I have been with this company for a couple of years and for the most time have been satisfiedWith the exception of the renewal of my account with them last year and this oneI get the domain, website builder and email package and every year I ask them before I pay with my debit card if that includes everything and just like last year they told me yesI am on all kind of deadlines and dont have time to keep being put on hold just to be told I need to give them my credit card and pay for something yet againNor do I need my customers to tell me that something is wrong with my web page and I find out through themIt is bad business and cost me a customer worth $for this project
This company makes it impossible to cancel a productThey continue to charge my credit card for website security and I don't even have a websiteThey are sneaky and I will never do business with this corrupt business ever again
On 02/03/at 8:09pm I purchased a year basic reseller plan from Godaddy.com, LLC for $however I was double charge for total of $can provide bank statement and as proof and the plan is Misleading and is more like an affiliate program then a reseller I have contact Godaddy.com, LLC customer service times with unsuccessful results being Transferred from one department to the next and being placed on hold this issue has been on going for almost months What Godaddy.com, LLC did is theft all I ask for is my money back and Cancel the "reseller account"
I have been using Go Daddy for 1/years now and they are very goodThe customer service is available 24/7, and I know because I have called them all hours of the day and several times in the wee hours of the morningI really appreciate their availability, the quality of their products, the knowledge of their staff, and the staff's willingness to impart their knowledge to meIt's been a blessing to me since I am my business's IT department, Marketing department, Customer service department, etcThank you Go Daddy:-)
In May of that GoDaddy charged for a service that I requested to be cancelled on 4-21-Their notes clearly stated that I did not want to renew at this time and would call back if something changed
Originally, was contacted by this company on 4-21-to inform me that my transaction didn't go through due to a new credit cardI informed the representitive of godaddy that I no longer needed their servicesI informed them that my business was not in operation and that I did not wish to renew my services and I would call them back if things changedUnfortunately, I did not notice that on 4-27-they charged me $for a service that I requested to be cancelled and refused to give my new credit card information to
I did notice the charge on 4-18-of $and it prompted me to check my account for the previous yearThat's when I discovered that I was charged after I requested that my account not be renewed
Today, I contacted the company and I spoke with a represent
Company advertises gig business hoisting solution for $29.99/month Purchased the hosing plan but was only able to upload gigs of files After lengthy and laughable customer service experiences it was conveyed to me that I only have access to upload gigs of data The rest is used for other behind the scenes technical purposes which have no interest to me Of course this was never conveyed to me during the sales process, nor is that advertised when selecting a package online Providing 50% less than is advertised is criminal
Forced to upgrade Upgraded account to next plan which is gigs for $39.99/month Attempted to upload my files, still getting a failure Contact customer support again and was told I have to purchase a plan at least 3x the size in order to migrate While gigs IS 3X the size of my gigs worth of data, apparently there is a restriction that prevents this from functioning (was never told that by support) So here we are using just gi
Would not move a website to a plan that was purchasedThey say they couldn't move the plan and that everything had to be completed from scratch under a different account.."Texh Support" was more like calling a year old who shouldn't be working anywhere near a hosting services platform
Contract with GoDaddy # *** in the name of *** ***On February 18, 2018, I spoke to Godaddy to see if I could cancel the hosting I had hired for three years and if they could return the moneyThe person who answered told me that if they reimbursed the money proportional to what I had already used during the contract, that there was no problem and that the domain that had been given to me from could still be kept free of chargeAfter making all the changes in the new hosting of the website of the company *** S.A., configuring the emails in the new servers, I called Godaddy to cancel the hosting and they told me that they could not return the money; I asked to speak with a supervisor who told me that if that was what I had been promised that GoDaddy would respect, that I would review the recordingAfter reviewing the recording he told me that this was indeed what they had promised and that they would reimburse me for the money, which has never happenedOn May 7,
I have been trying for over a year to discontinue both of my web hosting services with Media Temple (owned by GoDaddy), at *** *** *** *** ***, Los Angeles, CA Originally, the company said it would discontinue the services However, more recently they said they would only do so if I can log into their website, which I am unable to do I have even tried sending requests by certified mail, and included copies of the following as proof of my identity-- driver license, passport, Social Security card, and birth certificate But six more months have gone by without any response whatsoeverWhen I call they continue to refuse to discontinue the servicesit is absurd for the company to continue charging me for services I am not using for more than a year
Charged me for Auto renewal for a service I didn't authorize which they said was a default setting on everyones account Both times I used their service I manually added in my renewal Haven't used this account in over two years Found charges last month of and without my authorization when I called they told me it was a default setting witch I have to turn off If you go on their settings, you can't even turn the setting off or delete you credit card because it's set up for auto-renewal by default Seems like it's done on purpose to confuse and frustrate the customer they also told me they couldn't refund me the amount because it's been over five days Not enough time since you don't see the charges on your account till you get your credit card statement a month later
I made in inquiry about my email as I noticed my email on the GoDaddy (GD) server was not showing all my past emails, only recent onesI was informed that because I was on a POP account that GD no longer supported my POP account that it was a remnant feature and that I needed to change over to an IMAP accountGD NEVER TOLD ME THEY WERE GOING TO SUMMARILY DELETE YEARS OF MY EMAIL THAT I RELIED ON GD SERVERS TO HOLDMy settings were such that when I deleted an email from my laptop it NEVER was to be deleted from the serverGD acted like they did not know what I was talking aboutI not only lost years of critical communications I also lost ALL MY CONTACTS! GD has become an inept racketI need to know what my recourse is - I feel like I have been robbed and left on the side of roadWords cannot describe my frustration and disgust with this organizationUp until this point they were a great service and I have been with them for many yearsWhen this happens you realize just how path
The worse experience everI am only giving them one star because I have to select oneThis company deserves a big zeroI am a small business owner and wanted to put a website together for my business but since I am not a professional website builder, I needed their support and had some issues I need them to help me with, but every time I called them for help, they told me I did not have the correct package, so they kept charging me to upgrade every timeThey will not give you a solution to your problems when you call them and they are not trained properly in their tech support department They are however very well trained to keep selling you more and more products for every time you call them and need their helpThey are rude and do not care about their paying customersIf you do not keep upgrading their packages, they will cut you lose in a second They have no care about all the work you put into building your website, they will delete it in a second if you do not keep paying them more moneyI am very disappointed and wasted my time with them For the price they charge we would think we would get great serviceDo not fall into the hype of their commercial advertising, it is a scam and their packages are miss-leadingBeware, do not use this company
I attempted to cancel my web hosting product with godaddy, a service costing $179/yearInstead of cancelling I unintentionally 'deleted' the product from my accountI thought the matter closed and was expecting a refundHowever, when no refund occurred I called to inquire whyAt the time of my call it was days after the point at which I 'deleted' the product from my accountI was told that the refund return policy is days and that I should have cancelled the product and not deleted itI was told it is my fault that I 'deleted' the product that I purchasedNothing in their documentation including any email received indicated this situation to me, otherwise I would have called prior to the day refund deadlineI do not expect to have to pay for a service that, according to the customer service representative, I "paid for and then threw in the trash"Rather, their policies should be more forthcoming in the difference and be more customer friendly
Today I tried to transfer all of my domains to my new registrarI contacted GoDaddy and chatted with an online tech to make sure I was doing everything properlyAfter I followed all of the steps and requested the transfers, I approved them with my new registrar and paid the feesThen I started receiving denials from GoDaddy, stating the I must wait another days to transfer because I made changes to my accountThe changes I made were requested by GoDaddy, as well as required per business purposes, including updating the email address and name and credit card for billing purposes
I called and spoke with Jessica who advised me to submit my request for them to be unlocked so that I can proceed with the transfer and avoid having to renew my domains with GoDaddy (which would also occur within the same days lock down)This is an unscrupulous practice that can be removed by GoDaddy per their discretion and is not an ICANN requirementI have had many bad experiences with GoDa
I am a small business owner that relies on my website to generate businessOn December 13th, I cancelled my domain with GoDaddy so that I could give my site an updated look with ***Also, *** offered a free domain with the purchase of a site, so I wanted to get the domain through them since it was free, and I wouldn't have to pay for another year with GoDaddyHowever, despite cancelling my domain with GoDaddy, it wasn't released immediately, so I called GoDaddy's customer service and spoke with Ben, and he said the domain would need to go through a release process that takes daysSo I waited until January 13, 2017, but the domain still wasn't releasedThen I noticed they had placed the domain into Auction status, and when I contacted GoDaddy again, they told me it would be in Auction status for an additional daysSo again I waited until February 13th, but the domain still was not releasedI called GoDaddy customer service again and was told the
I reserved urls several years ago on GoDaddyAfter time went by, I didn't check that email oftenApparently they sent a notice that my urls would renew for yearsI didn't realize this was happening (mid Jan 2018)I called weeks later (early Feb 2018) and requested a cancelation and pro-rated refund, which they refused because it was against their policy
Even now, I cannot tell which products are on auto-renewI get so many notices to upgrade or go back and renew urls I canceled in the past, it's very difficult to weed through all of their notes to see which ones relate to something I care aboutAnd I am afraid to unsubscribe because there are two urls I really do need to keep
The upgrades and scare tactics are very obvious; the fine print to cancel is very smallAnd you are locked in to a multi-year renewalThe company relies on customers forgetting about their auto-renewal products so they can make more moneyAnd, since they don't accept emailed customer service r
I have used Go Daddy since for three businesses I signed up for a year at aLtime for each account I am totally against auto debit because of problems in the past I explained upon signing that I would renew online
I have two closed businesses I closed in 2015, one closed in I did not renew any of the The three accounts with Go Daddy were on a business credit card I paid off the credit card (should have cancelled it) Lot of transactions over the years, should have checked
Just received a charge for Go Daddy They have been charging my account for over years even though no activity
Called today and found out on automatic renewal, even though I said NO when ordering
The rep with Go Daddy said oh well, its in our deal to auto renewal You should have called to cancel auto renewal I said I never authorized and cancelled from the beginningThey sent emails to a defunct email address I am now a retired consultant and help small businesses The people at Go Daddy clearly demonstrated the $a year for accounts is more important than their goodwill!
BE SURE TO CANCEL AUTO RENEWAL AND DOCUMENT
MY recomendation to my clients: 1) NEVER GO DADDY 2) Do not trust companies to do the right thing 3) Document all coorespondence
The attitude of the Rep was a "I don't care" this is my job True, I mentioned the goodwill he is hurting and he said he "didn't like my attitude" I know he was just doing his job A little common sense would go a long way to protect business A goodwill lesson from years ago, "You treat someone good, they might tell someone else You treat them bad, they are guaranteed to tell someone else."
I have been a customer for a few months I was dissatisfied with the service that I was receiving so I transferred my domain to another web-host provider Go Daddy failed to allow me to transfer successfully They held back pertinent information that I needed to input to allow me to perform this process I had to call and speak to the supervisor, which advanced me a little bit They seemed to have taken me as a joke The emailed me certain information, but they failed to send me the correct information I( went back and forth from website companies where they seemed to be working together to halt my business practices I finally spoke with someone who was not an american who seem not to want to block me but help me and I got a little closer to transferring my email This process of transferring my domain and my email services have taken nearly months where I lost business opportunities
I have paid for domains for the past years
I have my account set up for auto-renew
On 12/30, I got notice that my account was all set to renew
Then, on 1/19, I notice that my emails aren't going through -- my website is down, and business partners informed me that they have been sending me information
I dig into my spam folder within my Google account, and see a warning message from Go Daddy that my account was set to renew on 1/4, there was an issue with it, and the next bill date is 1/
I call Go DaddyAfter a lengthy wait -- to the tune of 20minutes -- I get someone on the phone who says that the expiration date on my credit card no longer matched -- this is despite the fact that I got an email that I was "all set" on 12/30/-- and we process paymentTHEN, I learn that the data lost while my account was down was unrecoverableI get angry and ask for (1) the date when my account was shut down, and (2) a supervisor, and the person passes me off to a "superviso
I have been with this company for a couple of years and for the most time have been satisfiedWith the exception of the renewal of my account with them last year and this oneI get the domain, website builder and email package and every year I ask them before I pay with my debit card if that includes everything and just like last year they told me yesI am on all kind of deadlines and dont have time to keep being put on hold just to be told I need to give them my credit card and pay for something yet againNor do I need my customers to tell me that something is wrong with my web page and I find out through themIt is bad business and cost me a customer worth $for this project
This company makes it impossible to cancel a productThey continue to charge my credit card for website security and I don't even have a websiteThey are sneaky and I will never do business with this corrupt business ever again
On 02/03/at 8:09pm I purchased a year basic reseller plan from Godaddy.com, LLC for $however I was double charge for total of $can provide bank statement and as proof and the plan is Misleading and is more like an affiliate program then a reseller I have contact Godaddy.com, LLC customer service times with unsuccessful results being Transferred from one department to the next and being placed on hold this issue has been on going for almost months What Godaddy.com, LLC did is theft all I ask for is my money back and Cancel the "reseller account"
I have been using Go Daddy for 1/years now and they are very goodThe customer service is available 24/7, and I know because I have called them all hours of the day and several times in the wee hours of the morningI really appreciate their availability, the quality of their products, the knowledge of their staff, and the staff's willingness to impart their knowledge to meIt's been a blessing to me since I am my business's IT department, Marketing department, Customer service department, etcThank you Go Daddy:-)
Poor customer service, terrible management follwith RobbyPaid hosting service down for days
In May of that GoDaddy charged for a service that I requested to be cancelled on 4-21-Their notes clearly stated that I did not want to renew at this time and would call back if something changed
Originally, was contacted by this company on 4-21-to inform me that my transaction didn't go through due to a new credit cardI informed the representitive of godaddy that I no longer needed their servicesI informed them that my business was not in operation and that I did not wish to renew my services and I would call them back if things changedUnfortunately, I did not notice that on 4-27-they charged me $for a service that I requested to be cancelled and refused to give my new credit card information to
I did notice the charge on 4-18-of $and it prompted me to check my account for the previous yearThat's when I discovered that I was charged after I requested that my account not be renewed
Today, I contacted the company and I spoke with a represent
Company advertises gig business hoisting solution for $29.99/month Purchased the hosing plan but was only able to upload gigs of files After lengthy and laughable customer service experiences it was conveyed to me that I only have access to upload gigs of data The rest is used for other behind the scenes technical purposes which have no interest to me Of course this was never conveyed to me during the sales process, nor is that advertised when selecting a package online Providing 50% less than is advertised is criminal
Forced to upgrade Upgraded account to next plan which is gigs for $39.99/month Attempted to upload my files, still getting a failure Contact customer support again and was told I have to purchase a plan at least 3x the size in order to migrate While gigs IS 3X the size of my gigs worth of data, apparently there is a restriction that prevents this from functioning (was never told that by support) So here we are using just gi
Would not move a website to a plan that was purchasedThey say they couldn't move the plan and that everything had to be completed from scratch under a different account.."Texh Support" was more like calling a year old who shouldn't be working anywhere near a hosting services platform
Contract with GoDaddy # *** in the name of *** ***On February 18, 2018, I spoke to Godaddy to see if I could cancel the hosting I had hired for three years and if they could return the moneyThe person who answered told me that if they reimbursed the money proportional to what I had already used during the contract, that there was no problem and that the domain that had been given to me from could still be kept free of chargeAfter making all the changes in the new hosting of the website of the company *** S.A., configuring the emails in the new servers, I called Godaddy to cancel the hosting and they told me that they could not return the money; I asked to speak with a supervisor who told me that if that was what I had been promised that GoDaddy would respect, that I would review the recordingAfter reviewing the recording he told me that this was indeed what they had promised and that they would reimburse me for the money, which has never happenedOn May 7,
I have been trying for over a year to discontinue both of my web hosting services with Media Temple (owned by GoDaddy), at *** *** *** *** ***, Los Angeles, CA Originally, the company said it would discontinue the services However, more recently they said they would only do so if I can log into their website, which I am unable to do I have even tried sending requests by certified mail, and included copies of the following as proof of my identity-- driver license, passport, Social Security card, and birth certificate But six more months have gone by without any response whatsoeverWhen I call they continue to refuse to discontinue the servicesit is absurd for the company to continue charging me for services I am not using for more than a year
Charged me for Auto renewal for a service I didn't authorize which they said was a default setting on everyones account Both times I used their service I manually added in my renewal Haven't used this account in over two years Found charges last month of and without my authorization when I called they told me it was a default setting witch I have to turn off If you go on their settings, you can't even turn the setting off or delete you credit card because it's set up for auto-renewal by default Seems like it's done on purpose to confuse and frustrate the customer they also told me they couldn't refund me the amount because it's been over five days Not enough time since you don't see the charges on your account till you get your credit card statement a month later
I made in inquiry about my email as I noticed my email on the GoDaddy (GD) server was not showing all my past emails, only recent onesI was informed that because I was on a POP account that GD no longer supported my POP account that it was a remnant feature and that I needed to change over to an IMAP accountGD NEVER TOLD ME THEY WERE GOING TO SUMMARILY DELETE YEARS OF MY EMAIL THAT I RELIED ON GD SERVERS TO HOLDMy settings were such that when I deleted an email from my laptop it NEVER was to be deleted from the serverGD acted like they did not know what I was talking aboutI not only lost years of critical communications I also lost ALL MY CONTACTS! GD has become an inept racketI need to know what my recourse is - I feel like I have been robbed and left on the side of roadWords cannot describe my frustration and disgust with this organizationUp until this point they were a great service and I have been with them for many yearsWhen this happens you realize just how path
The worse experience everI am only giving them one star because I have to select oneThis company deserves a big zeroI am a small business owner and wanted to put a website together for my business but since I am not a professional website builder, I needed their support and had some issues I need them to help me with, but every time I called them for help, they told me I did not have the correct package, so they kept charging me to upgrade every timeThey will not give you a solution to your problems when you call them and they are not trained properly in their tech support department They are however very well trained to keep selling you more and more products for every time you call them and need their helpThey are rude and do not care about their paying customersIf you do not keep upgrading their packages, they will cut you lose in a second They have no care about all the work you put into building your website, they will delete it in a second if you do not keep paying them more moneyI am very disappointed and wasted my time with them For the price they charge we would think we would get great serviceDo not fall into the hype of their commercial advertising, it is a scam and their packages are miss-leadingBeware, do not use this company
I attempted to cancel my web hosting product with godaddy, a service costing $179/yearInstead of cancelling I unintentionally 'deleted' the product from my accountI thought the matter closed and was expecting a refundHowever, when no refund occurred I called to inquire whyAt the time of my call it was days after the point at which I 'deleted' the product from my accountI was told that the refund return policy is days and that I should have cancelled the product and not deleted itI was told it is my fault that I 'deleted' the product that I purchasedNothing in their documentation including any email received indicated this situation to me, otherwise I would have called prior to the day refund deadlineI do not expect to have to pay for a service that, according to the customer service representative, I "paid for and then threw in the trash"Rather, their policies should be more forthcoming in the difference and be more customer friendly
Today I tried to transfer all of my domains to my new registrarI contacted GoDaddy and chatted with an online tech to make sure I was doing everything properlyAfter I followed all of the steps and requested the transfers, I approved them with my new registrar and paid the feesThen I started receiving denials from GoDaddy, stating the I must wait another days to transfer because I made changes to my accountThe changes I made were requested by GoDaddy, as well as required per business purposes, including updating the email address and name and credit card for billing purposes
I called and spoke with Jessica who advised me to submit my request for them to be unlocked so that I can proceed with the transfer and avoid having to renew my domains with GoDaddy (which would also occur within the same days lock down)This is an unscrupulous practice that can be removed by GoDaddy per their discretion and is not an ICANN requirementI have had many bad experiences with GoDa
I am a small business owner that relies on my website to generate businessOn December 13th, I cancelled my domain with GoDaddy so that I could give my site an updated look with ***Also, *** offered a free domain with the purchase of a site, so I wanted to get the domain through them since it was free, and I wouldn't have to pay for another year with GoDaddyHowever, despite cancelling my domain with GoDaddy, it wasn't released immediately, so I called GoDaddy's customer service and spoke with Ben, and he said the domain would need to go through a release process that takes daysSo I waited until January 13, 2017, but the domain still wasn't releasedThen I noticed they had placed the domain into Auction status, and when I contacted GoDaddy again, they told me it would be in Auction status for an additional daysSo again I waited until February 13th, but the domain still was not releasedI called GoDaddy customer service again and was told the
I reserved urls several years ago on GoDaddyAfter time went by, I didn't check that email oftenApparently they sent a notice that my urls would renew for yearsI didn't realize this was happening (mid Jan 2018)I called weeks later (early Feb 2018) and requested a cancelation and pro-rated refund, which they refused because it was against their policy
Even now, I cannot tell which products are on auto-renewI get so many notices to upgrade or go back and renew urls I canceled in the past, it's very difficult to weed through all of their notes to see which ones relate to something I care aboutAnd I am afraid to unsubscribe because there are two urls I really do need to keep
The upgrades and scare tactics are very obvious; the fine print to cancel is very smallAnd you are locked in to a multi-year renewalThe company relies on customers forgetting about their auto-renewal products so they can make more moneyAnd, since they don't accept emailed customer service r
I have used Go Daddy since for three businesses I signed up for a year at aLtime for each account I am totally against auto debit because of problems in the past I explained upon signing that I would renew online
I have two closed businesses I closed in 2015, one closed in I did not renew any of the The three accounts with Go Daddy were on a business credit card I paid off the credit card (should have cancelled it) Lot of transactions over the years, should have checked
Just received a charge for Go Daddy They have been charging my account for over years even though no activity
Called today and found out on automatic renewal, even though I said NO when ordering
The rep with Go Daddy said oh well, its in our deal to auto renewal You should have called to cancel auto renewal I said I never authorized and cancelled from the beginningThey sent emails to a defunct email address I am now a retired consultant and help small businesses The people at Go Daddy clearly demonstrated the $a year for accounts is more important than their goodwill!
BE SURE TO CANCEL AUTO RENEWAL AND DOCUMENT
MY recomendation to my clients: 1) NEVER GO DADDY 2) Do not trust companies to do the right thing 3) Document all coorespondence
The attitude of the Rep was a "I don't care" this is my job True, I mentioned the goodwill he is hurting and he said he "didn't like my attitude" I know he was just doing his job A little common sense would go a long way to protect business A goodwill lesson from years ago, "You treat someone good, they might tell someone else You treat them bad, they are guaranteed to tell someone else."
I have been a customer for a few months I was dissatisfied with the service that I was receiving so I transferred my domain to another web-host provider Go Daddy failed to allow me to transfer successfully They held back pertinent information that I needed to input to allow me to perform this process I had to call and speak to the supervisor, which advanced me a little bit They seemed to have taken me as a joke The emailed me certain information, but they failed to send me the correct information I( went back and forth from website companies where they seemed to be working together to halt my business practices I finally spoke with someone who was not an american who seem not to want to block me but help me and I got a little closer to transferring my email This process of transferring my domain and my email services have taken nearly months where I lost business opportunities
I have paid for domains for the past years
I have my account set up for auto-renew
On 12/30, I got notice that my account was all set to renew
Then, on 1/19, I notice that my emails aren't going through -- my website is down, and business partners informed me that they have been sending me information
I dig into my spam folder within my Google account, and see a warning message from Go Daddy that my account was set to renew on 1/4, there was an issue with it, and the next bill date is 1/
I call Go DaddyAfter a lengthy wait -- to the tune of 20minutes -- I get someone on the phone who says that the expiration date on my credit card no longer matched -- this is despite the fact that I got an email that I was "all set" on 12/30/-- and we process paymentTHEN, I learn that the data lost while my account was down was unrecoverableI get angry and ask for (1) the date when my account was shut down, and (2) a supervisor, and the person passes me off to a "superviso