I've been with Go Daddy since They have gone downhill Big TimeThey have Very Poor Customer service the past few yearsThey have unethical business practices and sneaky pricing that they do not discloseI bought an SSL that would not appearAfter weeks I called and they said it was another $for them to install itWHY wasn't this disclosed upfront?? I would not recommend them and can hardly wait for my products to expire so I can go elsewhereAnd I'm seeing complaints regarding transferring domain namesI think a Class Action is in need here!
Godaddy locked my domain pcriver.com for unknown reasonosThey are not allowing me to transfer the domain to other registrarMy domain value is more than $I was making $with ads from this siteGodaddy suspended my account and held my domainsIt seems like they are doing it for personal benefitAs my domain is very popular they want to sell it in auctionThey are not responding to my mailsPlease beware of Godaddy once your domain become popular they steal it from youI paid like thousands of dollors to them and in return they ruined my life
Hello:
I would like to dispute these two charges:
I was not aware this was on "Auto-Renew" and I had no need for the services in nor
I did not use or utilize their services (GoDaddy.com) or webpage in nor I did not get any invoices nor charges/billings in I just learned of them yesterday, 1/07/for the first time
Please issue a refund in full
Invoice #***
01/08/
$USD
Invoice #*** 01/07/
$USD
Customer # ***
Business Name & Address:
Business Name: GoDaddy.com, LLC
Address: *** * *** *** *** *** *** *** *** ** *** *** *** Business Phone: *** ***
Issue a full refund for those two charges
Please write to me in the US Letter !!
I purchased the URL *** and received an email from Go Daddy that it was time to renew, with a grace period During the grace period, I tried to renew four times, but each time, there was a problem with Go Daddy adding extra charges, locking the charges on, and receiving help from their online support teamThe extra charge was for privacy, but Go Daddy put some type of LOCK on it so that I could not remove the extra charge without speaking to a chat person, and both times the chat person left me hanging for so long that I had to leave and go to workThe fourth time, I received an email from Go Daddy saying they tried to charge my card to renew it, but couldn't because I had a new card, so I went immediately to the website and a customer rep named Chino came on but didn't reply after I wrote "hello" a couple of times, so actually it was the fifth time when I disconnected, reconnected, and got David P I went through the same thing, with the extra charge locked onto my p
I have upgraded my hosting early on July and the NIGHTMARE startedThe websites would not show, or would point to some different business, or shown as parked
Also every few days an old version of the site was uploaded (so I would have to have my developers CONTINUOUSLY UPDATE) as GoDaddy would upload Mar 18, version! IMAGINE THAT!
And when you would call them they would try to sell you maleware and SSL (even though I had both) and I was a subject to telemarketing twice a week
I can't trust GoDaddy as the issues continuedI have now transferred my services to a different hosting and all of the sudden (SHOCK!) EVERYTHING WORKS!
I also want to take my domain names as GoDaddy is tampering with them but I am getting :
"Transfer domain away from GoDaddy (disabled)
Transfer available on 18-09-05"
Holding me hostage for days from the purchase meaning causing CONTINUOUS SEVERE DAMAGE TO MY BUSINESS
I am tired of my sites being shown as 'parked' or show steaks
Our company, *** *** *** has a domain name with go daddyDue to some fraud action on our card the card that we had on file with go daddy got change and they were not able to process their monthly feeWe realize that so we called them to update the cardThey told us that we have a two step verification on our account so they have to send us a code to one of our number (***)We told them we do not have that number and there's no way we can get access to that numberThey told us in that case we have to complete a form and send it to them, which we did and never got anything back from themTo make the story short, we did the process time already and provide all the necessary information to prove that it's our account and we need access to it so we can reply to our customers emailsThey are taking for ever and playing game with us while we are loosing customersThe email address in question is *** and our Customer ID # is ***
On March I called GoDaddy to handle the migration of my website to their servers I explained that my website is a news publication and very largeI gave them all the info they requested including size of filesThey sold me a package for $and told me that it would be sufficient to house my siteThey told me that it would take hrs to days maxNo special instructions month later the site was not migratedThe issue was escalatedThey said the migration had failed because of the size They then said that the problem was that I could not update site while it was being migratedI explained that I am a news site and I can't not upload content for an extended period of timeWe then arranged to do migration last Thursday Apr They said it would take 24-hoursI explained the critically for my business of not updating my site and the damage that would do to my businessThey said it was highest priority hours later they called me that the package I had was not
I had the hosting of my website and emails connected or link to it since - with GoDaddyI had a Traumatic Brain Injury years ago, and I have been dealing with all the health issues a a result of a devastating car accidentToday 08/18/after a long time, I remember where some of my medical records were store, I attempted to access the email account I had since then - link to the hosting of my web site *** and I didn't remember the passwordAfter several attempts to log in, I called GoDaddy and spoke with a said man named Jake - he was extremely rude, unapologetic and sarcasticI try to explain to him that I wanted to access my email account, after the information was verified, he said your email doesn't exist anymore, and I asked what happened to all those files, I was told to review terms and conditions - I said, I can't, I have a TBI and im doing a big effort just trying to remember where did I store some of that informationI have been diminished and felt compl
Godaddy charged my account a renewal fee in July of I called to get a refund but they told me that it's been over days since the renewal in MayI told them that I was charged in July not MayI told them that if my card was charged in May, I would have called then for a refund The supervisor told me that there was a systems problem that affected lots of people so they had to charge the accounts in JulyWell This is not my fault or my problemI called within the day billing period and feel that I deserve a full refund
I paid GoDaddy $2,to design a personal website host and maintain it
After a long and effortful process in which I provided my desired website specification both in writing and in a phone call, they sent me a website that explicitly ignores my instructions and includes features that I requested to avoid
They offered to revise the website, however, that would take even more time and effort from me, and they already demonstrated that they could not follow my instructions
I demanded a refund, and they offered me only $out of $2,claiming that they have already put 80% of the work inHowever, their work has nothing to do with what I requested
Moreover, out of the $2,the web design service amounts to $2,and the rest is for web hosting and securityThey refused to refund the last two items claiming that more than days have passed since I ordered itHowever, the web design process takes more than days!!
They don't give us chance to fix copyright problem
And we don't know who uploaded these videos, cause we just a video website like youtubeThe users can upload what they might like
When we saw the email, then we found the whole server is already shut down
I sent emails and call them again and again , but no response
This behaviors looks like robbery
If they got any information with problem content or behaviors
We are happy to remove these contents even the whole site permanently and add pending system
Let it never happen againBut it not a right way to shutdown whole server without any notification
They shut down our small business, and don't give us any notificationOur employees have nothing to work
Cause on this server, we also have our small business website, which is total authorized and legal
Purchased business domain names for website building Was extremely unhappy with outcome of service including merchant charging for unauthorized additional items and double and triple charging to my cc account Website department was completely useless and after several complaints over number of months warned the merchant would be going to different hosting company After last step, sent a fax and told merchant that wanted my domain transfer codes for all three domain names to take with me to another hoster Merchant started out by telling me they charge a transfer out fee for any domains Had to educate the merchant these domains were owned by me and wanted these codes immediately Then, they told me the would only send these codes to me to an email address they had on file This address was a partial old address from a couple of years ago which they created by combining using this partial information Were sending these codes to [email protected] This address never e
I created a website from Go DaddyHowever, the domain was purchased earlier from a different vendorSo I had to transfer the use from that vendor to Go DaddyThe first question I got was about why I hadn't used themAfter I created the website, I decided not to use itThat's when the problem startedI gave Go Daddy my credit card informationBut there was no way to access my own credit card information in order to cancel the website serviceAccessing your own credit billing is a basic for any business to customer relationshipThey don't have it because they want to trap youBottom line is I couldn't cancel itThey have a 45-day cancellation policy, but there is no way to cancel itI did get all of this down in an online conversation I had with their chat service personI am not allowed to show it here, but will provide it upon requestI am filing a consumer complaint with the Federal Communications Commission
Charged me for Auto renewal for a service I didn't authorize which they said was a default setting on everyones account Both times I used their service I manually added in my renewal Haven't used this account in over two years Found charges last month of and without my authorization when I called they told me it was a default setting witch I have to turn off If you go on their settings, you can't even turn the setting off or delete you credit card because it's set up for auto-renewal by default Seems like it's done on purpose to confuse and frustrate the customer they also told me they couldn't refund me the amount because it's been over five days Not enough time since you don't see the charges on your account till you get your credit card statement a month later
Hi, I purchased months worth of a firewall service that will not work with my websites due to the way I have the sites builtI understand that this service will work for some people but it will not work for our website users due to us having password protected pages on the firewallI have a half a dozen support tickets acknowledging this
I am not asking for a refund for time I have used the product, only a refund for the future payments for months worth of a service I cannot useI was told no refund would be givenI have been a customer for nearly years with GoDaddy and have dozens of products with them, so this is very surprising to meThe payment for this service was $for months and I have used less than months, so I would like a refund for of the remaining months (details on next page)
I own a web-site (***) that is hosted by GoDaddyI have been trying to cancel this website since 4/10/as it was scheduled for automatic renewal in May I have been the only person on this account since when my business partner and I separated At that time, we spoke with go daddy and changed all of the information to show me as the owner, use my address only, and charge all fees to my credit cardAfter a number of phone calls to cancel the account, I was told that my former partner is still shown as the registrant and I don't have the authority to cancel the accountAs requested I submitted several emails to the "protected reg" department after being assured this would fix the problem, I received an email saying I could not cancel the accountOne person in Tech Support suggested I use an invalid debit card and that would prevent them from charging my account I went to the bank and told them what was happening and they suggested I cx my credit cardI did so
My domain and email was closed without warning
I bought a domain (***) and a email account (admin@***) with domain privacy
Customer Account: ***
My account was closed a weeks after buying the domain on Christmas day
My godaddy account was delaited and my domain black listed so I can re-resister it else ware
I am losing money from the loss my my domain
We received a credit card statement of years of email service totaling over $1k billed 3/I was made aware of the charge from our billing one week later than the day refund policy of GoDaddyI have had great experiences with GoDaddy in the past and asked them to do an exception to their policy, being that it is only days past the policyThey would notI once thought the customer service and support of GoDaddy was top notchI recommended them and advocated for them many timesNot nowAs soon as our indentured stay is over, since we are locked in now to years, our association with them is overWe were not even trying to cancel everything, but to just go to one year so we can better financially handle thisI am still astounded that not one single person there would not make the effort to make this happen That's not customer service
In November 2016, I entered into a 3-year hosting agreement with GoDaddy At the time, I was told that GoDaddy could host my website and mobile site with absolutely no changes in functionality at a price that was significantly lower than the company that I was using at the time I paid GoDaddy upfront for the years of hosting and for a 5-year site backup and restore plan
It took GoDaddy over a month to transfer my files and activate my sites As of 12/21, my site was still not activeShortly after the file transfer was complete, on 12/24,I became aware that my mobile website did not functionOn 12/my site was completely downOnce my site was up, I noticed that the contact me page and home search tools were not functioningI contacted GoDaddy and was told that, for an additional fee, tech support could fix the problemsI contacted tech support but they were unable to fix anything
Since tech support could not fix the problems and my website and mobile site were not func
I received a phone call from a collection agency this morning trying to collect money for GoDaddy.com
I tried to cancel my account in 2017, but the agent speaking to me convinced me it was a good idea to keep the account and offered me a deal to continue my services through them I didn't touch my account since and I was not planning on renewing
Apparently, my account was set to auto renewal and in March they tried to pull money from a bank account that was closed over a year ago Per the collection agency that claims to be used by GoDaddy, the bank denied payment and this created the charge to then be collected by the collection agency
I was on the phone with godaddy and customer service manager stated that they show the payment was accepted by the bank and they do not use a collection agency They suggested I contact my old bank
So here I am The collection agency is claiming they are collecting a debt for GoDaddy GoDaddy is claiming that they show they receiv
I've been with Go Daddy since They have gone downhill Big TimeThey have Very Poor Customer service the past few yearsThey have unethical business practices and sneaky pricing that they do not discloseI bought an SSL that would not appearAfter weeks I called and they said it was another $for them to install itWHY wasn't this disclosed upfront?? I would not recommend them and can hardly wait for my products to expire so I can go elsewhereAnd I'm seeing complaints regarding transferring domain namesI think a Class Action is in need here!
Godaddy locked my domain pcriver.com for unknown reasonosThey are not allowing me to transfer the domain to other registrarMy domain value is more than $I was making $with ads from this siteGodaddy suspended my account and held my domainsIt seems like they are doing it for personal benefitAs my domain is very popular they want to sell it in auctionThey are not responding to my mailsPlease beware of Godaddy once your domain become popular they steal it from youI paid like thousands of dollors to them and in return they ruined my life
Hello:
I would like to dispute these two charges:
I was not aware this was on "Auto-Renew" and I had no need for the services in nor
I did not use or utilize their services (GoDaddy.com) or webpage in nor I did not get any invoices nor charges/billings in I just learned of them yesterday, 1/07/for the first time
Please issue a refund in full
Invoice #***
01/08/
$USD
Invoice #*** 01/07/
$USD
Customer # ***
Business Name & Address:
Business Name: GoDaddy.com, LLC
Address: *** * *** *** *** *** *** *** *** ** *** *** *** Business Phone: *** ***
Issue a full refund for those two charges
Please write to me in the US Letter !!
I purchased the URL *** and received an email from Go Daddy that it was time to renew, with a grace period During the grace period, I tried to renew four times, but each time, there was a problem with Go Daddy adding extra charges, locking the charges on, and receiving help from their online support teamThe extra charge was for privacy, but Go Daddy put some type of LOCK on it so that I could not remove the extra charge without speaking to a chat person, and both times the chat person left me hanging for so long that I had to leave and go to workThe fourth time, I received an email from Go Daddy saying they tried to charge my card to renew it, but couldn't because I had a new card, so I went immediately to the website and a customer rep named Chino came on but didn't reply after I wrote "hello" a couple of times, so actually it was the fifth time when I disconnected, reconnected, and got David P I went through the same thing, with the extra charge locked onto my p
I have upgraded my hosting early on July and the NIGHTMARE startedThe websites would not show, or would point to some different business, or shown as parked
Also every few days an old version of the site was uploaded (so I would have to have my developers CONTINUOUSLY UPDATE) as GoDaddy would upload Mar 18, version! IMAGINE THAT!
And when you would call them they would try to sell you maleware and SSL (even though I had both) and I was a subject to telemarketing twice a week
I can't trust GoDaddy as the issues continuedI have now transferred my services to a different hosting and all of the sudden (SHOCK!) EVERYTHING WORKS!
I also want to take my domain names as GoDaddy is tampering with them but I am getting :
"Transfer domain away from GoDaddy (disabled)
Transfer available on 18-09-05"
Holding me hostage for days from the purchase meaning causing CONTINUOUS SEVERE DAMAGE TO MY BUSINESS
I am tired of my sites being shown as 'parked' or show steaks
Our company, *** *** *** has a domain name with go daddyDue to some fraud action on our card the card that we had on file with go daddy got change and they were not able to process their monthly feeWe realize that so we called them to update the cardThey told us that we have a two step verification on our account so they have to send us a code to one of our number (***)We told them we do not have that number and there's no way we can get access to that numberThey told us in that case we have to complete a form and send it to them, which we did and never got anything back from themTo make the story short, we did the process time already and provide all the necessary information to prove that it's our account and we need access to it so we can reply to our customers emailsThey are taking for ever and playing game with us while we are loosing customersThe email address in question is *** and our Customer ID # is ***
On March I called GoDaddy to handle the migration of my website to their servers I explained that my website is a news publication and very largeI gave them all the info they requested including size of filesThey sold me a package for $and told me that it would be sufficient to house my siteThey told me that it would take hrs to days maxNo special instructions month later the site was not migratedThe issue was escalatedThey said the migration had failed because of the size They then said that the problem was that I could not update site while it was being migratedI explained that I am a news site and I can't not upload content for an extended period of timeWe then arranged to do migration last Thursday Apr They said it would take 24-hoursI explained the critically for my business of not updating my site and the damage that would do to my businessThey said it was highest priority hours later they called me that the package I had was not
I had the hosting of my website and emails connected or link to it since - with GoDaddyI had a Traumatic Brain Injury years ago, and I have been dealing with all the health issues a a result of a devastating car accidentToday 08/18/after a long time, I remember where some of my medical records were store, I attempted to access the email account I had since then - link to the hosting of my web site *** and I didn't remember the passwordAfter several attempts to log in, I called GoDaddy and spoke with a said man named Jake - he was extremely rude, unapologetic and sarcasticI try to explain to him that I wanted to access my email account, after the information was verified, he said your email doesn't exist anymore, and I asked what happened to all those files, I was told to review terms and conditions - I said, I can't, I have a TBI and im doing a big effort just trying to remember where did I store some of that informationI have been diminished and felt compl
Godaddy charged my account a renewal fee in July of I called to get a refund but they told me that it's been over days since the renewal in MayI told them that I was charged in July not MayI told them that if my card was charged in May, I would have called then for a refund The supervisor told me that there was a systems problem that affected lots of people so they had to charge the accounts in JulyWell This is not my fault or my problemI called within the day billing period and feel that I deserve a full refund
I paid GoDaddy $2,to design a personal website host and maintain it
After a long and effortful process in which I provided my desired website specification both in writing and in a phone call, they sent me a website that explicitly ignores my instructions and includes features that I requested to avoid
They offered to revise the website, however, that would take even more time and effort from me, and they already demonstrated that they could not follow my instructions
I demanded a refund, and they offered me only $out of $2,claiming that they have already put 80% of the work inHowever, their work has nothing to do with what I requested
Moreover, out of the $2,the web design service amounts to $2,and the rest is for web hosting and securityThey refused to refund the last two items claiming that more than days have passed since I ordered itHowever, the web design process takes more than days!!
They don't give us chance to fix copyright problem
And we don't know who uploaded these videos, cause we just a video website like youtubeThe users can upload what they might like
When we saw the email, then we found the whole server is already shut down
I sent emails and call them again and again , but no response
This behaviors looks like robbery
If they got any information with problem content or behaviors
We are happy to remove these contents even the whole site permanently and add pending system
Let it never happen againBut it not a right way to shutdown whole server without any notification
They shut down our small business, and don't give us any notificationOur employees have nothing to work
Cause on this server, we also have our small business website, which is total authorized and legal
Purchased business domain names for website building Was extremely unhappy with outcome of service including merchant charging for unauthorized additional items and double and triple charging to my cc account Website department was completely useless and after several complaints over number of months warned the merchant would be going to different hosting company After last step, sent a fax and told merchant that wanted my domain transfer codes for all three domain names to take with me to another hoster Merchant started out by telling me they charge a transfer out fee for any domains Had to educate the merchant these domains were owned by me and wanted these codes immediately Then, they told me the would only send these codes to me to an email address they had on file This address was a partial old address from a couple of years ago which they created by combining using this partial information Were sending these codes to [email protected] This address never e
I created a website from Go DaddyHowever, the domain was purchased earlier from a different vendorSo I had to transfer the use from that vendor to Go DaddyThe first question I got was about why I hadn't used themAfter I created the website, I decided not to use itThat's when the problem startedI gave Go Daddy my credit card informationBut there was no way to access my own credit card information in order to cancel the website serviceAccessing your own credit billing is a basic for any business to customer relationshipThey don't have it because they want to trap youBottom line is I couldn't cancel itThey have a 45-day cancellation policy, but there is no way to cancel itI did get all of this down in an online conversation I had with their chat service personI am not allowed to show it here, but will provide it upon requestI am filing a consumer complaint with the Federal Communications Commission
Charged me for Auto renewal for a service I didn't authorize which they said was a default setting on everyones account Both times I used their service I manually added in my renewal Haven't used this account in over two years Found charges last month of and without my authorization when I called they told me it was a default setting witch I have to turn off If you go on their settings, you can't even turn the setting off or delete you credit card because it's set up for auto-renewal by default Seems like it's done on purpose to confuse and frustrate the customer they also told me they couldn't refund me the amount because it's been over five days Not enough time since you don't see the charges on your account till you get your credit card statement a month later
Hi, I purchased months worth of a firewall service that will not work with my websites due to the way I have the sites builtI understand that this service will work for some people but it will not work for our website users due to us having password protected pages on the firewallI have a half a dozen support tickets acknowledging this
I am not asking for a refund for time I have used the product, only a refund for the future payments for months worth of a service I cannot useI was told no refund would be givenI have been a customer for nearly years with GoDaddy and have dozens of products with them, so this is very surprising to meThe payment for this service was $for months and I have used less than months, so I would like a refund for of the remaining months (details on next page)
I own a web-site (***) that is hosted by GoDaddyI have been trying to cancel this website since 4/10/as it was scheduled for automatic renewal in May I have been the only person on this account since when my business partner and I separated At that time, we spoke with go daddy and changed all of the information to show me as the owner, use my address only, and charge all fees to my credit cardAfter a number of phone calls to cancel the account, I was told that my former partner is still shown as the registrant and I don't have the authority to cancel the accountAs requested I submitted several emails to the "protected reg" department after being assured this would fix the problem, I received an email saying I could not cancel the accountOne person in Tech Support suggested I use an invalid debit card and that would prevent them from charging my account I went to the bank and told them what was happening and they suggested I cx my credit cardI did so
My domain and email was closed without warning
I bought a domain (***) and a email account (admin@***) with domain privacy
Customer Account: ***
My account was closed a weeks after buying the domain on Christmas day
My godaddy account was delaited and my domain black listed so I can re-resister it else ware
I am losing money from the loss my my domain
We received a credit card statement of years of email service totaling over $1k billed 3/I was made aware of the charge from our billing one week later than the day refund policy of GoDaddyI have had great experiences with GoDaddy in the past and asked them to do an exception to their policy, being that it is only days past the policyThey would notI once thought the customer service and support of GoDaddy was top notchI recommended them and advocated for them many timesNot nowAs soon as our indentured stay is over, since we are locked in now to years, our association with them is overWe were not even trying to cancel everything, but to just go to one year so we can better financially handle thisI am still astounded that not one single person there would not make the effort to make this happen That's not customer service
In November 2016, I entered into a 3-year hosting agreement with GoDaddy At the time, I was told that GoDaddy could host my website and mobile site with absolutely no changes in functionality at a price that was significantly lower than the company that I was using at the time I paid GoDaddy upfront for the years of hosting and for a 5-year site backup and restore plan
It took GoDaddy over a month to transfer my files and activate my sites As of 12/21, my site was still not activeShortly after the file transfer was complete, on 12/24,I became aware that my mobile website did not functionOn 12/my site was completely downOnce my site was up, I noticed that the contact me page and home search tools were not functioningI contacted GoDaddy and was told that, for an additional fee, tech support could fix the problemsI contacted tech support but they were unable to fix anything
Since tech support could not fix the problems and my website and mobile site were not func
I received a phone call from a collection agency this morning trying to collect money for GoDaddy.com
I tried to cancel my account in 2017, but the agent speaking to me convinced me it was a good idea to keep the account and offered me a deal to continue my services through them I didn't touch my account since and I was not planning on renewing
Apparently, my account was set to auto renewal and in March they tried to pull money from a bank account that was closed over a year ago Per the collection agency that claims to be used by GoDaddy, the bank denied payment and this created the charge to then be collected by the collection agency
I was on the phone with godaddy and customer service manager stated that they show the payment was accepted by the bank and they do not use a collection agency They suggested I contact my old bank
So here I am The collection agency is claiming they are collecting a debt for GoDaddy GoDaddy is claiming that they show they receiv