One of godaddy.com domains, actually two of their sites are predatory but they will do nothing and actually laughed at us when we tried to explain the fraudulent sites and how they ripped us offA customer representative named jeff said you would laugh at us tooWe understand that is not what you doWe have order numbers and receipts but they wound not listen and basically told too bad, that they represented them, but not reallyWe just want them to send us what we paid forNothing more, nothing less, or at least to pull these fraudulent sites so they won't rip off any one else.Thank you for your time
Earlier this year, we began the process of switching our website from GoDaddy, it's then web hosting platformOn December, 2017, our web hosting was renewed by GoDaddy for years (months) for a total of $or $7.99/mo
When we decided to switch from GoDaddy to another web hosting platform, the first thing I did was reach out to GoDaddy and ensure we would be able to receive the prorated refund of the unused months of the that we purchased month priorI was told "Yes, you will receive a refund for any unused months"This conversation was done over GoDaddy's Chat Interface and GoDaddy has record, and has acknowledged the existence and accuracy, of this chatAfter this chat, I switched over to a new web hosting companyThis was completed on 1/22/
weeks ago I finally got around to calling GoDaddy to fully cancel and receive the refund I was promisedAt that time, I was told that I was not eligible for a refund and I was told incorrect information during t
I have three issues and I’m not getting assistance from GoDaddy support tech
The contacts associated with email account are all gone except five of them I need my contacts back
Almost all of my sent items have disappearedOnly one remained from 2013, one remained from 2015, two remained from 2016, and only remain from I need my sent items back
I am also not getting results from Go Daddy when I called and told them I am unable to change the pin I use when I call in When I attempt to change my pin, an error comes up that says “There was an error while updating your login info.”
I am very frustrated and concerned about the security of my Godaddy e-mail accounts, how my contacts and sent items got deleted!
I need those sent e-mail because I have to reference them with some issues
I have been a customer since 2010, they don’t give me any path to escalate I’ve spoken with multiple people (Cameron, Markus and Including the supervisor Lanie and I’m not getting resultsThey all said they don’t know why it got deleted and they can ONLY recover up to days of my e-mails
I’m documenting this here at Revdex.com because I don’t know where to turn I have e-mailed *** which I saw here but no one has responded as well!
Please advise and assist ASAP!
Thank you for your immediate attention!
I have held my domain.com name with GoDaddy pretty much since they beganBack then, before they got 'greedy' for money, I never had any issues with them, and their website was simple (without all the massive 'popup' windows now trying to sell you things you don't need or want!)I have ALWAYS chosen the MANUAL payment method and ONCE A YEAR I would do my ANNUAL renewal via my paypal acct(and I would ALWAYS double ck that my settings remained at the MANUAL renewal option and ONLY for ONE year)When your set option is 'manual' you automatically get numerous emails the prior month before your domain cost expires, as a reminder to go to their site and make your MANUAL paymentThis is also how you KNOW you are on the MANUAL option...the email tells you this! So the day before the renewal was due, I went to their site (for the first time since I last renewed a year ago), double cked all my settings, and seeing it was still on MANUAL payment option, and for ONE year, I went ahead and made my Paypal payment and rec'd confirmation of my ONE year renewal (along with the privacy cost for a total payment of $for ONE year)This was on Jan.12th that I made the pymnt and the expdate was Jan.13th so all was wellSuddenly on Jan14th I get a 'confirmation' email from Paypal telling me I just made an AUTO pay!? to GoDaddyWhen I went into my Paypal acct., sure enough there were now TWO charges of $each (instead of just my ONE MANUAL charge that I made on Jan.12th)I figured this was some sort of system error on GoDaddy's part, and tried to contact them via email (not knowing this conow set itself up to AVOID talking to customers)...when I didn't hear back I tried calling, but couldn't get thruSo then I searched and found a Chat link, tried that, not operational even tho I was contacting them within their stated OPEN hoursFinally thinking that I was being scammed, I contacted Paypal and filed a dispute, telling them that the company DOUBLE BILLED me and I needed my ONE EXTRA paymnt refunded to me ASAPPaypal wrote back and said that it would take days before they had a response to dispute, that is the time they allow their vendors to reply to their email regarding a chargebackWell surprise surprise....no reply from GoDaddy to Paypal either (I later found out, when I finally GOT on Chat, that not only don't they answer emails from customers but they refuse to answer Paypal's as well...told me that it was something I had to do ...even when I told them that Paypal is DIRECTLY emailing them to get in touch to clear up the double billing, so how am I suppose to answer THEIR emails FOR THEM?? ...also I had numerous contacts with Paypal already....I've handled my end of it...they need to take their own responsibility and handle their side of Paypal's requests for communication...still the 'less than human' woman rep refused...her reason? "we don't do that" (???what?, you are in business as a vendor thru Paypal and you refuse to communicate with them when there is a problem??)She also keep insisting I went and CHANGED my MANUAL setting to AUTOPAY and since I did this (which I DID NOT and told her so numerous times) that I made paymnts to cover yrs of renewal and they don't do refunds (now I'm thinking, well what the hell DOES your company DO anyway!..besides drive your customers away!?)I told her that GoDaddy obviously had a glitch in their system, because I ONLY made the ONE MANUAL pymt and I DIDN'T change anything PLUS I ALWAYS check ALL my settings before I submit a pymnt....she just kept repeating that they were not at fault, and I made the switch to AUTOPAYThis didn't even make any sense, even if I had gone and actually done this, because first of all, if I already made my renewal pymnt on Jan.12th MANUALLY, even if I then had gone back and switched the setting to autopay, it wouldn't have processed a renewal, because my Jan.12th payment already renewed the domain name for another year, so any autopay wouldn't (and shouldn't) even submit a renewal until the NEXT expdate of Jan.13, 2017! Also, after I made the Jan.12th MANUAL payment, I rec'd my immediate confirmation from Paypal that it went thru and also the confirmation email from GoDaddy showing the NEW expiration date now as Jan.13, (because it renewed me for another year)I never went back to their site after I made this payment on Jan.12th (no reason to), so if I was never back on their site, how could I have changed any of my settings over to AUTOPAY? None of their ACCUSATIONS made any sense other than they are scammers who just are after your money, and they don't care how they get itI ended with telling them that Paypal will reverse BOTH payments if THEY refuse to reply to Paypal's contact attempts, and I even said I didn't want that to happen...I ONLY wanted ONE of the duplicate payments refunded so that I still had my domain name renewed and active for the ONE year that I originally paid forThey didn't care..just said, again re: not replying to Paypal, that it was my job to talk to them (even though Paypal was emailing them directly!), and said that if both payments are reversed, my domain name will be canceled out of my acct and will become the property of GoDaddy, until I reinstate BOTH payments back again! I couldn't believe what I was hearing! After being a customer for over years, making my yearly payments on time (MANUALLY with Renewals ONE YEAR at a time), they are now threatening me over THEIR ERROR and instead of keeping a long time PAYING customer, and just refunding the $they double charged me (which they would be getting back when the next renewal date of 1/13/came around again), they would rather keep a name that won't get them any money (it's not a name anyone else is on the market looking to buy!), and lose a long standing customer instead I've never in my life seen such a GREEDY company! Well Paypal didn't get a reply from them, and so reversed both payments, and GoDaddy IMMEDIATELY shut me out of my Domain.COM acct., and so I couldn't even transfer my .com name to another holder, because GoDaddy said it was now their property because I didn't pay them to renew! I told these greedy creeps to keep it...that .COM domain name is now tainted and I wanted NO reminder of being connected to GoDaddy at all! (Instead I went and registered the same name but now as .ORG and hope to NEVER connect with that SLIMY coever again, and pray they go out of business for their CROOKED business tactics! But even then, bad enough I lost my .COM domain after 15+ yrs of making yearly payments just to own it (a total of about $lost for nothing now!), my nightmare didn't end there, because even though GoDaddy rec'd no payment now from Paypal, Paypal only refunded the ONE payment back to me, and not the second one! Because the payment amts were the same and only within two days of each other, they would 'scan' all my emails, see a refund was made (not bothering to read that TWO $amts were due me, not just one), so after over a month of constant emailing back and forth to Paypal where I got so tired of their 'form letter replies' stating "the money was refunded and case is now closed" (making it impossible for me to contact them about the same case, having to find other 'creative options' because closed cases won't let you reply anymore), I finally had to send an email directly to *** CEO repeating everything that happened and how Paypal cust.svcis just bothering to notice the one refund and then just assuming 'entire case was resolved' and ignoring the fact that a SECOND $payment still was outstanding and needed to be returned to me! A week later (and a total of wks!! now from the date I made my first payment to GoDaddy on Jan.12th), I FINALLY got the refund for the SECOND $backThis is the INSANITY GoDADDY caused someone who just wanted to renew her domain name for a single year, like I have been doing for over years nowI saw how they have already started losing customers, which I was THRILLED to hear, and look forward to the day they lose them all, due to their crooked business ethics! What's ironic also, is when I went to another register to buy my new .ORG domain name, it only cost me HALF of what GoDaddy was charging me every year for over yrs...had I of realized this earlier...I would have just DROPPED them, instead of bothering to even process a renewal! To the public reading this....stay as far away from this coif you want to keep your domain name AND your sanity, and not be paying their INFLATED prices either!
GoDaddy convinced me to spend more money to switch my email over to a "better" email system and assured me that it would be seamless, that I would have all the support I needed "just a phone call away" Once the switch occurred, I found myself in need of support When I called, the person I spoke with told me I was "asking arbitrary questions" and he couldn't help me I guess after getting my money to upgrade, they focus on the next customer to 'upgrade' After this experience, I am now noticing all of the negative reviews on Yelp, Revdex.com, Google, etc I should have done my due diligence prior to signing up with this company Likely will cost me thousands now to switch to someone who will provide me with the support I need to do business Buyer Beware!
Due to their system and platform failure, as well being unable to get any assistance online or by phone (PLaced on hold for over two hours), a domain name renewal had to be done twice; since the first transaction did not show up as completed, there was no e-mail confirmation, and the domain name still showed with the same expiration date, as not renewedIn order for me to avoid any additional charges for renewing after the expiration date, or running the risk of loosing the domain name - *** , I had to do the same transaction, again; which ended up in renewing the domain name twice, for two years, and not just for one year; same as I renew every single domain name, year by yearI explained them the situation, why it ended up in being renewid twice, and for which I requested the refund for one year; and thhey declined to do the refundAs I said, this was in result of their system and platform failure, for me being unable to reach an agent or get any assistance and way
They continue to play games with canceling service with them They couldn’t cancel service with the first call I followed the slideshow they sent me and it still won’t work I called them back and they said I have to do it again and wait another hours This is absolutely ridiculous These guys will not stop the auto renewal and continue to make me wait and jump through hoops I will never do business with them or recommend them for anyone to do business with I am going to put a stop payment against them I have never had this much trouble stopping service with a company before This should be illegal I tell a company no stop service and they refuse I also spoke with a manager that told me I must hav made a mistake Had a huge wait on the phone and they say call them back Sunday I also informed them that my weekend time as a photographer is worth $an hour and I can’t afford to spend another hour on the phone with them They pretty much told me I have to if I w
In September, I signed up with GoDaddy for a package of domain services on behalf of La Petite Maison, Incof which I was an executive On March 8, I wrote GoDaddy at its corporate address stating that La Petite Maison, Inchad discontinued operations and requesting that the domain name be cancelled as well as the termination of all related services
On August 12, they billed me for $on my American Express card for services related to La Petite Maison, Incand when I disputed the transaction they provided Amex with an "automatic renewal invoice." Now they've charged my Amex card on 9/12/for an additional $
They ended email services for this account months ago, presumably resulting from my 3/8/notification that the company had discontinued operations They have no right to exercise an automatic renewal clause when they were clearly notified that the subject company for which the domain was created, and for which all related services were c
GoDaddy did an automatic payment on a credit card that I don't use at all without my consent The only reason why I found out about this charge is because American Express sent me a letter about collections for unpaid bills I had no idea this charge was made because I don't use this credit card and it caused me to have to pay a late fee plus interest I did not authorize this charge from GoDaddy When I called GoDaddy to confront them about this charge they told me that they could not refund me the amount that I did not agree upon They charged my credit card without my consent and that is basically the problem here
In 2015, my website was being hosted by GoDaddy when it was lostTo help resolve this matter, GoDaddy gave me free years of hostingIn February of - years later - I was unknowingly charged $by GoDaddyWhen I called to inquire about this charge today (September 2017), I was told that this was an auto-renew from the free years of hosting I received in However, I was never told that by agreeing to these free years of hosting - which were meant to be a gift for losing my website - I was signing up for an auto-renewThis catch or condition was never told to meThe customer service rep said that by agreeing to the free years, I was agreeing to their terms of service that explained auto-renewsI asked them if I signed anything, as I was not made aware of that upon acceptance of the free yearsThey said, no I didn't sign anything, but that by accepting the two free years I accepted their terms of service automatically over the phone, even though this auto-r
Sales rep completely misrepresented the package he was selling and promised features that were not included, even after repeatedly asking him to confirm the items were included
I use Godaddy for hosting servicesI was happy with their service until a representative LIED to me in order to switch my hosting service to a "faster" serverI later learned from another Godaddy employee the server is NOT any faster I've had NOTHING but problems since the day I switched to CPanel I've spoken to many of their customer service reps, who are CLUESLESS on how to fix the problem THEY created I spoke to a supervisor by the name of HAYDEN JHUSTAD who PROMISED be the primary contact until all problems where resolvedWell, HAYDEN JHUSTAD refuses to return my calls or reply to my emailsHAYDEN J HUSTAD is ignoring me completely THEY ARE A BUNCH OF LIERS!!!!
The problem could EASLY be fixed if they allowed me to return to the old server WHICH THEIR SUPERVISOR HAYDEN JHUSTAD REFUSES TO DOHe, like Godaddy does NOT care about their customers!!! It's been almost MONTHS and NOTHING has been resolved
AVOID THIS COMPANY AT AT ALL COST
I was without my per;mission auto billed for a large renewal packageThe money was suddenly taken from my linked bank accountI requested a full refund over multiple calls for the past month and followed all the instructions they said I needed to do to get my money refunded and accounts closed, and they still have not refunded me the money and always find an issue unresolvedThey said I need to verify that my domain name was not a business for my protectionI notified them it was for personnel use and not a registered businessThey still said there department did not receive this email notice twiceI have spent hours of time talking to them on the phone
I have been with GoDaddy for about ten years and never had a problem with any of my websites redirecting to other sitesI currently have five websites up on GoDaddy digitalseven.nyc thegrindny.com onythestory.com nylahd.com and brendan cochrane.com Recently GoDaddy purchased a company called *** which handles website ***tyAll of a sudden all of my websites are redirecting to other sites and having problems loading
GoDaddy told me to purchase SSL certificates which they maintained would make my sites secure and these problems would not occur anymoreThey also advised me to purchase the ***ty package which monitors and cleans your site and gives you regular checkupsNone of these additional products which cost me several hundred more dollars a year workThen a representative told me I need a firewall protection package which he indicated would be $70+ per month totalling over $year
I am maintaining that GoDaddy in conjunction with *** are looking at websites and
On 4-11-I called the Support number for this company and spoke with Michael whose email address is ***@godaddy.com He was extremely rude and belligerentHe refused to assist me with the problem I was experienceI explained I had a receipt for a domain name I purchased He said well email it to me I sent him the email and he told me Well stupid you have more than one account I demanded to speak with his manager and he said, "THATS NOT GOING TO HAPPEN" I was finally able to reach a supervisor that explained for some reason their system had given me two different crs He was able to merge the two account numbers and resolve the problem There was no reason for Michael's behavior
They have charged my credit card $for something that is not mineI called to dispute and they will not reverse the chargeAll of the information on file is not mine, except for the credit card
After many years of being a good customer and recommending your company, you just lost my company's and the client's business for which I manage their websites and active account products we have with your company due to the irresponsible and erratic, unprofessional and possibly illegal actions of GoDaddy employee D *** or Doug *** Trademark DepartmentOn 11/27/we received an email from D *** in an authoratative tone giving us only hours to comply with a request from Revdex.com to remove a logo we had on our website We had been working with the local Revdex.com in Denver on this matter and I forwarded D *** the email from the Revdex.com allowing us until 1/30/to correct the issue D *** disregarded the information we sent him, did not acknowledge this email giving us until 12/to comply and remove the Revdex.com logo I worked with Go Daddy staff on a 12/Sunday night to remove the logo as requested and completed the Revdex.com logo removal 12/ I did leave the text that noted "see
GoDaddy continues to charge domain renewal on my credit despite I have requested to turn off all automatic renewalsIt happened in when their customer service assured it wouldn't happen again and now happened againThis time they wouldn't issue a refund this time because I caught it after days
Go Daddy removed $from my checking account on May 11, 2017, for what, I am not sure I called yesterday, June 11, 2017, as soon as I saw it I have kidney disease, am disabled and have been in the hospital for most of May The jerk on the phone wanted to argue tit for tat, saying they took it out on the 10th and that it had already been days, NO REFUND!!! I told him no, it was removed from my account on the 11th Regardless of the date, I never authorized any amount be removed from my account I'm disabled, been very sick and that was my grocery money for the month I need them to refund my money It's no longer about "the customer is right" or "making sure the customer is happy" It's truly sad what is happening to customer service at Go Daddy Revdex.com can you help this old, disabled lady that's on a very tight budget?
One of godaddy.com domains, actually two of their sites are predatory but they will do nothing and actually laughed at us when we tried to explain the fraudulent sites and how they ripped us offA customer representative named jeff said you would laugh at us tooWe understand that is not what you doWe have order numbers and receipts but they wound not listen and basically told too bad, that they represented them, but not reallyWe just want them to send us what we paid forNothing more, nothing less, or at least to pull these fraudulent sites so they won't rip off any one else.Thank you for your time
Earlier this year, we began the process of switching our website from GoDaddy, it's then web hosting platformOn December, 2017, our web hosting was renewed by GoDaddy for years (months) for a total of $or $7.99/mo
When we decided to switch from GoDaddy to another web hosting platform, the first thing I did was reach out to GoDaddy and ensure we would be able to receive the prorated refund of the unused months of the that we purchased month priorI was told "Yes, you will receive a refund for any unused months"This conversation was done over GoDaddy's Chat Interface and GoDaddy has record, and has acknowledged the existence and accuracy, of this chatAfter this chat, I switched over to a new web hosting companyThis was completed on 1/22/
weeks ago I finally got around to calling GoDaddy to fully cancel and receive the refund I was promisedAt that time, I was told that I was not eligible for a refund and I was told incorrect information during t
My site was down for hours and they can't do any thing about itAfter a hour chat, all I can do is wait
I have three issues and I’m not getting assistance from GoDaddy support tech
The contacts associated with email account are all gone except five of them I need my contacts back
Almost all of my sent items have disappearedOnly one remained from 2013, one remained from 2015, two remained from 2016, and only remain from I need my sent items back
I am also not getting results from Go Daddy when I called and told them I am unable to change the pin I use when I call in When I attempt to change my pin, an error comes up that says “There was an error while updating your login info.”
I am very frustrated and concerned about the security of my Godaddy e-mail accounts, how my contacts and sent items got deleted!
I need those sent e-mail because I have to reference them with some issues
I have been a customer since 2010, they don’t give me any path to escalate I’ve spoken with multiple people (Cameron, Markus and Including the supervisor Lanie and I’m not getting resultsThey all said they don’t know why it got deleted and they can ONLY recover up to days of my e-mails
I’m documenting this here at Revdex.com because I don’t know where to turn I have e-mailed *** which I saw here but no one has responded as well!
Please advise and assist ASAP!
Thank you for your immediate attention!
I have held my domain.com name with GoDaddy pretty much since they beganBack then, before they got 'greedy' for money, I never had any issues with them, and their website was simple (without all the massive 'popup' windows now trying to sell you things you don't need or want!)I have ALWAYS chosen the MANUAL payment method and ONCE A YEAR I would do my ANNUAL renewal via my paypal acct(and I would ALWAYS double ck that my settings remained at the MANUAL renewal option and ONLY for ONE year)When your set option is 'manual' you automatically get numerous emails the prior month before your domain cost expires, as a reminder to go to their site and make your MANUAL paymentThis is also how you KNOW you are on the MANUAL option...the email tells you this! So the day before the renewal was due, I went to their site (for the first time since I last renewed a year ago), double cked all my settings, and seeing it was still on MANUAL payment option, and for ONE year, I went ahead and made my Paypal payment and rec'd confirmation of my ONE year renewal (along with the privacy cost for a total payment of $for ONE year)This was on Jan.12th that I made the pymnt and the expdate was Jan.13th so all was wellSuddenly on Jan14th I get a 'confirmation' email from Paypal telling me I just made an AUTO pay!? to GoDaddyWhen I went into my Paypal acct., sure enough there were now TWO charges of $each (instead of just my ONE MANUAL charge that I made on Jan.12th)I figured this was some sort of system error on GoDaddy's part, and tried to contact them via email (not knowing this conow set itself up to AVOID talking to customers)...when I didn't hear back I tried calling, but couldn't get thruSo then I searched and found a Chat link, tried that, not operational even tho I was contacting them within their stated OPEN hoursFinally thinking that I was being scammed, I contacted Paypal and filed a dispute, telling them that the company DOUBLE BILLED me and I needed my ONE EXTRA paymnt refunded to me ASAPPaypal wrote back and said that it would take days before they had a response to dispute, that is the time they allow their vendors to reply to their email regarding a chargebackWell surprise surprise....no reply from GoDaddy to Paypal either (I later found out, when I finally GOT on Chat, that not only don't they answer emails from customers but they refuse to answer Paypal's as well...told me that it was something I had to do ...even when I told them that Paypal is DIRECTLY emailing them to get in touch to clear up the double billing, so how am I suppose to answer THEIR emails FOR THEM?? ...also I had numerous contacts with Paypal already....I've handled my end of it...they need to take their own responsibility and handle their side of Paypal's requests for communication...still the 'less than human' woman rep refused...her reason? "we don't do that" (???what?, you are in business as a vendor thru Paypal and you refuse to communicate with them when there is a problem??)She also keep insisting I went and CHANGED my MANUAL setting to AUTOPAY and since I did this (which I DID NOT and told her so numerous times) that I made paymnts to cover yrs of renewal and they don't do refunds (now I'm thinking, well what the hell DOES your company DO anyway!..besides drive your customers away!?)I told her that GoDaddy obviously had a glitch in their system, because I ONLY made the ONE MANUAL pymt and I DIDN'T change anything PLUS I ALWAYS check ALL my settings before I submit a pymnt....she just kept repeating that they were not at fault, and I made the switch to AUTOPAYThis didn't even make any sense, even if I had gone and actually done this, because first of all, if I already made my renewal pymnt on Jan.12th MANUALLY, even if I then had gone back and switched the setting to autopay, it wouldn't have processed a renewal, because my Jan.12th payment already renewed the domain name for another year, so any autopay wouldn't (and shouldn't) even submit a renewal until the NEXT expdate of Jan.13, 2017! Also, after I made the Jan.12th MANUAL payment, I rec'd my immediate confirmation from Paypal that it went thru and also the confirmation email from GoDaddy showing the NEW expiration date now as Jan.13, (because it renewed me for another year)I never went back to their site after I made this payment on Jan.12th (no reason to), so if I was never back on their site, how could I have changed any of my settings over to AUTOPAY? None of their ACCUSATIONS made any sense other than they are scammers who just are after your money, and they don't care how they get itI ended with telling them that Paypal will reverse BOTH payments if THEY refuse to reply to Paypal's contact attempts, and I even said I didn't want that to happen...I ONLY wanted ONE of the duplicate payments refunded so that I still had my domain name renewed and active for the ONE year that I originally paid forThey didn't care..just said, again re: not replying to Paypal, that it was my job to talk to them (even though Paypal was emailing them directly!), and said that if both payments are reversed, my domain name will be canceled out of my acct and will become the property of GoDaddy, until I reinstate BOTH payments back again! I couldn't believe what I was hearing! After being a customer for over years, making my yearly payments on time (MANUALLY with Renewals ONE YEAR at a time), they are now threatening me over THEIR ERROR and instead of keeping a long time PAYING customer, and just refunding the $they double charged me (which they would be getting back when the next renewal date of 1/13/came around again), they would rather keep a name that won't get them any money (it's not a name anyone else is on the market looking to buy!), and lose a long standing customer instead I've never in my life seen such a GREEDY company! Well Paypal didn't get a reply from them, and so reversed both payments, and GoDaddy IMMEDIATELY shut me out of my Domain.COM acct., and so I couldn't even transfer my .com name to another holder, because GoDaddy said it was now their property because I didn't pay them to renew! I told these greedy creeps to keep it...that .COM domain name is now tainted and I wanted NO reminder of being connected to GoDaddy at all! (Instead I went and registered the same name but now as .ORG and hope to NEVER connect with that SLIMY coever again, and pray they go out of business for their CROOKED business tactics! But even then, bad enough I lost my .COM domain after 15+ yrs of making yearly payments just to own it (a total of about $lost for nothing now!), my nightmare didn't end there, because even though GoDaddy rec'd no payment now from Paypal, Paypal only refunded the ONE payment back to me, and not the second one! Because the payment amts were the same and only within two days of each other, they would 'scan' all my emails, see a refund was made (not bothering to read that TWO $amts were due me, not just one), so after over a month of constant emailing back and forth to Paypal where I got so tired of their 'form letter replies' stating "the money was refunded and case is now closed" (making it impossible for me to contact them about the same case, having to find other 'creative options' because closed cases won't let you reply anymore), I finally had to send an email directly to *** CEO repeating everything that happened and how Paypal cust.svcis just bothering to notice the one refund and then just assuming 'entire case was resolved' and ignoring the fact that a SECOND $payment still was outstanding and needed to be returned to me! A week later (and a total of wks!! now from the date I made my first payment to GoDaddy on Jan.12th), I FINALLY got the refund for the SECOND $backThis is the INSANITY GoDADDY caused someone who just wanted to renew her domain name for a single year, like I have been doing for over years nowI saw how they have already started losing customers, which I was THRILLED to hear, and look forward to the day they lose them all, due to their crooked business ethics! What's ironic also, is when I went to another register to buy my new .ORG domain name, it only cost me HALF of what GoDaddy was charging me every year for over yrs...had I of realized this earlier...I would have just DROPPED them, instead of bothering to even process a renewal! To the public reading this....stay as far away from this coif you want to keep your domain name AND your sanity, and not be paying their INFLATED prices either!
GoDaddy convinced me to spend more money to switch my email over to a "better" email system and assured me that it would be seamless, that I would have all the support I needed "just a phone call away" Once the switch occurred, I found myself in need of support When I called, the person I spoke with told me I was "asking arbitrary questions" and he couldn't help me I guess after getting my money to upgrade, they focus on the next customer to 'upgrade' After this experience, I am now noticing all of the negative reviews on Yelp, Revdex.com, Google, etc I should have done my due diligence prior to signing up with this company Likely will cost me thousands now to switch to someone who will provide me with the support I need to do business Buyer Beware!
Due to their system and platform failure, as well being unable to get any assistance online or by phone (PLaced on hold for over two hours), a domain name renewal had to be done twice; since the first transaction did not show up as completed, there was no e-mail confirmation, and the domain name still showed with the same expiration date, as not renewedIn order for me to avoid any additional charges for renewing after the expiration date, or running the risk of loosing the domain name - *** , I had to do the same transaction, again; which ended up in renewing the domain name twice, for two years, and not just for one year; same as I renew every single domain name, year by yearI explained them the situation, why it ended up in being renewid twice, and for which I requested the refund for one year; and thhey declined to do the refundAs I said, this was in result of their system and platform failure, for me being unable to reach an agent or get any assistance and way
They continue to play games with canceling service with them They couldn’t cancel service with the first call I followed the slideshow they sent me and it still won’t work I called them back and they said I have to do it again and wait another hours This is absolutely ridiculous These guys will not stop the auto renewal and continue to make me wait and jump through hoops I will never do business with them or recommend them for anyone to do business with I am going to put a stop payment against them I have never had this much trouble stopping service with a company before This should be illegal I tell a company no stop service and they refuse I also spoke with a manager that told me I must hav made a mistake Had a huge wait on the phone and they say call them back Sunday I also informed them that my weekend time as a photographer is worth $an hour and I can’t afford to spend another hour on the phone with them They pretty much told me I have to if I w
In September, I signed up with GoDaddy for a package of domain services on behalf of La Petite Maison, Incof which I was an executive On March 8, I wrote GoDaddy at its corporate address stating that La Petite Maison, Inchad discontinued operations and requesting that the domain name be cancelled as well as the termination of all related services
On August 12, they billed me for $on my American Express card for services related to La Petite Maison, Incand when I disputed the transaction they provided Amex with an "automatic renewal invoice." Now they've charged my Amex card on 9/12/for an additional $
They ended email services for this account months ago, presumably resulting from my 3/8/notification that the company had discontinued operations They have no right to exercise an automatic renewal clause when they were clearly notified that the subject company for which the domain was created, and for which all related services were c
GoDaddy did an automatic payment on a credit card that I don't use at all without my consent The only reason why I found out about this charge is because American Express sent me a letter about collections for unpaid bills I had no idea this charge was made because I don't use this credit card and it caused me to have to pay a late fee plus interest I did not authorize this charge from GoDaddy When I called GoDaddy to confront them about this charge they told me that they could not refund me the amount that I did not agree upon They charged my credit card without my consent and that is basically the problem here
In 2015, my website was being hosted by GoDaddy when it was lostTo help resolve this matter, GoDaddy gave me free years of hostingIn February of - years later - I was unknowingly charged $by GoDaddyWhen I called to inquire about this charge today (September 2017), I was told that this was an auto-renew from the free years of hosting I received in However, I was never told that by agreeing to these free years of hosting - which were meant to be a gift for losing my website - I was signing up for an auto-renewThis catch or condition was never told to meThe customer service rep said that by agreeing to the free years, I was agreeing to their terms of service that explained auto-renewsI asked them if I signed anything, as I was not made aware of that upon acceptance of the free yearsThey said, no I didn't sign anything, but that by accepting the two free years I accepted their terms of service automatically over the phone, even though this auto-r
Sales rep completely misrepresented the package he was selling and promised features that were not included, even after repeatedly asking him to confirm the items were included
I use Godaddy for hosting servicesI was happy with their service until a representative LIED to me in order to switch my hosting service to a "faster" serverI later learned from another Godaddy employee the server is NOT any faster I've had NOTHING but problems since the day I switched to CPanel I've spoken to many of their customer service reps, who are CLUESLESS on how to fix the problem THEY created I spoke to a supervisor by the name of HAYDEN JHUSTAD who PROMISED be the primary contact until all problems where resolvedWell, HAYDEN JHUSTAD refuses to return my calls or reply to my emailsHAYDEN J HUSTAD is ignoring me completely THEY ARE A BUNCH OF LIERS!!!!
The problem could EASLY be fixed if they allowed me to return to the old server WHICH THEIR SUPERVISOR HAYDEN JHUSTAD REFUSES TO DOHe, like Godaddy does NOT care about their customers!!! It's been almost MONTHS and NOTHING has been resolved
AVOID THIS COMPANY AT AT ALL COST
I was without my per;mission auto billed for a large renewal packageThe money was suddenly taken from my linked bank accountI requested a full refund over multiple calls for the past month and followed all the instructions they said I needed to do to get my money refunded and accounts closed, and they still have not refunded me the money and always find an issue unresolvedThey said I need to verify that my domain name was not a business for my protectionI notified them it was for personnel use and not a registered businessThey still said there department did not receive this email notice twiceI have spent hours of time talking to them on the phone
I have been with GoDaddy for about ten years and never had a problem with any of my websites redirecting to other sitesI currently have five websites up on GoDaddy digitalseven.nyc thegrindny.com onythestory.com nylahd.com and brendan cochrane.com Recently GoDaddy purchased a company called *** which handles website ***tyAll of a sudden all of my websites are redirecting to other sites and having problems loading
GoDaddy told me to purchase SSL certificates which they maintained would make my sites secure and these problems would not occur anymoreThey also advised me to purchase the ***ty package which monitors and cleans your site and gives you regular checkupsNone of these additional products which cost me several hundred more dollars a year workThen a representative told me I need a firewall protection package which he indicated would be $70+ per month totalling over $year
I am maintaining that GoDaddy in conjunction with *** are looking at websites and
On 4-11-I called the Support number for this company and spoke with Michael whose email address is ***@godaddy.com He was extremely rude and belligerentHe refused to assist me with the problem I was experienceI explained I had a receipt for a domain name I purchased He said well email it to me I sent him the email and he told me Well stupid you have more than one account I demanded to speak with his manager and he said, "THATS NOT GOING TO HAPPEN" I was finally able to reach a supervisor that explained for some reason their system had given me two different c
rs He was able to merge the two account numbers and resolve the problem There was no reason for Michael's behavior
They have charged my credit card $for something that is not mineI called to dispute and they will not reverse the chargeAll of the information on file is not mine, except for the credit card
After many years of being a good customer and recommending your company, you just lost my company's and the client's business for which I manage their websites and active account products we have with your company due to the irresponsible and erratic, unprofessional and possibly illegal actions of GoDaddy employee D *** or Doug *** Trademark DepartmentOn 11/27/we received an email from D *** in an authoratative tone giving us only hours to comply with a request from Revdex.com to remove a logo we had on our website We had been working with the local Revdex.com in Denver on this matter and I forwarded D *** the email from the Revdex.com allowing us until 1/30/to correct the issue D *** disregarded the information we sent him, did not acknowledge this email giving us until 12/to comply and remove the Revdex.com logo I worked with Go Daddy staff on a 12/Sunday night to remove the logo as requested and completed the Revdex.com logo removal 12/ I did leave the text that noted "see
GoDaddy continues to charge domain renewal on my credit despite I have requested to turn off all automatic renewalsIt happened in when their customer service assured it wouldn't happen again and now happened againThis time they wouldn't issue a refund this time because I caught it after days
Go Daddy removed $from my checking account on May 11, 2017, for what, I am not sure I called yesterday, June 11, 2017, as soon as I saw it I have kidney disease, am disabled and have been in the hospital for most of May The jerk on the phone wanted to argue tit for tat, saying they took it out on the 10th and that it had already been days, NO REFUND!!! I told him no, it was removed from my account on the 11th Regardless of the date, I never authorized any amount be removed from my account I'm disabled, been very sick and that was my grocery money for the month I need them to refund my money It's no longer about "the customer is right" or "making sure the customer is happy" It's truly sad what is happening to customer service at Go Daddy Revdex.com can you help this old, disabled lady that's on a very tight budget?