In August of I was contacted by a representative from Go Daddy.comI was, at the time, a current customer of GD.com and I still amI was offered a new email plan that required us migrating (changing all account data) our existing email accounts, but was offered the new plan at zero additional cost for the migrationThis would require that we endure a period of email outage, several hours of computer work in our home, the creation of bafiles
I agreed to accept the new terms, paid for the new plan in advance, and performed all of the steps on our computers and mobile devicesI was then informed by a Go Daddy supervisor, Andrew M***, that the "new plan" was actually not available to me at that time and that I would have to undo the days work, reestablish the proper configurations on my computers and mobile devices, and then wait for a financial credit to be applied to my cc accountThis literally represented 1/days of wasted timeFurther, MrM*** or one of his
On 20-Feb-I paid $to renew imaginary.nu for TWO yearsI spent weeks going back and forth with customer service and ccltd department receiving no satisfactory resolutionsFinally I reached out to Key-Systems GmbH, the company GoDaddy brokers international domain renewals through, and they provided a satisfactory resolution HOWEVER they indicated that they only received a ONE YEAR renewal keySo, I am here because I purchased a TWO YEAR renewal however GoDaddy submitted a ONE YEAR renewal keyI have been fighting with GoDaddy to get this renewal straightened out since 20-Feb-and I am beyond frustrated with their lack of resolution at this pointI shouldn't have to chase a domain registration company for a solid month (STILL with no resolution in sight) because they did not renew a domain properly
I purchased a website, URL, and email package from godaddy a few years ago I have renewed it annually with no problems This year I went to renew, and while I was a few days late, it said I could still renew I noticed the URL wasn't on my list for renewals I called in after I renewed the website and email and was told that I had cancelled the URL several weeks prior I did NOT cancel the URL because it's for a customer of mine who I handle the website I told them I needed the URL back and they told me there was nothing they could do I am now in a bind from Godaddy because my customer wants their website back up and I cannot deliver I am not sure what happened with the URL or why their system shows I cancelled it but I would not have cancelled it, and no one else has my username or password to access my Godaddy account
The worse experience everI am only giving them one star because I have to select oneThis company deserves a big zeroI am a small business owner and wanted to put a website together for my business but since I am not a professional website builder, I needed their support and had some issues I need them to help me with, but every time I called them for help, they told me I did not have the correct package, so they kept charging me to upgrade every timeThey will not give you a solution to your problems when you call them and they are not trained properly in their tech support department They are however very well trained to keep selling you more and more products for every time you call them and need their helpThey are rude and do not care about their paying customersIf you do not keep upgrading their packages, they will cut you lose in a second They have no care about all the work you put into building your website, they will delete it in a second if you do not keep paying them more moneyI am very disappointed and wasted my time with them For the price they charge we would think we would get great serviceDo not fall into the hype of their commercial advertising, it is a scam and their packages are miss-leadingBeware, do not use this company
On 8/12/2016, I placed an offer for of $for *** to ***This offer was declined by ***On 8/13/2016, *** was listed for sale by auction on GoDaddy.com for a Buy It Now price of $I purchased the domain and domain transfer (Order #***) from GoDaddy for a total price of $I called GoDaddy twice between 8/13/and 8/18/to confirm that the sale had gone throughBoth times, I was informed that the sale was guaranteed and that the seller, ***, was in the process of providing transfer informationOn 8/19/2016, I received a cancellation email (Refund Receipt # ***R) notifying me the transaction had been cancelledI called and spoke first with Rep Brandon @12pm, who stated that they were contacting *** to see what had happened, and then with Supervisor Marcus (who started off the call with the caveat that he was sick and his answers would be short and to the point), who said that
Called to inquire about charge on credit card statement Told that I had enrolled in auto-renewal program for annual payment for monthly web and email services Explained that I had not used services at all and wanted to cancel They cancelled services but denied refund, even partial refund Expected at least a refund of or months of the fee, given that they had cancelled it Said that I had to cancel within days of auto-renewal date Said that they had sent email to me about auto-renewal, but I did not see charge until it showed up on credit card
Worst customer service EVER Sell me to port out my existing number for a $a month plan days later when I call they tell me that I can't port it out to that plan and they messed up I have to pay $a month instead! (the old up-sell like the cable companies)
ZERO empathy, ZERO ownership of the problem and offered a measly amount and cut the service period in half from years to Even the Supervisor (or Admin as they call it) was horrible
Time to take domains and hosting elsewhere! DON'T TRUST THEM WITH SOMETHING LIKE A PHONE NUMBER WHERE THEY CAN ERR AND YOU LOOSE THE NUMBER
Buyer Beware!
I was lead to believe by customer service rep and website that I was getting a web page for years for the aggreed price I paidLater I was told to keep my page running I must pay an additional fees monthly or yearly
No where on their website, by the rep I spoke with before I purchased,or at checkout was it explained that these extra services would need to be purchased to keep my site running
I have several domain names and hosting services with GoDaddyOne account that I have not even used (***) went into repayment in FebruaryMultiples times prior to the one year auto-renew I tried to cancelI was called by GoDaddy during business hours, which I previously indicated I could not answer out of fear of jeapordizing my jobI called back immediately - only to reach an unknown numberI tried to login to my account, but because they have been merged in the past, this did not work (a repeat problem I have had them address in the past)They called today (4/12), I told them, but they refused to assistI spoke to a service representative, Matt, and his supervisor, DonnieMatt quoted me the day cancellation policy, which I stated was irrelevant due to my attempts and that they are charging me for one year of a product I do not useDonnie did the same and was quite rude, turned off auto renew as if this was a favor, and ultimately he hung up on me (purposel
I tried to purchase a domain name from Go Daddy and paid $for what appeared to be the domain I wanted There was no obvious mention that this was simply purchasing the right to ask the seller if they would consider a separate offer This should be more clear on their site However, I decided to continue with the service since I wanted the site and thought it was for sale, since they were offering this negotiation However, after weeks of not hearing back from them after several emails and calls, they said they were still trying to reach the seller Then a few days later I received a call saying that it was not for sale So, they basically took $from me for the right to ask something of someone that wasn't for sale That is a scam, if I've ever heard of one! They sold me something that doesn't exist and wasn't available When I called them to ask for a refund, they said the service was performed and they don't owe me anything What service? It would be one thing if th
I called Go Daddy in December of to cancel a domain name The representative explained a complex way to cancel which was difficult to understand He proceeded to sell me a membership worth $1,and reassured me if I joined this then I will have no further charges However, I was charged $for a "privacy protecter" feature a few days later I had spent an hour on the phone with the representative and understood that I would not be charged this amount if I paid the $1,for the club membership I called today and spent another hour on the phone and they refused to reimburse the $charge, even though I had already paid the $1,for membership They claim I was outside the day period - but I originally within this period and the representative did not clearly explain the process to cancel the domain All in all, it seems GoDaddy makes processes overwhelmingly complex and difficult to cancel accounts They also try to sell you on a new service when you call i
On 1/I filed a complaint against Godaddy
The Complaint ID for that case is #***
The Revdex.com closed the complaint and considered it "resolved" because the company claimed it had done nothing wrong and had stated that they would "refund" me for a service that they conned me into purchasing
On top of that they allowed me to be extorted on their platform
On January 19th, I recieved an email from godaddy with the subject line of "refund requested"
"We've received a request to refund the following order:
Your refund receipt number is:
January 19, 10:AM
QTY ITEM PRICE
-GoDaddy Auctions - Membership w/ DomainAlertPro Monitoring -$
-GoDaddy Auctions - Membership $
-DomainAlert(R) Pro Monitoring - Pack $
Subtotal: -$
Shipping & Handling: $
Tax: -$
Total: -$5.39"
** Please note that this was only a REQUEST and not a REFUND which they stated they would honorNot only did they use deceptive b
On Feb 9th, Godaddy emailed me to let me know my site had been flagged for malware that had been added to my remote web server They failed to mention in this notice that they disabled email functionality for my account in the process, despite my website being a portfolio website containing tutorials and also used on my resume It was not until this past weekend when diagnosing a different issue that this came up, and the solution required was to purchase a separate security package to help ensure the issue would not happen again
The issues here are multiple: This computer my site is on is already being scanned by their software, else I would have never been flagged in the first place Next, there is no indication that these files came from me or anything having to do with my home system, as many users are on a shared server like this -- it could have been a simple password hack on my godaddy account itself, my ftp account, or potentially the account of another user on the syste
I have been with GoDaddy for about ten years and never had a problem with any of my websites redirecting to other sitesI currently have five websites up on GoDaddy digitalseven.nyc thegrindny.com onythestory.com nylahd.com and brendan cochrane.com Recently GoDaddy purchased a company called *** which handles website ***tyAll of a sudden all of my websites are redirecting to other sites and having problems loading
GoDaddy told me to purchase SSL certificates which they maintained would make my sites secure and these problems would not occur anymoreThey also advised me to purchase the ***ty package which monitors and cleans your site and gives you regular checkupsNone of these additional products which cost me several hundred more dollars a year workThen a representative told me I need a firewall protection package which he indicated would be $70+ per month totalling over $year
I am maintaining that GoDaddy in conjunction with *** are looking at websites and
Godaddy refuses to stop charging our credit card for domain registrationI have canceled all the other services I had through them, but they will not let me cancel the domain registrationI have called times to try and cancel, but they tell me there is some sort of protective or security that was signed up on my domainsI do not recall signing up for this programIt's hard to know everything I have signed up for over the past years simply because I get 2-sales calles on my cell phone from them in a week and sales emails a dayI actually had to abandon my email address they had because they would not stop emailing even after I had asked to be taken off the sales listThey only stopped calling after I told them it was harassmentAt first they said I needed to send a copy of my drivers license to them to end the domain serviceNow they want that and a copy of my business license and the address on the business license must match the address they have on fileThe address t
We are an Australian based charity We acquired an Australian domain name (.au) through Go Daddy in We were originally billed and paid Australian Dollars Two years later (March 2016) we were invited to renew the Australian domain names for "$59.96"
We telephoned the Sydney telephone number shown on the e-mail invitation (02-9355-7491) and authorised the payment of $from our credit card However, unbeknown to us, and without our knowledge or authority, Go Daddy had changed the billing currency from A$ to US$, and then debited US$to our credit card (equivalent to A$83.30)
Had we known that Go Daddy had changed the billing currency from A$(AUD) to US$ (USD) or that Go Daddy would have billed us in US$, we would not have dealt with Go Daddy and would have removed the domain name to an honest organisation
We contacted Go Daddy twice on April 04, and again on April 05, We were given a royal run-around, but they did say that the problem happens
I am writing this letter to express my disdain and disbelief in relation to the experience I had with Go Daddy.com, LLC and its affiliatesI was in the process of updating my website but was told by a Go Daddy representative that I owed for the website and emailI informed the representative that this had already been paid forAt this point, I was told by Go Daddy's representative to contact my bank, and If it was found that it was a bank error, my service would be unsuspended and restored at no cost once they received the money from the bankI contacted my bank and it was deemed a bank error for this email and Website BuilderImmediately, they refunded Go DaddyGo Daddy failed to honor what the representative had told me once the issue was resolvedGo Daddy reinstated my email at no cost, but not my websiteThe most astounding statement I was told was that I would have to “take a loss” when I told one representative I never received my full month of service I paid for Tired
In order to prevent expiring of registered domain names, I renewed them via credit card on Godaddy.com web site I received an email a couple of days later with a large in bold banner saying "Renewal Failure Notice" Underneath it "Mistakes happenCredit cards expireThat's why we're contacting you" In order to prevent domains I have had for or so years from lapsing, I went back online and resubmitted order While checking credit card a week later, I found both charges went through I called godaddy customer service to remove second charge, and they refused, saying they would have to cancel the website domains as opposed to reducing the renewal period to the original year purchased
I purchased a domain name called "ufe.me" by errorI sent and email and called GoDaddy right after, and I was told that I was going to get a full refund within the next business daysCouple of days later I get an email from GoDaddy telling me that they will not get me a refund at all based on their policyThe rep Amanda which I talk to over the phone, verified and confirmed that I was going to get a full refundEver since I got the email from them I have had a battle back and forth with themI cannot believe that this company tells lies to customers about refunds
I have emails from them, let me know if you need me to forward them to you
I signed up for their domain buying service It said I would be contacted by an agent They took my money and I never heard anything more from them I spent hours on the phone and chat service with them No one ever followed up with my Shameful!
In August of I was contacted by a representative from Go Daddy.comI was, at the time, a current customer of GD.com and I still amI was offered a new email plan that required us migrating (changing all account data) our existing email accounts, but was offered the new plan at zero additional cost for the migrationThis would require that we endure a period of email outage, several hours of computer work in our home, the creation of bafiles
I agreed to accept the new terms, paid for the new plan in advance, and performed all of the steps on our computers and mobile devicesI was then informed by a Go Daddy supervisor, Andrew M***, that the "new plan" was actually not available to me at that time and that I would have to undo the days work, reestablish the proper configurations on my computers and mobile devices, and then wait for a financial credit to be applied to my cc accountThis literally represented 1/days of wasted timeFurther, MrM*** or one of his
On 20-Feb-I paid $to renew imaginary.nu for TWO yearsI spent weeks going back and forth with customer service and ccltd department receiving no satisfactory resolutionsFinally I reached out to Key-Systems GmbH, the company GoDaddy brokers international domain renewals through, and they provided a satisfactory resolution HOWEVER they indicated that they only received a ONE YEAR renewal keySo, I am here because I purchased a TWO YEAR renewal however GoDaddy submitted a ONE YEAR renewal keyI have been fighting with GoDaddy to get this renewal straightened out since 20-Feb-and I am beyond frustrated with their lack of resolution at this pointI shouldn't have to chase a domain registration company for a solid month (STILL with no resolution in sight) because they did not renew a domain properly
I purchased a website, URL, and email package from godaddy a few years ago I have renewed it annually with no problems This year I went to renew, and while I was a few days late, it said I could still renew I noticed the URL wasn't on my list for renewals I called in after I renewed the website and email and was told that I had cancelled the URL several weeks prior I did NOT cancel the URL because it's for a customer of mine who I handle the website I told them I needed the URL back and they told me there was nothing they could do I am now in a bind from Godaddy because my customer wants their website back up and I cannot deliver I am not sure what happened with the URL or why their system shows I cancelled it but I would not have cancelled it, and no one else has my username or password to access my Godaddy account
The worse experience everI am only giving them one star because I have to select oneThis company deserves a big zeroI am a small business owner and wanted to put a website together for my business but since I am not a professional website builder, I needed their support and had some issues I need them to help me with, but every time I called them for help, they told me I did not have the correct package, so they kept charging me to upgrade every timeThey will not give you a solution to your problems when you call them and they are not trained properly in their tech support department They are however very well trained to keep selling you more and more products for every time you call them and need their helpThey are rude and do not care about their paying customersIf you do not keep upgrading their packages, they will cut you lose in a second They have no care about all the work you put into building your website, they will delete it in a second if you do not keep paying them more moneyI am very disappointed and wasted my time with them For the price they charge we would think we would get great serviceDo not fall into the hype of their commercial advertising, it is a scam and their packages are miss-leadingBeware, do not use this company
On 8/12/2016, I placed an offer for of $for *** to ***This offer was declined by ***On 8/13/2016, *** was listed for sale by auction on GoDaddy.com for a Buy It Now price of $I purchased the domain and domain transfer (Order #***) from GoDaddy for a total price of $I called GoDaddy twice between 8/13/and 8/18/to confirm that the sale had gone throughBoth times, I was informed that the sale was guaranteed and that the seller, ***, was in the process of providing transfer informationOn 8/19/2016, I received a cancellation email (Refund Receipt # ***R) notifying me the transaction had been cancelledI called and spoke first with Rep Brandon @12pm, who stated that they were contacting *** to see what had happened, and then with Supervisor Marcus (who started off the call with the caveat that he was sick and his answers would be short and to the point), who said that
Called to inquire about charge on credit card statement Told that I had enrolled in auto-renewal program for annual payment for monthly web and email services Explained that I had not used services at all and wanted to cancel They cancelled services but denied refund, even partial refund Expected at least a refund of or months of the fee, given that they had cancelled it Said that I had to cancel within days of auto-renewal date Said that they had sent email to me about auto-renewal, but I did not see charge until it showed up on credit card
Worst customer service EVER Sell me to port out my existing number for a $a month plan days later when I call they tell me that I can't port it out to that plan and they messed up I have to pay $a month instead! (the old up-sell like the cable companies)
ZERO empathy, ZERO ownership of the problem and offered a measly amount and cut the service period in half from years to Even the Supervisor (or Admin as they call it) was horrible
Time to take domains and hosting elsewhere! DON'T TRUST THEM WITH SOMETHING LIKE A PHONE NUMBER WHERE THEY CAN ERR AND YOU LOOSE THE NUMBER
Buyer Beware!
I was lead to believe by customer service rep and website that I was getting a web page for years for the aggreed price I paidLater I was told to keep my page running I must pay an additional fees monthly or yearly
No where on their website, by the rep I spoke with before I purchased,or at checkout was it explained that these extra services would need to be purchased to keep my site running
I have several domain names and hosting services with GoDaddyOne account that I have not even used (***) went into repayment in FebruaryMultiples times prior to the one year auto-renew I tried to cancelI was called by GoDaddy during business hours, which I previously indicated I could not answer out of fear of jeapordizing my jobI called back immediately - only to reach an unknown numberI tried to login to my account, but because they have been merged in the past, this did not work (a repeat problem I have had them address in the past)They called today (4/12), I told them, but they refused to assistI spoke to a service representative, Matt, and his supervisor, DonnieMatt quoted me the day cancellation policy, which I stated was irrelevant due to my attempts and that they are charging me for one year of a product I do not useDonnie did the same and was quite rude, turned off auto renew as if this was a favor, and ultimately he hung up on me (purposel
I tried to purchase a domain name from Go Daddy and paid $for what appeared to be the domain I wanted There was no obvious mention that this was simply purchasing the right to ask the seller if they would consider a separate offer This should be more clear on their site However, I decided to continue with the service since I wanted the site and thought it was for sale, since they were offering this negotiation However, after weeks of not hearing back from them after several emails and calls, they said they were still trying to reach the seller Then a few days later I received a call saying that it was not for sale So, they basically took $from me for the right to ask something of someone that wasn't for sale That is a scam, if I've ever heard of one! They sold me something that doesn't exist and wasn't available When I called them to ask for a refund, they said the service was performed and they don't owe me anything What service? It would be one thing if th
I called Go Daddy in December of to cancel a domain name The representative explained a complex way to cancel which was difficult to understand He proceeded to sell me a membership worth $1,and reassured me if I joined this then I will have no further charges However, I was charged $for a "privacy protecter" feature a few days later I had spent an hour on the phone with the representative and understood that I would not be charged this amount if I paid the $1,for the club membership I called today and spent another hour on the phone and they refused to reimburse the $charge, even though I had already paid the $1,for membership They claim I was outside the day period - but I originally within this period and the representative did not clearly explain the process to cancel the domain All in all, it seems GoDaddy makes processes overwhelmingly complex and difficult to cancel accounts They also try to sell you on a new service when you call i
On 1/I filed a complaint against Godaddy
The Complaint ID for that case is #***
The Revdex.com closed the complaint and considered it "resolved" because the company claimed it had done nothing wrong and had stated that they would "refund" me for a service that they conned me into purchasing
On top of that they allowed me to be extorted on their platform
On January 19th, I recieved an email from godaddy with the subject line of "refund requested"
"We've received a request to refund the following order:
Your refund receipt number is:
January 19, 10:AM
QTY ITEM PRICE
-GoDaddy Auctions - Membership w/ DomainAlertPro Monitoring -$
-GoDaddy Auctions - Membership $
-DomainAlert(R) Pro Monitoring - Pack $
Subtotal: -$
Shipping & Handling: $
Tax: -$
Total: -$5.39"
** Please note that this was only a REQUEST and not a REFUND which they stated they would honorNot only did they use deceptive b
On Feb 9th, Godaddy emailed me to let me know my site had been flagged for malware that had been added to my remote web server They failed to mention in this notice that they disabled email functionality for my account in the process, despite my website being a portfolio website containing tutorials and also used on my resume It was not until this past weekend when diagnosing a different issue that this came up, and the solution required was to purchase a separate security package to help ensure the issue would not happen again
The issues here are multiple: This computer my site is on is already being scanned by their software, else I would have never been flagged in the first place Next, there is no indication that these files came from me or anything having to do with my home system, as many users are on a shared server like this -- it could have been a simple password hack on my godaddy account itself, my ftp account, or potentially the account of another user on the syste
I have been with GoDaddy for about ten years and never had a problem with any of my websites redirecting to other sitesI currently have five websites up on GoDaddy digitalseven.nyc thegrindny.com onythestory.com nylahd.com and brendan cochrane.com Recently GoDaddy purchased a company called *** which handles website ***tyAll of a sudden all of my websites are redirecting to other sites and having problems loading
GoDaddy told me to purchase SSL certificates which they maintained would make my sites secure and these problems would not occur anymoreThey also advised me to purchase the ***ty package which monitors and cleans your site and gives you regular checkupsNone of these additional products which cost me several hundred more dollars a year workThen a representative told me I need a firewall protection package which he indicated would be $70+ per month totalling over $year
I am maintaining that GoDaddy in conjunction with *** are looking at websites and
Godaddy refuses to stop charging our credit card for domain registrationI have canceled all the other services I had through them, but they will not let me cancel the domain registrationI have called times to try and cancel, but they tell me there is some sort of protective or security that was signed up on my domainsI do not recall signing up for this programIt's hard to know everything I have signed up for over the past years simply because I get 2-sales calles on my cell phone from them in a week and sales emails a dayI actually had to abandon my email address they had because they would not stop emailing even after I had asked to be taken off the sales listThey only stopped calling after I told them it was harassmentAt first they said I needed to send a copy of my drivers license to them to end the domain serviceNow they want that and a copy of my business license and the address on the business license must match the address they have on fileThe address t
We are an Australian based charity We acquired an Australian domain name (.au) through Go Daddy in We were originally billed and paid Australian Dollars Two years later (March 2016) we were invited to renew the Australian domain names for "$59.96"
We telephoned the Sydney telephone number shown on the e-mail invitation (02-9355-7491) and authorised the payment of $from our credit card However, unbeknown to us, and without our knowledge or authority, Go Daddy had changed the billing currency from A$ to US$, and then debited US$to our credit card (equivalent to A$83.30)
Had we known that Go Daddy had changed the billing currency from A$(AUD) to US$ (USD) or that Go Daddy would have billed us in US$, we would not have dealt with Go Daddy and would have removed the domain name to an honest organisation
We contacted Go Daddy twice on April 04, and again on April 05, We were given a royal run-around, but they did say that the problem happens
I am writing this letter to express my disdain and disbelief in relation to the experience I had with Go Daddy.com, LLC and its affiliatesI was in the process of updating my website but was told by a Go Daddy representative that I owed for the website and emailI informed the representative that this had already been paid forAt this point, I was told by Go Daddy's representative to contact my bank, and If it was found that it was a bank error, my service would be unsuspended and restored at no cost once they received the money from the bankI contacted my bank and it was deemed a bank error for this email and Website BuilderImmediately, they refunded Go DaddyGo Daddy failed to honor what the representative had told me once the issue was resolvedGo Daddy reinstated my email at no cost, but not my websiteThe most astounding statement I was told was that I would have to “take a loss” when I told one representative I never received my full month of service I paid for Tired
In order to prevent expiring of registered domain names, I renewed them via credit card on Godaddy.com web site I received an email a couple of days later with a large in bold banner saying "Renewal Failure Notice" Underneath it "Mistakes happenCredit cards expireThat's why we're contacting you" In order to prevent domains I have had for or so years from lapsing, I went back online and resubmitted order While checking credit card a week later, I found both charges went through I called godaddy customer service to remove second charge, and they refused, saying they would have to cancel the website domains as opposed to reducing the renewal period to the original year purchased
I purchased a domain name called "ufe.me" by errorI sent and email and called GoDaddy right after, and I was told that I was going to get a full refund within the next business daysCouple of days later I get an email from GoDaddy telling me that they will not get me a refund at all based on their policyThe rep Amanda which I talk to over the phone, verified and confirmed that I was going to get a full refundEver since I got the email from them I have had a battle back and forth with themI cannot believe that this company tells lies to customers about refunds
I have emails from them, let me know if you need me to forward them to you
I signed up for their domain buying service It said I would be contacted by an agent They took my money and I never heard anything more from them I spent hours on the phone and chat service with them No one ever followed up with my Shameful!