I have been on the phone with Godaddy for a couple months regarding issues with my websiteThey have advised me to spend more money and upgrade to plans that have not resolved my issues with my websiteI have been generating error for mySQL database consistently since 8/16/They have not resolved the issueMy customer have reported issue with content not displayingOn 8/16, they advised me they had an issue with Level which was suppose to be correctedHowever, I am still having the issue and every agent want to continue to up sale to professional services or high plan without looking in logs to address the issueI am spoke to an agent on 8/which advise me I would get a full credit of $*** but emailed me after the call to tell me that I could only be refunded around $*** on a managed service that they should supportI am completely unhappy with the support from this company
Company provides a 99.9% uptime guarantee, yet when services are not working as promised, does not offer resolution quickly nor compensation of lost time
After months of bad advice by GoDaddy reps, countless wasted hours on the phone, and a website that still does not work, I am told today that their Managed WP (that they told me I must move to) is the cause of my problemsIn order to correct the problem they caused I must now pay to move back to cPanel (where I was) and hope that solves the problemI must say that my experience with GoDaddy is one of the worst examples of customer service and delivering what you sell I have ever experienced
This web-building package/Hosting/Scam is unbelievableSigned up for a website, created it, worked very hard on it, to have godaddy shut it down because the WEB BUILDER did not renewVery confusing signup process, did not know the web builder was required to keep my website live, even ran it for a month without itHad a 1(800) # with go daddy that I let expire because my customers were getting confused thinking they were calling APPLE and not a privately owned repair servicePosted an ad on Facebook today and got an error for my website so clicked on it to find out GO Daddy shut it off!! Less than Seven Consecutive days (not business days WEEK late) This package wasn't even required as far as I knew when I signed up for this horrible service for the 3rd timeI thought I could give Go Daddy another chanceWell that was the last oneWhen you call and the first thing out of the representatives mouth is a fee of some sort for Reconnecting or republishingI immediately knew this
Received my credit card statement which indicated a $charge from GoDaddy.com on 07/20/which I did not authorize I called customer service to determine what the charge was for, and they indicated it was a "auto-renewal" of domains I had purchased in the past I neither authorized the renewal, or the charge & received no notification of the charge When I asked them to reverse the charge, they stated they would not & could not I asked to speak to a supervisor & was transferred to Chris in Billing who indicated the same - he would neither cancel or reverse the charge, nor could he tell me if I had any other "open" accounts or charges I asked to close any & all accounts I might have open, and he indicated he wouldn't be able to tell me if I had anything else open If I had authorized this charge, I should have certainly received a statement or confirmation, which I did not He also indicated he would not be able to provide me "proof" that I authorized
I became a customer of Godaddy years ago when I established a domain name
for my brother’s company Unfortunately, we did not utilize the domain beyond playing around with the tools to set it up and it was not
utilized at all in the time sinceWe did not intend to renew the domain, much less for additional years I know we did not select an auto-renewal on the account I have now received a charge on my credit card for additional years of this service and when I called to ask them to remove the charge they indicated since Days had passed since the charge occurred, this was not possibleSearching for reviews on this company, I see the website consumeraffairs dot com has an overwhelming number of one star reviews with a similar taleThis feels awfully scammy to me, if not also breaking some consumer protection laws
I called GoDaddy with a question on how to add a picture to my siteI Ed, Arron and another agent who was very rudeI asked to speak with a manager, I was placed on hold for 10mins, then was told I have to wait on hold until the manager is finished what they are doingI released the call and called back and asked to speak to another manager, this time I got Robin who was very sarcastic and extremely rudeI asked her what the information did the agent give her so I don't have to repeat myself and can move forwardRobin replied with "No, you can tell me whats going on and I will take your feedback" I said excuse me really
5/16/- I purchased web hosting on 4/14/for years the same as my domain I am now working with a web designer who told me their product includes the price of a web hosting so to cancel mine I contacted customer service and was told since I am days out of refund policy there is nothing anyone can do I am willing to pay for days or some type of cancellation fee, but to make me pay for years of something I will not be using What kind of customer service is that? I can tell you even if I did need hosting in the future I will go with someone else and will advise people that I know not to use them
I bought domains and they are good until June May 1st godaddy took money out of my *** account to extend for another yearI didn't ask for this!
They claim that auto renewal is a service so the customer will not forget to extent and make extra costsBut if this was a service to make sure I don't forget, then you would not force me to extend another year while I don't want tooI have paid till end of next month and that is enough
The so called "service" seems to be a tax for the unknowingAfter calling godaddy they told me that they couldn't refund the money...WHY NOT? The money for the new year is not even due until the end of next monthThis is clearly money hunger, not service
They told me that It was the policy of the registarNo idea, but I called with the number in Holland they gave meThe people their told me to talk to godaddy so that didn't help much
What I need to know is who am I dealing withgodaddy or the company in Holland? Beca
I had a recurring billing set up with GoDaddy for many yearsThey were charging an email product at $for yearsThis was the price when they auto renewed in And suddenly in they had changed that fee from $to $
I had not logged into my account until recently and found that I have been such an exobirant amountI asked Godaddy to stop subscription and refund me years backBut plainly refuse to pay my money even though I am asking the subscription to be stopped and is only asking for the unused amount backI know I am very late in asking for the refund but it is still my money and there is more years to go on the subscription and request your intervention and help
I contacted go-daddy Bookkeeping about their software not working with my bank within the first week I ordered the bookkeeping softwarego-daddy support could not solve the issue I requested thru go-daddy support and on their website to cancel my service around the third weekgo-daddy website confirmed cancellation but they are saying I never canceled
I filed a complaint due to the fact there is a continuing charge on my bank account from GoDaddy that no one can explain I spoke to my bank (*** ***) and they have referred me back to GoDaddy As I have not been able to get a response from GoDaddy I am filing a complaint Note, I have my website with GoDaddy and I am very happy with that but this is not acceptable Its $each month and no one can tell me why or what it is for ***
Go Daddy has continued to charge my credit card for services that I have not usedI closed my business almost years ago and they are still charging meThey said my account was on auto renewal, which I never signed up forI didn't even know about itI called within days of my card being charged and they refused to give me a refundThis is a deceptive practice!! They should not be able to charge you without your knowledge or sign you up for auto-renewal without your knowledge
I called GoDaddy with a question on how to add a picture to my siteI Ed, Arron and another agent who was very rudeI asked to speak with a manager, I was placed on hold for 10mins, then was told I have to wait on hold until the manager is finished what they are doingI released the call and called back and asked to speak to another manager, this time I got Robin who was very sarcastic and extremely rudeI asked her what the information did the agent give her so I don't have to repeat myself and can move forwardRobin replied with "No, you can tell me whats going on and I will take your feedback" I said excuse me really
I signed up with GoDaddy over a year ago to start a website building program I paid over $ I got ill, and was unable to do anything with the project I was told I was unable to get a refund I called back a year later to get started again and they told me I had to pay around another $to start again I called to get started and they were so busy they told me to call back at another time I attempted again but they are really busy in the mornings, which is when I can actually do things I ended up finding someone who said they would build my site for free, and they built one in less than a day I called back for a refund of my $and they said I was outside my refund day of days, so sorry nothing we can do So I've given Godaddy over $and they have done zero services And won't give a refund I considered Godaddy to be more professional than that, but I'm really amazed at the lack of fairnessIve heard from others they are usually good about stuff like tha
Two emails were sent to godaddy.com on 6-6-17, detailing the issue and the desired action(s):
"Hello,
I hope this message finds you wellI am filing a complaint with both godaddy.com and all associated personnelThe product in reference is ***, the domain that I purchased on 5/After purchasing the domain I then signed up for the go central website builder on 5/which had a free day trial offer with billing to start on 6/The template (the arts and entertainment #8) was published with updates on multiple occasions
On 5/however, the original template created on 5/would not load and it appears that godaddy.com created another go central offer for the same domainSo there were two templates for the same domain of ***One being a go central business site and the other a go central business plus, although I did not sign up for the trial offer for the go central plus
When I spoke to a rep yesterday on 6/5, I requ
I subscribed to a GoDaddy business hosting plan that was $120+ for a month periodTwo days before the hosting plan expired, I logged in and changed my hosting plan to "Economy Linux Hosting" at $/ monthGoDaddy said that my change had been confirmed and that it was processing, and the change would be visible soonHowever, when my billing cycle ended and the new cycle of Economy Linux Hosting was intended to start, GoDaddy tried to renew the previous business hosting plan at $120+This was not the plan I swapped to, nor the bill I expectedThis was not paid and GoDaddy's site blocked me from investigating any changes with my hosting plan unless I paid the $bill which had already been swappedAlthough I was frustrated, fixing this was not my first priority and I called GoDaddy a few weeks later expecting an easy fix - they'd apologize for their site's apparent erro and fix my plan to Economy Hosting LinuxHowever, upon calling I was told by GoDaddy support that, regardless
I signed up for a renewal on their email servicesI have been a customer since Their email services have had problems with disappearing emailsI would see an email listed on my computer and have it disappear off the computerI called them twice about the problem asking for helpI even had someone come on line to take over my computer to diagnose the issueThe problem kept on happeningI run a business and customer emails were not getting through!! I called my computer tech at Boxaid and he reviewed the issueHe said it was GoDaddyI switched over to Google and then Godaddy took it back overI had to reset up my computer with GoogleI must have spent hours with this issueI called them to get a refund and they refused to give me oneMy receipt does not state that there is a set time for returns, etcI believe that they are supposed to have that on a receipt by lawI have had previous issues with themI needed to update my website and they had me switch times bet
We have been a customer of Godaddy for many yearsWe have subscribed to a Dedicated Server to maintain good performance of our websiteWe also pay additional costs for the Assisted Server Service
Several months ago a Godaddy Representative called me to have our server (***) upgraded to another server (***) because the old server was becoming outdatedI was promised that the migration would be seamless
During the course of the migration we found that several files were not migrated, but we worked with Godaddy to resolveAll seemed to be running smoothly on *** until last weekAll of a sudden our Email was gone! I called Godaddy and found that our email was never migrated from *** to ***, and Godaddy turned off ***
With some resistance by Godaddy they were going to Migrate the Email from *** to *** I did get some attitude, They spent hours doing the migration, apparently they claimed they do not do anything with Email, and since I am
I have been on the phone with Godaddy for a couple months regarding issues with my websiteThey have advised me to spend more money and upgrade to plans that have not resolved my issues with my websiteI have been generating error for mySQL database consistently since 8/16/They have not resolved the issueMy customer have reported issue with content not displayingOn 8/16, they advised me they had an issue with Level which was suppose to be correctedHowever, I am still having the issue and every agent want to continue to up sale to professional services or high plan without looking in logs to address the issueI am spoke to an agent on 8/which advise me I would get a full credit of $*** but emailed me after the call to tell me that I could only be refunded around $*** on a managed service that they should supportI am completely unhappy with the support from this company
Company provides a 99.9% uptime guarantee, yet when services are not working as promised, does not offer resolution quickly nor compensation of lost time
After months of bad advice by GoDaddy reps, countless wasted hours on the phone, and a website that still does not work, I am told today that their Managed WP (that they told me I must move to) is the cause of my problemsIn order to correct the problem they caused I must now pay to move back to cPanel (where I was) and hope that solves the problemI must say that my experience with GoDaddy is one of the worst examples of customer service and delivering what you sell I have ever experienced
This web-building package/Hosting/Scam is unbelievableSigned up for a website, created it, worked very hard on it, to have godaddy shut it down because the WEB BUILDER did not renewVery confusing signup process, did not know the web builder was required to keep my website live, even ran it for a month without itHad a 1(800) # with go daddy that I let expire because my customers were getting confused thinking they were calling APPLE and not a privately owned repair servicePosted an ad on Facebook today and got an error for my website so clicked on it to find out GO Daddy shut it off!! Less than Seven Consecutive days (not business days WEEK late) This package wasn't even required as far as I knew when I signed up for this horrible service for the 3rd timeI thought I could give Go Daddy another chanceWell that was the last oneWhen you call and the first thing out of the representatives mouth is a fee of some sort for Reconnecting or republishingI immediately knew this
Received my credit card statement which indicated a $charge from GoDaddy.com on 07/20/which I did not authorize I called customer service to determine what the charge was for, and they indicated it was a "auto-renewal" of domains I had purchased in the past I neither authorized the renewal, or the charge & received no notification of the charge When I asked them to reverse the charge, they stated they would not & could not I asked to speak to a supervisor & was transferred to Chris in Billing who indicated the same - he would neither cancel or reverse the charge, nor could he tell me if I had any other "open" accounts or charges I asked to close any & all accounts I might have open, and he indicated he wouldn't be able to tell me if I had anything else open If I had authorized this charge, I should have certainly received a statement or confirmation, which I did not He also indicated he would not be able to provide me "proof" that I authorized
I became a customer of Godaddy years ago when I established a domain name
for my brother’s company Unfortunately, we did not utilize the domain beyond playing around with the tools to set it up and it was not
utilized at all in the time sinceWe did not intend to renew the domain, much less for additional years I know we did not select an auto-renewal on the account I have now received a charge on my credit card for additional years of this service and when I called to ask them to remove the charge they indicated since Days had passed since the charge occurred, this was not possibleSearching for reviews on this company, I see the website consumeraffairs dot com has an overwhelming number of one star reviews with a similar taleThis feels awfully scammy to me, if not also breaking some consumer protection laws
I called GoDaddy with a question on how to add a picture to my siteI Ed, Arron and another agent who was very rudeI asked to speak with a manager, I was placed on hold for 10mins, then was told I have to wait on hold until the manager is finished what they are doingI released the call and called back and asked to speak to another manager, this time I got Robin who was very sarcastic and extremely rudeI asked her what the information did the agent give her so I don't have to repeat myself and can move forwardRobin replied with "No, you can tell me whats going on and I will take your feedback" I said excuse me really
5/16/- I purchased web hosting on 4/14/for years the same as my domain I am now working with a web designer who told me their product includes the price of a web hosting so to cancel mine I contacted customer service and was told since I am days out of refund policy there is nothing anyone can do I am willing to pay for days or some type of cancellation fee, but to make me pay for years of something I will not be using What kind of customer service is that? I can tell you even if I did need hosting in the future I will go with someone else and will advise people that I know not to use them
I bought domains and they are good until June May 1st godaddy took money out of my *** account to extend for another yearI didn't ask for this!
They claim that auto renewal is a service so the customer will not forget to extent and make extra costsBut if this was a service to make sure I don't forget, then you would not force me to extend another year while I don't want tooI have paid till end of next month and that is enough
The so called "service" seems to be a tax for the unknowingAfter calling godaddy they told me that they couldn't refund the money...WHY NOT? The money for the new year is not even due until the end of next monthThis is clearly money hunger, not service
They told me that It was the policy of the registarNo idea, but I called with the number in Holland they gave meThe people their told me to talk to godaddy so that didn't help much
What I need to know is who am I dealing withgodaddy or the company in Holland? Beca
I had a recurring billing set up with GoDaddy for many yearsThey were charging an email product at $for yearsThis was the price when they auto renewed in And suddenly in they had changed that fee from $to $
I had not logged into my account until recently and found that I have been such an exobirant amountI asked Godaddy to stop subscription and refund me years backBut plainly refuse to pay my money even though I am asking the subscription to be stopped and is only asking for the unused amount backI know I am very late in asking for the refund but it is still my money and there is more years to go on the subscription and request your intervention and help
I contacted go-daddy Bookkeeping about their software not working with my bank within the first week I ordered the bookkeeping softwarego-daddy support could not solve the issue I requested thru go-daddy support and on their website to cancel my service around the third weekgo-daddy website confirmed cancellation but they are saying I never canceled
I filed a complaint due to the fact there is a continuing charge on my bank account from GoDaddy that no one can explain I spoke to my bank (*** ***) and they have referred me back to GoDaddy As I have not been able to get a response from GoDaddy I am filing a complaint Note, I have my website with GoDaddy and I am very happy with that but this is not acceptable Its $each month and no one can tell me why or what it is for ***
Go Daddy has continued to charge my credit card for services that I have not usedI closed my business almost years ago and they are still charging meThey said my account was on auto renewal, which I never signed up forI didn't even know about itI called within days of my card being charged and they refused to give me a refundThis is a deceptive practice!! They should not be able to charge you without your knowledge or sign you up for auto-renewal without your knowledge
I was billed to sell a domain name on their website, but they did not list my website and refuse to refund my money for the listing
I called GoDaddy with a question on how to add a picture to my siteI Ed, Arron and another agent who was very rudeI asked to speak with a manager, I was placed on hold for 10mins, then was told I have to wait on hold until the manager is finished what they are doingI released the call and called back and asked to speak to another manager, this time I got Robin who was very sarcastic and extremely rudeI asked her what the information did the agent give her so I don't have to repeat myself and can move forwardRobin replied with "No, you can tell me whats going on and I will take your feedback" I said excuse me really
I signed up with GoDaddy over a year ago to start a website building program I paid over $ I got ill, and was unable to do anything with the project I was told I was unable to get a refund I called back a year later to get started again and they told me I had to pay around another $to start again I called to get started and they were so busy they told me to call back at another time I attempted again but they are really busy in the mornings, which is when I can actually do things I ended up finding someone who said they would build my site for free, and they built one in less than a day I called back for a refund of my $and they said I was outside my refund day of days, so sorry nothing we can do So I've given Godaddy over $and they have done zero services And won't give a refund I considered Godaddy to be more professional than that, but I'm really amazed at the lack of fairnessIve heard from others they are usually good about stuff like tha
Two emails were sent to godaddy.com on 6-6-17, detailing the issue and the desired action(s):
"Hello,
I hope this message finds you wellI am filing a complaint with both godaddy.com and all associated personnelThe product in reference is ***, the domain that I purchased on 5/After purchasing the domain I then signed up for the go central website builder on 5/which had a free day trial offer with billing to start on 6/The template (the arts and entertainment #8) was published with updates on multiple occasions
On 5/however, the original template created on 5/would not load and it appears that godaddy.com created another go central offer for the same domainSo there were two templates for the same domain of ***One being a go central business site and the other a go central business plus, although I did not sign up for the trial offer for the go central plus
When I spoke to a rep yesterday on 6/5, I requ
I subscribed to a GoDaddy business hosting plan that was $120+ for a month periodTwo days before the hosting plan expired, I logged in and changed my hosting plan to "Economy Linux Hosting" at $/ monthGoDaddy said that my change had been confirmed and that it was processing, and the change would be visible soonHowever, when my billing cycle ended and the new cycle of Economy Linux Hosting was intended to start, GoDaddy tried to renew the previous business hosting plan at $120+This was not the plan I swapped to, nor the bill I expectedThis was not paid and GoDaddy's site blocked me from investigating any changes with my hosting plan unless I paid the $bill which had already been swappedAlthough I was frustrated, fixing this was not my first priority and I called GoDaddy a few weeks later expecting an easy fix - they'd apologize for their site's apparent erro and fix my plan to Economy Hosting LinuxHowever, upon calling I was told by GoDaddy support that, regardless
I signed up for a renewal on their email servicesI have been a customer since Their email services have had problems with disappearing emailsI would see an email listed on my computer and have it disappear off the computerI called them twice about the problem asking for helpI even had someone come on line to take over my computer to diagnose the issueThe problem kept on happeningI run a business and customer emails were not getting through!! I called my computer tech at Boxaid and he reviewed the issueHe said it was GoDaddyI switched over to Google and then Godaddy took it back overI had to reset up my computer with GoogleI must have spent hours with this issueI called them to get a refund and they refused to give me oneMy receipt does not state that there is a set time for returns, etcI believe that they are supposed to have that on a receipt by lawI have had previous issues with themI needed to update my website and they had me switch times bet
We have been a customer of Godaddy for many yearsWe have subscribed to a Dedicated Server to maintain good performance of our websiteWe also pay additional costs for the Assisted Server Service
Several months ago a Godaddy Representative called me to have our server (***) upgraded to another server (***) because the old server was becoming outdatedI was promised that the migration would be seamless
During the course of the migration we found that several files were not migrated, but we worked with Godaddy to resolveAll seemed to be running smoothly on *** until last weekAll of a sudden our Email was gone! I called Godaddy and found that our email was never migrated from *** to ***, and Godaddy turned off ***
With some resistance by Godaddy they were going to Migrate the Email from *** to *** I did get some attitude, They spent hours doing the migration, apparently they claimed they do not do anything with Email, and since I am