I bought a godaddy hosting and domain name years agoThis year I did not want the service I made sure "Auto-Renew" option was turned off and yet they charged me $for the service Once I saw this on my credit card I called and spoke to a person saying that they would process the refund Its been months later and spoken to different people to many different people and Godaddy Representative says they won't issue a refund because its passed days I was beyond upset that instead of screaming I decided to call my credit card company Don't buy from this people, they are a bunch of rip off artists who pass the conversation to many different people in order to avoid issuing a refund
I was sold a upgraded product (Officeemail) by being misled to believe that my old product would no longer be a product option for meWhen I was incorrectly charged for the renewal of the old product I had, I was informed by the Customer Service agent that my old product (Workspace email) was in fact still a product that I could have usedHad I have known this, I would not have upgraded my product to a new product, because my old product worked just fineThe sales person on the phone used bullying, fear and high-pressure sales tactics as well as withholding information from me in order to sell a product that I did not need
When I called to switch back to my old product, GoDaddy refused to refund my upgrade and allow me to keep my old planBy refunding me, GoDaddy would have only lost $133/year but would have retained a customerThe amount of time that it took me, my staff and GoDaddy's staff to resolve this issue is wildly disproportionate to the severity of this issue as
This company sells services and make promises they don't keep until that service is soldHave a hard time to get anyone to help me with any technical issues as they want to charge $for any little change they can make to your websiteAwful, rude customer servicethey don't want to help you they want to get to pay for any changes on the website/pages and then get annoyed and rude if you try to correct anything they didNever again after this term
I made a mistake ordering a product
I only meant to paid for month of the produce and I was charged for a year of the product
I called Godaddy and asked for a refund
to my bank card
I was promised a refund.Your refund receipt number is:
June 28, 10:AM
QTY ITEM PRICE
-GoCentral Personal - Renewal - Year -$
Subtotal: -$
Shipping & Handling: $
Tax: $
Store Credit: $
Total: $
I have not received a refund to my bank card as of
July
I do not want a store credit, I want my money back
I have paid for domains for the past years
I have my account set up for auto-renew
On 12/30, I got notice that my account was all set to renew
Then, on 1/19, I notice that my emails aren't going through -- my website is down, and business partners informed me that they have been sending me information
I dig into my spam folder within my Google account, and see a warning message from Go Daddy that my account was set to renew on 1/4, there was an issue with it, and the next bill date is 1/
I call Go DaddyAfter a lengthy wait -- to the tune of 20minutes -- I get someone on the phone who says that the expiration date on my credit card no longer matched -- this is despite the fact that I got an email that I was "all set" on 12/30/-- and we process paymentTHEN, I learn that the data lost while my account was down was unrecoverableI get angry and ask for (1) the date when my account was shut down, and (2) a supervisor, and the person passes me off to a "superviso
On January 17,I paid godaddy.com online $to host and secure my website ***On April 10, 2017, I tried to access *** and received an error message: "BAD REQUEST - INVALID HOST NAME."
I called godaddy.comThey stated that they do not "host" that website and did not know who does it for sureThey suggested "West Host" which I triedThey did not host it and I was referred to *** then *** then Domainsbyproxy.com who referred me back to godaddy.com
I attempted to stop automatic renewal by godaddy.com online and I received error messagesEven though their phone message states that I could send an email, I sent an email asking them to correct the website error message and to stop automatic renewal and ask for a refund for a product they are supposed to ensure but does not existI received an automatic email stating they cannot be reached by email
I called them today, on April 20,2017, asking them to correct the error or refund me and to stop auto
Godaddy claims they have a website builder that is easy to use for freeOnce you give them your information they say its only free for the first daysI proceeded since the website also claims it can post photos for artistsWhen I try to add a photo - it cuts most of it offDue to work obligations I waited but proceeded three months later to build the website and get helpGodaddy says that I have to edit each photo to size before uploading it but could not tell me the size only the pixelUpon changing the pixel outside of the software it made the picture quality and or size all wrongUpon asking for assistance - they were unable to help
In other words they advertised a simple software that cannot be used for artists even though their website advertises to artists
TERRIBLE PEOPLE selling peoples Domain names If they took it from you they will not even negotiate to sell backI'm a working mother and don't have the money to buy my own domain back that I built my business onThey take total advantage of people that are not savvy with knowing too much about their domain nameAbsolutely the WORST! Looks like they are owned by GoDaddy so be careful, obviously GoDaddy is using the information on good domain names that are expiring and selling or using their child companies to purchase them and make you buy them back at a premium priceHow unfortunate and extremely shady business practices
I pre-payed GoDaddy $1,to create a website based on my mock-upI provided the visual, which is pretty basicBrandon in customer service was professional and seemed to understand my needsThe designers, however, either weren't listening or weren't capable, because their design barely resembled my mock-upNervous, I contacted customer service for a refundBrandon wasn't there, but his coworker said that they could refund only $because of man hoursHe assured me, however, that if I stick with them, the design team could get it rightHe said that it could be a learning moment for their teamHe said he would assign my project to a different designer and also extend an extra round of revisionsConfident again, I stayed the courseThe second design just arrived miserably off the markTheir WordPress skills appear to be very basic, on par with my ownNo one on the team actually designs: It is clipart-onlyI'm filing this complaint not because of GoDaddy's customer service
Would not move a website to a plan that was purchasedThey say they couldn't move the plan and that everything had to be completed from scratch under a different account.."Texh Support" was more like calling a year old who shouldn't be working anywhere near a hosting services platform
This company makes it impossible to cancel a productThey continue to charge my credit card for website security and I don't even have a websiteThey are sneaky and I will never do business with this corrupt business ever again
I have used go daddy last years with no issues at all.As most companies as they grow their service drops .Today I received a call from them and never before they wanted to verify a purchase buying hosting for years.It was not meOf over he said maybe someone from my office did no true.Then he said maybe hacked my go daddy account was not really getting the answer sensed some reservation as they really didn't want to tell me I figured for sure they were hacked and did not want to get in the press not yeti finally kept trying to drag answer out of him for minutes I said you have no clue had access or how they login etc.he finally only then at minutes of games said it was overseasHe suggested to change my email he said he could not help so then he transferred me to the so called departmentto handle Then I told this guy what happened because the other guy for some reason didn't tell him so I guess they wanted to put me through another minutes.However after min
Godaddy failed to sufficiently notify us of an expired domain, then proceeded to put it into an auction with a company that they ownedWe were unaware the domain had expired and did not become aware until days after it was sold by their internal auction companyThey claim that the payment option associated with the domain was not workingHowever, there were multiple payment options available in the account and they failed to attempt the other methods which included PaypalWe believe that Godaddy has a conflict of interest because they own the company that auctioned off the domain when it did not renew and made more money from that than allowing us to renew
We have a hosting service with the company We received an email yesterday 3/9/at 8:20AM that our Hosting Renewal Notice Failure We had recently got all new debt cards The notice says they are contacting us to update payment information and we should go online and click a link attached to update info and renew When I clicked on the link the Hosting package was not there I did that at 10:30am I finally had time to call last night at 5PM and was told they had deleted my hosting package and would restore it for $ The Person on the phone told me they contacted us three times about itAnd was told I needed to talk to the hosting department I was on hold for over a hour last night to get ahold of someone in hosting when I finally had to leave I have a specific email setup for Godaddy to receive emails I had go through every single email in our system and we NEVER received any other notices of our Hosting package I called again today and escalated to a supervisor
Charged me for Auto renewal for a service I didn't authorize which they said was a default setting on everyones account Both times I used their service I manually added in my renewal Haven't used this account in over two years Found charges last month of and without my authorization when I called they told me it was a default setting witch I have to turn off If you go on their settings, you can't even turn the setting off or delete you credit card because it's set up for auto-renewal by default Seems like it's done on purpose to confuse and frustrate the customer they also told me they couldn't refund me the amount because it's been over five days Not enough time since you don't see the charges on your account till you get your credit card statement a month later
I have been trying for over a year to discontinue both of my web hosting services with Media Temple (owned by GoDaddy), at *** *** *** *** ***, Los Angeles, CA Originally, the company said it would discontinue the services However, more recently they said they would only do so if I can log into their website, which I am unable to do I have even tried sending requests by certified mail, and included copies of the following as proof of my identity-- driver license, passport, Social Security card, and birth certificate But six more months have gone by without any response whatsoeverWhen I call they continue to refuse to discontinue the servicesit is absurd for the company to continue charging me for services I am not using for more than a year
I was attempting to renew my online store website on GoDaddyI entered a coupon code (CJCCOUP30) for 30% offA green banner popped up stating that I entered a valid code.The discounted price ~$was reflected in the check out areaThis was correct and I clicked “Complete Purchase,” paying with my *** account GoDaddy already had on fileI was then redirected to a confirmation screen stating that I was successfully charged ~$I was absolutely shocked as this was ~ $more than I originally agreed to pay when I authorized usage of my *** AccountI contacted customer support immediatelyI spoke to Kevin via web chat who told me “You never entered a codeWe can refund your money, but we have to delete your website and you will have to start all overOr we can restore your website for a fee.” I then spoke to his supervisor Christian who just apologized for my displeasure at GoDaddy’s solution - I expressed my frustration further and did not receive a response after some
I reserved urls several years ago on GoDaddyAfter time went by, I didn't check that email oftenApparently they sent a notice that my urls would renew for yearsI didn't realize this was happening (mid Jan 2018)I called weeks later (early Feb 2018) and requested a cancelation and pro-rated refund, which they refused because it was against their policy
Even now, I cannot tell which products are on auto-renewI get so many notices to upgrade or go back and renew urls I canceled in the past, it's very difficult to weed through all of their notes to see which ones relate to something I care aboutAnd I am afraid to unsubscribe because there are two urls I really do need to keep
The upgrades and scare tactics are very obvious; the fine print to cancel is very smallAnd you are locked in to a multi-year renewalThe company relies on customers forgetting about their auto-renewal products so they can make more moneyAnd, since they don't accept emailed customer service r
I bought a godaddy hosting and domain name years agoThis year I did not want the service I made sure "Auto-Renew" option was turned off and yet they charged me $for the service Once I saw this on my credit card I called and spoke to a person saying that they would process the refund Its been months later and spoken to different people to many different people and Godaddy Representative says they won't issue a refund because its passed days I was beyond upset that instead of screaming I decided to call my credit card company Don't buy from this people, they are a bunch of rip off artists who pass the conversation to many different people in order to avoid issuing a refund
I was sold a upgraded product (Officeemail) by being misled to believe that my old product would no longer be a product option for meWhen I was incorrectly charged for the renewal of the old product I had, I was informed by the Customer Service agent that my old product (Workspace email) was in fact still a product that I could have usedHad I have known this, I would not have upgraded my product to a new product, because my old product worked just fineThe sales person on the phone used bullying, fear and high-pressure sales tactics as well as withholding information from me in order to sell a product that I did not need
When I called to switch back to my old product, GoDaddy refused to refund my upgrade and allow me to keep my old planBy refunding me, GoDaddy would have only lost $133/year but would have retained a customerThe amount of time that it took me, my staff and GoDaddy's staff to resolve this issue is wildly disproportionate to the severity of this issue as
This company sells services and make promises they don't keep until that service is soldHave a hard time to get anyone to help me with any technical issues as they want to charge $for any little change they can make to your websiteAwful, rude customer servicethey don't want to help you they want to get to pay for any changes on the website/pages and then get annoyed and rude if you try to correct anything they didNever again after this term
I made a mistake ordering a product
I only meant to paid for month of the produce and I was charged for a year of the product
I called Godaddy and asked for a refund
to my bank card
I was promised a refund.Your refund receipt number is:
June 28, 10:AM
QTY ITEM PRICE
-GoCentral Personal - Renewal - Year -$
Subtotal: -$
Shipping & Handling: $
Tax: $
Store Credit: $
Total: $
I have not received a refund to my bank card as of
July
I do not want a store credit, I want my money back
I have paid for domains for the past years
I have my account set up for auto-renew
On 12/30, I got notice that my account was all set to renew
Then, on 1/19, I notice that my emails aren't going through -- my website is down, and business partners informed me that they have been sending me information
I dig into my spam folder within my Google account, and see a warning message from Go Daddy that my account was set to renew on 1/4, there was an issue with it, and the next bill date is 1/
I call Go DaddyAfter a lengthy wait -- to the tune of 20minutes -- I get someone on the phone who says that the expiration date on my credit card no longer matched -- this is despite the fact that I got an email that I was "all set" on 12/30/-- and we process paymentTHEN, I learn that the data lost while my account was down was unrecoverableI get angry and ask for (1) the date when my account was shut down, and (2) a supervisor, and the person passes me off to a "superviso
On January 17,I paid godaddy.com online $to host and secure my website ***On April 10, 2017, I tried to access *** and received an error message: "BAD REQUEST - INVALID HOST NAME."
I called godaddy.comThey stated that they do not "host" that website and did not know who does it for sureThey suggested "West Host" which I triedThey did not host it and I was referred to *** then *** then Domainsbyproxy.com who referred me back to godaddy.com
I attempted to stop automatic renewal by godaddy.com online and I received error messagesEven though their phone message states that I could send an email, I sent an email asking them to correct the website error message and to stop automatic renewal and ask for a refund for a product they are supposed to ensure but does not existI received an automatic email stating they cannot be reached by email
I called them today, on April 20,2017, asking them to correct the error or refund me and to stop auto
Godaddy claims they have a website builder that is easy to use for freeOnce you give them your information they say its only free for the first daysI proceeded since the website also claims it can post photos for artistsWhen I try to add a photo - it cuts most of it offDue to work obligations I waited but proceeded three months later to build the website and get helpGodaddy says that I have to edit each photo to size before uploading it but could not tell me the size only the pixelUpon changing the pixel outside of the software it made the picture quality and or size all wrongUpon asking for assistance - they were unable to help
In other words they advertised a simple software that cannot be used for artists even though their website advertises to artists
this company pushed into my cart a item that I have no use for and refuse to refund
I have never approved the payment of this item
TERRIBLE PEOPLE selling peoples Domain names If they took it from you they will not even negotiate to sell backI'm a working mother and don't have the money to buy my own domain back that I built my business onThey take total advantage of people that are not savvy with knowing too much about their domain nameAbsolutely the WORST! Looks like they are owned by GoDaddy so be careful, obviously GoDaddy is using the information on good domain names that are expiring and selling or using their child companies to purchase them and make you buy them back at a premium priceHow unfortunate and extremely shady business practices
I pre-payed GoDaddy $1,to create a website based on my mock-upI provided the visual, which is pretty basicBrandon in customer service was professional and seemed to understand my needsThe designers, however, either weren't listening or weren't capable, because their design barely resembled my mock-upNervous, I contacted customer service for a refundBrandon wasn't there, but his coworker said that they could refund only $because of man hoursHe assured me, however, that if I stick with them, the design team could get it rightHe said that it could be a learning moment for their teamHe said he would assign my project to a different designer and also extend an extra round of revisionsConfident again, I stayed the courseThe second design just arrived miserably off the markTheir WordPress skills appear to be very basic, on par with my ownNo one on the team actually designs: It is clipart-onlyI'm filing this complaint not because of GoDaddy's customer service
Would not move a website to a plan that was purchasedThey say they couldn't move the plan and that everything had to be completed from scratch under a different account.."Texh Support" was more like calling a year old who shouldn't be working anywhere near a hosting services platform
Poor customer service, terrible management follwith RobbyPaid hosting service down for days
This company makes it impossible to cancel a productThey continue to charge my credit card for website security and I don't even have a websiteThey are sneaky and I will never do business with this corrupt business ever again
I have used go daddy last years with no issues at all.As most companies as they grow their service drops .Today I received a call from them and never before they wanted to verify a purchase buying hosting for years.It was not meOf over he said maybe someone from my office did no true.Then he said maybe hacked my go daddy account was not really getting the answer sensed some reservation as they really didn't want to tell me I figured for sure they were hacked and did not want to get in the press not yeti finally kept trying to drag answer out of him for minutes I said you have no clue had access or how they login etc.he finally only then at minutes of games said it was overseasHe suggested to change my email he said he could not help so then he transferred me to the so called departmentto handle Then I told this guy what happened because the other guy for some reason didn't tell him so I guess they wanted to put me through another minutes.However after min
Godaddy failed to sufficiently notify us of an expired domain, then proceeded to put it into an auction with a company that they ownedWe were unaware the domain had expired and did not become aware until days after it was sold by their internal auction companyThey claim that the payment option associated with the domain was not workingHowever, there were multiple payment options available in the account and they failed to attempt the other methods which included PaypalWe believe that Godaddy has a conflict of interest because they own the company that auctioned off the domain when it did not renew and made more money from that than allowing us to renew
We have a hosting service with the company We received an email yesterday 3/9/at 8:20AM that our Hosting Renewal Notice Failure We had recently got all new debt cards The notice says they are contacting us to update payment information and we should go online and click a link attached to update info and renew When I clicked on the link the Hosting package was not there I did that at 10:30am I finally had time to call last night at 5PM and was told they had deleted my hosting package and would restore it for $ The Person on the phone told me they contacted us three times about itAnd was told I needed to talk to the hosting department I was on hold for over a hour last night to get ahold of someone in hosting when I finally had to leave I have a specific email setup for Godaddy to receive emails I had go through every single email in our system and we NEVER received any other notices of our Hosting package I called again today and escalated to a supervisor
Charged me for Auto renewal for a service I didn't authorize which they said was a default setting on everyones account Both times I used their service I manually added in my renewal Haven't used this account in over two years Found charges last month of and without my authorization when I called they told me it was a default setting witch I have to turn off If you go on their settings, you can't even turn the setting off or delete you credit card because it's set up for auto-renewal by default Seems like it's done on purpose to confuse and frustrate the customer they also told me they couldn't refund me the amount because it's been over five days Not enough time since you don't see the charges on your account till you get your credit card statement a month later
I have been trying for over a year to discontinue both of my web hosting services with Media Temple (owned by GoDaddy), at *** *** *** *** ***, Los Angeles, CA Originally, the company said it would discontinue the services However, more recently they said they would only do so if I can log into their website, which I am unable to do I have even tried sending requests by certified mail, and included copies of the following as proof of my identity-- driver license, passport, Social Security card, and birth certificate But six more months have gone by without any response whatsoeverWhen I call they continue to refuse to discontinue the servicesit is absurd for the company to continue charging me for services I am not using for more than a year
I was attempting to renew my online store website on GoDaddyI entered a coupon code (CJCCOUP30) for 30% offA green banner popped up stating that I entered a valid code.The discounted price ~$was reflected in the check out areaThis was correct and I clicked “Complete Purchase,” paying with my *** account GoDaddy already had on fileI was then redirected to a confirmation screen stating that I was successfully charged ~$I was absolutely shocked as this was ~ $more than I originally agreed to pay when I authorized usage of my *** AccountI contacted customer support immediatelyI spoke to Kevin via web chat who told me “You never entered a codeWe can refund your money, but we have to delete your website and you will have to start all overOr we can restore your website for a fee.” I then spoke to his supervisor Christian who just apologized for my displeasure at GoDaddy’s solution - I expressed my frustration further and did not receive a response after some
I reserved urls several years ago on GoDaddyAfter time went by, I didn't check that email oftenApparently they sent a notice that my urls would renew for yearsI didn't realize this was happening (mid Jan 2018)I called weeks later (early Feb 2018) and requested a cancelation and pro-rated refund, which they refused because it was against their policy
Even now, I cannot tell which products are on auto-renewI get so many notices to upgrade or go back and renew urls I canceled in the past, it's very difficult to weed through all of their notes to see which ones relate to something I care aboutAnd I am afraid to unsubscribe because there are two urls I really do need to keep
The upgrades and scare tactics are very obvious; the fine print to cancel is very smallAnd you are locked in to a multi-year renewalThe company relies on customers forgetting about their auto-renewal products so they can make more moneyAnd, since they don't accept emailed customer service r