GoDaddy charged us for a service we did not want to renew and then refused to refund the purchase price
When we registered our domains with GoDaddy, GoDaddy enrolled us in a "free" Get Found Starter service (Item Number: ***)Apparently, this is a service that came bundled with the domains we orderedHowever, it was very confusing and unclear that we were signing up for this service, that it would auto-renew by default, and that we would pay a lot more for it than the original priceIn other words, our second bill was nearly times more expensive than our first bill
This is advertising because this practice is very confusing and misleading
- The Get Found Starter is not a free service and therefore should not be presented as such
- The Get Found Starter service pricing is not clearly explained or that the customer will be billed later
- GoDaddy does not explain how the pricing will increase nearly 2X upon renewalThis is an important factor in the purchas
We have been a customer of GoDaddy for years (including our other businesses) Our company has decided to move our email hosting to another company because we wanted more integrated features We have paid for our renewal with GoDaddy until on November I was advised that we can cancel our account with them but they will not credit us back the money we paid through I think that this policy is OUTGRAGEOUS, INCREDULOUS! They are holding on to our money for services that they are not rendering I was advised that we can cancel anytime but was not advised that if we do not cancel our renewal with them within days, we will not get any credit back Unfortunately for me, I cancelled our email with them more than days It is only 2017, so I will be paying for a service that I have paid for through If you are thinking about going with GoDaddy, DON'T Consider going to GSuite c/o Google
We have had a domain name website and E-mail addresses with Go Daddy for over years and my E-mail ([email protected]) address has been compromised and after calling in numerous times and having to wait a long time to speak to someone about me having to change my E-mail password every day and was told that I had malware on my computer however: Geek Squad diagnosed my computer for over hours and did not find a virus and or malware I do not understand why after all these years my E-mail address is being compromised my thought was having to pay Go Daddy for the Domain Name, Hosting and E-mail addresses this Service Disable Veteran Owned Business MFG Reps would be protected from this kind of spoofing based on my computer does not have a Virus and or Malware the money is paid to Go Daddy for provided services that are now compromised
I opened a trial account with Go Daddy- Jan It was a special price trial offer The credit card I used to purchase this was used without my consent to renew Go Daddy has refused to refund meI didn't even receive a receipt for one of the charges They are not a customer friendly company I have never experienced such poor customer service
I have a website and don=main with this companyThey closed my website without warning because the Credit Card on file was not good any moreInstead of notifying me they closed my siteI called in and fixed the problem and I still do not have my site back and I was told it could take another day or soI called for help and basically got an I DONT CARE attitudeHow in the world could a company with SO MANY Complaints still have an A+ Rating????
I was given a product/service at a discount years ago that was set to renew at a later date I was not made aware at the time of purchase that the only way I could cancel this service was if I upload my picture of a government ID/ driver's license for Godaddy to view Godaddy is collecting information about people in a deceptive way in this manner I forbid Godaddy to keep a copy of my picture and ID I demand Godaddy refund my money for Domain Ownership Protection Renewal for all domains I demand Godaddy delete any and all copies of my picture and ID I called to have this service taken off I unchecked the box for this service at time of renewal It appeared to go through correctly when I clicked the buy button I was still billed for the service because the service requires submission of photo ID to cancel This means once someone signs up for this service they can never cancel their domain name and must always pay year after year until after they give Godaddy a copy of t
I have received an authorized charge on my credit card, again, from Go DaddyThe charge is $This is the third year that that unauthorized charges have occurredLast year the charge was over $I contacted Go Daddy several times through email, calls and websiteThere is continual run around and double talk with these chargesThere is a pattern of genuine deceit through continual excuse like : you will have to give me a password, you will have to go to the website, you will have to call with additional information
I have ended my authorization for automatic billing and they find a way to charge it againAlso, the business are not longer activeThese are *** *** *** and *** *** * *** ***The account number is : ***
I have used Godaddy for yearsI have had pretty good luck up until recentlyThe customer support which was so great has really took a turn for the worseI keep getting talked into buying more and more to fix the overall problemI keep getting put on spam lists for my websitesIt is always because of someone else on their servers are spamming but everyone gets punishedI have had to call about times some at 3amI just got off phone and manager pretty much told me to email them with complaints would not even talk to me
I spent several days creating a website for my company and Godaddy deleted all the infomation on the website without contacting me correctlyAfter being a loyal customer for almost years they could give a crap to take care of their long term customers with multiple sites and giving hem way more money than most others
Godaddy is a disreputable companyBeware of them adding products to your cartThey will over charge you and getting it refunded is time consumingI have had the run around from them and conflicting answers from there employeesThe supervisor accused me of 'only hearing what I wanted to hear' from my bank and that my bank gave me information
I will never feel comfortable using Godaddy again and find them so distrustful that I feel I will need to cancel my credit card for a new card number that they will not have had access to
I have three issues and I’m not getting assistance from GoDaddy support tech
The contacts associated with email account are all gone except five of them I need my contacts back
Almost all of my sent items have disappearedOnly one remained from 2013, one remained from 2015, two remained from 2016, and only remain from I need my sent items back
I am also not getting results from Go Daddy when I called and told them I am unable to change the pin I use when I call in When I attempt to change my pin, an error comes up that says “There was an error while updating your login info.”
I am very frustrated and concerned about the security of my Godaddy e-mail accounts, how my contacts and sent items got deleted!
I need those sent e-mail because I have to reference them with some issues
I have been a customer since 2010, they don’t give me any path to escalate I’ve spoken with multiple people (Cameron, Markus and Including the supervisor Lanie and I’m not getting resultsThey all said they don’t know why it got deleted and they can ONLY recover up to days of my e-mails
I’m documenting this here at Revdex.com because I don’t know where to turn I have e-mailed *** which I saw here but no one has responded as well!
Please advise and assist ASAP!
Thank you for your immediate attention!
We called GoDaddy to ask questions about renewal times and amountsThe man there looked at my and my husband's websites and said that there were items out of placeHe then said that he fixed those out of place itemsAfter we hung up, we looked, and my husband's web site was GONEIt's just gone and in it's place are parts of my website My poor husband has no web site since early July! It's killing him and his businessGoDaddy still has not fixed itWe've been working with them and they admitted that their guy was supposed to have saved a backup point before changing stuff(We never asked for any changes.) We don't know how to work with websitesWe have never gone in to change anything since we got them They are saying a supervisor is looking into it and that he has two other cases ahead of us But it's been WEEKS with out our life line Please, help us
godaddy must pay for A+ rating with Revdex.com because they have positive reviews and negativeand complaintsCustomer service reps are disrespectful and incompetenttheir hold times are outrageous, even if you opt into having them call back when a rep is available, you still end up being on hold for 5-minutesmy issues were never resolved, and I got told something different every time I called backsaver your time and moneygodaddy use to be a good company, but obviously they got bought outsucks!
I replied to an email about cancelling the renewing of the annual service and was still charged the fee I have talked to people now to get my money back but it has exceeded their day policy by days They continue to tell me they will not refund the money because they can't over days I have explained that they can but choose not to In the course of different calls, they did cancel my service but still refused to refund the money Now they have my annual fee and I have NO Service at all What kind of business practice allows a company to keep your money and refuse to turn on the service or give me my money back They can't have both Go Daddy is a racket if I ever saw one and the worst customer service I've ever seen The worst part is, when I called for my refund, the gave me the one fee immediately with no problem Very cooperative in cancelling service also but not proactive to say something about they still won't refund the annual so you will have paid us
I am filing this Revdex.com complaint because of Godaddy hijacked my domain namesOn June 27, I noticed that three of my major domain names no longer connected to my serversTo my surprise, when I called Godaddy customer services, I was told that for some reason they decided to take away my domain names due to the wrong whois recordsI was also told that I was contacted by Godaddy via email on several occasionsWhen I looked at my email box, I only found commercial solicitation emails that are sent to me on the daily basis from Godaddy, but not a single email in regards to updating whois records on the domains that Godaddy simply hikecaked from meThe domains Godaddy took away are: PHENOBESTIN.COM, MITNUTRA.COM and SHOPPHARMACYCOUNTER.COM, of which “PHENOBESTIN” is my registered USPTO.gov trademark!!!! These domains is my family's incomeI’ve been operating PHENOBESTIN.com for around years!!! My registration expiration date for the domain is in 2022!!! Godaddy shady practices are
Today I tried to transfer all of my domains to my new registrarI contacted GoDaddy and chatted with an online tech to make sure I was doing everything properlyAfter I followed all of the steps and requested the transfers, I approved them with my new registrar and paid the feesThen I started receiving denials from GoDaddy, stating the I must wait another days to transfer because I made changes to my accountThe changes I made were requested by GoDaddy, as well as required per business purposes, including updating the email address and name and credit card for billing purposes
I called and spoke with Jessica who advised me to submit my request for them to be unlocked so that I can proceed with the transfer and avoid having to renew my domains with GoDaddy (which would also occur within the same days lock down)This is an unscrupulous practice that can be removed by GoDaddy per their discretion and is not an ICANN requirementI have had many bad experiences with GoDa
I attempted to purchase a domain name through Godaddy What I didn't see at any point in time is a "premium" domain name feeI paid via *** which also never showed a total for the sale I get a notice from *** that I have been charged 15KThen I receive the emailed receipt from Godaddy with total chargesI immediately tried to call godaddy about this, but could not get a live person on the phoneI also sent an email that was ignored Once I finally got a hold of a live person at Godaddy I was then told that Premium accounts are not refundable My husband also called Godaddy about this and he was told that if I had called in days they could have done somethingI tried I could not get anyone on the phone without a PINI didn't even know I had a PIN All screens for purchases are very unclearThey are cluttered and designed to make you see the small charged $for the doman and an $chargeSomehow turned into a $15K charge I did not agree to this amount
GoDaddy billed me for services that I never asked for They billed me for a Linux web sever when I already had my web page on a Windows Server I was also put on auto renewal without my permission Web page was never put on this server Economy Linux Hosting with cPanel Renewal, $Date of charges, Apr 15, 11:AM
They also billed me for services that requested I was also put on auto renewal without my permission
Protected Registration, $32.97, Business Registration Renewal,$4.99, Private Domain Registration Renewal, $9.99, *** $41.82, Private Domain Registration, $22.29, Business Registration, $13.92, Domain Ownership Protection, $50.19, Deluxe Hosting Windows Renewal, $ Date of charges, Apr 27, 1:PM
When I asked for a refund, they said it was past the day period and would not prorate it
I had purchased a website builder service and e-commerce store from GoDaddy I had multiple issues with the service that I had called them for I was interested in upgrading my service, if need be to get the desired service She told me that if I cancelled, I would have to "start from scratch" I had weeks worth of work into my website I found it very frustrating that the person who took the call was, essentially, the only person I could speak with about my complaint She told me I could speak with a Supervisor, but that person would only answer to her performance I had expressed my dissatisfaction with the service and mentioned, if their suggestions didn't fix the issues, I would then cancel I asked the representative how long I had to cancel She stated days I asked her when that would be and she told me I had until May 25th to cancel I was getting nowhere with the use of this website and decided to cancel and not run it until the 25th When I signed onto my acc
I have had domain names registered with GoDaddy over the past years or soAt first, I was impressed with their service and pricing plansThey were helpful in setting up and transferring domains to my site hostsIn recent years, they have gotten worse to the point that I am trying to move all of my domain names from them
I had a domain expire over a year ago which I received no notification from GoDaddy (in the past, they notified me), and it was immediately purchased or blocked upon expirationI did some research and found out that it was actually purchased by a GoDaddy affiliate, and they wanted to charge me thousands of dollars to purchase it backNo thanks
This week I purchased a new domainThe day after doing so, I received about spam calls, about half of them robotic and about half from Indian people who were extremely unprofessionalThis never happened in the past when I purchased domains from GoDaddy
I don't know what has happened to this business to turn their business strategy to junk, but I'm finished with GoDaddy
GoDaddy charged us for a service we did not want to renew and then refused to refund the purchase price
When we registered our domains with GoDaddy, GoDaddy enrolled us in a "free" Get Found Starter service (Item Number: ***)Apparently, this is a service that came bundled with the domains we orderedHowever, it was very confusing and unclear that we were signing up for this service, that it would auto-renew by default, and that we would pay a lot more for it than the original priceIn other words, our second bill was nearly times more expensive than our first bill
This is advertising because this practice is very confusing and misleading
- The Get Found Starter is not a free service and therefore should not be presented as such
- The Get Found Starter service pricing is not clearly explained or that the customer will be billed later
- GoDaddy does not explain how the pricing will increase nearly 2X upon renewalThis is an important factor in the purchas
We have been a customer of GoDaddy for years (including our other businesses) Our company has decided to move our email hosting to another company because we wanted more integrated features We have paid for our renewal with GoDaddy until on November I was advised that we can cancel our account with them but they will not credit us back the money we paid through I think that this policy is OUTGRAGEOUS, INCREDULOUS! They are holding on to our money for services that they are not rendering I was advised that we can cancel anytime but was not advised that if we do not cancel our renewal with them within days, we will not get any credit back Unfortunately for me, I cancelled our email with them more than days It is only 2017, so I will be paying for a service that I have paid for through If you are thinking about going with GoDaddy, DON'T Consider going to GSuite c/o Google
We have had a domain name website and E-mail addresses with Go Daddy for over years and my E-mail ([email protected]) address has been compromised and after calling in numerous times and having to wait a long time to speak to someone about me having to change my E-mail password every day and was told that I had malware on my computer however: Geek Squad diagnosed my computer for over hours and did not find a virus and or malware I do not understand why after all these years my E-mail address is being compromised my thought was having to pay Go Daddy for the Domain Name, Hosting and E-mail addresses this Service Disable Veteran Owned Business MFG Reps would be protected from this kind of spoofing based on my computer does not have a Virus and or Malware the money is paid to Go Daddy for provided services that are now compromised
I opened a trial account with Go Daddy- Jan It was a special price trial offer The credit card I used to purchase this was used without my consent to renew Go Daddy has refused to refund meI didn't even receive a receipt for one of the charges They are not a customer friendly company I have never experienced such poor customer service
I have a website and don=main with this companyThey closed my website without warning because the Credit Card on file was not good any moreInstead of notifying me they closed my siteI called in and fixed the problem and I still do not have my site back and I was told it could take another day or soI called for help and basically got an I DONT CARE attitudeHow in the world could a company with SO MANY Complaints still have an A+ Rating????
I was given a product/service at a discount years ago that was set to renew at a later date I was not made aware at the time of purchase that the only way I could cancel this service was if I upload my picture of a government ID/ driver's license for Godaddy to view Godaddy is collecting information about people in a deceptive way in this manner I forbid Godaddy to keep a copy of my picture and ID I demand Godaddy refund my money for Domain Ownership Protection Renewal for all domains I demand Godaddy delete any and all copies of my picture and ID I called to have this service taken off I unchecked the box for this service at time of renewal It appeared to go through correctly when I clicked the buy button I was still billed for the service because the service requires submission of photo ID to cancel This means once someone signs up for this service they can never cancel their domain name and must always pay year after year until after they give Godaddy a copy of t
I have received an authorized charge on my credit card, again, from Go DaddyThe charge is $This is the third year that that unauthorized charges have occurredLast year the charge was over $I contacted Go Daddy several times through email, calls and websiteThere is continual run around and double talk with these chargesThere is a pattern of genuine deceit through continual excuse like : you will have to give me a password, you will have to go to the website, you will have to call with additional information
I have ended my authorization for automatic billing and they find a way to charge it againAlso, the business are not longer activeThese are *** *** *** and *** *** * *** ***The account number is : ***
I have used Godaddy for yearsI have had pretty good luck up until recentlyThe customer support which was so great has really took a turn for the worseI keep getting talked into buying more and more to fix the overall problemI keep getting put on spam lists for my websitesIt is always because of someone else on their servers are spamming but everyone gets punishedI have had to call about times some at 3amI just got off phone and manager pretty much told me to email them with complaints would not even talk to me
I spent several days creating a website for my company and Godaddy deleted all the infomation on the website without contacting me correctlyAfter being a loyal customer for almost years they could give a crap to take care of their long term customers with multiple sites and giving hem way more money than most others
Godaddy is a disreputable companyBeware of them adding products to your cartThey will over charge you and getting it refunded is time consumingI have had the run around from them and conflicting answers from there employeesThe supervisor accused me of 'only hearing what I wanted to hear' from my bank and that my bank gave me information
I will never feel comfortable using Godaddy again and find them so distrustful that I feel I will need to cancel my credit card for a new card number that they will not have had access to
I have three issues and I’m not getting assistance from GoDaddy support tech
The contacts associated with email account are all gone except five of them I need my contacts back
Almost all of my sent items have disappearedOnly one remained from 2013, one remained from 2015, two remained from 2016, and only remain from I need my sent items back
I am also not getting results from Go Daddy when I called and told them I am unable to change the pin I use when I call in When I attempt to change my pin, an error comes up that says “There was an error while updating your login info.”
I am very frustrated and concerned about the security of my Godaddy e-mail accounts, how my contacts and sent items got deleted!
I need those sent e-mail because I have to reference them with some issues
I have been a customer since 2010, they don’t give me any path to escalate I’ve spoken with multiple people (Cameron, Markus and Including the supervisor Lanie and I’m not getting resultsThey all said they don’t know why it got deleted and they can ONLY recover up to days of my e-mails
I’m documenting this here at Revdex.com because I don’t know where to turn I have e-mailed *** which I saw here but no one has responded as well!
Please advise and assist ASAP!
Thank you for your immediate attention!
We called GoDaddy to ask questions about renewal times and amountsThe man there looked at my and my husband's websites and said that there were items out of placeHe then said that he fixed those out of place itemsAfter we hung up, we looked, and my husband's web site was GONEIt's just gone and in it's place are parts of my website My poor husband has no web site since early July! It's killing him and his businessGoDaddy still has not fixed itWe've been working with them and they admitted that their guy was supposed to have saved a backup point before changing stuff(We never asked for any changes.) We don't know how to work with websitesWe have never gone in to change anything since we got them They are saying a supervisor is looking into it and that he has two other cases ahead of us But it's been WEEKS with out our life line Please, help us
godaddy must pay for A+ rating with Revdex.com because they have positive reviews and negativeand complaintsCustomer service reps are disrespectful and incompetenttheir hold times are outrageous, even if you opt into having them call back when a rep is available, you still end up being on hold for 5-minutesmy issues were never resolved, and I got told something different every time I called backsaver your time and moneygodaddy use to be a good company, but obviously they got bought outsucks!
I replied to an email about cancelling the renewing of the annual service and was still charged the fee I have talked to people now to get my money back but it has exceeded their day policy by days They continue to tell me they will not refund the money because they can't over days I have explained that they can but choose not to In the course of different calls, they did cancel my service but still refused to refund the money Now they have my annual fee and I have NO Service at all What kind of business practice allows a company to keep your money and refuse to turn on the service or give me my money back They can't have both Go Daddy is a racket if I ever saw one and the worst customer service I've ever seen The worst part is, when I called for my refund, the gave me the one fee immediately with no problem Very cooperative in cancelling service also but not proactive to say something about they still won't refund the annual so you will have paid us
I am filing this Revdex.com complaint because of Godaddy hijacked my domain namesOn June 27, I noticed that three of my major domain names no longer connected to my serversTo my surprise, when I called Godaddy customer services, I was told that for some reason they decided to take away my domain names due to the wrong whois recordsI was also told that I was contacted by Godaddy via email on several occasionsWhen I looked at my email box, I only found commercial solicitation emails that are sent to me on the daily basis from Godaddy, but not a single email in regards to updating whois records on the domains that Godaddy simply hikecaked from meThe domains Godaddy took away are: PHENOBESTIN.COM, MITNUTRA.COM and SHOPPHARMACYCOUNTER.COM, of which “PHENOBESTIN” is my registered USPTO.gov trademark!!!! These domains is my family's incomeI’ve been operating PHENOBESTIN.com for around years!!! My registration expiration date for the domain is in 2022!!! Godaddy shady practices are
Today I tried to transfer all of my domains to my new registrarI contacted GoDaddy and chatted with an online tech to make sure I was doing everything properlyAfter I followed all of the steps and requested the transfers, I approved them with my new registrar and paid the feesThen I started receiving denials from GoDaddy, stating the I must wait another days to transfer because I made changes to my accountThe changes I made were requested by GoDaddy, as well as required per business purposes, including updating the email address and name and credit card for billing purposes
I called and spoke with Jessica who advised me to submit my request for them to be unlocked so that I can proceed with the transfer and avoid having to renew my domains with GoDaddy (which would also occur within the same days lock down)This is an unscrupulous practice that can be removed by GoDaddy per their discretion and is not an ICANN requirementI have had many bad experiences with GoDa
I attempted to purchase a domain name through Godaddy What I didn't see at any point in time is a "premium" domain name feeI paid via *** which also never showed a total for the sale I get a notice from *** that I have been charged 15KThen I receive the emailed receipt from Godaddy with total chargesI immediately tried to call godaddy about this, but could not get a live person on the phoneI also sent an email that was ignored Once I finally got a hold of a live person at Godaddy I was then told that Premium accounts are not refundable My husband also called Godaddy about this and he was told that if I had called in days they could have done somethingI tried I could not get anyone on the phone without a PINI didn't even know I had a PIN All screens for purchases are very unclearThey are cluttered and designed to make you see the small charged $for the doman and an $chargeSomehow turned into a $15K charge I did not agree to this amount
GoDaddy billed me for services that I never asked for They billed me for a Linux web sever when I already had my web page on a Windows Server I was also put on auto renewal without my permission Web page was never put on this server Economy Linux Hosting with cPanel Renewal, $Date of charges, Apr 15, 11:AM
They also billed me for services that requested I was also put on auto renewal without my permission
Protected Registration, $32.97, Business Registration Renewal,$4.99, Private Domain Registration Renewal, $9.99, *** $41.82, Private Domain Registration, $22.29, Business Registration, $13.92, Domain Ownership Protection, $50.19, Deluxe Hosting Windows Renewal, $ Date of charges, Apr 27, 1:PM
When I asked for a refund, they said it was past the day period and would not prorate it
I had purchased a website builder service and e-commerce store from GoDaddy I had multiple issues with the service that I had called them for I was interested in upgrading my service, if need be to get the desired service She told me that if I cancelled, I would have to "start from scratch" I had weeks worth of work into my website I found it very frustrating that the person who took the call was, essentially, the only person I could speak with about my complaint She told me I could speak with a Supervisor, but that person would only answer to her performance I had expressed my dissatisfaction with the service and mentioned, if their suggestions didn't fix the issues, I would then cancel I asked the representative how long I had to cancel She stated days I asked her when that would be and she told me I had until May 25th to cancel I was getting nowhere with the use of this website and decided to cancel and not run it until the 25th When I signed onto my acc
I have had domain names registered with GoDaddy over the past years or soAt first, I was impressed with their service and pricing plansThey were helpful in setting up and transferring domains to my site hostsIn recent years, they have gotten worse to the point that I am trying to move all of my domain names from them
I had a domain expire over a year ago which I received no notification from GoDaddy (in the past, they notified me), and it was immediately purchased or blocked upon expirationI did some research and found out that it was actually purchased by a GoDaddy affiliate, and they wanted to charge me thousands of dollars to purchase it backNo thanks
This week I purchased a new domainThe day after doing so, I received about spam calls, about half of them robotic and about half from Indian people who were extremely unprofessionalThis never happened in the past when I purchased domains from GoDaddy
I don't know what has happened to this business to turn their business strategy to junk, but I'm finished with GoDaddy