I purchased bookkeeping from ***, before GoDaddy took it overwith the understanding when I had the original service I could cancel anytime and receive a prorated refundIt does not support my new bank and is therefore useless to meAfter cancelling yesterday, I requested a prorated refund and was told I "should have thought of that before canceling." NOWHERE during the cancellation process was so much as a hint I might be refused a refund for the months of unused time, nor can I find such a policy mentioned on the pages where one actually purchases the serviceI now have no access to the (useless to me) service, my data was deleted during the cancellation according to the website, and I have no refund to bootI want a refund for the remaining time
GoDaddy has an auto-renew policy that a website will auto-renew for the number of years that the site was originally registered forThey notify the customer days prior to an auto-renew about the yearly rate of renewalHowever, they do not notify the customer how many years it is set to auto-renew for, nor the total amount "to be charged" to the billThere is also nowhere on the the Account dashboard of the GoDaddy site where this information can be foundIn my case, I was notified on May 5th, that two sites would auto-renew at a rate of $16.99/yearI had not dealt with the details of these sites since and had no recollection about the fine print I signed in agreement of back thenMy understanding was that I would incur a charge for $for the two sites to renew one-year each, as I wished them toInstead, they renewed for years each, against my wishes, and with no way for me to change it or learn of it prior to being chargedI wanted the sites to be charged for
I’m having a hard time canceling the product that I purchase from themWhen I’m given the option for tech support the sales department picks upThen I’m told they do everythingThen why have a tech support option? I attempt to log into my account one time and was told online that my account is locked due to to many attemptsI call godaddy to work out this issue and find out the reason behind itI was told by the sales rep or whoever they call themselves that the do not know how many attempts it takes to lock an account nor do they have access to the domainBasically there’s not use for the tech support or salesLet’s just call them reps! All I got from this is a bill and useless informationNot to mention the attitude because I asked to many questionsAt this point I am very worried about my bank account and will no longer look for services from godaddy“Easy” should be noted as advertising on there behalfThe two step security with all the right codes have mad this a very difficult and frustrating taskIt is taking a lot long to cancel then to buyI wonder why! I would leave zero stars due to the payment of services non rendered!
In January, I attempted to cancel the auto-renew on our hosting package for mattsonhuth.com - I even took a screenshot of the confirmation that the auto-renew option had been successfully cancelled, however, GoDaddy still continued to bill our credit card on the date the hosting was supposed to lapse (02/25/18) We did not notice this charge until we reviewed our credit card statement (roughly days from the transaction date) and I called GoDaddy to explain the situation and ask for a refund, even if prorated The initial tech only offered the policy as written, which said they can only renew if the refund is requested within days of transaction, even though I mentioned to him how we did cancel the auto-renewal function in January and that it must not have been processed correctly on GoDaddy's end I was then transferred to his supervisor who was also not willing to offer any solution, despite the fact that we did everything correctly to try and cancel the services prior to the
We have contacted GODADDY hosting provider times regarding multiple DCMA complains against the website ***Each time we have been told by GODADDY's DCMA employee that the user has complied and removed our media from their websiteEVERYTIME we have checked the media is STILL on the website and GODADDY DCMA employee tells us we have to file a new complaint! Either GODADDY's employee is being untruthful or the account holder is, either case someone needs to be held accountable
In May of I purchased a different plan from GodaddyThe sales agent promised me that if I switched to this other plan, I would keep both my *** and *** email addressesBut when I switched to GoCentral website hosting, they deleted my *** without letting me know, without explaining that this email was attached to my shopping cartI asked them to restore it and they said if I paid over $
I asked them to honor the promises made by their sales agentSo I wrote this in Chat
7:25, Jul
*** ***: You are not listening nor responding to what I wroteYour sales agent said If I dropped my Shipping cart as it was not generating sales on my custom products it would save me moneyAnd three times! I asked if I would keep both emailsHE SAID I WOULD KEEP BOTH EMAIL ACCOUNTS! GOT IT!
7:30, Jul
Owen: Yes I understand that but the point wherein you can keep the ema
I received a renewal notice for my domain metaversus.com from GoDaddy stating it was PROTECTED and for year after the expiration dateWhen I tried to renew after the expiration date, my domain was already goneI fought with them for weeks on it, but they said it was not protected even though I had an email stating soI believe they are now trying to sell my domain back to me for $There is no indication that the owner has changed based on the whois recordsIt still is registered under my details for registration dateThis is extortion
My information was compromised by an online predator which caused all my accounts to shut downI had all of my cards reissued with new numbersIt was hard for me to keep up with every single thing I had on auto payGoddady shut my bushings page down as a result to my info being compromised and now wants to charge me $to reactivate my business page
I was mislead to believe that I needed a specialized hosting plan to provide premium, uninterrupted, reliable service to host a e-commmerce website which was already running on a different hosting plan that I had been using for years Upon purchasing said plan, it was more unreliable than the original plan - which I had to mutually maintain This additional hosting plan also included other required features to operate, such as an SSL, of course at an additional cost to me The websites crashed on numerous occasions and when I contacted customer service I was told that it was hardware issues and that I must wait for 24-hours These continued outages and slow, lagging access times cost me income, customers and left a negative image for having an unreliable product
At significant expense, and a decade of loyalty, I was left no alternative but to move my services to a competitor The move was troublesome and extensive, but ultimately unavoidable with the poor and unreliable s
Trying to cancel a domain that is set to auto renew, called days in advance and followed their instructions to cancel, but making it increasingly difficult Have called twice and each time I'm given a new set of issues of why it cannot happen
I was automatically renewed for a web domain that I wished to cancel The domain was under my business partner's name (Jack Ravin) with my email and payment information I called the company and they told me the process to go through to get a refund and cancellation, but it had to be my partner who did it since it was registered in his name They then requested further information from him (address verification and color photo of ID) which he has submitted times Now, mo later, >emails, >phone calls to the company, I am still waiting for a refund and they are telling me that it is not cancelled They repeated that they just needed a copy of the ID which he submitted again They are not helpful and will not do any follow up to get this resolved
I have been a customer of Godaddy.com for yearsI presently have domain names Over the past years I would get an email a few weeks before each domain name was due for renewalI then had the opportunity to decide whether or not I wanted to renew or drop that domain nameI had a conversation with someone about my bill for a website builder and about dropping one of my domain names which I was no longer usingThat was what we discussedNow I find that godaddy.com automatically renewed all of my domains for another year even though some of them weren't due until August 2018, July 2018, August 2017, July Of course they charged it to my credit card that they had on fileTHIS WAS NOT AUTHORIZEDThey told me that since the domain name was renewed they cannot refund me my money
This is totally unethical and unbusiness-like
THEY HAD NO RIGHT TO RENEW DOMAIN NAMES THAT WERE NOT EVEN CLOSE TO THE EXPIRATION DATE
I don't understand how you can give this company a
GoDaddy has totally disappointed me I have had an email account with them for years and have experienced a 239% increase in costs over that period That is, in my opinion, an unreasonable and ridiculous price increase And in addition, I am trying to downgrade my service due to the costs and they tell me that there can be no credit issued when I request the downgrade -- I am stuck with the current price for the remainder of the year, even if they complete the downgrade today I feel ripped off
We are an Australian based charity We acquired an Australian domain name (.au) through Go Daddy in We were originally billed and paid Australian Dollars Two years later (March 2016) we were invited to renew the Australian domain names for "$59.96"
We telephoned the Sydney telephone number shown on the e-mail invitation (02-9355-7491) and authorised the payment of $from our credit card However, unbeknown to us, and without our knowledge or authority, Go Daddy had changed the billing currency from A$ to US$, and then debited US$to our credit card (equivalent to A$83.30)
Had we known that Go Daddy had changed the billing currency from A$(AUD) to US$ (USD) or that Go Daddy would have billed us in US$, we would not have dealt with Go Daddy and would have removed the domain name to an honest organisation
We contacted Go Daddy twice on April 04, and again on April 05, We were given a royal run-around, but they did say that the problem happens
This complaint falls under several categoriesI have a BIG problem with no resolve concerning GUARANTEE & WARRANTY-PRODUCT ISSUE-SERVICE ISSUE-REFUND/EXCHANGE ISSUEAfter being brushed off with a *too bad, you bought it* attitude from the phone reps, I am seeking the Revdex.com help
I purchased hosting from Godaddy, ONLY AFTER contacting support to purchase with confidenceI believed that the representatives would direct me to what I NEEDEDSo, I purchased Deluxe Hosting w/cPanel-Unlimited websites-Unlimited storage-Unlimited bandwidth
I didn't have any issues publishing the first siteIt was not until I was working on a second site that I began experiencing SEVERE service issuesSLOW is the best service receivedMore often I was constantly experiencing the site being DOWN because it exceeded RESOURCE limitsI contacted support several times about this & was only directed to UPGRADE for more moniesI refused that in December & asked for a refund because I was mo
I just find out, They were automatically charge my credit card every month for years, those options I didn't signed up for itGo to check your account under Renewal and Billing, Cancel everything you didn't sign up for it
I attempted to cancel my web hosting product with godaddy, a service costing $179/yearInstead of cancelling I unintentionally 'deleted' the product from my accountI thought the matter closed and was expecting a refundHowever, when no refund occurred I called to inquire whyAt the time of my call it was days after the point at which I 'deleted' the product from my accountI was told that the refund return policy is days and that I should have cancelled the product and not deleted itI was told it is my fault that I 'deleted' the product that I purchasedNothing in their documentation including any email received indicated this situation to me, otherwise I would have called prior to the day refund deadlineI do not expect to have to pay for a service that, according to the customer service representative, I "paid for and then threw in the trash"Rather, their policies should be more forthcoming in the difference and be more customer friendly
In order to prevent expiring of registered domain names, I renewed them via credit card on Godaddy.com web site I received an email a couple of days later with a large in bold banner saying "Renewal Failure Notice" Underneath it "Mistakes happenCredit cards expireThat's why we're contacting you" In order to prevent domains I have had for or so years from lapsing, I went back online and resubmitted order While checking credit card a week later, I found both charges went through I called godaddy customer service to remove second charge, and they refused, saying they would have to cancel the website domains as opposed to reducing the renewal period to the original year purchased
GoDaddy convinced me to spend more money to switch my email over to a "better" email system and assured me that it would be seamless, that I would have all the support I needed "just a phone call away" Once the switch occurred, I found myself in need of support When I called, the person I spoke with told me I was "asking arbitrary questions" and he couldn't help me I guess after getting my money to upgrade, they focus on the next customer to 'upgrade' After this experience, I am now noticing all of the negative reviews on Yelp, Revdex.com, Google, etc I should have done my due diligence prior to signing up with this company Likely will cost me thousands now to switch to someone who will provide me with the support I need to do business Buyer Beware!
This past weekend I contacted Go Daddy with the intent of heaving them host my website They asked if I would like an email associated with that website (***) I said yes as long as it would be forwarded to my primary email: *** This past Tuesday I contacted them again regarding this issue and they informed me that the person who originally did this did it wrong and it would have to corrected I contacted them on Wednesday and they told that this time it would work I checked this morning (April 29th) and it didn't work Each day when I turn on my computer Go Daddy has a pwindow asking me to setup my email account Today I did this and when I checked my emails all my folders, email addresses and messages were gone I contacted Go Daddy twice on Friday April 29th, the 1st time I spoke with Aland and teh second time with Joseph and both refused to lift a finger to help me They curtly informed me to go to Microsoft with this problem I
I purchased bookkeeping from ***, before GoDaddy took it overwith the understanding when I had the original service I could cancel anytime and receive a prorated refundIt does not support my new bank and is therefore useless to meAfter cancelling yesterday, I requested a prorated refund and was told I "should have thought of that before canceling." NOWHERE during the cancellation process was so much as a hint I might be refused a refund for the months of unused time, nor can I find such a policy mentioned on the pages where one actually purchases the serviceI now have no access to the (useless to me) service, my data was deleted during the cancellation according to the website, and I have no refund to bootI want a refund for the remaining time
GoDaddy has an auto-renew policy that a website will auto-renew for the number of years that the site was originally registered forThey notify the customer days prior to an auto-renew about the yearly rate of renewalHowever, they do not notify the customer how many years it is set to auto-renew for, nor the total amount "to be charged" to the billThere is also nowhere on the the Account dashboard of the GoDaddy site where this information can be foundIn my case, I was notified on May 5th, that two sites would auto-renew at a rate of $16.99/yearI had not dealt with the details of these sites since and had no recollection about the fine print I signed in agreement of back thenMy understanding was that I would incur a charge for $for the two sites to renew one-year each, as I wished them toInstead, they renewed for years each, against my wishes, and with no way for me to change it or learn of it prior to being chargedI wanted the sites to be charged for
I’m having a hard time canceling the product that I purchase from themWhen I’m given the option for tech support the sales department picks upThen I’m told they do everythingThen why have a tech support option? I attempt to log into my account one time and was told online that my account is locked due to to many attemptsI call godaddy to work out this issue and find out the reason behind itI was told by the sales rep or whoever they call themselves that the do not know how many attempts it takes to lock an account nor do they have access to the domainBasically there’s not use for the tech support or salesLet’s just call them reps! All I got from this is a bill and useless informationNot to mention the attitude because I asked to many questionsAt this point I am very worried about my bank account and will no longer look for services from godaddy“Easy” should be noted as advertising on there behalfThe two step security with all the right codes have mad this a very difficult and frustrating taskIt is taking a lot long to cancel then to buyI wonder why! I would leave zero stars due to the payment of services non rendered!
In January, I attempted to cancel the auto-renew on our hosting package for mattsonhuth.com - I even took a screenshot of the confirmation that the auto-renew option had been successfully cancelled, however, GoDaddy still continued to bill our credit card on the date the hosting was supposed to lapse (02/25/18) We did not notice this charge until we reviewed our credit card statement (roughly days from the transaction date) and I called GoDaddy to explain the situation and ask for a refund, even if prorated The initial tech only offered the policy as written, which said they can only renew if the refund is requested within days of transaction, even though I mentioned to him how we did cancel the auto-renewal function in January and that it must not have been processed correctly on GoDaddy's end I was then transferred to his supervisor who was also not willing to offer any solution, despite the fact that we did everything correctly to try and cancel the services prior to the
We have contacted GODADDY hosting provider times regarding multiple DCMA complains against the website ***Each time we have been told by GODADDY's DCMA employee that the user has complied and removed our media from their websiteEVERYTIME we have checked the media is STILL on the website and GODADDY DCMA employee tells us we have to file a new complaint! Either GODADDY's employee is being untruthful or the account holder is, either case someone needs to be held accountable
In May of I purchased a different plan from GodaddyThe sales agent promised me that if I switched to this other plan, I would keep both my *** and *** email addressesBut when I switched to GoCentral website hosting, they deleted my *** without letting me know, without explaining that this email was attached to my shopping cartI asked them to restore it and they said if I paid over $
I asked them to honor the promises made by their sales agentSo I wrote this in Chat
7:25, Jul
*** ***: You are not listening nor responding to what I wroteYour sales agent said If I dropped my Shipping cart as it was not generating sales on my custom products it would save me moneyAnd three times! I asked if I would keep both emailsHE SAID I WOULD KEEP BOTH EMAIL ACCOUNTS! GOT IT!
7:30, Jul
Owen: Yes I understand that but the point wherein you can keep the ema
I received a renewal notice for my domain metaversus.com from GoDaddy stating it was PROTECTED and for year after the expiration dateWhen I tried to renew after the expiration date, my domain was already goneI fought with them for weeks on it, but they said it was not protected even though I had an email stating soI believe they are now trying to sell my domain back to me for $There is no indication that the owner has changed based on the whois recordsIt still is registered under my details for registration dateThis is extortion
My information was compromised by an online predator which caused all my accounts to shut downI had all of my cards reissued with new numbersIt was hard for me to keep up with every single thing I had on auto payGoddady shut my bushings page down as a result to my info being compromised and now wants to charge me $to reactivate my business page
I was mislead to believe that I needed a specialized hosting plan to provide premium, uninterrupted, reliable service to host a e-commmerce website which was already running on a different hosting plan that I had been using for years Upon purchasing said plan, it was more unreliable than the original plan - which I had to mutually maintain This additional hosting plan also included other required features to operate, such as an SSL, of course at an additional cost to me The websites crashed on numerous occasions and when I contacted customer service I was told that it was hardware issues and that I must wait for 24-hours These continued outages and slow, lagging access times cost me income, customers and left a negative image for having an unreliable product
At significant expense, and a decade of loyalty, I was left no alternative but to move my services to a competitor The move was troublesome and extensive, but ultimately unavoidable with the poor and unreliable s
Trying to cancel a domain that is set to auto renew, called days in advance and followed their instructions to cancel, but making it increasingly difficult Have called twice and each time I'm given a new set of issues of why it cannot happen
I was automatically renewed for a web domain that I wished to cancel The domain was under my business partner's name (Jack Ravin) with my email and payment information I called the company and they told me the process to go through to get a refund and cancellation, but it had to be my partner who did it since it was registered in his name They then requested further information from him (address verification and color photo of ID) which he has submitted times Now, mo later, >emails, >phone calls to the company, I am still waiting for a refund and they are telling me that it is not cancelled They repeated that they just needed a copy of the ID which he submitted again They are not helpful and will not do any follow up to get this resolved
I have been a customer of Godaddy.com for yearsI presently have domain names Over the past years I would get an email a few weeks before each domain name was due for renewalI then had the opportunity to decide whether or not I wanted to renew or drop that domain nameI had a conversation with someone about my bill for a website builder and about dropping one of my domain names which I was no longer usingThat was what we discussedNow I find that godaddy.com automatically renewed all of my domains for another year even though some of them weren't due until August 2018, July 2018, August 2017, July Of course they charged it to my credit card that they had on fileTHIS WAS NOT AUTHORIZEDThey told me that since the domain name was renewed they cannot refund me my money
This is totally unethical and unbusiness-like
THEY HAD NO RIGHT TO RENEW DOMAIN NAMES THAT WERE NOT EVEN CLOSE TO THE EXPIRATION DATE
I don't understand how you can give this company a
GoDaddy has totally disappointed me I have had an email account with them for years and have experienced a 239% increase in costs over that period That is, in my opinion, an unreasonable and ridiculous price increase And in addition, I am trying to downgrade my service due to the costs and they tell me that there can be no credit issued when I request the downgrade -- I am stuck with the current price for the remainder of the year, even if they complete the downgrade today I feel ripped off
We are an Australian based charity We acquired an Australian domain name (.au) through Go Daddy in We were originally billed and paid Australian Dollars Two years later (March 2016) we were invited to renew the Australian domain names for "$59.96"
We telephoned the Sydney telephone number shown on the e-mail invitation (02-9355-7491) and authorised the payment of $from our credit card However, unbeknown to us, and without our knowledge or authority, Go Daddy had changed the billing currency from A$ to US$, and then debited US$to our credit card (equivalent to A$83.30)
Had we known that Go Daddy had changed the billing currency from A$(AUD) to US$ (USD) or that Go Daddy would have billed us in US$, we would not have dealt with Go Daddy and would have removed the domain name to an honest organisation
We contacted Go Daddy twice on April 04, and again on April 05, We were given a royal run-around, but they did say that the problem happens
This complaint falls under several categoriesI have a BIG problem with no resolve concerning GUARANTEE & WARRANTY-PRODUCT ISSUE-SERVICE ISSUE-REFUND/EXCHANGE ISSUEAfter being brushed off with a *too bad, you bought it* attitude from the phone reps, I am seeking the Revdex.com help
I purchased hosting from Godaddy, ONLY AFTER contacting support to purchase with confidenceI believed that the representatives would direct me to what I NEEDEDSo, I purchased Deluxe Hosting w/cPanel-Unlimited websites-Unlimited storage-Unlimited bandwidth
I didn't have any issues publishing the first siteIt was not until I was working on a second site that I began experiencing SEVERE service issuesSLOW is the best service receivedMore often I was constantly experiencing the site being DOWN because it exceeded RESOURCE limitsI contacted support several times about this & was only directed to UPGRADE for more moniesI refused that in December & asked for a refund because I was mo
I just find out, They were automatically charge my credit card every month for years, those options I didn't signed up for itGo to check your account under Renewal and Billing, Cancel everything you didn't sign up for it
I attempted to cancel my web hosting product with godaddy, a service costing $179/yearInstead of cancelling I unintentionally 'deleted' the product from my accountI thought the matter closed and was expecting a refundHowever, when no refund occurred I called to inquire whyAt the time of my call it was days after the point at which I 'deleted' the product from my accountI was told that the refund return policy is days and that I should have cancelled the product and not deleted itI was told it is my fault that I 'deleted' the product that I purchasedNothing in their documentation including any email received indicated this situation to me, otherwise I would have called prior to the day refund deadlineI do not expect to have to pay for a service that, according to the customer service representative, I "paid for and then threw in the trash"Rather, their policies should be more forthcoming in the difference and be more customer friendly
In order to prevent expiring of registered domain names, I renewed them via credit card on Godaddy.com web site I received an email a couple of days later with a large in bold banner saying "Renewal Failure Notice" Underneath it "Mistakes happenCredit cards expireThat's why we're contacting you" In order to prevent domains I have had for or so years from lapsing, I went back online and resubmitted order While checking credit card a week later, I found both charges went through I called godaddy customer service to remove second charge, and they refused, saying they would have to cancel the website domains as opposed to reducing the renewal period to the original year purchased
GoDaddy convinced me to spend more money to switch my email over to a "better" email system and assured me that it would be seamless, that I would have all the support I needed "just a phone call away" Once the switch occurred, I found myself in need of support When I called, the person I spoke with told me I was "asking arbitrary questions" and he couldn't help me I guess after getting my money to upgrade, they focus on the next customer to 'upgrade' After this experience, I am now noticing all of the negative reviews on Yelp, Revdex.com, Google, etc I should have done my due diligence prior to signing up with this company Likely will cost me thousands now to switch to someone who will provide me with the support I need to do business Buyer Beware!
This past weekend I contacted Go Daddy with the intent of heaving them host my website They asked if I would like an email associated with that website (***) I said yes as long as it would be forwarded to my primary email: *** This past Tuesday I contacted them again regarding this issue and they informed me that the person who originally did this did it wrong and it would have to corrected I contacted them on Wednesday and they told that this time it would work I checked this morning (April 29th) and it didn't work Each day when I turn on my computer Go Daddy has a pwindow asking me to setup my email account Today I did this and when I checked my emails all my folders, email addresses and messages were gone I contacted Go Daddy twice on Friday April 29th, the 1st time I spoke with Aland and teh second time with Joseph and both refused to lift a finger to help me They curtly informed me to go to Microsoft with this problem I