I renewed a domain name with this business on 3/8/for a total of $
I received a coupon code good for 30% off this on 2/10/(30% off renewals code gd6276a) however that coupon expired before I could use itA chat online with GoDaddy Customer Service on 3/was started to ask them to reissue this codeI was told they could not because it came from corporate and there was "NO WAY POSSIBLE" to issue me a 30% off code
This morning, 3/8, I received an email from GoDaddy stating "Check out now and save 25% off the items in your cart" and listing my domain renewal as the ONLY item in my cart When I tried to use the code (***), it did not workA chat with customer service resulted in me being told the code was "NOT GOOD FOR RENEWALS" - yet that was the ONLY item in my cartThis to me is a BAIT AND SWITCH campaignWhy would they send me such an email and even list the renewal items in my cart?
This is BAD business practice and bait & switch The customer service
Chad D or GIn the Arizona Call center was extremely disrespectful when discussing a matter with him on the phoneHe told me I didn't make sense and if I made sense to him, he would resolve my issueHis nonchalant attitude and borderline insulting tone is unprofessional and gave me my second negative experienceThe first was when my rep fraudulently charged my card with our my consent and upgraded me to website builderI received my money back however, morally and ethically that was wrong
I was registered in August and purchased a number of domain names in GoDaddy.comIn May of this year I sold domain names, in June 16, I received their mail that the auction has been paid, totaling $But to this day I still haven't received the moneyDuring the period, I sent them a lot of mail, and asked them to provide payment credentialsThey refused to offerOnly to the beginning of October, they said my auction was frozen by OFACThen [email protected] sent me a OFAC link to let me fill inMy English is not very good, when filling in the relevant information, such as: Financial Blocked Funds,Remitter,Remitting Financial Institution, and so I do not know these content, I asked them to the informationThey also refused to provideI had to through their own grasp of the part of the information and query website, complete and submitted to the OFAC, and do not know whether it is completely correctBut it has been more than a month, and during this period I s
I purchased a domain name (***) through the GoDaddy siteNo where on the product purchase form or anywhere did the site say that A) I may not get the product purchased or B) You will have to wait 5-business days to get the productI paid $for this domain and my money was taken and chargedThis occurred on 07/25/I contacted GoDaddy later that day to find out why the domain wasn't in my account for useThe Rep told me that the domain was mine and guaranteed me that I would have it with in 3-business daysI called again today (07/31/2017) and spoke with Nicole first and then the supervisor MarcusMarcus was too busy defending his company and wouldn't be of ANY serviceHe told me that the domain I purchased had expired and they would refund my money
This is unacceptableGodaddy took my $and gave me hopes of getting a productIs still holding my moneyAnd I quoted a site based on this information and I will lose $because of this sca
I renewed .com and .net domains on GoDaddy for instructional writerI was charged twice. I charged back 2nd chargeof dollars GoDaddy took name, down kept 1st charge and want additional $(legal and chargeback $32)They parked my name with ads making mone for them Upon initial contact, It took supervisors and a couple of days to get them to find the 2nd chargeThey originally stated I charged back the original charge Later they said after finding second charge that I extended the domain name I explained that was not true You don't have to put in two orders to do thatRenewals are automatically set for two yearsI changed to one yearI received one confirmation and one receiptMy bank statement had the same number assigned to both charges indicating duplicate I contacted VP on LinkedIn -no luck No one addressed it was a duplicate charge due to their technical issuesNo recourseI feel like I a being robbed and stronged armThat is my free
I recently got an email saying I am in danger of losing my domain name, ***My one domain name is the only product I still have with godaddy because every interaction I've ever had with them is an unbelievable headacheA day after getting the email, I try to log into my godaddy account but cannot remember the passwordThe service wants to email me a way to reset the passwordI say ok, and wait for the reset emailAt this point I realize my email has been shut off by godaddyShutting down the domainI call into the call centerThe rep wants my pin codeI do not have a pin code, never set one upThen the rep wants my last digits of credit card on fileIt was over a year since I used a credit card with godaddy, and my card numbers have all been changedI have no idea what card was used a year agoThe rep tells me I am out of luck thenWithout a pin or last of a credit card I no longer use, he will not help meI never set up a pin I repeatWell then one was
Already filed a complaint Complaint ID #*** but Revdex.com and GoDaddy didn't listen
Issue is they send receipt for billing then a week later send a product failed billing notice on $auto renew
This payment is appearing on my credit every month
It is an issue with GoDaddy billing or Chase bank, but NOT WITH ME
And Likely with GoDaddy billing
GoDaddy then takes down your website after ***days***
GoDaddy did not provide a link to the terms and conditions or proof that I have read and accepted them
GoDaddy provided no text alert message, or email with READ RECEIPT enabled stating website would be taken down
This happened months in a row, RECEIPT for services received
THEN PRODUCT FAILED BILLING RECEIVED a few days or week later
EACH MONTH the charge APPEARED ON MY CARD
so this became a STANDARD
I notified GoDaddy and they didn't believe me or didn't care
Instead they charged me $to get my website back and "DISCOUNTED" the website hostage t
The service the were to provide me was an active email account Turns out that they renewed my email account, however didn't inform me that I needed to review my domain in order to have the email account active Therefore I own an email account that isn't active!! Since it took over days to find out that my account was not active, I am no longer eligible for a refund but they are happy to take MORE money from me to activate the domain and allow the email account to work What a scam!
I transferred my domain name away from GoDaddy on 4/9/17, before it expired GoDaddy rejected the transfer because the email of the administrative contact had changed within days, even though ICANN (GoDaddy's regulator) does not allow GoDaddy to deny a transfer on this basis I spoke by phone to GoDaddy on the evening of 4/9/and was advised to send them an email and reinitiate the transfer on 4/10/ I was told that I am entitled to a day grace period after expiration to initiate the transfer Early on the morning of 4/10/17, they autorenewed the domain even though they knew I was transferring it away I immediately called and requested the autorenew to be undone The rep informed me that doing so would delete my domain name and they would deny me the mandatory day grace period The rep said to reinitiate the transfer and request a refund, which they would grant I did so, and today on 4/15/17, representative Chuck denied the refund and said, "there's nobody you ca
After years of being a client of GoDaddy total businesses subscribed, our companies have reached the end of the ropeGodaddy has failed over and over to provide the correct performance platform for our website, and always blaming technical outside reasons for their "overload" of sharing server environments
Two weeks ago, they offered me to switch to a new dedicated server where performance is superiorand even though the agents are always professional and well spoken, the fact is that they were moving one of the domains only, and disregarded all other companies we had online, charging me an extra premium and migration fee to move, and allowing the old server to expire and close Only when our directors and clients complaint that our websites were down is that we noticed that there was something really horrible going on During my call today, they explained that they had only moved one domain name (because that was the reason for my previous call) and assume that all other companies did not need to be online, so they close the old server as it didn't receive payment
The lack of customer service by Samuel and supervisor Steve today shows how important is to have the proper education and knowledge on handling a delicate company decision like thispenalizing customers with extra charges to reinstate their websites, after up-selling premiums for a new server that can perform better
It is obvious to us and many others I read in the Revdex.com website, that a massive operation is being manipulated by GoDaddy to up-sell services, servers and transfer feesIt is also obvious that after almost a decade of being a client, and numerous transfers of server platforms where all our business websites migrate together, Godaddy will assume that we will let our other enterprise websites just die and go offlineThat alone tells us that they are pushing to up-sell services by tricking customers without proving full disclosure
Trying to steal my domainI registered a domain in 2011, created traffic for it with a popular blog for yearsOne day, I try to linto my site and it's not thereIn it's place is the Godaddy expired domain pageIn my control panel, the domain is set to expire 12/2/But Godaddy affirms that expired on 2/12/They're trying to swipe my domain because it has ranking and favorable keywords in the domain nameShamelessWon't be using them again
I was told when I bought the Year subscription I had ten emailsNow I don'tThey said I had options back then but not today, they don't exist any moreBut I get one for my web builder and that wasn't there eitherThey did give me that one because it still existsThey don't know why it wasn't on there to begin with but they know it should be thereI needed the other email addresses to do business but now they want me to buy more email addresses
In May of that GoDaddy charged for a service that I requested to be cancelled on 4-21-Their notes clearly stated that I did not want to renew at this time and would call back if something changed
Originally, was contacted by this company on 4-21-to inform me that my transaction didn't go through due to a new credit cardI informed the representitive of godaddy that I no longer needed their servicesI informed them that my business was not in operation and that I did not wish to renew my services and I would call them back if things changedUnfortunately, I did not notice that on 4-27-they charged me $for a service that I requested to be cancelled and refused to give my new credit card information to
I did notice the charge on 4-18-of $and it prompted me to check my account for the previous yearThat's when I discovered that I was charged after I requested that my account not be renewed
Today, I contacted the company and I spoke with a represent
I would not recommend GoDaddy to anyone! I've worked with them on several occasions because I'm a web developer and have moved many many clients away from themPlease do not get hooked into their services because they will try to suck every last penny out of you with addons that are always included in every other hosting company I've worked with!
When you call in, they don't offer to help you, rather try to get you to pay for their development team to do the work for youI feel it's time for me to write my review after having so many bad experiences with them
This company is completely unethical They charge a fee to register a domain name for a certain period of time What they don't tell you (cause it's all in the fine print) is that they will automatically renew you at the end of the term for the following period unless you cancel that auto renew option I found out that I was charged the full fee for the next years when it showed up on my credit card bill I called them to cancel it since I did not use the domain name at all They told me I only had days to cancel After the day period they could not refund even one cent back to me! I am stuck with a domain that I never intended to use for the next years I asked what happens if someone dies and they go into auto renewal They said company policy is no refund after days This is completely unethical DO NOT DO BUSINESS WITH THIS SHADY COMPANY!!
Two years ago, I had a domain name of (***) with go daddyThey took my renew payment of out of my atm/debit card, which caused my account to be hit with overdraft fees at the bankI called go daddy to complain about what happened and they did not assist me in resolving the issuesI told the representative that go daddy should at least warn their customer when their going to put a charge through the bank to give me time to deposit money into the accountWhen I called the bank to reverse the charges because I did not authorize go daddy to take the funds at that timeGo daddy turned around and tried to put additional fees on my account which made the billing issues worsego daddy has been holding my domain name for ransom for the past two years and will not release it back to the registrar to be hosted by another companyI do not want go daddy to host this account anymorebut like I said their holding it for ransom until I pay the entire debt that t
Today I noticed a chatge to my bank account in the amount of $I called to inquire what this charge was for since I did not receive prior notice Come to find out it is a renewal charge for a birthday gift I purchased for a family member last year in 2/16/Here is the kicker they charged my new bank card which was receuved by me in October I did not authoruze them ti charge this new card When I spoke with the representative he stated that I had used this new card for my initial purchase in february Bold face lie What they did is attach my card to my friend's account when I contacted them to update the billing information for my account When I confronted the rep about this, he said they did not He lied I want full refund to my bank account ASAP They are liars and predators
I have waited up all night on an account change that Godaddy told me was suppose to happenOnce I contacted them they lied and told me I had talked to someone I didn't (a Jason when I spoke with an Ashley) and now are trying to hoax me out of a year's registration I just paid for, when in the past they have reneged and taken away the most important of the services that I paid for, like email which I desperately needed when I originally setup my account but even though it was said to be "unlimited" Godaddy quickly taken away what I had while I attempted to get my domain going, ultimately destroying my domain's successAfter over hours of waiting on the domain change to happen (I was told a year would be added since my year I paid for was missing), nothing was doneAfter another hour on the phone, they told me again I could wait an hour and should have a the year added after telling me that it wasn't going to happen as Ashley told meTotal incompetence, all over an error Godaddy's system made
Horrible experience I have talked to someone at the company days in a row and every time I feel like the person is inconvenienced by my call I called because my renewal should be and they sent renewals totaling over They told me one of the renewals needed hours to remove and in the mean time they turned off my website I am now down for hours and they "can't help me." Its up on their end So disgusted right now Do not use this company
I renewed a domain name with this business on 3/8/for a total of $
I received a coupon code good for 30% off this on 2/10/(30% off renewals code gd6276a) however that coupon expired before I could use itA chat online with GoDaddy Customer Service on 3/was started to ask them to reissue this codeI was told they could not because it came from corporate and there was "NO WAY POSSIBLE" to issue me a 30% off code
This morning, 3/8, I received an email from GoDaddy stating "Check out now and save 25% off the items in your cart" and listing my domain renewal as the ONLY item in my cart When I tried to use the code (***), it did not workA chat with customer service resulted in me being told the code was "NOT GOOD FOR RENEWALS" - yet that was the ONLY item in my cartThis to me is a BAIT AND SWITCH campaignWhy would they send me such an email and even list the renewal items in my cart?
This is BAD business practice and bait & switch The customer service
Chad D or GIn the Arizona Call center was extremely disrespectful when discussing a matter with him on the phoneHe told me I didn't make sense and if I made sense to him, he would resolve my issueHis nonchalant attitude and borderline insulting tone is unprofessional and gave me my second negative experienceThe first was when my rep fraudulently charged my card with our my consent and upgraded me to website builderI received my money back however, morally and ethically that was wrong
Terrible service, terrible accountingWill not contact you if there is a problem
I was registered in August and purchased a number of domain names in GoDaddy.comIn May of this year I sold domain names, in June 16, I received their mail that the auction has been paid, totaling $But to this day I still haven't received the moneyDuring the period, I sent them a lot of mail, and asked them to provide payment credentialsThey refused to offerOnly to the beginning of October, they said my auction was frozen by OFACThen [email protected] sent me a OFAC link to let me fill inMy English is not very good, when filling in the relevant information, such as: Financial Blocked Funds,Remitter,Remitting Financial Institution, and so I do not know these content, I asked them to the informationThey also refused to provideI had to through their own grasp of the part of the information and query website, complete and submitted to the OFAC, and do not know whether it is completely correctBut it has been more than a month, and during this period I s
I purchased a domain name (***) through the GoDaddy siteNo where on the product purchase form or anywhere did the site say that A) I may not get the product purchased or B) You will have to wait 5-business days to get the productI paid $for this domain and my money was taken and chargedThis occurred on 07/25/I contacted GoDaddy later that day to find out why the domain wasn't in my account for useThe Rep told me that the domain was mine and guaranteed me that I would have it with in 3-business daysI called again today (07/31/2017) and spoke with Nicole first and then the supervisor MarcusMarcus was too busy defending his company and wouldn't be of ANY serviceHe told me that the domain I purchased had expired and they would refund my money
This is unacceptableGodaddy took my $and gave me hopes of getting a productIs still holding my moneyAnd I quoted a site based on this information and I will lose $because of this sca
I renewed .com and .net domains on GoDaddy for instructional writerI was charged twice. I charged back 2nd chargeof dollars GoDaddy took name, down kept 1st charge and want additional $(legal and chargeback $32)They parked my name with ads making mone for them Upon initial contact, It took supervisors and a couple of days to get them to find the 2nd chargeThey originally stated I charged back the original charge Later they said after finding second charge that I extended the domain name I explained that was not true You don't have to put in two orders to do thatRenewals are automatically set for two yearsI changed to one yearI received one confirmation and one receiptMy bank statement had the same number assigned to both charges indicating duplicate I contacted VP on LinkedIn -no luck No one addressed it was a duplicate charge due to their technical issuesNo recourseI feel like I a being robbed and stronged armThat is my free
I recently got an email saying I am in danger of losing my domain name, ***My one domain name is the only product I still have with godaddy because every interaction I've ever had with them is an unbelievable headacheA day after getting the email, I try to log into my godaddy account but cannot remember the passwordThe service wants to email me a way to reset the passwordI say ok, and wait for the reset emailAt this point I realize my email has been shut off by godaddyShutting down the domainI call into the call centerThe rep wants my pin codeI do not have a pin code, never set one upThen the rep wants my last digits of credit card on fileIt was over a year since I used a credit card with godaddy, and my card numbers have all been changedI have no idea what card was used a year agoThe rep tells me I am out of luck thenWithout a pin or last of a credit card I no longer use, he will not help meI never set up a pin I repeatWell then one was
Already filed a complaint Complaint ID #*** but Revdex.com and GoDaddy didn't listen
Issue is they send receipt for billing then a week later send a product failed billing notice on $auto renew
This payment is appearing on my credit every month
It is an issue with GoDaddy billing or Chase bank, but NOT WITH ME
And Likely with GoDaddy billing
GoDaddy then takes down your website after ***days***
GoDaddy did not provide a link to the terms and conditions or proof that I have read and accepted them
GoDaddy provided no text alert message, or email with READ RECEIPT enabled stating website would be taken down
This happened months in a row, RECEIPT for services received
THEN PRODUCT FAILED BILLING RECEIVED a few days or week later
EACH MONTH the charge APPEARED ON MY CARD
so this became a STANDARD
I notified GoDaddy and they didn't believe me or didn't care
Instead they charged me $to get my website back and "DISCOUNTED" the website hostage t
The service the were to provide me was an active email account Turns out that they renewed my email account, however didn't inform me that I needed to review my domain in order to have the email account active Therefore I own an email account that isn't active!! Since it took over days to find out that my account was not active, I am no longer eligible for a refund but they are happy to take MORE money from me to activate the domain and allow the email account to work What a scam!
I transferred my domain name away from GoDaddy on 4/9/17, before it expired GoDaddy rejected the transfer because the email of the administrative contact had changed within days, even though ICANN (GoDaddy's regulator) does not allow GoDaddy to deny a transfer on this basis I spoke by phone to GoDaddy on the evening of 4/9/and was advised to send them an email and reinitiate the transfer on 4/10/ I was told that I am entitled to a day grace period after expiration to initiate the transfer Early on the morning of 4/10/17, they autorenewed the domain even though they knew I was transferring it away I immediately called and requested the autorenew to be undone The rep informed me that doing so would delete my domain name and they would deny me the mandatory day grace period The rep said to reinitiate the transfer and request a refund, which they would grant I did so, and today on 4/15/17, representative Chuck denied the refund and said, "there's nobody you ca
After years of being a client of GoDaddy total businesses subscribed, our companies have reached the end of the ropeGodaddy has failed over and over to provide the correct performance platform for our website, and always blaming technical outside reasons for their "overload" of sharing server environments
Two weeks ago, they offered me to switch to a new dedicated server where performance is superiorand even though the agents are always professional and well spoken, the fact is that they were moving one of the domains only, and disregarded all other companies we had online, charging me an extra premium and migration fee to move, and allowing the old server to expire and close Only when our directors and clients complaint that our websites were down is that we noticed that there was something really horrible going on During my call today, they explained that they had only moved one domain name (because that was the reason for my previous call) and assume that all other companies did not need to be online, so they close the old server as it didn't receive payment
The lack of customer service by Samuel and supervisor Steve today shows how important is to have the proper education and knowledge on handling a delicate company decision like thispenalizing customers with extra charges to reinstate their websites, after up-selling premiums for a new server that can perform better
It is obvious to us and many others I read in the Revdex.com website, that a massive operation is being manipulated by GoDaddy to up-sell services, servers and transfer feesIt is also obvious that after almost a decade of being a client, and numerous transfers of server platforms where all our business websites migrate together, Godaddy will assume that we will let our other enterprise websites just die and go offlineThat alone tells us that they are pushing to up-sell services by tricking customers without proving full disclosure
Trying to steal my domainI registered a domain in 2011, created traffic for it with a popular blog for yearsOne day, I try to linto my site and it's not thereIn it's place is the Godaddy expired domain pageIn my control panel, the domain is set to expire 12/2/But Godaddy affirms that expired on 2/12/They're trying to swipe my domain because it has ranking and favorable keywords in the domain nameShamelessWon't be using them again
I was told when I bought the Year subscription I had ten emailsNow I don'tThey said I had options back then but not today, they don't exist any moreBut I get one for my web builder and that wasn't there eitherThey did give me that one because it still existsThey don't know why it wasn't on there to begin with but they know it should be thereI needed the other email addresses to do business but now they want me to buy more email addresses
In May of that GoDaddy charged for a service that I requested to be cancelled on 4-21-Their notes clearly stated that I did not want to renew at this time and would call back if something changed
Originally, was contacted by this company on 4-21-to inform me that my transaction didn't go through due to a new credit cardI informed the representitive of godaddy that I no longer needed their servicesI informed them that my business was not in operation and that I did not wish to renew my services and I would call them back if things changedUnfortunately, I did not notice that on 4-27-they charged me $for a service that I requested to be cancelled and refused to give my new credit card information to
I did notice the charge on 4-18-of $and it prompted me to check my account for the previous yearThat's when I discovered that I was charged after I requested that my account not be renewed
Today, I contacted the company and I spoke with a represent
I would not recommend GoDaddy to anyone! I've worked with them on several occasions because I'm a web developer and have moved many many clients away from themPlease do not get hooked into their services because they will try to suck every last penny out of you with addons that are always included in every other hosting company I've worked with!
When you call in, they don't offer to help you, rather try to get you to pay for their development team to do the work for youI feel it's time for me to write my review after having so many bad experiences with them
This company is completely unethical They charge a fee to register a domain name for a certain period of time What they don't tell you (cause it's all in the fine print) is that they will automatically renew you at the end of the term for the following period unless you cancel that auto renew option I found out that I was charged the full fee for the next years when it showed up on my credit card bill I called them to cancel it since I did not use the domain name at all They told me I only had days to cancel After the day period they could not refund even one cent back to me! I am stuck with a domain that I never intended to use for the next years I asked what happens if someone dies and they go into auto renewal They said company policy is no refund after days This is completely unethical DO NOT DO BUSINESS WITH THIS SHADY COMPANY!!
Two years ago, I had a domain name of (***) with go daddyThey took my renew payment of out of my atm/debit card, which caused my account to be hit with overdraft fees at the bankI called go daddy to complain about what happened and they did not assist me in resolving the issuesI told the representative that go daddy should at least warn their customer when their going to put a charge through the bank to give me time to deposit money into the accountWhen I called the bank to reverse the charges because I did not authorize go daddy to take the funds at that timeGo daddy turned around and tried to put additional fees on my account which made the billing issues worsego daddy has been holding my domain name for ransom for the past two years and will not release it back to the registrar to be hosted by another companyI do not want go daddy to host this account anymorebut like I said their holding it for ransom until I pay the entire debt that t
Today I noticed a chatge to my bank account in the amount of $I called to inquire what this charge was for since I did not receive prior notice Come to find out it is a renewal charge for a birthday gift I purchased for a family member last year in 2/16/Here is the kicker they charged my new bank card which was receuved by me in October I did not authoruze them ti charge this new card When I spoke with the representative he stated that I had used this new card for my initial purchase in february Bold face lie What they did is attach my card to my friend's account when I contacted them to update the billing information for my account When I confronted the rep about this, he said they did not He lied I want full refund to my bank account ASAP They are liars and predators
I have waited up all night on an account change that Godaddy told me was suppose to happenOnce I contacted them they lied and told me I had talked to someone I didn't (a Jason when I spoke with an Ashley) and now are trying to hoax me out of a year's registration I just paid for, when in the past they have reneged and taken away the most important of the services that I paid for, like email which I desperately needed when I originally setup my account but even though it was said to be "unlimited" Godaddy quickly taken away what I had while I attempted to get my domain going, ultimately destroying my domain's successAfter over hours of waiting on the domain change to happen (I was told a year would be added since my year I paid for was missing), nothing was doneAfter another hour on the phone, they told me again I could wait an hour and should have a the year added after telling me that it wasn't going to happen as Ashley told meTotal incompetence, all over an error Godaddy's system made
Horrible experience I have talked to someone at the company days in a row and every time I feel like the person is inconvenienced by my call I called because my renewal should be and they sent renewals totaling over They told me one of the renewals needed hours to remove and in the mean time they turned off my website I am now down for hours and they "can't help me." Its up on their end So disgusted right now Do not use this company