Trying to cancel a domain that is set to auto renew, called days in advance and followed their instructions to cancel, but making it increasingly difficult Have called twice and each time I'm given a new set of issues of why it cannot happen
My go daddy account is being controlled by an ex employee! We have had this go daddy account since and we have been in business since 1987! Go daddy will only give me the domain name in my new account newenglandfoam.com BUT is still allowing this EX EMPLOYEE control New England Foam's website & New England Foam's email addresses!!! Go Daddy will not transfer MY WEBSITE & MY EMAIL ADDRESSES!!! I will be contacting Revdex.com and also a lawyer!!! This is terrorism and go daddy is allowing it!
*** *** ***
I have been a customer with GoDaddy for many, many years In September my hosting contract was due for renewal Talked to customer service on the phone about various offers and solutions for my needsThere were two optionsOne, with a cheaper price, a longer term and NO credit if I needed to cancel earlier The other, was more expensive, a one year contract with the option of a credit if needed to cancel I was specifically told that I do get a credit if I need to cancel during the contract year (and not just within days) When shortly after, I came into a situation and needed to cancel my hosting with GoDaddy after several years of having the hosting, I was told there is no credit! They would be sorry about the "misunderstanding"Funny, how it's always a "misunderstanding" on the customer side, even though you make sure and have it confirmedGoDaddy's customer service was once outstanding; however, it has significantly changed into the negative in the past couple of years
We have contacted GODADDY hosting provider times regarding multiple DCMA complains against the website ***Each time we have been told by GODADDY's DCMA employee that the user has complied and removed our media from their websiteEVERYTIME we have checked the media is STILL on the website and GODADDY DCMA employee tells us we have to file a new complaint! Either GODADDY's employee is being untruthful or the account holder is, either case someone needs to be held accountable
I was automatically renewed for a web domain that I wished to cancel The domain was under my business partner's name (Jack Ravin) with my email and payment information I called the company and they told me the process to go through to get a refund and cancellation, but it had to be my partner who did it since it was registered in his name They then requested further information from him (address verification and color photo of ID) which he has submitted times Now, mo later, >emails, >phone calls to the company, I am still waiting for a refund and they are telling me that it is not cancelled They repeated that they just needed a copy of the ID which he submitted again They are not helpful and will not do any follow up to get this resolved
I received a bill on my credit card today, 4-15,17, for an automatic renewal of a GoDaddy domain name going back to an account of years agoThe renewal notice was sent to an email address that I have not used for yearsI called the customer service department and spoke with Curtis and later his supervisor Colton, both were courteous but unable to issue credit because of policies beyond their controlI am years old on a fixed income, this charge ($151.70) for a domain name for which I have no use in the next years is a significant financial burdenThe GoDaddy policies regarding automatic renewal appear predatory, especially to senior citizensThe first notice I received was the bill on my credit cardI would greatly appreciate if you would look into this matter and encourage GoDaddy to issue credit
I called Go Daddy about a service I paid for I was lied to by several people Unethical and bad behavior I will file a complaint with the office of the CEO There is no reason for a customer to call bad times to get an issue resolved because people lie Thanks
*** *
On 1/4/18, I paid GoDaddy $for a year Unlimited Business Email Plan ($per month)On 8/24/18, I transferred all of my email accounts out of GoDaddy and into Google G Suite Therefore, as of 8/24/18, I was no longer using GoDaddy's email service I called at least times and spoke with Billing representatives and Manager, requesting a refund for the remaining months on my plan, since I'll no longer be using their service They all refused to refund me I stated that the reason I pulled my email accounts from them was due to consistently horrible customer service and equally horrible technical support They failed to fix at least significant problems with my account over the past months Their excuse for providing poor service and poor support is that the email platform (Workspace) is old and their answer is for customers to upgrade to a more expensive platform (Office 365) They have no intention of fixing Workspace, therefore, I was forced to transfer
I have never experience customer support that goes word to word with a customerI called godaddy to inquire about when my account would be credited my refundAfter cancelling my services on the previous Thursday and speaking with customer service I was expecting to be fully refunded my unused servicesI'm and was upset and had a nasty attitude after speaking with two customer service representives in which I explained myself to several times and not to be understoodThe first representives could not locate upper management (Chris W.) and then second Eric was able tooOnce the manager even came on he fail to assist BenjaminAfter speaking with customer service I understand you have a policy in place but as I explained I was unaware ofI would not HAVE PAID ANNUAL prices knowing it was possibility I would LOSE my moneyI had a lot of phone and chat inquires where services were changed added and deletedA lot was said and offered I don't recall a day policy or lose allDon
I purchased bookkeeping from ***, before GoDaddy took it overwith the understanding when I had the original service I could cancel anytime and receive a prorated refundIt does not support my new bank and is therefore useless to meAfter cancelling yesterday, I requested a prorated refund and was told I "should have thought of that before canceling." NOWHERE during the cancellation process was so much as a hint I might be refused a refund for the months of unused time, nor can I find such a policy mentioned on the pages where one actually purchases the serviceI now have no access to the (useless to me) service, my data was deleted during the cancellation according to the website, and I have no refund to bootI want a refund for the remaining time
I used Goddady service two years agoI never knew my service will be renewed automatically but it was renewed last monthGoddady said they sent me email about this but I never read any of their emails
Now I understand the renewal service was set up as default without your knowledge and no paper notice sent out regarding the renewalFurther more, if you cancel you service after days of auto renewal, you will not get refund
This business practice is like a scam to me and I have seen so many people are victims of this practice
I think Goddady should stop such business practice
Go Daddy has business practices to trick customers and to make more money that are disgustingThey state that they sent me an email saying that my cpanel hosting was about to be cut off and explaining that I would have to pay an extra $(on top of the actual renewal) to get it back the way it was, when I call on the same day it expired! They just deleted everythig without acknowledging that they would if I didnt pay before the renewal dateThen I call and both the agent and supervisor called Alejandro starting arguing with me and talking over me, raising their voice talking about my responsabilities and a whole bunch or crap, I demand that call to be heard by the QA deparment specifically the one where the supervisor keeps talking over me, this is just the worts expeirence I have ever had with any companyOver this agent and supervisor I changed my providers I will not buy nothing else from them or even consider to do anything with them ever again
My wife owns Pope Counseling Center (***) and we began using GoDaddy's SEO services in October of After speaking with the sales rep, a website evaluation and discussing our goals we decided to move forward with a month campaign to reach our goals for specified key wordsAfter the onboarding phase I received access to the SEO dashboard and realized only keywords were included and of them were wrongI called Godaddy and informed them of this and also advised there were keywords missing that we discussedAll of my keywords targeted surrounding areas, ie counseling in city, state, couples counseling, city, state, etcThey said they would correct this and that never happenedFor the one keyword that was listed correctly, my ranking dropped 40+ spots and when questioned, Godaddy said that is unusualAlso, in the SEO dashboard, there were link building directories provided showing work done, but I have never showed up in any of these directo
I was a customer with godaddy for several years I purchased all of my domains through the website and hosted all of my websites on their serversI was in the hospital for a few months due to a health issuesDuring that time, I was also a victim of identity fraudSomeone got a hold of my debit cardsMy cards were cancelled but the autopay was not updated for several of my service providers including GodaddyWhen I was finally released from hospital, I was shocked when my websites were no longer liveI called Godaddy and they said my websites were deletedI asked to speak with a manager and they transferred me to Andrew ***He told me my websites could be recovered but I would be charged a $recovery feeI explained my situation but he was extremely nasty and condescending through the entire conversationRepeatedly saying it was fault and how didn't I have a backup He was like why should I waive the recovery fee for youI told him I was a customer with godaddy at th
My cr with GoDaddy is: *** The address on file with GoDaddy is my ex-husband's mailing address: ** *** ***, West Milford, NJ I am now in France, and I will update my address shortly on my GoDaddy accountMy former website *** was and is being hosted by GoDaddy since September of 2007, without a billing issue until now By April 2014, the time of my hosting autorenewal, I called GoDaddy at their Scottsdale office; asking them to cancel the autorenewal, given the fact that I would not have Internet access for long, not to mention my laptop had been stolen in Brazil where I was living at the time I came out of my spiritual retreat end of August 2016, more than two years after having cancelled my autorenewal It is then that I found out my domain name, doniamili.com, had expired sometime in I did not think anything of it since I had cancelled the autorenewal Then MC started cantacting me, they had closed my account at some point sinc
I have been a customer of Godaddy.com for yearsI presently have domain names Over the past years I would get an email a few weeks before each domain name was due for renewalI then had the opportunity to decide whether or not I wanted to renew or drop that domain nameI had a conversation with someone about my bill for a website builder and about dropping one of my domain names which I was no longer usingThat was what we discussedNow I find that godaddy.com automatically renewed all of my domains for another year even though some of them weren't due until August 2018, July 2018, August 2017, July Of course they charged it to my credit card that they had on fileTHIS WAS NOT AUTHORIZEDThey told me that since the domain name was renewed they cannot refund me my money
This is totally unethical and unbusiness-like
THEY HAD NO RIGHT TO RENEW DOMAIN NAMES THAT WERE NOT EVEN CLOSE TO THE EXPIRATION DATE
I don't understand how you can give this company a
My information was compromised by an online predator which caused all my accounts to shut downI had all of my cards reissued with new numbersIt was hard for me to keep up with every single thing I had on auto payGoddady shut my bushings page down as a result to my info being compromised and now wants to charge me $to reactivate my business page
I have been a member of Go Daddy services for over yearsFor the last years I have not been able to access my account because over yeas ago it was setup with my stage nameI cannot access my accounts I have with Go Daddy They have screwed up my email access and have also been billing me for products I do not know what I am being billed forI have moved from the physical address they have on file and I need to resolve these issuesI have lost business that is now a substantial amount to be brought to civil courtBelow is a receipt for billing for product I do not know or can control
Hello *** ***,
You sent a payment of $USD to GoDaddy.com, LLC
([email protected])
It may take a few moments for this transaction to appear in your account
Merchant
GoDaddy.com, LLC [email protected]
###-###-#### Instructions to merchant
You haven't entered any instructions
Description Unit price Qty Amount
.COM Domain Name Renewal - Year (recurring)
$
Justin; a representative of Godaddy.com called me soliciting his businessI stated "no thanks" & hung up He called directly back and abruptly states that I should NOT hang up on him & that one of our employers had business with himI stated I understood that, That he is soliciting and that THAT employee HAD stated in the past he wishes not to ever take the call and had to hang up a second time
I was mislead to believe that I needed a specialized hosting plan to provide premium, uninterrupted, reliable service to host a e-commmerce website which was already running on a different hosting plan that I had been using for years Upon purchasing said plan, it was more unreliable than the original plan - which I had to mutually maintain This additional hosting plan also included other required features to operate, such as an SSL, of course at an additional cost to me The websites crashed on numerous occasions and when I contacted customer service I was told that it was hardware issues and that I must wait for 24-hours These continued outages and slow, lagging access times cost me income, customers and left a negative image for having an unreliable product
At significant expense, and a decade of loyalty, I was left no alternative but to move my services to a competitor The move was troublesome and extensive, but ultimately unavoidable with the poor and unreliable s
Trying to cancel a domain that is set to auto renew, called days in advance and followed their instructions to cancel, but making it increasingly difficult Have called twice and each time I'm given a new set of issues of why it cannot happen
My go daddy account is being controlled by an ex employee! We have had this go daddy account since and we have been in business since 1987! Go daddy will only give me the domain name in my new account newenglandfoam.com BUT is still allowing this EX EMPLOYEE control New England Foam's website & New England Foam's email addresses!!! Go Daddy will not transfer MY WEBSITE & MY EMAIL ADDRESSES!!! I will be contacting Revdex.com and also a lawyer!!! This is terrorism and go daddy is allowing it!
*** *** ***
I have been a customer with GoDaddy for many, many years In September my hosting contract was due for renewal Talked to customer service on the phone about various offers and solutions for my needsThere were two optionsOne, with a cheaper price, a longer term and NO credit if I needed to cancel earlier The other, was more expensive, a one year contract with the option of a credit if needed to cancel I was specifically told that I do get a credit if I need to cancel during the contract year (and not just within days) When shortly after, I came into a situation and needed to cancel my hosting with GoDaddy after several years of having the hosting, I was told there is no credit! They would be sorry about the "misunderstanding"Funny, how it's always a "misunderstanding" on the customer side, even though you make sure and have it confirmedGoDaddy's customer service was once outstanding; however, it has significantly changed into the negative in the past couple of years
We have contacted GODADDY hosting provider times regarding multiple DCMA complains against the website ***Each time we have been told by GODADDY's DCMA employee that the user has complied and removed our media from their websiteEVERYTIME we have checked the media is STILL on the website and GODADDY DCMA employee tells us we have to file a new complaint! Either GODADDY's employee is being untruthful or the account holder is, either case someone needs to be held accountable
I was automatically renewed for a web domain that I wished to cancel The domain was under my business partner's name (Jack Ravin) with my email and payment information I called the company and they told me the process to go through to get a refund and cancellation, but it had to be my partner who did it since it was registered in his name They then requested further information from him (address verification and color photo of ID) which he has submitted times Now, mo later, >emails, >phone calls to the company, I am still waiting for a refund and they are telling me that it is not cancelled They repeated that they just needed a copy of the ID which he submitted again They are not helpful and will not do any follow up to get this resolved
I received a bill on my credit card today, 4-15,17, for an automatic renewal of a GoDaddy domain name going back to an account of years agoThe renewal notice was sent to an email address that I have not used for yearsI called the customer service department and spoke with Curtis and later his supervisor Colton, both were courteous but unable to issue credit because of policies beyond their controlI am years old on a fixed income, this charge ($151.70) for a domain name for which I have no use in the next years is a significant financial burdenThe GoDaddy policies regarding automatic renewal appear predatory, especially to senior citizensThe first notice I received was the bill on my credit cardI would greatly appreciate if you would look into this matter and encourage GoDaddy to issue credit
I called Go Daddy about a service I paid for I was lied to by several people Unethical and bad behavior I will file a complaint with the office of the CEO There is no reason for a customer to call bad times to get an issue resolved because people lie Thanks
*** *
On 1/4/18, I paid GoDaddy $for a year Unlimited Business Email Plan ($per month)On 8/24/18, I transferred all of my email accounts out of GoDaddy and into Google G Suite Therefore, as of 8/24/18, I was no longer using GoDaddy's email service I called at least times and spoke with Billing representatives and Manager, requesting a refund for the remaining months on my plan, since I'll no longer be using their service They all refused to refund me I stated that the reason I pulled my email accounts from them was due to consistently horrible customer service and equally horrible technical support They failed to fix at least significant problems with my account over the past months Their excuse for providing poor service and poor support is that the email platform (Workspace) is old and their answer is for customers to upgrade to a more expensive platform (Office 365) They have no intention of fixing Workspace, therefore, I was forced to transfer
I have never experience customer support that goes word to word with a customerI called godaddy to inquire about when my account would be credited my refundAfter cancelling my services on the previous Thursday and speaking with customer service I was expecting to be fully refunded my unused servicesI'm and was upset and had a nasty attitude after speaking with two customer service representives in which I explained myself to several times and not to be understoodThe first representives could not locate upper management (Chris W.) and then second Eric was able tooOnce the manager even came on he fail to assist BenjaminAfter speaking with customer service I understand you have a policy in place but as I explained I was unaware ofI would not HAVE PAID ANNUAL prices knowing it was possibility I would LOSE my moneyI had a lot of phone and chat inquires where services were changed added and deletedA lot was said and offered I don't recall a day policy or lose allDon
I purchased bookkeeping from ***, before GoDaddy took it overwith the understanding when I had the original service I could cancel anytime and receive a prorated refundIt does not support my new bank and is therefore useless to meAfter cancelling yesterday, I requested a prorated refund and was told I "should have thought of that before canceling." NOWHERE during the cancellation process was so much as a hint I might be refused a refund for the months of unused time, nor can I find such a policy mentioned on the pages where one actually purchases the serviceI now have no access to the (useless to me) service, my data was deleted during the cancellation according to the website, and I have no refund to bootI want a refund for the remaining time
I used Goddady service two years agoI never knew my service will be renewed automatically but it was renewed last monthGoddady said they sent me email about this but I never read any of their emails
Now I understand the renewal service was set up as default without your knowledge and no paper notice sent out regarding the renewalFurther more, if you cancel you service after days of auto renewal, you will not get refund
This business practice is like a scam to me and I have seen so many people are victims of this practice
I think Goddady should stop such business practice
Go Daddy has business practices to trick customers and to make more money that are disgustingThey state that they sent me an email saying that my cpanel hosting was about to be cut off and explaining that I would have to pay an extra $(on top of the actual renewal) to get it back the way it was, when I call on the same day it expired! They just deleted everythig without acknowledging that they would if I didnt pay before the renewal dateThen I call and both the agent and supervisor called Alejandro starting arguing with me and talking over me, raising their voice talking about my responsabilities and a whole bunch or crap, I demand that call to be heard by the QA deparment specifically the one where the supervisor keeps talking over me, this is just the worts expeirence I have ever had with any companyOver this agent and supervisor I changed my providers I will not buy nothing else from them or even consider to do anything with them ever again
My wife owns Pope Counseling Center (***) and we began using GoDaddy's SEO services in October of After speaking with the sales rep, a website evaluation and discussing our goals we decided to move forward with a month campaign to reach our goals for specified key wordsAfter the onboarding phase I received access to the SEO dashboard and realized only keywords were included and of them were wrongI called Godaddy and informed them of this and also advised there were keywords missing that we discussedAll of my keywords targeted surrounding areas, ie counseling in city, state, couples counseling, city, state, etcThey said they would correct this and that never happenedFor the one keyword that was listed correctly, my ranking dropped 40+ spots and when questioned, Godaddy said that is unusualAlso, in the SEO dashboard, there were link building directories provided showing work done, but I have never showed up in any of these directo
I was a customer with godaddy for several years I purchased all of my domains through the website and hosted all of my websites on their serversI was in the hospital for a few months due to a health issuesDuring that time, I was also a victim of identity fraudSomeone got a hold of my debit cardsMy cards were cancelled but the autopay was not updated for several of my service providers including GodaddyWhen I was finally released from hospital, I was shocked when my websites were no longer liveI called Godaddy and they said my websites were deletedI asked to speak with a manager and they transferred me to Andrew ***He told me my websites could be recovered but I would be charged a $recovery feeI explained my situation but he was extremely nasty and condescending through the entire conversationRepeatedly saying it was fault and how didn't I have a backup He was like why should I waive the recovery fee for youI told him I was a customer with godaddy at th
My c
r with GoDaddy is: *** The address on file with GoDaddy is my ex-husband's mailing address: ** *** ***, West Milford, NJ I am now in France, and I will update my address shortly on my GoDaddy accountMy former website *** was and is being hosted by GoDaddy since September of 2007, without a billing issue until now By April 2014, the time of my hosting autorenewal, I called GoDaddy at their Scottsdale office; asking them to cancel the autorenewal, given the fact that I would not have Internet access for long, not to mention my laptop had been stolen in Brazil where I was living at the time I came out of my spiritual retreat end of August 2016, more than two years after having cancelled my autorenewal It is then that I found out my domain name, doniamili.com, had expired sometime in I did not think anything of it since I had cancelled the autorenewal Then MC started cantacting me, they had closed my account at some point sinc
I have been a customer of Godaddy.com for yearsI presently have domain names Over the past years I would get an email a few weeks before each domain name was due for renewalI then had the opportunity to decide whether or not I wanted to renew or drop that domain nameI had a conversation with someone about my bill for a website builder and about dropping one of my domain names which I was no longer usingThat was what we discussedNow I find that godaddy.com automatically renewed all of my domains for another year even though some of them weren't due until August 2018, July 2018, August 2017, July Of course they charged it to my credit card that they had on fileTHIS WAS NOT AUTHORIZEDThey told me that since the domain name was renewed they cannot refund me my money
This is totally unethical and unbusiness-like
THEY HAD NO RIGHT TO RENEW DOMAIN NAMES THAT WERE NOT EVEN CLOSE TO THE EXPIRATION DATE
I don't understand how you can give this company a
My information was compromised by an online predator which caused all my accounts to shut downI had all of my cards reissued with new numbersIt was hard for me to keep up with every single thing I had on auto payGoddady shut my bushings page down as a result to my info being compromised and now wants to charge me $to reactivate my business page
I have been a member of Go Daddy services for over yearsFor the last years I have not been able to access my account because over yeas ago it was setup with my stage nameI cannot access my accounts I have with Go Daddy They have screwed up my email access and have also been billing me for products I do not know what I am being billed forI have moved from the physical address they have on file and I need to resolve these issuesI have lost business that is now a substantial amount to be brought to civil courtBelow is a receipt for billing for product I do not know or can control
Hello *** ***,
You sent a payment of $USD to GoDaddy.com, LLC
([email protected])
It may take a few moments for this transaction to appear in your account
Merchant
GoDaddy.com, LLC
[email protected]
###-###-#### Instructions to merchant
You haven't entered any instructions
Description Unit price Qty Amount
.COM Domain Name Renewal - Year (recurring)
$
Justin; a representative of Godaddy.com called me soliciting his businessI stated "no thanks" & hung up He called directly back and abruptly states that I should NOT hang up on him & that one of our employers had business with himI stated I understood that, That he is soliciting and that THAT employee HAD stated in the past he wishes not to ever take the call and had to hang up a second time
I was mislead to believe that I needed a specialized hosting plan to provide premium, uninterrupted, reliable service to host a e-commmerce website which was already running on a different hosting plan that I had been using for years Upon purchasing said plan, it was more unreliable than the original plan - which I had to mutually maintain This additional hosting plan also included other required features to operate, such as an SSL, of course at an additional cost to me The websites crashed on numerous occasions and when I contacted customer service I was told that it was hardware issues and that I must wait for 24-hours These continued outages and slow, lagging access times cost me income, customers and left a negative image for having an unreliable product
At significant expense, and a decade of loyalty, I was left no alternative but to move my services to a competitor The move was troublesome and extensive, but ultimately unavoidable with the poor and unreliable s