I accidentally purchased a product and I cancelled it before it was taken out of my account in the hopes that I would not be chargedI did not receive the product and I had hoped that I would receive the transaction wouldn't go throughInstead it charged my card and when I inquired about it they had said that all products are nonrefundable even with my already canceling the product that I didn't useI asked why I was billed when I clearly canceled before my bank was credited and they said they have no control of that if I could at least receive an account credit so I could use a services that I actually want and they flat out refusedHorrible customer service
Steep price to restore hosting for existing customer Obviously do not appreciate my continued business Long hold times only to get dismissed Company once had great customer service Not the case anymoreShop around if your considering Go Daddy
I had a domain hosted with godaddy.com for more than years, and it expired recently and was immediately purchased by someone without my knowledge Had godaddy made better effort to notify me of my domain being sold to someone else, I would not have allowed it to expire, and it would not have been sold to someone else
Our business registered a Godaddy account and purchased a domainOne of our former colleague left the company on bad terms, and he secretly changed our password and the associated credit cardAs a result, we couldn't access our accountWe called customer service two times and discuss about this situation for over mins, they said they couldn't do anything unless we have the 4-digit pin (which anyone can change if they have the account username and password) or the last digits of the associated credit card (which was changed easily) even though our business owns the account and the domain nameWe were willing to provide all kinds of evidence to prove our ownership such as business license, purchase receipt of the domain and proper photo ID etcThis matter could've been solved easily given the premises Godaddy digs into our account record, but they simply refused to do that and blamed everything on usThat was a really unprofessional thing to doWe own the account, and we own
We noticed Monday A.M(9/19/16) that we weren’t receiving emailsI called in & spoke with someone who said an error was made in the migration process & she would switch the DNS to be 'pointed to Hosted Exchange' instead of *** ***She said the change would take effect in 24-hours & there was nothing she could do to expedite, even though we are a web-based business & were losing business by the minute
Tuesday A.M(9/20/16) I didn’t see any resolution & decided to call inThankfully I did because the rep told me that although the DNS had been changed to *** Exchange, the settings were wrong
Tuesday through Wednesday A.M(9/21/16) we noticed that a lot of our emails were being bouncedTo give Go Daddy the benefit of the doubt we called the recipients to see if corrections needed to be made to their addressesSince they were correct I called Go Daddy & was told there was an SPF issue that should have been fixed when I called in the first ti
I signed up for 2-years of Microsoft Office / GoDaddy Hosting / Managed Wordpress package during the first week of December I called in on Monday, January 22, to cancel the Managed WP and Microsoft Office items, and I was told that I'm outside the days and there was nothing I could doI told the gentleman on the phone representing GoDaddy, "Really there is nothing you can do? If that is the case, I will be filing a complaint with the Revdex.com." This is frankly highway robbery as I spent upwards of $700! I was really disappointed as I've been a customer of there's for over years
I set up an account with godaddy.com to offer for sale some of my domains that I oweIn order to receive a payment for the sale they (godaddy) asked for a method of payment, I gave them my PayPal account informationAfter week godaddy withdraw $without my concent or authorization they claim it was for a hosting fee with I Never asked neither authorized or was even billed aheadI contact them as this created an issue with PayPal and Wells Fargo bank, they godaddy said they can’t do anything about it and referred me to my bank, witch is Not there issue or faultIf this happened to me, I am sure it had happened to many othersThis type of transaction are totally fraudulent from the the company to us the customersPlease someone investigate this because it needs to be stop
I had originally purchased some domains with godaddy.com that originally renew automaticallyI was not satisfied with my service and hidden charges so I decided to cancel all four of my domainsMy account number with godaddy.com was #*** .Canceling was an extreme hassle seeing as godaddy.com kept on charging me after the cancellationAfter many calls to the company I was able to cancel my domains on January 6, 2016, with this cancellation I also have email confirmation that my domains were cancelled
My canceled domains are as fallows: ***m , ***, *** ***
The problem arrived when on December 9,I received an email from godaddy.com stating that my payment method is missing and expires soon with the fine text that they have the right to charge my account with auto renewal
I've had domain names with godaddy On March 4, I attempted to log in to both emails and got a message which basically told me that my email address and password did not match their records and referred me to a link that would help me reset my password I went to the link but it was not helpful I called the customer assistance number and was told that they did not have a record of one of my domain names on my account They found one but couldn't find the other They asked me for a cr and digit code to identify me I gave the the only cr I had but it only covered one domain site I don't know what the digit code is and they told me without that they couldn't help me Remember it's been years ago that I registered with godaddy Our office has moved times in that period and I've been unable to locate my original file I have emails from godaddy in my email Of course I can't get to them because I can't access my email They never
I pay GoDaddy to host my WordPress site (***)On May 25, 2017, they updated the software to a versionThat caused my site to crashI hoped it was temporary, but that was not the caseOn June 1, 2017, I contacted GoDaddyThey said that everything looks fine on their end, so I would have to pay them $to look into the matterEverything is not fineTry going to my site and you will get an error message(If my site is working when you receive this, then they have decided to fix itIf it is not working, my complaint remains.) My newest book comes out on June 20, 2017, and people cannot find it due to GoDaddy's refusal to address the problem
When performing a search on GoDaddy.com to check the availability of a specific domain name, I found that GoDaddy.com had purchased the domain name I had searched forNow they are requiring that I pay $plus commission to GoDaddy.com to negotiate the sale, for what was a $domain, from GoDaddy.comI believe this is a poor business practice and that GoDaddy.com is basically extorting it's customers
GoDaddy is the biggest offender of ethics I've ever seen! GoDaddy is the most unethical company and has to be stopped! I'm trying to buy a domain name that has NO significance to anyone but my website / business name! GoDaddy is holding the domain name hostage for $9,500.00! They claim it's a Premium name - it is NOT! They only claim this because it's characters but the characters don't spell a name or reference anything - it's just my business abbreviation with a RANDOM NUMBER included! Now I don't have a way to conduct my business! This domain would fit on my license plates, on my business cards, on flyers, and just make it easier for me and my customers! But GoDaddy is impeding my RIGHT to conduct commerce!
This book keeping software does not do what they promiseGreat for personal use but not for businessI was out of the refund window didn't have time to test it"which I realize" I was in the wrongBut they didn't offer to give me store credit or anythingGot the software started using quickly realized I made a mistake this software is very limited for what it providesNot useful for my type of businessI worked with support rather try to improve product they say well your outside your refund window Not as good as it was when it was outrightI will slowly be moving my domains away from themDoes not remain linked to ANY of my banks nor does it work anything close to ***
I have purchase a service in October of last year (SSL certification) and paid in full for the whole yearSomehow because they have offered me in a chat a longer period for the certification and I told them that I would decide if I wanted to prolong the time they have cancelled my certification
My website had a deletion of it's configuration therefore it was not online, so I was not able to use the SSL for that period of timeNow that I needed it I called since my programmer was not finding itThey have cancelled it without my authorization and want me to pay in full for another year not considering that they have not provided me with the service of the whole year as agreed in the purchase
Their proposal is for me to loose all the money I have given to them and purchase another one for the time I have already purchased and paid without any refund
I was able to talk to Donald that gave me the same informationNo amount of time or talk took us to any resolution of my mon
I recently changed my cell phone number because I was receiving harassing callsI also have Two-Step Authentication on my account with GoDaddyI didn't think anything about this when I changed my number due to harassing phone callsAfter my number changed I went to the GoDaddy website to log into my account to update my numberI was locked outThe option I was given was to fill out a form to regain accessIt had to come from the email address on my account and a copy of my IDThe problem is that my ID has expired and I can not get a new ID in time to be able to get back into my account before all my services are lostAll the work and money I have spent will be for nothingI have not been given any other optionThis means my time and money spent on their services mean absolutely nothing to them and I am at risk from losing everything
I have been with Go Daddy since and I have always had some issues with their team of men they are hard salesmen and they are so rude and direct I called today to pay for my account and they had deleted without my knowledge Although, I had made a payment in March or April My website is being hosted on their site and I could not believe that they deleted my entire website and my email account that I had valuable information related to my business on the Go Daddy site, especially my website As a non-profit business your website has to be up at all times without any hesitation, today Go Daddy's representatives showed me their buts to kiss, because they didn't care about how I felt, because to them it's about money, not your business I would like to refund from them because I have spent lots of money with them to build the site, host the site, setting up my *** account and my SSL account, plus the per month must be reimbursed because I have to hire someone to rebuild
Due to the abysmal service I received from Godady, instead of utilizing any of the purchased package, most notably the Domain Name and the Email account, I immediately requested that everything be transferred back to 1andmy previous provider
We are approaching weeks since I contacted Godady requesting that the entire package be canceled, the domain name be sent back to 1andand a full refund be returnedI have been given numerous conflicting statements that I thought it imperative to record the calls
On Friday July, 20, 2018, I spent over hours of my day going back and forth with Godady I conversed with Bobby who initially advised me that it would take 2-mins to obtain the codes to transfer the domain name back to 1andHe then advised me that it would minsI requested a manager and was transferred to Ryan
Ryan advised me that Bobby was doing a great thing for me by downloading the codes to transfer the domain name back to 1and He confirmed that in ord
My business website https://endinmind.com is hosted at GoDaddyIt was taking a very long time for my site to load so I called in to find out whyThey wanted to sell me a support package of (3) service tickets for $to fix the issues
Prior to making the purchase, (2) different hosting support technicians said that once this fee was paid I'd receive a direct phone number to the WordPress Premium Support team to assess and guide me through the repair processI gave permission to bill my PayPal account on file, and asked for the direct numberThey then informed there is no phone support for this team, that I'd have to submit questions or concerns via emailNone of my email inquiries were ever responded to
When someone calls in to GoDaddy they can only speak with hosting support people, so I asked to speak with someone at least familiar with WordPressI was informed that they only dealt with hosting issues, not WordPress support, and that there was no higher level of supp
I did not select auto renewal for my website domainThey apparently have a five day policy for cancelling domains; however, that is from the day the bill it, but it is definitely not the same day my credit card was chargedIn fact, when my credit card was charged without my consent, I called Go Daddy to get a refund, but because it was not in the five day window based on when they "billed it" they refused to do anythingThey would not even take the credit card off file despite me informing them that it is not my credit card any longerThey also increased the price and did not consult me to verify I still wanted the domain at that price
I received an auto-renew bill via emailOnce I saw the bill, within a week, I called GoDaddy to cancel serviceI never authorized the charging of my credit card and did not receive notifications prior to that pointI was told they could only refund about 10% of the services because that's how they operate their contractsAgain, never authorizing a renewal of services and with no notifications, I was billed and they said they were not able to refund charges
I would like to receive a refundI will not be utilizing their services going forward and will no longer be referring them to friends and family
I accidentally purchased a product and I cancelled it before it was taken out of my account in the hopes that I would not be chargedI did not receive the product and I had hoped that I would receive the transaction wouldn't go throughInstead it charged my card and when I inquired about it they had said that all products are nonrefundable even with my already canceling the product that I didn't useI asked why I was billed when I clearly canceled before my bank was credited and they said they have no control of that if I could at least receive an account credit so I could use a services that I actually want and they flat out refusedHorrible customer service
Steep price to restore hosting for existing customer Obviously do not appreciate my continued business Long hold times only to get dismissed Company once had great customer service Not the case anymoreShop around if your considering Go Daddy
I had a domain hosted with godaddy.com for more than years, and it expired recently and was immediately purchased by someone without my knowledge Had godaddy made better effort to notify me of my domain being sold to someone else, I would not have allowed it to expire, and it would not have been sold to someone else
Our business registered a Godaddy account and purchased a domainOne of our former colleague left the company on bad terms, and he secretly changed our password and the associated credit cardAs a result, we couldn't access our accountWe called customer service two times and discuss about this situation for over mins, they said they couldn't do anything unless we have the 4-digit pin (which anyone can change if they have the account username and password) or the last digits of the associated credit card (which was changed easily) even though our business owns the account and the domain nameWe were willing to provide all kinds of evidence to prove our ownership such as business license, purchase receipt of the domain and proper photo ID etcThis matter could've been solved easily given the premises Godaddy digs into our account record, but they simply refused to do that and blamed everything on usThat was a really unprofessional thing to doWe own the account, and we own
We noticed Monday A.M(9/19/16) that we weren’t receiving emailsI called in & spoke with someone who said an error was made in the migration process & she would switch the DNS to be 'pointed to Hosted Exchange' instead of *** ***She said the change would take effect in 24-hours & there was nothing she could do to expedite, even though we are a web-based business & were losing business by the minute
Tuesday A.M(9/20/16) I didn’t see any resolution & decided to call inThankfully I did because the rep told me that although the DNS had been changed to *** Exchange, the settings were wrong
Tuesday through Wednesday A.M(9/21/16) we noticed that a lot of our emails were being bouncedTo give Go Daddy the benefit of the doubt we called the recipients to see if corrections needed to be made to their addressesSince they were correct I called Go Daddy & was told there was an SPF issue that should have been fixed when I called in the first ti
I signed up for 2-years of Microsoft Office / GoDaddy Hosting / Managed Wordpress package during the first week of December I called in on Monday, January 22, to cancel the Managed WP and Microsoft Office items, and I was told that I'm outside the days and there was nothing I could doI told the gentleman on the phone representing GoDaddy, "Really there is nothing you can do? If that is the case, I will be filing a complaint with the Revdex.com." This is frankly highway robbery as I spent upwards of $700! I was really disappointed as I've been a customer of there's for over years
I set up an account with godaddy.com to offer for sale some of my domains that I oweIn order to receive a payment for the sale they (godaddy) asked for a method of payment, I gave them my PayPal account informationAfter week godaddy withdraw $without my concent or authorization they claim it was for a hosting fee with I Never asked neither authorized or was even billed aheadI contact them as this created an issue with PayPal and Wells Fargo bank, they godaddy said they can’t do anything about it and referred me to my bank, witch is Not there issue or faultIf this happened to me, I am sure it had happened to many othersThis type of transaction are totally fraudulent from the the company to us the customersPlease someone investigate this because it needs to be stop
I had originally purchased some domains with godaddy.com that originally renew automaticallyI was not satisfied with my service and hidden charges so I decided to cancel all four of my domainsMy account number with godaddy.com was #*** .Canceling was an extreme hassle seeing as godaddy.com kept on charging me after the cancellationAfter many calls to the company I was able to cancel my domains on January 6, 2016, with this cancellation I also have email confirmation that my domains were cancelled
My canceled domains are as fallows: ***m , ***, *** ***
The problem arrived when on December 9,I received an email from godaddy.com stating that my payment method is missing and expires soon with the fine text that they have the right to charge my account with auto renewal
I've had domain names with godaddy On March 4, I attempted to log in to both emails and got a message which basically told me that my email address and password did not match their records and referred me to a link that would help me reset my password I went to the link but it was not helpful I called the customer assistance number and was told that they did not have a record of one of my domain names on my account They found one but couldn't find the other They asked me for a c
r and digit code to identify me I gave the the only c
r I had but it only covered one domain site I don't know what the digit code is and they told me without that they couldn't help me Remember it's been years ago that I registered with godaddy Our office has moved times in that period and I've been unable to locate my original file I have emails from godaddy in my email Of course I can't get to them because I can't access my email They never
I pay GoDaddy to host my WordPress site (***)On May 25, 2017, they updated the software to a versionThat caused my site to crashI hoped it was temporary, but that was not the caseOn June 1, 2017, I contacted GoDaddyThey said that everything looks fine on their end, so I would have to pay them $to look into the matterEverything is not fineTry going to my site and you will get an error message(If my site is working when you receive this, then they have decided to fix itIf it is not working, my complaint remains.) My newest book comes out on June 20, 2017, and people cannot find it due to GoDaddy's refusal to address the problem
When performing a search on GoDaddy.com to check the availability of a specific domain name, I found that GoDaddy.com had purchased the domain name I had searched forNow they are requiring that I pay $plus commission to GoDaddy.com to negotiate the sale, for what was a $domain, from GoDaddy.comI believe this is a poor business practice and that GoDaddy.com is basically extorting it's customers
GoDaddy is the biggest offender of ethics I've ever seen! GoDaddy is the most unethical company and has to be stopped! I'm trying to buy a domain name that has NO significance to anyone but my website / business name! GoDaddy is holding the domain name hostage for $9,500.00! They claim it's a Premium name - it is NOT! They only claim this because it's characters but the characters don't spell a name or reference anything - it's just my business abbreviation with a RANDOM NUMBER included! Now I don't have a way to conduct my business! This domain would fit on my license plates, on my business cards, on flyers, and just make it easier for me and my customers! But GoDaddy is impeding my RIGHT to conduct commerce!
This book keeping software does not do what they promiseGreat for personal use but not for businessI was out of the refund window didn't have time to test it"which I realize" I was in the wrongBut they didn't offer to give me store credit or anythingGot the software started using quickly realized I made a mistake this software is very limited for what it providesNot useful for my type of businessI worked with support rather try to improve product they say well your outside your refund window Not as good as it was when it was outrightI will slowly be moving my domains away from themDoes not remain linked to ANY of my banks nor does it work anything close to ***
I have purchase a service in October of last year (SSL certification) and paid in full for the whole yearSomehow because they have offered me in a chat a longer period for the certification and I told them that I would decide if I wanted to prolong the time they have cancelled my certification
My website had a deletion of it's configuration therefore it was not online, so I was not able to use the SSL for that period of timeNow that I needed it I called since my programmer was not finding itThey have cancelled it without my authorization and want me to pay in full for another year not considering that they have not provided me with the service of the whole year as agreed in the purchase
Their proposal is for me to loose all the money I have given to them and purchase another one for the time I have already purchased and paid without any refund
I was able to talk to Donald that gave me the same informationNo amount of time or talk took us to any resolution of my mon
I recently changed my cell phone number because I was receiving harassing callsI also have Two-Step Authentication on my account with GoDaddyI didn't think anything about this when I changed my number due to harassing phone callsAfter my number changed I went to the GoDaddy website to log into my account to update my numberI was locked outThe option I was given was to fill out a form to regain accessIt had to come from the email address on my account and a copy of my IDThe problem is that my ID has expired and I can not get a new ID in time to be able to get back into my account before all my services are lostAll the work and money I have spent will be for nothingI have not been given any other optionThis means my time and money spent on their services mean absolutely nothing to them and I am at risk from losing everything
I have been with Go Daddy since and I have always had some issues with their team of men they are hard salesmen and they are so rude and direct I called today to pay for my account and they had deleted without my knowledge Although, I had made a payment in March or April My website is being hosted on their site and I could not believe that they deleted my entire website and my email account that I had valuable information related to my business on the Go Daddy site, especially my website As a non-profit business your website has to be up at all times without any hesitation, today Go Daddy's representatives showed me their buts to kiss, because they didn't care about how I felt, because to them it's about money, not your business I would like to refund from them because I have spent lots of money with them to build the site, host the site, setting up my *** account and my SSL account, plus the per month must be reimbursed because I have to hire someone to rebuild
Due to the abysmal service I received from Godady, instead of utilizing any of the purchased package, most notably the Domain Name and the Email account, I immediately requested that everything be transferred back to 1andmy previous provider
We are approaching weeks since I contacted Godady requesting that the entire package be canceled, the domain name be sent back to 1andand a full refund be returnedI have been given numerous conflicting statements that I thought it imperative to record the calls
On Friday July, 20, 2018, I spent over hours of my day going back and forth with Godady I conversed with Bobby who initially advised me that it would take 2-mins to obtain the codes to transfer the domain name back to 1andHe then advised me that it would minsI requested a manager and was transferred to Ryan
Ryan advised me that Bobby was doing a great thing for me by downloading the codes to transfer the domain name back to 1and He confirmed that in ord
My business website https://endinmind.com is hosted at GoDaddyIt was taking a very long time for my site to load so I called in to find out whyThey wanted to sell me a support package of (3) service tickets for $to fix the issues
Prior to making the purchase, (2) different hosting support technicians said that once this fee was paid I'd receive a direct phone number to the WordPress Premium Support team to assess and guide me through the repair processI gave permission to bill my PayPal account on file, and asked for the direct numberThey then informed there is no phone support for this team, that I'd have to submit questions or concerns via emailNone of my email inquiries were ever responded to
When someone calls in to GoDaddy they can only speak with hosting support people, so I asked to speak with someone at least familiar with WordPressI was informed that they only dealt with hosting issues, not WordPress support, and that there was no higher level of supp
I did not select auto renewal for my website domainThey apparently have a five day policy for cancelling domains; however, that is from the day the bill it, but it is definitely not the same day my credit card was chargedIn fact, when my credit card was charged without my consent, I called Go Daddy to get a refund, but because it was not in the five day window based on when they "billed it" they refused to do anythingThey would not even take the credit card off file despite me informing them that it is not my credit card any longerThey also increased the price and did not consult me to verify I still wanted the domain at that price
I received an auto-renew bill via emailOnce I saw the bill, within a week, I called GoDaddy to cancel serviceI never authorized the charging of my credit card and did not receive notifications prior to that pointI was told they could only refund about 10% of the services because that's how they operate their contractsAgain, never authorizing a renewal of services and with no notifications, I was billed and they said they were not able to refund charges
I would like to receive a refundI will not be utilizing their services going forward and will no longer be referring them to friends and family