After being autorenewed for a service that I no longer use, I called multiple days and held an exorbitant amount of time requesting a refundThe people who I dealt with were decidedly unhelpful and wasted my timeI'd like this service cancelled once and for all and I want a refund of the products that I do not use
Godaddy sent an auto renewal email telling me that it was going to be done on a certain date for domain hostingIn the email it said that the rate is a yearI expected the cost of the renewal to be plus tax if applicableThe next email was that the renewal was for years when I was only expecting a year renewalNo where in the renewal notice does it reflect what the actual renewal isThe email is purposely vagueGodaddy is refusing to change the renewal to yearThey said they can't change it till years from nowI since cancelled auto renewal and overpaid for a product that I did not know was going to auto renew for yearsI believe GoDaddy auto renews people for longer periods without telling themMy last auto renew was in 3/for year and previous to that was in when I started the service with GoDaddy
I tried to not renew a website domain name with Godaddy.com on Dec 26, using the Godaddy online account access The renewal date for the domain name renewal was 1/1/ I have owned the domain name for the for the past years I am no longer using this business name, *** Godaddy.com charged my credit card for a year renewal even though I notified them to not renew
When I spoke to their Customer Service representative on 1/10/He said the stop renewal was only for future renewals, years from 1/1/ He said I can not cancel He would cancel may account but I will still be charged $for a website I can't use for years
This seems like an abuse of a reasonable charges and the ability to cancel automatic renewals
More than six months ago, I noticed Workspace and its corresponding iOS app were getting wonky and insufficiently functioning as a basic email systemI called customer service, and by a very rude and dismissive man was told (paraphrasing) "it's free so either deal with it or buy something else." I asked to speak with a manager as he would not answer direct and specific questionsThe manager, a woman, informed me that I can actually stay with Workspace, took a detailed list of issues, and assured me she'll call back with a tech update
Of course that didn't happen so this process, almost exactly, was repeated four more times
Cut to last week when I tried again, and was told by another dismissive male rep to deal with it or switch to I asked to have a manager call meNever happenedBut magically overnight, I started getting noticed that Workspace was being phased out and Outlook is the recommended substituteWHAT?
And perfectly, that substitute is not available for
I had called in March of to cancel auto-renew on (2) domains purchased through Go-Daddy since I was not using them I was assured by the representative that the task was complete A few weeks ago, I was expecting a transaction via Paypal for something else and saw two charges from Go-Daddy I immediately called Go-Daddy and went online to verify my account To my surprise, the domain auto-renewal was never cancelled I explained the situation to the rep over the phone and told him I immediately cancelled online and am calling to speak to someone in person and reverse these un-authorized charges This Rep told me, unfortunately nothing can be done and it was my responsibility to cancel the auto-renew I explained to him that this was the reason, I contacted them back in I also asked to speak to a supervisor or manager and I emailed them as well with no response in return I trusted Go-Daddy and representives to do the right thing and cancel the auto-renew feature in
godaddy must pay for A+ rating with Revdex.com because they have positive reviews and negativeand complaintsCustomer service reps are disrespectful and incompetenttheir hold times are outrageous, even if you opt into having them call back when a rep is available, you still end up being on hold for 5-minutesmy issues were never resolved, and I got told something different every time I called backsaver your time and moneygodaddy use to be a good company, but obviously they got bought outsucks!
Had an agreement with them for a security certificate for my web siteThe certificate / agreement was to run until October and was paid upfront when purchased
They auto billed me for a new certificate months before expiration and when I called them saying that was too early to bill me and I wanted a refund they said yes they would refund meHowever my security certificate was also canceled even though I had previously paid for a year that would end in October
GoDaddy offers domain names but switches the price to after you enter all your information Support does nothing to honor their offer Bait and Switch Scam - don't use this company They are dishonest
I created a website with this company over years ago and cancelled that website within the first yearThey have since charged me $in May and charged me $yesterdayI have not used their services in years and I CANCELLED my service back in They are refusing to refund my all of my money even when they know that I cancelled my service with them
I recently purchased three domains through GoDaddyUnlike with my two previous domains the GoDaddy rep did not set up (or offer or even mention) the private registration I had used before and all three were purchased publicly without my knowledge and all of my personal information (home address, phone number, email) went out to the registration database on the webSpam emails and phone calls immediately followedA follcall quickly set up the privacy and this new rep expressed some surprise that the privacy hadn't been offered at time of purchase Though the sites are now "private" the damage is already doneThe supervisor wasn't helpful in the slightest in attempting to resolve the breachA lot of infuriating, "I'm sympatheticthat must be frustrating So, did you have any more questions?" Here's something I don't understand: the reps have boilerplate they have to read to you for every credit card purchase; why don't they have language that they must read when they're about to do something that will expose your private information?
I made a purchase with Godaddy on June 30th that was to renew my vps server as well as to upgrade to 3gb serverAt checkout it stated that I owed $for month for the renewal and upgrade of my serverI receive the receipt of the transaction which also stated that the term paid for was month and that it was for the 3GB server for month term (I have saved copy of email receipt)In my GoDaddy server dashboard it stated that my server was to still expire on July 14th even though I just purchased the renewal/upgradeContacted Godaddy asking why and now they are stating I owe $because I only paid for a partial month and yet the checkout and receipt stated I paid for a month term! I have been a GoDaddy customer for over years (#***) and have spent thousands of dollars with this company and to be treated like I was on the phone by their staff is terrible
I have had issues from the beginning with Godaddy From everything to their servers not working, to them sending me coupons that they then refuse to take to the rude all male staff
I run a small nonprofit that is just starting and is mainly funded from my own money During the month of June I had some unexpected family issues and had to put funds elsewhere I fell three weeks behind on my payment and called to make it over the phone I had to wait almost twenty minutes for a rep and when I got the gentleman, (because they are all male, never any females), I told him that I wanted to make the payment I was three weeks behind on and he acted like he had to read all these notes on my account, which made no sense because there nothing to read Then he tells me that they cancelled my account and that I could restore it, but it would cost me an extra $ I explained to him that I didn't have it and ran a small nonprofit Clearly if I'm over three weeks behind I cannot afford to p
GoDaddy has locked my ability to transfer my domains from GoDaddy I did not oto lock my domains for days (why would I do that if I was transferring them away from GoDaddy) nor was “the registrant or “owner” of the name of the domain” updated or changed
I purchased a domain five years ago and at the time saw nothing about an automatic renewal after five years I no longer needed the domain over three years ago but had purchased a five year lease, that part I knew I received an automatic renewal charge and immediately was on the phone with both Paypal and Godaddy Godaddy refused access to my account so that I could cancel this I was unable to log in via their website and had to go through multiple hoops to attempt to log in to their website When I was finally able to, I cancelled everything and called for a refund They stated that I had not attempted to cancel within their five day window The agent, Elliot, then stated he saw where I had attempted to call in about this on the day of the bill I told him I was refused access to the account He adamantly stated I would not get a refund
Dedicated IPsI have been getting charged for Dedicated Ips , but there is NO clear way to see what I have and what they are applied to
Since GDs accounting for Dedicated IPs is horrific and an investigation should be startedThis could be a SCAM!
Your customer service is extremely subparYou have hidden fees and less than horse after sending me an email that states "You are at risk of losing the service(s) or product(s) listed below." its gone and costs an additional $on top of the fee to get it backYou customer service rep Kevin does nothing but argue and your "manager" Kell laughsI will be looking elsewhere and tell other people to do that as wellNo one deserves to be treated that way
It is nearly impossible to figure out what I am paying for the products that I am buying The prices for each product are not listed clearly and easy to understand I can not prove to myself what I am paying for a domain It does not show a list of my product and what I am paying for them
They are deliberatly making it as difficult as they can for me to know just what I am paying for what It makes it easy for them to bill for products that I dont need THey did bill me for "online bookeeping" when I did not order it When looking at the exported statement they do not include the item title in that export so I dont know how to see whats what Then their other receipts do not show how long the term is it could be a month or could be a year it just says term Godaddy used to show what I was paying for everything on the products page Now I need to chase it down by number Godaddy also bills by the month but when it renews it is no longer by the month an
I purchased a web domain from GoDaddy in Due to a medical issue, I discontinued the business In April when GoDaddy automatically charged their fee to my VISA credit card, I called to cancel my account and to request a refund I received the refund, but no instruction on how to complete a form to officially cancel the account In April 2016, GoDaddy again automatically billed my VISA credit card for fees totaling $ When I called GoDaddy 04/18, I learned about the form required to cancel the account and was told by Ray, Supervisor, Billing Department that after approval of the cancellation request I would receive a full refund Ray was able to refund $at that time After receiving the approved cancellation, I called back 04/to request the remaining $refund I was told that $could not be refunded because I failed to request the refund request within days of their notice e-mailed to my defunct domain e-mail account 04/02; thus, I never re
March 7th I purchased a domain and a website builder package that included the ability to password protect pages within my website restricting elements within my website to privileged users/staff only The cost of this package was for a year contract including the domain
Today I logged in to start setting up my business website only to discover logging in today that they had updated the design software and in so doing removed the password secure functionality in the web design applicationI contacted support to address this issue and the general consensus while there are other packages that are in fact cheaper and and provide the features that had been part of the plan I had initially purchasedhowever the company representatives are not willing to provide me the service I paid for nor transition my account into one that provides the services I paid for
In March of I upgrade my website to use wordpressAt the time of the purchase I was informed by the customer service rep that I would get a full refund of remaining funds from my previous purchase In April I updated my website and informed Go Daddy requesting my refund
I was told that I would not get a refund due to exceeding my window At no time during my upgrade purchase was I informed that I was in a window
After being autorenewed for a service that I no longer use, I called multiple days and held an exorbitant amount of time requesting a refundThe people who I dealt with were decidedly unhelpful and wasted my timeI'd like this service cancelled once and for all and I want a refund of the products that I do not use
Godaddy sent an auto renewal email telling me that it was going to be done on a certain date for domain hostingIn the email it said that the rate is a yearI expected the cost of the renewal to be plus tax if applicableThe next email was that the renewal was for years when I was only expecting a year renewalNo where in the renewal notice does it reflect what the actual renewal isThe email is purposely vagueGodaddy is refusing to change the renewal to yearThey said they can't change it till years from nowI since cancelled auto renewal and overpaid for a product that I did not know was going to auto renew for yearsI believe GoDaddy auto renews people for longer periods without telling themMy last auto renew was in 3/for year and previous to that was in when I started the service with GoDaddy
I tried to not renew a website domain name with Godaddy.com on Dec 26, using the Godaddy online account access The renewal date for the domain name renewal was 1/1/ I have owned the domain name for the for the past years I am no longer using this business name, *** Godaddy.com charged my credit card for a year renewal even though I notified them to not renew
When I spoke to their Customer Service representative on 1/10/He said the stop renewal was only for future renewals, years from 1/1/ He said I can not cancel He would cancel may account but I will still be charged $for a website I can't use for years
This seems like an abuse of a reasonable charges and the ability to cancel automatic renewals
More than six months ago, I noticed Workspace and its corresponding iOS app were getting wonky and insufficiently functioning as a basic email systemI called customer service, and by a very rude and dismissive man was told (paraphrasing) "it's free so either deal with it or buy something else." I asked to speak with a manager as he would not answer direct and specific questionsThe manager, a woman, informed me that I can actually stay with Workspace, took a detailed list of issues, and assured me she'll call back with a tech update
Of course that didn't happen so this process, almost exactly, was repeated four more times
Cut to last week when I tried again, and was told by another dismissive male rep to deal with it or switch to I asked to have a manager call meNever happenedBut magically overnight, I started getting noticed that Workspace was being phased out and Outlook is the recommended substituteWHAT?
And perfectly, that substitute is not available for
I had called in March of to cancel auto-renew on (2) domains purchased through Go-Daddy since I was not using them I was assured by the representative that the task was complete A few weeks ago, I was expecting a transaction via Paypal for something else and saw two charges from Go-Daddy I immediately called Go-Daddy and went online to verify my account To my surprise, the domain auto-renewal was never cancelled I explained the situation to the rep over the phone and told him I immediately cancelled online and am calling to speak to someone in person and reverse these un-authorized charges This Rep told me, unfortunately nothing can be done and it was my responsibility to cancel the auto-renew I explained to him that this was the reason, I contacted them back in I also asked to speak to a supervisor or manager and I emailed them as well with no response in return I trusted Go-Daddy and representives to do the right thing and cancel the auto-renew feature in
godaddy must pay for A+ rating with Revdex.com because they have positive reviews and negativeand complaintsCustomer service reps are disrespectful and incompetenttheir hold times are outrageous, even if you opt into having them call back when a rep is available, you still end up being on hold for 5-minutesmy issues were never resolved, and I got told something different every time I called backsaver your time and moneygodaddy use to be a good company, but obviously they got bought outsucks!
Had an agreement with them for a security certificate for my web siteThe certificate / agreement was to run until October and was paid upfront when purchased
They auto billed me for a new certificate months before expiration and when I called them saying that was too early to bill me and I wanted a refund they said yes they would refund meHowever my security certificate was also canceled even though I had previously paid for a year that would end in October
GoDaddy offers domain names but switches the price to after you enter all your information Support does nothing to honor their offer Bait and Switch Scam - don't use this company They are dishonest
I created a website with this company over years ago and cancelled that website within the first yearThey have since charged me $in May and charged me $yesterdayI have not used their services in years and I CANCELLED my service back in They are refusing to refund my all of my money even when they know that I cancelled my service with them
I recently purchased three domains through GoDaddyUnlike with my two previous domains the GoDaddy rep did not set up (or offer or even mention) the private registration I had used before and all three were purchased publicly without my knowledge and all of my personal information (home address, phone number, email) went out to the registration database on the webSpam emails and phone calls immediately followedA follcall quickly set up the privacy and this new rep expressed some surprise that the privacy hadn't been offered at time of purchase Though the sites are now "private" the damage is already doneThe supervisor wasn't helpful in the slightest in attempting to resolve the breachA lot of infuriating, "I'm sympatheticthat must be frustrating So, did you have any more questions?" Here's something I don't understand: the reps have boilerplate they have to read to you for every credit card purchase; why don't they have language that they must read when they're about to do something that will expose your private information?
I made a purchase with Godaddy on June 30th that was to renew my vps server as well as to upgrade to 3gb serverAt checkout it stated that I owed $for month for the renewal and upgrade of my serverI receive the receipt of the transaction which also stated that the term paid for was month and that it was for the 3GB server for month term (I have saved copy of email receipt)In my GoDaddy server dashboard it stated that my server was to still expire on July 14th even though I just purchased the renewal/upgradeContacted Godaddy asking why and now they are stating I owe $because I only paid for a partial month and yet the checkout and receipt stated I paid for a month term! I have been a GoDaddy customer for over years (#***) and have spent thousands of dollars with this company and to be treated like I was on the phone by their staff is terrible
I have had issues from the beginning with Godaddy From everything to their servers not working, to them sending me coupons that they then refuse to take to the rude all male staff
I run a small nonprofit that is just starting and is mainly funded from my own money During the month of June I had some unexpected family issues and had to put funds elsewhere I fell three weeks behind on my payment and called to make it over the phone I had to wait almost twenty minutes for a rep and when I got the gentleman, (because they are all male, never any females), I told him that I wanted to make the payment I was three weeks behind on and he acted like he had to read all these notes on my account, which made no sense because there nothing to read Then he tells me that they cancelled my account and that I could restore it, but it would cost me an extra $ I explained to him that I didn't have it and ran a small nonprofit Clearly if I'm over three weeks behind I cannot afford to p
GoDaddy has locked my ability to transfer my domains from GoDaddy I did not oto lock my domains for days (why would I do that if I was transferring them away from GoDaddy) nor was “the registrant or “owner” of the name of the domain” updated or changed
I purchased a domain five years ago and at the time saw nothing about an automatic renewal after five years I no longer needed the domain over three years ago but had purchased a five year lease, that part I knew I received an automatic renewal charge and immediately was on the phone with both Paypal and Godaddy Godaddy refused access to my account so that I could cancel this I was unable to log in via their website and had to go through multiple hoops to attempt to log in to their website When I was finally able to, I cancelled everything and called for a refund They stated that I had not attempted to cancel within their five day window The agent, Elliot, then stated he saw where I had attempted to call in about this on the day of the bill I told him I was refused access to the account He adamantly stated I would not get a refund
Dedicated IPsI have been getting charged for Dedicated Ips , but there is NO clear way to see what I have and what they are applied to
Since GDs accounting for Dedicated IPs is horrific and an investigation should be startedThis could be a SCAM!
Your customer service is extremely subparYou have hidden fees and less than horse after sending me an email that states "You are at risk of losing the service(s) or product(s) listed below." its gone and costs an additional $on top of the fee to get it backYou customer service rep Kevin does nothing but argue and your "manager" Kell laughsI will be looking elsewhere and tell other people to do that as wellNo one deserves to be treated that way
It is nearly impossible to figure out what I am paying for the products that I am buying The prices for each product are not listed clearly and easy to understand I can not prove to myself what I am paying for a domain It does not show a list of my product and what I am paying for them
They are deliberatly making it as difficult as they can for me to know just what I am paying for what It makes it easy for them to bill for products that I dont need THey did bill me for "online bookeeping" when I did not order it When looking at the exported statement they do not include the item title in that export so I dont know how to see whats what Then their other receipts do not show how long the term is it could be a month or could be a year it just says term Godaddy used to show what I was paying for everything on the products page Now I need to chase it down by number Godaddy also bills by the month but when it renews it is no longer by the month an
I purchased a web domain from GoDaddy in Due to a medical issue, I discontinued the business In April when GoDaddy automatically charged their fee to my VISA credit card, I called to cancel my account and to request a refund I received the refund, but no instruction on how to complete a form to officially cancel the account In April 2016, GoDaddy again automatically billed my VISA credit card for fees totaling $ When I called GoDaddy 04/18, I learned about the form required to cancel the account and was told by Ray, Supervisor, Billing Department that after approval of the cancellation request I would receive a full refund Ray was able to refund $at that time After receiving the approved cancellation, I called back 04/to request the remaining $refund I was told that $could not be refunded because I failed to request the refund request within days of their notice e-mailed to my defunct domain e-mail account 04/02; thus, I never re
March 7th I purchased a domain and a website builder package that included the ability to password protect pages within my website restricting elements within my website to privileged users/staff only The cost of this package was for a year contract including the domain
Today I logged in to start setting up my business website only to discover logging in today that they had updated the design software and in so doing removed the password secure functionality in the web design applicationI contacted support to address this issue and the general consensus while there are other packages that are in fact cheaper and and provide the features that had been part of the plan I had initially purchasedhowever the company representatives are not willing to provide me the service I paid for nor transition my account into one that provides the services I paid for
In March of I upgrade my website to use wordpressAt the time of the purchase I was informed by the customer service rep that I would get a full refund of remaining funds from my previous purchase In April I updated my website and informed Go Daddy requesting my refund
I was told that I would not get a refund due to exceeding my window At no time during my upgrade purchase was I informed that I was in a window