The website that I purchased through GoDaddy constantly has problems Design elements do not work, and they change without me doing anything This results in my website not being professional looking across platforms (e.g., Internet Explorer, Chrome, and cell phones) GoDaddy tells me that when this happens, they have no interim solution, i.e., I just have to wait for them to try to fix things while my website continues to be held out to the public in an unreadable and unprofessional way I have also had to spend hours on the phone dealing with these issues I get inconsistent feedback from different representatives, and even escalating to a manager doesn't get me anywhere In the end, they simply force my business to suffer by being held out to the public in an unprofessional way Their website builder product is junk, and the sale of junk products is consumer fraud in Arizona where I live
This is the second time this year their system failed and my email wasn't working properly Beyond my control and technical difficulties that cost me a jobYep a job that pays my bills because I wasn't getting my emails on time or at allI will be pulling my account and domain tomorrowI honesty won't bother to say anything because the company is so big,, and my account was so small, that it dosent really matter to themI will get the run around like beforeFirst time it happened was after I renewed my domain, but my website was still taken down, and my email was never put back on either, even after I called inIt cost me a lot then tooInexcusable when we rely so much on email to be accurate and consistent
I am a partner of a publishing venture Windmill Books LtdThe website https://guideshub.company/company/windmill-books-is posting information suggesting I am a retail bookstoreAs a result, my cell phone is bombarded with spam and robocallsI have notified GoDaddy but they have failed to respond I would like to have this web page taken downI cannot contact the website owner because the email link is a dead linkIt doesn't workI appealed to GoDaddy who hosts this website but my complaint has gone unanswered I would like to avoid the next step, filing a complaint in the United States District Court
Ive done business with GoDaddy a long time and I have to express my extreme disappointment with their billing practice when it comes to their hosting services
I originally ordered and paid for hosting services in early February called within a few days to cancel the product and requested a refundI had to go someone else because of one of the settings of the server didnt allow for what I was trying to accomplish at the time
When I asked for the refund they denied it because it was outside of a hour windowI was really upset, I didnt want to pay for a service I didnt want to useI asked them to cancel and after a few not so kind words about greed etcI got of the chat
To my SHOCK I was billed again days ago for the same service that I havent even touched since I got itSInce I didnt notice this charge for days they are refusing to refund my money because its one day outside of their hour windowso I feel that theyve STOLEN from me which is just sc
I had a recurring billing set up with GoDaddy for many yearsThey were charging an email product at $for yearsThis was the price when they auto renewed in And suddenly in they had changed that fee from $to $
I had not logged into my account until recently and found that I have been such an exobirant amountI asked Godaddy to stop subscription and refund me years backBut plainly refuse to pay my money even though I am asking the subscription to be stopped and is only asking for the unused amount backI know I am very late in asking for the refund but it is still my money and there is more years to go on the subscription and request your intervention and help
I own several domains with GoDaddy as my registrarI no longer have access to a GoDaddy account, but still own the domainsThe domains have my full name, address, telephone #, etc in the whois registryI asked Godaddy to assist me with moving the domains to a new registrar and they have refusedThey claim that I have to provide a copy of a business license or pin# to a paid account to get them to release my domainsThe domains are not registered to a businessWhen I registered the domains, I entered an unincorporated social club name in the "organization" name blockThis is NOT a business
Godady is using these arbitrary rules to avoid releasing my domains for moving
Why would GoDaddy partner with Stripe, when Stripe has such a poor track record (see online reviews, see Revdex.com reviews)? Why would GoDaddy partner with Stripe, when stripe does not offer similar customer service standards (no contact number, no way to communicate complaints)? Why would GoDaddy partner with Stripe, when Stripe charges a chargeback fee on a transaction that is disputed (we did not have access to the information that Stripe had when Stripe gave the Green Light to proceed with the transaction)? Why would GoDaddy partner with Stripe, when GoDaddy does not seem to have the same "it's your fault for the chargeback", mentality that Stripe has?
***
Thank you for chatting with us! How may I help you today?
*** ***
1:am
hello ***
I still have the email problem
and now it's starting to cost me money
1:am
please let me know what to do to solve it once and for all
***
I'm sorry to hear thatWhat is the email address in question?
*** ***
anything @welikewifi.com
Based on your current MX record settings, we determined that your email is currently set up to work with a different providerYou cannot manage third party email accounts from the Workspace Control Center
***
Ok, let me take a look at the account
I am showing per the notes from earlier today that SRV records needed to be removed in order to fix this issueI am showing that was done but that can take up to to hours to take effect
*** ***
sure
then explain this please:
why hours ago I could send email from these accounts but not receive it
and now I am back to not sending nor receiving?
***
That could be due to propagation as during that time DNS is hitting different servers across the world at any given point in timeOnce it has fully propagated it would be expected to work correctly at all times
*** ***
right
so through no fault of my own
I lost email today at 10.30am local time
and the official answer is that I may recover it sometime in the next two days, correct?
***
If an email does not reach the server there would not be a way to recover it after the factIt would have to be resent after it is working correctly
*** ***
sure
so, again:
through no fault of my own
I lost email today at 10.30am local time
and the official answer is that I may recover it sometime in the next two days, correct?
***
Yes, that's correct
*** ***
understood
now let's enter the compensation part of the conversation
because if this is not my doing
then it is the supplier's
which would be godaddy
please let me know what happens now
***
You are welcome to check with us after your email is working to see if we are able to help you out in any way but that is not something we are able to review until after the fact
*** ***
let's assume we are at that point already
what happens with this loss day of business due towhoknowswhatreason?
***
Well we would need to review the account after your email is working again to be able to review whether we are able to assist with any compensationSince it can take to hours to propagate I would recommend to contact us after that time so we can look at the account at that time
*** ***
right
seems we have a problem of communication
let's say the email is working
let's say everything is superb
I am so happy
but what happens with compensating the loss of business, time of my colleagues, and so on that was caused by this, again, no fault of a humble paying customer
if this is a question you cannot answer, by all means waste no time and put me in touch with whomever can
but I think the question is rather simple and answerable
there is no need to deflect to a future moment in time
and hope I will forget the whole thing while I get busy with coping with my losses
***
I have reviewed this with my supervisor and our policy is that you would need to contact us again once everything is up and runningI can't guarantee that we would be able to provide compensation but there are certain things that would need to be looked into once the email is working again based on how long it was down and what the specific cause was
*** ***
aha, so you mean to say that the cause is not yet clear?
I thought it was
***
I am not stating that, however I was not the one who assisted you when the cause was determined so additional review may need to be done at that time
*** ***
great
I was under the impression that the cause was clearSeems that was not logged as suchCould you please then make perfectly clear to me what the cause and culpable of this issue is? In no uncertain term, pleaseIt's important for the Revdex.com
My website hosting does not work...any files larger than about 1M cannot be accessedGoDaddy is able to reproduce this problem on their end
I asked for a ticket to be opened to debug it and they claim the problem is with my ISP
However...I have the problem (AT&T ISP), my phone has the problem (T-Mobile ISP) and of my friends have the problem (Spectrum and Verizon ISPs)
Additionally, *GoDaddy* can reproduce the problem on their end
So now 2mo into a 10yr hosting plan my website is unusable
I would ideally like the problem to be fixed, but if that is not possible then a prorated refund
GoDaddy is refusing to honor a payment I made to renew my two year domain registrationThe payment was made online on February but each day after making the payment I was notified that my registration and privacy renewal was still in my basket waiting to be completedI tried online again on Febbut could get confirmation that the payment had gone throughI phoned GoDaddy and explained this was my 2nd attempt to process the payment on their websiteThe Rep said he could fix the problem, he returned to the phone and said he had got the payment to go throughAfter he hung up I decided to check my bank transactions on lineI found the February 6th payment did in fact go through
I called GoDaddy back within minutesThey informed me two more payments had come through for a total of three payments and they would only return one of themI spoke with their supervisor and pleaded with them to correct the mistake and return the two payments that they pushed through minu
I received an email from GoDaddy [email protected], on Saturday, March 18, at 5:a.mwith an Order Confirmation for Order Number ***, cr ***, for a ".COM Bulk Domain Registration" for "Domains" for "Year" in the amount of "1, I did NOT make this purchase!! I called GoDaddy at the number on the email and spoke to "Jessica" who repeatedly asked for the last digits of my credit card number or the PIN number associated with this account I have no PIN number, since I did not make this purchase, and therefore did not set up a PIN number for a GoDaddy account In addition, I am NOT giving anyone my credit card information, even if it is only the last digits of the card number!!! I did not make this purchase! I asked for a manager, and I was transferred to "Janelle", who fed me the same story They both said that "for the security of their customers" they only see a verification box that they are required to enter the credit card
This company strings you along until you are outside of your cancel window to keep you moneyThey are only good for the user that does not know anything about web hosting, VPS hosting, etcTerrible company and I do not recommend unless you cannot afford anything else.Evidentally we were day past the days and they refused to refund us the months we are not using the servicesHorrible customer service
I have purchased a bunch of domains on GoDaddy through the yearsI was unaware that I was getting charged because of an auto-renewal on multiple domains that I never touched for years since purchasing themI requested for them to be canceled and refunded since I never authorized these renewals and they can clearly see on their backend that I never touched or looked at them after purchased years agoThere domains that I have been re-charged for without my knowledge
I previously had a issue where I was auto charged for services by Go Daddy without my permission so after that I asked that Auto domain renewal and other services not be set to onNow somehow Auto-Renewal was activated and without my permission my debit card charged for not year as I would chosen but for a years termI Was told that all accounts are automatically set to auto renewal for years and once charged there is nothing I can doThey cannot refund registrationsI was also told that if I disputed the unauthorized extra year registration that my domain would be canceled and would be charged a fee to get it back
I signed up for a monthly serviceImmediately after agreeing to the service I was told the service didn't meet my needs to asked to cancel the service and be refunded for the one month that I had paid forNeither was done and I was refused a refund when I learned it hadn't been done three months later
Calling GoDaddy for help with a product you bought from them? Be prepared for them to say "you need to call x for that, it has nothing to do with us" when, if fact, the issue almost always lies with themThey talked me into upgrading to another email product for me company because could not get my current email system to work properlyThey lied about the upgrade as wellThey told me the upgraded program come with x, y and z - it came with nothing! Now they are nickel and dimeing me for everything!
All GoDaddy does is pass the buck and lie pass the buck and lieIf you read all of these reviews and still buy a GoDaddy product you will get what you deserve!
During initial conversations with their "Sales" team, GoDaddy really portrayed themselves as a company that had a vested interest in being a true 'partner' on the backend (website, hosting, design, etc)However, once I forked over more than $3K, that service level came to an abrupt endFirst, I had issues with the design teamThe communication was lacking, and when I wasn't happy with the final design/build, I was told I would be billed for any changesThe first draft was completely amateurish, and if you aren't literal and specific in your reply as to what you would like different the first feedback you provide, expect to pay more for them to make it rightNow my MAIN issue (the one that is costing my new business daily)I had GoDaddy activate my site weeks agoAfter MANY calls in to their "support" team, the most very basic and simple function of my website is STILL NOT WORKINGThe entire point of my website is so that customers can request to receive a quote for our serviceAll of these request are ending up in my spam folder (if they are received at all) and show up as "spoofing" I have literally spoken to ten different people there, and they WILL divert you from being able to speak to a managerTrust, I ask every timeAnd every time am told that "while I am waiting for a mgr to get off the phone, they will take a look at my issue"Of the ten reps Ive spoken to, by the end of the conversations, I have received ten different answers as to what my technical issue is, and that lo and behold, they have found the solution, and all I have to do is give it hours to take effectGuess what? The basic email function that they paired to my Outlook Office 365, STILL isn't working properlyAnd now when I ask for assistance, they provide me links to "How To" websitesYes, they are now suggesting ways that I am supposed to try and fix the website's functionality (that THEY were paid to design) on my own, even though they have never provided one that worked as it was supposed to since signing up with themThis is what I gave them a good amount of money for! GoDaddy IS NOT fulfilling their end of the agreement I entered into with them
Upon signing up for GoDaddy web hosting services, I attempted to create a serverThe process failed and I received an email saying my account had been suspended due to a violation of the terms of serviceThe exact nature of the violation wasn’t specifiedI contacted support four times, all to no availEvery representative I spoke to (Danielle, Mike, Joe, and Ed) told me to contact *** but that is an address reserved for internal communication only I was told that they would contact *** for me, but nothing has ever been doneThey have never attempted any further communication despite the promise of an explanation and resolution, yet they continue to bill me for a product I can't possibly use because they won't let me use it
The front-line staff, though very kind, are not trained to deal with my issue and (it appears) the place doesn't have supervisorsOn my final call, I was told it might be because of credit card fraud, but I wasn't a
PURCHASED A NUMBER OF SERVICES FROM GO DADDY ABOUT YEARS AGO - DOMAIN WORDPRESS SSL CERTIFICATE EMAIL BUSINESS REGISTRATION ETCTHE WEBSITE IS MORE DOWN RATHER THAN UP AND RUNNINGEVERY TIME I CONTACT CUSTOMER CARE AND THEIR RESPONSE IS USE A BACK UPNOW MY WEBSITE IS HACKE AND TEHIR RESPONSE IS AGAIN USE A BACKUPTHE WEBSITE STILL SHOWS THIS WEBSITE MAY BE HACKEDI CONTACTED GO DADDY AGAINA ND THEY YET AGAIN PERSUADED ME TO BUY A SECURITY GO DADDY CLEANU UPTHEY DID NOT FIX THE ISSUE AND MY WEBSITE IS SHOWING HACKEDI AM FED UP AND FRUSTRATED I SPENT OVER A THOUSAND DOLLARS ON GO DADDY AND THHIS WEBSITE IS MORE DOWN THE WORKING!!! I HAVE BEEN ASKING FOR A REFUND SINCE THEBEGINING BUT TEHY DO NOT GIVE REFUNDS I AM FED UP AND FRUSTRATED AS I DO NTO WANT TO SPEND MORE MONEY TO GO WITH WIX UNTIL THEY REFUND ME THE MONEY!!!!
I received a charge for $40+ during the end of August for what they call "private registration"I called the customer service number to tell them I never wanted this productThey said I signed up for it (which I never have before)I told them that I don't want it and I want a refundThey said I couldn't have a refund because I was beyond days and to cancel it they would have to send me the linkI received the link and followed the instructionsHowever when I tried to do what the link told me to do it said that I never enabled the private registration and I would have to call customer supportUgh! So I called customer support back and sat in a queueI finally hung upI also tried the online chat and no one ever signed on with meI'll have to start doing business with another companyI have been completely scammed and I have no way to cancel this thing that they said would automatically renew every year!
The website that I purchased through GoDaddy constantly has problems Design elements do not work, and they change without me doing anything This results in my website not being professional looking across platforms (e.g., Internet Explorer, Chrome, and cell phones) GoDaddy tells me that when this happens, they have no interim solution, i.e., I just have to wait for them to try to fix things while my website continues to be held out to the public in an unreadable and unprofessional way I have also had to spend hours on the phone dealing with these issues I get inconsistent feedback from different representatives, and even escalating to a manager doesn't get me anywhere In the end, they simply force my business to suffer by being held out to the public in an unprofessional way Their website builder product is junk, and the sale of junk products is consumer fraud in Arizona where I live
This is the second time this year their system failed and my email wasn't working properly Beyond my control and technical difficulties that cost me a jobYep a job that pays my bills because I wasn't getting my emails on time or at allI will be pulling my account and domain tomorrowI honesty won't bother to say anything because the company is so big,, and my account was so small, that it dosent really matter to themI will get the run around like beforeFirst time it happened was after I renewed my domain, but my website was still taken down, and my email was never put back on either, even after I called inIt cost me a lot then tooInexcusable when we rely so much on email to be accurate and consistent
I am a partner of a publishing venture Windmill Books LtdThe website https://guideshub.company/company/windmill-books-is posting information suggesting I am a retail bookstoreAs a result, my cell phone is bombarded with spam and robocallsI have notified GoDaddy but they have failed to respond I would like to have this web page taken downI cannot contact the website owner because the email link is a dead linkIt doesn't workI appealed to GoDaddy who hosts this website but my complaint has gone unanswered I would like to avoid the next step, filing a complaint in the United States District Court
Ive done business with GoDaddy a long time and I have to express my extreme disappointment with their billing practice when it comes to their hosting services
I originally ordered and paid for hosting services in early February called within a few days to cancel the product and requested a refundI had to go someone else because of one of the settings of the server didnt allow for what I was trying to accomplish at the time
When I asked for the refund they denied it because it was outside of a hour windowI was really upset, I didnt want to pay for a service I didnt want to useI asked them to cancel and after a few not so kind words about greed etcI got of the chat
To my SHOCK I was billed again days ago for the same service that I havent even touched since I got itSInce I didnt notice this charge for days they are refusing to refund my money because its one day outside of their hour windowso I feel that theyve STOLEN from me which is just sc
I had a recurring billing set up with GoDaddy for many yearsThey were charging an email product at $for yearsThis was the price when they auto renewed in And suddenly in they had changed that fee from $to $
I had not logged into my account until recently and found that I have been such an exobirant amountI asked Godaddy to stop subscription and refund me years backBut plainly refuse to pay my money even though I am asking the subscription to be stopped and is only asking for the unused amount backI know I am very late in asking for the refund but it is still my money and there is more years to go on the subscription and request your intervention and help
I own several domains with GoDaddy as my registrarI no longer have access to a GoDaddy account, but still own the domainsThe domains have my full name, address, telephone #, etc in the whois registryI asked Godaddy to assist me with moving the domains to a new registrar and they have refusedThey claim that I have to provide a copy of a business license or pin# to a paid account to get them to release my domainsThe domains are not registered to a businessWhen I registered the domains, I entered an unincorporated social club name in the "organization" name blockThis is NOT a business
Godady is using these arbitrary rules to avoid releasing my domains for moving
Why would GoDaddy partner with Stripe, when Stripe has such a poor track record (see online reviews, see Revdex.com reviews)? Why would GoDaddy partner with Stripe, when stripe does not offer similar customer service standards (no contact number, no way to communicate complaints)? Why would GoDaddy partner with Stripe, when Stripe charges a chargeback fee on a transaction that is disputed (we did not have access to the information that Stripe had when Stripe gave the Green Light to proceed with the transaction)? Why would GoDaddy partner with Stripe, when GoDaddy does not seem to have the same "it's your fault for the chargeback", mentality that Stripe has?
***
Thank you for chatting with us! How may I help you today?
*** ***
1:am
hello ***
I still have the email problem
and now it's starting to cost me money
1:am
please let me know what to do to solve it once and for all
***
I'm sorry to hear thatWhat is the email address in question?
*** ***
anything @welikewifi.com
Based on your current MX record settings, we determined that your email is currently set up to work with a different providerYou cannot manage third party email accounts from the Workspace Control Center
***
Ok, let me take a look at the account
I am showing per the notes from earlier today that SRV records needed to be removed in order to fix this issueI am showing that was done but that can take up to to hours to take effect
*** ***
sure
then explain this please:
why hours ago I could send email from these accounts but not receive it
and now I am back to not sending nor receiving?
***
That could be due to propagation as during that time DNS is hitting different servers across the world at any given point in timeOnce it has fully propagated it would be expected to work correctly at all times
*** ***
right
so through no fault of my own
I lost email today at 10.30am local time
and the official answer is that I may recover it sometime in the next two days, correct?
***
If an email does not reach the server there would not be a way to recover it after the factIt would have to be resent after it is working correctly
*** ***
sure
so, again:
through no fault of my own
I lost email today at 10.30am local time
and the official answer is that I may recover it sometime in the next two days, correct?
***
Yes, that's correct
*** ***
understood
now let's enter the compensation part of the conversation
because if this is not my doing
then it is the supplier's
which would be godaddy
please let me know what happens now
***
You are welcome to check with us after your email is working to see if we are able to help you out in any way but that is not something we are able to review until after the fact
*** ***
let's assume we are at that point already
what happens with this loss day of business due towhoknowswhatreason?
***
Well we would need to review the account after your email is working again to be able to review whether we are able to assist with any compensationSince it can take to hours to propagate I would recommend to contact us after that time so we can look at the account at that time
*** ***
right
seems we have a problem of communication
let's say the email is working
let's say everything is superb
I am so happy
but what happens with compensating the loss of business, time of my colleagues, and so on that was caused by this, again, no fault of a humble paying customer
if this is a question you cannot answer, by all means waste no time and put me in touch with whomever can
but I think the question is rather simple and answerable
there is no need to deflect to a future moment in time
and hope I will forget the whole thing while I get busy with coping with my losses
***
I have reviewed this with my supervisor and our policy is that you would need to contact us again once everything is up and runningI can't guarantee that we would be able to provide compensation but there are certain things that would need to be looked into once the email is working again based on how long it was down and what the specific cause was
*** ***
aha, so you mean to say that the cause is not yet clear?
I thought it was
***
I am not stating that, however I was not the one who assisted you when the cause was determined so additional review may need to be done at that time
*** ***
great
I was under the impression that the cause was clearSeems that was not logged as suchCould you please then make perfectly clear to me what the cause and culpable of this issue is? In no uncertain term, pleaseIt's important for the Revdex.com
My website hosting does not work...any files larger than about 1M cannot be accessedGoDaddy is able to reproduce this problem on their end
I asked for a ticket to be opened to debug it and they claim the problem is with my ISP
However...I have the problem (AT&T ISP), my phone has the problem (T-Mobile ISP) and of my friends have the problem (Spectrum and Verizon ISPs)
Additionally, *GoDaddy* can reproduce the problem on their end
So now 2mo into a 10yr hosting plan my website is unusable
I would ideally like the problem to be fixed, but if that is not possible then a prorated refund
GoDaddy is refusing to honor a payment I made to renew my two year domain registrationThe payment was made online on February but each day after making the payment I was notified that my registration and privacy renewal was still in my basket waiting to be completedI tried online again on Febbut could get confirmation that the payment had gone throughI phoned GoDaddy and explained this was my 2nd attempt to process the payment on their websiteThe Rep said he could fix the problem, he returned to the phone and said he had got the payment to go throughAfter he hung up I decided to check my bank transactions on lineI found the February 6th payment did in fact go through
I called GoDaddy back within minutesThey informed me two more payments had come through for a total of three payments and they would only return one of themI spoke with their supervisor and pleaded with them to correct the mistake and return the two payments that they pushed through minu
I received an email from GoDaddy [email protected], on Saturday, March 18, at 5:a.mwith an Order Confirmation for Order Number ***, c
r ***, for a ".COM Bulk Domain Registration" for "Domains" for "Year" in the amount of "1, I did NOT make this purchase!! I called GoDaddy at the number on the email and spoke to "Jessica" who repeatedly asked for the last digits of my credit card number or the PIN number associated with this account I have no PIN number, since I did not make this purchase, and therefore did not set up a PIN number for a GoDaddy account In addition, I am NOT giving anyone my credit card information, even if it is only the last digits of the card number!!! I did not make this purchase! I asked for a manager, and I was transferred to "Janelle", who fed me the same story They both said that "for the security of their customers" they only see a verification box that they are required to enter the credit card
This company strings you along until you are outside of your cancel window to keep you moneyThey are only good for the user that does not know anything about web hosting, VPS hosting, etcTerrible company and I do not recommend unless you cannot afford anything else.Evidentally we were day past the days and they refused to refund us the months we are not using the servicesHorrible customer service
I have purchased a bunch of domains on GoDaddy through the yearsI was unaware that I was getting charged because of an auto-renewal on multiple domains that I never touched for years since purchasing themI requested for them to be canceled and refunded since I never authorized these renewals and they can clearly see on their backend that I never touched or looked at them after purchased years agoThere domains that I have been re-charged for without my knowledge
I previously had a issue where I was auto charged for services by Go Daddy without my permission so after that I asked that Auto domain renewal and other services not be set to onNow somehow Auto-Renewal was activated and without my permission my debit card charged for not year as I would chosen but for a years termI Was told that all accounts are automatically set to auto renewal for years and once charged there is nothing I can doThey cannot refund registrationsI was also told that if I disputed the unauthorized extra year registration that my domain would be canceled and would be charged a fee to get it back
I signed up for a monthly serviceImmediately after agreeing to the service I was told the service didn't meet my needs to asked to cancel the service and be refunded for the one month that I had paid forNeither was done and I was refused a refund when I learned it hadn't been done three months later
Calling GoDaddy for help with a product you bought from them? Be prepared for them to say "you need to call x for that, it has nothing to do with us" when, if fact, the issue almost always lies with themThey talked me into upgrading to another email product for me company because could not get my current email system to work properlyThey lied about the upgrade as wellThey told me the upgraded program come with x, y and z - it came with nothing! Now they are nickel and dimeing me for everything!
All GoDaddy does is pass the buck and lie pass the buck and lieIf you read all of these reviews and still buy a GoDaddy product you will get what you deserve!
During initial conversations with their "Sales" team, GoDaddy really portrayed themselves as a company that had a vested interest in being a true 'partner' on the backend (website, hosting, design, etc)However, once I forked over more than $3K, that service level came to an abrupt endFirst, I had issues with the design teamThe communication was lacking, and when I wasn't happy with the final design/build, I was told I would be billed for any changesThe first draft was completely amateurish, and if you aren't literal and specific in your reply as to what you would like different the first feedback you provide, expect to pay more for them to make it rightNow my MAIN issue (the one that is costing my new business daily)I had GoDaddy activate my site weeks agoAfter MANY calls in to their "support" team, the most very basic and simple function of my website is STILL NOT WORKINGThe entire point of my website is so that customers can request to receive a quote for our serviceAll of these request are ending up in my spam folder (if they are received at all) and show up as "spoofing" I have literally spoken to ten different people there, and they WILL divert you from being able to speak to a managerTrust, I ask every timeAnd every time am told that "while I am waiting for a mgr to get off the phone, they will take a look at my issue"Of the ten reps Ive spoken to, by the end of the conversations, I have received ten different answers as to what my technical issue is, and that lo and behold, they have found the solution, and all I have to do is give it hours to take effectGuess what? The basic email function that they paired to my Outlook Office 365, STILL isn't working properlyAnd now when I ask for assistance, they provide me links to "How To" websitesYes, they are now suggesting ways that I am supposed to try and fix the website's functionality (that THEY were paid to design) on my own, even though they have never provided one that worked as it was supposed to since signing up with themThis is what I gave them a good amount of money for! GoDaddy IS NOT fulfilling their end of the agreement I entered into with them
Upon signing up for GoDaddy web hosting services, I attempted to create a serverThe process failed and I received an email saying my account had been suspended due to a violation of the terms of serviceThe exact nature of the violation wasn’t specifiedI contacted support four times, all to no availEvery representative I spoke to (Danielle, Mike, Joe, and Ed) told me to contact *** but that is an address reserved for internal communication only I was told that they would contact *** for me, but nothing has ever been doneThey have never attempted any further communication despite the promise of an explanation and resolution, yet they continue to bill me for a product I can't possibly use because they won't let me use it
The front-line staff, though very kind, are not trained to deal with my issue and (it appears) the place doesn't have supervisorsOn my final call, I was told it might be because of credit card fraud, but I wasn't a
PURCHASED A NUMBER OF SERVICES FROM GO DADDY ABOUT YEARS AGO - DOMAIN WORDPRESS SSL CERTIFICATE EMAIL BUSINESS REGISTRATION ETCTHE WEBSITE IS MORE DOWN RATHER THAN UP AND RUNNINGEVERY TIME I CONTACT CUSTOMER CARE AND THEIR RESPONSE IS USE A BACK UPNOW MY WEBSITE IS HACKE AND TEHIR RESPONSE IS AGAIN USE A BACKUPTHE WEBSITE STILL SHOWS THIS WEBSITE MAY BE HACKEDI CONTACTED GO DADDY AGAINA ND THEY YET AGAIN PERSUADED ME TO BUY A SECURITY GO DADDY CLEANU UPTHEY DID NOT FIX THE ISSUE AND MY WEBSITE IS SHOWING HACKEDI AM FED UP AND FRUSTRATED I SPENT OVER A THOUSAND DOLLARS ON GO DADDY AND THHIS WEBSITE IS MORE DOWN THE WORKING!!! I HAVE BEEN ASKING FOR A REFUND SINCE THEBEGINING BUT TEHY DO NOT GIVE REFUNDS I AM FED UP AND FRUSTRATED AS I DO NTO WANT TO SPEND MORE MONEY TO GO WITH WIX UNTIL THEY REFUND ME THE MONEY!!!!
I received a charge for $40+ during the end of August for what they call "private registration"I called the customer service number to tell them I never wanted this productThey said I signed up for it (which I never have before)I told them that I don't want it and I want a refundThey said I couldn't have a refund because I was beyond days and to cancel it they would have to send me the linkI received the link and followed the instructionsHowever when I tried to do what the link told me to do it said that I never enabled the private registration and I would have to call customer supportUgh! So I called customer support back and sat in a queueI finally hung upI also tried the online chat and no one ever signed on with meI'll have to start doing business with another companyI have been completely scammed and I have no way to cancel this thing that they said would automatically renew every year!