Hi! I have been a consumer of godaddy.com since 1) Recently, they have charged me an auto-renew on09/01/of two products that were unaware on my side 2) I have not received any notification with the amount during the time of their transaction In fact, none of my products in was with the amount of 309EurosTo charge this without proper information is unacceptableI haven't been using the products at all as I am not even aware of themTheir staff told me they have policy about renewal under on their invoices before that they are legible to charge but I have never see that policy other Apparently, it is hidden with no words to trigger click such as "more information"The unclarity and invisibility of their policy means it is a trap for consumersI have spoken to their staff Mec, Jec and Neil from customer service than a guy calls Pete from the billing apartment I would love to have this resolved as soon as possible
I purchased a website makeover over a year ago, paid for it in full, and kept paying for the current website hosting until I had time to update some of my content They never told me I had only a certain amount of time to get the work done With working a very full time job, a part-time consulting practice, grad school, volunteer work and two kids, it became obvious to me that I did not have the time to update the content myself as I had originally thought so I called godaddy and they said they have a new, even easier-to-update *** product that I would be switched to and to call back when I was had time to answer a series of questions regarding the design I wanted When I called back, after being transferred FOUR times, I talked with a rude service person who lectured me on waiting so long and told me that their latest product was better now so it was more expensive and that I couldn’t possibly expect to get what I bought so long ago He told me that if I bought something at
This company keeps adding services to my account that I did not request This is the 3rd time that they have done this I'm pretty attentive, but I wonder how much revenue they generate from people who do not pay attention I will be moving my web services away
I made in inquiry about my email as I noticed my email on the GoDaddy (GD) server was not showing all my past emails, only recent onesI was informed that because I was on a POP account that GD no longer supported my POP account that it was a remnant feature and that I needed to change over to an IMAP accountGD NEVER TOLD ME THEY WERE GOING TO SUMMARILY DELETE YEARS OF MY EMAIL THAT I RELIED ON GD SERVERS TO HOLDMy settings were such that when I deleted an email from my laptop it NEVER was to be deleted from the serverGD acted like they did not know what I was talking aboutI not only lost years of critical communications I also lost ALL MY CONTACTS! GD has become an inept racketI need to know what my recourse is - I feel like I have been robbed and left on the side of roadWords cannot describe my frustration and disgust with this organizationUp until this point they were a great service and I have been with them for many yearsWhen this happens you realize just how path
These scandals have email that is not functional, and they know of the issues/yet fail to mitigate them and continue charging for unusable email
Cpanel email intermediately shuts off, they know of the issue, yet they up sold me to it, only to have a subsequent representative tell me "I'm not sure why they would do such, it periodically shuts off for no reason."
Workspace email has constant issues as well (i.epeople won't receive mail, you won't receive their mail, etc.)
I subsequently switched to office 365, and this week it was constantly downSome go daddy representatives acknowledged the issue, while others completely denied its existence
The office constantly shuts out the Godaddy client, continuously asking for a password over and over againA go daddy representative acknowledged the issues as "wide spread" on Friday the 17th, while others deny it, including the manger Matt Poland, who refuses to refund my money paid a few days ago for the office suite (whic
I paid for domain buy service in July of I still haven't gotten a call or email or letter from go daddy with any answers or feed back I contacted them several times asking about it and what was they outcome and they had no answers for me it is now September this is not right not how you should treat your customers I was was very happy when I signed up with go daddy I had faith in them
I purchased a Website development package on Jun for an online businessThey had me pick a general theme from choices
- I submitted all the content on July They promised a rough draft in - days
- On July 17, I emailed business affiliate logo I wanted added and asked about the progress/projected date for the rough draftThey did not respond to the question, but acknowledged receipt of the additional information and asked me if there would be anything else comingI responded, I was still waiting for my company logo, but DID NOT want to hold the project up for that and I could have it added later
- On Jul 20, I called about the progress again, they said they were waiting for my logo to get started I reminded them they had all my information since the 10th and I told them not to waitThey acknowledged I did say that and promised to rush on the project
- On Jul (their idea of a rush), I received the rough draft that was basically just cut and paste from m
Representative at godaddy changed my contact email address without my consent or knowledge therefore I did NOT receive a reminder email that one of my domains was expiringNow godaddy wants to extort $from me to recover my domain because of their mistakeOh and before someone at godaddy replies that I changed my email...there is zero chance I would do that since I not only have had that email address for 15+ yearsI have that email at almost every address i.eyahoo, hotmail, live, gmail, sbcglobal, comcast, charter, at&t, even at a domain I have with godaddy with the same nameThere is, and I repeat NO WAY I would have changed my email with godaddyIt simply isn't possibleSo since this is something godaddy did without my knowledge or consent I BEAR NO RESPONSIBILITY FOR IT! They should not only renew my domain without the $recovery fee, they should renew it for free as compensation for the inconvenience their error has caused meOh but wait that is something only a responsible customer caring company would do not a money grubbing profit before customer company like godaddy would do
On Jul 17, 7:AM I purchased Ultimate Managed WordPress - Years for my website About a week into the service, I started to have some loading issues With numerous chats and phone calls, I keep getting the same responses "however since the issue with the server it is our Engineers that are working with itIf only the issue can be fixed by pressing a button or something on my end I will do it." and "upgrade" Really? First, I'm already on Ultimate, which is WAY MORE than I even need! I'm a month in and already regretting my year contract All I want is a site that works How is that MY fault? A month for me, I would think they may need to buy another server if they can't fix they one they have So disappointed
My credit card was charged for services I did not authorize.Be aware that when you call to complain to have the charges removed, the Service Representative will tell you that there is no one at Go Daddy who is capable of reversing the charge and that you are auto-enrolled in auto renewal when you sign up for a service
This is a deceiving consumer practiceI also spoke with a Go Daddy Manager named Jenna and advised them that I would be filing a consumer complaint with my state of residence to contest the charge
She stated there is nothing she can do because of policy and that there is no one else for me to speak with to contest the charge at Go Daddy.Stay away
Four days ago, my website domain name '***' was transferred out of the account '***' to anther account
I received an email which at the bottom stated 'If you would like to reverse these changes, please email [email protected]'
Within hours, I sent an email to [email protected] informing them that I would like to reverse these changes, and I want the domain sent back to the old account '***'
The following day, I received a canned response from the GoDaddy undo department, advising me that 'It appears you entered into a third party agreement regarding the domain name(s), and nothing could be done furtherTHIS IS FALSE I never mentioned anything about a third party agreement so they just made this up per their canned response - probably pasting this message to every single email
This is UNACCEPTABLE, as the email clearly stated that if I wanted the reversal done, I would have every right to do so simply by emailing them What also ma
I purchased a website package from GoDaddy Incon November 10, The package included website migration, basic wordpress websites, office starter email, and BIZ domain transfer The representative requested me to get username and password for domain and wordpress information from current website provider JusthostI contacted Justhost several times because Godaddy continued to request additional username and password information from November 10th to 30thI provided Godaddy with the information and was told it would take to days for transfer to be complete
I received email on December 6th stating that the transfer was completeWhen I attempted to login to my website on December 10th the site was downI contacted Godaddy and they confirmed it was down and that they did not migrate the wordpressThe transfer was only for the domain and that the wordpress was a separate process and that the website needed to be up and runningThat was the first time that had ever be
Today I tried to transfer all of my domains to my new registrarI contacted GoDaddy and chatted with an online tech to make sure I was doing everything properlyAfter I followed all of the steps and requested the transfers, I approved them with my new registrar and paid the feesThen I started receiving denials from GoDaddy, stating the I must wait another days to transfer because I made changes to my accountThe changes I made were requested by GoDaddy, as well as required per business purposes, including updating the email address and name and credit card for billing purposes
I called and spoke with Jessica who advised me to submit my request for them to be unlocked so that I can proceed with the transfer and avoid having to renew my domains with GoDaddy (which would also occur within the same days lock down)This is an unscrupulous practice that can be removed by GoDaddy per their discretion and is not an ICANN requirementI have had many bad experiences with GoDa
We paid over $to start a web page with Go Daddy.comIt was never set up in a years timeI am asking for a partial return of my money but they refuse, saying that I took too long to ask for itNo work was ever doneI was not asking for all of the money but to recoup a portion of itThey refusedI was told that I missed it by daysI was just out of luck
I have been using Go Daddy for 1/years now and they are very goodThe customer service is available 24/7, and I know because I have called them all hours of the day and several times in the wee hours of the morningI really appreciate their availability, the quality of their products, the knowledge of their staff, and the staff's willingness to impart their knowledge to meIt's been a blessing to me since I am my business's IT department, Marketing department, Customer service department, etcThank you Go Daddy:-)
Created my own e-commerce website in less than a month, thanks to the awesome customer service here! I want to give a special shout out to Ryan G***, for going above and beyond my expectations; he replied to my email while out of the office and let me know when he would be available to help meHe was also friendly and pleasant to talk to on the phoneThe online chat support was also very helpful in assisting me in accessing all the features of the GoCentralOnlineStore that GoDaddy has to offer
I have owned a domain for many years which I purchased through go daddy Due to personal issues, I was not able to pay the menial renewal fee this year when the time came Trying to re-purchase it today, the domain was unavailable I was on live chat with a gentleman from go daddy for close to an hour, as he acted as though he had no idea why my domain, *** would have been purchased by a guy named *** *** who lives in Anchorage, AlaskaAfter I told him it had to be scam, I was told that I could PURCHASE the domain once again -- this time for $plus 20% brokerage fee
My name and my brand was now being sold to me at a higher price This is most certainly not the way it should be.k I am not sure if there is something I can do about this, but am hoping to find out It does not seem ethical
Company advertises gig business hoisting solution for $29.99/month Purchased the hosing plan but was only able to upload gigs of files After lengthy and laughable customer service experiences it was conveyed to me that I only have access to upload gigs of data The rest is used for other behind the scenes technical purposes which have no interest to me Of course this was never conveyed to me during the sales process, nor is that advertised when selecting a package online Providing 50% less than is advertised is criminal
Forced to upgrade Upgraded account to next plan which is gigs for $39.99/month Attempted to upload my files, still getting a failure Contact customer support again and was told I have to purchase a plan at least 3x the size in order to migrate While gigs IS 3X the size of my gigs worth of data, apparently there is a restriction that prevents this from functioning (was never told that by support) So here we are using just gi
So, I did business with GoDaddy for quite some timeThey were actually barely tolerable for some time, but recently they have become very difficult with regard to service and billingQuite a few months ago, after a number of sessions where their customer service people jerked me around a number of times, I terminated my association with GoDaddyIt was extremely difficult to have GoDaddy stop hosting a number of my websites and to have them give up their hold on those domainsI received an e-mail long ago stating that I was completely done with themLately, they just decided put my billing back into operation (after supposedly purging it from their system) and to bill me $for domain renewal and Privacy & Business Protection for a domain that I don’t own and don’t host at GoDaddyWhen I called GoDaddy, they refused to refund the money to my card, wanted me to put even more security on my non-existent account (making it much harder to cancel), and then repeatedly refused m
Hi! I have been a consumer of godaddy.com since 1) Recently, they have charged me an auto-renew on09/01/of two products that were unaware on my side 2) I have not received any notification with the amount during the time of their transaction In fact, none of my products in was with the amount of 309EurosTo charge this without proper information is unacceptableI haven't been using the products at all as I am not even aware of themTheir staff told me they have policy about renewal under on their invoices before that they are legible to charge but I have never see that policy other Apparently, it is hidden with no words to trigger click such as "more information"The unclarity and invisibility of their policy means it is a trap for consumersI have spoken to their staff Mec, Jec and Neil from customer service than a guy calls Pete from the billing apartment I would love to have this resolved as soon as possible
I purchased a website makeover over a year ago, paid for it in full, and kept paying for the current website hosting until I had time to update some of my content They never told me I had only a certain amount of time to get the work done With working a very full time job, a part-time consulting practice, grad school, volunteer work and two kids, it became obvious to me that I did not have the time to update the content myself as I had originally thought so I called godaddy and they said they have a new, even easier-to-update *** product that I would be switched to and to call back when I was had time to answer a series of questions regarding the design I wanted When I called back, after being transferred FOUR times, I talked with a rude service person who lectured me on waiting so long and told me that their latest product was better now so it was more expensive and that I couldn’t possibly expect to get what I bought so long ago He told me that if I bought something at
This company keeps adding services to my account that I did not request This is the 3rd time that they have done this I'm pretty attentive, but I wonder how much revenue they generate from people who do not pay attention I will be moving my web services away
I made in inquiry about my email as I noticed my email on the GoDaddy (GD) server was not showing all my past emails, only recent onesI was informed that because I was on a POP account that GD no longer supported my POP account that it was a remnant feature and that I needed to change over to an IMAP accountGD NEVER TOLD ME THEY WERE GOING TO SUMMARILY DELETE YEARS OF MY EMAIL THAT I RELIED ON GD SERVERS TO HOLDMy settings were such that when I deleted an email from my laptop it NEVER was to be deleted from the serverGD acted like they did not know what I was talking aboutI not only lost years of critical communications I also lost ALL MY CONTACTS! GD has become an inept racketI need to know what my recourse is - I feel like I have been robbed and left on the side of roadWords cannot describe my frustration and disgust with this organizationUp until this point they were a great service and I have been with them for many yearsWhen this happens you realize just how path
These scandals have email that is not functional, and they know of the issues/yet fail to mitigate them and continue charging for unusable email
Cpanel email intermediately shuts off, they know of the issue, yet they up sold me to it, only to have a subsequent representative tell me "I'm not sure why they would do such, it periodically shuts off for no reason."
Workspace email has constant issues as well (i.epeople won't receive mail, you won't receive their mail, etc.)
I subsequently switched to office 365, and this week it was constantly downSome go daddy representatives acknowledged the issue, while others completely denied its existence
The office constantly shuts out the Godaddy client, continuously asking for a password over and over againA go daddy representative acknowledged the issues as "wide spread" on Friday the 17th, while others deny it, including the manger Matt Poland, who refuses to refund my money paid a few days ago for the office suite (whic
I paid for domain buy service in July of I still haven't gotten a call or email or letter from go daddy with any answers or feed back I contacted them several times asking about it and what was they outcome and they had no answers for me it is now September this is not right not how you should treat your customers I was was very happy when I signed up with go daddy I had faith in them
I purchased a Website development package on Jun for an online businessThey had me pick a general theme from choices
- I submitted all the content on July They promised a rough draft in - days
- On July 17, I emailed business affiliate logo I wanted added and asked about the progress/projected date for the rough draftThey did not respond to the question, but acknowledged receipt of the additional information and asked me if there would be anything else comingI responded, I was still waiting for my company logo, but DID NOT want to hold the project up for that and I could have it added later
- On Jul 20, I called about the progress again, they said they were waiting for my logo to get started I reminded them they had all my information since the 10th and I told them not to waitThey acknowledged I did say that and promised to rush on the project
- On Jul (their idea of a rush), I received the rough draft that was basically just cut and paste from m
Representative at godaddy changed my contact email address without my consent or knowledge therefore I did NOT receive a reminder email that one of my domains was expiringNow godaddy wants to extort $from me to recover my domain because of their mistakeOh and before someone at godaddy replies that I changed my email...there is zero chance I would do that since I not only have had that email address for 15+ yearsI have that email at almost every address i.eyahoo, hotmail, live, gmail, sbcglobal, comcast, charter, at&t, even at a domain I have with godaddy with the same nameThere is, and I repeat NO WAY I would have changed my email with godaddyIt simply isn't possibleSo since this is something godaddy did without my knowledge or consent I BEAR NO RESPONSIBILITY FOR IT! They should not only renew my domain without the $recovery fee, they should renew it for free as compensation for the inconvenience their error has caused meOh but wait that is something only a responsible customer caring company would do not a money grubbing profit before customer company like godaddy would do
On Jul 17, 7:AM I purchased Ultimate Managed WordPress - Years for my website About a week into the service, I started to have some loading issues With numerous chats and phone calls, I keep getting the same responses "however since the issue with the server it is our Engineers that are working with itIf only the issue can be fixed by pressing a button or something on my end I will do it." and "upgrade" Really? First, I'm already on Ultimate, which is WAY MORE than I even need! I'm a month in and already regretting my year contract All I want is a site that works How is that MY fault? A month for me, I would think they may need to buy another server if they can't fix they one they have So disappointed
My credit card was charged for services I did not authorize.Be aware that when you call to complain to have the charges removed, the Service Representative will tell you that there is no one at Go Daddy who is capable of reversing the charge and that you are auto-enrolled in auto renewal when you sign up for a service
This is a deceiving consumer practiceI also spoke with a Go Daddy Manager named Jenna and advised them that I would be filing a consumer complaint with my state of residence to contest the charge
She stated there is nothing she can do because of policy and that there is no one else for me to speak with to contest the charge at Go Daddy.Stay away
Four days ago, my website domain name '***' was transferred out of the account '***' to anther account
I received an email which at the bottom stated 'If you would like to reverse these changes, please email [email protected]'
Within hours, I sent an email to [email protected] informing them that I would like to reverse these changes, and I want the domain sent back to the old account '***'
The following day, I received a canned response from the GoDaddy undo department, advising me that 'It appears you entered into a third party agreement regarding the domain name(s), and nothing could be done furtherTHIS IS FALSE I never mentioned anything about a third party agreement so they just made this up per their canned response - probably pasting this message to every single email
This is UNACCEPTABLE, as the email clearly stated that if I wanted the reversal done, I would have every right to do so simply by emailing them What also ma
Very cool Really happy with the ease of use of their product, and the results
I purchased a website package from GoDaddy Incon November 10, The package included website migration, basic wordpress websites, office starter email, and BIZ domain transfer The representative requested me to get username and password for domain and wordpress information from current website provider JusthostI contacted Justhost several times because Godaddy continued to request additional username and password information from November 10th to 30thI provided Godaddy with the information and was told it would take to days for transfer to be complete
I received email on December 6th stating that the transfer was completeWhen I attempted to login to my website on December 10th the site was downI contacted Godaddy and they confirmed it was down and that they did not migrate the wordpressThe transfer was only for the domain and that the wordpress was a separate process and that the website needed to be up and runningThat was the first time that had ever be
Today I tried to transfer all of my domains to my new registrarI contacted GoDaddy and chatted with an online tech to make sure I was doing everything properlyAfter I followed all of the steps and requested the transfers, I approved them with my new registrar and paid the feesThen I started receiving denials from GoDaddy, stating the I must wait another days to transfer because I made changes to my accountThe changes I made were requested by GoDaddy, as well as required per business purposes, including updating the email address and name and credit card for billing purposes
I called and spoke with Jessica who advised me to submit my request for them to be unlocked so that I can proceed with the transfer and avoid having to renew my domains with GoDaddy (which would also occur within the same days lock down)This is an unscrupulous practice that can be removed by GoDaddy per their discretion and is not an ICANN requirementI have had many bad experiences with GoDa
We paid over $to start a web page with Go Daddy.comIt was never set up in a years timeI am asking for a partial return of my money but they refuse, saying that I took too long to ask for itNo work was ever doneI was not asking for all of the money but to recoup a portion of itThey refusedI was told that I missed it by daysI was just out of luck
I have been using Go Daddy for 1/years now and they are very goodThe customer service is available 24/7, and I know because I have called them all hours of the day and several times in the wee hours of the morningI really appreciate their availability, the quality of their products, the knowledge of their staff, and the staff's willingness to impart their knowledge to meIt's been a blessing to me since I am my business's IT department, Marketing department, Customer service department, etcThank you Go Daddy:-)
Created my own e-commerce website in less than a month, thanks to the awesome customer service here! I want to give a special shout out to Ryan G***, for going above and beyond my expectations; he replied to my email while out of the office and let me know when he would be available to help meHe was also friendly and pleasant to talk to on the phoneThe online chat support was also very helpful in assisting me in accessing all the features of the GoCentralOnlineStore that GoDaddy has to offer
I have owned a domain for many years which I purchased through go daddy Due to personal issues, I was not able to pay the menial renewal fee this year when the time came Trying to re-purchase it today, the domain was unavailable I was on live chat with a gentleman from go daddy for close to an hour, as he acted as though he had no idea why my domain, *** would have been purchased by a guy named *** *** who lives in Anchorage, AlaskaAfter I told him it had to be scam, I was told that I could PURCHASE the domain once again -- this time for $plus 20% brokerage fee
My name and my brand was now being sold to me at a higher price This is most certainly not the way it should be.k I am not sure if there is something I can do about this, but am hoping to find out It does not seem ethical
Company advertises gig business hoisting solution for $29.99/month Purchased the hosing plan but was only able to upload gigs of files After lengthy and laughable customer service experiences it was conveyed to me that I only have access to upload gigs of data The rest is used for other behind the scenes technical purposes which have no interest to me Of course this was never conveyed to me during the sales process, nor is that advertised when selecting a package online Providing 50% less than is advertised is criminal
Forced to upgrade Upgraded account to next plan which is gigs for $39.99/month Attempted to upload my files, still getting a failure Contact customer support again and was told I have to purchase a plan at least 3x the size in order to migrate While gigs IS 3X the size of my gigs worth of data, apparently there is a restriction that prevents this from functioning (was never told that by support) So here we are using just gi
So, I did business with GoDaddy for quite some timeThey were actually barely tolerable for some time, but recently they have become very difficult with regard to service and billingQuite a few months ago, after a number of sessions where their customer service people jerked me around a number of times, I terminated my association with GoDaddyIt was extremely difficult to have GoDaddy stop hosting a number of my websites and to have them give up their hold on those domainsI received an e-mail long ago stating that I was completely done with themLately, they just decided put my billing back into operation (after supposedly purging it from their system) and to bill me $for domain renewal and Privacy & Business Protection for a domain that I don’t own and don’t host at GoDaddyWhen I called GoDaddy, they refused to refund the money to my card, wanted me to put even more security on my non-existent account (making it much harder to cancel), and then repeatedly refused m