We operate a website hosting and website marketing firmGodaddy is our main supplier for hosting websitesOn the morning of May 16th, 2017, Godaddy shut down our entire account, ***We immediately contacted Godaddy by phone and we were told that one of our clients is being challenged on a Trademark issueConsequently, Godaddy decided to shut down our whole account taking down our website along with all our customers' websitesWe asked how we can resolve this issue and they asked us to email documentation to [email protected] on behalf of our one customer who is being challengedWe called the customer in question who immediately provided us with the documentation and immediately emailed it to [email protected] at 10:am ESTWe called Godaddy again and but they would not reactivate our accountThey did not provide us with an explanation except to say that it is a different department that handles these types of thingsWe asked to speak to some
The selected term for domain name and term for hosting registration were set incorrectly (apparently defaulted to a higher number) on the order form during processingTHIS WAS NOT BY USER SELECTIONI wanted one year terms for all products on oder #***It defaulted after refreshing the page to years for domains and years for hostingI called after the order was placed and the rep said they can't change the order
Go Daddy has business practices to trick customers and to make more money that are disgustingThey state that they sent me an email saying that my cpanel hosting was about to be cut off and explaining that I would have to pay an extra $(on top of the actual renewal) to get it back the way it was, when I call on the same day it expired! They just deleted everythig without acknowledging that they would if I didnt pay before the renewal dateThen I call and both the agent and supervisor called Alejandro starting arguing with me and talking over me, raising their voice talking about my responsabilities and a whole bunch or crap, I demand that call to be heard by the QA deparment specifically the one where the supervisor keeps talking over me, this is just the worts expeirence I have ever had with any companyOver this agent and supervisor I changed my providers I will not buy nothing else from them or even consider to do anything with them ever again
GoDaddy auctions is part of "cheating"For paying $you will fight with automatic bidding system for last auction hourIf you see auction for example for 10$ - in last hour automatic bidding will play with you in game you can win only if ready to spend thousands dollars for domain(I assume there is possibility to put max amount)
Do not spend your time trying to winand do not spend money for membership - it's just waste of money
Go Daddy charged my credit card $for two year renewalI contacted back saying I have discontinued my account on Sep Their billing department said strictly they we can not refund you any moneyI told them I didn't even set up for auto payment and they said its a defaultNow they wont return a single penny
The company suspended my website hosting account claiming, without any warnings other than the email that said that my account was suspended, that I was "storing files in a manner for which it is not intended or compatible"When contacted by phone they told me that I was using my website hosting account as a "repository"I asked them what exactly was considered as a "repository" and they told me that is when I am using too much disk space and my files are not changedI explained to them that because my websites are basically photos of family and friends events, ordered chronologically and by event and once the photos are placed there, there is no reason to change themThey also told me that the photos that I was using were high resolution and should not be used in websitesI am a systems administrator as well and the whole issue here is really the amount of disk space that my websites are using, however, the plan that I chose is the "Unlimited Windows Hosting with Plesk", which is
On May 15, I contacted GoDaddy customer service to renew a domain name that had expiredThey let me know it expired because I had an old email addressI paid the extra $fee to them to renew it after expiration because that was my fault for having an old email I no longer usedI had them also update the email for me
I have since then been getting communication from them on my new email account and never had any emails cause any concernToday I went on to use one of my domain names and to my surprise the domain name was no longer thereThey informed me that the domain name had expired and they send emails to my old email account that the renewal failedUnfortunately I did not get those emails as the email account was not workingFirst issues was I was told my email was updated for proper communicationSecond they have chosen to email me on this new email address and have been unwilling or unable to explain why they would choose to send those emails to my old accou
On 1/25/I paid for and began the designing of a web site for the *** *** *** ***., a 501(c)(3) not for profit nature preserve and education charity in Pound Ridge, NYOn the same date we paid $2,for
1) WordPress Design Service hosting $
2) WordPress Design Services $2,
3) Tax $
I started submitting materials for the web site beginning on 1/30/and sent the remaining on 2/7/I received an email confirming receipt of the materials, but was repeatedly ask there was a lot of confusion and I was asked repeatedly asked resubmit the materials, which would eventually be located later in the folderOn 2/15, they notified me that they would begin the web site and would accept no new materialsAccording to their contract I was to receive a rough draft of the site within daysOn March 1, I still had not heard anything from themThey notified me that they were ready to go over the site with me and sent me the linkI was very di
Go Daddy billed my credit card account for services without my authorizationThe charge was supposedly for a yearly fee however the services were canceled over a month before the renewalUpon contacting Godaddy about the issue I was informed they could not help me because I did not have a pin number to verify inquiring on the account
I was in search of a new web site builder and after speaking with several different possible companies I went with Godaddy because they said they could meet ALL my needs
After charging my credit card $they proceeded to build a site that did not come close to the work they promised
My company has been based on the premise for years of "buy get free", AND 85% of my business is WHOLESALE ordering, getting discounted pricing with a minimum order
These were the most essential things I requested that had to be implemented on my new site After all was said and done and they said my site was good to go....NONE of the most important demands were met! Then, after go round and round with them they FINALLY told me they could not perform that serviceThis substantially hurt my business with sales plunging more than 75%, customers were very disappointed I no longer had the deal, it was used as a very important selling tool
When I asked for my money back they said NO
I've been with godaddy for yearsAs soon as I can, I'm leaving with all my domains (I haven't yet because of the cost to do this)Their pricing scheme makes it difficult to understand renewal rates, which are more expensive than other competitorsTheir marketing is sneaky and bombards you at every chanceLog in to your account, greeted by a survey popupClick I don't want to see this again, doesn't matterText notifications, email - "Renewal failure notice" is one I've gotten dozens of times which is misleading and really just marketing to get you to visit your accountEven after all my settings phone,email,text are set to off - I receive many messages on all fronts - text message for logo design!? They abuse your contact info, so disrespectfulContacted support to complain, the rude staff said there is another level that only management can turn off that's not available in your account settings?? Isn't that illegal (CRTC anti-spam laws)Then the guy ended the call rudely without asking if my issue was resolvedThey're concerned with making money, understandable, but just so slimy, sleazy, insincere, inconsiderate94% negative ratings hereDo your research and choose a better provider
advertising, they describe their domain backordering as a sure-fire way of obtaining a domain name, yet I just watched someone manually buy the domain name,for not only a cheaper price, but manuallyI could understand if there was some small delay, be I watched him first look the domain name up on another site, see that it was open, then attempt to login to namecheap.com, have to reset his password, and then buy the domainHe got the domain name for $10USD, whereas I prepaid $50+CAD months in advance, and somehow didn't receive anythingWhen I attempted to contact their support team, I was pretty much stonewalled and only told that I can't even be refunded
I paid godaddy.com to Register a domain name for me and they did but a couple of days later they Unregistered and Deleted the domain name from my godaddy account becuase of a issue with my form of paymentSo I fixed the issue of payment and paid for the domain name, but this time Godaddy.com failed to register the domain name for me and I ended up losing the domain name to somebody else days later
On October 16th, 2016, our office manager, *** ***, was fired due to fraudOur GoDaddy account was managed by her, and since she was administrator on our account, we have been unable to access the account sinceI have made multiple phone calls, and have on multiple occasions submitted the owner’s photo ID, our business license, and utility bills to prove the business is oursI am repeatedly stonewalled, and keep receiving the same automated response telling me that the only way to get into the account is through her personal email (which we very clearly don’t have access to), and have no idea how it is paid I was told it’s through a PayPal account, but the owner has no knowledge of the existence of that accountThough I understand that GoDaddy has stringent rules in place to protect the security of domains, this cannot be the first time this situation has occurredThe irony is that GoDaddy, in its attempt to protect clients, has put our business at risk
GoDaddy billed me for services that I never asked for They billed me for a Linux web sever when I already had my web page on a Windows Server I was also put on auto renewal without my permission Web page was never put on this server Economy Linux Hosting with cPanel Renewal, $Date of charges, Apr 15, 11:AM
They also billed me for services that requested I was also put on auto renewal without my permission
Protected Registration, $32.97, Business Registration Renewal,$4.99, Private Domain Registration Renewal, $9.99, *** $41.82, Private Domain Registration, $22.29, Business Registration, $13.92, Domain Ownership Protection, $50.19, Deluxe Hosting Windows Renewal, $ Date of charges, Apr 27, 1:PM
When I asked for a refund, they said it was past the day period and would not prorate it
I am writing this letter to express my disdain and disbelief in relation to the experience I had with Go Daddy.com, LLC and its affiliatesI was in the process of updating my website but was told by a Go Daddy representative that I owed for the website and emailI informed the representative that this had already been paid forAt this point, I was told by Go Daddy's representative to contact my bank, and If it was found that it was a bank error, my service would be unsuspended and restored at no cost once they received the money from the bankI contacted my bank and it was deemed a bank error for this email and Website BuilderImmediately, they refunded Go DaddyGo Daddy failed to honor what the representative had told me once the issue was resolvedGo Daddy reinstated my email at no cost, but not my websiteThe most astounding statement I was told was that I would have to “take a loss” when I told one representative I never received my full month of service I paid for Tired
On March 9th I signed up for a year renewal of my email service and website builder/hosting serviceI was quoted a price of $by the agent including taxes, and provided my credit card after agreeing to the priceI was sent a receipt of $to my email addressShortly after I called my credit card company to discover I had been charged for the transaction, $more than agreed
I called GoDaddy support back in their billing department speaking with both *** and *** (supervisor), who both told me they misquoted me the US dollar price, the agent who handled my call did not check where I was calling from and as such had no idea that my currency selection should have been Canadian dollars, nor that my price quotation should have been in Canadian dollars, and charged me in US dollars, my bank adjusted the price for currency conversionMoreover, they weren't going to give me the price I was quoted, even though it was their error and only offered me the option of
We have been a customer of GoDaddy since and have had a perfectly good relationship until yesterdayThat is when we received an e-mail notifying us that our web site would no longer be accessible after April due to some internal machinations at GoDaddyThe message continued that we could cure the problem either by following complex, unintelligible instructions, hiring an outside consultant or paying GoDaddy to do a “migration.” This, notwithstanding that we were induced in and to pay for domain name extensions with the offer of “free” web hosting through July Now, unless we pay GoDaddy an additional sum or hire a third party, it is GoDaddy’s intention to terminate hosting our web site more than two years earlyWe prepaid for service until July on June (Receipt for $113.55) and on July (Receipt *** for $30.72)According to the GoDaddy records, our contract runs through July There are no contract provisi
Myself and Mr *** *** purchased a domain name for Godaddy in Everything was fine until Jan I received and email from Godaddy that my account information had been changedI tried to logged into my account but login information and pin had been changedMy web site became inaccessible because my domain name was turned offAlso the same day dollars was taken from my PayPal account I called Godaddy and they informed me I need to write ***@godaddy.com to change everything backThey informed me there was a issue with the domain nameI said my account may have been hacked, but the said no it was not hacked but under reviewI said how can you place my domain name under review and still take money from my account? They said another company took my domain name and there was nothing they could do about itPaypal agreed that the money was taken fraudulently and refunded my money in fullGodaddy said it would be days for the review, that was on Jan and s
In June 2018, I contacted Go Daddy for setting up a domain name and web site for a new business They charged $for the name, and a month later charged an additional $for renewals I decided not to pursue the web site option and requested a cancellation and refund I mistakenly sent emails as a reply to their billing notice After email attempts, I tried calling to speak to a representative By then it was past the time to ask for a refund They finally agreed to a prorated refund, but only as a credit for further purchases of their products With the cancellation of the web site, I see no way to "use" the credit they were giving Their policy of no cash refunds is very unfriendly to the customer!
We operate a website hosting and website marketing firmGodaddy is our main supplier for hosting websitesOn the morning of May 16th, 2017, Godaddy shut down our entire account, ***We immediately contacted Godaddy by phone and we were told that one of our clients is being challenged on a Trademark issueConsequently, Godaddy decided to shut down our whole account taking down our website along with all our customers' websitesWe asked how we can resolve this issue and they asked us to email documentation to [email protected] on behalf of our one customer who is being challengedWe called the customer in question who immediately provided us with the documentation and immediately emailed it to [email protected] at 10:am ESTWe called Godaddy again and but they would not reactivate our accountThey did not provide us with an explanation except to say that it is a different department that handles these types of thingsWe asked to speak to some
The selected term for domain name and term for hosting registration were set incorrectly (apparently defaulted to a higher number) on the order form during processingTHIS WAS NOT BY USER SELECTIONI wanted one year terms for all products on oder #***It defaulted after refreshing the page to years for domains and years for hostingI called after the order was placed and the rep said they can't change the order
Go Daddy has business practices to trick customers and to make more money that are disgustingThey state that they sent me an email saying that my cpanel hosting was about to be cut off and explaining that I would have to pay an extra $(on top of the actual renewal) to get it back the way it was, when I call on the same day it expired! They just deleted everythig without acknowledging that they would if I didnt pay before the renewal dateThen I call and both the agent and supervisor called Alejandro starting arguing with me and talking over me, raising their voice talking about my responsabilities and a whole bunch or crap, I demand that call to be heard by the QA deparment specifically the one where the supervisor keeps talking over me, this is just the worts expeirence I have ever had with any companyOver this agent and supervisor I changed my providers I will not buy nothing else from them or even consider to do anything with them ever again
GoDaddy auctions is part of "cheating"For paying $you will fight with automatic bidding system for last auction hourIf you see auction for example for 10$ - in last hour automatic bidding will play with you in game you can win only if ready to spend thousands dollars for domain(I assume there is possibility to put max amount)
Do not spend your time trying to winand do not spend money for membership - it's just waste of money
Go Daddy charged my credit card $for two year renewalI contacted back saying I have discontinued my account on Sep Their billing department said strictly they we can not refund you any moneyI told them I didn't even set up for auto payment and they said its a defaultNow they wont return a single penny
The company suspended my website hosting account claiming, without any warnings other than the email that said that my account was suspended, that I was "storing files in a manner for which it is not intended or compatible"When contacted by phone they told me that I was using my website hosting account as a "repository"I asked them what exactly was considered as a "repository" and they told me that is when I am using too much disk space and my files are not changedI explained to them that because my websites are basically photos of family and friends events, ordered chronologically and by event and once the photos are placed there, there is no reason to change themThey also told me that the photos that I was using were high resolution and should not be used in websitesI am a systems administrator as well and the whole issue here is really the amount of disk space that my websites are using, however, the plan that I chose is the "Unlimited Windows Hosting with Plesk", which is
On May 15, I contacted GoDaddy customer service to renew a domain name that had expiredThey let me know it expired because I had an old email addressI paid the extra $fee to them to renew it after expiration because that was my fault for having an old email I no longer usedI had them also update the email for me
I have since then been getting communication from them on my new email account and never had any emails cause any concernToday I went on to use one of my domain names and to my surprise the domain name was no longer thereThey informed me that the domain name had expired and they send emails to my old email account that the renewal failedUnfortunately I did not get those emails as the email account was not workingFirst issues was I was told my email was updated for proper communicationSecond they have chosen to email me on this new email address and have been unwilling or unable to explain why they would choose to send those emails to my old accou
On 1/25/I paid for and began the designing of a web site for the *** *** *** ***., a 501(c)(3) not for profit nature preserve and education charity in Pound Ridge, NYOn the same date we paid $2,for
1) WordPress Design Service hosting $
2) WordPress Design Services $2,
3) Tax $
I started submitting materials for the web site beginning on 1/30/and sent the remaining on 2/7/I received an email confirming receipt of the materials, but was repeatedly ask there was a lot of confusion and I was asked repeatedly asked resubmit the materials, which would eventually be located later in the folderOn 2/15, they notified me that they would begin the web site and would accept no new materialsAccording to their contract I was to receive a rough draft of the site within daysOn March 1, I still had not heard anything from themThey notified me that they were ready to go over the site with me and sent me the linkI was very di
Go Daddy billed my credit card account for services without my authorizationThe charge was supposedly for a yearly fee however the services were canceled over a month before the renewalUpon contacting Godaddy about the issue I was informed they could not help me because I did not have a pin number to verify inquiring on the account
I was in search of a new web site builder and after speaking with several different possible companies I went with Godaddy because they said they could meet ALL my needs
After charging my credit card $they proceeded to build a site that did not come close to the work they promised
My company has been based on the premise for years of "buy get free", AND 85% of my business is WHOLESALE ordering, getting discounted pricing with a minimum order
These were the most essential things I requested that had to be implemented on my new site After all was said and done and they said my site was good to go....NONE of the most important demands were met! Then, after go round and round with them they FINALLY told me they could not perform that serviceThis substantially hurt my business with sales plunging more than 75%, customers were very disappointed I no longer had the deal, it was used as a very important selling tool
When I asked for my money back they said NO
I've been with godaddy for yearsAs soon as I can, I'm leaving with all my domains (I haven't yet because of the cost to do this)Their pricing scheme makes it difficult to understand renewal rates, which are more expensive than other competitorsTheir marketing is sneaky and bombards you at every chanceLog in to your account, greeted by a survey popupClick I don't want to see this again, doesn't matterText notifications, email - "Renewal failure notice" is one I've gotten dozens of times which is misleading and really just marketing to get you to visit your accountEven after all my settings phone,email,text are set to off - I receive many messages on all fronts - text message for logo design!? They abuse your contact info, so disrespectfulContacted support to complain, the rude staff said there is another level that only management can turn off that's not available in your account settings?? Isn't that illegal (CRTC anti-spam laws)Then the guy ended the call rudely without asking if my issue was resolvedThey're concerned with making money, understandable, but just so slimy, sleazy, insincere, inconsiderate94% negative ratings hereDo your research and choose a better provider
advertising, they describe their domain backordering as a sure-fire way of obtaining a domain name, yet I just watched someone manually buy the domain name,for not only a cheaper price, but manuallyI could understand if there was some small delay, be I watched him first look the domain name up on another site, see that it was open, then attempt to login to namecheap.com, have to reset his password, and then buy the domainHe got the domain name for $10USD, whereas I prepaid $50+CAD months in advance, and somehow didn't receive anythingWhen I attempted to contact their support team, I was pretty much stonewalled and only told that I can't even be refunded
I paid godaddy.com to Register a domain name for me and they did but a couple of days later they Unregistered and Deleted the domain name from my godaddy account becuase of a issue with my form of paymentSo I fixed the issue of payment and paid for the domain name, but this time Godaddy.com failed to register the domain name for me and I ended up losing the domain name to somebody else days later
On October 16th, 2016, our office manager, *** ***, was fired due to fraudOur GoDaddy account was managed by her, and since she was administrator on our account, we have been unable to access the account sinceI have made multiple phone calls, and have on multiple occasions submitted the owner’s photo ID, our business license, and utility bills to prove the business is oursI am repeatedly stonewalled, and keep receiving the same automated response telling me that the only way to get into the account is through her personal email (which we very clearly don’t have access to), and have no idea how it is paid I was told it’s through a PayPal account, but the owner has no knowledge of the existence of that accountThough I understand that GoDaddy has stringent rules in place to protect the security of domains, this cannot be the first time this situation has occurredThe irony is that GoDaddy, in its attempt to protect clients, has put our business at risk
GoDaddy billed me for services that I never asked for They billed me for a Linux web sever when I already had my web page on a Windows Server I was also put on auto renewal without my permission Web page was never put on this server Economy Linux Hosting with cPanel Renewal, $Date of charges, Apr 15, 11:AM
They also billed me for services that requested I was also put on auto renewal without my permission
Protected Registration, $32.97, Business Registration Renewal,$4.99, Private Domain Registration Renewal, $9.99, *** $41.82, Private Domain Registration, $22.29, Business Registration, $13.92, Domain Ownership Protection, $50.19, Deluxe Hosting Windows Renewal, $ Date of charges, Apr 27, 1:PM
When I asked for a refund, they said it was past the day period and would not prorate it
I am writing this letter to express my disdain and disbelief in relation to the experience I had with Go Daddy.com, LLC and its affiliatesI was in the process of updating my website but was told by a Go Daddy representative that I owed for the website and emailI informed the representative that this had already been paid forAt this point, I was told by Go Daddy's representative to contact my bank, and If it was found that it was a bank error, my service would be unsuspended and restored at no cost once they received the money from the bankI contacted my bank and it was deemed a bank error for this email and Website BuilderImmediately, they refunded Go DaddyGo Daddy failed to honor what the representative had told me once the issue was resolvedGo Daddy reinstated my email at no cost, but not my websiteThe most astounding statement I was told was that I would have to “take a loss” when I told one representative I never received my full month of service I paid for Tired
On March 9th I signed up for a year renewal of my email service and website builder/hosting serviceI was quoted a price of $by the agent including taxes, and provided my credit card after agreeing to the priceI was sent a receipt of $to my email addressShortly after I called my credit card company to discover I had been charged for the transaction, $more than agreed
I called GoDaddy support back in their billing department speaking with both *** and *** (supervisor), who both told me they misquoted me the US dollar price, the agent who handled my call did not check where I was calling from and as such had no idea that my currency selection should have been Canadian dollars, nor that my price quotation should have been in Canadian dollars, and charged me in US dollars, my bank adjusted the price for currency conversionMoreover, they weren't going to give me the price I was quoted, even though it was their error and only offered me the option of
We have been a customer of GoDaddy since and have had a perfectly good relationship until yesterdayThat is when we received an e-mail notifying us that our web site would no longer be accessible after April due to some internal machinations at GoDaddyThe message continued that we could cure the problem either by following complex, unintelligible instructions, hiring an outside consultant or paying GoDaddy to do a “migration.” This, notwithstanding that we were induced in and to pay for domain name extensions with the offer of “free” web hosting through July Now, unless we pay GoDaddy an additional sum or hire a third party, it is GoDaddy’s intention to terminate hosting our web site more than two years earlyWe prepaid for service until July on June (Receipt for $113.55) and on July (Receipt *** for $30.72)According to the GoDaddy records, our contract runs through July There are no contract provisi
Myself and Mr *** *** purchased a domain name for Godaddy in Everything was fine until Jan I received and email from Godaddy that my account information had been changedI tried to logged into my account but login information and pin had been changedMy web site became inaccessible because my domain name was turned offAlso the same day dollars was taken from my PayPal account I called Godaddy and they informed me I need to write ***@godaddy.com to change everything backThey informed me there was a issue with the domain nameI said my account may have been hacked, but the said no it was not hacked but under reviewI said how can you place my domain name under review and still take money from my account? They said another company took my domain name and there was nothing they could do about itPaypal agreed that the money was taken fraudulently and refunded my money in fullGodaddy said it would be days for the review, that was on Jan and s
In June 2018, I contacted Go Daddy for setting up a domain name and web site for a new business They charged $for the name, and a month later charged an additional $for renewals I decided not to pursue the web site option and requested a cancellation and refund I mistakenly sent emails as a reply to their billing notice After email attempts, I tried calling to speak to a representative By then it was past the time to ask for a refund They finally agreed to a prorated refund, but only as a credit for further purchases of their products With the cancellation of the web site, I see no way to "use" the credit they were giving Their policy of no cash refunds is very unfriendly to the customer!