This is a bad site Charge you for everything not a one price fits all outfit No cancellation policy would not recommend to any startups or anybody for that fact
I contacted go-daddy Bookkeeping about their software not working with my bank within the first week I ordered the bookkeeping softwarego-daddy support could not solve the issue I requested thru go-daddy support and on their website to cancel my service around the third weekgo-daddy website confirmed cancellation but they are saying I never canceled
I had a recurring billing set up with GoDaddy for many yearsThey were charging an email product at $for yearsThis was the price when they auto renewed in And suddenly in they had changed that fee from $to $
I had not logged into my account until recently and found that I have been such an exobirant amountI asked Godaddy to stop subscription and refund me years backBut plainly refuse to pay my money even though I am asking the subscription to be stopped and is only asking for the unused amount backI know I am very late in asking for the refund but it is still my money and there is more years to go on the subscription and request your intervention and help
I called because I noticed when pulling my website up it had been turned offI called to inquire and told I missed the date for the website builder renewal and my options were to rebuild my website or pay $to get the tech team to release itBuilding that site was approximately a hour endeavor and if I rebuild it it WILL NOT be with your productI had been paying with an account credit recently because I had been refunded from where you overcharged me so you corrected the mistake you made and I'm happy to correct in paying the monthly fee and I would understand paying a late fee but $is an exorbitant fee for the tech team to simply release my site information, they aren't having to rebuild themI have gotten quotes from other hosting services that are more cost effective and one that even includes an app I would like to get past this and remain a customer but I will not do so with an unreasonable charge to restore my site pages.I want to continue with an amicable solution for both sides but even when speaking to supervisors their stance is there is nothing anyone can doI still had a credit from where they had overcharged me but you can't auto renew with account credits and I had been dealing with immensely stressful family issues including a son in and out of the hospital with seizures and a mother entering hospice care and they do not care the circumstances even though credit was there to cover itI have investigated other hosting companies and would never recommend them with how they treated me and took advantage to get an exorbitant extra fee
On Jul 17, 7:AM I purchased Ultimate Managed WordPress - Years for my website About a week into the service, I started to have some loading issues With numerous chats and phone calls, I keep getting the same responses "however since the issue with the server it is our Engineers that are working with itIf only the issue can be fixed by pressing a button or something on my end I will do it." and "upgrade" Really? First, I'm already on Ultimate, which is WAY MORE than I even need! I'm a month in and already regretting my year contract All I want is a site that works How is that MY fault? A month for me, I would think they may need to buy another server if they can't fix they one they have So disappointed
My credit card was billed in an auto-renewal for services When I noticed it on my credit card statement, I contacted them regarding the issue I was informed that they have a day refund policy on auto-renewals, and that it had in fact been days Yes that is correct day extra and they would do NOTHING to help me, they were content to just take my money, I have no need nor want of their product anymoreand now i'm out my money too as I have contacted my credit card company and they have concluded I guess, that I owe them as they have once again charged me the total after removing it during "investigation." If it had been months or something like that I could see their point, but really one day over and no help I tried climbing the ladder, but I was told "The managers have no power and they just do what we say anyways" The final representative I spoke with (supposedly a supervisor) proceeded to tell me that he was much more responsible than I am as he would certainly ha
I have been attempting to remove or change the 'Two-step Authorization' for our account login...since AugustI am a client of Godaddy for well over yearsThe problem is still not solved
Attempt part
I followed the instructions on the website to remove or change the Two-step Authorization for loginOver times
- The ONLY process is to email godaddy from an email connected to the account
- It is written on the Godaddy website that after the email is sent properly a reply email will come from the 'Two-step Authorization' change department
- a) No reply has been recieved from Godaddy after over attempts
Attempt part
I spoke to Godaddy representatives who gave the same instructions to remove or change the Two-step Authorization for loginAt least times
- a) When speaking with a representative named 'Shane' he confirmed that my email had been received by CC to his inbox
- b) He and his supervisor REFUSED to forward my email to the department that could s
For Cr ***
I had auto renewal on for my Web Hosting account not only the auto renew feature was turned off some how but also the payment card number for renewal was being used was an old credit card which I had deleted years ago on my go daddy accountThe most updated active citi bank card was on file and set as default payment but was not selected for auto renewal charges I had renewed my hosting for months but it was only renewed for month on 19th February
I called on 31st March and spoke to billing, before calling, I could see the Web Hosting tab in my account but right after I started speaking to Justin on phone the WebHosting Tab was removed from account on purpose to charge me more money
I was told that I need to pay $in order to renew my hosting because today was the 20th day since my Hosting had expired, I informed the representative that I have been a loyal customer for years and have done business through out only with Go Daddy
On June14,I paid GoDaddy $4,to create my business MirageHairtique a Logo, Website, Domain After payment I was transferred to someone in web services and we had a minute talk about my business and ideas for their services for meThe representative sent me a ton of PDF files that I was unable to use due to me not knowing how to use themHe set a follow up call with me for June 21,I also had received a email from the Logo team to complete a document about my ideas for the Logo and someone would call me in 24hrsSo I did just that tired to figure out how to use the PDF files I was sent from the guy in the website departmentAfter getting very confused I just said I would wait to ask questions on our follow up call on 6/I just thought maybe he would have checked on me before that to see if I had any questions but he didn'tThen back to the logo team I submitted the concept form but no one reached out to me like I was told they wouldSo I had no idea where I
I was on the phone for over hour minutes without complete resolution for an extremely simple issue I requested to speak with a manager and was not able to, I was then to expect a call back from a manager and still have not received one
Horrible company, or just customer service experience so farI purchased a domain and the privacy protection services for a specific total price, that I triple checked on the multiple forms before checking outWhen I clicked the confirm/check-out button (right next to the total price), it brought me to the summary page where it had actually charged me DOUBLE what all the previous forms had said the price would be
I called customer service and explained what had happened and the guy I spoke to did not offer solutionAll he said was there is nothing anyone in the company can do after the payment has been processedApparently, no refunding, or crediting of any kind exists with GoDaddyI am still not sure how that happened, but it felt like being robbed
Calling GoDaddy for help with a product you bought from them? Be prepared for them to say "you need to call x for that, it has nothing to do with us" when, if fact, the issue almost always lies with themThey talked me into upgrading to another email product for me company because could not get my current email system to work properlyThey lied about the upgrade as wellThey told me the upgraded program come with x, y and z - it came with nothing! Now they are nickel and dimeing me for everything!
All GoDaddy does is pass the buck and lie pass the buck and lieIf you read all of these reviews and still buy a GoDaddy product you will get what you deserve!
Customer #: ***
on 2/I got a 2gb VPS it didn't work for us in terms of size
on 3/I got a 4gb VPS it didn't work for us in terms of size
on 4/I got a 8gb VPS and online it said online then 31.99/mo then renewalSo I decided to invest into the server and pre-pay for a prolonged period of time for the savingsAlso, I had a coupon code that wasn't working so I chatted inMY BIGGEST MISTAKEThe representative coerced me to call in although I wanted to do it online (now I know they are commission driven)On the call she said she would do it for me and I couldn't do it online if I wanted to apply the 30% off code
So instead of applying the 31.99/mo for the amount I advanced she gave me the renewal price for months, although I never renewed anythingI never renewed!!! I got a different product, a different, size, a different cPanel a different server altogether which carries its own product code and advertised price
Now I am being told that
My customer# ***
I have been a Go Daddy customer for more than years now and I am very very unsatisfied with their policies and their serviceThey are always looking to make money in every way possibleTheir policies are very unfriendly and they should be ashamed of it
Today I received godaddy emailThey said :
Due to the serious nature of this situation, your hosting account may be suspended and/or content in violation removed by our hosting administrators if you do not correct this issue by WEDNESDAY, OCTOBER 25, (MST, GMT -7)
What I did is follow their instruction
delete two folder with file compatible issue
contact their supervisor
Their supervisor told me I have to fix file lock issue, I told them there are over users visiting my website each year and some users might download pdf file made by imagesIt’s very for users download pdf files(I do not know what’s wrong), However the supervisor said it’s not allowedThe supervisor ins
Advertised domain name registration for cents when I go to checkout states full priceI called customer service and they refuse to help me just as a response I'm not eligibleWhat makes me eligible? Why provided advertisement? And why is customer service and the supervisor so rude to me
I tried to change my renewal for my domain and was having difficulty getting the year with no additional services instead of years so I contacted customer support for assistance I received the confirmation for the year and thought everything was fine until I got back after evacuating for Hurricane Irma and noticed that there was an extra charge on my credit card from GoDaddy One for the year that I requested through customer service, and one for the original renewal of years, for a total of years instead of year Both dated the same day I contacted GoDaddy customer support and they stated they cannot issue a refund without cancelling the domain, and I couldn't re-register the domain for days
I do NOT want Godaddy to charge me for a year of one of their productsI want to be charged by the month
They charged me for year of GoCentral for July and August
I asked for a refund on months for the product in July
I called Godaddy in July and asked them NOT to do this for August
I said I was not able to set the account to charge by the month on my end
They do NOT do what I asked and they overdrew my credit union accountI was charged $by the credit union for this
We bought the domain name avatarcarwash.com and paid for years from GoDaddyOur business was under construction and got delayed so we did not launch the website at the time but kept the domain nameWhen we were ready to launch the website, we tried to login to our account and we couldn’tWe called GoDaddy, and after several hours on hold, the customer support person was very rude and hung up on usAfter making several attempts calling, we didn’t get anywhereWe asked for a supervisor, but they didn’t come on the phoneThey told us that we didn’t own the domain nameWe told them that we never canceled the domain name and asked them to provide us with the cancellation requestThey refused to give us any proofThey asked us to pay $for them to go and bid for the domain name which we ownWe want our domain name, as we have paid for it for years
This is a bad site Charge you for everything not a one price fits all outfit No cancellation policy would not recommend to any startups or anybody for that fact
I contacted go-daddy Bookkeeping about their software not working with my bank within the first week I ordered the bookkeeping softwarego-daddy support could not solve the issue I requested thru go-daddy support and on their website to cancel my service around the third weekgo-daddy website confirmed cancellation but they are saying I never canceled
I had a recurring billing set up with GoDaddy for many yearsThey were charging an email product at $for yearsThis was the price when they auto renewed in And suddenly in they had changed that fee from $to $
I had not logged into my account until recently and found that I have been such an exobirant amountI asked Godaddy to stop subscription and refund me years backBut plainly refuse to pay my money even though I am asking the subscription to be stopped and is only asking for the unused amount backI know I am very late in asking for the refund but it is still my money and there is more years to go on the subscription and request your intervention and help
I called because I noticed when pulling my website up it had been turned offI called to inquire and told I missed the date for the website builder renewal and my options were to rebuild my website or pay $to get the tech team to release itBuilding that site was approximately a hour endeavor and if I rebuild it it WILL NOT be with your productI had been paying with an account credit recently because I had been refunded from where you overcharged me so you corrected the mistake you made and I'm happy to correct in paying the monthly fee and I would understand paying a late fee but $is an exorbitant fee for the tech team to simply release my site information, they aren't having to rebuild themI have gotten quotes from other hosting services that are more cost effective and one that even includes an app I would like to get past this and remain a customer but I will not do so with an unreasonable charge to restore my site pages.I want to continue with an amicable solution for both sides but even when speaking to supervisors their stance is there is nothing anyone can doI still had a credit from where they had overcharged me but you can't auto renew with account credits and I had been dealing with immensely stressful family issues including a son in and out of the hospital with seizures and a mother entering hospice care and they do not care the circumstances even though credit was there to cover itI have investigated other hosting companies and would never recommend them with how they treated me and took advantage to get an exorbitant extra fee
Always seem to be able to resolve whatever issues come up and walk you through anything you needPretty high priced, but worth avoiding the headache
On Jul 17, 7:AM I purchased Ultimate Managed WordPress - Years for my website About a week into the service, I started to have some loading issues With numerous chats and phone calls, I keep getting the same responses "however since the issue with the server it is our Engineers that are working with itIf only the issue can be fixed by pressing a button or something on my end I will do it." and "upgrade" Really? First, I'm already on Ultimate, which is WAY MORE than I even need! I'm a month in and already regretting my year contract All I want is a site that works How is that MY fault? A month for me, I would think they may need to buy another server if they can't fix they one they have So disappointed
My credit card was billed in an auto-renewal for services When I noticed it on my credit card statement, I contacted them regarding the issue I was informed that they have a day refund policy on auto-renewals, and that it had in fact been days Yes that is correct day extra and they would do NOTHING to help me, they were content to just take my money, I have no need nor want of their product anymoreand now i'm out my money too as I have contacted my credit card company and they have concluded I guess, that I owe them as they have once again charged me the total after removing it during "investigation." If it had been months or something like that I could see their point, but really one day over and no help I tried climbing the ladder, but I was told "The managers have no power and they just do what we say anyways" The final representative I spoke with (supposedly a supervisor) proceeded to tell me that he was much more responsible than I am as he would certainly ha
I have been attempting to remove or change the 'Two-step Authorization' for our account login...since AugustI am a client of Godaddy for well over yearsThe problem is still not solved
Attempt part
I followed the instructions on the website to remove or change the Two-step Authorization for loginOver times
- The ONLY process is to email godaddy from an email connected to the account
- It is written on the Godaddy website that after the email is sent properly a reply email will come from the 'Two-step Authorization' change department
- a) No reply has been recieved from Godaddy after over attempts
Attempt part
I spoke to Godaddy representatives who gave the same instructions to remove or change the Two-step Authorization for loginAt least times
- a) When speaking with a representative named 'Shane' he confirmed that my email had been received by CC to his inbox
- b) He and his supervisor REFUSED to forward my email to the department that could s
For C
r ***
I had auto renewal on for my Web Hosting account not only the auto renew feature was turned off some how but also the payment card number for renewal was being used was an old credit card which I had deleted years ago on my go daddy accountThe most updated active citi bank card was on file and set as default payment but was not selected for auto renewal charges I had renewed my hosting for months but it was only renewed for month on 19th February
I called on 31st March and spoke to billing, before calling, I could see the Web Hosting tab in my account but right after I started speaking to Justin on phone the WebHosting Tab was removed from account on purpose to charge me more money
I was told that I need to pay $in order to renew my hosting because today was the 20th day since my Hosting had expired, I informed the representative that I have been a loyal customer for years and have done business through out only with Go Daddy
TA agent didn't hear my requestsPoor customer service
On June14,I paid GoDaddy $4,to create my business MirageHairtique a Logo, Website, Domain After payment I was transferred to someone in web services and we had a minute talk about my business and ideas for their services for meThe representative sent me a ton of PDF files that I was unable to use due to me not knowing how to use themHe set a follow up call with me for June 21,I also had received a email from the Logo team to complete a document about my ideas for the Logo and someone would call me in 24hrsSo I did just that tired to figure out how to use the PDF files I was sent from the guy in the website departmentAfter getting very confused I just said I would wait to ask questions on our follow up call on 6/I just thought maybe he would have checked on me before that to see if I had any questions but he didn'tThen back to the logo team I submitted the concept form but no one reached out to me like I was told they wouldSo I had no idea where I
I was on the phone for over hour minutes without complete resolution for an extremely simple issue I requested to speak with a manager and was not able to, I was then to expect a call back from a manager and still have not received one
Horrible company, or just customer service experience so farI purchased a domain and the privacy protection services for a specific total price, that I triple checked on the multiple forms before checking outWhen I clicked the confirm/check-out button (right next to the total price), it brought me to the summary page where it had actually charged me DOUBLE what all the previous forms had said the price would be
I called customer service and explained what had happened and the guy I spoke to did not offer solutionAll he said was there is nothing anyone in the company can do after the payment has been processedApparently, no refunding, or crediting of any kind exists with GoDaddyI am still not sure how that happened, but it felt like being robbed
Calling GoDaddy for help with a product you bought from them? Be prepared for them to say "you need to call x for that, it has nothing to do with us" when, if fact, the issue almost always lies with themThey talked me into upgrading to another email product for me company because could not get my current email system to work properlyThey lied about the upgrade as wellThey told me the upgraded program come with x, y and z - it came with nothing! Now they are nickel and dimeing me for everything!
All GoDaddy does is pass the buck and lie pass the buck and lieIf you read all of these reviews and still buy a GoDaddy product you will get what you deserve!
Customer #: ***
on 2/I got a 2gb VPS it didn't work for us in terms of size
on 3/I got a 4gb VPS it didn't work for us in terms of size
on 4/I got a 8gb VPS and online it said online then 31.99/mo then renewalSo I decided to invest into the server and pre-pay for a prolonged period of time for the savingsAlso, I had a coupon code that wasn't working so I chatted inMY BIGGEST MISTAKEThe representative coerced me to call in although I wanted to do it online (now I know they are commission driven)On the call she said she would do it for me and I couldn't do it online if I wanted to apply the 30% off code
So instead of applying the 31.99/mo for the amount I advanced she gave me the renewal price for months, although I never renewed anythingI never renewed!!! I got a different product, a different, size, a different cPanel a different server altogether which carries its own product code and advertised price
Now I am being told that
My customer# ***
I have been a Go Daddy customer for more than years now and I am very very unsatisfied with their policies and their serviceThey are always looking to make money in every way possibleTheir policies are very unfriendly and they should be ashamed of it
Today I received godaddy emailThey said :
Due to the serious nature of this situation, your hosting account may be suspended and/or content in violation removed by our hosting administrators if you do not correct this issue by WEDNESDAY, OCTOBER 25, (MST, GMT -7)
What I did is follow their instruction
delete two folder with file compatible issue
contact their supervisor
Their supervisor told me I have to fix file lock issue, I told them there are over users visiting my website each year and some users might download pdf file made by imagesIt’s very for users download pdf files(I do not know what’s wrong), However the supervisor said it’s not allowedThe supervisor ins
Advertised domain name registration for cents when I go to checkout states full priceI called customer service and they refuse to help me just as a response I'm not eligibleWhat makes me eligible? Why provided advertisement? And why is customer service and the supervisor so rude to me
I tried to change my renewal for my domain and was having difficulty getting the year with no additional services instead of years so I contacted customer support for assistance I received the confirmation for the year and thought everything was fine until I got back after evacuating for Hurricane Irma and noticed that there was an extra charge on my credit card from GoDaddy One for the year that I requested through customer service, and one for the original renewal of years, for a total of years instead of year Both dated the same day I contacted GoDaddy customer support and they stated they cannot issue a refund without cancelling the domain, and I couldn't re-register the domain for days
I do NOT want Godaddy to charge me for a year of one of their productsI want to be charged by the month
They charged me for year of GoCentral for July and August
I asked for a refund on months for the product in July
I called Godaddy in July and asked them NOT to do this for August
I said I was not able to set the account to charge by the month on my end
They do NOT do what I asked and they overdrew my credit union accountI was charged $by the credit union for this
We bought the domain name avatarcarwash.com and paid for years from GoDaddyOur business was under construction and got delayed so we did not launch the website at the time but kept the domain nameWhen we were ready to launch the website, we tried to login to our account and we couldn’tWe called GoDaddy, and after several hours on hold, the customer support person was very rude and hung up on usAfter making several attempts calling, we didn’t get anywhereWe asked for a supervisor, but they didn’t come on the phoneThey told us that we didn’t own the domain nameWe told them that we never canceled the domain name and asked them to provide us with the cancellation requestThey refused to give us any proofThey asked us to pay $for them to go and bid for the domain name which we ownWe want our domain name, as we have paid for it for years