I had called in March of to cancel auto-renew on (2) domains purchased through Go-Daddy since I was not using them I was assured by the representative that the task was complete A few weeks ago, I was expecting a transaction via Paypal for something else and saw two charges from Go-Daddy I immediately called Go-Daddy and went online to verify my account To my surprise, the domain auto-renewal was never cancelled I explained the situation to the rep over the phone and told him I immediately cancelled online and am calling to speak to someone in person and reverse these un-authorized charges This Rep told me, unfortunately nothing can be done and it was my responsibility to cancel the auto-renew I explained to him that this was the reason, I contacted them back in I also asked to speak to a supervisor or manager and I emailed them as well with no response in return I trusted Go-Daddy and representives to do the right thing and cancel the auto-renew feature in
A full years after cancelling my account, I am suddenly hit with $1300+ in charges to my credit card from GoDaddy Disputed with the credit cad issuing bank, and when they went back to GoDaddy, they were told that the charges were valid! I have just supplied copies of my cancellation emails to my issuing bank, so hopefully it will be resolved in my favor shortly, but I am astounded that a company this big would have the nerve to try and sneak through unauthorized credit card charges just to make a buck Completely shocked that when the credit card issuing bank contacted GoDaddy the first time, GoDaddy had the nerve to try and keep the money! There is no possible way that they would/could feel entitled to the money- they have no provided any services to me since 2012!
I like their prices over all, but I really hate that they sell your information if you don't pay for the identity production to just about anybody Every time I purchase a new domain, for the next or so months after that, I get flooded with phone calls at just about every hour of the day and night for webdesign contractors, SEO consultants, etcjust about everyone under the sun that does anything website related
It's not bad enough the people that Godaddy sells my info to call and spam me all hours of the day, those annoying peddlers also resell my information to even more people so I still continue to receive calls and emails even months or years after I have purchased the domain
I purchased a web domain from GoDaddy in Due to a medical issue, I discontinued the business In April when GoDaddy automatically charged their fee to my VISA credit card, I called to cancel my account and to request a refund I received the refund, but no instruction on how to complete a form to officially cancel the account In April 2016, GoDaddy again automatically billed my VISA credit card for fees totaling $ When I called GoDaddy 04/18, I learned about the form required to cancel the account and was told by Ray, Supervisor, Billing Department that after approval of the cancellation request I would receive a full refund Ray was able to refund $at that time After receiving the approved cancellation, I called back 04/to request the remaining $refund I was told that $could not be refunded because I failed to request the refund request within days of their notice e-mailed to my defunct domain e-mail account 04/02; thus, I never re
I purchased a domain five years ago and at the time saw nothing about an automatic renewal after five years I no longer needed the domain over three years ago but had purchased a five year lease, that part I knew I received an automatic renewal charge and immediately was on the phone with both Paypal and Godaddy Godaddy refused access to my account so that I could cancel this I was unable to log in via their website and had to go through multiple hoops to attempt to log in to their website When I was finally able to, I cancelled everything and called for a refund They stated that I had not attempted to cancel within their five day window The agent, Elliot, then stated he saw where I had attempted to call in about this on the day of the bill I told him I was refused access to the account He adamantly stated I would not get a refund
I have a website and don=main with this companyThey closed my website without warning because the Credit Card on file was not good any moreInstead of notifying me they closed my siteI called in and fixed the problem and I still do not have my site back and I was told it could take another day or soI called for help and basically got an I DONT CARE attitudeHow in the world could a company with SO MANY Complaints still have an A+ Rating????
I became a customer of Godaddy years ago when I established a domain name
for my brother’s company Unfortunately, we did not utilize the domain beyond playing around with the tools to set it up and it was not
utilized at all in the time sinceWe did not intend to renew the domain, much less for additional years I know we did not select an auto-renewal on the account I have now received a charge on my credit card for additional years of this service and when I called to ask them to remove the charge they indicated since Days had passed since the charge occurred, this was not possibleSearching for reviews on this company, I see the website consumeraffairs dot com has an overwhelming number of one star reviews with a similar taleThis feels awfully scammy to me, if not also breaking some consumer protection laws
godaddy must pay for A+ rating with Revdex.com because they have positive reviews and negativeand complaintsCustomer service reps are disrespectful and incompetenttheir hold times are outrageous, even if you opt into having them call back when a rep is available, you still end up being on hold for 5-minutesmy issues were never resolved, and I got told something different every time I called backsaver your time and moneygodaddy use to be a good company, but obviously they got bought outsucks!
Godaddy's sales representatives used manipulative methods to get me to subscribe to a three-year hosting plan and an SSL certificate promising that if I decided at the middle of the road to unsubscribe, they would refund the amount equaling to the duration not usedThis was not the case when I decided to move to another serviceThey informed me that they would credit me the amount if I moved to one of their services or use their services to build the websiteThe sales representative that I talked to didn't mention any of that conditionsAlso they call me regularly trying to sell servicesA huge number of people have marked their number as spam that when I see their number calling, I get a red box saying (Godaddy- probably spam)
Had an agreement with them for a security certificate for my web siteThe certificate / agreement was to run until October and was paid upfront when purchased
They auto billed me for a new certificate months before expiration and when I called them saying that was too early to bill me and I wanted a refund they said yes they would refund meHowever my security certificate was also canceled even though I had previously paid for a year that would end in October
I discontinued services with this company in August I received my credit card bill on 9-6-and found a charge on that bill for one of the services I had cancelledI spoke with representatives ( Maria, and Justin C) requesting a refund of the chargeNeither person was cooperative during the conversations and did not refund the amountI asked to speak with another manager and the request was deniedI will never do business with this company againThey are rude, and not concerned with customer service at all
I had called on Oct1, requesting to cancel my accountThe customer representative refused to do so, instead forced me to include 2-step verification on my account I called in again, on 10/13/spoke to MrJ*** and MrB***, who once again, refused to cancel and refund my account I need the account cancelled and the full amount refunded to my card on file
This is atrocious policy as I had called specifically on Oct1, to cancel my account
Here is a copy of the email I sent to the godaddy.com headquarters an email address I was given by their customer service representative to resolve my complaint
Good Afternoon,
My name is *** and last week I spoke with your three of your customer service agents about a problem I am having with your company
In I opened two separate accounts for different business ideas I had which I didn't end up usingIn when I saw the charge on one of my credit cards I called customer service and cancelled the account, during that conversation I told the customer service agent that I opened another account and I would like to cancel that one as wellHe searched both of my cards and I gave him all the information neededHe said that I did not have another accountAt that point I thought I might have been wrong and maybe I didn't open the second account
Fast forward to when I realized this month that my debit card had indeed been charged for that accountI immedia
I have had issues from the beginning with Godaddy From everything to their servers not working, to them sending me coupons that they then refuse to take to the rude all male staff
I run a small nonprofit that is just starting and is mainly funded from my own money During the month of June I had some unexpected family issues and had to put funds elsewhere I fell three weeks behind on my payment and called to make it over the phone I had to wait almost twenty minutes for a rep and when I got the gentleman, (because they are all male, never any females), I told him that I wanted to make the payment I was three weeks behind on and he acted like he had to read all these notes on my account, which made no sense because there nothing to read Then he tells me that they cancelled my account and that I could restore it, but it would cost me an extra $ I explained to him that I didn't have it and ran a small nonprofit Clearly if I'm over three weeks behind I cannot afford to p
In Daughter took out a web name for business, In she no longer wanted the name and had used my credit card and email addressShe had none of her own In I contacted Godaddy to cancel the web name, I was assured it would be canceled and I would no longer have that service The Name was *** *** and tea I had an old email address with connection to AOL that is now defunct for the past years....I do not use it nor have access to itOn my current Credit card statement there is a charge for $for renewal of the web nameI contacted the company and explained that name has not been used nor have I authorized a renewalThey claim they have been emailing me and I should of responded, when in fact I told them I don't have access to that email name anymore since I was berated by the representative for not alerting them of a new email address, I explained to the young man steven, since I cancelled the account, I did not notify them of an email change
It is nearly impossible to figure out what I am paying for the products that I am buying The prices for each product are not listed clearly and easy to understand I can not prove to myself what I am paying for a domain It does not show a list of my product and what I am paying for them
They are deliberatly making it as difficult as they can for me to know just what I am paying for what It makes it easy for them to bill for products that I dont need THey did bill me for "online bookeeping" when I did not order it When looking at the exported statement they do not include the item title in that export so I dont know how to see whats what Then their other receipts do not show how long the term is it could be a month or could be a year it just says term Godaddy used to show what I was paying for everything on the products page Now I need to chase it down by number Godaddy also bills by the month but when it renews it is no longer by the month an
I tried to not renew a website domain name with Godaddy.com on Dec 26, using the Godaddy online account access The renewal date for the domain name renewal was 1/1/ I have owned the domain name for the for the past years I am no longer using this business name, *** Godaddy.com charged my credit card for a year renewal even though I notified them to not renew
When I spoke to their Customer Service representative on 1/10/He said the stop renewal was only for future renewals, years from 1/1/ He said I can not cancel He would cancel may account but I will still be charged $for a website I can't use for years
This seems like an abuse of a reasonable charges and the ability to cancel automatic renewals
Our account was automatically billed for unnecessary services totally up to a little under $200! These services were setup by our website developer who is no longer with us and it was setup in 2015!! We were not aware that these charges were being made or that they were originally configured on auto-rebill, and when we found out the customer support representative said they were not able to give a prorated refund regardless of our situation We are days outside of the day refund policy
We don't feel that we are being treat as a valued customer and are being scammed with the auto rebilling policy structure that is completely designed to take advantage of unaware or apathetic customersWe are extremely unhappy about these charges as nearly $is a lot of money for us to pay for services that aren't being used nor wantedYes we are to blame as those charges should not have gone unnoticed on our credit card statement but give the fact that our web developer did not communi
We purchase a VPS instance This allows us to remote into a desktop This instance broke and we were unable to remote into a desktop We called to Godaddy and was told "YOU ARE ON YOUR OWN" This is abreak on their side and we took the video NO help even after showing the video
***
I had called in March of to cancel auto-renew on (2) domains purchased through Go-Daddy since I was not using them I was assured by the representative that the task was complete A few weeks ago, I was expecting a transaction via Paypal for something else and saw two charges from Go-Daddy I immediately called Go-Daddy and went online to verify my account To my surprise, the domain auto-renewal was never cancelled I explained the situation to the rep over the phone and told him I immediately cancelled online and am calling to speak to someone in person and reverse these un-authorized charges This Rep told me, unfortunately nothing can be done and it was my responsibility to cancel the auto-renew I explained to him that this was the reason, I contacted them back in I also asked to speak to a supervisor or manager and I emailed them as well with no response in return I trusted Go-Daddy and representives to do the right thing and cancel the auto-renew feature in
A full years after cancelling my account, I am suddenly hit with $1300+ in charges to my credit card from GoDaddy Disputed with the credit cad issuing bank, and when they went back to GoDaddy, they were told that the charges were valid! I have just supplied copies of my cancellation emails to my issuing bank, so hopefully it will be resolved in my favor shortly, but I am astounded that a company this big would have the nerve to try and sneak through unauthorized credit card charges just to make a buck Completely shocked that when the credit card issuing bank contacted GoDaddy the first time, GoDaddy had the nerve to try and keep the money! There is no possible way that they would/could feel entitled to the money- they have no provided any services to me since 2012!
I like their prices over all, but I really hate that they sell your information if you don't pay for the identity production to just about anybody Every time I purchase a new domain, for the next or so months after that, I get flooded with phone calls at just about every hour of the day and night for webdesign contractors, SEO consultants, etcjust about everyone under the sun that does anything website related
It's not bad enough the people that Godaddy sells my info to call and spam me all hours of the day, those annoying peddlers also resell my information to even more people so I still continue to receive calls and emails even months or years after I have purchased the domain
I purchased a web domain from GoDaddy in Due to a medical issue, I discontinued the business In April when GoDaddy automatically charged their fee to my VISA credit card, I called to cancel my account and to request a refund I received the refund, but no instruction on how to complete a form to officially cancel the account In April 2016, GoDaddy again automatically billed my VISA credit card for fees totaling $ When I called GoDaddy 04/18, I learned about the form required to cancel the account and was told by Ray, Supervisor, Billing Department that after approval of the cancellation request I would receive a full refund Ray was able to refund $at that time After receiving the approved cancellation, I called back 04/to request the remaining $refund I was told that $could not be refunded because I failed to request the refund request within days of their notice e-mailed to my defunct domain e-mail account 04/02; thus, I never re
We order the website products design behalf of our business, they didn't have any response for over days
I purchased a domain five years ago and at the time saw nothing about an automatic renewal after five years I no longer needed the domain over three years ago but had purchased a five year lease, that part I knew I received an automatic renewal charge and immediately was on the phone with both Paypal and Godaddy Godaddy refused access to my account so that I could cancel this I was unable to log in via their website and had to go through multiple hoops to attempt to log in to their website When I was finally able to, I cancelled everything and called for a refund They stated that I had not attempted to cancel within their five day window The agent, Elliot, then stated he saw where I had attempted to call in about this on the day of the bill I told him I was refused access to the account He adamantly stated I would not get a refund
I have a website and don=main with this companyThey closed my website without warning because the Credit Card on file was not good any moreInstead of notifying me they closed my siteI called in and fixed the problem and I still do not have my site back and I was told it could take another day or soI called for help and basically got an I DONT CARE attitudeHow in the world could a company with SO MANY Complaints still have an A+ Rating????
I became a customer of Godaddy years ago when I established a domain name
for my brother’s company Unfortunately, we did not utilize the domain beyond playing around with the tools to set it up and it was not
utilized at all in the time sinceWe did not intend to renew the domain, much less for additional years I know we did not select an auto-renewal on the account I have now received a charge on my credit card for additional years of this service and when I called to ask them to remove the charge they indicated since Days had passed since the charge occurred, this was not possibleSearching for reviews on this company, I see the website consumeraffairs dot com has an overwhelming number of one star reviews with a similar taleThis feels awfully scammy to me, if not also breaking some consumer protection laws
godaddy must pay for A+ rating with Revdex.com because they have positive reviews and negativeand complaintsCustomer service reps are disrespectful and incompetenttheir hold times are outrageous, even if you opt into having them call back when a rep is available, you still end up being on hold for 5-minutesmy issues were never resolved, and I got told something different every time I called backsaver your time and moneygodaddy use to be a good company, but obviously they got bought outsucks!
Godaddy's sales representatives used manipulative methods to get me to subscribe to a three-year hosting plan and an SSL certificate promising that if I decided at the middle of the road to unsubscribe, they would refund the amount equaling to the duration not usedThis was not the case when I decided to move to another serviceThey informed me that they would credit me the amount if I moved to one of their services or use their services to build the websiteThe sales representative that I talked to didn't mention any of that conditionsAlso they call me regularly trying to sell servicesA huge number of people have marked their number as spam that when I see their number calling, I get a red box saying (Godaddy- probably spam)
Had an agreement with them for a security certificate for my web siteThe certificate / agreement was to run until October and was paid upfront when purchased
They auto billed me for a new certificate months before expiration and when I called them saying that was too early to bill me and I wanted a refund they said yes they would refund meHowever my security certificate was also canceled even though I had previously paid for a year that would end in October
I discontinued services with this company in August I received my credit card bill on 9-6-and found a charge on that bill for one of the services I had cancelledI spoke with representatives ( Maria, and Justin C) requesting a refund of the chargeNeither person was cooperative during the conversations and did not refund the amountI asked to speak with another manager and the request was deniedI will never do business with this company againThey are rude, and not concerned with customer service at all
I had called on Oct1, requesting to cancel my accountThe customer representative refused to do so, instead forced me to include 2-step verification on my account I called in again, on 10/13/spoke to MrJ*** and MrB***, who once again, refused to cancel and refund my account I need the account cancelled and the full amount refunded to my card on file
This is atrocious policy as I had called specifically on Oct1, to cancel my account
Here is a copy of the email I sent to the godaddy.com headquarters an email address I was given by their customer service representative to resolve my complaint
Good Afternoon,
My name is *** and last week I spoke with your three of your customer service agents about a problem I am having with your company
In I opened two separate accounts for different business ideas I had which I didn't end up usingIn when I saw the charge on one of my credit cards I called customer service and cancelled the account, during that conversation I told the customer service agent that I opened another account and I would like to cancel that one as wellHe searched both of my cards and I gave him all the information neededHe said that I did not have another accountAt that point I thought I might have been wrong and maybe I didn't open the second account
Fast forward to when I realized this month that my debit card had indeed been charged for that accountI immedia
I have had issues from the beginning with Godaddy From everything to their servers not working, to them sending me coupons that they then refuse to take to the rude all male staff
I run a small nonprofit that is just starting and is mainly funded from my own money During the month of June I had some unexpected family issues and had to put funds elsewhere I fell three weeks behind on my payment and called to make it over the phone I had to wait almost twenty minutes for a rep and when I got the gentleman, (because they are all male, never any females), I told him that I wanted to make the payment I was three weeks behind on and he acted like he had to read all these notes on my account, which made no sense because there nothing to read Then he tells me that they cancelled my account and that I could restore it, but it would cost me an extra $ I explained to him that I didn't have it and ran a small nonprofit Clearly if I'm over three weeks behind I cannot afford to p
In Daughter took out a web name for business, In she no longer wanted the name and had used my credit card and email addressShe had none of her own In I contacted Godaddy to cancel the web name, I was assured it would be canceled and I would no longer have that service The Name was *** *** and tea I had an old email address with connection to AOL that is now defunct for the past years....I do not use it nor have access to itOn my current Credit card statement there is a charge for $for renewal of the web nameI contacted the company and explained that name has not been used nor have I authorized a renewalThey claim they have been emailing me and I should of responded, when in fact I told them I don't have access to that email name anymore since I was berated by the representative for not alerting them of a new email address, I explained to the young man steven, since I cancelled the account, I did not notify them of an email change
It is nearly impossible to figure out what I am paying for the products that I am buying The prices for each product are not listed clearly and easy to understand I can not prove to myself what I am paying for a domain It does not show a list of my product and what I am paying for them
They are deliberatly making it as difficult as they can for me to know just what I am paying for what It makes it easy for them to bill for products that I dont need THey did bill me for "online bookeeping" when I did not order it When looking at the exported statement they do not include the item title in that export so I dont know how to see whats what Then their other receipts do not show how long the term is it could be a month or could be a year it just says term Godaddy used to show what I was paying for everything on the products page Now I need to chase it down by number Godaddy also bills by the month but when it renews it is no longer by the month an
I tried to not renew a website domain name with Godaddy.com on Dec 26, using the Godaddy online account access The renewal date for the domain name renewal was 1/1/ I have owned the domain name for the for the past years I am no longer using this business name, *** Godaddy.com charged my credit card for a year renewal even though I notified them to not renew
When I spoke to their Customer Service representative on 1/10/He said the stop renewal was only for future renewals, years from 1/1/ He said I can not cancel He would cancel may account but I will still be charged $for a website I can't use for years
This seems like an abuse of a reasonable charges and the ability to cancel automatic renewals
Our account was automatically billed for unnecessary services totally up to a little under $200! These services were setup by our website developer who is no longer with us and it was setup in 2015!! We were not aware that these charges were being made or that they were originally configured on auto-rebill, and when we found out the customer support representative said they were not able to give a prorated refund regardless of our situation We are days outside of the day refund policy
We don't feel that we are being treat as a valued customer and are being scammed with the auto rebilling policy structure that is completely designed to take advantage of unaware or apathetic customersWe are extremely unhappy about these charges as nearly $is a lot of money for us to pay for services that aren't being used nor wantedYes we are to blame as those charges should not have gone unnoticed on our credit card statement but give the fact that our web developer did not communi
We purchase a VPS instance This allows us to remote into a desktop This instance broke and we were unable to remote into a desktop We called to Godaddy and was told "YOU ARE ON YOUR OWN" This is abreak on their side and we took the video NO help even after showing the video
***