I hired Go Daddy to build and put the web page on the internet with the promise it would take around twenty day'sThat's been around three month's agoThe logo department I sent a logo I had and asked that they create on very similar in red white and blueThey never sent me one only red and blue which I finally agreed on after three weeks of trying to get them to get it correctI've made the finale revisions to the page twice because they either lost the first one or the employee who was working on itThe changes were only suppose to take three day's that was three week's agoI was told they would have it launch no later than the 26th's last week no their telling me it will be ready for review for changes on the 26th's to make changes that I have already done twicethey are at this point way behind schedule and I see no hope in sight and have cost my company a lot time and lost advertising which has cost my company lost business
I've been a customer for years and have paid to use the email and web hosting services I recently found that 30% of all of my emails were not being received or sent out I spoke with customer service on numerous occasions as well as other users experiencing the issue on the community forum and offline
Customer support said that the emails were being held on their service and there is no explanation as to why they weren't being sent out Godaddy didn't report that these emails were being held and their service noted that they had been sent Other users have experienced the same exact issue and their response was to pay more to upgrade to the Office product They mentioned that their business class email is not reliable and should not be used for everyday email
I think it's unethical for a company to withhold emails without notifying the customer Telling the customer that these emails were sent out when they actually weren't is unacceptable and advertising Godaddy advertises the reliability of their email service and charges customer for these services This company is charging customers money for services that don't work
I had domains registered with GoDaddy.comI have been a customer there since Recently, I switched them to auto-renewSomehow, and unbeknownst to me, one of them, ***.com, was put on a 3-year renewal
When I got the receipt, it was for $78.85, not the $I’d expected
The receipt was dated 01/22/The next day, I used GoDaddy’s chat to inquire and protest the amount billedDuring the chat I was informed the company has a policy that will not let 3-year renewals be reverted back to 1-yearThe representative stated the only way I could get a refund would be to delete the domain
GoDaddy’s refund policy states:
Products purchased from GoDaddy.com, LLC may be refunded only if cancelled within the following timeframe:
Annual Plans+ - Within days of the date of the transaction
I preferred not to do any further business with GoDaddy so, not only did I delete that domain, I transferred all domains to another registrar
I was well within the days so I i
We hired an IT professional to migrate a website that was developed by another company On 5/19/our IT rep tried it to migrate it with a GoDaddy rep over the phone without success Initially, the rep tried to help us migrate the website over the phone but then finally came to the conclusion that GoDaddy would have to migrate it for us The rep told our IT professional that GoDaddy could perform the migration and the cost would be $ Later that day, we called GoDaddy and told the rep (Esa) that we would like GoDaddy to perform the migration At that time a second rep tried to help us to migrate over the phone but then finally came to the conclusion that GoDaddy would have to migrate it for us We emailed him the link from the previous developer where all the files were located, the rep checked to make sure he had everything he needed to perform the migration, told us that it would take about week, and we gave him the permission to charge $to our credit card on file
When I signed up for my email three year extension I knew I would be canceling it down the roadThe personI was talking with at the time assured me I could cancel my contract anytime and be refunded the unused portionI didn't think anything of it because this person was giving me a credit back to my credit card because the company took it upon themselves to do an automatic renewal on another service I was using of theirsSo why would it be any different with this situation, the person did not tell me I would not get a credit back to my credit card but a credit back to my go Daddy accountThey forgot to mention this one little thingSo I believe I was not told the whole truth with what would happen with my credit once I cancel the email serviceI would like a credit back to my credit card for the balance still owed me
GoDaddy's hour refund policy is unrealistic and designed to fraudulently trap people into unauthorized credit card charges I signed up for a domain name years ago and sold the business years ago At the time I sold the business, this included all domain names which were transferred to the new owner I just received a charge for $on my credit card and thought it was fraud and cancelled my credit cardI was then charged again on my new card When I tried to contest the charge directly with GoDaddy they said that I was outside their refund period and I selected auto renewal years ago I was told I have no recourse I am paying $for a domain name that I have no legal right to simply because I didn't call them within their hour dispute period
Each domain I bought from GoDaddy was sold to me with several emails per domain, as opposed to one email eachAt the time of purchase, I shopped around, and selected this company due to the fact that for their price, several services were includedThey changed their offer along the way, now stating that I have one email onlyThis discussion adds to the reason for my original call this morning, which was unrelated! My appaulment escalatedIssue: No access to my email accountsThe first GoDaddy technician I spoke with expressed that yesterday (2015-02-15) there were access problems, likely due to their recent change of email interfacesThis interruption, which was not the first time, caused my conference call to be cancelled, business to potentially be lost, and certainly money lostAfter minutes of trouble-shooting, three times changing the password to access one account, and four times to access the other email account, as well as logging into a private incognito tab to have
I recently hired Godaddy Professional Web Services to build me a simple page website on *** This process has been an absolute nightmare as nothing conveyed to the "project manager" passed on correctly to the "build team" Not having consumers being able to converse with the people actually building the sight is not working I am now a week over due on this build and in the amount of time I have had to spend on phone calls I could have done this myself When I first spoke to Jerry we talked about how I wanted the site to look He took notes and passed them on to the builders The builders just copied my old website and did nothing of what Jerry and I discussed Jerry was just as confused by this as well Jerry then told me it would be another week for the updates to be done I couldn't wait and contacted a supervisor who was able to expedite the build I got an email the day it was to be complete saying the site was done and ready to be published Reviewing the si
On 2/I saw on my credit card account (ends in 001) a charge for $from Godaddy dated 1/I called the GoDaddy Customer Service number and was told that this was a monthly maintenance fee for a web site called *** I have never heard of this website beforeI was further told that this was an ongoing maintenance fee that had been charged to my credit card account since August of I disputed thatRather than give me an immediate credit the representative told me to call my credit card company American ExpressI did, asked them to dispute the charge, and had them verify that no other monthly charges have been billed to my accountThe representative said he could only refund the $within two days of a billing; frankly, this refund policy, particularly when the charge is erroneous, is outrageousMost people, including me, do not look at their credit card on a daily basisI believe GoDaddy at best is guilty of poor customer service by providing erroneous
In I spoke with a sales rep at GoDaddy about renewing my website accountI was convinced then to purchase a store (shopping cart) to add my website, in order to make it work better I paid by credit card and was led to believe that my website account would be up-to-date and good to goWhat the sales rep failed to explain when she sold me the store feature, was that my website itself was about to expireBecause my website was inactive for months, the next time I went to post something on my website, it was no longer activeI found out GoDaddy had deleted my website due to non-payment Of course this surprised me since I believed I had already paid for the renewalI believe I was misguided, and misinformed, and charged for a service (the store) that would soon be useless without a functioning websiteI’ll admit that I overlooked some notifications to renew because I assumed I had already taken care of it with the GoDaddy agent who took my payment Anyway, GoDaddy deleted my
We accuse Godaddy.com of fraudulent business collection practices after termination of services under Federal Law
Due to poor service & seemingly advertisement for renewal, Our Godaddy website (www.ward12democrats.org) & domain services were fully cancelled and not renewed before its contract ended on February 4,
We continued to get multiple Godaddy renewal notices after cancellation and was no longer able to use Godaddy services due to Godaddy shutting down the account at our request including the site and domain
On or about Feb2, after receiving another renewal notice we called Godaddy to reiterate our desire to cancel all services with them and declined Godaddy's renewal offer to continue any further services with Godaddy
We received a single notice from Godaddy stating that they billed our credit card $after they have shut down our website, and where no renewal offer to continue services was accepted by us and without our author
I have been using GoDaddy internet services since I use my website to sell various items on the internet I was wondering why I hadn't had any sales since November and contacted GoDaddy Support They told me that my email capability had been disabled (which prevents me from getting sales) They didn't know why or when it was disabled I asked them to enable it again because it was affecting my business They said I had to purchase a program to check for viruses on my website and that I should purchase their SSL product When I told them 'No', they said I could download my website, run my own virus check, then reload my website after correcting any problems After several hours doing this, no problems were found I called them back, but they said I had to add special Captcha code to all my web pages They could provide no information on how to do so and there was NO evidence that this was causing any problems I have been working for over a month to comply with the
After consideration with going with a couple different places we chose go daddy to build our word press siteThey really built it up with the idea that they were creative, we would have all the tools to run with the website after it was built, and how easy it was for anyone to useFirst off, the creativity was subpar at best but we realized we could adjust some at a later date to our own ideasI have used go daddy for many simple website building and it was soon easy, however with word press it is completely different you have to understand coding etcEven the web programmer guy we hired to help with modifications thought it was very difficultLastly, we told them exactly what we needed with our website and it was a monthly subscription siteNow after people signed up we found out they didn't put in the correct plug in for that and they want an additional $for the plugBasically the whole way though the process we have felt like we are constantly being mislead by go daddyW
I been getting charged every year transactions from godaddy.com
POS DEBIT DNH*GODADDY.COM *** AZ Link to more information in a new browser window$
MiscDebit POS DEBIT DNH*GODADDY.COM *** AZ Link to more information in a new browser window$
I would like to know what they are charging for and I would like to cancel and get my refundlast time I remember I had godaddy was years agoI tried to call the customer service and had to wait minutes on phone than hanged up
I purchased a website, URL, and email package from godaddy a few years ago I have renewed it annually with no problems This year I went to renew, and while I was a few days late, it said I could still renew I noticed the URL wasn't on my list for renewals I called in after I renewed the website and email and was told that I had cancelled the URL several weeks prior I did NOT cancel the URL because it's for a customer of mine who I handle the website I told them I needed the URL back and they told me there was nothing they could do I am now in a bind from Godaddy because my customer wants their website back up and I cannot deliver I am not sure what happened with the URL or why their system shows I cancelled it but I would not have cancelled it, and no one else has my username or password to access my Godaddy account
It has been very painful dealing with GoDaddyThey force users to autorenew products and have draconian rules that make it impossible to get refunds for products that one did not intent to autorenewThey are ruthless, and each time you call to resolve an issue a) they create a new one, and b) they try to sell you more stuff, without addressing your initial issuesI never had so much frustration with a high tech company before
I hired Go Daddy to build and put the web page on the internet with the promise it would take around twenty day'sThat's been around three month's agoThe logo department I sent a logo I had and asked that they create on very similar in red white and blueThey never sent me one only red and blue which I finally agreed on after three weeks of trying to get them to get it correctI've made the finale revisions to the page twice because they either lost the first one or the employee who was working on itThe changes were only suppose to take three day's that was three week's agoI was told they would have it launch no later than the 26th's last week no their telling me it will be ready for review for changes on the 26th's to make changes that I have already done twicethey are at this point way behind schedule and I see no hope in sight and have cost my company a lot time and lost advertising which has cost my company lost business
I've been a customer for years and have paid to use the email and web hosting services I recently found that 30% of all of my emails were not being received or sent out I spoke with customer service on numerous occasions as well as other users experiencing the issue on the community forum and offline
Customer support said that the emails were being held on their service and there is no explanation as to why they weren't being sent out Godaddy didn't report that these emails were being held and their service noted that they had been sent Other users have experienced the same exact issue and their response was to pay more to upgrade to the Office product They mentioned that their business class email is not reliable and should not be used for everyday email
I think it's unethical for a company to withhold emails without notifying the customer Telling the customer that these emails were sent out when they actually weren't is unacceptable and advertising Godaddy advertises the reliability of their email service and charges customer for these services This company is charging customers money for services that don't work
I had domains registered with GoDaddy.comI have been a customer there since Recently, I switched them to auto-renewSomehow, and unbeknownst to me, one of them, ***.com, was put on a 3-year renewal
When I got the receipt, it was for $78.85, not the $I’d expected
The receipt was dated 01/22/The next day, I used GoDaddy’s chat to inquire and protest the amount billedDuring the chat I was informed the company has a policy that will not let 3-year renewals be reverted back to 1-yearThe representative stated the only way I could get a refund would be to delete the domain
GoDaddy’s refund policy states:
Products purchased from GoDaddy.com, LLC may be refunded only if cancelled within the following timeframe:
Annual Plans+ - Within days of the date of the transaction
I preferred not to do any further business with GoDaddy so, not only did I delete that domain, I transferred all domains to another registrar
I was well within the days so I i
GoDaddy allow souphisticated spammers to park their domain and send mass spam from their site
We hired an IT professional to migrate a website that was developed by another company On 5/19/our IT rep tried it to migrate it with a GoDaddy rep over the phone without success Initially, the rep tried to help us migrate the website over the phone but then finally came to the conclusion that GoDaddy would have to migrate it for us The rep told our IT professional that GoDaddy could perform the migration and the cost would be $ Later that day, we called GoDaddy and told the rep (Esa) that we would like GoDaddy to perform the migration At that time a second rep tried to help us to migrate over the phone but then finally came to the conclusion that GoDaddy would have to migrate it for us We emailed him the link from the previous developer where all the files were located, the rep checked to make sure he had everything he needed to perform the migration, told us that it would take about week, and we gave him the permission to charge $to our credit card on file
When I signed up for my email three year extension I knew I would be canceling it down the roadThe personI was talking with at the time assured me I could cancel my contract anytime and be refunded the unused portionI didn't think anything of it because this person was giving me a credit back to my credit card because the company took it upon themselves to do an automatic renewal on another service I was using of theirsSo why would it be any different with this situation, the person did not tell me I would not get a credit back to my credit card but a credit back to my go Daddy accountThey forgot to mention this one little thingSo I believe I was not told the whole truth with what would happen with my credit once I cancel the email serviceI would like a credit back to my credit card for the balance still owed me
GoDaddy's hour refund policy is unrealistic and designed to fraudulently trap people into unauthorized credit card charges I signed up for a domain name years ago and sold the business years ago At the time I sold the business, this included all domain names which were transferred to the new owner I just received a charge for $on my credit card and thought it was fraud and cancelled my credit cardI was then charged again on my new card When I tried to contest the charge directly with GoDaddy they said that I was outside their refund period and I selected auto renewal years ago I was told I have no recourse I am paying $for a domain name that I have no legal right to simply because I didn't call them within their hour dispute period
Each domain I bought from GoDaddy was sold to me with several emails per domain, as opposed to one email eachAt the time of purchase, I shopped around, and selected this company due to the fact that for their price, several services were includedThey changed their offer along the way, now stating that I have one email onlyThis discussion adds to the reason for my original call this morning, which was unrelated! My appaulment escalatedIssue: No access to my email accountsThe first GoDaddy technician I spoke with expressed that yesterday (2015-02-15) there were access problems, likely due to their recent change of email interfacesThis interruption, which was not the first time, caused my conference call to be cancelled, business to potentially be lost, and certainly money lostAfter minutes of trouble-shooting, three times changing the password to access one account, and four times to access the other email account, as well as logging into a private incognito tab to have
Godaddy continues to be an arcane and frustrating experience
I recently hired Godaddy Professional Web Services to build me a simple page website on *** This process has been an absolute nightmare as nothing conveyed to the "project manager" passed on correctly to the "build team" Not having consumers being able to converse with the people actually building the sight is not working I am now a week over due on this build and in the amount of time I have had to spend on phone calls I could have done this myself When I first spoke to Jerry we talked about how I wanted the site to look He took notes and passed them on to the builders The builders just copied my old website and did nothing of what Jerry and I discussed Jerry was just as confused by this as well Jerry then told me it would be another week for the updates to be done I couldn't wait and contacted a supervisor who was able to expedite the build I got an email the day it was to be complete saying the site was done and ready to be published Reviewing the si
On 2/I saw on my credit card account (ends in 001) a charge for $from Godaddy dated 1/I called the GoDaddy Customer Service number and was told that this was a monthly maintenance fee for a web site called *** I have never heard of this website beforeI was further told that this was an ongoing maintenance fee that had been charged to my credit card account since August of I disputed thatRather than give me an immediate credit the representative told me to call my credit card company American ExpressI did, asked them to dispute the charge, and had them verify that no other monthly charges have been billed to my accountThe representative said he could only refund the $within two days of a billing; frankly, this refund policy, particularly when the charge is erroneous, is outrageousMost people, including me, do not look at their credit card on a daily basisI believe GoDaddy at best is guilty of poor customer service by providing erroneous
In I spoke with a sales rep at GoDaddy about renewing my website accountI was convinced then to purchase a store (shopping cart) to add my website, in order to make it work better I paid by credit card and was led to believe that my website account would be up-to-date and good to goWhat the sales rep failed to explain when she sold me the store feature, was that my website itself was about to expireBecause my website was inactive for months, the next time I went to post something on my website, it was no longer activeI found out GoDaddy had deleted my website due to non-payment Of course this surprised me since I believed I had already paid for the renewalI believe I was misguided, and misinformed, and charged for a service (the store) that would soon be useless without a functioning websiteI’ll admit that I overlooked some notifications to renew because I assumed I had already taken care of it with the GoDaddy agent who took my payment Anyway, GoDaddy deleted my
We accuse Godaddy.com of fraudulent business collection practices after termination of services under Federal Law
Due to poor service & seemingly advertisement for renewal, Our Godaddy website (www.ward12democrats.org) & domain services were fully cancelled and not renewed before its contract ended on February 4,
We continued to get multiple Godaddy renewal notices after cancellation and was no longer able to use Godaddy services due to Godaddy shutting down the account at our request including the site and domain
On or about Feb2, after receiving another renewal notice we called Godaddy to reiterate our desire to cancel all services with them and declined Godaddy's renewal offer to continue any further services with Godaddy
We received a single notice from Godaddy stating that they billed our credit card $after they have shut down our website, and where no renewal offer to continue services was accepted by us and without our author
I have been using GoDaddy internet services since I use my website to sell various items on the internet I was wondering why I hadn't had any sales since November and contacted GoDaddy Support They told me that my email capability had been disabled (which prevents me from getting sales) They didn't know why or when it was disabled I asked them to enable it again because it was affecting my business They said I had to purchase a program to check for viruses on my website and that I should purchase their SSL product When I told them 'No', they said I could download my website, run my own virus check, then reload my website after correcting any problems After several hours doing this, no problems were found I called them back, but they said I had to add special Captcha code to all my web pages They could provide no information on how to do so and there was NO evidence that this was causing any problems I have been working for over a month to comply with the
Poor customer service, terrible management follwith RobbyPaid hosting service down for days
After consideration with going with a couple different places we chose go daddy to build our word press siteThey really built it up with the idea that they were creative, we would have all the tools to run with the website after it was built, and how easy it was for anyone to useFirst off, the creativity was subpar at best but we realized we could adjust some at a later date to our own ideasI have used go daddy for many simple website building and it was soon easy, however with word press it is completely different you have to understand coding etcEven the web programmer guy we hired to help with modifications thought it was very difficultLastly, we told them exactly what we needed with our website and it was a monthly subscription siteNow after people signed up we found out they didn't put in the correct plug in for that and they want an additional $for the plugBasically the whole way though the process we have felt like we are constantly being mislead by go daddyW
I been getting charged every year transactions from godaddy.com
POS DEBIT DNH*GODADDY.COM *** AZ Link to more information in a new browser window$
MiscDebit POS DEBIT DNH*GODADDY.COM *** AZ Link to more information in a new browser window$
I would like to know what they are charging for and I would like to cancel and get my refundlast time I remember I had godaddy was years agoI tried to call the customer service and had to wait minutes on phone than hanged up
The Wors support I have ever worked with.!
I pay for service and do not get the service
I purchased a website, URL, and email package from godaddy a few years ago I have renewed it annually with no problems This year I went to renew, and while I was a few days late, it said I could still renew I noticed the URL wasn't on my list for renewals I called in after I renewed the website and email and was told that I had cancelled the URL several weeks prior I did NOT cancel the URL because it's for a customer of mine who I handle the website I told them I needed the URL back and they told me there was nothing they could do I am now in a bind from Godaddy because my customer wants their website back up and I cannot deliver I am not sure what happened with the URL or why their system shows I cancelled it but I would not have cancelled it, and no one else has my username or password to access my Godaddy account
It has been very painful dealing with GoDaddyThey force users to autorenew products and have draconian rules that make it impossible to get refunds for products that one did not intent to autorenewThey are ruthless, and each time you call to resolve an issue a) they create a new one, and b) they try to sell you more stuff, without addressing your initial issuesI never had so much frustration with a high tech company before