They billed my account without proper authorization for a renewal for the next calendar year months from the time of renewalOn top of this the service was worthlessI made numerous calls to tech support which could not help me with my issues and the issues would change based on who I was speaking withI should have listened to the online reviews and not signed up in the first place with Godaddy
The content for my domain, premiersabrage.com, were irreversibly deleted without warningMy domain had expired on 7/30/2017, at which point I received "Product Failed Billing Notification" emails stating that my card on file could not be billed These emails also said "Don't risk losing your products", however, in no way did they explicitly state that my products would be deleted, or when for that matter
When addressing with customer support via the Live Chat this afternoon, I first spoke with Carmel who notified me of the issueCarmel than escalated me to her supervisor, Owen, who provided extremely unsatisfactory service, showing signs of incompetence in his handling of my concernsI stated several times that my concern was with the lack of clear and proper communication about the irreversible deletion of my content, and spent nearly an hour conversing in circles with himHe then provided a snippet from their Terms of Service which stated "Prior to termination of the Service
GoDaddy had me on automatic renewal on a four year basis for a domain name I have not used for more than four years because I moved out of that area When I saw the charge on my credit card, I called them immediately They told me that there was only a day grace period to cancil and I was calling (today) on the 23rd day, so all they would do is turn off the automatic renewal feature so that I would not be charged again four years from now (2020) I had no idea I was on automatic renewal from four years ago and because I called two days after their grace period, there was nothing they could do The bill was charged on my *** credit card on 5/7/and the statement date for my credit card is 5/20/and I received it on 5/28/16, but did not open it until today 5/31/16, so I missed the grace period by three days So because I missed the grace period by three days, I will now be paying for a service I no longer want, need or can use, but I am paying for it for four more years The
Our company has contacted GoDaddy many times about our customers not receiving our emailsWhen we send emails to people we never get any bounce-back or error messages but our clients are still not receiving anything from us
This has been happening to clients that have dealt with us for years and all of a sudden we can’t communicate by email which is how we conduct over 80% of our businessAnd we have done our due diligence with having our clients check Spam Folders and Junk Mail, and make sure we were on their safe list etcWe have done all the common sense procedures that are available to end-users of GoDaddy products
GoDaddy keeps telling us that the issue is not on their end and everything on our account including DNS and SMTP settings are all perfect and the messages have been “delivered” Our clients each tell us the messages have not been delivered but GoDaddy doesn’t seem to care
GoDaddy simply denies there is an issue and keeps referring people to their support
I have problems again with my domain names hosted at goDaddyEvery to months they literally *** UP something without telling youThey have ZERO CUSTOMER OBSESSIONThe domains *** shows a white page and if you allow popups they display the goDaddy upsale pageI also have several redirects *** ,, ***,, *** and they stopped workingI have been on the call with a woman for minutes and she was telling me the most itic things like clear the browser cache when I told her I was using several browsers and several subdomains and none were workingSHE WAS LAZY TRYING TO BLOW ME OFF INSTEAD OF FINDING THE ROOT CAUSEI had to call back, second time I called back was 940pm MST , and right now I i am talking with a guy who claims his name is Coulton and that he cannot give me his employee id or any other identificationFor minutes I kept asking him probably times, to talk to a supervisor, and
I contacted my ***, my current provider of my toll free number, about the new numbers on Monday, June 5th Anticipating a competitive process of being the first to register vanity numbers, I began calling them a little before 8AM (5AM PST, which is the time they open for business) The first agent I spoke to, Cesar A***, said he had no idea of what I was talking about He claimed he had never even heard of the prefix and it wasn't showing anywhere on his system I advised that it was on ***'s website, but he said that he wasn't aware of that, either The call with Cesar lasted for about minutes when I finally asked to speak to a managerCesar said that no managers would be available for two hours, and offered to create a case number (***) to have someone from Porting or the management team contact me
Sensing this was incorrect, I called back immediately and got another agentThis agent was very helpful, but advised that people had alr
Go daddy made a mistake with updating my billing information and deleted my website that I had spent over $on and five years in order to get to the first page of GoogleThey only compensated me for one year of website builder for the inconvenienceThen my website field to publish because the web developer didn't know what he was doing and four of the months was taking up for thatI called back in to finally get the issue resolved and then I asked for a credit for nine dollars for the inconvenience of the three hours I had spent on the phone and the Disappearance of a website that I had spent over $on and got my business over $100,a year go daddy is literally has the worst most strict on lenient customer service department that literally tells you to stop talking that they won't do what you ask for literally begin the conversation by telling me I will not give you what you're asking for but I'll find something
Godaddy has sold me domains that do not functionWhen I call in for assistance I am being asked to buy multiple additional products that I do not need and I am not getting the assistance I need
On my credit card bill, there showed up a charge to DNH*GODADDY.COM *** AZ, transaction date 4/18/16, posting date 4/19/16, reference # for $ I NEVER authorized this charge, I was divorced in 2014, and apparently, my xhusband was at one time an authorized user on my credit card When I called GoDaddy today to ask them to remove the charge, that I don't have or want this domain name that my xhusband charged, they refused to remove the charge They told me that I should talk to my xhusband and have him change credit cards on their account and that's the only way they'll refund me I feel like this is ABSOLUTELY ridiculous and he and I have no communication what-so-ever This is not a good solution and I'm being penalized for his fraudulent charge on MY credit card for something I have nothing to do with All I want is them to remove the charge from my credit card, and remove me and completely disassociate me with their company ASAP!
Company advertises gig business hoisting solution for $29.99/month Purchased the hosing plan but was only able to upload gigs of files After lengthy and laughable customer service experiences it was conveyed to me that I only have access to upload gigs of data The rest is used for other behind the scenes technical purposes which have no interest to me Of course this was never conveyed to me during the sales process, nor is that advertised when selecting a package online Providing 50% less than is advertised is criminal
Forced to upgrade Upgraded account to next plan which is gigs for $39.99/month Attempted to upload my files, still getting a failure Contact customer support again and was told I have to purchase a plan at least 3x the size in order to migrate While gigs IS 3X the size of my gigs worth of data, apparently there is a restriction that prevents this from functioning (was never told that by support) So here we are using just gi
We were setup on an auto-renew email hosting plan that renewed in December We were no longer utilizing Godaddy for Email hosting and were in the process of migrating to another service providerIn early January we changed our domain settings to no longer utilize Godaddy email and then contacted Godaddy in order to cancel this account, but were declinedWe requested a partial refund since we were no longer using their services but were again declined any refund amountGodaddy has charged us for a service we are not utilizing and this is inappropriate
Customer #: ***
on 2/I got a 2gb VPS it didn't work for us in terms of size
on 3/I got a 4gb VPS it didn't work for us in terms of size
on 4/I got a 8gb VPS and online it said online then 31.99/mo then renewalSo I decided to invest into the server and pre-pay for a prolonged period of time for the savingsAlso, I had a coupon code that wasn't working so I chatted inMY BIGGEST MISTAKEThe representative coerced me to call in although I wanted to do it online (now I know they are commission driven)On the call she said she would do it for me and I couldn't do it online if I wanted to apply the 30% off code
So instead of applying the 31.99/mo for the amount I advanced she gave me the renewal price for months, although I never renewed anythingI never renewed!!! I got a different product, a different, size, a different cPanel a different server altogether which carries its own product code and advertised price
Now I am being told that
Horrible company, or just customer service experience so farI purchased a domain and the privacy protection services for a specific total price, that I triple checked on the multiple forms before checking outWhen I clicked the confirm/check-out button (right next to the total price), it brought me to the summary page where it had actually charged me DOUBLE what all the previous forms had said the price would be
I called customer service and explained what had happened and the guy I spoke to did not offer solutionAll he said was there is nothing anyone in the company can do after the payment has been processedApparently, no refunding, or crediting of any kind exists with GoDaddyI am still not sure how that happened, but it felt like being robbed
I tried to change my renewal for my domain and was having difficulty getting the year with no additional services instead of years so I contacted customer support for assistance I received the confirmation for the year and thought everything was fine until I got back after evacuating for Hurricane Irma and noticed that there was an extra charge on my credit card from GoDaddy One for the year that I requested through customer service, and one for the original renewal of years, for a total of years instead of year Both dated the same day I contacted GoDaddy customer support and they stated they cannot issue a refund without cancelling the domain, and I couldn't re-register the domain for days
godaddy advertised websites at then when you get to the cart the price is much higher - I have screen shots and I believe that you should confront this bait and switch practice
I have been attempting to remove or change the 'Two-step Authorization' for our account login...since AugustI am a client of Godaddy for well over yearsThe problem is still not solved
Attempt part
I followed the instructions on the website to remove or change the Two-step Authorization for loginOver times
- The ONLY process is to email godaddy from an email connected to the account
- It is written on the Godaddy website that after the email is sent properly a reply email will come from the 'Two-step Authorization' change department
- a) No reply has been recieved from Godaddy after over attempts
Attempt part
I spoke to Godaddy representatives who gave the same instructions to remove or change the Two-step Authorization for loginAt least times
- a) When speaking with a representative named 'Shane' he confirmed that my email had been received by CC to his inbox
- b) He and his supervisor REFUSED to forward my email to the department that could s
I just spoke to a technical service rep who was providing me with support in making revisions to my Godaddy website under the free trialWe discussed my purchasing the site and he processed the paymentI forgot to use the coupon for a 35% discount on new productsI called Godaddy back to apply the coupon and they said it was too late (they tried to sell me a longer term contract for which I could use the coupon)I have purchased hundreds of dollars of their products/services and asked if I could cancel the order from minutes ago and repurchase with the coupon and they said no - that would be a renewal and they could not apply the discountVery disappointed, since their service is usually of high quality
Terrible service to close to $and then asked me to pay another $to upgrade serviceConsumer be aware, Godaddy provides absolutely lousy serviceDo not host with them everWrote to the manager three times never got a response back
I purchased Office product thru Godaddy and was told in clear terms that I had until Oct11, to cancel and get a refundThere was NO mention of any kind of a fee for termination of the purchase when I signed upI terminated the agreement this morning and and was told that there will be a $fee for "migration" of the dataI had not heard this term before and was not told about this feeSo, I asked to speak with the supervisor"Bob" introduced himself as supervisor and did not have any clue what I was talking about or at least that was his position - - ignoranceThat is a very deceptive business practice and Godaddy should be ashamed of doing thisI have been a prepaid customer (having paid for years in advance) and am shocked to be treated like this
I have an going account with go daddy for more than years I suppose, one of the services I have subscribed for is email services, I found out that some of my email accounts has all its most of its inbox emails deleted!! when I contacted their customer service, she informed that its impossible to restore these emails, and they tried to blame me for it (by claiming I set it up to "auto purge" settings , which is like auto delete), and when I proved to the customer service rep, I didn't set this with screen shot she told me I am not a detective , I can not tell you a namewhen I tiold her that since I didn't delete it or set "auto purge" so its an error or a glitch or anything from go daddy, she refused to admit its the company's problem and didn't take responsibility for iti
They billed my account without proper authorization for a renewal for the next calendar year months from the time of renewalOn top of this the service was worthlessI made numerous calls to tech support which could not help me with my issues and the issues would change based on who I was speaking withI should have listened to the online reviews and not signed up in the first place with Godaddy
The content for my domain, premiersabrage.com, were irreversibly deleted without warningMy domain had expired on 7/30/2017, at which point I received "Product Failed Billing Notification" emails stating that my card on file could not be billed These emails also said "Don't risk losing your products", however, in no way did they explicitly state that my products would be deleted, or when for that matter
When addressing with customer support via the Live Chat this afternoon, I first spoke with Carmel who notified me of the issueCarmel than escalated me to her supervisor, Owen, who provided extremely unsatisfactory service, showing signs of incompetence in his handling of my concernsI stated several times that my concern was with the lack of clear and proper communication about the irreversible deletion of my content, and spent nearly an hour conversing in circles with himHe then provided a snippet from their Terms of Service which stated "Prior to termination of the Service
GoDaddy had me on automatic renewal on a four year basis for a domain name I have not used for more than four years because I moved out of that area When I saw the charge on my credit card, I called them immediately They told me that there was only a day grace period to cancil and I was calling (today) on the 23rd day, so all they would do is turn off the automatic renewal feature so that I would not be charged again four years from now (2020) I had no idea I was on automatic renewal from four years ago and because I called two days after their grace period, there was nothing they could do The bill was charged on my *** credit card on 5/7/and the statement date for my credit card is 5/20/and I received it on 5/28/16, but did not open it until today 5/31/16, so I missed the grace period by three days So because I missed the grace period by three days, I will now be paying for a service I no longer want, need or can use, but I am paying for it for four more years The
Our company has contacted GoDaddy many times about our customers not receiving our emailsWhen we send emails to people we never get any bounce-back or error messages but our clients are still not receiving anything from us
This has been happening to clients that have dealt with us for years and all of a sudden we can’t communicate by email which is how we conduct over 80% of our businessAnd we have done our due diligence with having our clients check Spam Folders and Junk Mail, and make sure we were on their safe list etcWe have done all the common sense procedures that are available to end-users of GoDaddy products
GoDaddy keeps telling us that the issue is not on their end and everything on our account including DNS and SMTP settings are all perfect and the messages have been “delivered” Our clients each tell us the messages have not been delivered but GoDaddy doesn’t seem to care
GoDaddy simply denies there is an issue and keeps referring people to their support
I have problems again with my domain names hosted at goDaddyEvery to months they literally *** UP something without telling youThey have ZERO CUSTOMER OBSESSIONThe domains *** shows a white page and if you allow popups they display the goDaddy upsale pageI also have several redirects *** ,, ***,, *** and they stopped workingI have been on the call with a woman for minutes and she was telling me the most i
tic things like clear the browser cache when I told her I was using several browsers and several subdomains and none were workingSHE WAS LAZY TRYING TO BLOW ME OFF INSTEAD OF FINDING THE ROOT CAUSEI had to call back, second time I called back was 940pm MST , and right now I i am talking with a guy who claims his name is Coulton and that he cannot give me his employee id or any other identificationFor minutes I kept asking him probably times, to talk to a supervisor, and
I contacted my ***, my current provider of my toll free number, about the new numbers on Monday, June 5th Anticipating a competitive process of being the first to register vanity numbers, I began calling them a little before 8AM (5AM PST, which is the time they open for business) The first agent I spoke to, Cesar A***, said he had no idea of what I was talking about He claimed he had never even heard of the prefix and it wasn't showing anywhere on his system I advised that it was on ***'s website, but he said that he wasn't aware of that, either The call with Cesar lasted for about minutes when I finally asked to speak to a managerCesar said that no managers would be available for two hours, and offered to create a case number (***) to have someone from Porting or the management team contact me
Sensing this was incorrect, I called back immediately and got another agentThis agent was very helpful, but advised that people had alr
Go daddy made a mistake with updating my billing information and deleted my website that I had spent over $on and five years in order to get to the first page of GoogleThey only compensated me for one year of website builder for the inconvenienceThen my website field to publish because the web developer didn't know what he was doing and four of the months was taking up for thatI called back in to finally get the issue resolved and then I asked for a credit for nine dollars for the inconvenience of the three hours I had spent on the phone and the Disappearance of a website that I had spent over $on and got my business over $100,a year go daddy is literally has the worst most strict on lenient customer service department that literally tells you to stop talking that they won't do what you ask for literally begin the conversation by telling me I will not give you what you're asking for but I'll find something
Godaddy has sold me domains that do not functionWhen I call in for assistance I am being asked to buy multiple additional products that I do not need and I am not getting the assistance I need
On my credit card bill, there showed up a charge to DNH*GODADDY.COM *** AZ, transaction date 4/18/16, posting date 4/19/16, reference # for $ I NEVER authorized this charge, I was divorced in 2014, and apparently, my xhusband was at one time an authorized user on my credit card When I called GoDaddy today to ask them to remove the charge, that I don't have or want this domain name that my xhusband charged, they refused to remove the charge They told me that I should talk to my xhusband and have him change credit cards on their account and that's the only way they'll refund me I feel like this is ABSOLUTELY ridiculous and he and I have no communication what-so-ever This is not a good solution and I'm being penalized for his fraudulent charge on MY credit card for something I have nothing to do with All I want is them to remove the charge from my credit card, and remove me and completely disassociate me with their company ASAP!
Company advertises gig business hoisting solution for $29.99/month Purchased the hosing plan but was only able to upload gigs of files After lengthy and laughable customer service experiences it was conveyed to me that I only have access to upload gigs of data The rest is used for other behind the scenes technical purposes which have no interest to me Of course this was never conveyed to me during the sales process, nor is that advertised when selecting a package online Providing 50% less than is advertised is criminal
Forced to upgrade Upgraded account to next plan which is gigs for $39.99/month Attempted to upload my files, still getting a failure Contact customer support again and was told I have to purchase a plan at least 3x the size in order to migrate While gigs IS 3X the size of my gigs worth of data, apparently there is a restriction that prevents this from functioning (was never told that by support) So here we are using just gi
We were setup on an auto-renew email hosting plan that renewed in December We were no longer utilizing Godaddy for Email hosting and were in the process of migrating to another service providerIn early January we changed our domain settings to no longer utilize Godaddy email and then contacted Godaddy in order to cancel this account, but were declinedWe requested a partial refund since we were no longer using their services but were again declined any refund amountGodaddy has charged us for a service we are not utilizing and this is inappropriate
Customer #: ***
on 2/I got a 2gb VPS it didn't work for us in terms of size
on 3/I got a 4gb VPS it didn't work for us in terms of size
on 4/I got a 8gb VPS and online it said online then 31.99/mo then renewalSo I decided to invest into the server and pre-pay for a prolonged period of time for the savingsAlso, I had a coupon code that wasn't working so I chatted inMY BIGGEST MISTAKEThe representative coerced me to call in although I wanted to do it online (now I know they are commission driven)On the call she said she would do it for me and I couldn't do it online if I wanted to apply the 30% off code
So instead of applying the 31.99/mo for the amount I advanced she gave me the renewal price for months, although I never renewed anythingI never renewed!!! I got a different product, a different, size, a different cPanel a different server altogether which carries its own product code and advertised price
Now I am being told that
Horrible company, or just customer service experience so farI purchased a domain and the privacy protection services for a specific total price, that I triple checked on the multiple forms before checking outWhen I clicked the confirm/check-out button (right next to the total price), it brought me to the summary page where it had actually charged me DOUBLE what all the previous forms had said the price would be
I called customer service and explained what had happened and the guy I spoke to did not offer solutionAll he said was there is nothing anyone in the company can do after the payment has been processedApparently, no refunding, or crediting of any kind exists with GoDaddyI am still not sure how that happened, but it felt like being robbed
I tried to change my renewal for my domain and was having difficulty getting the year with no additional services instead of years so I contacted customer support for assistance I received the confirmation for the year and thought everything was fine until I got back after evacuating for Hurricane Irma and noticed that there was an extra charge on my credit card from GoDaddy One for the year that I requested through customer service, and one for the original renewal of years, for a total of years instead of year Both dated the same day I contacted GoDaddy customer support and they stated they cannot issue a refund without cancelling the domain, and I couldn't re-register the domain for days
godaddy advertised websites at then when you get to the cart the price is much higher - I have screen shots and I believe that you should confront this bait and switch practice
I have been attempting to remove or change the 'Two-step Authorization' for our account login...since AugustI am a client of Godaddy for well over yearsThe problem is still not solved
Attempt part
I followed the instructions on the website to remove or change the Two-step Authorization for loginOver times
- The ONLY process is to email godaddy from an email connected to the account
- It is written on the Godaddy website that after the email is sent properly a reply email will come from the 'Two-step Authorization' change department
- a) No reply has been recieved from Godaddy after over attempts
Attempt part
I spoke to Godaddy representatives who gave the same instructions to remove or change the Two-step Authorization for loginAt least times
- a) When speaking with a representative named 'Shane' he confirmed that my email had been received by CC to his inbox
- b) He and his supervisor REFUSED to forward my email to the department that could s
I just spoke to a technical service rep who was providing me with support in making revisions to my Godaddy website under the free trialWe discussed my purchasing the site and he processed the paymentI forgot to use the coupon for a 35% discount on new productsI called Godaddy back to apply the coupon and they said it was too late (they tried to sell me a longer term contract for which I could use the coupon)I have purchased hundreds of dollars of their products/services and asked if I could cancel the order from minutes ago and repurchase with the coupon and they said no - that would be a renewal and they could not apply the discountVery disappointed, since their service is usually of high quality
Terrible service to close to $and then asked me to pay another $to upgrade serviceConsumer be aware, Godaddy provides absolutely lousy serviceDo not host with them everWrote to the manager three times never got a response back
I purchased Office product thru Godaddy and was told in clear terms that I had until Oct11, to cancel and get a refundThere was NO mention of any kind of a fee for termination of the purchase when I signed upI terminated the agreement this morning and and was told that there will be a $fee for "migration" of the dataI had not heard this term before and was not told about this feeSo, I asked to speak with the supervisor"Bob" introduced himself as supervisor and did not have any clue what I was talking about or at least that was his position - - ignoranceThat is a very deceptive business practice and Godaddy should be ashamed of doing thisI have been a prepaid customer (having paid for years in advance) and am shocked to be treated like this
I have an going account with go daddy for more than years I suppose, one of the services I have subscribed for is email services, I found out that some of my email accounts has all its most of its inbox emails deleted!! when I contacted their customer service, she informed that its impossible to restore these emails, and they tried to blame me for it (by claiming I set it up to "auto purge" settings , which is like auto delete), and when I proved to the customer service rep, I didn't set this with screen shot she told me I am not a detective , I can not tell you a namewhen I tiold her that since I didn't delete it or set "auto purge" so its an error or a glitch or anything from go daddy, she refused to admit its the company's problem and didn't take responsibility for iti