I reviewed my recent statement that revealed a charge of $ 187,96, dated 10/15/16, of which I was not familiar with, so I asked them to dispute the charge contacted GoDaddy On 11/10/16, produced an invoice for web hosting This was for a business that I closed down In addition,, there was a policy note that I had days from the time of the invoice to contact GoDaddy to have the charges refunded Since is my billing agent, I contacted them GoDaddy is telling me that since I did not contact them directly, and may have contacted a department other than the billing department, I am outside the day window and they will not refund me these funds, even though they did admit this is a pre-billing that extends thru 10/15/ I've since cancelled this service as the business does not exist, yet they are holding firm and not refunding the funds I clearly contacted them, thru as I should, since they are the billing agent and acting on my behalf
GoDaddy sells bundles on their services which are add-ons and already included in your purchaseBe diligent and pay attention to these unnecessary charges and unwanted services on a monthly renewalYou must cancel within hours
I have been a GoDaddy customer for a few months now during that time my site has often gone offline a couple times per day but more importantly it loads very slow
My website is *** and when I call in the customer service reps say everything looks fine but the thing is I wait on hold often ten minutes and so the site is backup by the time I reach someoneToday one rep said they cannot troubleshoot something if the issue is not currently happening
I work in IT and have worked in the hosting industry so I know this is patently the truth is they can look at server logs to diagnose why my site is going offlineSites do not just go offline without their being a cause and server logs would let them diagnose
Anyways I did not have these issues with my site when hosted with a competitor and feel like I am not getting the service I paid for when my site slows down or is unreachable a few times per day on most daysThis impacts my business and makes
Have a server plan with this company and have had nothing but issues I spent days addressing issues last weekend which they refused to address Supervisors would not get on the phone to assist other than thru another party to offer discounts due to the issues that are still to be resolved I have emailed my primary contact and still have not heard back from them I emailed sales, support, webmaster and anyone/everyone that I could along with phone calls I also have an open ticket for unresolved portion of the issues that still exist today
In short they moved my website to a new server didn't back it up before they moved it, lost all the data and could not restore itWent through over phone calls and over a month of speaking with people and did get them to give me a two years free hosting after over hours of talk timeNow the site doesn't work and they don't know why they tried to fix it but, can't seem to get it working after I uploaded all of the webpage that were not backed up before they moved itStill lost all of the other mpfile data but, they can't get the site up after over a monthNot enough space here to tell the whole story an attached document would do the trick considering it has been over a month worth of information to tell
Horrible up time and even more horrible and incompetent tech support
Have a site a that's been running slow the last couple weeks and today it's bee down several hours and techs are unable to resolve my issue
Stay away from these overpriced horrible hosting providers
I've been a customer with GoDaddy for several yearsLast year, I switched to their hosting plan from Mocha HostWith Mocha Host I was paying $for the year plan and got web hosting, email and SQL Server with a control panel to help me manage everythingGoDaddy offered the same price but have removed their email package which used to come free with each domain and are wanting to fleece their customers by charging MORE for email than the web hosting and database
Furthermore, the SQL data hosting doesn't allow the customer to be able to do a database restoreGoDaddy has sold me a product I can't useThe customer service "professionals" are completely useless when it comes to this and are not the LEAST bit educated in resolving this issue
How can a business this size get away with such crooked practices??
Used GoDaddy.com domain buying service to purchase a domain name from existing customerSpent over $USD under the verbal guarantee that for future years the price would be $per yearAfter purchase we paid for another years of domain rightsA month later they refunded our money and said the price had gone up to $USD per yearWe waited and went back to the site and purchased online (we have screenshots of the entire chat) years of domain rights at $Four months later they refunded part but not all of the fee saying the same thing as beforeWe have screenshots of the sales agent confirming our purchase of the rights
On Feb 9th, Godaddy emailed me to let me know my site had been flagged for malware that had been added to my remote web server They failed to mention in this notice that they disabled email functionality for my account in the process, despite my website being a portfolio website containing tutorials and also used on my resume It was not until this past weekend when diagnosing a different issue that this came up, and the solution required was to purchase a separate security package to help ensure the issue would not happen again
The issues here are multiple: This computer my site is on is already being scanned by their software, else I would have never been flagged in the first place Next, there is no indication that these files came from me or anything having to do with my home system, as many users are on a shared server like this -- it could have been a simple password hack on my godaddy account itself, my ftp account, or potentially the account of another user on the syste
Two years ago, I had a domain name of (***) with go daddyThey took my renew payment of out of my atm/debit card, which caused my account to be hit with overdraft fees at the bankI called go daddy to complain about what happened and they did not assist me in resolving the issuesI told the representative that go daddy should at least warn their customer when their going to put a charge through the bank to give me time to deposit money into the accountWhen I called the bank to reverse the charges because I did not authorize go daddy to take the funds at that timeGo daddy turned around and tried to put additional fees on my account which made the billing issues worsego daddy has been holding my domain name for ransom for the past two years and will not release it back to the registrar to be hosted by another companyI do not want go daddy to host this account anymorebut like I said their holding it for ransom until I pay the entire debt that t
They don't give us chance to fix copyright problem
And we don't know who uploaded these videos, cause we just a video website like youtubeThe users can upload what they might like
When we saw the email, then we found the whole server is already shut down
I sent emails and call them again and again , but no response
This behaviors looks like robbery
If they got any information with problem content or behaviors
We are happy to remove these contents even the whole site permanently and add pending system
Let it never happen againBut it not a right way to shutdown whole server without any notification
They shut down our small business, and don't give us any notificationOur employees have nothing to work
Cause on this server, we also have our small business website, which is total authorized and legal
In August of I was contacted by a representative from Go Daddy.comI was, at the time, a current customer of GD.com and I still amI was offered a new email plan that required us migrating (changing all account data) our existing email accounts, but was offered the new plan at zero additional cost for the migrationThis would require that we endure a period of email outage, several hours of computer work in our home, the creation of bafiles
I agreed to accept the new terms, paid for the new plan in advance, and performed all of the steps on our computers and mobile devicesI was then informed by a Go Daddy supervisor, Andrew M***, that the "new plan" was actually not available to me at that time and that I would have to undo the days work, reestablish the proper configurations on my computers and mobile devices, and then wait for a financial credit to be applied to my cc accountThis literally represented 1/days of wasted timeFurther, MrM*** or one of his
Godaddy mistakenly charged my credit card instead of using in-store credit, then charge me admin fees, not only that they are not making any sense to delete my email box *** that I used for a long time for the error they made and lying saying cancelled my domain, they actually hid it and not let me to access the DNS zone file and charge me for admin fees
Revdex.com,Please find enclosed a copy of the letter I receivedfrom Sears Credit which explainsthe reasons for this complaintMultiple contacts with Sears Credit and GoDaddyhave failed to resolve the problem.In a conversation with representatives, Jessica and Brandon, ofGoDaddy in March of 2016,I explained that I am years old and planning to retire in a yearI was not interested in a two-year (recurring) contractI was told that the contract could be renewed on an annual basis.I was billed through Sears Credit for 2016, and I thought I was finished with GoDaddyWithout contacting me, GoDaddy billed Sears Credit for 2017for $730.59.When I received the statement, I immediately calledboth Sears Credit and GoDaddyI received a billing dispute letter on 08/07/from Sears Credit stating there was nothing they could do because I had not contacted them in a timely manner concerning the charge from GoDaddyIn our initial conversation, Sears Credit implie
On 20-Feb-I paid $to renew imaginary.nu for TWO yearsI spent weeks going back and forth with customer service and ccltd department receiving no satisfactory resolutionsFinally I reached out to Key-Systems GmbH, the company GoDaddy brokers international domain renewals through, and they provided a satisfactory resolution HOWEVER they indicated that they only received a ONE YEAR renewal keySo, I am here because I purchased a TWO YEAR renewal however GoDaddy submitted a ONE YEAR renewal keyI have been fighting with GoDaddy to get this renewal straightened out since 20-Feb-and I am beyond frustrated with their lack of resolution at this pointI shouldn't have to chase a domain registration company for a solid month (STILL with no resolution in sight) because they did not renew a domain properly
The hosting provider failed to notify that the hosting cpanel was expiring as (all email boxes checked)and deleted our website from the server without our knowledgeIn reaching out to the company they now say they are unable to recover due to their own error
I was lead to believe by customer service rep and website that I was getting a web page for years for the aggreed price I paidLater I was told to keep my page running I must pay an additional fees monthly or yearly
No where on their website, by the rep I spoke with before I purchased,or at checkout was it explained that these extra services would need to be purchased to keep my site running
On 1/I filed a complaint against Godaddy
The Complaint ID for that case is #***
The Revdex.com closed the complaint and considered it "resolved" because the company claimed it had done nothing wrong and had stated that they would "refund" me for a service that they conned me into purchasing
On top of that they allowed me to be extorted on their platform
On January 19th, I recieved an email from godaddy with the subject line of "refund requested"
"We've received a request to refund the following order:
Your refund receipt number is:
January 19, 10:AM
QTY ITEM PRICE
-GoDaddy Auctions - Membership w/ DomainAlertPro Monitoring -$
-GoDaddy Auctions - Membership $
-DomainAlert(R) Pro Monitoring - Pack $
Subtotal: -$
Shipping & Handling: $
Tax: -$
Total: -$5.39"
** Please note that this was only a REQUEST and not a REFUND which they stated they would honorNot only did they use deceptive b
I filed a complaint with Paypal January 3rd, 2017,the day I was billed by GoDaddy GoDaddy charged me a re-occuring charge for an account I cancelled last year Paypal said they contacted GoDaddy and there was nothing I could do I contacted GoDaddy today, Jan15th after receiving the report from Paypal saying there was nothing they could do and now I am told Go-Daddy's " policy is" that they had to be contacted with in days
#The initial contact to GoDaddy was made January 3rd, the day I was billed, well within the day window that they use as a "policy" and I have the Paypal paperwork to show it
#2, I contacted Go Daddy last July 2016,, cancelled all accounts and was assured that I would not receive any more charges
All the customer service representitive could say was her hands were tied and there was nothing she could do about it
Hello myself and wife are writing in about a issue we are having with go daddy and the company they use who is ***go daddy took money from our checking account which I have proof and once we called go daddy to cancel service over military matter they said we were due a refundthey sent us two emails stating that we would get a refund and on chat many chats which I also have proof of they said we would get our refund in 5-daysthings didn't sound right and after calls to *** they informed us that they just handle checks and as of now we have bounced checks due to go daddy which affects our living as well as our creditThis the first step of many to make sure this get fixed as fasti plan on contacting the AG and the consumer affairs as well as going to the military over this and the media if I need to as well as do a congressional we as military should not have to go through things such as these
I reviewed my recent statement that revealed a charge of $ 187,96, dated 10/15/16, of which I was not familiar with, so I asked them to dispute the charge contacted GoDaddy On 11/10/16, produced an invoice for web hosting This was for a business that I closed down In addition,, there was a policy note that I had days from the time of the invoice to contact GoDaddy to have the charges refunded Since is my billing agent, I contacted them GoDaddy is telling me that since I did not contact them directly, and may have contacted a department other than the billing department, I am outside the day window and they will not refund me these funds, even though they did admit this is a pre-billing that extends thru 10/15/ I've since cancelled this service as the business does not exist, yet they are holding firm and not refunding the funds I clearly contacted them, thru as I should, since they are the billing agent and acting on my behalf
GoDaddy sells bundles on their services which are add-ons and already included in your purchaseBe diligent and pay attention to these unnecessary charges and unwanted services on a monthly renewalYou must cancel within hours
I have been a GoDaddy customer for a few months now during that time my site has often gone offline a couple times per day but more importantly it loads very slow
My website is *** and when I call in the customer service reps say everything looks fine but the thing is I wait on hold often ten minutes and so the site is backup by the time I reach someoneToday one rep said they cannot troubleshoot something if the issue is not currently happening
I work in IT and have worked in the hosting industry so I know this is patently the truth is they can look at server logs to diagnose why my site is going offlineSites do not just go offline without their being a cause and server logs would let them diagnose
Anyways I did not have these issues with my site when hosted with a competitor and feel like I am not getting the service I paid for when my site slows down or is unreachable a few times per day on most daysThis impacts my business and makes
Have a server plan with this company and have had nothing but issues I spent days addressing issues last weekend which they refused to address Supervisors would not get on the phone to assist other than thru another party to offer discounts due to the issues that are still to be resolved I have emailed my primary contact and still have not heard back from them I emailed sales, support, webmaster and anyone/everyone that I could along with phone calls I also have an open ticket for unresolved portion of the issues that still exist today
In short they moved my website to a new server didn't back it up before they moved it, lost all the data and could not restore itWent through over phone calls and over a month of speaking with people and did get them to give me a two years free hosting after over hours of talk timeNow the site doesn't work and they don't know why they tried to fix it but, can't seem to get it working after I uploaded all of the webpage that were not backed up before they moved itStill lost all of the other mpfile data but, they can't get the site up after over a monthNot enough space here to tell the whole story an attached document would do the trick considering it has been over a month worth of information to tell
Horrible up time and even more horrible and incompetent tech support
Have a site a that's been running slow the last couple weeks and today it's bee down several hours and techs are unable to resolve my issue
Stay away from these overpriced horrible hosting providers
I've been a customer with GoDaddy for several yearsLast year, I switched to their hosting plan from Mocha HostWith Mocha Host I was paying $for the year plan and got web hosting, email and SQL Server with a control panel to help me manage everythingGoDaddy offered the same price but have removed their email package which used to come free with each domain and are wanting to fleece their customers by charging MORE for email than the web hosting and database
Furthermore, the SQL data hosting doesn't allow the customer to be able to do a database restoreGoDaddy has sold me a product I can't useThe customer service "professionals" are completely useless when it comes to this and are not the LEAST bit educated in resolving this issue
How can a business this size get away with such crooked practices??
Used GoDaddy.com domain buying service to purchase a domain name from existing customerSpent over $USD under the verbal guarantee that for future years the price would be $per yearAfter purchase we paid for another years of domain rightsA month later they refunded our money and said the price had gone up to $USD per yearWe waited and went back to the site and purchased online (we have screenshots of the entire chat) years of domain rights at $Four months later they refunded part but not all of the fee saying the same thing as beforeWe have screenshots of the sales agent confirming our purchase of the rights
On Feb 9th, Godaddy emailed me to let me know my site had been flagged for malware that had been added to my remote web server They failed to mention in this notice that they disabled email functionality for my account in the process, despite my website being a portfolio website containing tutorials and also used on my resume It was not until this past weekend when diagnosing a different issue that this came up, and the solution required was to purchase a separate security package to help ensure the issue would not happen again
The issues here are multiple: This computer my site is on is already being scanned by their software, else I would have never been flagged in the first place Next, there is no indication that these files came from me or anything having to do with my home system, as many users are on a shared server like this -- it could have been a simple password hack on my godaddy account itself, my ftp account, or potentially the account of another user on the syste
Two years ago, I had a domain name of (***) with go daddyThey took my renew payment of out of my atm/debit card, which caused my account to be hit with overdraft fees at the bankI called go daddy to complain about what happened and they did not assist me in resolving the issuesI told the representative that go daddy should at least warn their customer when their going to put a charge through the bank to give me time to deposit money into the accountWhen I called the bank to reverse the charges because I did not authorize go daddy to take the funds at that timeGo daddy turned around and tried to put additional fees on my account which made the billing issues worsego daddy has been holding my domain name for ransom for the past two years and will not release it back to the registrar to be hosted by another companyI do not want go daddy to host this account anymorebut like I said their holding it for ransom until I pay the entire debt that t
They don't give us chance to fix copyright problem
And we don't know who uploaded these videos, cause we just a video website like youtubeThe users can upload what they might like
When we saw the email, then we found the whole server is already shut down
I sent emails and call them again and again , but no response
This behaviors looks like robbery
If they got any information with problem content or behaviors
We are happy to remove these contents even the whole site permanently and add pending system
Let it never happen againBut it not a right way to shutdown whole server without any notification
They shut down our small business, and don't give us any notificationOur employees have nothing to work
Cause on this server, we also have our small business website, which is total authorized and legal
In August of I was contacted by a representative from Go Daddy.comI was, at the time, a current customer of GD.com and I still amI was offered a new email plan that required us migrating (changing all account data) our existing email accounts, but was offered the new plan at zero additional cost for the migrationThis would require that we endure a period of email outage, several hours of computer work in our home, the creation of bafiles
I agreed to accept the new terms, paid for the new plan in advance, and performed all of the steps on our computers and mobile devicesI was then informed by a Go Daddy supervisor, Andrew M***, that the "new plan" was actually not available to me at that time and that I would have to undo the days work, reestablish the proper configurations on my computers and mobile devices, and then wait for a financial credit to be applied to my cc accountThis literally represented 1/days of wasted timeFurther, MrM*** or one of his
Godaddy mistakenly charged my credit card instead of using in-store credit, then charge me admin fees, not only that they are not making any sense to delete my email box *** that I used for a long time for the error they made and lying saying cancelled my domain, they actually hid it and not let me to access the DNS zone file and charge me for admin fees
Revdex.com,Please find enclosed a copy of the letter I receivedfrom Sears Credit which explainsthe reasons for this complaintMultiple contacts with Sears Credit and GoDaddyhave failed to resolve the problem.In a conversation with representatives, Jessica and Brandon, ofGoDaddy in March of 2016,I explained that I am years old and planning to retire in a yearI was not interested in a two-year (recurring) contractI was told that the contract could be renewed on an annual basis.I was billed through Sears Credit for 2016, and I thought I was finished with GoDaddyWithout contacting me, GoDaddy billed Sears Credit for 2017for $730.59.When I received the statement, I immediately calledboth Sears Credit and GoDaddyI received a billing dispute letter on 08/07/from Sears Credit stating there was nothing they could do because I had not contacted them in a timely manner concerning the charge from GoDaddyIn our initial conversation, Sears Credit implie
On 20-Feb-I paid $to renew imaginary.nu for TWO yearsI spent weeks going back and forth with customer service and ccltd department receiving no satisfactory resolutionsFinally I reached out to Key-Systems GmbH, the company GoDaddy brokers international domain renewals through, and they provided a satisfactory resolution HOWEVER they indicated that they only received a ONE YEAR renewal keySo, I am here because I purchased a TWO YEAR renewal however GoDaddy submitted a ONE YEAR renewal keyI have been fighting with GoDaddy to get this renewal straightened out since 20-Feb-and I am beyond frustrated with their lack of resolution at this pointI shouldn't have to chase a domain registration company for a solid month (STILL with no resolution in sight) because they did not renew a domain properly
The hosting provider failed to notify that the hosting cpanel was expiring as (all email boxes checked)and deleted our website from the server without our knowledgeIn reaching out to the company they now say they are unable to recover due to their own error
I was lead to believe by customer service rep and website that I was getting a web page for years for the aggreed price I paidLater I was told to keep my page running I must pay an additional fees monthly or yearly
No where on their website, by the rep I spoke with before I purchased,or at checkout was it explained that these extra services would need to be purchased to keep my site running
On 1/I filed a complaint against Godaddy
The Complaint ID for that case is #***
The Revdex.com closed the complaint and considered it "resolved" because the company claimed it had done nothing wrong and had stated that they would "refund" me for a service that they conned me into purchasing
On top of that they allowed me to be extorted on their platform
On January 19th, I recieved an email from godaddy with the subject line of "refund requested"
"We've received a request to refund the following order:
Your refund receipt number is:
January 19, 10:AM
QTY ITEM PRICE
-GoDaddy Auctions - Membership w/ DomainAlertPro Monitoring -$
-GoDaddy Auctions - Membership $
-DomainAlert(R) Pro Monitoring - Pack $
Subtotal: -$
Shipping & Handling: $
Tax: -$
Total: -$5.39"
** Please note that this was only a REQUEST and not a REFUND which they stated they would honorNot only did they use deceptive b
I filed a complaint with Paypal January 3rd, 2017,the day I was billed by GoDaddy GoDaddy charged me a re-occuring charge for an account I cancelled last year Paypal said they contacted GoDaddy and there was nothing I could do I contacted GoDaddy today, Jan15th after receiving the report from Paypal saying there was nothing they could do and now I am told Go-Daddy's " policy is" that they had to be contacted with in days
#The initial contact to GoDaddy was made January 3rd, the day I was billed, well within the day window that they use as a "policy" and I have the Paypal paperwork to show it
#2, I contacted Go Daddy last July 2016,, cancelled all accounts and was assured that I would not receive any more charges
All the customer service representitive could say was her hands were tied and there was nothing she could do about it
Hello myself and wife are writing in about a issue we are having with go daddy and the company they use who is ***go daddy took money from our checking account which I have proof and once we called go daddy to cancel service over military matter they said we were due a refundthey sent us two emails stating that we would get a refund and on chat many chats which I also have proof of they said we would get our refund in 5-daysthings didn't sound right and after calls to *** they informed us that they just handle checks and as of now we have bounced checks due to go daddy which affects our living as well as our creditThis the first step of many to make sure this get fixed as fasti plan on contacting the AG and the consumer affairs as well as going to the military over this and the media if I need to as well as do a congressional we as military should not have to go through things such as these