I purchased a simple domain name just to park it, and am now receiving 3-spam phone calls a day from one or another foreign "website design" companiesGoDaddy sells your contact information without your consent
Go Daddy originally was a great company to do business withAt some point this business appears to have lost interest in customer support and satisfactionI had a compliant with this company recently as they began charging for every e-mail profile created instead of the bulk cost for up to profiles
Now, in confusing their "Personal Website Builder" with the Website builder needed to maintain my business website, my site is now complete gone and cannot be restoredI have tried to minimize any interactions I must have with Go Daddy while still maintaining my website and business profile, but now that I have completely lost my website, I am down to just domain registration with companyI will rebuild my site on another, more modern platform and for less money
At least they were kind enough to refund what I paid for their "Personal Website Builder" when they found I wasn't using itMy last review for this company was rebutted by "someone" at Go Daddy, as this one probably will beHowever, I cannot emphasize strongly enough to businesses just starting out, search elsewhereYou need to establish key elements of your business foundation, like your web presence, with a company that cares about you and that you can trustThat is NOT this company
I am years old clients of Godaddy my cr is ***Unfortunately, over weeks ago while renewing some of products & upgrading the VPS a mistake took place when customer support asked to import the other websites existing sites from the cPanel that was about to expire on the 14th of MayThe mistake was that an empty folder was there and it did overwrite the laveranda folder on the VPS and there the disasterNot only my business website was gone but my e-mails and my staff e-mails were no longer functional
The customer support suggested a restore of a backup dated back to October As being the only option available since the company who developed the website was out of business for few months before I saw no reason why not going for itUnfortunately, I was not given all the details of the process and what it could involve nor had the full disclosure to think ofAs the restore commenced, the VPS is no longer accessible which is understood but for the e-ma
My business website hosting domain expired, which resulted in my website and all content taken down and deletedI payed the recover fee to have my site go back online as it was beforeAfter paying the fee, they stated that they don't have the backup to restore my website, even though in there SOP they are to keep a full back up after a expired hosting plan for days which will be used to recover the customers websiteThey stated that they don't have it and its my fault because I didn't back it upNow all my business website and content is gone, everything! They are not willing to try and find the solution and or go back to backed up snapshot to bring my site back upThere is always something that can be done to restore content from servers, that is why they have a backup SOP and Disaster Recovery in place to resolve those issuesI have been a godaddy customer since and there has to be some time of backup that they can go back to for a restore
GoDaddy.com has been charging my credit card for a monthly (auto renewed) subscription of $since without my consentI do not own or have a web domainI do not even know what this isThis website apparently hasn’t even been up and running for over a yearI called Godaddy.com and they said they could not help meThe transaction did not look fraudulentThey were not very helpful and the man I spoke with was very rude
I had the hosting of my website and emails connected or link to it since - with GoDaddyI had a Traumatic Brain Injury years ago, and I have been dealing with all the health issues a a result of a devastating car accidentToday 08/18/after a long time, I remember where some of my medical records were store, I attempted to access the email account I had since then - link to the hosting of my web site *** and I didn't remember the passwordAfter several attempts to log in, I called GoDaddy and spoke with a said man named Jake - he was extremely rude, unapologetic and sarcasticI try to explain to him that I wanted to access my email account, after the information was verified, he said your email doesn't exist anymore, and I asked what happened to all those files, I was told to review terms and conditions - I said, I can't, I have a TBI and im doing a big effort just trying to remember where did I store some of that informationI have been diminished and felt compl
I recently discovered that Go Daddy deleted my website without my knowledge or approvalI was ready to post an important article on the election and noticed my website was goneI called GoDaddy and they said they sent me a noticeI get hundreds of emails and didn't see itAlso, when a domain name is about to expire, Daddy always calls me on the phone to let me know in time to renewThey only sent one email about the renewal and it did not even have the name of my website, *** in itOther renewal notices of domain names have the namesDeleting an entire website I have had for many years is far more seriousThey should have made sure I approved before deleting itThey said it was not retrievableThey should have called me or sent more than one email, and put clear information in the subject line so I would know what it was about
I have chronic fatigue and some neurological impairment form toxic mold exposure, and no income now - so it is stressful for
I canceled Godaddy website hosting several years agoI continued to get charged, so I canceled again on January 21, I have the cancelation email from 1/21/ As I had previously cancelled service, my January charge was refundedI received an email on January 21, 2018, confirming that my service was canceledMy earlier cancelation attempt was confirmed in an old email address that I no longer have access toAgain, I do have access to the 1/21/cancelation confirmation from godaddy.comOn July 28, 2018, I received an email stating that my service would be automatically renewed on 1/4/ I signed in and saw that my service was indeed set to automatically renew on 1/4/I called and the customer service representative confirmed that the service was set to renew 1/4/even though I had previously canceled serviceHad I not called, I would have been automatically charged for the service that I had canceled twice beforeI believe that I have been receiving charges
I purchased a company in January of who already used GoDaddy for a website and hosting When purchasing the company I was not informed the need to pay for an additional three years of website domain, hosting and migration fees to update the owner of the business until trying to change the responsible party for the website I had to pay out of my pocket that day to "migrate" the website from the past owner of the company to me Then I had to purchase software called SiteLock due to an issue with migration and files the previous owner had in storage that contained a virus Then more hosting for three years, migrating, domain fees and such = lots of money out of my pocket I wasn't expecting I had no choice I now owned the business and needed to move the website over
Here we are three months later and after getting the company information all moved over and finding a much cheaper and easier website and hosting company where they actually help you without wanting you to pa
I called in for email settings to connect a new computer to email
I was advised of a new and better email plan
To get there I had to upgrade to a intermediate plan (POP to IMAP), and was told to not use till it was then upgraded from IMAP to ExchangeI complied
Following the conversion period, the representative (tyler) said the conversion was taking longer than expected (he said I had a lot of data to move) But said to begin using the service and later the rest of the data would complete movingNo data was ever moved, and subsequent attempts to work with Tech Support (at Tylers request) were unsuccessfulThey believe there was never any email to migrate (contrary to what Tyler said)
Nick said to do a day restore, and if that fails then a day restore with DNS
Sean (July 13) says a day restore with DNS wond help, and during that time frame email received will be lost (which is opposite the answer I got from nick when asking the same question)
No consistance be
On my credit card bill, there showed up a charge to DNH*GODADDY.COM *** AZ, transaction date 4/18/16, posting date 4/19/16, reference # for $ I NEVER authorized this charge, I was divorced in 2014, and apparently, my xhusband was at one time an authorized user on my credit card When I called GoDaddy today to ask them to remove the charge, that I don't have or want this domain name that my xhusband charged, they refused to remove the charge They told me that I should talk to my xhusband and have him change credit cards on their account and that's the only way they'll refund me I feel like this is ABSOLUTELY ridiculous and he and I have no communication what-so-ever This is not a good solution and I'm being penalized for his fraudulent charge on MY credit card for something I have nothing to do with All I want is them to remove the charge from my credit card, and remove me and completely disassociate me with their company ASAP!
I reserved urls several years ago on GoDaddyAfter time went by, I didn't check that email oftenApparently they sent a notice that my urls would renew for yearsI didn't realize this was happening (mid Jan 2018)I called weeks later (early Feb 2018) and requested a cancelation and pro-rated refund, which they refused because it was against their policy
Even now, I cannot tell which products are on auto-renewI get so many notices to upgrade or go back and renew urls I canceled in the past, it's very difficult to weed through all of their notes to see which ones relate to something I care aboutAnd I am afraid to unsubscribe because there are two urls I really do need to keep
The upgrades and scare tactics are very obvious; the fine print to cancel is very smallAnd you are locked in to a multi-year renewalThe company relies on customers forgetting about their auto-renewal products so they can make more moneyAnd, since they don't accept emailed customer service r
Charged me for Auto renewal for a service I didn't authorize which they said was a default setting on everyones account Both times I used their service I manually added in my renewal Haven't used this account in over two years Found charges last month of and without my authorization when I called they told me it was a default setting witch I have to turn off If you go on their settings, you can't even turn the setting off or delete you credit card because it's set up for auto-renewal by default Seems like it's done on purpose to confuse and frustrate the customer they also told me they couldn't refund me the amount because it's been over five days Not enough time since you don't see the charges on your account till you get your credit card statement a month later
I have been trying to close out my full account including any auto renewal payments and added domain names and packagesI have called and tried closing my acct out for over two years with no success due to a run aroundAbout a year ago I was finally told to fill out certain forms on their website and then it would be all taken care ofI did do this but when one form asked for me to take a picture of my id and paste to forms through the site I did do so although with each attempt the screen went blank after adding my id to the requested formsAt this point it continued to deleat all info I had entered so I had to restart the processAfter trying this several times I gave upIn contacting the customer service dept once again they recommended I try tomorrow because there could be a glitch in the systemSame ordeal The next dayAt this point I contacted my bank in hopes to get help to resolve the matter without filing a claimI recieved a new credit card number butwas shocked t
On October 25, 2016, I made a Domain Backorder Auction purchase of $to have first bid on an expired domain name GoDaddy would automatically make a $bid on my behalf, but there was no specific date of when the auction would take place GoDaddy did send me email updates, leading up to the auction On Oct30th, I received an update that the domain name servers had been changed from NSand NSSedoParking.com to Nand NDomainControl.com On Oct31st, the update said the domain name servers changed from Nand NDomainControl.com to NSand NSSedoParking.com! On Nov6th, there was a Old Client Delete, Renew, Transfer and Update Prohibited and New Client Delete, Transfer, Update Prohibited On Nov19th, I was notified that the domain name I backordered, was now listed for Auction at GoDaddy.com The email stated that my bid was made and I would be notified, if I were outbid On November 29th at 12:pm EST, I was notified by email, that I had been outbid and ha
I've been with Go Daddy since They have gone downhill Big TimeThey have Very Poor Customer service the past few yearsThey have unethical business practices and sneaky pricing that they do not discloseI bought an SSL that would not appearAfter weeks I called and they said it was another $for them to install itWHY wasn't this disclosed upfront?? I would not recommend them and can hardly wait for my products to expire so I can go elsewhereAnd I'm seeing complaints regarding transferring domain namesI think a Class Action is in need here!
In November 2016, I entered into a 3-year hosting agreement with GoDaddy At the time, I was told that GoDaddy could host my website and mobile site with absolutely no changes in functionality at a price that was significantly lower than the company that I was using at the time I paid GoDaddy upfront for the years of hosting and for a 5-year site backup and restore plan
It took GoDaddy over a month to transfer my files and activate my sites As of 12/21, my site was still not activeShortly after the file transfer was complete, on 12/24,I became aware that my mobile website did not functionOn 12/my site was completely downOnce my site was up, I noticed that the contact me page and home search tools were not functioningI contacted GoDaddy and was told that, for an additional fee, tech support could fix the problemsI contacted tech support but they were unable to fix anything
Since tech support could not fix the problems and my website and mobile site were not func
I have my business domain hosted at Godaddy, and without my permission Godaddy changed the DNS records of my domain - taking down both my company website and company email
I received a charge for service I did not want to continue I have had numerous good experience and websites with this coover the years
I called to cancel this charge, on hold for minutes, they said Hi to me I said how are you, good, and then they hung up on me
I tried to do a live chat, which you have to stay on hold for almost minutes
They said I can only cancel within days, and ti was business days so I couldn'tI was not aware of a day return policy or that I was even signed up for a automatic renewal on the account
I want to cancel this transactionReceipt #: ***
Customer #: ***
$
Thank you for anything you can do to help
I have copied of the chat transcript if needed
Regards,
Shawn Porter
I paid GoDaddy $2,to design a personal website host and maintain it
After a long and effortful process in which I provided my desired website specification both in writing and in a phone call, they sent me a website that explicitly ignores my instructions and includes features that I requested to avoid
They offered to revise the website, however, that would take even more time and effort from me, and they already demonstrated that they could not follow my instructions
I demanded a refund, and they offered me only $out of $2,claiming that they have already put 80% of the work inHowever, their work has nothing to do with what I requested
Moreover, out of the $2,the web design service amounts to $2,and the rest is for web hosting and securityThey refused to refund the last two items claiming that more than days have passed since I ordered itHowever, the web design process takes more than days!!
I purchased a simple domain name just to park it, and am now receiving 3-spam phone calls a day from one or another foreign "website design" companiesGoDaddy sells your contact information without your consent
Go Daddy originally was a great company to do business withAt some point this business appears to have lost interest in customer support and satisfactionI had a compliant with this company recently as they began charging for every e-mail profile created instead of the bulk cost for up to profiles
Now, in confusing their "Personal Website Builder" with the Website builder needed to maintain my business website, my site is now complete gone and cannot be restoredI have tried to minimize any interactions I must have with Go Daddy while still maintaining my website and business profile, but now that I have completely lost my website, I am down to just domain registration with companyI will rebuild my site on another, more modern platform and for less money
At least they were kind enough to refund what I paid for their "Personal Website Builder" when they found I wasn't using itMy last review for this company was rebutted by "someone" at Go Daddy, as this one probably will beHowever, I cannot emphasize strongly enough to businesses just starting out, search elsewhereYou need to establish key elements of your business foundation, like your web presence, with a company that cares about you and that you can trustThat is NOT this company
I am years old clients of Godaddy my c
r is ***Unfortunately, over weeks ago while renewing some of products & upgrading the VPS a mistake took place when customer support asked to import the other websites existing sites from the cPanel that was about to expire on the 14th of MayThe mistake was that an empty folder was there and it did overwrite the laveranda folder on the VPS and there the disasterNot only my business website was gone but my e-mails and my staff e-mails were no longer functional
The customer support suggested a restore of a backup dated back to October As being the only option available since the company who developed the website was out of business for few months before I saw no reason why not going for itUnfortunately, I was not given all the details of the process and what it could involve nor had the full disclosure to think ofAs the restore commenced, the VPS is no longer accessible which is understood but for the e-ma
My business website hosting domain expired, which resulted in my website and all content taken down and deletedI payed the recover fee to have my site go back online as it was beforeAfter paying the fee, they stated that they don't have the backup to restore my website, even though in there SOP they are to keep a full back up after a expired hosting plan for days which will be used to recover the customers websiteThey stated that they don't have it and its my fault because I didn't back it upNow all my business website and content is gone, everything! They are not willing to try and find the solution and or go back to backed up snapshot to bring my site back upThere is always something that can be done to restore content from servers, that is why they have a backup SOP and Disaster Recovery in place to resolve those issuesI have been a godaddy customer since and there has to be some time of backup that they can go back to for a restore
GoDaddy.com has been charging my credit card for a monthly (auto renewed) subscription of $since without my consentI do not own or have a web domainI do not even know what this isThis website apparently hasn’t even been up and running for over a yearI called Godaddy.com and they said they could not help meThe transaction did not look fraudulentThey were not very helpful and the man I spoke with was very rude
I had the hosting of my website and emails connected or link to it since - with GoDaddyI had a Traumatic Brain Injury years ago, and I have been dealing with all the health issues a a result of a devastating car accidentToday 08/18/after a long time, I remember where some of my medical records were store, I attempted to access the email account I had since then - link to the hosting of my web site *** and I didn't remember the passwordAfter several attempts to log in, I called GoDaddy and spoke with a said man named Jake - he was extremely rude, unapologetic and sarcasticI try to explain to him that I wanted to access my email account, after the information was verified, he said your email doesn't exist anymore, and I asked what happened to all those files, I was told to review terms and conditions - I said, I can't, I have a TBI and im doing a big effort just trying to remember where did I store some of that informationI have been diminished and felt compl
I recently discovered that Go Daddy deleted my website without my knowledge or approvalI was ready to post an important article on the election and noticed my website was goneI called GoDaddy and they said they sent me a noticeI get hundreds of emails and didn't see itAlso, when a domain name is about to expire, Daddy always calls me on the phone to let me know in time to renewThey only sent one email about the renewal and it did not even have the name of my website, *** in itOther renewal notices of domain names have the namesDeleting an entire website I have had for many years is far more seriousThey should have made sure I approved before deleting itThey said it was not retrievableThey should have called me or sent more than one email, and put clear information in the subject line so I would know what it was about
I have chronic fatigue and some neurological impairment form toxic mold exposure, and no income now - so it is stressful for
I canceled Godaddy website hosting several years agoI continued to get charged, so I canceled again on January 21, I have the cancelation email from 1/21/ As I had previously cancelled service, my January charge was refundedI received an email on January 21, 2018, confirming that my service was canceledMy earlier cancelation attempt was confirmed in an old email address that I no longer have access toAgain, I do have access to the 1/21/cancelation confirmation from godaddy.comOn July 28, 2018, I received an email stating that my service would be automatically renewed on 1/4/ I signed in and saw that my service was indeed set to automatically renew on 1/4/I called and the customer service representative confirmed that the service was set to renew 1/4/even though I had previously canceled serviceHad I not called, I would have been automatically charged for the service that I had canceled twice beforeI believe that I have been receiving charges
I purchased a company in January of who already used GoDaddy for a website and hosting When purchasing the company I was not informed the need to pay for an additional three years of website domain, hosting and migration fees to update the owner of the business until trying to change the responsible party for the website I had to pay out of my pocket that day to "migrate" the website from the past owner of the company to me Then I had to purchase software called SiteLock due to an issue with migration and files the previous owner had in storage that contained a virus Then more hosting for three years, migrating, domain fees and such = lots of money out of my pocket I wasn't expecting I had no choice I now owned the business and needed to move the website over
Here we are three months later and after getting the company information all moved over and finding a much cheaper and easier website and hosting company where they actually help you without wanting you to pa
I called in for email settings to connect a new computer to email
I was advised of a new and better email plan
To get there I had to upgrade to a intermediate plan (POP to IMAP), and was told to not use till it was then upgraded from IMAP to ExchangeI complied
Following the conversion period, the representative (tyler) said the conversion was taking longer than expected (he said I had a lot of data to move) But said to begin using the service and later the rest of the data would complete movingNo data was ever moved, and subsequent attempts to work with Tech Support (at Tylers request) were unsuccessfulThey believe there was never any email to migrate (contrary to what Tyler said)
Nick said to do a day restore, and if that fails then a day restore with DNS
Sean (July 13) says a day restore with DNS wond help, and during that time frame email received will be lost (which is opposite the answer I got from nick when asking the same question)
No consistance be
On my credit card bill, there showed up a charge to DNH*GODADDY.COM *** AZ, transaction date 4/18/16, posting date 4/19/16, reference # for $ I NEVER authorized this charge, I was divorced in 2014, and apparently, my xhusband was at one time an authorized user on my credit card When I called GoDaddy today to ask them to remove the charge, that I don't have or want this domain name that my xhusband charged, they refused to remove the charge They told me that I should talk to my xhusband and have him change credit cards on their account and that's the only way they'll refund me I feel like this is ABSOLUTELY ridiculous and he and I have no communication what-so-ever This is not a good solution and I'm being penalized for his fraudulent charge on MY credit card for something I have nothing to do with All I want is them to remove the charge from my credit card, and remove me and completely disassociate me with their company ASAP!
I reserved urls several years ago on GoDaddyAfter time went by, I didn't check that email oftenApparently they sent a notice that my urls would renew for yearsI didn't realize this was happening (mid Jan 2018)I called weeks later (early Feb 2018) and requested a cancelation and pro-rated refund, which they refused because it was against their policy
Even now, I cannot tell which products are on auto-renewI get so many notices to upgrade or go back and renew urls I canceled in the past, it's very difficult to weed through all of their notes to see which ones relate to something I care aboutAnd I am afraid to unsubscribe because there are two urls I really do need to keep
The upgrades and scare tactics are very obvious; the fine print to cancel is very smallAnd you are locked in to a multi-year renewalThe company relies on customers forgetting about their auto-renewal products so they can make more moneyAnd, since they don't accept emailed customer service r
Charged me for Auto renewal for a service I didn't authorize which they said was a default setting on everyones account Both times I used their service I manually added in my renewal Haven't used this account in over two years Found charges last month of and without my authorization when I called they told me it was a default setting witch I have to turn off If you go on their settings, you can't even turn the setting off or delete you credit card because it's set up for auto-renewal by default Seems like it's done on purpose to confuse and frustrate the customer they also told me they couldn't refund me the amount because it's been over five days Not enough time since you don't see the charges on your account till you get your credit card statement a month later
I have been trying to close out my full account including any auto renewal payments and added domain names and packagesI have called and tried closing my acct out for over two years with no success due to a run aroundAbout a year ago I was finally told to fill out certain forms on their website and then it would be all taken care ofI did do this but when one form asked for me to take a picture of my id and paste to forms through the site I did do so although with each attempt the screen went blank after adding my id to the requested formsAt this point it continued to deleat all info I had entered so I had to restart the processAfter trying this several times I gave upIn contacting the customer service dept once again they recommended I try tomorrow because there could be a glitch in the systemSame ordeal The next dayAt this point I contacted my bank in hopes to get help to resolve the matter without filing a claimI recieved a new credit card number butwas shocked t
On October 25, 2016, I made a Domain Backorder Auction purchase of $to have first bid on an expired domain name GoDaddy would automatically make a $bid on my behalf, but there was no specific date of when the auction would take place GoDaddy did send me email updates, leading up to the auction On Oct30th, I received an update that the domain name servers had been changed from NSand NSSedoParking.com to Nand NDomainControl.com On Oct31st, the update said the domain name servers changed from Nand NDomainControl.com to NSand NSSedoParking.com! On Nov6th, there was a Old Client Delete, Renew, Transfer and Update Prohibited and New Client Delete, Transfer, Update Prohibited On Nov19th, I was notified that the domain name I backordered, was now listed for Auction at GoDaddy.com The email stated that my bid was made and I would be notified, if I were outbid On November 29th at 12:pm EST, I was notified by email, that I had been outbid and ha
I've been with Go Daddy since They have gone downhill Big TimeThey have Very Poor Customer service the past few yearsThey have unethical business practices and sneaky pricing that they do not discloseI bought an SSL that would not appearAfter weeks I called and they said it was another $for them to install itWHY wasn't this disclosed upfront?? I would not recommend them and can hardly wait for my products to expire so I can go elsewhereAnd I'm seeing complaints regarding transferring domain namesI think a Class Action is in need here!
In November 2016, I entered into a 3-year hosting agreement with GoDaddy At the time, I was told that GoDaddy could host my website and mobile site with absolutely no changes in functionality at a price that was significantly lower than the company that I was using at the time I paid GoDaddy upfront for the years of hosting and for a 5-year site backup and restore plan
It took GoDaddy over a month to transfer my files and activate my sites As of 12/21, my site was still not activeShortly after the file transfer was complete, on 12/24,I became aware that my mobile website did not functionOn 12/my site was completely downOnce my site was up, I noticed that the contact me page and home search tools were not functioningI contacted GoDaddy and was told that, for an additional fee, tech support could fix the problemsI contacted tech support but they were unable to fix anything
Since tech support could not fix the problems and my website and mobile site were not func
I have my business domain hosted at Godaddy, and without my permission Godaddy changed the DNS records of my domain - taking down both my company website and company email
I received a charge for service I did not want to continue I have had numerous good experience and websites with this coover the years
I called to cancel this charge, on hold for minutes, they said Hi to me I said how are you, good, and then they hung up on me
I tried to do a live chat, which you have to stay on hold for almost minutes
They said I can only cancel within days, and ti was business days so I couldn'tI was not aware of a day return policy or that I was even signed up for a automatic renewal on the account
I want to cancel this transactionReceipt #: ***
Customer #: ***
$
Thank you for anything you can do to help
I have copied of the chat transcript if needed
Regards,
Shawn Porter
I paid GoDaddy $2,to design a personal website host and maintain it
After a long and effortful process in which I provided my desired website specification both in writing and in a phone call, they sent me a website that explicitly ignores my instructions and includes features that I requested to avoid
They offered to revise the website, however, that would take even more time and effort from me, and they already demonstrated that they could not follow my instructions
I demanded a refund, and they offered me only $out of $2,claiming that they have already put 80% of the work inHowever, their work has nothing to do with what I requested
Moreover, out of the $2,the web design service amounts to $2,and the rest is for web hosting and securityThey refused to refund the last two items claiming that more than days have passed since I ordered itHowever, the web design process takes more than days!!