9/29/5:20PM Cameron, SupervisorCameron started the call by telling me that there is nobody to file complaint to; that Go Daddy does ‘not’ have a complaint process and he was my only source Cameron told me that he was there to field all complaints and would speak to every rep who assisted me in the process He then continued by asking me to explain the issues/situation and I did I mentioned the conversations as per the logged calls and that the first two women and the one I just spoke with were very helpful and knowledgeable but on the other calls the reps continued to assure me the folders were going to be restored and that everything would be fine yet none took the time until Emily to actually discover that they were no longer on the server I also explained that on one of the calls (though not logged I believe it was Josh or Alic) the rep continued to insist that someone had to be stealing my password at each new reset and deleting my folders.) I explained as on every ca
I filed a complaint with Paypal January 3rd, 2017,the day I was billed by GoDaddy GoDaddy charged me a re-occuring charge for an account I cancelled last year Paypal said they contacted GoDaddy and there was nothing I could do I contacted GoDaddy today, Jan15th after receiving the report from Paypal saying there was nothing they could do and now I am told Go-Daddy's " policy is" that they had to be contacted with in days
#The initial contact to GoDaddy was made January 3rd, the day I was billed, well within the day window that they use as a "policy" and I have the Paypal paperwork to show it
#2, I contacted Go Daddy last July 2016,, cancelled all accounts and was assured that I would not receive any more charges
All the customer service representitive could say was her hands were tied and there was nothing she could do about it
I have a very small organic lawn service businessI have just a few customersGoDaddy has precipitated the failure of my businessI made my payment for services in February and for the 2nd year in a row, GoDaddy has taken down my website without any notification
Upon calling and talking GoDaddy Rep Danielle, I was told that the website was taken down because the domain had expired, but it was my lucky day because they could recover it That is pure BSThe domain has always been set for auto-renewalGoDaddy sets all purchases for all of their products and services for auto-renewalMy lucky day? GoDaddy has evidently lost their way for they consistently come across as a shady operationAs if that wasn't enough, GoDaddy had the temerity to try and charge me an $recovery fee for the domain name that was set for auto-renewalShady Shady!
Complaint
When you leave, for bad service, you keep our domain names hostage, when we are the ones who paid, the rights of these, bravo!It is on that if there is a place where I can complain I will do it.Ok, I've closed my account at home But, I paid for my domain name pierrelachance.ca for year, I did not give you the rights and you have not refunded me this! And I want no refund, I want my rights in this field.RecentlyI paid for one year an amount of $ on 18/08/for this domain pierrelachance.ca so it does not belong to you.I did not pay to give it to you, if I had not bought it.After more than years as a customer thank you
I do not want to deal with you any more, but this product belongs to me.Your customer service is in FrenchNever your employees let me talk about explaining as soon as I wanted to put word, they cut me off which made me angry, already that you had spent a $ bill on my credit card without my permission .If the renew mode was in automatic mode
In short they moved my website to a new server didn't back it up before they moved it, lost all the data and could not restore itWent through over phone calls and over a month of speaking with people and did get them to give me a two years free hosting after over hours of talk timeNow the site doesn't work and they don't know why they tried to fix it but, can't seem to get it working after I uploaded all of the webpage that were not backed up before they moved itStill lost all of the other mpfile data but, they can't get the site up after over a monthNot enough space here to tell the whole story an attached document would do the trick considering it has been over a month worth of information to tell
Ever since purchasing a domain name through GoDaddy, I have been receiving multiple phone calls every day from around the world on my personal cell phone advertising products and services that I never requestedI also receive mail to my home addressInitially the callers even said that they were affiliated with GoDaddy, but now they often hang up as soon as I answer or are simply recorded messagesI strongly believe that GoDaddy sold my personal phone number and home address to businesses all over the world without my consent
On January 24th, 2017, I called GoDaddy to inquire about upgrading my Wordpress hosting plan from Ultimate to DeveloperWith Ultimate, SEO came included, so I asked them if I were to upgrade if the SEO would still remain (as it's not included with Developer)The rep I spoke with advised me that the SEO would remain on the sites I am currently using it for but would not apply to any additional sites
On January 31st, 2017, I was ready to upgrade and inquired about this again via GoDaddy live chat just to make sureI spoke with Anj and they advised me that there would be NO SEO if I were to upgrade
I signed up to buy a domain years ago and had no problem for many years Last fall, I was locked out of my account and the company has been taking money out of my bank account claiming I signed up for automatic renewal which I did not Anyway, they have changed some of my profile information so that I cannot log in and have been giving me the runaround about getting on so I can see what is going on The customer service repsare not helping at all
I used Go Daddy hosting service for more than five years, I have a website named ** ***, suddenly they deleted my website without any notification, I called to check on the website, they transferred me to a different agents and then they finally found the website they stated that the website was deleted because I did not renewI did not receive any emails or any telephone calls related to this account, I called them and try to restore the website and they advised that if I have a back up I can use it, if I don’t have a back up then they will charge me $to restore it, I explained to them that this is not my fault as I was never notified, they insisted on charging me $in addition to the hosting plan which will cost me $I don’t believe that I should pay the $as I was never notified about to the expiration of my hosting plan, I checked all my email including the spam folders I didn’t find any emails from themThey should refund me with the $,In addition the res
I placed an order for a back order for a domain that was being released to the public
the domain was available all day on 04/11/at around 9pm I decided to check to see if godaddy acquired this domain for me that I had an order in for them to do soIt was still available for anyone to purchase and acquire at around 9pm stilli joined another domain registrar and purchased the domain through another companyAt no point did Godaddy try to acquire this domain for me that I had paid them to do Needless to say i'm very disappointed with Godaddy! The only reason that I can think of that they did not acquire this domain is that they were hoping another customer would come along and put in an order for it and force this domain name to auction thus resulting in more money for godaddy!
I contacted Godaddy and they agreed to transfer my site from FatcowI agree to the priceThey increased the costs transferred my site from an older version resulting in me having to update the siteIt has been over weeks, continual problems, my site is still not up
After 10+ years of paying for service, GoDaddy changed my permissions to my folders on my website WITHOUT my knowledge I am a web Developer and now my customers are down I was on the line for hours and still cannot get my clients websites online GoDaddy's customer service is a total waste of time After many years of payment GoDaddy doesn't care about the customers, they only care about the money they get each month
DO NOT USE THIS COMPANY Use any other company
I WILL be suing them for breach of ToS
I've been a customer with GoDaddy for several yearsLast year, I switched to their hosting plan from Mocha HostWith Mocha Host I was paying $for the year plan and got web hosting, email and SQL Server with a control panel to help me manage everythingGoDaddy offered the same price but have removed their email package which used to come free with each domain and are wanting to fleece their customers by charging MORE for email than the web hosting and database
Furthermore, the SQL data hosting doesn't allow the customer to be able to do a database restoreGoDaddy has sold me a product I can't useThe customer service "professionals" are completely useless when it comes to this and are not the LEAST bit educated in resolving this issue
How can a business this size get away with such crooked practices??
I transferred my domain name away from GoDaddy on 4/9/17, before it expired GoDaddy rejected the transfer because the email of the administrative contact had changed within days, even though ICANN (GoDaddy's regulator) does not allow GoDaddy to deny a transfer on this basis I spoke by phone to GoDaddy on the evening of 4/9/and was advised to send them an email and reinitiate the transfer on 4/10/ I was told that I am entitled to a day grace period after expiration to initiate the transfer Early on the morning of 4/10/17, they autorenewed the domain even though they knew I was transferring it away I immediately called and requested the autorenew to be undone The rep informed me that doing so would delete my domain name and they would deny me the mandatory day grace period The rep said to reinitiate the transfer and request a refund, which they would grant I did so, and today on 4/15/17, representative Chuck denied the refund and said, "there's nobody you ca
In I received a notice in the mail from Go Daddy that my domain name was about to expire so I called to discuss possible options such as synchronizing the renewal of my domain name and the hosting of my web siteAlso, I asked about possible options regarding the length of agreements for both hosting and domain nameI was told I could renew the domain name for two years as this would have the hosting agreement and domain name renewing at about the same timeI also was told that at the time of the next renewal I could call and discuss options for the length of both agreements since I was not absolutely certain that I wanted an agreement for another five yearsI also asked if I would receive a mailed notice, as I had twice previously, at the time of the next renewal as well as email and I was assured that both these things would occurI also stated that I preferred to pay for the renewal myself and not auto payI then paid for the domain renewal fee as a onetime charge on a Cit
Your customer service is extremely subparYou have hidden fees and less than horse after sending me an email that states "You are at risk of losing the service(s) or product(s) listed below." its gone and costs an additional $on top of the fee to get it backYou customer service rep Kevin does nothing but argue and your "manager" Kell laughsI will be looking elsewhere and tell other people to do that as wellNo one deserves to be treated that way
Used GoDaddy.com domain buying service to purchase a domain name from existing customerSpent over $USD under the verbal guarantee that for future years the price would be $per yearAfter purchase we paid for another years of domain rightsA month later they refunded our money and said the price had gone up to $USD per yearWe waited and went back to the site and purchased online (we have screenshots of the entire chat) years of domain rights at $Four months later they refunded part but not all of the fee saying the same thing as beforeWe have screenshots of the sales agent confirming our purchase of the rights
I have a server which crashed I lost all my info from it
for now I have no server but go daddy wont refund me the rest of the server because I can erase all info from it and start it again
I believe they should take responsibility for our company that we lost all server info after the server crashed because of there faulty hardware and at least refund me
whats still left from my order number ***
Hello myself and wife are writing in about a issue we are having with go daddy and the company they use who is ***go daddy took money from our checking account which I have proof and once we called go daddy to cancel service over military matter they said we were due a refundthey sent us two emails stating that we would get a refund and on chat many chats which I also have proof of they said we would get our refund in 5-daysthings didn't sound right and after calls to *** they informed us that they just handle checks and as of now we have bounced checks due to go daddy which affects our living as well as our creditThis the first step of many to make sure this get fixed as fasti plan on contacting the AG and the consumer affairs as well as going to the military over this and the media if I need to as well as do a congressional we as military should not have to go through things such as these
GoDaddy has been billing me for two separate Office subscriptions with one being a yearly subscription so it wasn't caught until nowSpoke with GoDaddy and they refuse to refund me as it does not fall within their day refund policy, even though the subscription was never touched or set up
9/29/5:20PM Cameron, SupervisorCameron started the call by telling me that there is nobody to file complaint to; that Go Daddy does ‘not’ have a complaint process and he was my only source Cameron told me that he was there to field all complaints and would speak to every rep who assisted me in the process He then continued by asking me to explain the issues/situation and I did I mentioned the conversations as per the logged calls and that the first two women and the one I just spoke with were very helpful and knowledgeable but on the other calls the reps continued to assure me the folders were going to be restored and that everything would be fine yet none took the time until Emily to actually discover that they were no longer on the server I also explained that on one of the calls (though not logged I believe it was Josh or Alic) the rep continued to insist that someone had to be stealing my password at each new reset and deleting my folders.) I explained as on every ca
I filed a complaint with Paypal January 3rd, 2017,the day I was billed by GoDaddy GoDaddy charged me a re-occuring charge for an account I cancelled last year Paypal said they contacted GoDaddy and there was nothing I could do I contacted GoDaddy today, Jan15th after receiving the report from Paypal saying there was nothing they could do and now I am told Go-Daddy's " policy is" that they had to be contacted with in days
#The initial contact to GoDaddy was made January 3rd, the day I was billed, well within the day window that they use as a "policy" and I have the Paypal paperwork to show it
#2, I contacted Go Daddy last July 2016,, cancelled all accounts and was assured that I would not receive any more charges
All the customer service representitive could say was her hands were tied and there was nothing she could do about it
I have a very small organic lawn service businessI have just a few customersGoDaddy has precipitated the failure of my businessI made my payment for services in February and for the 2nd year in a row, GoDaddy has taken down my website without any notification
Upon calling and talking GoDaddy Rep Danielle, I was told that the website was taken down because the domain had expired, but it was my lucky day because they could recover it That is pure BSThe domain has always been set for auto-renewalGoDaddy sets all purchases for all of their products and services for auto-renewalMy lucky day? GoDaddy has evidently lost their way for they consistently come across as a shady operationAs if that wasn't enough, GoDaddy had the temerity to try and charge me an $recovery fee for the domain name that was set for auto-renewalShady Shady!
Complaint
When you leave, for bad service, you keep our domain names hostage, when we are the ones who paid, the rights of these, bravo!It is on that if there is a place where I can complain I will do it.Ok, I've closed my account at home But, I paid for my domain name pierrelachance.ca for year, I did not give you the rights and you have not refunded me this! And I want no refund, I want my rights in this field.RecentlyI paid for one year an amount of $ on 18/08/for this domain pierrelachance.ca so it does not belong to you.I did not pay to give it to you, if I had not bought it.After more than years as a customer thank you
I do not want to deal with you any more, but this product belongs to me.Your customer service is in FrenchNever your employees let me talk about explaining as soon as I wanted to put word, they cut me off which made me angry, already that you had spent a $ bill on my credit card without my permission .If the renew mode was in automatic mode
In short they moved my website to a new server didn't back it up before they moved it, lost all the data and could not restore itWent through over phone calls and over a month of speaking with people and did get them to give me a two years free hosting after over hours of talk timeNow the site doesn't work and they don't know why they tried to fix it but, can't seem to get it working after I uploaded all of the webpage that were not backed up before they moved itStill lost all of the other mpfile data but, they can't get the site up after over a monthNot enough space here to tell the whole story an attached document would do the trick considering it has been over a month worth of information to tell
Ever since purchasing a domain name through GoDaddy, I have been receiving multiple phone calls every day from around the world on my personal cell phone advertising products and services that I never requestedI also receive mail to my home addressInitially the callers even said that they were affiliated with GoDaddy, but now they often hang up as soon as I answer or are simply recorded messagesI strongly believe that GoDaddy sold my personal phone number and home address to businesses all over the world without my consent
On January 24th, 2017, I called GoDaddy to inquire about upgrading my Wordpress hosting plan from Ultimate to DeveloperWith Ultimate, SEO came included, so I asked them if I were to upgrade if the SEO would still remain (as it's not included with Developer)The rep I spoke with advised me that the SEO would remain on the sites I am currently using it for but would not apply to any additional sites
On January 31st, 2017, I was ready to upgrade and inquired about this again via GoDaddy live chat just to make sureI spoke with Anj and they advised me that there would be NO SEO if I were to upgrade
I signed up to buy a domain years ago and had no problem for many years Last fall, I was locked out of my account and the company has been taking money out of my bank account claiming I signed up for automatic renewal which I did not Anyway, they have changed some of my profile information so that I cannot log in and have been giving me the runaround about getting on so I can see what is going on The customer service repsare not helping at all
I used Go Daddy hosting service for more than five years, I have a website named ** ***, suddenly they deleted my website without any notification, I called to check on the website, they transferred me to a different agents and then they finally found the website they stated that the website was deleted because I did not renewI did not receive any emails or any telephone calls related to this account, I called them and try to restore the website and they advised that if I have a back up I can use it, if I don’t have a back up then they will charge me $to restore it, I explained to them that this is not my fault as I was never notified, they insisted on charging me $in addition to the hosting plan which will cost me $I don’t believe that I should pay the $as I was never notified about to the expiration of my hosting plan, I checked all my email including the spam folders I didn’t find any emails from themThey should refund me with the $,In addition the res
I placed an order for a back order for a domain that was being released to the public
the domain was available all day on 04/11/at around 9pm I decided to check to see if godaddy acquired this domain for me that I had an order in for them to do soIt was still available for anyone to purchase and acquire at around 9pm stilli joined another domain registrar and purchased the domain through another companyAt no point did Godaddy try to acquire this domain for me that I had paid them to do Needless to say i'm very disappointed with Godaddy! The only reason that I can think of that they did not acquire this domain is that they were hoping another customer would come along and put in an order for it and force this domain name to auction thus resulting in more money for godaddy!
I contacted Godaddy and they agreed to transfer my site from FatcowI agree to the priceThey increased the costs transferred my site from an older version resulting in me having to update the siteIt has been over weeks, continual problems, my site is still not up
After 10+ years of paying for service, GoDaddy changed my permissions to my folders on my website WITHOUT my knowledge I am a web Developer and now my customers are down I was on the line for hours and still cannot get my clients websites online GoDaddy's customer service is a total waste of time After many years of payment GoDaddy doesn't care about the customers, they only care about the money they get each month
DO NOT USE THIS COMPANY Use any other company
I WILL be suing them for breach of ToS
I've been a customer with GoDaddy for several yearsLast year, I switched to their hosting plan from Mocha HostWith Mocha Host I was paying $for the year plan and got web hosting, email and SQL Server with a control panel to help me manage everythingGoDaddy offered the same price but have removed their email package which used to come free with each domain and are wanting to fleece their customers by charging MORE for email than the web hosting and database
Furthermore, the SQL data hosting doesn't allow the customer to be able to do a database restoreGoDaddy has sold me a product I can't useThe customer service "professionals" are completely useless when it comes to this and are not the LEAST bit educated in resolving this issue
How can a business this size get away with such crooked practices??
I transferred my domain name away from GoDaddy on 4/9/17, before it expired GoDaddy rejected the transfer because the email of the administrative contact had changed within days, even though ICANN (GoDaddy's regulator) does not allow GoDaddy to deny a transfer on this basis I spoke by phone to GoDaddy on the evening of 4/9/and was advised to send them an email and reinitiate the transfer on 4/10/ I was told that I am entitled to a day grace period after expiration to initiate the transfer Early on the morning of 4/10/17, they autorenewed the domain even though they knew I was transferring it away I immediately called and requested the autorenew to be undone The rep informed me that doing so would delete my domain name and they would deny me the mandatory day grace period The rep said to reinitiate the transfer and request a refund, which they would grant I did so, and today on 4/15/17, representative Chuck denied the refund and said, "there's nobody you ca
In I received a notice in the mail from Go Daddy that my domain name was about to expire so I called to discuss possible options such as synchronizing the renewal of my domain name and the hosting of my web siteAlso, I asked about possible options regarding the length of agreements for both hosting and domain nameI was told I could renew the domain name for two years as this would have the hosting agreement and domain name renewing at about the same timeI also was told that at the time of the next renewal I could call and discuss options for the length of both agreements since I was not absolutely certain that I wanted an agreement for another five yearsI also asked if I would receive a mailed notice, as I had twice previously, at the time of the next renewal as well as email and I was assured that both these things would occurI also stated that I preferred to pay for the renewal myself and not auto payI then paid for the domain renewal fee as a onetime charge on a Cit
Your customer service is extremely subparYou have hidden fees and less than horse after sending me an email that states "You are at risk of losing the service(s) or product(s) listed below." its gone and costs an additional $on top of the fee to get it backYou customer service rep Kevin does nothing but argue and your "manager" Kell laughsI will be looking elsewhere and tell other people to do that as wellNo one deserves to be treated that way
Used GoDaddy.com domain buying service to purchase a domain name from existing customerSpent over $USD under the verbal guarantee that for future years the price would be $per yearAfter purchase we paid for another years of domain rightsA month later they refunded our money and said the price had gone up to $USD per yearWe waited and went back to the site and purchased online (we have screenshots of the entire chat) years of domain rights at $Four months later they refunded part but not all of the fee saying the same thing as beforeWe have screenshots of the sales agent confirming our purchase of the rights
I have a server which crashed I lost all my info from it
for now I have no server but go daddy wont refund me the rest of the server because I can erase all info from it and start it again
I believe they should take responsibility for our company that we lost all server info after the server crashed because of there faulty hardware and at least refund me
whats still left from my order number ***
Hello myself and wife are writing in about a issue we are having with go daddy and the company they use who is ***go daddy took money from our checking account which I have proof and once we called go daddy to cancel service over military matter they said we were due a refundthey sent us two emails stating that we would get a refund and on chat many chats which I also have proof of they said we would get our refund in 5-daysthings didn't sound right and after calls to *** they informed us that they just handle checks and as of now we have bounced checks due to go daddy which affects our living as well as our creditThis the first step of many to make sure this get fixed as fasti plan on contacting the AG and the consumer affairs as well as going to the military over this and the media if I need to as well as do a congressional we as military should not have to go through things such as these
GoDaddy has been billing me for two separate Office subscriptions with one being a yearly subscription so it wasn't caught until nowSpoke with GoDaddy and they refuse to refund me as it does not fall within their day refund policy, even though the subscription was never touched or set up