I contacted my ***, my current provider of my toll free number, about the new numbers on Monday, June 5th Anticipating a competitive process of being the first to register vanity numbers, I began calling them a little before 8AM (5AM PST, which is the time they open for business) The first agent I spoke to, Cesar A***, said he had no idea of what I was talking about He claimed he had never even heard of the prefix and it wasn't showing anywhere on his system I advised that it was on ***'s website, but he said that he wasn't aware of that, either The call with Cesar lasted for about minutes when I finally asked to speak to a managerCesar said that no managers would be available for two hours, and offered to create a case number (***) to have someone from Porting or the management team contact me
Sensing this was incorrect, I called back immediately and got another agentThis agent was very helpful, but advised that people had alr
In January of I (*** ***) cancelled my account with godaddyI walked through the process with a customer service agentAt the end of the phone call I was assured that everything pertaining to my account had been cancelled I received an email for renewal the day after I cancelled my account, which the customer service agent told me I would likely receive but not to worry about it as it was simply because of the timing of my cancellationI did not receive another email until July of When I looked into what I thought must have been a bill sent in error, I discovered godaddy had not in fact cancelled my account but had been billing me for renewal since JanuaryI phoned to speak to their customer service department on August 12, 2016, and was told that while they would refund me one month, it was my fault for not catching their error sooner and that they would not refund me for the previous monthsThis was in spite of the fact that A) it was their error for billing m
I signed up for a website hosting plan and was encouraged to pay the plan for the entire yearDuring my time of enrolling with a representative over the phone I was not told that after days there is a no refund policyI called on the 32nd day to cancel my website hosting and to receive a refund of the remaining balance of $They refuse to cancel my service, got very unprofessional with meArgued back and forth with me and refuse to pull the call
Godaddy refuses to stop charging our credit card for domain registrationI have canceled all the other services I had through them, but they will not let me cancel the domain registrationI have called times to try and cancel, but they tell me there is some sort of protective or security that was signed up on my domainsI do not recall signing up for this programIt's hard to know everything I have signed up for over the past years simply because I get 2-sales calles on my cell phone from them in a week and sales emails a dayI actually had to abandon my email address they had because they would not stop emailing even after I had asked to be taken off the sales listThey only stopped calling after I told them it was harassmentAt first they said I needed to send a copy of my drivers license to them to end the domain serviceNow they want that and a copy of my business license and the address on the business license must match the address they have on fileThe address t
I have never experience customer support that goes word to word with a customerI called godaddy to inquire about when my account would be credited my refundAfter cancelling my services on the previous Thursday and speaking with customer service I was expecting to be fully refunded my unused servicesI'm and was upset and had a nasty attitude after speaking with two customer service representives in which I explained myself to several times and not to be understoodThe first representives could not locate upper management (Chris W.) and then second Eric was able tooOnce the manager even came on he fail to assist BenjaminAfter speaking with customer service I understand you have a policy in place but as I explained I was unaware ofI would not HAVE PAID ANNUAL prices knowing it was possibility I would LOSE my moneyI had a lot of phone and chat inquires where services were changed added and deletedA lot was said and offered I don't recall a day policy or lose allDon
holding me hostage $and refuse to allow me to move my domain to a cheaper provider they refuse to allow me to move to any provider and are holding me hostage to there over priced domainsthey refuse to allow me to change to another provider for $a yeari own all rights to my domain *** and deman to locks be removedthey decine every attempt to move this domain
I have been trying to close my account for about a year nowI setup two factor authentication using google authenticator but I no longer have that phone so I cannot authenticate with my deviceI can't close my account and the helpdesk cannot help me
I am writing this letter to express my disdain and disbelief in relation to the experience I had with Go Daddy.com, LLC and its affiliatesI was in the process of updating my website but was told by a Go Daddy representative that I owed for the website and emailI informed the representative that this had already been paid forAt this point, I was told by Go Daddy's representative to contact my bank, and If it was found that it was a bank error, my service would be unsuspended and restored at no cost once they received the money from the bankI contacted my bank and it was deemed a bank error for this email and Website BuilderImmediately, they refunded Go DaddyGo Daddy failed to honor what the representative had told me once the issue was resolvedGo Daddy reinstated my email at no cost, but not my websiteThe most astounding statement I was told was that I would have to “take a loss” when I told one representative I never received my full month of service I paid for Tired
I received a bill on my credit card today, 4-15,17, for an automatic renewal of a GoDaddy domain name going back to an account of years agoThe renewal notice was sent to an email address that I have not used for yearsI called the customer service department and spoke with Curtis and later his supervisor Colton, both were courteous but unable to issue credit because of policies beyond their controlI am years old on a fixed income, this charge ($151.70) for a domain name for which I have no use in the next years is a significant financial burdenThe GoDaddy policies regarding automatic renewal appear predatory, especially to senior citizensThe first notice I received was the bill on my credit cardI would greatly appreciate if you would look into this matter and encourage GoDaddy to issue credit
I don't believe I've ever established a relationship with GoDaddyYet, somehow, they've managed to pull over $in service fees via auto-debit to my accountI've tried to resolve this matter through my bank but my bank alleges that GoDaddy submitted documentation to prove their claimI've since requested all documentation so that I can review these myself
GoDaddy has violated my rights (below) as defined by the CFPB (see cfpb.gov):
Federal law provides certain protections for recurring automatic debit paymentsYou have the right to stop a company from taking automatic payments from your account, even if you previously allowed them(Immediately after discovering the first unexpected charge from GoDaddy back in February 2018, I sent a letter in which I revoked all automatic payments and demanded the cancelation and closure of any and all accounts with my name
Furthermore, per the CFPB: The company must give you a copy of the terms of your payment authorizationThe payme
I have been a loyal Godaddy customer for many yearsRecently, I keep getting logged out of webmail on both my phone and computer and when I try to put in my password, it says that it's incorrect
I submit an email to change the password, and it takes upwards of minutes to receive the password reset email
I tried calling in about this and spoke to an extremely rude and unhelpful agent, who did not want to help me because I did not have my pin code which I set up nearly a decade ago
She tried to send an email authorization code with a one time PIN and this also took over minutes once she said that she sent it for it to arrive in my inbox
Godaddy is causing damage to my business by locking me out of my email account and not letting me log in with my password!
I am customer #***
I was a customer with godaddy for several years I purchased all of my domains through the website and hosted all of my websites on their serversI was in the hospital for a few months due to a health issuesDuring that time, I was also a victim of identity fraudSomeone got a hold of my debit cardsMy cards were cancelled but the autopay was not updated for several of my service providers including GodaddyWhen I was finally released from hospital, I was shocked when my websites were no longer liveI called Godaddy and they said my websites were deletedI asked to speak with a manager and they transferred me to Andrew ***He told me my websites could be recovered but I would be charged a $recovery feeI explained my situation but he was extremely nasty and condescending through the entire conversationRepeatedly saying it was fault and how didn't I have a backup He was like why should I waive the recovery fee for youI told him I was a customer with godaddy at th
I signed up for a godaddy domain name on 9/2/to use for a business I had planned to startAfter several months, I realized this business was not one I wished to pursue and have not used the domain since then, around January At the time of purchase, it was not clear that auto-renewals would be set up for this product as it was the only payment option and typically auto-renewal is a separate selectionI also attempted at that time to remove credit card information on the account as I do not like to store my card information, but it appears that did not occurDue to the lack of clarity, I was not aware that I was set up for auto-renewal and my credit card was charged $on 9/2/17, which I only discovered due to late charges on this credit card as it had not been on my radar to monitor for new purchasesI called godaddy today, 11/20/17, to attempt to figure out why my credit card information would have been saved and I was told that the only way to remove a credit card fro
My go daddy account is being controlled by an ex employee! We have had this go daddy account since and we have been in business since 1987! Go daddy will only give me the domain name in my new account newenglandfoam.com BUT is still allowing this EX EMPLOYEE control New England Foam's website & New England Foam's email addresses!!! Go Daddy will not transfer MY WEBSITE & MY EMAIL ADDRESSES!!! I will be contacting Revdex.com and also a lawyer!!! This is terrorism and go daddy is allowing it!
*** *** ***
I renewed domains weeks ago via godaddy.com and paid $ The GoDaddy added domain privacy service amounting to $
I would like to make a Revdex.com complaint to get my $back and a previous $because the GoDaddy system automatically added domain privacy service fees without my knowledgeWhen I contacted GoDaddy to get my money back, they were were not able to help because I did not have a pin # which only GoDaddy could have given me
I then contacted Paypal since I made the payment of $to GoDaddy via my Paypal accountI submitted claims and appealed claims to Paypal to get my money back from GoDaddy but they were not understanding
I don’t understand how I can be charged a domain privacy service which I did not wantAs a customer, I am being forced into buying something which I did not want
As a last resort to complain about GoDaddy and Paypal, I am appealing to you
Just as a FYI - I would not have signed up for domain privacy service beca
I signed up two websites with GoDaddy, and I wish I never didThey built both sites for me, which took almost months to complete, and it wasn't even anything fancy and it wasn't cheapWhen I started to add products, that is when things went downhillThe site became super slow, and ran into a lot of issuesWhen I try to ask for help, they always want to charge me, even though they are the ones that built itThe most recent issue I had was all my products vanishing from the site, I almost had a heart attackWhen I call them to resolve it, they say it will take days to fix; are you kidding me! It took me months to add all the products and to have them vanish is not something you take lightlyI am honestly done with them and moving both of my sites somewhere else
Hello,
I purchased Business Website Builder through GoDaddy, which made claims and promised both online and over the phone that this would be a seamless experience and easy to use and it was anything BUT that I have struggled with it continuously and have done my best to make the most of it So instead I purchased *** through GoDaddy again, giving them my business to create my website Already it is far superior that the the Business Website Builder they sold me over Since I bought a second website builder product through them and haven't been able to use the initial Business Website Builder I simply asked for a refund on it No luck, Kayla on the phone but was nothing but short and condescending to me I in good faith tried repeatedly to use their product with no luck, I then bought a second product from them which I am ok with The fact they wont refund their crappy Business Website Builder as it did not live up to the promises they made is ridiculous
I used Goddady service two years agoI never knew my service will be renewed automatically but it was renewed last monthGoddady said they sent me email about this but I never read any of their emails
Now I understand the renewal service was set up as default without your knowledge and no paper notice sent out regarding the renewalFurther more, if you cancel you service after days of auto renewal, you will not get refund
This business practice is like a scam to me and I have seen so many people are victims of this practice
I think Goddady should stop such business practice
GoDaddy sold me a web hosting plan that included SSH accessI was unable to access SSH, ever -- The support staff at GoDaddy told me that it was due to an erroneous blacklisting of my IP address on their part that disallowed SSH accessWhen asked if there was anything that could be done to fix the issue, the customer service reptold me noWhen cancelling my plan, I asked the billing customer service rep for a refund as I was never delivered the SSH access that my plan includedI am still without a refund and am in the process of moving to Bluehost
My cr with GoDaddy is: *** The address on file with GoDaddy is my ex-husband's mailing address: ** *** ***, West Milford, NJ I am now in France, and I will update my address shortly on my GoDaddy accountMy former website *** was and is being hosted by GoDaddy since September of 2007, without a billing issue until now By April 2014, the time of my hosting autorenewal, I called GoDaddy at their Scottsdale office; asking them to cancel the autorenewal, given the fact that I would not have Internet access for long, not to mention my laptop had been stolen in Brazil where I was living at the time I came out of my spiritual retreat end of August 2016, more than two years after having cancelled my autorenewal It is then that I found out my domain name, doniamili.com, had expired sometime in I did not think anything of it since I had cancelled the autorenewal Then MC started cantacting me, they had closed my account at some point sinc
I contacted my ***, my current provider of my toll free number, about the new numbers on Monday, June 5th Anticipating a competitive process of being the first to register vanity numbers, I began calling them a little before 8AM (5AM PST, which is the time they open for business) The first agent I spoke to, Cesar A***, said he had no idea of what I was talking about He claimed he had never even heard of the prefix and it wasn't showing anywhere on his system I advised that it was on ***'s website, but he said that he wasn't aware of that, either The call with Cesar lasted for about minutes when I finally asked to speak to a managerCesar said that no managers would be available for two hours, and offered to create a case number (***) to have someone from Porting or the management team contact me
Sensing this was incorrect, I called back immediately and got another agentThis agent was very helpful, but advised that people had alr
In January of I (*** ***) cancelled my account with godaddyI walked through the process with a customer service agentAt the end of the phone call I was assured that everything pertaining to my account had been cancelled I received an email for renewal the day after I cancelled my account, which the customer service agent told me I would likely receive but not to worry about it as it was simply because of the timing of my cancellationI did not receive another email until July of When I looked into what I thought must have been a bill sent in error, I discovered godaddy had not in fact cancelled my account but had been billing me for renewal since JanuaryI phoned to speak to their customer service department on August 12, 2016, and was told that while they would refund me one month, it was my fault for not catching their error sooner and that they would not refund me for the previous monthsThis was in spite of the fact that A) it was their error for billing m
I signed up for a website hosting plan and was encouraged to pay the plan for the entire yearDuring my time of enrolling with a representative over the phone I was not told that after days there is a no refund policyI called on the 32nd day to cancel my website hosting and to receive a refund of the remaining balance of $They refuse to cancel my service, got very unprofessional with meArgued back and forth with me and refuse to pull the call
Godaddy refuses to stop charging our credit card for domain registrationI have canceled all the other services I had through them, but they will not let me cancel the domain registrationI have called times to try and cancel, but they tell me there is some sort of protective or security that was signed up on my domainsI do not recall signing up for this programIt's hard to know everything I have signed up for over the past years simply because I get 2-sales calles on my cell phone from them in a week and sales emails a dayI actually had to abandon my email address they had because they would not stop emailing even after I had asked to be taken off the sales listThey only stopped calling after I told them it was harassmentAt first they said I needed to send a copy of my drivers license to them to end the domain serviceNow they want that and a copy of my business license and the address on the business license must match the address they have on fileThe address t
I have never experience customer support that goes word to word with a customerI called godaddy to inquire about when my account would be credited my refundAfter cancelling my services on the previous Thursday and speaking with customer service I was expecting to be fully refunded my unused servicesI'm and was upset and had a nasty attitude after speaking with two customer service representives in which I explained myself to several times and not to be understoodThe first representives could not locate upper management (Chris W.) and then second Eric was able tooOnce the manager even came on he fail to assist BenjaminAfter speaking with customer service I understand you have a policy in place but as I explained I was unaware ofI would not HAVE PAID ANNUAL prices knowing it was possibility I would LOSE my moneyI had a lot of phone and chat inquires where services were changed added and deletedA lot was said and offered I don't recall a day policy or lose allDon
holding me hostage $and refuse to allow me to move my domain to a cheaper provider they refuse to allow me to move to any provider and are holding me hostage to there over priced domainsthey refuse to allow me to change to another provider for $a yeari own all rights to my domain *** and deman to locks be removedthey decine every attempt to move this domain
I have been trying to close my account for about a year nowI setup two factor authentication using google authenticator but I no longer have that phone so I cannot authenticate with my deviceI can't close my account and the helpdesk cannot help me
I am writing this letter to express my disdain and disbelief in relation to the experience I had with Go Daddy.com, LLC and its affiliatesI was in the process of updating my website but was told by a Go Daddy representative that I owed for the website and emailI informed the representative that this had already been paid forAt this point, I was told by Go Daddy's representative to contact my bank, and If it was found that it was a bank error, my service would be unsuspended and restored at no cost once they received the money from the bankI contacted my bank and it was deemed a bank error for this email and Website BuilderImmediately, they refunded Go DaddyGo Daddy failed to honor what the representative had told me once the issue was resolvedGo Daddy reinstated my email at no cost, but not my websiteThe most astounding statement I was told was that I would have to “take a loss” when I told one representative I never received my full month of service I paid for Tired
I received a bill on my credit card today, 4-15,17, for an automatic renewal of a GoDaddy domain name going back to an account of years agoThe renewal notice was sent to an email address that I have not used for yearsI called the customer service department and spoke with Curtis and later his supervisor Colton, both were courteous but unable to issue credit because of policies beyond their controlI am years old on a fixed income, this charge ($151.70) for a domain name for which I have no use in the next years is a significant financial burdenThe GoDaddy policies regarding automatic renewal appear predatory, especially to senior citizensThe first notice I received was the bill on my credit cardI would greatly appreciate if you would look into this matter and encourage GoDaddy to issue credit
I don't believe I've ever established a relationship with GoDaddyYet, somehow, they've managed to pull over $in service fees via auto-debit to my accountI've tried to resolve this matter through my bank but my bank alleges that GoDaddy submitted documentation to prove their claimI've since requested all documentation so that I can review these myself
GoDaddy has violated my rights (below) as defined by the CFPB (see cfpb.gov):
Federal law provides certain protections for recurring automatic debit paymentsYou have the right to stop a company from taking automatic payments from your account, even if you previously allowed them(Immediately after discovering the first unexpected charge from GoDaddy back in February 2018, I sent a letter in which I revoked all automatic payments and demanded the cancelation and closure of any and all accounts with my name
Furthermore, per the CFPB: The company must give you a copy of the terms of your payment authorizationThe payme
I have been a loyal Godaddy customer for many yearsRecently, I keep getting logged out of webmail on both my phone and computer and when I try to put in my password, it says that it's incorrect
I submit an email to change the password, and it takes upwards of minutes to receive the password reset email
I tried calling in about this and spoke to an extremely rude and unhelpful agent, who did not want to help me because I did not have my pin code which I set up nearly a decade ago
She tried to send an email authorization code with a one time PIN and this also took over minutes once she said that she sent it for it to arrive in my inbox
Godaddy is causing damage to my business by locking me out of my email account and not letting me log in with my password!
I am customer #***
I was a customer with godaddy for several years I purchased all of my domains through the website and hosted all of my websites on their serversI was in the hospital for a few months due to a health issuesDuring that time, I was also a victim of identity fraudSomeone got a hold of my debit cardsMy cards were cancelled but the autopay was not updated for several of my service providers including GodaddyWhen I was finally released from hospital, I was shocked when my websites were no longer liveI called Godaddy and they said my websites were deletedI asked to speak with a manager and they transferred me to Andrew ***He told me my websites could be recovered but I would be charged a $recovery feeI explained my situation but he was extremely nasty and condescending through the entire conversationRepeatedly saying it was fault and how didn't I have a backup He was like why should I waive the recovery fee for youI told him I was a customer with godaddy at th
I signed up for a godaddy domain name on 9/2/to use for a business I had planned to startAfter several months, I realized this business was not one I wished to pursue and have not used the domain since then, around January At the time of purchase, it was not clear that auto-renewals would be set up for this product as it was the only payment option and typically auto-renewal is a separate selectionI also attempted at that time to remove credit card information on the account as I do not like to store my card information, but it appears that did not occurDue to the lack of clarity, I was not aware that I was set up for auto-renewal and my credit card was charged $on 9/2/17, which I only discovered due to late charges on this credit card as it had not been on my radar to monitor for new purchasesI called godaddy today, 11/20/17, to attempt to figure out why my credit card information would have been saved and I was told that the only way to remove a credit card fro
My go daddy account is being controlled by an ex employee! We have had this go daddy account since and we have been in business since 1987! Go daddy will only give me the domain name in my new account newenglandfoam.com BUT is still allowing this EX EMPLOYEE control New England Foam's website & New England Foam's email addresses!!! Go Daddy will not transfer MY WEBSITE & MY EMAIL ADDRESSES!!! I will be contacting Revdex.com and also a lawyer!!! This is terrorism and go daddy is allowing it!
*** *** ***
I renewed domains weeks ago via godaddy.com and paid $ The GoDaddy added domain privacy service amounting to $
I would like to make a Revdex.com complaint to get my $back and a previous $because the GoDaddy system automatically added domain privacy service fees without my knowledgeWhen I contacted GoDaddy to get my money back, they were were not able to help because I did not have a pin # which only GoDaddy could have given me
I then contacted Paypal since I made the payment of $to GoDaddy via my Paypal accountI submitted claims and appealed claims to Paypal to get my money back from GoDaddy but they were not understanding
I don’t understand how I can be charged a domain privacy service which I did not wantAs a customer, I am being forced into buying something which I did not want
As a last resort to complain about GoDaddy and Paypal, I am appealing to you
Just as a FYI - I would not have signed up for domain privacy service beca
I signed up two websites with GoDaddy, and I wish I never didThey built both sites for me, which took almost months to complete, and it wasn't even anything fancy and it wasn't cheapWhen I started to add products, that is when things went downhillThe site became super slow, and ran into a lot of issuesWhen I try to ask for help, they always want to charge me, even though they are the ones that built itThe most recent issue I had was all my products vanishing from the site, I almost had a heart attackWhen I call them to resolve it, they say it will take days to fix; are you kidding me! It took me months to add all the products and to have them vanish is not something you take lightlyI am honestly done with them and moving both of my sites somewhere else
Hello,
I purchased Business Website Builder through GoDaddy, which made claims and promised both online and over the phone that this would be a seamless experience and easy to use and it was anything BUT that I have struggled with it continuously and have done my best to make the most of it So instead I purchased *** through GoDaddy again, giving them my business to create my website Already it is far superior that the the Business Website Builder they sold me over Since I bought a second website builder product through them and haven't been able to use the initial Business Website Builder I simply asked for a refund on it No luck, Kayla on the phone but was nothing but short and condescending to me I in good faith tried repeatedly to use their product with no luck, I then bought a second product from them which I am ok with The fact they wont refund their crappy Business Website Builder as it did not live up to the promises they made is ridiculous
I used Goddady service two years agoI never knew my service will be renewed automatically but it was renewed last monthGoddady said they sent me email about this but I never read any of their emails
Now I understand the renewal service was set up as default without your knowledge and no paper notice sent out regarding the renewalFurther more, if you cancel you service after days of auto renewal, you will not get refund
This business practice is like a scam to me and I have seen so many people are victims of this practice
I think Goddady should stop such business practice
GoDaddy sold me a web hosting plan that included SSH accessI was unable to access SSH, ever -- The support staff at GoDaddy told me that it was due to an erroneous blacklisting of my IP address on their part that disallowed SSH accessWhen asked if there was anything that could be done to fix the issue, the customer service reptold me noWhen cancelling my plan, I asked the billing customer service rep for a refund as I was never delivered the SSH access that my plan includedI am still without a refund and am in the process of moving to Bluehost
My c
r with GoDaddy is: *** The address on file with GoDaddy is my ex-husband's mailing address: ** *** ***, West Milford, NJ I am now in France, and I will update my address shortly on my GoDaddy accountMy former website *** was and is being hosted by GoDaddy since September of 2007, without a billing issue until now By April 2014, the time of my hosting autorenewal, I called GoDaddy at their Scottsdale office; asking them to cancel the autorenewal, given the fact that I would not have Internet access for long, not to mention my laptop had been stolen in Brazil where I was living at the time I came out of my spiritual retreat end of August 2016, more than two years after having cancelled my autorenewal It is then that I found out my domain name, doniamili.com, had expired sometime in I did not think anything of it since I had cancelled the autorenewal Then MC started cantacting me, they had closed my account at some point sinc