I accidentally made a purchase on this website (based on confusing/misleading product information)After multiple calls and emails, I have been unable to get the charge refunded and the company contines to forward me to a team that doesn't respond to me
I signed up for a GoDaddy account days ago, paying $and some change for various services I found out the plan I was on wouldn't allow me to build the website I needed Luckily, the correct plan was the same exact pricing I contacted GoDaddy and asked to switch the plan They refused!! AND, THEY DENIED ME A REFUND JUST AFTER DAYS, THEY WOULDN'T EVEN SWITCH MY SERVICES FOR THE SAME EXACT AMOUNT THAT WAS JUST PAID!!!
I was trying to secure the domain name of ***i aaw that it was already takenWhen I looked it up, it said it was repossessed by Godaddy.comi contacted them directly to find out if iI could buy itI was told that I would have to go through the proxy service to buy itI asked them why I would have to do that when they already owned itI gave up and paid in am effort to buy itWhen they discovered they oqned it, they refundwd my moneyI was told for a fee, I could reaerve it once it becam availableI paid and waitedI was eventually told it was up for auctionI called again and asked why I could not just buy it as that was my understandingI was told I had to secure it through the auctionI bod on it and waitedFive minutes beforw the auction was to end, another bid came inI tried to bid on it but it said I had to sign inI was confused as I was already signed inDespite that fact, I signed in again and it would not allow me to bidAfter I thought I had l
We had a website with godaddy ***) that we were paying $monthly to maintain our siteThe money was being deducted automatically every monthWe noticed today that our site was downWhen I logged into the site to see what was going on, the only alert we had was for renew our domain name for Our domain was paid up until 6/5/( I prepaid for year) I was confused, but thinking maybe that was the issue, I just paid itWhen I contacted them via telephone I was rudely told by a woman named Victoria that our usual payment method was declined on 11/7/and they sent us emails from that time alerting us that we needed to change payment methodsI received one email back o 11/7/that I must have missedThere were no further emailsThe credit card on file with them had expired and I was not awareI was told that it would be to restore our websiteThe was ONLY for the domain nameThe domain WAS good up until 6/5/Paying the e
GoDaddy sent me an email renewal notification for an email service which was no longer being hosted by GoDaddyA GoDaddy official instructed me that all of the emails were still being hosted by Godaddy, which was not correctI asked the representative to no renew my email account until we confirmed who was hosting the email accountsI confirmed that the emails I was using were not being hosted by GoDaddy and requested that my email accounts be cancelled
I was subsequently billed by GoDaddy for the email accountsI called GoDaddy and was told that they would walk me through cancelling the account and I would be issued a refundAfter cancelling, I was not issued a refund and I called again and was told that it would be escalated to a supervisorI reviewed the chain of events with a supervisor and she apologized for the misrepresentations by the GoDaddy representatives but indicated that no refund would be issued and said that they could reinstate the account, even though the e
I have used Godaddy for yearsI have had pretty good luck up until recentlyThe customer support which was so great has really took a turn for the worseI keep getting talked into buying more and more to fix the overall problemI keep getting put on spam lists for my websitesIt is always because of someone else on their servers are spamming but everyone gets punishedI have had to call about times some at 3amI just got off phone and manager pretty much told me to email them with complaints would not even talk to me
I have been a goDaddy customer for a while now and have had absolutely no problems and for the most part everyone is very friendly until today The problem is this Last year I renewed one of my company's hosting account (metdiadownload.com) and told them it was going to be temporary (a few months) The agent at the time said I could call in and close that hosting site and transfer the balance at any time, no problem Today, I called in to do so and to transfer the remaining balance to another hosting site that my company owns Agent Angie said it was not possible and that in they changed the policy Last year was and no mention of any time limit was made Not only that, she was kind of rude I have never had a bad experience with goDaddy till today and this needs to be resolved immediately
I have an issude with a domain registered with GodaddyI tried contacting their support several times through opening a support ticketI have not received any responseMy domain is my business and it has been unresponsive for several days
Horrible experience I have talked to someone at the company days in a row and every time I feel like the person is inconvenienced by my call I called because my renewal should be and they sent renewals totaling over They told me one of the renewals needed hours to remove and in the mean time they turned off my website I am now down for hours and they "can't help me." Its up on their end So disgusted right now Do not use this company
When calling customer support it states "We will be with you shortly" It is never short, I call every week and the same story, no one available, what a crockDone business with this company for over years, WASTE OF F TIME nowSlowly closing my accounts, complete BSNo one ever available
I find charge for $from GoDaddy on my *** *** *** statement from on July 20th I call Godaddy on July 20th to inquire about the charge The agent at godaddy is unable to find the transaction in it's records and recommends that I charge back the transaction with American Express I file a dispute with American Express on July
I receive a letter in the mail from American Express on August 24th with information identifying the transaction and related information The letter contains all of the information I would have needed to cancel the service from GoDaddy and receive a credit
When I call Go Daddy today, I am told that since it's been more than days, they will no longer refund my charge There was no possible way for me to cancel within days The fact that I filed the dispute regarding the unidentifiable transaction with GoDaddy with American Express within days of the transaction date made no difference
That's crazy It is an unfair b
I purchased a domain auction account with GoDaddy however it is apparently unfit for purpose, as I have repeatedly attempted to list domains with it only for them to be marked as "pending" and then disappear without any kind of notification or error message
Further, I have been unable to seek support for this as GoDaddy has apparently destroyed their support service, grinding it down to nothing but a phone-line that I cannot call without incurring chargesThis makes this likewise unfit for purpose, forcing me to seek a refund via the Revdex.com complaints process; as a support service that can potentially cost more than the product I am seeking support for is incredibly hostile towards customers!
I would like to request a refund of this apparently non-functional auctions account
I'm disgusted by how this company rips off its customers who hired their "Dream Team" for website designFirst, you can't just hire them for design alone, but you are bound to continue an annual contract of 1,a yearAnd if you cancel this purposeless contract, you lose the designDoesn't matter if you want to manage the design by yourself after they design itNope, GoDaddy deletes it and you have to start from scratchOk, so you may think...well for professional services from such a large company that everyone's heard of...isn't it worth it? They must have signature serviceRead carefully: WRONGI've been the Dream Design Team customer for three years nowThat's nearly $4,I've paid them to date, and that only include the one initial web design(Which in itself isn't very good from my experience, but that's a different areaMaybe I just got unlucky with a bum designer.) ANYWAY, they only provide a half hour (mins) per month for "maintenance updates." That's itDo you get to rollover your half hour to the next month if you don't need any maintenance updates one month? NOPENo rollovers So, I'm doing the mathWith the exception of the initial web design project three years ago, I'm now paying $a month, that's $a month if you look at the three years in oneFinally, today I called the "Dream Team" to make a very simple update which included, and I kid you not, ONLY inserting two images and two text boxes into one pageThey told me that would take up to seven business daysI was like....what??? It's plunking two images and two text boxes into a webpagebusiness days? She said, our designers have other clients they're working onI was like...if your designers are so busy that they can't take minutes (tops) to plunk in a couple items, then GoDaddy should use all the $$$ it's raking in from its Dream Team customers and hire some more staffAs soon as my contract experiences, I'm so out of there
Needed to remove my saved CC details from my GoDaddy account - I cant run the risk of getting charged random 2ndary features that I never agreed to , which seems to be their MO
Anyways - this apparently is impossible to do , they literally hold your CC ransom
The only option they provide, is the cancel ALL your current products with NO refund - thats the only way they will relinquish YOUR Credit Card!
Un-ethical is an understatementThese practices are the reason why America is destined to failCorporate ss
As I have previously had discussions with the Godaddy Management team, I was sent e-mails to renew services, which I had no intention of renewing- since I never proceeded with business plan, did not need any of their services----these e-mails, over dozen, all stated my service would expire- I let them "expire" but not responding or renewing I later discovered they charged my cc over $for an "auto-renewal" of services which I never agreed to terms of service I have not received a refund, despite one of their reps validating I never proceeded with any use of the services I do not understand how their business strategy works, but I suspect a class action lawsuit has been tried, will be tried, or has been won-
I would like an immediate refund to the services I never enrolled in, never used, but was charged for-
Thanks
I have never run into a company that is as unapologetic and incompetent as GoDaddy The platform is horrible, there are repeated problems and they even erased my former email service prior to the 14-day deadline They take no accountability for their mistakes and I wish to see these issues escalated I am under contract with them until February but this needs to be fixed for other customers as they have a horrible reputation
I renewed .com and .net domains on GoDaddy for instructional writerI was charged twice. I charged back 2nd chargeof dollars GoDaddy took name, down kept 1st charge and want additional $(legal and chargeback $32)They parked my name with ads making mone for them Upon initial contact, It took supervisors and a couple of days to get them to find the 2nd chargeThey originally stated I charged back the original charge Later they said after finding second charge that I extended the domain name I explained that was not true You don't have to put in two orders to do thatRenewals are automatically set for two yearsI changed to one yearI received one confirmation and one receiptMy bank statement had the same number assigned to both charges indicating duplicate I contacted VP on LinkedIn -no luck No one addressed it was a duplicate charge due to their technical issuesNo recourseI feel like I a being robbed and stronged armThat is my free
I canceled Godaddy website hosting several years agoI continued to get charged, so I canceled again on January 21, I have the cancelation email from 1/21/ As I had previously cancelled service, my January charge was refundedI received an email on January 21, 2018, confirming that my service was canceledMy earlier cancelation attempt was confirmed in an old email address that I no longer have access toAgain, I do have access to the 1/21/cancelation confirmation from godaddy.comOn July 28, 2018, I received an email stating that my service would be automatically renewed on 1/4/ I signed in and saw that my service was indeed set to automatically renew on 1/4/I called and the customer service representative confirmed that the service was set to renew 1/4/even though I had previously canceled serviceHad I not called, I would have been automatically charged for the service that I had canceled twice beforeI believe that I have been receiving charges
I was re billed for two years for account # *** for providing a domain name and two years of webbuilder I am no longer with this group and left over months ago and gave the new leadership the login and password info I thought they had changed the account over to be billed for the charges I am only asking for the webbuilder to be refunded because this service is has never been used The domain name I am not asking for because they are using the domain name and I do not want to take their website down and treat them the same way Godaddy's customer service is treating me in the matter I was told by David I had by contract days to cancel and I missed the window by two days He is very condescending in dealing with customers and I asked to speak with his supervisor and he told me his supervisor would tell me the same thing I asked to speak to his supervisor and he put me on hold and told me his supervisor would not talk to me and he was not going to refund the charge
Today I noticed a chatge to my bank account in the amount of $I called to inquire what this charge was for since I did not receive prior notice Come to find out it is a renewal charge for a birthday gift I purchased for a family member last year in 2/16/Here is the kicker they charged my new bank card which was receuved by me in October I did not authoruze them ti charge this new card When I spoke with the representative he stated that I had used this new card for my initial purchase in february Bold face lie What they did is attach my card to my friend's account when I contacted them to update the billing information for my account When I confronted the rep about this, he said they did not He lied I want full refund to my bank account ASAP They are liars and predators
I accidentally made a purchase on this website (based on confusing/misleading product information)After multiple calls and emails, I have been unable to get the charge refunded and the company contines to forward me to a team that doesn't respond to me
I signed up for a GoDaddy account days ago, paying $and some change for various services I found out the plan I was on wouldn't allow me to build the website I needed Luckily, the correct plan was the same exact pricing I contacted GoDaddy and asked to switch the plan They refused!! AND, THEY DENIED ME A REFUND JUST AFTER DAYS, THEY WOULDN'T EVEN SWITCH MY SERVICES FOR THE SAME EXACT AMOUNT THAT WAS JUST PAID!!!
I was trying to secure the domain name of ***i aaw that it was already takenWhen I looked it up, it said it was repossessed by Godaddy.comi contacted them directly to find out if iI could buy itI was told that I would have to go through the proxy service to buy itI asked them why I would have to do that when they already owned itI gave up and paid in am effort to buy itWhen they discovered they oqned it, they refundwd my moneyI was told for a fee, I could reaerve it once it becam availableI paid and waitedI was eventually told it was up for auctionI called again and asked why I could not just buy it as that was my understandingI was told I had to secure it through the auctionI bod on it and waitedFive minutes beforw the auction was to end, another bid came inI tried to bid on it but it said I had to sign inI was confused as I was already signed inDespite that fact, I signed in again and it would not allow me to bidAfter I thought I had l
We had a website with godaddy ***) that we were paying $monthly to maintain our siteThe money was being deducted automatically every monthWe noticed today that our site was downWhen I logged into the site to see what was going on, the only alert we had was for renew our domain name for Our domain was paid up until 6/5/( I prepaid for year) I was confused, but thinking maybe that was the issue, I just paid itWhen I contacted them via telephone I was rudely told by a woman named Victoria that our usual payment method was declined on 11/7/and they sent us emails from that time alerting us that we needed to change payment methodsI received one email back o 11/7/that I must have missedThere were no further emailsThe credit card on file with them had expired and I was not awareI was told that it would be to restore our websiteThe was ONLY for the domain nameThe domain WAS good up until 6/5/Paying the e
GoDaddy sent me an email renewal notification for an email service which was no longer being hosted by GoDaddyA GoDaddy official instructed me that all of the emails were still being hosted by Godaddy, which was not correctI asked the representative to no renew my email account until we confirmed who was hosting the email accountsI confirmed that the emails I was using were not being hosted by GoDaddy and requested that my email accounts be cancelled
I was subsequently billed by GoDaddy for the email accountsI called GoDaddy and was told that they would walk me through cancelling the account and I would be issued a refundAfter cancelling, I was not issued a refund and I called again and was told that it would be escalated to a supervisorI reviewed the chain of events with a supervisor and she apologized for the misrepresentations by the GoDaddy representatives but indicated that no refund would be issued and said that they could reinstate the account, even though the e
I have used Godaddy for yearsI have had pretty good luck up until recentlyThe customer support which was so great has really took a turn for the worseI keep getting talked into buying more and more to fix the overall problemI keep getting put on spam lists for my websitesIt is always because of someone else on their servers are spamming but everyone gets punishedI have had to call about times some at 3amI just got off phone and manager pretty much told me to email them with complaints would not even talk to me
I have been a goDaddy customer for a while now and have had absolutely no problems and for the most part everyone is very friendly until today The problem is this Last year I renewed one of my company's hosting account (metdiadownload.com) and told them it was going to be temporary (a few months) The agent at the time said I could call in and close that hosting site and transfer the balance at any time, no problem Today, I called in to do so and to transfer the remaining balance to another hosting site that my company owns Agent Angie said it was not possible and that in they changed the policy Last year was and no mention of any time limit was made Not only that, she was kind of rude I have never had a bad experience with goDaddy till today and this needs to be resolved immediately
I have an issude with a domain registered with GodaddyI tried contacting their support several times through opening a support ticketI have not received any responseMy domain is my business and it has been unresponsive for several days
Horrible experience I have talked to someone at the company days in a row and every time I feel like the person is inconvenienced by my call I called because my renewal should be and they sent renewals totaling over They told me one of the renewals needed hours to remove and in the mean time they turned off my website I am now down for hours and they "can't help me." Its up on their end So disgusted right now Do not use this company
When calling customer support it states "We will be with you shortly" It is never short, I call every week and the same story, no one available, what a crockDone business with this company for over years, WASTE OF F TIME nowSlowly closing my accounts, complete BSNo one ever available
I find charge for $from GoDaddy on my *** *** *** statement from on July 20th I call Godaddy on July 20th to inquire about the charge The agent at godaddy is unable to find the transaction in it's records and recommends that I charge back the transaction with American Express I file a dispute with American Express on July
I receive a letter in the mail from American Express on August 24th with information identifying the transaction and related information The letter contains all of the information I would have needed to cancel the service from GoDaddy and receive a credit
When I call Go Daddy today, I am told that since it's been more than days, they will no longer refund my charge There was no possible way for me to cancel within days The fact that I filed the dispute regarding the unidentifiable transaction with GoDaddy with American Express within days of the transaction date made no difference
That's crazy It is an unfair b
I purchased a domain auction account with GoDaddy however it is apparently unfit for purpose, as I have repeatedly attempted to list domains with it only for them to be marked as "pending" and then disappear without any kind of notification or error message
Further, I have been unable to seek support for this as GoDaddy has apparently destroyed their support service, grinding it down to nothing but a phone-line that I cannot call without incurring chargesThis makes this likewise unfit for purpose, forcing me to seek a refund via the Revdex.com complaints process; as a support service that can potentially cost more than the product I am seeking support for is incredibly hostile towards customers!
I would like to request a refund of this apparently non-functional auctions account
I'm disgusted by how this company rips off its customers who hired their "Dream Team" for website designFirst, you can't just hire them for design alone, but you are bound to continue an annual contract of 1,a yearAnd if you cancel this purposeless contract, you lose the designDoesn't matter if you want to manage the design by yourself after they design itNope, GoDaddy deletes it and you have to start from scratchOk, so you may think...well for professional services from such a large company that everyone's heard of...isn't it worth it? They must have signature serviceRead carefully: WRONGI've been the Dream Design Team customer for three years nowThat's nearly $4,I've paid them to date, and that only include the one initial web design(Which in itself isn't very good from my experience, but that's a different areaMaybe I just got unlucky with a bum designer.) ANYWAY, they only provide a half hour (mins) per month for "maintenance updates." That's itDo you get to rollover your half hour to the next month if you don't need any maintenance updates one month? NOPENo rollovers So, I'm doing the mathWith the exception of the initial web design project three years ago, I'm now paying $a month, that's $a month if you look at the three years in oneFinally, today I called the "Dream Team" to make a very simple update which included, and I kid you not, ONLY inserting two images and two text boxes into one pageThey told me that would take up to seven business daysI was like....what??? It's plunking two images and two text boxes into a webpagebusiness days? She said, our designers have other clients they're working onI was like...if your designers are so busy that they can't take minutes (tops) to plunk in a couple items, then GoDaddy should use all the $$$ it's raking in from its Dream Team customers and hire some more staffAs soon as my contract experiences, I'm so out of there
Needed to remove my saved CC details from my GoDaddy account - I cant run the risk of getting charged random 2ndary features that I never agreed to , which seems to be their MO
s
Anyways - this apparently is impossible to do , they literally hold your CC ransom
The only option they provide, is the cancel ALL your current products with NO refund - thats the only way they will relinquish YOUR Credit Card!
Un-ethical is an understatementThese practices are the reason why America is destined to failCorporate s
As I have previously had discussions with the Godaddy Management team, I was sent e-mails to renew services, which I had no intention of renewing- since I never proceeded with business plan, did not need any of their services----these e-mails, over dozen, all stated my service would expire- I let them "expire" but not responding or renewing I later discovered they charged my cc over $for an "auto-renewal" of services which I never agreed to terms of service I have not received a refund, despite one of their reps validating I never proceeded with any use of the services I do not understand how their business strategy works, but I suspect a class action lawsuit has been tried, will be tried, or has been won-
I would like an immediate refund to the services I never enrolled in, never used, but was charged for-
Thanks
I have never run into a company that is as unapologetic and incompetent as GoDaddy The platform is horrible, there are repeated problems and they even erased my former email service prior to the 14-day deadline They take no accountability for their mistakes and I wish to see these issues escalated I am under contract with them until February but this needs to be fixed for other customers as they have a horrible reputation
I renewed .com and .net domains on GoDaddy for instructional writerI was charged twice. I charged back 2nd chargeof dollars GoDaddy took name, down kept 1st charge and want additional $(legal and chargeback $32)They parked my name with ads making mone for them Upon initial contact, It took supervisors and a couple of days to get them to find the 2nd chargeThey originally stated I charged back the original charge Later they said after finding second charge that I extended the domain name I explained that was not true You don't have to put in two orders to do thatRenewals are automatically set for two yearsI changed to one yearI received one confirmation and one receiptMy bank statement had the same number assigned to both charges indicating duplicate I contacted VP on LinkedIn -no luck No one addressed it was a duplicate charge due to their technical issuesNo recourseI feel like I a being robbed and stronged armThat is my free
I canceled Godaddy website hosting several years agoI continued to get charged, so I canceled again on January 21, I have the cancelation email from 1/21/ As I had previously cancelled service, my January charge was refundedI received an email on January 21, 2018, confirming that my service was canceledMy earlier cancelation attempt was confirmed in an old email address that I no longer have access toAgain, I do have access to the 1/21/cancelation confirmation from godaddy.comOn July 28, 2018, I received an email stating that my service would be automatically renewed on 1/4/ I signed in and saw that my service was indeed set to automatically renew on 1/4/I called and the customer service representative confirmed that the service was set to renew 1/4/even though I had previously canceled serviceHad I not called, I would have been automatically charged for the service that I had canceled twice beforeI believe that I have been receiving charges
I was re billed for two years for account # *** for providing a domain name and two years of webbuilder I am no longer with this group and left over months ago and gave the new leadership the login and password info I thought they had changed the account over to be billed for the charges I am only asking for the webbuilder to be refunded because this service is has never been used The domain name I am not asking for because they are using the domain name and I do not want to take their website down and treat them the same way Godaddy's customer service is treating me in the matter I was told by David I had by contract days to cancel and I missed the window by two days He is very condescending in dealing with customers and I asked to speak with his supervisor and he told me his supervisor would tell me the same thing I asked to speak to his supervisor and he put me on hold and told me his supervisor would not talk to me and he was not going to refund the charge
Today I noticed a chatge to my bank account in the amount of $I called to inquire what this charge was for since I did not receive prior notice Come to find out it is a renewal charge for a birthday gift I purchased for a family member last year in 2/16/Here is the kicker they charged my new bank card which was receuved by me in October I did not authoruze them ti charge this new card When I spoke with the representative he stated that I had used this new card for my initial purchase in february Bold face lie What they did is attach my card to my friend's account when I contacted them to update the billing information for my account When I confronted the rep about this, he said they did not He lied I want full refund to my bank account ASAP They are liars and predators