On September 8th, I called Godaddy.com to request the cancellation of products that were set to renew on/around September 10, I called Godaddy.com again on September 10th to confirm that my cancellation request had been processed and that I would not be charged for the products in questionThe representative I spoke with assured me that the products would be canceled and that I would not be chargedOn September 11th, I discovered that Godaddy.com had renewed the products in question and charged my bank accountI called Godaddy.com for a third time on September 11th and was told that the representative I spoke with on September 10th gave me misinformation and that they are unable to reverse the charge on September 11th
I signed up to buy a domain years ago and had no problem for many years Last fall, I was locked out of my account and the company has been taking money out of my bank account claiming I signed up for automatic renewal which I did not Anyway, they have changed some of my profile information so that I cannot log in and have been giving me the runaround about getting on so I can see what is going on The customer service repsare not helping at all
Over the last years I have paid a substantial amount of money to Go DaddyOne payment was for a service called get foundwhich was supposed to bring attention to my businessA Man was supposed to contact me from Go daddy to set it up correctly, and never didI paid $for a service which has expired and never brought me a single customerThe receipt #Along with all of the others I have documented prove that go daddy helped me build a webpage with a domain name and that is allThey did nothing to help my businessI never received a single inquiry because of Go daddynot even one! So after two years of the same thing I decided to only renew my Dominion name and nothing elseWell I had a billing issue and tried to pay for another year and was not given much in the way of helpneedless to say I paid them a grand total of $for nothing but a page I'm not even sure was ever really viewed by anyone other than me or people who I gave my website address toI r
I had originally purchased some domains with godaddy.com that originally renew automaticallyI was not satisfied with my service and hidden charges so I decided to cancel all four of my domainsMy account number with godaddy.com was #*** .Canceling was an extreme hassle seeing as godaddy.com kept on charging me after the cancellationAfter many calls to the company I was able to cancel my domains on January 6, 2016, with this cancellation I also have email confirmation that my domains were cancelled
My canceled domains are as fallows: ***m , ***, *** ***
The problem arrived when on December 9,I received an email from godaddy.com stating that my payment method is missing and expires soon with the fine text that they have the right to charge my account with auto renewal
I purchased a domain name "innoventscience.com" on January 12, and paid by my bank debit cardGodadday's employeed charged to my debit card and fraudulently assigned that domain name to a fictions personThis is a mailfraud and wirefraud by Godaddy Before I sue Godaddy for fraud, I like to see if they will deliver the domain name I purchase
Go Daddy auto renewed a website on Jan 28, 2017, that I had previously paid for but never used in years
I called today to cancel the site ownership and the recent renewal, to cancel payment for the website I never used
However, GoDaddy says they will not refund a prorated portion of my renewal of $30, because it's not within days of renewal date, however, it is within days, of which is AMPLE notice, in any business transaction
I have been billed twice for the same amount $in September and October through a a personal American Express card that I had on file I had de-activated my account over months prior but the domain site automatically renews every 2-years and sends a billing notification to an email accountThey apparently did invoice me but the invoice was sent to an old and closed down account *** which has an auto reply on it saying that this account is now closed
I have put a hold on both the payments with AMEX but GoDaddy has told me that their policy is only to refund accounts if you contact them within days of noticing the chargeI contacted them in September and in October within 10-days of seeing the charges but they said it's outside of "their window"
I had been responsible and deleted a number of domains over 2-years ago but apparently one slipped through on the earthlink emailI am frustrated because the window of time to complain and re-a
I have been a loyal Godaddy customer for many yearsRecently, I keep getting logged out of webmail on both my phone and computer and when I try to put in my password, it says that it's incorrect
I submit an email to change the password, and it takes upwards of minutes to receive the password reset email
I tried calling in about this and spoke to an extremely rude and unhelpful agent, who did not want to help me because I did not have my pin code which I set up nearly a decade ago
She tried to send an email authorization code with a one time PIN and this also took over minutes once she said that she sent it for it to arrive in my inbox
Godaddy is causing damage to my business by locking me out of my email account and not letting me log in with my password!
I am customer #***
Paid for three years of email serviceWas led to believe I could cancel anytimeDidn't like the product at all and tried to cancel it when I had some time to give them a callThey told me it had been forty-one days and that I was therefore stuck and couldn't get a dime of my money back - forty-one days used out of a three-year planLearn from my mistake: don't trust them and don't pay in advance
I had a hosting account with GoDaddy that I got years ago It was for $and then they said they would charge me every year the full price but that I could cancel at any time and get a refund for the amount I didn't use I was billed this year on March 26th and as soon as I realized that I was billed since I no longer needed the service, I cancelled it online on May 4th I never received a refund I called today and asked about the refund and they stated that they had a new policy that required me to call in and cancel the policy or they don't issue a refund And, that they had a new policy that said I had to do that within days of the renewal I talked to a supervisor who said he could have refunded me, but that he would not since that was their policy He cared not that I hadn't signed up for that policy It didn't bother him at all that I was being charged for something that I wasn't even receiving He didn't care at all that I had no idea what the new policy was In sh
Company says that I have an account (that I have no knowledge of) which is being billed to my credit cardThey refuse to access the account to cancel or block that accountThey also refuse to stop performing an automated draft on my credit cardTheir reasoning is that I can't provide the acctPIN # nor can I receive any information by email because the account that the account was opened under no longer exists (shut down because it was hacked) either way they won't take any action
If this account is associated with my original account, that information is no longer available because I cancelled the account and after several years of not needing the information, it was shredded
Even though the company (obviously) still has, and the account is still associated with my credit card account, they say that they cannot and will not take any action
I have used godaddy for years and give them over $a year in businessRecently they called to bring to my attention that I have multiple SSL certificates on auto renew and have not been using them for yearsI explained that it was to my understanding in the Dashboard that 'expired' meant 'expired'I was corrected by the account rep who told me that this meant the SSL certificate was expired, not the billing and that emails were sent notifying billing would occur
I was extremely suprisedAn SSL certificate is not like hosting where you continue to have useable service without interaction so I requested a refund to those unused SSL certificateEventually having to make the request all the way to manage levelIt was dismissed as it was past day refund window I do not recall ever choosing Auto Renew on check outFor this I was told it is automatic and must be turned off after purchase
As a skilled web developer and IT professional I feel mislead in the purcha
Called to purchase a higher plan in 365, they sold it to me for I uninstalled and reinstalled office multiple times per there request My old plan still said I need to renew, no one could tell me how to change to new one purchased I asked for them to refund my money and I will go with the same one I currently already had, but no they cant refund without loosing years of emails, I had just done this two hours before and there is no help with a resolution
On March 21, I went onto the GoDaddy website to try and renew an expired websiteI tried several times to take the site off of privacy and when I renewed (and purchased some other items), it charged me $for privacyThis morning I went to the godaddy chat and chatted with ***After a lengthy conversation and going through the same things on the web site that I had done before, I got nowhere and no refundSo I called godaddy and got Ryan in the billing departmentAfter going through the SAME items on their website and clicking the SAME links and being told there was a PROCESSING ERROR ON THEIR WEB SITE, he put me on hold and finally told me he could refund my moneyI have not see it yet, but this is horrible business practices on a website that is for DEVELOPING, BUYING AND MANAGING WEBSITES! I wasted two hours of my time and was overchargedAdditinoally, the godaddy website had numerous elements to help PREVENT you from checking out without additional charges
I would
Recent customer of Godaddy and my website went down due to a software error the company has acknowledged as their faultTechnical support will not help and are requiring a $payment in order to recover my websiteI had (5) backups done for the website and mysteriously the archive files for the backups on Godaddy' server have disappeared, leaving Godaddy to explain that its an error they have no control overAs a customer, I would have expected a company to manage my complaint better, rather than demand additional money when their software goes badIt took months to complete the website and it was used to sell my productsNow I don't have a website and feel I am being held hostage to either pay them more money or start from the beginning
Disgusted is how I feel after the way I was treated by GoDaddy todayI was "upsold" online when I had to renew my domain name in February There was an option online when I updated my domain name to pay $if I wanted my domain name to be optimized for the yearI did so assuming it was automatically going to optimizedToday, as I called GoDaddy to tell them my website key words were not showing up on the search engines, even pages deep, they told me "hey, you never activated the online optimization of your domain name that you paid for months ago." So, I went ahead and activated it with the GoDaddy representative on the phone walking me thru the processAfter I was done setting up the product that I had paid for months ago that was siting dormant, I called GoDaddy letting them know that I, not being savvy with the internet and websites, didn't know that there were additional steps on "my end" to take to activate the service nor did I get an alert to do soBoth the
I was automatically enrolled for an aproduct that I never realized came with a package I signed up forThis product was auto-renewedWhen I called to cancel and be refunded for this product, I was told that I was outside of the day policy to have this refundedI had this issue escalated and was told the exact same thingCalled repeatedly to have this refundedWas treated rudely, told there were no supervisors available, was hung up on
Canceling my other products because there are way too many sneaky add-ons and bills for products I never signed up for
I purchased a service from GoDaddy that did not work correctlyNot only was I paying for a service that I could not use, I also lost out on consulting contracts because of this issueI have asked for my money to be returned to me yet no one can seem to tell me who I should speak to and no one is calling me back to correct the issue
On the website of Godaddy it states that an account can be closed by contacting customer serviceI contacted customer service and was told that the account can not be closed but only that is can be lockedThey are clearly lying either on their website or the representativeI requested to speak with a supervisor only to be denied
On September 8th, I called Godaddy.com to request the cancellation of products that were set to renew on/around September 10, I called Godaddy.com again on September 10th to confirm that my cancellation request had been processed and that I would not be charged for the products in questionThe representative I spoke with assured me that the products would be canceled and that I would not be chargedOn September 11th, I discovered that Godaddy.com had renewed the products in question and charged my bank accountI called Godaddy.com for a third time on September 11th and was told that the representative I spoke with on September 10th gave me misinformation and that they are unable to reverse the charge on September 11th
I signed up to buy a domain years ago and had no problem for many years Last fall, I was locked out of my account and the company has been taking money out of my bank account claiming I signed up for automatic renewal which I did not Anyway, they have changed some of my profile information so that I cannot log in and have been giving me the runaround about getting on so I can see what is going on The customer service repsare not helping at all
Over the last years I have paid a substantial amount of money to Go DaddyOne payment was for a service called get foundwhich was supposed to bring attention to my businessA Man was supposed to contact me from Go daddy to set it up correctly, and never didI paid $for a service which has expired and never brought me a single customerThe receipt #Along with all of the others I have documented prove that go daddy helped me build a webpage with a domain name and that is allThey did nothing to help my businessI never received a single inquiry because of Go daddynot even one! So after two years of the same thing I decided to only renew my Dominion name and nothing elseWell I had a billing issue and tried to pay for another year and was not given much in the way of helpneedless to say I paid them a grand total of $for nothing but a page I'm not even sure was ever really viewed by anyone other than me or people who I gave my website address toI r
I had originally purchased some domains with godaddy.com that originally renew automaticallyI was not satisfied with my service and hidden charges so I decided to cancel all four of my domainsMy account number with godaddy.com was #*** .Canceling was an extreme hassle seeing as godaddy.com kept on charging me after the cancellationAfter many calls to the company I was able to cancel my domains on January 6, 2016, with this cancellation I also have email confirmation that my domains were cancelled
My canceled domains are as fallows: ***m , ***, *** ***
The problem arrived when on December 9,I received an email from godaddy.com stating that my payment method is missing and expires soon with the fine text that they have the right to charge my account with auto renewal
I purchased a domain name "innoventscience.com" on January 12, and paid by my bank debit cardGodadday's employeed charged to my debit card and fraudulently assigned that domain name to a fictions personThis is a mailfraud and wirefraud by Godaddy Before I sue Godaddy for fraud, I like to see if they will deliver the domain name I purchase
Go Daddy auto renewed a website on Jan 28, 2017, that I had previously paid for but never used in years
I called today to cancel the site ownership and the recent renewal, to cancel payment for the website I never used
However, GoDaddy says they will not refund a prorated portion of my renewal of $30, because it's not within days of renewal date, however, it is within days, of which is AMPLE notice, in any business transaction
I have been billed twice for the same amount $in September and October through a a personal American Express card that I had on file I had de-activated my account over months prior but the domain site automatically renews every 2-years and sends a billing notification to an email accountThey apparently did invoice me but the invoice was sent to an old and closed down account *** which has an auto reply on it saying that this account is now closed
I have put a hold on both the payments with AMEX but GoDaddy has told me that their policy is only to refund accounts if you contact them within days of noticing the chargeI contacted them in September and in October within 10-days of seeing the charges but they said it's outside of "their window"
I had been responsible and deleted a number of domains over 2-years ago but apparently one slipped through on the earthlink emailI am frustrated because the window of time to complain and re-a
I have been a loyal Godaddy customer for many yearsRecently, I keep getting logged out of webmail on both my phone and computer and when I try to put in my password, it says that it's incorrect
I submit an email to change the password, and it takes upwards of minutes to receive the password reset email
I tried calling in about this and spoke to an extremely rude and unhelpful agent, who did not want to help me because I did not have my pin code which I set up nearly a decade ago
She tried to send an email authorization code with a one time PIN and this also took over minutes once she said that she sent it for it to arrive in my inbox
Godaddy is causing damage to my business by locking me out of my email account and not letting me log in with my password!
I am customer #***
Paid for three years of email serviceWas led to believe I could cancel anytimeDidn't like the product at all and tried to cancel it when I had some time to give them a callThey told me it had been forty-one days and that I was therefore stuck and couldn't get a dime of my money back - forty-one days used out of a three-year planLearn from my mistake: don't trust them and don't pay in advance
I had a hosting account with GoDaddy that I got years ago It was for $and then they said they would charge me every year the full price but that I could cancel at any time and get a refund for the amount I didn't use I was billed this year on March 26th and as soon as I realized that I was billed since I no longer needed the service, I cancelled it online on May 4th I never received a refund I called today and asked about the refund and they stated that they had a new policy that required me to call in and cancel the policy or they don't issue a refund And, that they had a new policy that said I had to do that within days of the renewal I talked to a supervisor who said he could have refunded me, but that he would not since that was their policy He cared not that I hadn't signed up for that policy It didn't bother him at all that I was being charged for something that I wasn't even receiving He didn't care at all that I had no idea what the new policy was In sh
Company says that I have an account (that I have no knowledge of) which is being billed to my credit cardThey refuse to access the account to cancel or block that accountThey also refuse to stop performing an automated draft on my credit cardTheir reasoning is that I can't provide the acctPIN # nor can I receive any information by email because the account that the account was opened under no longer exists (shut down because it was hacked) either way they won't take any action
If this account is associated with my original account, that information is no longer available because I cancelled the account and after several years of not needing the information, it was shredded
Even though the company (obviously) still has, and the account is still associated with my credit card account, they say that they cannot and will not take any action
I have used godaddy for years and give them over $a year in businessRecently they called to bring to my attention that I have multiple SSL certificates on auto renew and have not been using them for yearsI explained that it was to my understanding in the Dashboard that 'expired' meant 'expired'I was corrected by the account rep who told me that this meant the SSL certificate was expired, not the billing and that emails were sent notifying billing would occur
I was extremely suprisedAn SSL certificate is not like hosting where you continue to have useable service without interaction so I requested a refund to those unused SSL certificateEventually having to make the request all the way to manage levelIt was dismissed as it was past day refund window I do not recall ever choosing Auto Renew on check outFor this I was told it is automatic and must be turned off after purchase
As a skilled web developer and IT professional I feel mislead in the purcha
Called to purchase a higher plan in 365, they sold it to me for I uninstalled and reinstalled office multiple times per there request My old plan still said I need to renew, no one could tell me how to change to new one purchased I asked for them to refund my money and I will go with the same one I currently already had, but no they cant refund without loosing years of emails, I had just done this two hours before and there is no help with a resolution
On March 21, I went onto the GoDaddy website to try and renew an expired websiteI tried several times to take the site off of privacy and when I renewed (and purchased some other items), it charged me $for privacyThis morning I went to the godaddy chat and chatted with ***After a lengthy conversation and going through the same things on the web site that I had done before, I got nowhere and no refundSo I called godaddy and got Ryan in the billing departmentAfter going through the SAME items on their website and clicking the SAME links and being told there was a PROCESSING ERROR ON THEIR WEB SITE, he put me on hold and finally told me he could refund my moneyI have not see it yet, but this is horrible business practices on a website that is for DEVELOPING, BUYING AND MANAGING WEBSITES! I wasted two hours of my time and was overchargedAdditinoally, the godaddy website had numerous elements to help PREVENT you from checking out without additional charges
I would
Recent customer of Godaddy and my website went down due to a software error the company has acknowledged as their faultTechnical support will not help and are requiring a $payment in order to recover my websiteI had (5) backups done for the website and mysteriously the archive files for the backups on Godaddy' server have disappeared, leaving Godaddy to explain that its an error they have no control overAs a customer, I would have expected a company to manage my complaint better, rather than demand additional money when their software goes badIt took months to complete the website and it was used to sell my productsNow I don't have a website and feel I am being held hostage to either pay them more money or start from the beginning
Disgusted is how I feel after the way I was treated by GoDaddy todayI was "upsold" online when I had to renew my domain name in February There was an option online when I updated my domain name to pay $if I wanted my domain name to be optimized for the yearI did so assuming it was automatically going to optimizedToday, as I called GoDaddy to tell them my website key words were not showing up on the search engines, even pages deep, they told me "hey, you never activated the online optimization of your domain name that you paid for months ago." So, I went ahead and activated it with the GoDaddy representative on the phone walking me thru the processAfter I was done setting up the product that I had paid for months ago that was siting dormant, I called GoDaddy letting them know that I, not being savvy with the internet and websites, didn't know that there were additional steps on "my end" to take to activate the service nor did I get an alert to do soBoth the
I was automatically enrolled for an aproduct that I never realized came with a package I signed up forThis product was auto-renewedWhen I called to cancel and be refunded for this product, I was told that I was outside of the day policy to have this refundedI had this issue escalated and was told the exact same thingCalled repeatedly to have this refundedWas treated rudely, told there were no supervisors available, was hung up on
Canceling my other products because there are way too many sneaky add-ons and bills for products I never signed up for
Utter scamContinues to charge me monthly regardless of notifying thenSO MUCH FOR FREE TRIALGO DADDY IS A SCAM !!!
I purchased a service from GoDaddy that did not work correctlyNot only was I paying for a service that I could not use, I also lost out on consulting contracts because of this issueI have asked for my money to be returned to me yet no one can seem to tell me who I should speak to and no one is calling me back to correct the issue
On the website of Godaddy it states that an account can be closed by contacting customer serviceI contacted customer service and was told that the account can not be closed but only that is can be lockedThey are clearly lying either on their website or the representativeI requested to speak with a supervisor only to be denied