In September, I signed up with GoDaddy for a package of domain services on behalf of La Petite Maison, Incof which I was an executive On March 8, I wrote GoDaddy at its corporate address stating that La Petite Maison, Inchad discontinued operations and requesting that the domain name be cancelled as well as the termination of all related services
On August 12, they billed me for $on my American Express card for services related to La Petite Maison, Incand when I disputed the transaction they provided Amex with an "automatic renewal invoice." Now they've charged my Amex card on 9/12/for an additional $
They ended email services for this account months ago, presumably resulting from my 3/8/notification that the company had discontinued operations They have no right to exercise an automatic renewal clause when they were clearly notified that the subject company for which the domain was created, and for which all related services were c
I purchase a domain online through their advertisement online after I purchased the domain,and I received the confirmation that I successfully registered this domain .After few days,I received the emails says the domain had been cancelled due to fraud.This is website is for website designing.They put the domain on sale for usd right now.I can not registered from anywhere else
I have been with GoDaddy for about ten years and never had a problem with any of my websites redirecting to other sitesI currently have five websites up on GoDaddy digitalseven.nyc thegrindny.com onythestory.com nylahd.com and brendan cochrane.com Recently GoDaddy purchased a company called *** which handles website ***tyAll of a sudden all of my websites are redirecting to other sites and having problems loading
GoDaddy told me to purchase SSL certificates which they maintained would make my sites secure and these problems would not occur anymoreThey also advised me to purchase the ***ty package which monitors and cleans your site and gives you regular checkupsNone of these additional products which cost me several hundred more dollars a year workThen a representative told me I need a firewall protection package which he indicated would be $70+ per month totalling over $year
I am maintaining that GoDaddy in conjunction with *** are looking at websites and
I contacted Godaddy and they agreed to transfer my site from FatcowI agree to the priceThey increased the costs transferred my site from an older version resulting in me having to update the siteIt has been over weeks, continual problems, my site is still not up
In 2015, my website was being hosted by GoDaddy when it was lostTo help resolve this matter, GoDaddy gave me free years of hostingIn February of - years later - I was unknowingly charged $by GoDaddyWhen I called to inquire about this charge today (September 2017), I was told that this was an auto-renew from the free years of hosting I received in However, I was never told that by agreeing to these free years of hosting - which were meant to be a gift for losing my website - I was signing up for an auto-renewThis catch or condition was never told to meThe customer service rep said that by agreeing to the free years, I was agreeing to their terms of service that explained auto-renewsI asked them if I signed anything, as I was not made aware of that upon acceptance of the free yearsThey said, no I didn't sign anything, but that by accepting the two free years I accepted their terms of service automatically over the phone, even though this auto-r
I purchased the auction addition on GoDaddy.com to bid on a domain that was up for auctionI was the highest bidder for the past days; until 1:pm EST (10:am PST) on 1/7/When I checked the auction at 1:pm EST (10:am PST), auctions last day, auction wasn't set to end until 11:am PDTI'd never seen PDT used prior to this instanceSo I did a little internet searching (PDT to EST time difference)I am in EST, I hadn't heard of PDT so I figured PDT to EST time difference was a good place to start and with that I found multiple sources connecting PDT to PST which lead me to believe the PDT I was seeing was meant to read PST and that somewhere in the input stage a D was accidentally typed rather than SI took this to mean that the 11:am PDT end time was hr and 27m away from the time I checked (10:am PST)At 1:pm EST (10:am PST) I received an email stating I had been out bid and the auction end time was 10:am PSTEmail received mins prior to the
I have held my domain.com name with GoDaddy pretty much since they beganBack then, before they got 'greedy' for money, I never had any issues with them, and their website was simple (without all the massive 'popup' windows now trying to sell you things you don't need or want!)I have ALWAYS chosen the MANUAL payment method and ONCE A YEAR I would do my ANNUAL renewal via my paypal acct(and I would ALWAYS double ck that my settings remained at the MANUAL renewal option and ONLY for ONE year)When your set option is 'manual' you automatically get numerous emails the prior month before your domain cost expires, as a reminder to go to their site and make your MANUAL paymentThis is also how you KNOW you are on the MANUAL option...the email tells you this! So the day before the renewal was due, I went to their site (for the first time since I last renewed a year ago), double cked all my settings, and seeing it was still on MANUAL payment option, and for ONE year, I went ahead and made my Paypal payment and rec'd confirmation of my ONE year renewal (along with the privacy cost for a total payment of $for ONE year)This was on Jan.12th that I made the pymnt and the expdate was Jan.13th so all was wellSuddenly on Jan14th I get a 'confirmation' email from Paypal telling me I just made an AUTO pay!? to GoDaddyWhen I went into my Paypal acct., sure enough there were now TWO charges of $each (instead of just my ONE MANUAL charge that I made on Jan.12th)I figured this was some sort of system error on GoDaddy's part, and tried to contact them via email (not knowing this conow set itself up to AVOID talking to customers)...when I didn't hear back I tried calling, but couldn't get thruSo then I searched and found a Chat link, tried that, not operational even tho I was contacting them within their stated OPEN hoursFinally thinking that I was being scammed, I contacted Paypal and filed a dispute, telling them that the company DOUBLE BILLED me and I needed my ONE EXTRA paymnt refunded to me ASAPPaypal wrote back and said that it would take days before they had a response to dispute, that is the time they allow their vendors to reply to their email regarding a chargebackWell surprise surprise....no reply from GoDaddy to Paypal either (I later found out, when I finally GOT on Chat, that not only don't they answer emails from customers but they refuse to answer Paypal's as well...told me that it was something I had to do ...even when I told them that Paypal is DIRECTLY emailing them to get in touch to clear up the double billing, so how am I suppose to answer THEIR emails FOR THEM?? ...also I had numerous contacts with Paypal already....I've handled my end of it...they need to take their own responsibility and handle their side of Paypal's requests for communication...still the 'less than human' woman rep refused...her reason? "we don't do that" (???what?, you are in business as a vendor thru Paypal and you refuse to communicate with them when there is a problem??)She also keep insisting I went and CHANGED my MANUAL setting to AUTOPAY and since I did this (which I DID NOT and told her so numerous times) that I made paymnts to cover yrs of renewal and they don't do refunds (now I'm thinking, well what the hell DOES your company DO anyway!..besides drive your customers away!?)I told her that GoDaddy obviously had a glitch in their system, because I ONLY made the ONE MANUAL pymt and I DIDN'T change anything PLUS I ALWAYS check ALL my settings before I submit a pymnt....she just kept repeating that they were not at fault, and I made the switch to AUTOPAYThis didn't even make any sense, even if I had gone and actually done this, because first of all, if I already made my renewal pymnt on Jan.12th MANUALLY, even if I then had gone back and switched the setting to autopay, it wouldn't have processed a renewal, because my Jan.12th payment already renewed the domain name for another year, so any autopay wouldn't (and shouldn't) even submit a renewal until the NEXT expdate of Jan.13, 2017! Also, after I made the Jan.12th MANUAL payment, I rec'd my immediate confirmation from Paypal that it went thru and also the confirmation email from GoDaddy showing the NEW expiration date now as Jan.13, (because it renewed me for another year)I never went back to their site after I made this payment on Jan.12th (no reason to), so if I was never back on their site, how could I have changed any of my settings over to AUTOPAY? None of their ACCUSATIONS made any sense other than they are scammers who just are after your money, and they don't care how they get itI ended with telling them that Paypal will reverse BOTH payments if THEY refuse to reply to Paypal's contact attempts, and I even said I didn't want that to happen...I ONLY wanted ONE of the duplicate payments refunded so that I still had my domain name renewed and active for the ONE year that I originally paid forThey didn't care..just said, again re: not replying to Paypal, that it was my job to talk to them (even though Paypal was emailing them directly!), and said that if both payments are reversed, my domain name will be canceled out of my acct and will become the property of GoDaddy, until I reinstate BOTH payments back again! I couldn't believe what I was hearing! After being a customer for over years, making my yearly payments on time (MANUALLY with Renewals ONE YEAR at a time), they are now threatening me over THEIR ERROR and instead of keeping a long time PAYING customer, and just refunding the $they double charged me (which they would be getting back when the next renewal date of 1/13/came around again), they would rather keep a name that won't get them any money (it's not a name anyone else is on the market looking to buy!), and lose a long standing customer instead I've never in my life seen such a GREEDY company! Well Paypal didn't get a reply from them, and so reversed both payments, and GoDaddy IMMEDIATELY shut me out of my Domain.COM acct., and so I couldn't even transfer my .com name to another holder, because GoDaddy said it was now their property because I didn't pay them to renew! I told these greedy creeps to keep it...that .COM domain name is now tainted and I wanted NO reminder of being connected to GoDaddy at all! (Instead I went and registered the same name but now as .ORG and hope to NEVER connect with that SLIMY coever again, and pray they go out of business for their CROOKED business tactics! But even then, bad enough I lost my .COM domain after 15+ yrs of making yearly payments just to own it (a total of about $lost for nothing now!), my nightmare didn't end there, because even though GoDaddy rec'd no payment now from Paypal, Paypal only refunded the ONE payment back to me, and not the second one! Because the payment amts were the same and only within two days of each other, they would 'scan' all my emails, see a refund was made (not bothering to read that TWO $amts were due me, not just one), so after over a month of constant emailing back and forth to Paypal where I got so tired of their 'form letter replies' stating "the money was refunded and case is now closed" (making it impossible for me to contact them about the same case, having to find other 'creative options' because closed cases won't let you reply anymore), I finally had to send an email directly to *** CEO repeating everything that happened and how Paypal cust.svcis just bothering to notice the one refund and then just assuming 'entire case was resolved' and ignoring the fact that a SECOND $payment still was outstanding and needed to be returned to me! A week later (and a total of wks!! now from the date I made my first payment to GoDaddy on Jan.12th), I FINALLY got the refund for the SECOND $backThis is the INSANITY GoDADDY caused someone who just wanted to renew her domain name for a single year, like I have been doing for over years nowI saw how they have already started losing customers, which I was THRILLED to hear, and look forward to the day they lose them all, due to their crooked business ethics! What's ironic also, is when I went to another register to buy my new .ORG domain name, it only cost me HALF of what GoDaddy was charging me every year for over yrs...had I of realized this earlier...I would have just DROPPED them, instead of bothering to even process a renewal! To the public reading this....stay as far away from this coif you want to keep your domain name AND your sanity, and not be paying their INFLATED prices either!
I use Godaddy for hosting servicesI was happy with their service until a representative LIED to me in order to switch my hosting service to a "faster" serverI later learned from another Godaddy employee the server is NOT any faster I've had NOTHING but problems since the day I switched to CPanel I've spoken to many of their customer service reps, who are CLUESLESS on how to fix the problem THEY created I spoke to a supervisor by the name of HAYDEN JHUSTAD who PROMISED be the primary contact until all problems where resolvedWell, HAYDEN JHUSTAD refuses to return my calls or reply to my emailsHAYDEN J HUSTAD is ignoring me completely THEY ARE A BUNCH OF LIERS!!!!
The problem could EASLY be fixed if they allowed me to return to the old server WHICH THEIR SUPERVISOR HAYDEN JHUSTAD REFUSES TO DOHe, like Godaddy does NOT care about their customers!!! It's been almost MONTHS and NOTHING has been resolved
AVOID THIS COMPANY AT AT ALL COST
I called Go Daddy about a service I paid for I was lied to by several people Unethical and bad behavior I will file a complaint with the office of the CEO There is no reason for a customer to call bad times to get an issue resolved because people lie Thanks
*** *
On 4/4/I purchased some email address for my brand new dental office that I had purchased, these email address were solely for business purposes I had all emails forwarded to my main personal email so it would easier to check on them I never got any emails and figured that nobody was trying to reach us through the email since my patients call the office I had an issue with my google account and google had to send me some emails to one of those email addresses that I had purchased They would keep sending an email to me and I wouldn't receive anything, I even checked the junk mailI finally called go-daddy last week and they concluded that something wasn't set up right on there end and none of the emails weren't working since they never connected properly That means that for the last months, we weren't get any of the emails We were spending about 3k a month on advertising and G-d only knows how much business we lost because of these, I can only imagine that its in
For months now, my colleagues, Broker and clients have been calling me to inform me that their emails to me are bouncing backThis company Supervisor informed me that someone would contact me in hours, then hung upNo call from anyone at GoDaddyOnly an email to say that they cannot help meRidiculousNow, I am on the line with an employee and they are telling me that my only resolution is to tell the people who call me and inform me that their email is bouncing back to stop what they are doing and go online and complete this form so that they will again be able to email meSo, I have customers, clients, my Boss, colleagues and area professionals who are all supposed to take the time to complete this form just so that they can email meHow absurd is thatI am going to ask a potential client - you have to complete a form before you can email me!!!!! STUPID!!!!!!!!! They are in breach of contract right now for not providing me with an email service that is interruption free
Domain and hosting required a renewal on 3/18/I was aware that the credit card that I had on file expired years ago, so I made full payment for renewal with another credit card on 3/19/I later received a bill in May from the company of the expired credit card, *** Card, for charges from GodaddyI contacted GoDaddy and explained that I had already made payment to renew my domain/hosting and that I also received a charge from my expired credit cardGodaddy said that they were aware that the card was expired and told me that I could not get refunded because of a day refund policyI explained that I was not aware that I had been charged until I received the bill from *** CardThe representative that I spoke to said that although it was the fault of Godaddy for charging the expired card, I could not get a refundI disputed the charge with *** Card on May 6, and they revoked the chargeOn May 20, 2016, I noticed that my website was downWhen I contact
I have three issues and I’m not getting assistance from GoDaddy support tech
The contacts associated with email account are all gone except five of them I need my contacts back
Almost all of my sent items have disappearedOnly one remained from 2013, one remained from 2015, two remained from 2016, and only remain from I need my sent items back
I am also not getting results from Go Daddy when I called and told them I am unable to change the pin I use when I call in When I attempt to change my pin, an error comes up that says “There was an error while updating your login info.”
I am very frustrated and concerned about the security of my Godaddy e-mail accounts, how my contacts and sent items got deleted!
I need those sent e-mail because I have to reference them with some issues
I have been a customer since 2010, they don’t give me any path to escalate I’ve spoken with multiple people (Cameron, Markus and Including the supervisor Lanie and I’m not getting resultsThey all said they don’t know why it got deleted and they can ONLY recover up to days of my e-mails
I’m documenting this here at Revdex.com because I don’t know where to turn I have e-mailed *** which I saw here but no one has responded as well!
Please advise and assist ASAP!
Thank you for your immediate attention!
I received an email from GoDaddy [email protected], on Saturday, March 18, at 5:a.mwith an Order Confirmation for Order Number ***, cr ***, for a ".COM Bulk Domain Registration" for "Domains" for "Year" in the amount of "1, I did NOT make this purchase!! I called GoDaddy at the number on the email and spoke to "Jessica" who repeatedly asked for the last digits of my credit card number or the PIN number associated with this account I have no PIN number, since I did not make this purchase, and therefore did not set up a PIN number for a GoDaddy account In addition, I am NOT giving anyone my credit card information, even if it is only the last digits of the card number!!! I did not make this purchase! I asked for a manager, and I was transferred to "Janelle", who fed me the same story They both said that "for the security of their customers" they only see a verification box that they are required to enter the credit card
I was without my per;mission auto billed for a large renewal packageThe money was suddenly taken from my linked bank accountI requested a full refund over multiple calls for the past month and followed all the instructions they said I needed to do to get my money refunded and accounts closed, and they still have not refunded me the money and always find an issue unresolvedThey said I need to verify that my domain name was not a business for my protectionI notified them it was for personnel use and not a registered businessThey still said there department did not receive this email notice twiceI have spent hours of time talking to them on the phone
Dear Revdex.com, I know you won't understand what I'm trying to show you or say to you but this complaint is very importantYou have given Godaddy an A+ when Godaddy has only 4% positive reviews and over 90% negativeI just don't understand thatHowever, I wanted to file a complaint on Godaddy because Godaddy has highly unethical, very questionable business practices that are very misleading, deceptive and predatoryToday I awoke to find my personal address and cell phone number listed prominently on Google and Yahoo with all of my Godaddy domainsThese domains did not have privacy registration true enough but I know that Godaddy sold my information or partnered with this site to display my most personal informationGodaddy makes a handsome profit off of the selling of privacy registrationGodaddy stands to financially benefit by the selling of this serviceI have domains with several competitors of Godaddy that also do not have privacy registration but these domains weren't featured
I attempted to purchase a domain through GoDaddy, and added it to my cart to see the priceI did not complete the purchase, but now the domain name is no longer availableGoDaddy has registered it, as of the same date I added it to my cartI do not believe this is a coincidence; I believe it is a case of domain front-runningWhether it is GoDaddy directly registering the domain, or someone else trolling their site and registering the domain,I would like to resolve this issueThis issue seems to be affecting many people, and I have no doubt that GoDaddy, whether directly responsible or not, is aware of the practiceI would like to be able to secure my domain, and for others to not encounter this same problem
GoDaddy convinced me to spend more money to switch my email over to a "better" email system and assured me that it would be seamless, that I would have all the support I needed "just a phone call away" Once the switch occurred, I found myself in need of support When I called, the person I spoke with told me I was "asking arbitrary questions" and he couldn't help me I guess after getting my money to upgrade, they focus on the next customer to 'upgrade' After this experience, I am now noticing all of the negative reviews on Yelp, Revdex.com, Google, etc I should have done my due diligence prior to signing up with this company Likely will cost me thousands now to switch to someone who will provide me with the support I need to do business Buyer Beware!
I like their prices over all, but I really hate that they sell your information if you don't pay for the identity production to just about anybody Every time I purchase a new domain, for the next or so months after that, I get flooded with phone calls at just about every hour of the day and night for webdesign contractors, SEO consultants, etcjust about everyone under the sun that does anything website related
It's not bad enough the people that Godaddy sells my info to call and spam me all hours of the day, those annoying peddlers also resell my information to even more people so I still continue to receive calls and emails even months or years after I have purchased the domain
In May I was contacted about renewing my domain with GoDaddy, I have been a customer for well over years There was a hiccup with the website and my *** account was charged twice When I contacted GoDaddy customer service, I was told that they just applied my payment as a second year When I explained that's not what I want, I was told there was nothing I could do So I contacted Paypal, and fought the second charge GoDaddy never responded, and *** credited my account Yesterday evening I received an email stating that a payment had been declined and that GoDaddy was deleting my account (mind you the original charge is still there, and paid, this is just for the duplicate charge.) I contacted customer service where the rep told me because the charge was reversed by the banking institution (paypal) there would be a dollar charge and an additional dollar (the original duplicate charge) to unlock my account and reinstate service I would take my business somewhere e
In September, I signed up with GoDaddy for a package of domain services on behalf of La Petite Maison, Incof which I was an executive On March 8, I wrote GoDaddy at its corporate address stating that La Petite Maison, Inchad discontinued operations and requesting that the domain name be cancelled as well as the termination of all related services
On August 12, they billed me for $on my American Express card for services related to La Petite Maison, Incand when I disputed the transaction they provided Amex with an "automatic renewal invoice." Now they've charged my Amex card on 9/12/for an additional $
They ended email services for this account months ago, presumably resulting from my 3/8/notification that the company had discontinued operations They have no right to exercise an automatic renewal clause when they were clearly notified that the subject company for which the domain was created, and for which all related services were c
I purchase a domain online through their advertisement online after I purchased the domain,and I received the confirmation that I successfully registered this domain .After few days,I received the emails says the domain had been cancelled due to fraud.This is website is for website designing.They put the domain on sale for usd right now.I can not registered from anywhere else
I have been with GoDaddy for about ten years and never had a problem with any of my websites redirecting to other sitesI currently have five websites up on GoDaddy digitalseven.nyc thegrindny.com onythestory.com nylahd.com and brendan cochrane.com Recently GoDaddy purchased a company called *** which handles website ***tyAll of a sudden all of my websites are redirecting to other sites and having problems loading
GoDaddy told me to purchase SSL certificates which they maintained would make my sites secure and these problems would not occur anymoreThey also advised me to purchase the ***ty package which monitors and cleans your site and gives you regular checkupsNone of these additional products which cost me several hundred more dollars a year workThen a representative told me I need a firewall protection package which he indicated would be $70+ per month totalling over $year
I am maintaining that GoDaddy in conjunction with *** are looking at websites and
I contacted Godaddy and they agreed to transfer my site from FatcowI agree to the priceThey increased the costs transferred my site from an older version resulting in me having to update the siteIt has been over weeks, continual problems, my site is still not up
In 2015, my website was being hosted by GoDaddy when it was lostTo help resolve this matter, GoDaddy gave me free years of hostingIn February of - years later - I was unknowingly charged $by GoDaddyWhen I called to inquire about this charge today (September 2017), I was told that this was an auto-renew from the free years of hosting I received in However, I was never told that by agreeing to these free years of hosting - which were meant to be a gift for losing my website - I was signing up for an auto-renewThis catch or condition was never told to meThe customer service rep said that by agreeing to the free years, I was agreeing to their terms of service that explained auto-renewsI asked them if I signed anything, as I was not made aware of that upon acceptance of the free yearsThey said, no I didn't sign anything, but that by accepting the two free years I accepted their terms of service automatically over the phone, even though this auto-r
I purchased the auction addition on GoDaddy.com to bid on a domain that was up for auctionI was the highest bidder for the past days; until 1:pm EST (10:am PST) on 1/7/When I checked the auction at 1:pm EST (10:am PST), auctions last day, auction wasn't set to end until 11:am PDTI'd never seen PDT used prior to this instanceSo I did a little internet searching (PDT to EST time difference)I am in EST, I hadn't heard of PDT so I figured PDT to EST time difference was a good place to start and with that I found multiple sources connecting PDT to PST which lead me to believe the PDT I was seeing was meant to read PST and that somewhere in the input stage a D was accidentally typed rather than SI took this to mean that the 11:am PDT end time was hr and 27m away from the time I checked (10:am PST)At 1:pm EST (10:am PST) I received an email stating I had been out bid and the auction end time was 10:am PSTEmail received mins prior to the
I have held my domain.com name with GoDaddy pretty much since they beganBack then, before they got 'greedy' for money, I never had any issues with them, and their website was simple (without all the massive 'popup' windows now trying to sell you things you don't need or want!)I have ALWAYS chosen the MANUAL payment method and ONCE A YEAR I would do my ANNUAL renewal via my paypal acct(and I would ALWAYS double ck that my settings remained at the MANUAL renewal option and ONLY for ONE year)When your set option is 'manual' you automatically get numerous emails the prior month before your domain cost expires, as a reminder to go to their site and make your MANUAL paymentThis is also how you KNOW you are on the MANUAL option...the email tells you this! So the day before the renewal was due, I went to their site (for the first time since I last renewed a year ago), double cked all my settings, and seeing it was still on MANUAL payment option, and for ONE year, I went ahead and made my Paypal payment and rec'd confirmation of my ONE year renewal (along with the privacy cost for a total payment of $for ONE year)This was on Jan.12th that I made the pymnt and the expdate was Jan.13th so all was wellSuddenly on Jan14th I get a 'confirmation' email from Paypal telling me I just made an AUTO pay!? to GoDaddyWhen I went into my Paypal acct., sure enough there were now TWO charges of $each (instead of just my ONE MANUAL charge that I made on Jan.12th)I figured this was some sort of system error on GoDaddy's part, and tried to contact them via email (not knowing this conow set itself up to AVOID talking to customers)...when I didn't hear back I tried calling, but couldn't get thruSo then I searched and found a Chat link, tried that, not operational even tho I was contacting them within their stated OPEN hoursFinally thinking that I was being scammed, I contacted Paypal and filed a dispute, telling them that the company DOUBLE BILLED me and I needed my ONE EXTRA paymnt refunded to me ASAPPaypal wrote back and said that it would take days before they had a response to dispute, that is the time they allow their vendors to reply to their email regarding a chargebackWell surprise surprise....no reply from GoDaddy to Paypal either (I later found out, when I finally GOT on Chat, that not only don't they answer emails from customers but they refuse to answer Paypal's as well...told me that it was something I had to do ...even when I told them that Paypal is DIRECTLY emailing them to get in touch to clear up the double billing, so how am I suppose to answer THEIR emails FOR THEM?? ...also I had numerous contacts with Paypal already....I've handled my end of it...they need to take their own responsibility and handle their side of Paypal's requests for communication...still the 'less than human' woman rep refused...her reason? "we don't do that" (???what?, you are in business as a vendor thru Paypal and you refuse to communicate with them when there is a problem??)She also keep insisting I went and CHANGED my MANUAL setting to AUTOPAY and since I did this (which I DID NOT and told her so numerous times) that I made paymnts to cover yrs of renewal and they don't do refunds (now I'm thinking, well what the hell DOES your company DO anyway!..besides drive your customers away!?)I told her that GoDaddy obviously had a glitch in their system, because I ONLY made the ONE MANUAL pymt and I DIDN'T change anything PLUS I ALWAYS check ALL my settings before I submit a pymnt....she just kept repeating that they were not at fault, and I made the switch to AUTOPAYThis didn't even make any sense, even if I had gone and actually done this, because first of all, if I already made my renewal pymnt on Jan.12th MANUALLY, even if I then had gone back and switched the setting to autopay, it wouldn't have processed a renewal, because my Jan.12th payment already renewed the domain name for another year, so any autopay wouldn't (and shouldn't) even submit a renewal until the NEXT expdate of Jan.13, 2017! Also, after I made the Jan.12th MANUAL payment, I rec'd my immediate confirmation from Paypal that it went thru and also the confirmation email from GoDaddy showing the NEW expiration date now as Jan.13, (because it renewed me for another year)I never went back to their site after I made this payment on Jan.12th (no reason to), so if I was never back on their site, how could I have changed any of my settings over to AUTOPAY? None of their ACCUSATIONS made any sense other than they are scammers who just are after your money, and they don't care how they get itI ended with telling them that Paypal will reverse BOTH payments if THEY refuse to reply to Paypal's contact attempts, and I even said I didn't want that to happen...I ONLY wanted ONE of the duplicate payments refunded so that I still had my domain name renewed and active for the ONE year that I originally paid forThey didn't care..just said, again re: not replying to Paypal, that it was my job to talk to them (even though Paypal was emailing them directly!), and said that if both payments are reversed, my domain name will be canceled out of my acct and will become the property of GoDaddy, until I reinstate BOTH payments back again! I couldn't believe what I was hearing! After being a customer for over years, making my yearly payments on time (MANUALLY with Renewals ONE YEAR at a time), they are now threatening me over THEIR ERROR and instead of keeping a long time PAYING customer, and just refunding the $they double charged me (which they would be getting back when the next renewal date of 1/13/came around again), they would rather keep a name that won't get them any money (it's not a name anyone else is on the market looking to buy!), and lose a long standing customer instead I've never in my life seen such a GREEDY company! Well Paypal didn't get a reply from them, and so reversed both payments, and GoDaddy IMMEDIATELY shut me out of my Domain.COM acct., and so I couldn't even transfer my .com name to another holder, because GoDaddy said it was now their property because I didn't pay them to renew! I told these greedy creeps to keep it...that .COM domain name is now tainted and I wanted NO reminder of being connected to GoDaddy at all! (Instead I went and registered the same name but now as .ORG and hope to NEVER connect with that SLIMY coever again, and pray they go out of business for their CROOKED business tactics! But even then, bad enough I lost my .COM domain after 15+ yrs of making yearly payments just to own it (a total of about $lost for nothing now!), my nightmare didn't end there, because even though GoDaddy rec'd no payment now from Paypal, Paypal only refunded the ONE payment back to me, and not the second one! Because the payment amts were the same and only within two days of each other, they would 'scan' all my emails, see a refund was made (not bothering to read that TWO $amts were due me, not just one), so after over a month of constant emailing back and forth to Paypal where I got so tired of their 'form letter replies' stating "the money was refunded and case is now closed" (making it impossible for me to contact them about the same case, having to find other 'creative options' because closed cases won't let you reply anymore), I finally had to send an email directly to *** CEO repeating everything that happened and how Paypal cust.svcis just bothering to notice the one refund and then just assuming 'entire case was resolved' and ignoring the fact that a SECOND $payment still was outstanding and needed to be returned to me! A week later (and a total of wks!! now from the date I made my first payment to GoDaddy on Jan.12th), I FINALLY got the refund for the SECOND $backThis is the INSANITY GoDADDY caused someone who just wanted to renew her domain name for a single year, like I have been doing for over years nowI saw how they have already started losing customers, which I was THRILLED to hear, and look forward to the day they lose them all, due to their crooked business ethics! What's ironic also, is when I went to another register to buy my new .ORG domain name, it only cost me HALF of what GoDaddy was charging me every year for over yrs...had I of realized this earlier...I would have just DROPPED them, instead of bothering to even process a renewal! To the public reading this....stay as far away from this coif you want to keep your domain name AND your sanity, and not be paying their INFLATED prices either!
I use Godaddy for hosting servicesI was happy with their service until a representative LIED to me in order to switch my hosting service to a "faster" serverI later learned from another Godaddy employee the server is NOT any faster I've had NOTHING but problems since the day I switched to CPanel I've spoken to many of their customer service reps, who are CLUESLESS on how to fix the problem THEY created I spoke to a supervisor by the name of HAYDEN JHUSTAD who PROMISED be the primary contact until all problems where resolvedWell, HAYDEN JHUSTAD refuses to return my calls or reply to my emailsHAYDEN J HUSTAD is ignoring me completely THEY ARE A BUNCH OF LIERS!!!!
The problem could EASLY be fixed if they allowed me to return to the old server WHICH THEIR SUPERVISOR HAYDEN JHUSTAD REFUSES TO DOHe, like Godaddy does NOT care about their customers!!! It's been almost MONTHS and NOTHING has been resolved
AVOID THIS COMPANY AT AT ALL COST
I called Go Daddy about a service I paid for I was lied to by several people Unethical and bad behavior I will file a complaint with the office of the CEO There is no reason for a customer to call bad times to get an issue resolved because people lie Thanks
*** *
On 4/4/I purchased some email address for my brand new dental office that I had purchased, these email address were solely for business purposes I had all emails forwarded to my main personal email so it would easier to check on them I never got any emails and figured that nobody was trying to reach us through the email since my patients call the office I had an issue with my google account and google had to send me some emails to one of those email addresses that I had purchased They would keep sending an email to me and I wouldn't receive anything, I even checked the junk mailI finally called go-daddy last week and they concluded that something wasn't set up right on there end and none of the emails weren't working since they never connected properly That means that for the last months, we weren't get any of the emails We were spending about 3k a month on advertising and G-d only knows how much business we lost because of these, I can only imagine that its in
For months now, my colleagues, Broker and clients have been calling me to inform me that their emails to me are bouncing backThis company Supervisor informed me that someone would contact me in hours, then hung upNo call from anyone at GoDaddyOnly an email to say that they cannot help meRidiculousNow, I am on the line with an employee and they are telling me that my only resolution is to tell the people who call me and inform me that their email is bouncing back to stop what they are doing and go online and complete this form so that they will again be able to email meSo, I have customers, clients, my Boss, colleagues and area professionals who are all supposed to take the time to complete this form just so that they can email meHow absurd is thatI am going to ask a potential client - you have to complete a form before you can email me!!!!! STUPID!!!!!!!!! They are in breach of contract right now for not providing me with an email service that is interruption free
Domain and hosting required a renewal on 3/18/I was aware that the credit card that I had on file expired years ago, so I made full payment for renewal with another credit card on 3/19/I later received a bill in May from the company of the expired credit card, *** Card, for charges from GodaddyI contacted GoDaddy and explained that I had already made payment to renew my domain/hosting and that I also received a charge from my expired credit cardGodaddy said that they were aware that the card was expired and told me that I could not get refunded because of a day refund policyI explained that I was not aware that I had been charged until I received the bill from *** CardThe representative that I spoke to said that although it was the fault of Godaddy for charging the expired card, I could not get a refundI disputed the charge with *** Card on May 6, and they revoked the chargeOn May 20, 2016, I noticed that my website was downWhen I contact
I have three issues and I’m not getting assistance from GoDaddy support tech
The contacts associated with email account are all gone except five of them I need my contacts back
Almost all of my sent items have disappearedOnly one remained from 2013, one remained from 2015, two remained from 2016, and only remain from I need my sent items back
I am also not getting results from Go Daddy when I called and told them I am unable to change the pin I use when I call in When I attempt to change my pin, an error comes up that says “There was an error while updating your login info.”
I am very frustrated and concerned about the security of my Godaddy e-mail accounts, how my contacts and sent items got deleted!
I need those sent e-mail because I have to reference them with some issues
I have been a customer since 2010, they don’t give me any path to escalate I’ve spoken with multiple people (Cameron, Markus and Including the supervisor Lanie and I’m not getting resultsThey all said they don’t know why it got deleted and they can ONLY recover up to days of my e-mails
I’m documenting this here at Revdex.com because I don’t know where to turn I have e-mailed *** which I saw here but no one has responded as well!
Please advise and assist ASAP!
Thank you for your immediate attention!
I received an email from GoDaddy [email protected], on Saturday, March 18, at 5:a.mwith an Order Confirmation for Order Number ***, c
r ***, for a ".COM Bulk Domain Registration" for "Domains" for "Year" in the amount of "1, I did NOT make this purchase!! I called GoDaddy at the number on the email and spoke to "Jessica" who repeatedly asked for the last digits of my credit card number or the PIN number associated with this account I have no PIN number, since I did not make this purchase, and therefore did not set up a PIN number for a GoDaddy account In addition, I am NOT giving anyone my credit card information, even if it is only the last digits of the card number!!! I did not make this purchase! I asked for a manager, and I was transferred to "Janelle", who fed me the same story They both said that "for the security of their customers" they only see a verification box that they are required to enter the credit card
I was without my per;mission auto billed for a large renewal packageThe money was suddenly taken from my linked bank accountI requested a full refund over multiple calls for the past month and followed all the instructions they said I needed to do to get my money refunded and accounts closed, and they still have not refunded me the money and always find an issue unresolvedThey said I need to verify that my domain name was not a business for my protectionI notified them it was for personnel use and not a registered businessThey still said there department did not receive this email notice twiceI have spent hours of time talking to them on the phone
Dear Revdex.com, I know you won't understand what I'm trying to show you or say to you but this complaint is very importantYou have given Godaddy an A+ when Godaddy has only 4% positive reviews and over 90% negativeI just don't understand thatHowever, I wanted to file a complaint on Godaddy because Godaddy has highly unethical, very questionable business practices that are very misleading, deceptive and predatoryToday I awoke to find my personal address and cell phone number listed prominently on Google and Yahoo with all of my Godaddy domainsThese domains did not have privacy registration true enough but I know that Godaddy sold my information or partnered with this site to display my most personal informationGodaddy makes a handsome profit off of the selling of privacy registrationGodaddy stands to financially benefit by the selling of this serviceI have domains with several competitors of Godaddy that also do not have privacy registration but these domains weren't featured
I attempted to purchase a domain through GoDaddy, and added it to my cart to see the priceI did not complete the purchase, but now the domain name is no longer availableGoDaddy has registered it, as of the same date I added it to my cartI do not believe this is a coincidence; I believe it is a case of domain front-runningWhether it is GoDaddy directly registering the domain, or someone else trolling their site and registering the domain,I would like to resolve this issueThis issue seems to be affecting many people, and I have no doubt that GoDaddy, whether directly responsible or not, is aware of the practiceI would like to be able to secure my domain, and for others to not encounter this same problem
GoDaddy convinced me to spend more money to switch my email over to a "better" email system and assured me that it would be seamless, that I would have all the support I needed "just a phone call away" Once the switch occurred, I found myself in need of support When I called, the person I spoke with told me I was "asking arbitrary questions" and he couldn't help me I guess after getting my money to upgrade, they focus on the next customer to 'upgrade' After this experience, I am now noticing all of the negative reviews on Yelp, Revdex.com, Google, etc I should have done my due diligence prior to signing up with this company Likely will cost me thousands now to switch to someone who will provide me with the support I need to do business Buyer Beware!
I like their prices over all, but I really hate that they sell your information if you don't pay for the identity production to just about anybody Every time I purchase a new domain, for the next or so months after that, I get flooded with phone calls at just about every hour of the day and night for webdesign contractors, SEO consultants, etcjust about everyone under the sun that does anything website related
It's not bad enough the people that Godaddy sells my info to call and spam me all hours of the day, those annoying peddlers also resell my information to even more people so I still continue to receive calls and emails even months or years after I have purchased the domain
In May I was contacted about renewing my domain with GoDaddy, I have been a customer for well over years There was a hiccup with the website and my *** account was charged twice When I contacted GoDaddy customer service, I was told that they just applied my payment as a second year When I explained that's not what I want, I was told there was nothing I could do So I contacted Paypal, and fought the second charge GoDaddy never responded, and *** credited my account Yesterday evening I received an email stating that a payment had been declined and that GoDaddy was deleting my account (mind you the original charge is still there, and paid, this is just for the duplicate charge.) I contacted customer service where the rep told me because the charge was reversed by the banking institution (paypal) there would be a dollar charge and an additional dollar (the original duplicate charge) to unlock my account and reinstate service I would take my business somewhere e