On 01/17/Godaddy.com charged my *** account $ and $for services I never ordered or authorizedThese were two separate charges ultimately resulting in two separate overdraft fees
*** charged my personal checking account and ran it into overdraft status twiceAfter contacting both *** and GoDaddy, they told me they were wrong charges and would be refunded with no further explanation but not overdraft fee's I have refunds pending from Godaddy that can take up to days to refund *** told me it can take up to days to see the refund in my account totaling a possible days for a refundIn the mean time my account is twice overdrawn to the tune of almost $I contacted GoDaddy and they said they started the refund process but were unable to tell me how the charges came about in the first placeThey hung up on me twiceFirst by a man named Elliot and the second time by his billing supervisor named ChrisNether were willing to tell me wh
I have had a number of issues with website "security" with Go DaddyThey blocked forms on my website from being completed by my customers and my notifications, claiming my site had security issuesThey said they would not allow me to use the forms to protect their servers unless I bought a security packageAfter I refused, my site, for the first time in the nearly two years I had the site running, was shut down by an "outside attack." Since I need my site to work, I ultimately purchased the security packageThe uptime and security reports never showed any problems, yet several requests to the security team removed literally thousands of malware and other attacks on the integrity of the siteI had been using other services in the previous 18-months to scan for attacks and protect my site without any problems at allI have spent hours upon hours on the phone on more than one occasion to get my site up and running again, after it went downOne time the rep insisted my site was running, when I was looking at the page and giving her the exact error message that showed on the screen when attempting to navigate to my siteThis had culminated in a chat today during which the representative kept rambling on and when I demanded the unnecessary chat stop and said I don't have time to waste, she disconnected the chatDO NOT USE GODADDY for your hosting or any other services - they do not deliver, they inundate you with sales calls, and do not deliver the product and services they claimThe only thing keeping me from immediately leaving is the time it will take me to secure hosting and transfer my website to another company
Godaddy has the worst customer service I have ever dealt with, they kept me on the phone for literally hours yesterday and today another hour and halfI signed up with godaddy yesterday and the program they put me was junk, Then this agent said you need another program and she moved me She never mentioned a price differenceWell, I work on the site for hours and I notice the mobile site looks all wonkySo, I call to see how I fix itGuess what you can'tSo, the agent says he needs to move me to a different program and I have to start all overWell he changes and me he changed me back to exact same program I was initially onSo, I call back again and guess what he moves me back to the program I was building onHe said just turn off the mobile function and the site will show up perfectlyWhen I spoke with him I confirmed I was on plan which is a yearWell, today when I went to link my facebook to the page it linked my personal account rather than my busines
This is my 2nd time having a problem with godaddy with my website It's been 3days and my Statistcs are not working it keeps on saying "We are processing your data" I was told most issues are solved with in 24- It's been more then that going on days There has not been a follow up call or email they tell me they don't have a definitive date where it's going to be fixed I'm paying full price for service that I'm not able to use completely and don't know when it's going to be available I would like it fixed or at least a definitive day when it will be fixed some type of timeline
I used Goddady service two years agoI never knew my service will be renewed automatically but it was renewed last monthGoddady said they sent me email about this but I never read any of their emails
Now I understand the renewal service was set up as default without your knowledge and no paper notice sent out regarding the renewalFurther more, if you cancel you service after days of auto renewal, you will not get refund
This business practice is like a scam to me and I have seen so many people are victims of this practice
I think Goddady should stop such business practice
I believe there is deceptive business practicesI was quoted a price by a rep that appeared to be very informedI told the rep I would compare the price with another company and call backWhen I called back I asked for a managerThe rep refused to put a manager on the line & demanded that I allow him to help meAfter he assured me there was nothing else he could do to help & tried to discourage me from speaking with a managerI finally was allowed to speak with someone who identified himself as a B managerWhen I asked what that meant he just said he was a managerHis name was JasonHe then repeated what the previous rep statedI explained to him what the first rep quoted me and pointed out that the difference between percent and percent can not be dollarsI asked to speak with the original rep I had spoken to and was deniedIt’s very deceptive when you mislead a customer
After having GoDaddy as a hosting provider for years, I had an SSL certificate accidentally revoked that had been renewed in the past monthAfter calling them to tell them I had a problem they said the only way it could be fixed would be to purchase another certificate for $ I will never do business with this company again and I warn you against using their service
I had a domain hosted with godaddy.com for more than years, and it expired recently and was immediately purchased by someone without my knowledge Had godaddy made better effort to notify me of my domain being sold to someone else, I would not have allowed it to expire, and it would not have been sold to someone else
Ordered product on 3/22/and after working with filling shop with products, proceeded to work on other items along with SEOI found a glitch in the SEO software and called Tech Support on 3/30/Spoke to different tech support "experts" before Tanner helped me a littleHe said he would put a ticket into Advanced Tech support to fix the glitch (he admitted glitch was on their end)I gave them about a week before I called back and spoke to Mike in tech supportHe said Advanced Tech support was aware of glitch, but hadn't been fixed yet and couldn't give me a time frame to be fixed (He also admitted it was a glitch on their end)Asked for supervisor and spoke to TuckerHe said same thing, that it could be a year or more before glitch was fixedThen I called customer service for a refund, but they said no refund on monthly products, even though it was a defective product
The selected term for domain name and term for hosting registration were set incorrectly (apparently defaulted to a higher number) on the order form during processingTHIS WAS NOT BY USER SELECTIONI wanted one year terms for all products on oder #***It defaulted after refreshing the page to years for domains and years for hostingI called after the order was placed and the rep said they can't change the order
Why would GoDaddy partner with Stripe, when Stripe has such a poor track record (see online reviews, see Revdex.com reviews)? Why would GoDaddy partner with Stripe, when stripe does not offer similar customer service standards (no contact number, no way to communicate complaints)? Why would GoDaddy partner with Stripe, when Stripe charges a chargeback fee on a transaction that is disputed (we did not have access to the information that Stripe had when Stripe gave the Green Light to proceed with the transaction)? Why would GoDaddy partner with Stripe, when GoDaddy does not seem to have the same "it's your fault for the chargeback", mentality that Stripe has?
GoDaddy.com didn't just autorenew my account but added on some bogus services that I never usedIt's impossible to get help via chat so you need to find time to call and wait on holdThey added services to my account that I previously turned off and had the nerve to charge for themThis is really a SCAM! They should not be allowed to do this and should not be trusted with payment infoI canceled my account and services immediately and need to work with my credit card company to get a refund
The company charge my credit card without authorization using implicit auto-renew featureThe charge was for service called "domain club" When I complaint and asked for refund the Godaddy Inc resorted to unethical tactics threatening that if I cancel the "domain club" they will permanently cancel one of my domains which was renewed using the domain club even though I offered to pay a regular price for the domain in question and even though the domain was well within a grace period
I’m having a hard time canceling the product that I purchase from themWhen I’m given the option for tech support the sales department picks upThen I’m told they do everythingThen why have a tech support option? I attempt to log into my account one time and was told online that my account is locked due to to many attemptsI call godaddy to work out this issue and find out the reason behind itI was told by the sales rep or whoever they call themselves that the do not know how many attempts it takes to lock an account nor do they have access to the domainBasically there’s not use for the tech support or salesLet’s just call them reps! All I got from this is a bill and useless informationNot to mention the attitude because I asked to many questionsAt this point I am very worried about my bank account and will no longer look for services from godaddy“Easy” should be noted as advertising on there behalfThe two step security with all the right codes have mad this a very difficult and frustrating taskIt is taking a lot long to cancel then to buyI wonder why! I would leave zero stars due to the payment of services non rendered!
I was mislead to believe that I needed a specialized hosting plan to provide premium, uninterrupted, reliable service to host a e-commmerce website which was already running on a different hosting plan that I had been using for years Upon purchasing said plan, it was more unreliable than the original plan - which I had to mutually maintain This additional hosting plan also included other required features to operate, such as an SSL, of course at an additional cost to me The websites crashed on numerous occasions and when I contacted customer service I was told that it was hardware issues and that I must wait for 24-hours These continued outages and slow, lagging access times cost me income, customers and left a negative image for having an unreliable product
At significant expense, and a decade of loyalty, I was left no alternative but to move my services to a competitor The move was troublesome and extensive, but ultimately unavoidable with the poor and unreliable s
I purchased an economy hosting plan through them a couple of months agoLast month I decided to upgrade to the Ultimate hosting planOne of the selling points to the Ultimate plan, and the MAIN reason I upgraded to it was the fact that they offer year FREE SSLToday I was trying to set up my SSL and was having problemsI contacted them for assistance and now they are trying to charge me for the SSLThey are telling me that it is not available to me because I upgraded to the Ultimate plan rather than purchasing it upfrontThere is nothing on the advertisement on the homepage saying that it's not included through an upgradeand when I was doing the upgrade nobody told me that I would not be receiving the SSLThey are saying that I won't get it now because I upgraded rather than made an upfront purchasebut their site lead me to believe that it was included in the ULTIMATE PLAN
Multiple days of service down without any time frame for resolutionNot willing to take long route to fix issue for individual problem while working on solution for all customers
My husband tried to cancel our website on June of Despite our attempts to cancel the website, godaddy only took down our domain name and renewed our hosting service for years Even though I have tried to cancel it after the fact, they are not allowing us to do this They say that since it is beyond their day refund period, there is nothing they can do about this We are not even year into our years but they still refuse to let us cancel This seems to be a ridiculous issue since we no longer have our business nor have a need for our website Unfortunately, I did not catch this billing error until it is beyond our credit card's ability to dispute it I am asking for your help in helping us get a refund
they are stealing my moneythey blocked me out of my account after I was forced to get a new cell numberi have no access to my account even after sending them additional personal information and previously verbally tell them that I am cancellingTHEY ARE UNETHICAL AND CROOKS PLEASE GET ALL MY MONEY BACK!
On 01/17/Godaddy.com charged my *** account $ and $for services I never ordered or authorizedThese were two separate charges ultimately resulting in two separate overdraft fees
*** charged my personal checking account and ran it into overdraft status twiceAfter contacting both *** and GoDaddy, they told me they were wrong charges and would be refunded with no further explanation but not overdraft fee's I have refunds pending from Godaddy that can take up to days to refund *** told me it can take up to days to see the refund in my account totaling a possible days for a refundIn the mean time my account is twice overdrawn to the tune of almost $I contacted GoDaddy and they said they started the refund process but were unable to tell me how the charges came about in the first placeThey hung up on me twiceFirst by a man named Elliot and the second time by his billing supervisor named ChrisNether were willing to tell me wh
I have had a number of issues with website "security" with Go DaddyThey blocked forms on my website from being completed by my customers and my notifications, claiming my site had security issuesThey said they would not allow me to use the forms to protect their servers unless I bought a security packageAfter I refused, my site, for the first time in the nearly two years I had the site running, was shut down by an "outside attack." Since I need my site to work, I ultimately purchased the security packageThe uptime and security reports never showed any problems, yet several requests to the security team removed literally thousands of malware and other attacks on the integrity of the siteI had been using other services in the previous 18-months to scan for attacks and protect my site without any problems at allI have spent hours upon hours on the phone on more than one occasion to get my site up and running again, after it went downOne time the rep insisted my site was running, when I was looking at the page and giving her the exact error message that showed on the screen when attempting to navigate to my siteThis had culminated in a chat today during which the representative kept rambling on and when I demanded the unnecessary chat stop and said I don't have time to waste, she disconnected the chatDO NOT USE GODADDY for your hosting or any other services - they do not deliver, they inundate you with sales calls, and do not deliver the product and services they claimThe only thing keeping me from immediately leaving is the time it will take me to secure hosting and transfer my website to another company
Godaddy has the worst customer service I have ever dealt with, they kept me on the phone for literally hours yesterday and today another hour and halfI signed up with godaddy yesterday and the program they put me was junk, Then this agent said you need another program and she moved me She never mentioned a price differenceWell, I work on the site for hours and I notice the mobile site looks all wonkySo, I call to see how I fix itGuess what you can'tSo, the agent says he needs to move me to a different program and I have to start all overWell he changes and me he changed me back to exact same program I was initially onSo, I call back again and guess what he moves me back to the program I was building onHe said just turn off the mobile function and the site will show up perfectlyWhen I spoke with him I confirmed I was on plan which is a yearWell, today when I went to link my facebook to the page it linked my personal account rather than my busines
This is my 2nd time having a problem with godaddy with my website It's been 3days and my Statistcs are not working it keeps on saying "We are processing your data" I was told most issues are solved with in 24- It's been more then that going on days There has not been a follow up call or email they tell me they don't have a definitive date where it's going to be fixed I'm paying full price for service that I'm not able to use completely and don't know when it's going to be available I would like it fixed or at least a definitive day when it will be fixed some type of timeline
I used Goddady service two years agoI never knew my service will be renewed automatically but it was renewed last monthGoddady said they sent me email about this but I never read any of their emails
Now I understand the renewal service was set up as default without your knowledge and no paper notice sent out regarding the renewalFurther more, if you cancel you service after days of auto renewal, you will not get refund
This business practice is like a scam to me and I have seen so many people are victims of this practice
I think Goddady should stop such business practice
I believe there is deceptive business practicesI was quoted a price by a rep that appeared to be very informedI told the rep I would compare the price with another company and call backWhen I called back I asked for a managerThe rep refused to put a manager on the line & demanded that I allow him to help meAfter he assured me there was nothing else he could do to help & tried to discourage me from speaking with a managerI finally was allowed to speak with someone who identified himself as a B managerWhen I asked what that meant he just said he was a managerHis name was JasonHe then repeated what the previous rep statedI explained to him what the first rep quoted me and pointed out that the difference between percent and percent can not be dollarsI asked to speak with the original rep I had spoken to and was deniedIt’s very deceptive when you mislead a customer
After having GoDaddy as a hosting provider for years, I had an SSL certificate accidentally revoked that had been renewed in the past monthAfter calling them to tell them I had a problem they said the only way it could be fixed would be to purchase another certificate for $ I will never do business with this company again and I warn you against using their service
I had a domain hosted with godaddy.com for more than years, and it expired recently and was immediately purchased by someone without my knowledge Had godaddy made better effort to notify me of my domain being sold to someone else, I would not have allowed it to expire, and it would not have been sold to someone else
Ordered product on 3/22/and after working with filling shop with products, proceeded to work on other items along with SEOI found a glitch in the SEO software and called Tech Support on 3/30/Spoke to different tech support "experts" before Tanner helped me a littleHe said he would put a ticket into Advanced Tech support to fix the glitch (he admitted glitch was on their end)I gave them about a week before I called back and spoke to Mike in tech supportHe said Advanced Tech support was aware of glitch, but hadn't been fixed yet and couldn't give me a time frame to be fixed (He also admitted it was a glitch on their end)Asked for supervisor and spoke to TuckerHe said same thing, that it could be a year or more before glitch was fixedThen I called customer service for a refund, but they said no refund on monthly products, even though it was a defective product
The selected term for domain name and term for hosting registration were set incorrectly (apparently defaulted to a higher number) on the order form during processingTHIS WAS NOT BY USER SELECTIONI wanted one year terms for all products on oder #***It defaulted after refreshing the page to years for domains and years for hostingI called after the order was placed and the rep said they can't change the order
Why would GoDaddy partner with Stripe, when Stripe has such a poor track record (see online reviews, see Revdex.com reviews)? Why would GoDaddy partner with Stripe, when stripe does not offer similar customer service standards (no contact number, no way to communicate complaints)? Why would GoDaddy partner with Stripe, when Stripe charges a chargeback fee on a transaction that is disputed (we did not have access to the information that Stripe had when Stripe gave the Green Light to proceed with the transaction)? Why would GoDaddy partner with Stripe, when GoDaddy does not seem to have the same "it's your fault for the chargeback", mentality that Stripe has?
GoDaddy.com didn't just autorenew my account but added on some bogus services that I never usedIt's impossible to get help via chat so you need to find time to call and wait on holdThey added services to my account that I previously turned off and had the nerve to charge for themThis is really a SCAM! They should not be allowed to do this and should not be trusted with payment infoI canceled my account and services immediately and need to work with my credit card company to get a refund
The company charge my credit card without authorization using implicit auto-renew featureThe charge was for service called "domain club" When I complaint and asked for refund the Godaddy Inc resorted to unethical tactics threatening that if I cancel the "domain club" they will permanently cancel one of my domains which was renewed using the domain club even though I offered to pay a regular price for the domain in question and even though the domain was well within a grace period
I’m having a hard time canceling the product that I purchase from themWhen I’m given the option for tech support the sales department picks upThen I’m told they do everythingThen why have a tech support option? I attempt to log into my account one time and was told online that my account is locked due to to many attemptsI call godaddy to work out this issue and find out the reason behind itI was told by the sales rep or whoever they call themselves that the do not know how many attempts it takes to lock an account nor do they have access to the domainBasically there’s not use for the tech support or salesLet’s just call them reps! All I got from this is a bill and useless informationNot to mention the attitude because I asked to many questionsAt this point I am very worried about my bank account and will no longer look for services from godaddy“Easy” should be noted as advertising on there behalfThe two step security with all the right codes have mad this a very difficult and frustrating taskIt is taking a lot long to cancel then to buyI wonder why! I would leave zero stars due to the payment of services non rendered!
I was mislead to believe that I needed a specialized hosting plan to provide premium, uninterrupted, reliable service to host a e-commmerce website which was already running on a different hosting plan that I had been using for years Upon purchasing said plan, it was more unreliable than the original plan - which I had to mutually maintain This additional hosting plan also included other required features to operate, such as an SSL, of course at an additional cost to me The websites crashed on numerous occasions and when I contacted customer service I was told that it was hardware issues and that I must wait for 24-hours These continued outages and slow, lagging access times cost me income, customers and left a negative image for having an unreliable product
At significant expense, and a decade of loyalty, I was left no alternative but to move my services to a competitor The move was troublesome and extensive, but ultimately unavoidable with the poor and unreliable s
I purchased an economy hosting plan through them a couple of months agoLast month I decided to upgrade to the Ultimate hosting planOne of the selling points to the Ultimate plan, and the MAIN reason I upgraded to it was the fact that they offer year FREE SSLToday I was trying to set up my SSL and was having problemsI contacted them for assistance and now they are trying to charge me for the SSLThey are telling me that it is not available to me because I upgraded to the Ultimate plan rather than purchasing it upfrontThere is nothing on the advertisement on the homepage saying that it's not included through an upgradeand when I was doing the upgrade nobody told me that I would not be receiving the SSLThey are saying that I won't get it now because I upgraded rather than made an upfront purchasebut their site lead me to believe that it was included in the ULTIMATE PLAN
Multiple days of service down without any time frame for resolutionNot willing to take long route to fix issue for individual problem while working on solution for all customers
Charged me and credit card without my permission
My husband tried to cancel our website on June of Despite our attempts to cancel the website, godaddy only took down our domain name and renewed our hosting service for years Even though I have tried to cancel it after the fact, they are not allowing us to do this They say that since it is beyond their day refund period, there is nothing they can do about this We are not even year into our years but they still refuse to let us cancel This seems to be a ridiculous issue since we no longer have our business nor have a need for our website Unfortunately, I did not catch this billing error until it is beyond our credit card's ability to dispute it I am asking for your help in helping us get a refund
they are stealing my moneythey blocked me out of my account after I was forced to get a new cell numberi have no access to my account even after sending them additional personal information and previously verbally tell them that I am cancellingTHEY ARE UNETHICAL AND CROOKS PLEASE GET ALL MY MONEY BACK!