I called the customer service a couple times from September because of my frustrations of not being able to accept email and can't login to their site until I decided to cancel all the service (office 365, search engine visibility and wesbite builder) except for the domains I thought everything's good until today when I checked my credit card bill and saw that I have charges from go daddy for the services that I cancelled They told me today that they cannot cancel, they can only stop the automatic renewal and that I need to do it in their website but I cant even login to their site I keep requesting to reset my password but doesn't work I spend my whole afternoon trying to get it resolved, talked to guys from the company but no one can help but my finally the last email I got to reset password works so I cancelled
I don't think that it's fair to get charge on something that doesn't work and wasted my time and made me frustrated
They charged me for the yearly amount
We had a website with godaddy ***) that we were paying $monthly to maintain our siteThe money was being deducted automatically every monthWe noticed today that our site was downWhen I logged into the site to see what was going on, the only alert we had was for renew our domain name for Our domain was paid up until 6/5/( I prepaid for year) I was confused, but thinking maybe that was the issue, I just paid itWhen I contacted them via telephone I was rudely told by a woman named Victoria that our usual payment method was declined on 11/7/and they sent us emails from that time alerting us that we needed to change payment methodsI received one email back o 11/7/that I must have missedThere were no further emailsThe credit card on file with them had expired and I was not awareI was told that it would be to restore our websiteThe was ONLY for the domain nameThe domain WAS good up until 6/5/Paying the e
My complaint relates to receiving an unknown, unapproved monthly billing charge for $on occasions
On 10/25/I paid $for the web hosting company's "Discount Domain Club Membership" (Order #***) which helped reduce the overall cost of multiple domains when purchased in volume over months This package included some bundled services including "Premium Cash Parking" (month term at $0.00), "GoDaddy Auctions - Membership w/ DomainAlertPro Monitoring" (year term at $0.00), "Auctions Membership" (unspecified term at $0.00), and "Pro Domain Alert" (unspecified term at $0.00) I did not renew this membership months later in
On 1/25/I noticed an $charge for "Premium Cash Parking Renewal" (Order #***) Reviewing my order history, I realized GoDaddy had also charged me for this $service on 12/25/(Order #***) and on 11/25/(Order #***)
On 1/25/I called GoDaddy to dispute these unauthorized charges
I have been a customer for Godaddy since I have three web sites that were scheduled to renew automatically on the 1st week of every monthIn the 1st week of January for some reason the credit card in there system did not go through though I had sufficient balance in my card
They deleted all my web sites abruptly and cancelled my accountsI lost all my files and I spent over $for the site designs
They said they sent email notificationsThat is a lieThere emails system and the dash board they changed recently and that is why lots of old accounts got affected
They had my phone numberBefore canceling and deleting all the files why they did not send a text message at least
Hi
we are constantly receiving text messages from various phone numbers offering us discounts on Godaddy logo services
we have asked them to stop, but the messages keep coming
we receive an average of three text messages per day during weekdays
I bought Domain Buy Service for the domain *** from Godaddy and received no serviceThe status of the service was changed to "closed" while they took my money
- There is no update on the negotiation status on the contact with seller
- There is no transparent communication trail
- The status of the negotiation got closed immediately even though no service was provided
This is the laziest way of making money ever
I discontinued services with this company in August I received my credit card bill on 9-6-and found a charge on that bill for one of the services I had cancelledI spoke with representatives ( Maria, and Justin C) requesting a refund of the chargeNeither person was cooperative during the conversations and did not refund the amountI asked to speak with another manager and the request was deniedI will never do business with this company againThey are rude, and not concerned with customer service at all
Last month I paid someone to transfer my website from GoDaddy to another hosting companyI received emails from GoDaddy saying they were sorry to see me go so I know it happenedI can see the site on my new hosting company accountToday I see on my bank account that GoDaddy charged me for another months of hosting on a website that isn't even parked there anymoreI called and the agent said that it had been days since they billed me and they cannot give a refund!
I called GODaddy to obtain a web page domain September 22, and paid $and was told by the representative that it was a year prescription that I cancelled via the telephone with a representative in August of this year A GoDaddy representative called me today and I had informed him I was not interested in there products and in August when I cancelled my prescription I requested to take my number off of there soliciting list and informed I never used the services that I paid for due to there website was not user friendly and constantly would freezeThe representative then told me that they auto renewed the prescription and my debit card was charged $on September 23, I am requesting a full refund due to I never authorized GODaddy to take any money from my account, the prescription was cancelled and I never agreed to an auto renewalCr ***
I made a purchase of website builder for a period of year under annual plan with the mutual understanding that I can cancel anytime before year and get credited for un-used term of the serviceThis was was reason why I purchased for year vyear or monthsNow Godaddy is claiming that there no such understanding or conversation like that and I am bound by 30-day refund policy onlyTo me that sound absurd, the purchase was for software services and a period of term how can it be that "you bought and it stuck with it"I would like a pro rata refund for the period I am not going to use the product or the service
I purchases a multi year hosting plan from Godaddy in that is good until I was informed that Godaddy changed their terms and services and was not cancelling my account and would not give me a refundThey offered to roll the money into another product but would not refund for the services I paid forTotal frauds at Godaddy, we spent major time moving our sites to another hosting provide after this issue due to the unethical business practices of Godaddy!
Seren was the contact person
I am an outpatient that invested in a website domain, hosting, Microsoft software and other products/services as part of my healthcare plan to reach my career objectivesThe website I paid to have is not in service and the company kept my money and used me for more information without giving me anything worth my money, time or informationI am a licensed consumer affairs job seeker that tried to create a professional public relations site that I paid to have
On 1/25/I paid for and began the designing of a web site for the *** *** *** ***., a 501(c)(3) not for profit nature preserve and education charity in Pound Ridge, NYOn the same date we paid $2,for
1) WordPress Design Service hosting $
2) WordPress Design Services $2,
3) Tax $
I started submitting materials for the web site beginning on 1/30/and sent the remaining on 2/7/I received an email confirming receipt of the materials, but was repeatedly ask there was a lot of confusion and I was asked repeatedly asked resubmit the materials, which would eventually be located later in the folderOn 2/15, they notified me that they would begin the web site and would accept no new materialsAccording to their contract I was to receive a rough draft of the site within daysOn March 1, I still had not heard anything from themThey notified me that they were ready to go over the site with me and sent me the linkI was very di
I was trying to secure the domain name of ***i aaw that it was already takenWhen I looked it up, it said it was repossessed by Godaddy.comi contacted them directly to find out if iI could buy itI was told that I would have to go through the proxy service to buy itI asked them why I would have to do that when they already owned itI gave up and paid in am effort to buy itWhen they discovered they oqned it, they refundwd my moneyI was told for a fee, I could reaerve it once it becam availableI paid and waitedI was eventually told it was up for auctionI called again and asked why I could not just buy it as that was my understandingI was told I had to secure it through the auctionI bod on it and waitedFive minutes beforw the auction was to end, another bid came inI tried to bid on it but it said I had to sign inI was confused as I was already signed inDespite that fact, I signed in again and it would not allow me to bidAfter I thought I had l
I have had nothing but problems with GoDaddy since AprilMy website goes down and they don't fix itThey then blame meIt has gone down several times and this time they can't get it backI am going to have to pay MORE money to my web designer to get it back! I have already paid her for this and Go Daddy lost all the informationI pay Go Daddy for back up on my sites and they still lost it! I have lost numerous sales and spent HOURS of my time on the phone with them with no resolve! I need my site up and workingThey have also lied to me on several accounts about the services they provide! Please help me to get the problem solved and to save other consumers from this night mare!!!
I am on a shared server of godaddys I have since notice a server outage issue with their resource script - Their resource script normally keeps a certain website from using too many resourcesI have proof that their resource script is bringing down every site on my server and that I am not going over my resource limitI have screenshots/web test of all of thisI have given them all of this info and they still refuse to admit they have a problemI am currently stuck on their system and they are forcing me to find a new provider - This is very hard to do with a websiteThey have a 99% sla and they refuse to admit they even have an issueI have provided hours of my own time proving to them they have a server issue and they did notice something and fixed it for a few hours - only for it to returnThey then stated it was my resources AGAINeven after they noticed an issue, and they have my graphs showing I am not going over resource limitsI reached out to twitter and after abou
This past weekend I contacted Go Daddy with the intent of heaving them host my website They asked if I would like an email associated with that website (***) I said yes as long as it would be forwarded to my primary email: *** This past Tuesday I contacted them again regarding this issue and they informed me that the person who originally did this did it wrong and it would have to corrected I contacted them on Wednesday and they told that this time it would work I checked this morning (April 29th) and it didn't work Each day when I turn on my computer Go Daddy has a pwindow asking me to setup my email account Today I did this and when I checked my emails all my folders, email addresses and messages were gone I contacted Go Daddy twice on Friday April 29th, the 1st time I spoke with Aland and teh second time with Joseph and both refused to lift a finger to help me They curtly informed me to go to Microsoft with this problem I
I purchases a multi year hosting plan from Godaddy in that is good until I was informed that Godaddy changed their terms and services and was not cancelling my account and would not give me a refundThey offered to roll the money into another product but would not refund for the services I paid forTotal frauds at Godaddy, we spent major time moving our sites to another hosting provide after this issue due to the unethical business practices of Godaddy!
Seren was the contact person
I paid for site web developer pro where Godaddy said that the performance would be better and this has not been but has got extremely slow I am requesting a refund of th website pro WordPress package
I have been a goDaddy customer for a while now and have had absolutely no problems and for the most part everyone is very friendly until today The problem is this Last year I renewed one of my company's hosting account (metdiadownload.com) and told them it was going to be temporary (a few months) The agent at the time said I could call in and close that hosting site and transfer the balance at any time, no problem Today, I called in to do so and to transfer the remaining balance to another hosting site that my company owns Agent Angie said it was not possible and that in they changed the policy Last year was and no mention of any time limit was made Not only that, she was kind of rude I have never had a bad experience with goDaddy till today and this needs to be resolved immediately
I called the customer service a couple times from September because of my frustrations of not being able to accept email and can't login to their site until I decided to cancel all the service (office 365, search engine visibility and wesbite builder) except for the domains I thought everything's good until today when I checked my credit card bill and saw that I have charges from go daddy for the services that I cancelled They told me today that they cannot cancel, they can only stop the automatic renewal and that I need to do it in their website but I cant even login to their site I keep requesting to reset my password but doesn't work I spend my whole afternoon trying to get it resolved, talked to guys from the company but no one can help but my finally the last email I got to reset password works so I cancelled
I don't think that it's fair to get charge on something that doesn't work and wasted my time and made me frustrated
They charged me for the yearly amount
We had a website with godaddy ***) that we were paying $monthly to maintain our siteThe money was being deducted automatically every monthWe noticed today that our site was downWhen I logged into the site to see what was going on, the only alert we had was for renew our domain name for Our domain was paid up until 6/5/( I prepaid for year) I was confused, but thinking maybe that was the issue, I just paid itWhen I contacted them via telephone I was rudely told by a woman named Victoria that our usual payment method was declined on 11/7/and they sent us emails from that time alerting us that we needed to change payment methodsI received one email back o 11/7/that I must have missedThere were no further emailsThe credit card on file with them had expired and I was not awareI was told that it would be to restore our websiteThe was ONLY for the domain nameThe domain WAS good up until 6/5/Paying the e
My complaint relates to receiving an unknown, unapproved monthly billing charge for $on occasions
On 10/25/I paid $for the web hosting company's "Discount Domain Club Membership" (Order #***) which helped reduce the overall cost of multiple domains when purchased in volume over months This package included some bundled services including "Premium Cash Parking" (month term at $0.00), "GoDaddy Auctions - Membership w/ DomainAlertPro Monitoring" (year term at $0.00), "Auctions Membership" (unspecified term at $0.00), and "Pro Domain Alert" (unspecified term at $0.00) I did not renew this membership months later in
On 1/25/I noticed an $charge for "Premium Cash Parking Renewal" (Order #***) Reviewing my order history, I realized GoDaddy had also charged me for this $service on 12/25/(Order #***) and on 11/25/(Order #***)
On 1/25/I called GoDaddy to dispute these unauthorized charges
I have been a customer for Godaddy since I have three web sites that were scheduled to renew automatically on the 1st week of every monthIn the 1st week of January for some reason the credit card in there system did not go through though I had sufficient balance in my card
They deleted all my web sites abruptly and cancelled my accountsI lost all my files and I spent over $for the site designs
They said they sent email notificationsThat is a lieThere emails system and the dash board they changed recently and that is why lots of old accounts got affected
They had my phone numberBefore canceling and deleting all the files why they did not send a text message at least
Hi
we are constantly receiving text messages from various phone numbers offering us discounts on Godaddy logo services
we have asked them to stop, but the messages keep coming
we receive an average of three text messages per day during weekdays
I bought Domain Buy Service for the domain *** from Godaddy and received no serviceThe status of the service was changed to "closed" while they took my money
- There is no update on the negotiation status on the contact with seller
- There is no transparent communication trail
- The status of the negotiation got closed immediately even though no service was provided
This is the laziest way of making money ever
I discontinued services with this company in August I received my credit card bill on 9-6-and found a charge on that bill for one of the services I had cancelledI spoke with representatives ( Maria, and Justin C) requesting a refund of the chargeNeither person was cooperative during the conversations and did not refund the amountI asked to speak with another manager and the request was deniedI will never do business with this company againThey are rude, and not concerned with customer service at all
Last month I paid someone to transfer my website from GoDaddy to another hosting companyI received emails from GoDaddy saying they were sorry to see me go so I know it happenedI can see the site on my new hosting company accountToday I see on my bank account that GoDaddy charged me for another months of hosting on a website that isn't even parked there anymoreI called and the agent said that it had been days since they billed me and they cannot give a refund!
I called GODaddy to obtain a web page domain September 22, and paid $and was told by the representative that it was a year prescription that I cancelled via the telephone with a representative in August of this year A GoDaddy representative called me today and I had informed him I was not interested in there products and in August when I cancelled my prescription I requested to take my number off of there soliciting list and informed I never used the services that I paid for due to there website was not user friendly and constantly would freezeThe representative then told me that they auto renewed the prescription and my debit card was charged $on September 23, I am requesting a full refund due to I never authorized GODaddy to take any money from my account, the prescription was cancelled and I never agreed to an auto renewalC
r ***
I made a purchase of website builder for a period of year under annual plan with the mutual understanding that I can cancel anytime before year and get credited for un-used term of the serviceThis was was reason why I purchased for year vyear or monthsNow Godaddy is claiming that there no such understanding or conversation like that and I am bound by 30-day refund policy onlyTo me that sound absurd, the purchase was for software services and a period of term how can it be that "you bought and it stuck with it"I would like a pro rata refund for the period I am not going to use the product or the service
I purchases a multi year hosting plan from Godaddy in that is good until I was informed that Godaddy changed their terms and services and was not cancelling my account and would not give me a refundThey offered to roll the money into another product but would not refund for the services I paid forTotal frauds at Godaddy, we spent major time moving our sites to another hosting provide after this issue due to the unethical business practices of Godaddy!
Seren was the contact person
I am an outpatient that invested in a website domain, hosting, Microsoft software and other products/services as part of my healthcare plan to reach my career objectivesThe website I paid to have is not in service and the company kept my money and used me for more information without giving me anything worth my money, time or informationI am a licensed consumer affairs job seeker that tried to create a professional public relations site that I paid to have
On 1/25/I paid for and began the designing of a web site for the *** *** *** ***., a 501(c)(3) not for profit nature preserve and education charity in Pound Ridge, NYOn the same date we paid $2,for
1) WordPress Design Service hosting $
2) WordPress Design Services $2,
3) Tax $
I started submitting materials for the web site beginning on 1/30/and sent the remaining on 2/7/I received an email confirming receipt of the materials, but was repeatedly ask there was a lot of confusion and I was asked repeatedly asked resubmit the materials, which would eventually be located later in the folderOn 2/15, they notified me that they would begin the web site and would accept no new materialsAccording to their contract I was to receive a rough draft of the site within daysOn March 1, I still had not heard anything from themThey notified me that they were ready to go over the site with me and sent me the linkI was very di
I was trying to secure the domain name of ***i aaw that it was already takenWhen I looked it up, it said it was repossessed by Godaddy.comi contacted them directly to find out if iI could buy itI was told that I would have to go through the proxy service to buy itI asked them why I would have to do that when they already owned itI gave up and paid in am effort to buy itWhen they discovered they oqned it, they refundwd my moneyI was told for a fee, I could reaerve it once it becam availableI paid and waitedI was eventually told it was up for auctionI called again and asked why I could not just buy it as that was my understandingI was told I had to secure it through the auctionI bod on it and waitedFive minutes beforw the auction was to end, another bid came inI tried to bid on it but it said I had to sign inI was confused as I was already signed inDespite that fact, I signed in again and it would not allow me to bidAfter I thought I had l
I have had nothing but problems with GoDaddy since AprilMy website goes down and they don't fix itThey then blame meIt has gone down several times and this time they can't get it backI am going to have to pay MORE money to my web designer to get it back! I have already paid her for this and Go Daddy lost all the informationI pay Go Daddy for back up on my sites and they still lost it! I have lost numerous sales and spent HOURS of my time on the phone with them with no resolve! I need my site up and workingThey have also lied to me on several accounts about the services they provide! Please help me to get the problem solved and to save other consumers from this night mare!!!
I am on a shared server of godaddys I have since notice a server outage issue with their resource script - Their resource script normally keeps a certain website from using too many resourcesI have proof that their resource script is bringing down every site on my server and that I am not going over my resource limitI have screenshots/web test of all of thisI have given them all of this info and they still refuse to admit they have a problemI am currently stuck on their system and they are forcing me to find a new provider - This is very hard to do with a websiteThey have a 99% sla and they refuse to admit they even have an issueI have provided hours of my own time proving to them they have a server issue and they did notice something and fixed it for a few hours - only for it to returnThey then stated it was my resources AGAINeven after they noticed an issue, and they have my graphs showing I am not going over resource limitsI reached out to twitter and after abou
This past weekend I contacted Go Daddy with the intent of heaving them host my website They asked if I would like an email associated with that website (***) I said yes as long as it would be forwarded to my primary email: *** This past Tuesday I contacted them again regarding this issue and they informed me that the person who originally did this did it wrong and it would have to corrected I contacted them on Wednesday and they told that this time it would work I checked this morning (April 29th) and it didn't work Each day when I turn on my computer Go Daddy has a pwindow asking me to setup my email account Today I did this and when I checked my emails all my folders, email addresses and messages were gone I contacted Go Daddy twice on Friday April 29th, the 1st time I spoke with Aland and teh second time with Joseph and both refused to lift a finger to help me They curtly informed me to go to Microsoft with this problem I
I purchases a multi year hosting plan from Godaddy in that is good until I was informed that Godaddy changed their terms and services and was not cancelling my account and would not give me a refundThey offered to roll the money into another product but would not refund for the services I paid forTotal frauds at Godaddy, we spent major time moving our sites to another hosting provide after this issue due to the unethical business practices of Godaddy!
Seren was the contact person
I paid for site web developer pro where Godaddy said that the performance would be better and this has not been but has got extremely slow I am requesting a refund of th website pro WordPress package
I have been a goDaddy customer for a while now and have had absolutely no problems and for the most part everyone is very friendly until today The problem is this Last year I renewed one of my company's hosting account (metdiadownload.com) and told them it was going to be temporary (a few months) The agent at the time said I could call in and close that hosting site and transfer the balance at any time, no problem Today, I called in to do so and to transfer the remaining balance to another hosting site that my company owns Agent Angie said it was not possible and that in they changed the policy Last year was and no mention of any time limit was made Not only that, she was kind of rude I have never had a bad experience with goDaddy till today and this needs to be resolved immediately