Customer id #:***
My all websites are down without any change done by meThis happened earlier alsoI have contacted Godaddy support they agreed that it is permission issue & they told they are running permission fix but issue is pending for more than hoursThey do not give tracking ticket id so we can carry forward the issue till it is sorted
I was billed $on June 30th, for some automatic year renewal for two websites I originally set up in I called today, July 6th to cancel the renewal, and was told that I was outside the cancelation time by ONE day You are only able to cancel within hours I was charged for a five year renewal for domain names, that I have had for ten years In the last ten years, I have been billed a total of $478.62, which is still less than half of what I have spent for this current billing of $541.40, which was for five years vs an entire ten years I called back a second time and spoke to a different customer service representative who stated that I can cancel the protected registration part, and receive a refund for that portion of the bill, if I first enable and complete the two step authentication process and then call and cancel it after hours This all seems entirely suspicious and dubious for a company as large as godaddy.com I never authorized godaddy to charge
Recent customer of Godaddy and my website went down due to a software error the company has acknowledged as their faultTechnical support will not help and are requiring a $payment in order to recover my websiteI had (5) backups done for the website and mysteriously the archive files for the backups on Godaddy' server have disappeared, leaving Godaddy to explain that its an error they have no control overAs a customer, I would have expected a company to manage my complaint better, rather than demand additional money when their software goes badIt took months to complete the website and it was used to sell my productsNow I don't have a website and feel I am being held hostage to either pay them more money or start from the beginning
Disgusted is how I feel after the way I was treated by GoDaddy todayI was "upsold" online when I had to renew my domain name in February There was an option online when I updated my domain name to pay $if I wanted my domain name to be optimized for the yearI did so assuming it was automatically going to optimizedToday, as I called GoDaddy to tell them my website key words were not showing up on the search engines, even pages deep, they told me "hey, you never activated the online optimization of your domain name that you paid for months ago." So, I went ahead and activated it with the GoDaddy representative on the phone walking me thru the processAfter I was done setting up the product that I had paid for months ago that was siting dormant, I called GoDaddy letting them know that I, not being savvy with the internet and websites, didn't know that there were additional steps on "my end" to take to activate the service nor did I get an alert to do soBoth the
On September 8th, I called Godaddy.com to request the cancellation of products that were set to renew on/around September 10, I called Godaddy.com again on September 10th to confirm that my cancellation request had been processed and that I would not be charged for the products in questionThe representative I spoke with assured me that the products would be canceled and that I would not be chargedOn September 11th, I discovered that Godaddy.com had renewed the products in question and charged my bank accountI called Godaddy.com for a third time on September 11th and was told that the representative I spoke with on September 10th gave me misinformation and that they are unable to reverse the charge on September 11th
On March 6, we purchased the Domain Name Discount Club through GoDaddy In the shopping cart was the cost for item, which included other items listed as FREE We had a coupon code for 35% OFF When we added the coupon into the cart the balance due was not reflecting the proper total As it turned out, when you add a coupon the items listed for FREE are then back-end added into the total and the coupon taken off the entire amount, even those items were listed as FREE They will show $on the receipt but do the math In addition, those items are not products that we have ever used, nor did we want them but we did not have an option to remove them as they were part of the "package" and were "FREE" When we spoke with customer service at GoDaddy about this we were told that even though the items were listed as FREE, if you use a coupon then they are added into the total and then the percent off is taken off the whole package price And there was no disclaimer anywhere that
I purchased a domain "ourhometownrealtor.com" I checked it, it said it was available, and purchased it for I believe years, I received something from "realtors association" stating this was illegal to use in this context within a domain name and I needed to cease and desist using it
I called Godaddy, told them I needed to shut it down and asked if I could be change my domain to a "legal" domain of the same price with the year and a half or whatever amount I had left on my already paid for contract, and was told, No, I could cancel it and I can purchase another, and they were not willing to refund my remaining money from my contract, nor allow me to choose a "legal name"
I asked for a manager, I spoke to a Female to introduced her self as "Stacey" I believe, and she told me the same thingI asked why they would allow and show available these domains if they are illegal to use (they have many of these) I was told "well, they are only illegal if they find it and send you a Cease an
I signed up to buy a domain years ago and had no problem for many years Last fall, I was locked out of my account and the company has been taking money out of my bank account claiming I signed up for automatic renewal which I did not Anyway, they have changed some of my profile information so that I cannot log in and have been giving me the runaround about getting on so I can see what is going on The customer service repsare not helping at all
I had websites hostedI had just finished putting dating scripts on and needed to move a file from my user folder to my root folderThis is simple, right? Wrong! I had noticed, I could never ssh into my root folder to admin from inside of this folderLong story short, I had given my password to the hosting tech support people since I didn't want it to be changed and knew they could always access the server at any time anywayApparently sometime later in the evening, I could not even access the user folder I had been working inAfter speaking with support, they told me I had been hacked and removed from the admin on the serverThen they suggested if they fix my issue, it would cost me $to do soThey went on and told me to backup my sites and destroy & rebuild my VPS and use the snapshot I had from three weeks backAfter trying to back up my websites and not having access to any cpanels, I then tried to restore after destroying and was amazed to find outThe backup
Called to purchase a higher plan in 365, they sold it to me for I uninstalled and reinstalled office multiple times per there request My old plan still said I need to renew, no one could tell me how to change to new one purchased I asked for them to refund my money and I will go with the same one I currently already had, but no they cant refund without loosing years of emails, I had just done this two hours before and there is no help with a resolution
Go Daddy auto renewed a website on Jan 28, 2017, that I had previously paid for but never used in years
I called today to cancel the site ownership and the recent renewal, to cancel payment for the website I never used
However, GoDaddy says they will not refund a prorated portion of my renewal of $30, because it's not within days of renewal date, however, it is within days, of which is AMPLE notice, in any business transaction
I am self employed and getting crushed by behemoths *** and GoDaddy! I have a domain, *** that is part of a shared hosting planSuddenly, inexplicably, my emails to hotmail.com recipients (everyone from an old friend I have talked to back and forth for years to new business contacts) have my emails thrown into their spam folders(My email is only used for personal messagesNOT SPAM“Sender Policy Framework” is set up, etc.)
Any attempt to contact either party is met with "tech support hell", where I am transferred around from person to person, with the only goal to waste my time until I go away*** has a form that sends information on how to "whitelist" my domain to my email postmaster, GoDaddyGoDaddy has no interest in looking up the information they are sent or helping me on any level, and it is impossible for me to accessGoDaddy wouldn't even help me fill out a form (a needed number was unavailable to me)
My first chat with Godaddy was case
I was automatically enrolled for an aproduct that I never realized came with a package I signed up forThis product was auto-renewedWhen I called to cancel and be refunded for this product, I was told that I was outside of the day policy to have this refundedI had this issue escalated and was told the exact same thingCalled repeatedly to have this refundedWas treated rudely, told there were no supervisors available, was hung up on
Canceling my other products because there are way too many sneaky add-ons and bills for products I never signed up for
I happened to go to my website, only to notice it was no longer up and running I called to see what may have happened and I was told that I'd purchased a new plan, which required for me to rebuild my entire website I was completely taken by surprise, because I didn't want to have to nor do I have the time to build a new site Then, I was told in order to get my original website restored, I'd have to pay another $in addition to what I'd already paid I flat out refused, since this was not my fault, and I'd already spent almost $ Finally, as a "courtesy" to me, they're allowing me to restore my website (which I'd already spent $to have continue seamlessly), and will give me a $credit They will only restore my website for one year, at the supposed yearly renewal price of $ I'd paid $for the website builder (not including the domain names, which, coincidentally cost me an additional $35.34, not including taxes) back in October for two years
I purchased a service from GoDaddy that did not work correctlyNot only was I paying for a service that I could not use, I also lost out on consulting contracts because of this issueI have asked for my money to be returned to me yet no one can seem to tell me who I should speak to and no one is calling me back to correct the issue
Paid for three years of email serviceWas led to believe I could cancel anytimeDidn't like the product at all and tried to cancel it when I had some time to give them a callThey told me it had been forty-one days and that I was therefore stuck and couldn't get a dime of my money back - forty-one days used out of a three-year planLearn from my mistake: don't trust them and don't pay in advance
I had originally purchased some domains with godaddy.com that originally renew automaticallyI was not satisfied with my service and hidden charges so I decided to cancel all four of my domainsMy account number with godaddy.com was #*** .Canceling was an extreme hassle seeing as godaddy.com kept on charging me after the cancellationAfter many calls to the company I was able to cancel my domains on January 6, 2016, with this cancellation I also have email confirmation that my domains were cancelled
My canceled domains are as fallows: ***m , ***, *** ***
The problem arrived when on December 9,I received an email from godaddy.com stating that my payment method is missing and expires soon with the fine text that they have the right to charge my account with auto renewal
In 2015, my website was being hosted by GoDaddy when it was lostTo help resolve this matter, GoDaddy gave me free years of hostingIn February of - years later - I was unknowingly charged $by GoDaddyWhen I called to inquire about this charge today (September 2017), I was told that this was an auto-renew from the free years of hosting I received in However, I was never told that by agreeing to these free years of hosting - which were meant to be a gift for losing my website - I was signing up for an auto-renewThis catch or condition was never told to meThe customer service rep said that by agreeing to the free years, I was agreeing to their terms of service that explained auto-renewsI asked them if I signed anything, as I was not made aware of that upon acceptance of the free yearsThey said, no I didn't sign anything, but that by accepting the two free years I accepted their terms of service automatically over the phone, even though this auto-r
I have used godaddy for years and give them over $a year in businessRecently they called to bring to my attention that I have multiple SSL certificates on auto renew and have not been using them for yearsI explained that it was to my understanding in the Dashboard that 'expired' meant 'expired'I was corrected by the account rep who told me that this meant the SSL certificate was expired, not the billing and that emails were sent notifying billing would occur
I was extremely suprisedAn SSL certificate is not like hosting where you continue to have useable service without interaction so I requested a refund to those unused SSL certificateEventually having to make the request all the way to manage levelIt was dismissed as it was past day refund window I do not recall ever choosing Auto Renew on check outFor this I was told it is automatic and must be turned off after purchase
As a skilled web developer and IT professional I feel mislead in the purcha
Customer id #:***
My all websites are down without any change done by meThis happened earlier alsoI have contacted Godaddy support they agreed that it is permission issue & they told they are running permission fix but issue is pending for more than hoursThey do not give tracking ticket id so we can carry forward the issue till it is sorted
I was billed $on June 30th, for some automatic year renewal for two websites I originally set up in I called today, July 6th to cancel the renewal, and was told that I was outside the cancelation time by ONE day You are only able to cancel within hours I was charged for a five year renewal for domain names, that I have had for ten years In the last ten years, I have been billed a total of $478.62, which is still less than half of what I have spent for this current billing of $541.40, which was for five years vs an entire ten years I called back a second time and spoke to a different customer service representative who stated that I can cancel the protected registration part, and receive a refund for that portion of the bill, if I first enable and complete the two step authentication process and then call and cancel it after hours This all seems entirely suspicious and dubious for a company as large as godaddy.com I never authorized godaddy to charge
Recent customer of Godaddy and my website went down due to a software error the company has acknowledged as their faultTechnical support will not help and are requiring a $payment in order to recover my websiteI had (5) backups done for the website and mysteriously the archive files for the backups on Godaddy' server have disappeared, leaving Godaddy to explain that its an error they have no control overAs a customer, I would have expected a company to manage my complaint better, rather than demand additional money when their software goes badIt took months to complete the website and it was used to sell my productsNow I don't have a website and feel I am being held hostage to either pay them more money or start from the beginning
Disgusted is how I feel after the way I was treated by GoDaddy todayI was "upsold" online when I had to renew my domain name in February There was an option online when I updated my domain name to pay $if I wanted my domain name to be optimized for the yearI did so assuming it was automatically going to optimizedToday, as I called GoDaddy to tell them my website key words were not showing up on the search engines, even pages deep, they told me "hey, you never activated the online optimization of your domain name that you paid for months ago." So, I went ahead and activated it with the GoDaddy representative on the phone walking me thru the processAfter I was done setting up the product that I had paid for months ago that was siting dormant, I called GoDaddy letting them know that I, not being savvy with the internet and websites, didn't know that there were additional steps on "my end" to take to activate the service nor did I get an alert to do soBoth the
On September 8th, I called Godaddy.com to request the cancellation of products that were set to renew on/around September 10, I called Godaddy.com again on September 10th to confirm that my cancellation request had been processed and that I would not be charged for the products in questionThe representative I spoke with assured me that the products would be canceled and that I would not be chargedOn September 11th, I discovered that Godaddy.com had renewed the products in question and charged my bank accountI called Godaddy.com for a third time on September 11th and was told that the representative I spoke with on September 10th gave me misinformation and that they are unable to reverse the charge on September 11th
On March 6, we purchased the Domain Name Discount Club through GoDaddy In the shopping cart was the cost for item, which included other items listed as FREE We had a coupon code for 35% OFF When we added the coupon into the cart the balance due was not reflecting the proper total As it turned out, when you add a coupon the items listed for FREE are then back-end added into the total and the coupon taken off the entire amount, even those items were listed as FREE They will show $on the receipt but do the math In addition, those items are not products that we have ever used, nor did we want them but we did not have an option to remove them as they were part of the "package" and were "FREE" When we spoke with customer service at GoDaddy about this we were told that even though the items were listed as FREE, if you use a coupon then they are added into the total and then the percent off is taken off the whole package price And there was no disclaimer anywhere that
I purchased a domain "ourhometownrealtor.com" I checked it, it said it was available, and purchased it for I believe years, I received something from "realtors association" stating this was illegal to use in this context within a domain name and I needed to cease and desist using it
I called Godaddy, told them I needed to shut it down and asked if I could be change my domain to a "legal" domain of the same price with the year and a half or whatever amount I had left on my already paid for contract, and was told, No, I could cancel it and I can purchase another, and they were not willing to refund my remaining money from my contract, nor allow me to choose a "legal name"
I asked for a manager, I spoke to a Female to introduced her self as "Stacey" I believe, and she told me the same thingI asked why they would allow and show available these domains if they are illegal to use (they have many of these) I was told "well, they are only illegal if they find it and send you a Cease an
I signed up to buy a domain years ago and had no problem for many years Last fall, I was locked out of my account and the company has been taking money out of my bank account claiming I signed up for automatic renewal which I did not Anyway, they have changed some of my profile information so that I cannot log in and have been giving me the runaround about getting on so I can see what is going on The customer service repsare not helping at all
I had websites hostedI had just finished putting dating scripts on and needed to move a file from my user folder to my root folderThis is simple, right? Wrong! I had noticed, I could never ssh into my root folder to admin from inside of this folderLong story short, I had given my password to the hosting tech support people since I didn't want it to be changed and knew they could always access the server at any time anywayApparently sometime later in the evening, I could not even access the user folder I had been working inAfter speaking with support, they told me I had been hacked and removed from the admin on the serverThen they suggested if they fix my issue, it would cost me $to do soThey went on and told me to backup my sites and destroy & rebuild my VPS and use the snapshot I had from three weeks backAfter trying to back up my websites and not having access to any cpanels, I then tried to restore after destroying and was amazed to find outThe backup
Called to purchase a higher plan in 365, they sold it to me for I uninstalled and reinstalled office multiple times per there request My old plan still said I need to renew, no one could tell me how to change to new one purchased I asked for them to refund my money and I will go with the same one I currently already had, but no they cant refund without loosing years of emails, I had just done this two hours before and there is no help with a resolution
Go Daddy auto renewed a website on Jan 28, 2017, that I had previously paid for but never used in years
I called today to cancel the site ownership and the recent renewal, to cancel payment for the website I never used
However, GoDaddy says they will not refund a prorated portion of my renewal of $30, because it's not within days of renewal date, however, it is within days, of which is AMPLE notice, in any business transaction
I am self employed and getting crushed by behemoths *** and GoDaddy! I have a domain, *** that is part of a shared hosting planSuddenly, inexplicably, my emails to hotmail.com recipients (everyone from an old friend I have talked to back and forth for years to new business contacts) have my emails thrown into their spam folders(My email is only used for personal messagesNOT SPAM“Sender Policy Framework” is set up, etc.)
Any attempt to contact either party is met with "tech support hell", where I am transferred around from person to person, with the only goal to waste my time until I go away*** has a form that sends information on how to "whitelist" my domain to my email postmaster, GoDaddyGoDaddy has no interest in looking up the information they are sent or helping me on any level, and it is impossible for me to accessGoDaddy wouldn't even help me fill out a form (a needed number was unavailable to me)
My first chat with Godaddy was case
I was automatically enrolled for an aproduct that I never realized came with a package I signed up forThis product was auto-renewedWhen I called to cancel and be refunded for this product, I was told that I was outside of the day policy to have this refundedI had this issue escalated and was told the exact same thingCalled repeatedly to have this refundedWas treated rudely, told there were no supervisors available, was hung up on
Canceling my other products because there are way too many sneaky add-ons and bills for products I never signed up for
I happened to go to my website, only to notice it was no longer up and running I called to see what may have happened and I was told that I'd purchased a new plan, which required for me to rebuild my entire website I was completely taken by surprise, because I didn't want to have to nor do I have the time to build a new site Then, I was told in order to get my original website restored, I'd have to pay another $in addition to what I'd already paid I flat out refused, since this was not my fault, and I'd already spent almost $ Finally, as a "courtesy" to me, they're allowing me to restore my website (which I'd already spent $to have continue seamlessly), and will give me a $credit They will only restore my website for one year, at the supposed yearly renewal price of $ I'd paid $for the website builder (not including the domain names, which, coincidentally cost me an additional $35.34, not including taxes) back in October for two years
Utter scamContinues to charge me monthly regardless of notifying thenSO MUCH FOR FREE TRIALGO DADDY IS A SCAM !!!
I purchased a service from GoDaddy that did not work correctlyNot only was I paying for a service that I could not use, I also lost out on consulting contracts because of this issueI have asked for my money to be returned to me yet no one can seem to tell me who I should speak to and no one is calling me back to correct the issue
Paid for three years of email serviceWas led to believe I could cancel anytimeDidn't like the product at all and tried to cancel it when I had some time to give them a callThey told me it had been forty-one days and that I was therefore stuck and couldn't get a dime of my money back - forty-one days used out of a three-year planLearn from my mistake: don't trust them and don't pay in advance
I had originally purchased some domains with godaddy.com that originally renew automaticallyI was not satisfied with my service and hidden charges so I decided to cancel all four of my domainsMy account number with godaddy.com was #*** .Canceling was an extreme hassle seeing as godaddy.com kept on charging me after the cancellationAfter many calls to the company I was able to cancel my domains on January 6, 2016, with this cancellation I also have email confirmation that my domains were cancelled
My canceled domains are as fallows: ***m , ***, *** ***
The problem arrived when on December 9,I received an email from godaddy.com stating that my payment method is missing and expires soon with the fine text that they have the right to charge my account with auto renewal
In 2015, my website was being hosted by GoDaddy when it was lostTo help resolve this matter, GoDaddy gave me free years of hostingIn February of - years later - I was unknowingly charged $by GoDaddyWhen I called to inquire about this charge today (September 2017), I was told that this was an auto-renew from the free years of hosting I received in However, I was never told that by agreeing to these free years of hosting - which were meant to be a gift for losing my website - I was signing up for an auto-renewThis catch or condition was never told to meThe customer service rep said that by agreeing to the free years, I was agreeing to their terms of service that explained auto-renewsI asked them if I signed anything, as I was not made aware of that upon acceptance of the free yearsThey said, no I didn't sign anything, but that by accepting the two free years I accepted their terms of service automatically over the phone, even though this auto-r
I have used godaddy for years and give them over $a year in businessRecently they called to bring to my attention that I have multiple SSL certificates on auto renew and have not been using them for yearsI explained that it was to my understanding in the Dashboard that 'expired' meant 'expired'I was corrected by the account rep who told me that this meant the SSL certificate was expired, not the billing and that emails were sent notifying billing would occur
I was extremely suprisedAn SSL certificate is not like hosting where you continue to have useable service without interaction so I requested a refund to those unused SSL certificateEventually having to make the request all the way to manage levelIt was dismissed as it was past day refund window I do not recall ever choosing Auto Renew on check outFor this I was told it is automatic and must be turned off after purchase
As a skilled web developer and IT professional I feel mislead in the purcha