research and choose a better provider
GoDaddy billed me for services that I never asked for They billed me for a Linux web sever when I already had my web page on a Windows Server I was also put on auto renewal without my permission Web page was never put on this server Economy Linux Hosting with cPanel Renewal, $Date of charges, Apr 15, 11:AM
They also billed me for services that requested I was also put on auto renewal without my permission
Protected Registration, $32.97, Business Registration Renewal,$4.99, Private Domain Registration Renewal, $9.99, *** $41.82, Private Domain Registration, $22.29, Business Registration, $13.92, Domain Ownership Protection, $50.19, Deluxe Hosting Windows Renewal, $ Date of charges, Apr 27, 1:PM
When I asked for a refund, they said it was past the day period and would not prorate it
My domain name was due for renewal, however the credit card I had on file was no longer validWhen I received the renewal email I went online to add my new credit card info and was billed by godaddySince that date my website has still been inaccessibleI called in to Godaddy and was advised by customer service rep Bill that once to renewal fails billing the DNS must be resetI asked if this was the case shouldn't it state that in the billing renewal email or in a confirmation email once payment has been madeThere was no indication that I needed to call or update the DNS in any communications from GodaddyI asked to speak to a supervisor since Bill was unable to assist meI was left on hold for minutesI spoke to Ashley who was advised by Bill that I paid my renewal two weeks late, which was not the case, it was actually paid two days after the renewal was dueMy business website has now been down for two weeks.I have now been on the phone for minutes with no resolution
Go-Daddy has been hosting my web site since February When renewal came up in February I had the option of the Business Web Site Builder or the Standard Web Site Builder I elected go with the Standard Web Site Builder Here it is months later, I get a call from Go-Daddy telling me my web site has been down for monthsThey proceed to allow as how the deleted my web site and they only keep copies for days So, all of the the work I spent developing my web site is gone
On 1/25/I paid for and began the designing of a web site for the *** *** *** ***., a 501(c)(3) not for profit nature preserve and education charity in Pound Ridge, NYOn the same date we paid $2,for
1) WordPress Design Service hosting $
2) WordPress Design Services $2,
3) Tax $
I started submitting materials for the web site beginning on 1/30/and sent the remaining on 2/7/I received an email confirming receipt of the materials, but was repeatedly ask there was a lot of confusion and I was asked repeatedly asked resubmit the materials, which would eventually be located later in the folderOn 2/15, they notified me that they would begin the web site and would accept no new materialsAccording to their contract I was to receive a rough draft of the site within daysOn March 1, I still had not heard anything from themThey notified me that they were ready to go over the site with me and sent me the linkI was very di
On March 9th I signed up for a year renewal of my email service and website builder/hosting serviceI was quoted a price of $by the agent including taxes, and provided my credit card after agreeing to the priceI was sent a receipt of $to my email addressShortly after I called my credit card company to discover I had been charged for the transaction, $more than agreed
I called GoDaddy support back in their billing department speaking with both *** and *** (supervisor), who both told me they misquoted me the US dollar price, the agent who handled my call did not check where I was calling from and as such had no idea that my currency selection should have been Canadian dollars, nor that my price quotation should have been in Canadian dollars, and charged me in US dollars, my bank adjusted the price for currency conversionMoreover, they weren't going to give me the price I was quoted, even though it was their error and only offered me the option of
I paid godaddy.com to Register a domain name for me and they did but a couple of days later they Unregistered and Deleted the domain name from my godaddy account becuase of a issue with my form of paymentSo I fixed the issue of payment and paid for the domain name, but this time Godaddy.com failed to register the domain name for me and I ended up losing the domain name to somebody else days later
We have been a customer of GoDaddy since and have had a perfectly good relationship until yesterdayThat is when we received an e-mail notifying us that our web site would no longer be accessible after April due to some internal machinations at GoDaddyThe message continued that we could cure the problem either by following complex, unintelligible instructions, hiring an outside consultant or paying GoDaddy to do a “migration.” This, notwithstanding that we were induced in and to pay for domain name extensions with the offer of “free” web hosting through July Now, unless we pay GoDaddy an additional sum or hire a third party, it is GoDaddy’s intention to terminate hosting our web site more than two years earlyWe prepaid for service until July on June (Receipt for $113.55) and on July (Receipt *** for $30.72)According to the GoDaddy records, our contract runs through July There are no contract provisi
We operate a website hosting and website marketing firmGodaddy is our main supplier for hosting websitesOn the morning of May 16th, 2017, Godaddy shut down our entire account, ***We immediately contacted Godaddy by phone and we were told that one of our clients is being challenged on a Trademark issueConsequently, Godaddy decided to shut down our whole account taking down our website along with all our customers' websitesWe asked how we can resolve this issue and they asked us to email documentation to [email protected] on behalf of our one customer who is being challengedWe called the customer in question who immediately provided us with the documentation and immediately emailed it to [email protected] at 10:am ESTWe called Godaddy again and but they would not reactivate our accountThey did not provide us with an explanation except to say that it is a different department that handles these types of thingsWe asked to speak to some
Website builder for *** has a "contact us" form that is NOT functioningRather than looking into the problem or escalating it to the proper people who can resolve this, (as there is NO WAY 1st tier can do anything) I get a "try using another email" blah blah blahThat is NOT the way to resolve thisThis exact problem arose when they changed servers on me
The girl I spoke too was clueless on how to resolve anythingVery sadThis must have been the 20th time I have called and had no assistance whatsoever I have cancelled most of my domains/host and am planning to run as soon as the acapulco domain expires
I do NOT expect this to be resolved and I will continue to badger your what you consider support until someone does their job! I think your business model is pathetic and borderline illegal
For years in a row GoDaddy has allowed my domain *** (and several others) to expireMy c
r is ***I have owned this domain for 8+ years and have everything from my business tied to the email associated with the domainThey then ask for a redemption fee (last year they wanted $400)
This year was much worseFirstly they only send emails to tell you to renewNo phone calls, and no letter in the mail
Secondly they allowed the services to continue as if nothing was wrong after the domain expiredI had no clue that the domain expired because they allowed me to use it for almost days after it expired! If they would have shut it down at the expiration date I would have known something was wrongAfter days of expiration it goes into redemptionThen was sold days later to a domain squatter who is now trying to extort money from me
I have contacted GoDaddy and even though they can see that the domain is breaking the regulations of
I am trying to get a hold of GoDaddy with no avail I don't have the money for the subscription, nor has it helped my business
The company suspended my website hosting account claiming, without any warnings other than the email that said that my account was suspended, that I was "storing files in a manner for which it is not intended or compatible"When contacted by phone they told me that I was using my website hosting account as a "repository"I asked them what exactly was considered as a "repository" and they told me that is when I am using too much disk space and my files are not changedI explained to them that because my websites are basically photos of family and friends events, ordered chronologically and by event and once the photos are placed there, there is no reason to change themThey also told me that the photos that I was using were high resolution and should not be used in websitesI am a systems administrator as well and the whole issue here is really the amount of disk space that my websites are using, however, the plan that I chose is the "Unlimited Windows Hosting with Plesk", which is
I find charge for $from GoDaddy on my *** *** *** statement from on July 20th I call Godaddy on July 20th to inquire about the charge The agent at godaddy is unable to find the transaction in it's records and recommends that I charge back the transaction with American Express I file a dispute with American Express on July
I receive a letter in the mail from American Express on August 24th with information identifying the transaction and related information The letter contains all of the information I would have needed to cancel the service from GoDaddy and receive a credit
When I call Go Daddy today, I am told that since it's been more than days, they will no longer refund my charge There was no possible way for me to cancel within days The fact that I filed the dispute regarding the unidentifiable transaction with GoDaddy with American Express within days of the transaction date made no difference
That's crazy It is an unfair b
We have out web sites hosted with godaddy and annually obtain web site hosting and security certificatesLast week (may 2017), a representative from go daddy contacted me to inform me that godaddy actually shares server space and despite the fact that multiple websites - if not hundreds of thousands - were on each server, that godaddy will now not guarantee these servers are secure and is demanding payment from each hosted site for additional securityIf these fees are not paid I was told there is zero security and anyone can hack their server and change the information or destroy my web siteThe representative told me if I did not agree to pay for a security fee on top of my security certificates that my site could now be hackedI asked several questions - one was why if all the sites on a single server are using the same software to monitor traffic in, they why was each customer on the same server being demanded to pay money when the software obviously will blanket cover all clie
advertising, they describe their domain backordering as a sure-fire way of obtaining a domain name, yet I just watched someone manually buy the domain name,for not only a cheaper price, but manuallyI could understand if there was some small delay, be I watched him first look the domain name up on another site, see that it was open, then attempt to login to namecheap.com, have to reset his password, and then buy the domainHe got the domain name for $10USD, whereas I prepaid $50+CAD months in advance, and somehow didn't receive anythingWhen I attempted to contact their support team, I was pretty much stonewalled and only told that I can't even be refunded
Got scammed into their Buy Domain serviceChatted with customer support who told me I will get a domain on May Turned out to be a complete lieThey did absolutely nothing and still charged a feeContacted customer service twice - no reply
I would give zero stars, if possible I was charged $for a 5-year renewal of my website platform I called to see what options I had because I was not currently using the website; but I wanted to keep it for future use Their customer service agent suggested a cheaper platform ($for years), but said I had to move all my information over The agent suggested I go month-to-month on the old platform until I got my data moved over; but he also advised not to use their auto renew function because it would auto renew for years, not month-to-month (This little glitch in their system will subsequently cost me dearly.) He set up an appointment for several days later to help me move my website over to their new platform He never called I had no way to contact him directly So, I paid someone else to help me and he could never find my website on the old platform to move it over
I now need the website and called in to get assistance moving my data over I was told the account was canceled after month and the website was deleted GONE I forgot that I was advised not to put it on auto-renewal and assumed it was on auto-renewal Okay, I accept responsibility for all that, even though the agent is also at fault for not calling me on the scheduled appointment I asked for a refund of the $because I no longer needed the platform They said no refunds after days and it was beyond days I asked for contact info for someone I could escalate my complaint to and they said no $is a rounding error on any given day for a company the size of GoDaddy and this is the way they treat a loyal customer who's paid them thousands of dollars over the years? I'm now out $that I paid the initial website designer, $I paid for a platform that I have no use for now, and the dozens of hours I spent building my website AND, now I have to decide if I'm going to pay someone another $to rebuild my website I will never give them my business again Buyer beware!
Go Daddy billed my credit card account for services without my authorizationThe charge was supposedly for a yearly fee however the services were canceled over a month before the renewalUpon contacting Godaddy about the issue I was informed they could not help me because I did not have a pin number to verify inquiring on the account
I am writing this letter to express my disdain and disbelief in relation to the experience I had with Go Daddy.com, LLC and its affiliatesI was in the process of updating my website but was told by a Go Daddy representative that I owed for the website and emailI informed the representative that this had already been paid forAt this point, I was told by Go Daddy's representative to contact my bank, and If it was found that it was a bank error, my service would be unsuspended and restored at no cost once they received the money from the bankI contacted my bank and it was deemed a bank error for this email and Website BuilderImmediately, they refunded Go DaddyGo Daddy failed to honor what the representative had told me once the issue was resolvedGo Daddy reinstated my email at no cost, but not my websiteThe most astounding statement I was told was that I would have to “take a loss” when I told one representative I never received my full month of service I paid for Tired
I've been with godaddy for yearsAs soon as I can, I'm leaving with all my domains (I haven't yet because of the cost to do this)Their pricing scheme makes it difficult to understand renewal rates, which are more expensive than other competitorsTheir marketing is sneaky and bombards you at every chanceLog in to your account, greeted by a survey popupClick I don't want to see this again, doesn't matterText notifications, email - "Renewal failure notice" is one I've gotten dozens of times which is misleading and really just marketing to get you to visit your accountEven after all my settings phone,email,text are set to off - I receive many messages on all fronts - text message for logo design!? They abuse your contact info, so disrespectfulContacted support to complain, the rude staff said there is another level that only management can turn off that's not available in your account settings?? Isn't that illegal (CRTC anti-spam laws)Then the guy ended the call rudely without asking if my issue was resolvedThey're concerned with making money, understandable, but just so slimy, sleazy, insincere, inconsiderate94% negative ratings hereDo your research and choose a better provider
GoDaddy billed me for services that I never asked for They billed me for a Linux web sever when I already had my web page on a Windows Server I was also put on auto renewal without my permission Web page was never put on this server Economy Linux Hosting with cPanel Renewal, $Date of charges, Apr 15, 11:AM
They also billed me for services that requested I was also put on auto renewal without my permission
Protected Registration, $32.97, Business Registration Renewal,$4.99, Private Domain Registration Renewal, $9.99, *** $41.82, Private Domain Registration, $22.29, Business Registration, $13.92, Domain Ownership Protection, $50.19, Deluxe Hosting Windows Renewal, $ Date of charges, Apr 27, 1:PM
When I asked for a refund, they said it was past the day period and would not prorate it
My domain name was due for renewal, however the credit card I had on file was no longer validWhen I received the renewal email I went online to add my new credit card info and was billed by godaddySince that date my website has still been inaccessibleI called in to Godaddy and was advised by customer service rep Bill that once to renewal fails billing the DNS must be resetI asked if this was the case shouldn't it state that in the billing renewal email or in a confirmation email once payment has been madeThere was no indication that I needed to call or update the DNS in any communications from GodaddyI asked to speak to a supervisor since Bill was unable to assist meI was left on hold for minutesI spoke to Ashley who was advised by Bill that I paid my renewal two weeks late, which was not the case, it was actually paid two days after the renewal was dueMy business website has now been down for two weeks.I have now been on the phone for minutes with no resolution
Go-Daddy has been hosting my web site since February When renewal came up in February I had the option of the Business Web Site Builder or the Standard Web Site Builder I elected go with the Standard Web Site Builder Here it is months later, I get a call from Go-Daddy telling me my web site has been down for monthsThey proceed to allow as how the deleted my web site and they only keep copies for days So, all of the the work I spent developing my web site is gone
On 1/25/I paid for and began the designing of a web site for the *** *** *** ***., a 501(c)(3) not for profit nature preserve and education charity in Pound Ridge, NYOn the same date we paid $2,for
1) WordPress Design Service hosting $
2) WordPress Design Services $2,
3) Tax $
I started submitting materials for the web site beginning on 1/30/and sent the remaining on 2/7/I received an email confirming receipt of the materials, but was repeatedly ask there was a lot of confusion and I was asked repeatedly asked resubmit the materials, which would eventually be located later in the folderOn 2/15, they notified me that they would begin the web site and would accept no new materialsAccording to their contract I was to receive a rough draft of the site within daysOn March 1, I still had not heard anything from themThey notified me that they were ready to go over the site with me and sent me the linkI was very di
On March 9th I signed up for a year renewal of my email service and website builder/hosting serviceI was quoted a price of $by the agent including taxes, and provided my credit card after agreeing to the priceI was sent a receipt of $to my email addressShortly after I called my credit card company to discover I had been charged for the transaction, $more than agreed
I called GoDaddy support back in their billing department speaking with both *** and *** (supervisor), who both told me they misquoted me the US dollar price, the agent who handled my call did not check where I was calling from and as such had no idea that my currency selection should have been Canadian dollars, nor that my price quotation should have been in Canadian dollars, and charged me in US dollars, my bank adjusted the price for currency conversionMoreover, they weren't going to give me the price I was quoted, even though it was their error and only offered me the option of
I paid godaddy.com to Register a domain name for me and they did but a couple of days later they Unregistered and Deleted the domain name from my godaddy account becuase of a issue with my form of paymentSo I fixed the issue of payment and paid for the domain name, but this time Godaddy.com failed to register the domain name for me and I ended up losing the domain name to somebody else days later
We have been a customer of GoDaddy since and have had a perfectly good relationship until yesterdayThat is when we received an e-mail notifying us that our web site would no longer be accessible after April due to some internal machinations at GoDaddyThe message continued that we could cure the problem either by following complex, unintelligible instructions, hiring an outside consultant or paying GoDaddy to do a “migration.” This, notwithstanding that we were induced in and to pay for domain name extensions with the offer of “free” web hosting through July Now, unless we pay GoDaddy an additional sum or hire a third party, it is GoDaddy’s intention to terminate hosting our web site more than two years earlyWe prepaid for service until July on June (Receipt for $113.55) and on July (Receipt *** for $30.72)According to the GoDaddy records, our contract runs through July There are no contract provisi