Our company has contacted GoDaddy many times about our customers not receiving our emailsWhen we send emails to people we never get any bounce-back or error messages but our clients are still not receiving anything from us
This has been happening to clients that have dealt with us for years and all of a sudden we can’t communicate by email which is how we conduct over 80% of our businessAnd we have done our due diligence with having our clients check Spam Folders and Junk Mail, and make sure we were on their safe list etcWe have done all the common sense procedures that are available to end-users of GoDaddy products
GoDaddy keeps telling us that the issue is not on their end and everything on our account including DNS and SMTP settings are all perfect and the messages have been “delivered” Our clients each tell us the messages have not been delivered but GoDaddy doesn’t seem to care
GoDaddy simply denies there is an issue and keeps referring people to their support
I bought a godaddy hosting and domain name years agoThis year I did not want the service I made sure "Auto-Renew" option was turned off and yet they charged me $for the service Once I saw this on my credit card I called and spoke to a person saying that they would process the refund Its been months later and spoken to different people to many different people and Godaddy Representative says they won't issue a refund because its passed days I was beyond upset that instead of screaming I decided to call my credit card company Don't buy from this people, they are a bunch of rip off artists who pass the conversation to many different people in order to avoid issuing a refund
In May of that GoDaddy charged for a service that I requested to be cancelled on 4-21-Their notes clearly stated that I did not want to renew at this time and would call back if something changed
Originally, was contacted by this company on 4-21-to inform me that my transaction didn't go through due to a new credit cardI informed the representitive of godaddy that I no longer needed their servicesI informed them that my business was not in operation and that I did not wish to renew my services and I would call them back if things changedUnfortunately, I did not notice that on 4-27-they charged me $for a service that I requested to be cancelled and refused to give my new credit card information to
I did notice the charge on 4-18-of $and it prompted me to check my account for the previous yearThat's when I discovered that I was charged after I requested that my account not be renewed
Today, I contacted the company and I spoke with a represent
I contracted this company to renew my domain name (of years) this company attempted to do a domain transfer and this company did not adequately contact me to alert me that they were having issues with processing my request the company did not fulfill the request, the domain name expired and I lost it Now I have to buy it back for $from Go Daddy (or one of its shell corporations)
This company's representative stated that I was spoken to on 4/27/2015, when I pressed for more evidence, such as what did I say, why wasn't a letter sent to me, why wasn't a voice mail left....the response changed....we do not do that The rep stated that in the ONE attempt I was spoken to, I stated I could not speak- I could not speak I was in a meeting and asked the person to call back Did that individual follow up in such an urgent matter No Now I have lost my domain Whether or not I get satisfaction....from the multitude of complaints about this corporatin...WHY IS it allow
Trying to steal my domainI registered a domain in 2011, created traffic for it with a popular blog for yearsOne day, I try to linto my site and it's not thereIn it's place is the Godaddy expired domain pageIn my control panel, the domain is set to expire 12/2/But Godaddy affirms that expired on 2/12/They're trying to swipe my domain because it has ranking and favorable keywords in the domain nameShamelessWon't be using them again
Someone Locked my account after I successfully created a new password to my account, After I talked to a representative someone asked a PIN number from my account, I explain that I have password to my account and I do not have PIN number
and a representative refused to help and not allow me to log in to my profile and have service that a paid for a whole year
Some kind of fraud company creating a jail at their site and stealing real money from costumers that way
probably have a spy network and also transmuting personal legal information to a 3rd party and a 3rd party spamming personal email at the time you sleep and not allow you to get confident about your own environment, while someone does that way and breaking personality with a threatI noticed also that many spammers that reproducing a refer emails or referrals are continuing using the same network and environment and after you complain about people at their site refuse to talk about or do not replyI see a lot of negativ
I have been trying to manage my SOA record on domains using GoDaddy's Premium DNS serviceThe form gives me an edit button that does not work When I called and spoke to sales and support (one dept), they informed me that thiey did not understand dns much less why I would want to change my recordsI then spoke to a supervisor, who again told me she did not understand dns or why I would want to edit my recordsShe did tell me that they do not allow me to edit my SOA record, and they can not edit it eitherDespite the fact that they are using an unmonitored email address as the responsible party in violation of ICAAN directives
After cancelling my domain name and auto renewal, my credit card was still charged I then went on to godaddy.com to ensure that I had cancelled correctly, it showed that my account had indeed been cancelled I then had to call and speak with a representative to get a refund When I asked how it was that they could charge my account without authorization I was given a run around and never got an answer They only said that they could guarantee me it wouldn't happen again, which is hard to believe seeing they took my money without authorization
I have problems again with my domain names hosted at goDaddyEvery to months they literally *** UP something without telling youThey have ZERO CUSTOMER OBSESSIONThe domains *** shows a white page and if you allow popups they display the goDaddy upsale pageI also have several redirects *** ,, ***,, *** and they stopped workingI have been on the call with a woman for minutes and she was telling me the most itic things like clear the browser cache when I told her I was using several browsers and several subdomains and none were workingSHE WAS LAZY TRYING TO BLOW ME OFF INSTEAD OF FINDING THE ROOT CAUSEI had to call back, second time I called back was 940pm MST , and right now I i am talking with a guy who claims his name is Coulton and that he cannot give me his employee id or any other identificationFor minutes I kept asking him probably times, to talk to a supervisor, and
I transferred my domain name away from GoDaddy on 4/9/17, before it expired GoDaddy rejected the transfer because the email of the administrative contact had changed within days, even though ICANN (GoDaddy's regulator) does not allow GoDaddy to deny a transfer on this basis I spoke by phone to GoDaddy on the evening of 4/9/and was advised to send them an email and reinitiate the transfer on 4/10/ I was told that I am entitled to a day grace period after expiration to initiate the transfer Early on the morning of 4/10/17, they autorenewed the domain even though they knew I was transferring it away I immediately called and requested the autorenew to be undone The rep informed me that doing so would delete my domain name and they would deny me the mandatory day grace period The rep said to reinitiate the transfer and request a refund, which they would grant I did so, and today on 4/15/17, representative Chuck denied the refund and said, "there's nobody you ca
My name is *** ***I am GoDaddy Cr ***I was informed by Customer Service personnel that ~for reasons unknown to me~ I also appear in their records with Cr
In February 5th2018, I entered a contractual agreement with GoDaddy to host a web site of my choiceAt that time, I also purchase a new Domain NameBoth transactions are shown in the Screenshot of the invoice with Order Number *** which is attached to this claim
I decided to abandon the Domain Name I acquired that day, I then decided to host a web site that I own since the year I proceeded to enquire GoDaddy Customer Service personnel as to how I should upload files and graphics
At that time, I was informed that my web site was wrongly assigned the Windows Operating System, and that transferring my account to a *** *** will cost approximately $
Since I voluntarily abandoned the Domain Name ***, I assume the lose; but I do not acc
I have an account with GoDaddy and on 3/26/my email products automatically renewed I was unaware that the product was set up to auto renew I did not want this to happen and did not realize it until I checked my credit card account On 4/29/I contacted GoDaddy and was told that I was days beyond the refund date The gentleman was rude in conversing with me and I asked for a supervisor This gentleman was even ruder and when I asked to speak to his supervisor he refused He stated that his supervisor's name was Joy I have been with this company for many years and in the past have been happy with their service and cannot believe that they are going to lose my business over a day period on their refund policy Their lack of concern over losing customers was unbelievable When I told them that I was going to pursue my complaint all he said was "That is certainly your prerogative
They are holding my access to my account hostageI do not ever remember requesting or authorizing their two-party authentication service however it is on my accountThe cell phone number which is listed on my account is no longer active and because the only way they will allow me access was through that cell phone number I have been told I have to email a copy of my government id to their anonymous email address (no information about who would have access to my private personal information including address, ID number and date of birth)I am not agreeable to emailing (or providing in any other manner) my personal identifying informationWhat is wholly amazing to me is that I haven’t ever provided personal goverment issued identification information previously so how and why would my sending it now allow them to give me access to my domains and my products which I have paid forAdditionally the service that needs to be renewed is my law firm email account where time-sensitive email
I have waited up all night on an account change that Godaddy told me was suppose to happenOnce I contacted them they lied and told me I had talked to someone I didn't (a Jason when I spoke with an Ashley) and now are trying to hoax me out of a year's registration I just paid for, when in the past they have reneged and taken away the most important of the services that I paid for, like email which I desperately needed when I originally setup my account but even though it was said to be "unlimited" Godaddy quickly taken away what I had while I attempted to get my domain going, ultimately destroying my domain's successAfter over hours of waiting on the domain change to happen (I was told a year would be added since my year I paid for was missing), nothing was doneAfter another hour on the phone, they told me again I could wait an hour and should have a the year added after telling me that it wasn't going to happen as Ashley told meTotal incompetence, all over an error Godaddy's system made
I have been with this company for a couple of years and for the most time have been satisfiedWith the exception of the renewal of my account with them last year and this oneI get the domain, website builder and email package and every year I ask them before I pay with my debit card if that includes everything and just like last year they told me yesI am on all kind of deadlines and dont have time to keep being put on hold just to be told I need to give them my credit card and pay for something yet againNor do I need my customers to tell me that something is wrong with my web page and I find out through themIt is bad business and cost me a customer worth $for this project
The content for my domain, premiersabrage.com, were irreversibly deleted without warningMy domain had expired on 7/30/2017, at which point I received "Product Failed Billing Notification" emails stating that my card on file could not be billed These emails also said "Don't risk losing your products", however, in no way did they explicitly state that my products would be deleted, or when for that matter
When addressing with customer support via the Live Chat this afternoon, I first spoke with Carmel who notified me of the issueCarmel than escalated me to her supervisor, Owen, who provided extremely unsatisfactory service, showing signs of incompetence in his handling of my concernsI stated several times that my concern was with the lack of clear and proper communication about the irreversible deletion of my content, and spent nearly an hour conversing in circles with himHe then provided a snippet from their Terms of Service which stated "Prior to termination of the Service
Two years ago, I had a domain name of (***) with go daddyThey took my renew payment of out of my atm/debit card, which caused my account to be hit with overdraft fees at the bankI called go daddy to complain about what happened and they did not assist me in resolving the issuesI told the representative that go daddy should at least warn their customer when their going to put a charge through the bank to give me time to deposit money into the accountWhen I called the bank to reverse the charges because I did not authorize go daddy to take the funds at that timeGo daddy turned around and tried to put additional fees on my account which made the billing issues worsego daddy has been holding my domain name for ransom for the past two years and will not release it back to the registrar to be hosted by another companyI do not want go daddy to host this account anymorebut like I said their holding it for ransom until I pay the entire debt that t
I was overcharged by GoDaddy for domain registration renewal it was supposed to be charged $but was charged $instead they insisted there was nothing they could do and refused to give back the difference they are now holding my domain hostage unless I pay an additional $
I was told when I bought the Year subscription I had ten emailsNow I don'tThey said I had options back then but not today, they don't exist any moreBut I get one for my web builder and that wasn't there eitherThey did give me that one because it still existsThey don't know why it wasn't on there to begin with but they know it should be thereI needed the other email addresses to do business but now they want me to buy more email addresses
Our company has contacted GoDaddy many times about our customers not receiving our emailsWhen we send emails to people we never get any bounce-back or error messages but our clients are still not receiving anything from us
This has been happening to clients that have dealt with us for years and all of a sudden we can’t communicate by email which is how we conduct over 80% of our businessAnd we have done our due diligence with having our clients check Spam Folders and Junk Mail, and make sure we were on their safe list etcWe have done all the common sense procedures that are available to end-users of GoDaddy products
GoDaddy keeps telling us that the issue is not on their end and everything on our account including DNS and SMTP settings are all perfect and the messages have been “delivered” Our clients each tell us the messages have not been delivered but GoDaddy doesn’t seem to care
GoDaddy simply denies there is an issue and keeps referring people to their support
I bought a godaddy hosting and domain name years agoThis year I did not want the service I made sure "Auto-Renew" option was turned off and yet they charged me $for the service Once I saw this on my credit card I called and spoke to a person saying that they would process the refund Its been months later and spoken to different people to many different people and Godaddy Representative says they won't issue a refund because its passed days I was beyond upset that instead of screaming I decided to call my credit card company Don't buy from this people, they are a bunch of rip off artists who pass the conversation to many different people in order to avoid issuing a refund
In May of that GoDaddy charged for a service that I requested to be cancelled on 4-21-Their notes clearly stated that I did not want to renew at this time and would call back if something changed
Originally, was contacted by this company on 4-21-to inform me that my transaction didn't go through due to a new credit cardI informed the representitive of godaddy that I no longer needed their servicesI informed them that my business was not in operation and that I did not wish to renew my services and I would call them back if things changedUnfortunately, I did not notice that on 4-27-they charged me $for a service that I requested to be cancelled and refused to give my new credit card information to
I did notice the charge on 4-18-of $and it prompted me to check my account for the previous yearThat's when I discovered that I was charged after I requested that my account not be renewed
Today, I contacted the company and I spoke with a represent
I contracted this company to renew my domain name (of years) this company attempted to do a domain transfer and this company did not adequately contact me to alert me that they were having issues with processing my request the company did not fulfill the request, the domain name expired and I lost it Now I have to buy it back for $from Go Daddy (or one of its shell corporations)
This company's representative stated that I was spoken to on 4/27/2015, when I pressed for more evidence, such as what did I say, why wasn't a letter sent to me, why wasn't a voice mail left....the response changed....we do not do that The rep stated that in the ONE attempt I was spoken to, I stated I could not speak- I could not speak I was in a meeting and asked the person to call back Did that individual follow up in such an urgent matter No Now I have lost my domain Whether or not I get satisfaction....from the multitude of complaints about this corporatin...WHY IS it allow
Trying to steal my domainI registered a domain in 2011, created traffic for it with a popular blog for yearsOne day, I try to linto my site and it's not thereIn it's place is the Godaddy expired domain pageIn my control panel, the domain is set to expire 12/2/But Godaddy affirms that expired on 2/12/They're trying to swipe my domain because it has ranking and favorable keywords in the domain nameShamelessWon't be using them again
Someone Locked my account after I successfully created a new password to my account, After I talked to a representative someone asked a PIN number from my account, I explain that I have password to my account and I do not have PIN number
and a representative refused to help and not allow me to log in to my profile and have service that a paid for a whole year
Some kind of fraud company creating a jail at their site and stealing real money from costumers that way
probably have a spy network and also transmuting personal legal information to a 3rd party and a 3rd party spamming personal email at the time you sleep and not allow you to get confident about your own environment, while someone does that way and breaking personality with a threatI noticed also that many spammers that reproducing a refer emails or referrals are continuing using the same network and environment and after you complain about people at their site refuse to talk about or do not replyI see a lot of negativ
I have been trying to manage my SOA record on domains using GoDaddy's Premium DNS serviceThe form gives me an edit button that does not work When I called and spoke to sales and support (one dept), they informed me that thiey did not understand dns much less why I would want to change my recordsI then spoke to a supervisor, who again told me she did not understand dns or why I would want to edit my recordsShe did tell me that they do not allow me to edit my SOA record, and they can not edit it eitherDespite the fact that they are using an unmonitored email address as the responsible party in violation of ICAAN directives
After cancelling my domain name and auto renewal, my credit card was still charged I then went on to godaddy.com to ensure that I had cancelled correctly, it showed that my account had indeed been cancelled I then had to call and speak with a representative to get a refund When I asked how it was that they could charge my account without authorization I was given a run around and never got an answer They only said that they could guarantee me it wouldn't happen again, which is hard to believe seeing they took my money without authorization
I have problems again with my domain names hosted at goDaddyEvery to months they literally *** UP something without telling youThey have ZERO CUSTOMER OBSESSIONThe domains *** shows a white page and if you allow popups they display the goDaddy upsale pageI also have several redirects *** ,, ***,, *** and they stopped workingI have been on the call with a woman for minutes and she was telling me the most i
tic things like clear the browser cache when I told her I was using several browsers and several subdomains and none were workingSHE WAS LAZY TRYING TO BLOW ME OFF INSTEAD OF FINDING THE ROOT CAUSEI had to call back, second time I called back was 940pm MST , and right now I i am talking with a guy who claims his name is Coulton and that he cannot give me his employee id or any other identificationFor minutes I kept asking him probably times, to talk to a supervisor, and
I transferred my domain name away from GoDaddy on 4/9/17, before it expired GoDaddy rejected the transfer because the email of the administrative contact had changed within days, even though ICANN (GoDaddy's regulator) does not allow GoDaddy to deny a transfer on this basis I spoke by phone to GoDaddy on the evening of 4/9/and was advised to send them an email and reinitiate the transfer on 4/10/ I was told that I am entitled to a day grace period after expiration to initiate the transfer Early on the morning of 4/10/17, they autorenewed the domain even though they knew I was transferring it away I immediately called and requested the autorenew to be undone The rep informed me that doing so would delete my domain name and they would deny me the mandatory day grace period The rep said to reinitiate the transfer and request a refund, which they would grant I did so, and today on 4/15/17, representative Chuck denied the refund and said, "there's nobody you ca
My name is *** ***I am GoDaddy C
r ***I was informed by Customer Service personnel that ~for reasons unknown to me~ I also appear in their records with C
r
In February 5th2018, I entered a contractual agreement with GoDaddy to host a web site of my choiceAt that time, I also purchase a new Domain NameBoth transactions are shown in the Screenshot of the invoice with Order Number *** which is attached to this claim
I decided to abandon the Domain Name I acquired that day, I then decided to host a web site that I own since the year I proceeded to enquire GoDaddy Customer Service personnel as to how I should upload files and graphics
At that time, I was informed that my web site was wrongly assigned the Windows Operating System, and that transferring my account to a *** *** will cost approximately $
Since I voluntarily abandoned the Domain Name ***, I assume the lose; but I do not acc
I have an account with GoDaddy and on 3/26/my email products automatically renewed I was unaware that the product was set up to auto renew I did not want this to happen and did not realize it until I checked my credit card account On 4/29/I contacted GoDaddy and was told that I was days beyond the refund date The gentleman was rude in conversing with me and I asked for a supervisor This gentleman was even ruder and when I asked to speak to his supervisor he refused He stated that his supervisor's name was Joy I have been with this company for many years and in the past have been happy with their service and cannot believe that they are going to lose my business over a day period on their refund policy Their lack of concern over losing customers was unbelievable When I told them that I was going to pursue my complaint all he said was "That is certainly your prerogative
They are holding my access to my account hostageI do not ever remember requesting or authorizing their two-party authentication service however it is on my accountThe cell phone number which is listed on my account is no longer active and because the only way they will allow me access was through that cell phone number I have been told I have to email a copy of my government id to their anonymous email address (no information about who would have access to my private personal information including address, ID number and date of birth)I am not agreeable to emailing (or providing in any other manner) my personal identifying informationWhat is wholly amazing to me is that I haven’t ever provided personal goverment issued identification information previously so how and why would my sending it now allow them to give me access to my domains and my products which I have paid forAdditionally the service that needs to be renewed is my law firm email account where time-sensitive email
I have waited up all night on an account change that Godaddy told me was suppose to happenOnce I contacted them they lied and told me I had talked to someone I didn't (a Jason when I spoke with an Ashley) and now are trying to hoax me out of a year's registration I just paid for, when in the past they have reneged and taken away the most important of the services that I paid for, like email which I desperately needed when I originally setup my account but even though it was said to be "unlimited" Godaddy quickly taken away what I had while I attempted to get my domain going, ultimately destroying my domain's successAfter over hours of waiting on the domain change to happen (I was told a year would be added since my year I paid for was missing), nothing was doneAfter another hour on the phone, they told me again I could wait an hour and should have a the year added after telling me that it wasn't going to happen as Ashley told meTotal incompetence, all over an error Godaddy's system made
Always seem to be able to resolve whatever issues come up and walk you through anything you needPretty high priced, but worth avoiding the headache
I have been with this company for a couple of years and for the most time have been satisfiedWith the exception of the renewal of my account with them last year and this oneI get the domain, website builder and email package and every year I ask them before I pay with my debit card if that includes everything and just like last year they told me yesI am on all kind of deadlines and dont have time to keep being put on hold just to be told I need to give them my credit card and pay for something yet againNor do I need my customers to tell me that something is wrong with my web page and I find out through themIt is bad business and cost me a customer worth $for this project
The content for my domain, premiersabrage.com, were irreversibly deleted without warningMy domain had expired on 7/30/2017, at which point I received "Product Failed Billing Notification" emails stating that my card on file could not be billed These emails also said "Don't risk losing your products", however, in no way did they explicitly state that my products would be deleted, or when for that matter
When addressing with customer support via the Live Chat this afternoon, I first spoke with Carmel who notified me of the issueCarmel than escalated me to her supervisor, Owen, who provided extremely unsatisfactory service, showing signs of incompetence in his handling of my concernsI stated several times that my concern was with the lack of clear and proper communication about the irreversible deletion of my content, and spent nearly an hour conversing in circles with himHe then provided a snippet from their Terms of Service which stated "Prior to termination of the Service
Two years ago, I had a domain name of (***) with go daddyThey took my renew payment of out of my atm/debit card, which caused my account to be hit with overdraft fees at the bankI called go daddy to complain about what happened and they did not assist me in resolving the issuesI told the representative that go daddy should at least warn their customer when their going to put a charge through the bank to give me time to deposit money into the accountWhen I called the bank to reverse the charges because I did not authorize go daddy to take the funds at that timeGo daddy turned around and tried to put additional fees on my account which made the billing issues worsego daddy has been holding my domain name for ransom for the past two years and will not release it back to the registrar to be hosted by another companyI do not want go daddy to host this account anymorebut like I said their holding it for ransom until I pay the entire debt that t
I was overcharged by GoDaddy for domain registration renewal it was supposed to be charged $but was charged $instead they insisted there was nothing they could do and refused to give back the difference they are now holding my domain hostage unless I pay an additional $
I was told when I bought the Year subscription I had ten emailsNow I don'tThey said I had options back then but not today, they don't exist any moreBut I get one for my web builder and that wasn't there eitherThey did give me that one because it still existsThey don't know why it wasn't on there to begin with but they know it should be thereI needed the other email addresses to do business but now they want me to buy more email addresses