I am/was a customer of Go Daddy for years and recently decided to change companiesI was not getting all that I could be getting so I shopped around and made a decision to move away from Go Daddy and Go to WixI started this process in March of On April 13, 2016, I decided it was time to change over and so I stopped auto renew on my products at Go Daddy and purchased a premium account with WixI then wondered if I had to do anymore with Go Daddy directly and so in fear of doing the wrong thing, I talked to someone via CHAT and his name was WilliamHe told me that if I transferred and was going with the other company, I would not have to do anything else with Go Daddy nor pay them for anything and the new company would own the domain(I copied and pasted that chat session.) On April 27, 2016, I talked to Bryce (via chat and have that copied as well) and he informed me that my domain was in fact NOT transferred and that I needed to follow the procedures to get the privacy ca
We found a $unauthorized charge for domain names and a premium domain name on our GoDaddy accountWe did not authorize these charges and are not aware of what the $premium domain even isWe called Support and they said I requested this over chat, in which I did notOf course, there are no refunds for premium domain namesI did chat with chat to renew Office emails, in which I did have to enter in my PIN
I am personally suspicious of this being an inside job for an employee to gain commission on such a high dollar domain
I been getting charged every year transactions from godaddy.com
POS DEBIT DNH*GODADDY.COM *** AZ Link to more information in a new browser window$
MiscDebit POS DEBIT DNH*GODADDY.COM *** AZ Link to more information in a new browser window$
I would like to know what they are charging for and I would like to cancel and get my refundlast time I remember I had godaddy was years agoI tried to call the customer service and had to wait minutes on phone than hanged up
We removed our Credit Card from GoDaddys auto-renewal to host our site over one year ago and deleted our non-profits credit card information from their service GoDaddy charged us without our approval or knowledge on September 11, $
Being a small non-profit, it took us time to organize our IT personnel, webdesigner, and finance coordinator to figure out this charge was not authorized and not part of our hosting with GODaddy When we reached out to GODaddy, they confirmed we had been removed from auto-renewal
They also confirmed this charge was for emails they were storing for us We never set up or approved an email account with GoDaddy, and customer service claimed this was a promotion and out account was set up with a default to receive emails We were never
even informed we had an email, so our IT personnel and webdesigner went in to manually retrieve all these lost emails we had no knowledge off When we asked customer service how they got our Credit Card
GoDaddy is suppressing emails that are homes for our puppies, by not updating incoming email as they are sent to our account We received notice today of an email that was sent Saturday for a thousand dollar puppy, which the family regrettably stated 'they already found another puppy.'
In July I hired GoDaddy to design a website for my non-profit businessWith the domain and website hosting, design and email accounts the total bill came to $It took the design team over weeks to design a website for us to reviewAfter reviewing our new site which I was expecting a glamorous site I was really disappointedit looked like a year old designed itWe made several changes only to review it a second time with little or no changes doneThey said they could go back and revise it if I wanted to pay another $plus dollarsI canceled my Word Press $179.88, WordPress Design Set up fee $less 30% and my Get Found account$Total refund should have been $on July they said it would take 3-daysOn AugI followed up on my refund to see why it had not been credited backThey GoDaddy finally credited by credit card $Leaving a balance of $
IN May hours after being charged a fee, I called go daddy and canceled my orderThey told me not to worry and I would not be charged againOn May 15th of I was charged again , I called them around may 20th and they told me not to worry that they would refund me the moneyNo refund ever cameso on 06/01/I filed a dispute with my Credit card company and they initailly gave me a refund, then Godaddy won the dispute and I got re-billed the $I spoke with a Brandon at Go daddy and he told me they would give me a refund after days, On August , they said that they would not give a refund ever
I just want my money backI never used there service nor did I ever want it
I recently purchased a domain *** from undeveloped and transferred that domain to GodaddyI received an email after transfer to Godaddy that the prior owner opted out of the 60-day lock so that I could transfer the domain out of GodaddyI went to transfer the domain to *** domains and I couldn't Godaddy locked the domain for days stating that the prior owner placed the domain on a 60-day lockThis is a lieI contacted the prior owner and they stated that the did NOT place the domain on a 60-day lock
Godaddy is the absolute worse company to deal withThey screw customers with upcharges for privacy and protection*** domains is way betterNever use Godaddy!
I spoke to a customer service agent in October about my hosting site *** ** *** ***I was asking questions about subdomains and add on domains, when the answers made clear to me that the product did not fit my needs, I made it clear than I would not be renewing the web hostingthe associate until then kept pushing for me to renewi told her the hard sell had no business in our dialogue as I had not had my questions answeredi made clear I do not do auto renew so that needed to be taken offwell, it was noteven when I thought I had all the auto renews turned to the off position, I still got $taken out of my checking account on Nov this payment was NOT authorizedwhen I saw what happened when my budget numbers did not add up in my checking account, I was told there was no refund availableone, it was over an imaginary hours, which was not made clear at firstthen when I showed that I turn off all the auto renews and that backed my play, the customer service representative got snotty with me and I hung up on himi went back through my accountmy products to my account shows nothing but Undawnted being renewed in Februaryi went through manage *** ** *** Today and nothing else came up about renewalsso I believed I had canceled any renewal with the turning off the renewal button for that websitelittle did I know there are different cancellation pagessomeone NOT affiliated with godaddy had to show me today where they hell that was I am disabled and do need assistanceAssistance I did not receive from the Godaddy representativei didn't want to renew this hosting package as it did not fit my needsi expressed that to your customer service agent back in Octoberit should have been taken care of by her then and thereinstead, it seems godaddy has a policy of blame the customer and that is why I hung up on your last customer service agentto me, godaddy stole that renewal money out of my accounti will be researching a new hosting/domain companyi do not call to get pushed for a salei do not call to get blamedi call to get issues resolved favorable to both parties, I was even nice enough to suggest a pro rated refund as I did not want to continue this deluxe hostingbut that was ignoredthat is terrible customer serviceterrible company policyi do not see going forward with godaddy in the future and considering I am the blogger/website manager for west Phoenix communities, I am going to find a company more willing to work with usThank you,
*** ***
…Also, Godaddy does not take emails anymoreWith my disability, it is too hard on me physically to be on the phonemy lungs hurt and it exhausts meAnother example of poor customer service
Hello,
Close to six weeks ago I called regarding renewing my hosting
I was told that my main domain and the hosting account renew at different dates and that the representative can merge those dates together to make it easier for meI agreed to it
I was put on hold and it took a while to make those changes
When this was done, the time came to payI was told my total is almost $
I was confused as I've never paid that much, so I figured this is in advance
I was told that's because we've merged those dates and I have to pay in advance, and that the representative is ready for that credit card number whenever I amI was feeling pressure because he told me he'd "help me out," then he took all this time to set it up, then he asked for the card number and there was silence on the phone
I asked about the price per month and whether there's any chance I could pay monthlyI was told this one has to be in advance
I knew I agreed to merge the datesI
I purchased a service from GoDaddy that did not work correctlyNot only was I paying for a service that I could not use, I also lost out on consulting contracts because of this issueI have asked for my money to be returned to me yet no one can seem to tell me who I should speak to and no one is calling me back to correct the issue
Our auto-renew was turned off by some kind of system glitch in October 2015, at no fault of our own days after we purchased (we never even logged in after that)We called because the renewal never occurred and the website was subsequently turned offWe spoke to the supervisor and she said it was our fault and that we had to pay $to restore the website's contentThe supervisor said it was office policy and she did not want to waive this fee even though there was 0% chance it was the customer's faultSo we paid the fee and then she said it would take 7-business days for the restore to be complete! It was a very rude experience and we will be looking to cancel our service with GoDaddy within a few weeksWe are lifetime GoDaddy customers and this experience with customer service has changed our minds about the company we used to love for so many years
Extortion! Been a customer since Been on the phone hours with GoDaddy They claim billing has no phone # Received email Feb, Mar, Apr stating billing failed, then receipt for product renewal received Next notice came today at noon Billing Failed Checked web address, site not availableCalled to see what issue was, found out website deleted! years of web data deleted! They claim it's POLICY They want to extort $to press the button to restore the data Now asking for $80, over a $payment not even days late, just received notice TODAY They claim they do not keep billing records over days, to verify they sent an email stating billing failed, and then a receipt after, months in a row It appeared to be an issue with GoDaddy billing to my updated credit card # hours on the phone and no resolution other than extorting $for years worth of data
I signed up (monthly) for an online store I noticed different times that my online store was not working and not available online I called different times asking the problem I received different answers each time and never really resolved because it happened more times (that I knew of) The most recent phone call, the rep put me on hold and told me that it would be working again and did not tell me anything more I asked what happened and how long? No answer I told me my concern of paying for a service/product and not working I felt misrepresented and told the rep that FRAUD is a concern because my credit card was being charged for a service not working He then accused me of logging into my account and causing the problem Since I have not logged into my account in the last two weeks, I was not happy with this answer I should NOT be accused of the problem He then laughed This was unprofessional
I paid for two website rebuilds and it has been a nightmareI have spend over hours and 10+ months hours dealing with tjis companyI have to keep pointing out all their errors and they completely disregard my detailed notes and emails wasting my timeI hadn’t to postpone one website rebuild which I paid for a nearly a year ago- and as such I have paid for a service I am not gettingDealing with the other site which was supposed to be the easier fix was a nightmareWe finally got it 90% perfect and came to find out that today BOTH sites are not up and runningI have paid nearly $for what? Their new way of dealing with rebuilds is horribleYou talk to multiple people and information is lost in translation if you willIt is like the game broken telephone where one person tells another and what is supposed to be done is notWhether my websites are riddled with mistakes and/or are not up and running is a very poor reflection on me and my business which is unacceptable and c
In May of I purchased a different plan from GodaddyThe sales agent promised me that if I switched to this other plan, I would keep both my *** and *** email addressesBut when I switched to GoCentral website hosting, they deleted my *** without letting me know, without explaining that this email was attached to my shopping cartI asked them to restore it and they said if I paid over $
I asked them to honor the promises made by their sales agentSo I wrote this in Chat
7:25, Jul
*** ***: You are not listening nor responding to what I wroteYour sales agent said If I dropped my Shipping cart as it was not generating sales on my custom products it would save me moneyAnd three times! I asked if I would keep both emailsHE SAID I WOULD KEEP BOTH EMAIL ACCOUNTS! GOT IT!
7:30, Jul
Owen: Yes I understand that but the point wherein you can keep the ema
A GoDaddy customer service rep called us to offer to renew our services for our commercial website The agent was extremely aggressive about asking for our sales numbers, how much our wholesale cost on products is, asking for our percent markup etc The agent also discussed other peoples businesses with us We found this to be an extremely unprofessional conversion as none of these questions were relevant to the conversation or the products offeredWe certainly may be incorrect in our assumption but it seemed very much like the agent was trying to extract private and sensitive information for his own, or a friends personal gain
We will no longer host through GoDaddy after speaking with this agent
GoDaddy retains credit card / personal information after purchases, and do not have the authorization to do so When speaking with the representatives of the company, it is stated that credit card information is needed to be maintained in order to renew the domains / accounts / services When completing purchases, there is an option that allows for "auto-renewal" (yes / no) When selected "No" there is no other indications that information is retained for any reason whatsoever, no statement that financial information is retained, nothing in writing Searching www.godaddy.com/legal, when directed by company representatives to read in order to justify this companies' actions, fail to direct to exact title, section, paragraph, subparagraph to which it states that they are retaining financial information in order to maintain 'their records'
I went to godaddy.com to purchase domain namesPrior to me making the purchase through the companyI called customer service an spoke to a gentlemen by the name of James, who great assisting me to make sure I understand what I am purchasing and what are some of the beneficial perks of add certain featuresOnce I got to the end to make my purchase there was an issueFor some reason, I was not able to complete my purchase order which at the time I was still on the phone with James from customer service who had access to account and was seeing the message I was givenJames then stated that there might be a problem which my banking account and give them a call to see if it is something on there endBefore ending the call I verified with James that once I call my bank to figure out what the issue is I can continue and pay $which was what I was quoted before continuing to complete my orderThe next day Feb9th I called my bank and my account was fine, so I proceed to finish mak
Go daddy repon July sold me NEW web service for a year and with this change in my service they would switch me over as part of the dealweeks later I called to find out why it was not done, rep told me I have to do it
What!!! I have no idea how to do your jobI assumed if I did not use it I would get a refund, a refund for something I NEVER GOT TO USE! All this time I have been charged a month for the same serviceI just noticed on my account that I never received a refundwhen I called today to find out why I was told well too bad the service was in place for youso no refund or creditThey did not earn the
I am/was a customer of Go Daddy for years and recently decided to change companiesI was not getting all that I could be getting so I shopped around and made a decision to move away from Go Daddy and Go to WixI started this process in March of On April 13, 2016, I decided it was time to change over and so I stopped auto renew on my products at Go Daddy and purchased a premium account with WixI then wondered if I had to do anymore with Go Daddy directly and so in fear of doing the wrong thing, I talked to someone via CHAT and his name was WilliamHe told me that if I transferred and was going with the other company, I would not have to do anything else with Go Daddy nor pay them for anything and the new company would own the domain(I copied and pasted that chat session.) On April 27, 2016, I talked to Bryce (via chat and have that copied as well) and he informed me that my domain was in fact NOT transferred and that I needed to follow the procedures to get the privacy ca
We found a $unauthorized charge for domain names and a premium domain name on our GoDaddy accountWe did not authorize these charges and are not aware of what the $premium domain even isWe called Support and they said I requested this over chat, in which I did notOf course, there are no refunds for premium domain namesI did chat with chat to renew Office emails, in which I did have to enter in my PIN
I am personally suspicious of this being an inside job for an employee to gain commission on such a high dollar domain
I been getting charged every year transactions from godaddy.com
POS DEBIT DNH*GODADDY.COM *** AZ Link to more information in a new browser window$
MiscDebit POS DEBIT DNH*GODADDY.COM *** AZ Link to more information in a new browser window$
I would like to know what they are charging for and I would like to cancel and get my refundlast time I remember I had godaddy was years agoI tried to call the customer service and had to wait minutes on phone than hanged up
We removed our Credit Card from GoDaddys auto-renewal to host our site over one year ago and deleted our non-profits credit card information from their service GoDaddy charged us without our approval or knowledge on September 11, $
Being a small non-profit, it took us time to organize our IT personnel, webdesigner, and finance coordinator to figure out this charge was not authorized and not part of our hosting with GODaddy When we reached out to GODaddy, they confirmed we had been removed from auto-renewal
They also confirmed this charge was for emails they were storing for us We never set up or approved an email account with GoDaddy, and customer service claimed this was a promotion and out account was set up with a default to receive emails We were never
even informed we had an email, so our IT personnel and webdesigner went in to manually retrieve all these lost emails we had no knowledge off When we asked customer service how they got our Credit Card
GoDaddy is suppressing emails that are homes for our puppies, by not updating incoming email as they are sent to our account We received notice today of an email that was sent Saturday for a thousand dollar puppy, which the family regrettably stated 'they already found another puppy.'
In July I hired GoDaddy to design a website for my non-profit businessWith the domain and website hosting, design and email accounts the total bill came to $It took the design team over weeks to design a website for us to reviewAfter reviewing our new site which I was expecting a glamorous site I was really disappointedit looked like a year old designed itWe made several changes only to review it a second time with little or no changes doneThey said they could go back and revise it if I wanted to pay another $plus dollarsI canceled my Word Press $179.88, WordPress Design Set up fee $less 30% and my Get Found account$Total refund should have been $on July they said it would take 3-daysOn AugI followed up on my refund to see why it had not been credited backThey GoDaddy finally credited by credit card $Leaving a balance of $
IN May hours after being charged a fee, I called go daddy and canceled my orderThey told me not to worry and I would not be charged againOn May 15th of I was charged again , I called them around may 20th and they told me not to worry that they would refund me the moneyNo refund ever cameso on 06/01/I filed a dispute with my Credit card company and they initailly gave me a refund, then Godaddy won the dispute and I got re-billed the $I spoke with a Brandon at Go daddy and he told me they would give me a refund after days, On August , they said that they would not give a refund ever
I just want my money backI never used there service nor did I ever want it
I recently purchased a domain *** from undeveloped and transferred that domain to GodaddyI received an email after transfer to Godaddy that the prior owner opted out of the 60-day lock so that I could transfer the domain out of GodaddyI went to transfer the domain to *** domains and I couldn't Godaddy locked the domain for days stating that the prior owner placed the domain on a 60-day lockThis is a lieI contacted the prior owner and they stated that the did NOT place the domain on a 60-day lock
Godaddy is the absolute worse company to deal withThey screw customers with upcharges for privacy and protection*** domains is way betterNever use Godaddy!
I spoke to a customer service agent in October about my hosting site *** ** *** ***I was asking questions about subdomains and add on domains, when the answers made clear to me that the product did not fit my needs, I made it clear than I would not be renewing the web hostingthe associate until then kept pushing for me to renewi told her the hard sell had no business in our dialogue as I had not had my questions answeredi made clear I do not do auto renew so that needed to be taken offwell, it was noteven when I thought I had all the auto renews turned to the off position, I still got $taken out of my checking account on Nov this payment was NOT authorizedwhen I saw what happened when my budget numbers did not add up in my checking account, I was told there was no refund availableone, it was over an imaginary hours, which was not made clear at firstthen when I showed that I turn off all the auto renews and that backed my play, the customer service representative got snotty with me and I hung up on himi went back through my accountmy products to my account shows nothing but Undawnted being renewed in Februaryi went through manage *** ** *** Today and nothing else came up about renewalsso I believed I had canceled any renewal with the turning off the renewal button for that websitelittle did I know there are different cancellation pagessomeone NOT affiliated with godaddy had to show me today where they hell that was I am disabled and do need assistanceAssistance I did not receive from the Godaddy representativei didn't want to renew this hosting package as it did not fit my needsi expressed that to your customer service agent back in Octoberit should have been taken care of by her then and thereinstead, it seems godaddy has a policy of blame the customer and that is why I hung up on your last customer service agentto me, godaddy stole that renewal money out of my accounti will be researching a new hosting/domain companyi do not call to get pushed for a salei do not call to get blamedi call to get issues resolved favorable to both parties, I was even nice enough to suggest a pro rated refund as I did not want to continue this deluxe hostingbut that was ignoredthat is terrible customer serviceterrible company policyi do not see going forward with godaddy in the future and considering I am the blogger/website manager for west Phoenix communities, I am going to find a company more willing to work with usThank you,
*** ***
…Also, Godaddy does not take emails anymoreWith my disability, it is too hard on me physically to be on the phonemy lungs hurt and it exhausts meAnother example of poor customer service
Hello,
Close to six weeks ago I called regarding renewing my hosting
I was told that my main domain and the hosting account renew at different dates and that the representative can merge those dates together to make it easier for meI agreed to it
I was put on hold and it took a while to make those changes
When this was done, the time came to payI was told my total is almost $
I was confused as I've never paid that much, so I figured this is in advance
I was told that's because we've merged those dates and I have to pay in advance, and that the representative is ready for that credit card number whenever I amI was feeling pressure because he told me he'd "help me out," then he took all this time to set it up, then he asked for the card number and there was silence on the phone
I asked about the price per month and whether there's any chance I could pay monthlyI was told this one has to be in advance
I knew I agreed to merge the datesI
I purchased a service from GoDaddy that did not work correctlyNot only was I paying for a service that I could not use, I also lost out on consulting contracts because of this issueI have asked for my money to be returned to me yet no one can seem to tell me who I should speak to and no one is calling me back to correct the issue
Our auto-renew was turned off by some kind of system glitch in October 2015, at no fault of our own days after we purchased (we never even logged in after that)We called because the renewal never occurred and the website was subsequently turned offWe spoke to the supervisor and she said it was our fault and that we had to pay $to restore the website's contentThe supervisor said it was office policy and she did not want to waive this fee even though there was 0% chance it was the customer's faultSo we paid the fee and then she said it would take 7-business days for the restore to be complete! It was a very rude experience and we will be looking to cancel our service with GoDaddy within a few weeksWe are lifetime GoDaddy customers and this experience with customer service has changed our minds about the company we used to love for so many years
Extortion! Been a customer since Been on the phone hours with GoDaddy They claim billing has no phone # Received email Feb, Mar, Apr stating billing failed, then receipt for product renewal received Next notice came today at noon Billing Failed Checked web address, site not availableCalled to see what issue was, found out website deleted! years of web data deleted! They claim it's POLICY They want to extort $to press the button to restore the data Now asking for $80, over a $payment not even days late, just received notice TODAY They claim they do not keep billing records over days, to verify they sent an email stating billing failed, and then a receipt after, months in a row It appeared to be an issue with GoDaddy billing to my updated credit card # hours on the phone and no resolution other than extorting $for years worth of data
I signed up (monthly) for an online store I noticed different times that my online store was not working and not available online I called different times asking the problem I received different answers each time and never really resolved because it happened more times (that I knew of) The most recent phone call, the rep put me on hold and told me that it would be working again and did not tell me anything more I asked what happened and how long? No answer I told me my concern of paying for a service/product and not working I felt misrepresented and told the rep that FRAUD is a concern because my credit card was being charged for a service not working He then accused me of logging into my account and causing the problem Since I have not logged into my account in the last two weeks, I was not happy with this answer I should NOT be accused of the problem He then laughed This was unprofessional
I paid for two website rebuilds and it has been a nightmareI have spend over hours and 10+ months hours dealing with tjis companyI have to keep pointing out all their errors and they completely disregard my detailed notes and emails wasting my timeI hadn’t to postpone one website rebuild which I paid for a nearly a year ago- and as such I have paid for a service I am not gettingDealing with the other site which was supposed to be the easier fix was a nightmareWe finally got it 90% perfect and came to find out that today BOTH sites are not up and runningI have paid nearly $for what? Their new way of dealing with rebuilds is horribleYou talk to multiple people and information is lost in translation if you willIt is like the game broken telephone where one person tells another and what is supposed to be done is notWhether my websites are riddled with mistakes and/or are not up and running is a very poor reflection on me and my business which is unacceptable and c
In May of I purchased a different plan from GodaddyThe sales agent promised me that if I switched to this other plan, I would keep both my *** and *** email addressesBut when I switched to GoCentral website hosting, they deleted my *** without letting me know, without explaining that this email was attached to my shopping cartI asked them to restore it and they said if I paid over $
I asked them to honor the promises made by their sales agentSo I wrote this in Chat
7:25, Jul
*** ***: You are not listening nor responding to what I wroteYour sales agent said If I dropped my Shipping cart as it was not generating sales on my custom products it would save me moneyAnd three times! I asked if I would keep both emailsHE SAID I WOULD KEEP BOTH EMAIL ACCOUNTS! GOT IT!
7:30, Jul
Owen: Yes I understand that but the point wherein you can keep the ema
A GoDaddy customer service rep called us to offer to renew our services for our commercial website The agent was extremely aggressive about asking for our sales numbers, how much our wholesale cost on products is, asking for our percent markup etc The agent also discussed other peoples businesses with us We found this to be an extremely unprofessional conversion as none of these questions were relevant to the conversation or the products offeredWe certainly may be incorrect in our assumption but it seemed very much like the agent was trying to extract private and sensitive information for his own, or a friends personal gain
We will no longer host through GoDaddy after speaking with this agent
GoDaddy retains credit card / personal information after purchases, and do not have the authorization to do so When speaking with the representatives of the company, it is stated that credit card information is needed to be maintained in order to renew the domains / accounts / services When completing purchases, there is an option that allows for "auto-renewal" (yes / no) When selected "No" there is no other indications that information is retained for any reason whatsoever, no statement that financial information is retained, nothing in writing Searching www.godaddy.com/legal, when directed by company representatives to read in order to justify this companies' actions, fail to direct to exact title, section, paragraph, subparagraph to which it states that they are retaining financial information in order to maintain 'their records'
I went to godaddy.com to purchase domain namesPrior to me making the purchase through the companyI called customer service an spoke to a gentlemen by the name of James, who great assisting me to make sure I understand what I am purchasing and what are some of the beneficial perks of add certain featuresOnce I got to the end to make my purchase there was an issueFor some reason, I was not able to complete my purchase order which at the time I was still on the phone with James from customer service who had access to account and was seeing the message I was givenJames then stated that there might be a problem which my banking account and give them a call to see if it is something on there endBefore ending the call I verified with James that once I call my bank to figure out what the issue is I can continue and pay $which was what I was quoted before continuing to complete my orderThe next day Feb9th I called my bank and my account was fine, so I proceed to finish mak
Go daddy repon July sold me NEW web service for a year and with this change in my service they would switch me over as part of the dealweeks later I called to find out why it was not done, rep told me I have to do it
What!!! I have no idea how to do your jobI assumed if I did not use it I would get a refund, a refund for something I NEVER GOT TO USE! All this time I have been charged a month for the same serviceI just noticed on my account that I never received a refundwhen I called today to find out why I was told well too bad the service was in place for youso no refund or creditThey did not earn the