I’m having a hard time canceling the product that I purchase from themWhen I’m given the option for tech support the sales department picks upThen I’m told they do everythingThen why have a tech support option? I attempt to log into my account one time and was told online that my account is locked due to to many attemptsI call godaddy to work out this issue and find out the reason behind itI was told by the sales rep or whoever they call themselves that the do not know how many attempts it takes to lock an account nor do they have access to the domainBasically there’s not use for the tech support or salesLet’s just call them reps! All I got from this is a bill and useless informationNot to mention the attitude because I asked to many questionsAt this point I am very worried about my bank account and will no longer look for services from godaddy“Easy” should be noted as advertising on there behalfThe two step security with all the right codes have mad this a very difficult and frustrating taskIt is taking a lot long to cancel then to buyI wonder why! I would leave zero stars due to the payment of services non rendered!
GoDaddy convinced me to spend more money to switch my email over to a "better" email system and assured me that it would be seamless, that I would have all the support I needed "just a phone call away" Once the switch occurred, I found myself in need of support When I called, the person I spoke with told me I was "asking arbitrary questions" and he couldn't help me I guess after getting my money to upgrade, they focus on the next customer to 'upgrade' After this experience, I am now noticing all of the negative reviews on Yelp, Revdex.com, Google, etc I should have done my due diligence prior to signing up with this company Likely will cost me thousands now to switch to someone who will provide me with the support I need to do business Buyer Beware!
In January of I (*** ***) cancelled my account with godaddyI walked through the process with a customer service agentAt the end of the phone call I was assured that everything pertaining to my account had been cancelled I received an email for renewal the day after I cancelled my account, which the customer service agent told me I would likely receive but not to worry about it as it was simply because of the timing of my cancellationI did not receive another email until July of When I looked into what I thought must have been a bill sent in error, I discovered godaddy had not in fact cancelled my account but had been billing me for renewal since JanuaryI phoned to speak to their customer service department on August 12, 2016, and was told that while they would refund me one month, it was my fault for not catching their error sooner and that they would not refund me for the previous monthsThis was in spite of the fact that A) it was their error for billing m
This complaint falls under several categoriesI have a BIG problem with no resolve concerning GUARANTEE & WARRANTY-PRODUCT ISSUE-SERVICE ISSUE-REFUND/EXCHANGE ISSUEAfter being brushed off with a *too bad, you bought it* attitude from the phone reps, I am seeking the Revdex.com help
I purchased hosting from Godaddy, ONLY AFTER contacting support to purchase with confidenceI believed that the representatives would direct me to what I NEEDEDSo, I purchased Deluxe Hosting w/cPanel-Unlimited websites-Unlimited storage-Unlimited bandwidth
I didn't have any issues publishing the first siteIt was not until I was working on a second site that I began experiencing SEVERE service issuesSLOW is the best service receivedMore often I was constantly experiencing the site being DOWN because it exceeded RESOURCE limitsI contacted support several times about this & was only directed to UPGRADE for more moniesI refused that in December & asked for a refund because I was mo
advertising by Godaddy They do not honor their advertised prices
Recently I was prompted by a godaddy ad to purchase domain names for $ I happened to need a couple, so I took the bait Each search I did from the goddaddy domain name search page said I could have this or that particular domain for $ I understood this to be for $the first year only, (not my dispute, though they keep trying to frame that point as my dispute)
I spent a considerable amount of time ~hr, searching for suitable domain names that qualified for the $ Each time I clicked to send to the cart, it confirmed my $price Then when I went to go checkout, I could not purchase any of the domains for the $price, as advertised, instead a wooping 400% markup from what was just confirmed before
I contacted godaddy sales, and they would not honor the advertised price, even though I had screenshots (and still do) of what was advertised, what was confirmed, and what they would not ho
I signed up two websites with GoDaddy, and I wish I never didThey built both sites for me, which took almost months to complete, and it wasn't even anything fancy and it wasn't cheapWhen I started to add products, that is when things went downhillThe site became super slow, and ran into a lot of issuesWhen I try to ask for help, they always want to charge me, even though they are the ones that built itThe most recent issue I had was all my products vanishing from the site, I almost had a heart attackWhen I call them to resolve it, they say it will take days to fix; are you kidding me! It took me months to add all the products and to have them vanish is not something you take lightlyI am honestly done with them and moving both of my sites somewhere else
I have been a loyal Godaddy customer for many yearsRecently, I keep getting logged out of webmail on both my phone and computer and when I try to put in my password, it says that it's incorrect
I submit an email to change the password, and it takes upwards of minutes to receive the password reset email
I tried calling in about this and spoke to an extremely rude and unhelpful agent, who did not want to help me because I did not have my pin code which I set up nearly a decade ago
She tried to send an email authorization code with a one time PIN and this also took over minutes once she said that she sent it for it to arrive in my inbox
Godaddy is causing damage to my business by locking me out of my email account and not letting me log in with my password!
I am customer #***
In May of I purchased a different plan from GodaddyThe sales agent promised me that if I switched to this other plan, I would keep both my *** and *** email addressesBut when I switched to GoCentral website hosting, they deleted my *** without letting me know, without explaining that this email was attached to my shopping cartI asked them to restore it and they said if I paid over $
I asked them to honor the promises made by their sales agentSo I wrote this in Chat
7:25, Jul
*** ***: You are not listening nor responding to what I wroteYour sales agent said If I dropped my Shipping cart as it was not generating sales on my custom products it would save me moneyAnd three times! I asked if I would keep both emailsHE SAID I WOULD KEEP BOTH EMAIL ACCOUNTS! GOT IT!
7:30, Jul
Owen: Yes I understand that but the point wherein you can keep the ema
I contacted my ***, my current provider of my toll free number, about the new numbers on Monday, June 5th Anticipating a competitive process of being the first to register vanity numbers, I began calling them a little before 8AM (5AM PST, which is the time they open for business) The first agent I spoke to, Cesar A***, said he had no idea of what I was talking about He claimed he had never even heard of the prefix and it wasn't showing anywhere on his system I advised that it was on ***'s website, but he said that he wasn't aware of that, either The call with Cesar lasted for about minutes when I finally asked to speak to a managerCesar said that no managers would be available for two hours, and offered to create a case number (***) to have someone from Porting or the management team contact me
Sensing this was incorrect, I called back immediately and got another agentThis agent was very helpful, but advised that people had alr
I have purchased approximately domains from GoDaddy last year I have done this for years and they always send an email to me to let me know they are expiring and I can also monitor in my account dashboard Last month the registration was expiring - GoDaddy charged my card for of them but the other they did not renew and they simply removed them from my list of domains that are on my dashboard I did an online chat with a representative who said she could see the problem and would have someone put the domains back into my account dashboard so I could access and renew She never did this I called again and spoke with someone who was very rude and told me I needed to pay $to renew only domains which should be about $- since I am on their annual "domain discount" plan These domains are valuable and I do not believe if they go to auction that I will be able to purchase I already have marketing materials in development and I want my domains back
I signed up for a website hosting plan and was encouraged to pay the plan for the entire yearDuring my time of enrolling with a representative over the phone I was not told that after days there is a no refund policyI called on the 32nd day to cancel my website hosting and to receive a refund of the remaining balance of $They refuse to cancel my service, got very unprofessional with meArgued back and forth with me and refuse to pull the call
I BOUGHT A WEB NAME *** WITH GODDADY COMPANY WHICH INCLUDED EMAIL ACCESS
PAID $WITH AMERICAN EXPRESS AND EVEN THOUGH I HACE SPOKEN WITH NUMEROUS CUSTOMER SERVICE REPRESENTATIVES, NONE HAS PROVIDED ME THE ACCESS TO THE EMAIL ACCOUNT THAT I BOUGHT
SOME REPS HAVE BEEN VERY DISRESPECTFUL; SUCH AS MRSJANNETE A*** AND MRSERGIO M*** MANAGER
WHO HANGED THE PHONE TODAY ; WHEN I TOLD HIM I WAS GOING TO FILE A COMPLAINT WITH Revdex.com; IF HE DID NOT
REFUNDED ME THE $; HE HANGED THE PHONE; THERE WAS A PERSON NAMED DAVID WITH WHOM I SPOKE
ON JANUARY 4/; EMPLOYEE OF GODDADY WHO OPENED MY EMAIL ACCOUNT AND TOLD ME HE WAS GOING TO CALL
ME TODAY; FEB 5/AT AM EST.; HE NEVER CALLED ;AND MRM*** WHO IS A MANAGER AT GODADDY TOLD ME THAT PERSON DOES NOT WORK HERE; VERY STRANGE SITUATION...ALSO MRSA*** TOLD ME DAVID DOES NOT WORK HERE
holding me hostage $and refuse to allow me to move my domain to a cheaper provider they refuse to allow me to move to any provider and are holding me hostage to there over priced domainsthey refuse to allow me to change to another provider for $a yeari own all rights to my domain *** and deman to locks be removedthey decine every attempt to move this domain
In June 2018, I contacted Go Daddy for setting up a domain name and web site for a new business They charged $for the name, and a month later charged an additional $for renewals I decided not to pursue the web site option and requested a cancellation and refund I mistakenly sent emails as a reply to their billing notice After email attempts, I tried calling to speak to a representative By then it was past the time to ask for a refund They finally agreed to a prorated refund, but only as a credit for further purchases of their products With the cancellation of the web site, I see no way to "use" the credit they were giving Their policy of no cash refunds is very unfriendly to the customer!
I have been a Godaddy customer for at least years and have had problems with their billing practices before, but have always been able to resolve themThis time is different
On the above date, Godaddy charged the above amount without my authorizationI have another package that I pay for each AugustI paid for the other package on August 6, and August 8,
They stated the $was on automatic renewal, which it wasn'tI cancelled the $package when I switched to the deluxe packageIn any event, I never authorize automatic paymentsThis isn't the first time this "automatic renewal" problem has happened
I requested that they return my $95.88, but they refused stating that they have a day return policyIt doesn't apply since I didn't order the service
Lastly, I asked them to remove my credit card information be removed from their databaseThey refused
Hello,
I purchased Business Website Builder through GoDaddy, which made claims and promised both online and over the phone that this would be a seamless experience and easy to use and it was anything BUT that I have struggled with it continuously and have done my best to make the most of it So instead I purchased *** through GoDaddy again, giving them my business to create my website Already it is far superior that the the Business Website Builder they sold me over Since I bought a second website builder product through them and haven't been able to use the initial Business Website Builder I simply asked for a refund on it No luck, Kayla on the phone but was nothing but short and condescending to me I in good faith tried repeatedly to use their product with no luck, I then bought a second product from them which I am ok with The fact they wont refund their crappy Business Website Builder as it did not live up to the promises they made is ridiculous
In January, I attempted to cancel the auto-renew on our hosting package for mattsonhuth.com - I even took a screenshot of the confirmation that the auto-renew option had been successfully cancelled, however, GoDaddy still continued to bill our credit card on the date the hosting was supposed to lapse (02/25/18) We did not notice this charge until we reviewed our credit card statement (roughly days from the transaction date) and I called GoDaddy to explain the situation and ask for a refund, even if prorated The initial tech only offered the policy as written, which said they can only renew if the refund is requested within days of transaction, even though I mentioned to him how we did cancel the auto-renewal function in January and that it must not have been processed correctly on GoDaddy's end I was then transferred to his supervisor who was also not willing to offer any solution, despite the fact that we did everything correctly to try and cancel the services prior to the
Had several websites hosted under Godaddy Noticed this month that none of my websites appeared on the web After logging in I discovered that all the files were missing Godaddy told me that the server I was on had been troublesome for years and they had to migrate all the files to a new server when it became "dangerously unstable" Really? You host people's sites on unreliable equipment? You didn't think to back up the information at any time? Isn't that the least one should expect from a hosting company? Anyways, all the data was lost during the migration I was told I cannot even imagine how that can happen Also, they said I was warned about this migration via email, but looking through a full year of emails there is no mention of this
So I have lost irreplaceable files due to this I would avoid doing business with this company Can you imagine if you used them as a cloud based baand when you needed the files were told, "Uhhhhh, sorry We lost all your information some months ago due to the faulty equipment we use"?!
Truly remarkable, in an not good way I wish they were as diligent in their actual service as they are in their up-selling and renewal reminders
Godaddy was the company I purchased my domain name fromUnfortunately, the domain expired and the contact info they had was not correct so I did not get the proper notifications to renew the domain
The domain expired on 03-02-2018, and was originally parked for expiration notification on 03-07-as DNS history trace showsOn 03-08-2018, the DNS was restored to my hosting provider, allowing my site to function and email to remain workingThis remained pointed at my host until 04-05-2018, when the domain was sold at auction to another personAt that time, my DNS for my domain was interrupted, triggering my monitoring to alert, and my email to that domain to stop workingUpon calling Godaddy they informed me on that date, that the domain had already been sold at auction to another party
However, Per ICANN policy, which in GoDaddy's terms of service they claim to follow, specifically section Post-Expiration Renewal, subsection 2.2.2, ICANN accredited registrars are require
On June14,I paid GoDaddy $4,to create my business MirageHairtique a Logo, Website, Domain After payment I was transferred to someone in web services and we had a minute talk about my business and ideas for their services for meThe representative sent me a ton of PDF files that I was unable to use due to me not knowing how to use themHe set a follow up call with me for June 21,I also had received a email from the Logo team to complete a document about my ideas for the Logo and someone would call me in 24hrsSo I did just that tired to figure out how to use the PDF files I was sent from the guy in the website departmentAfter getting very confused I just said I would wait to ask questions on our follow up call on 6/I just thought maybe he would have checked on me before that to see if I had any questions but he didn'tThen back to the logo team I submitted the concept form but no one reached out to me like I was told they wouldSo I had no idea where I
I’m having a hard time canceling the product that I purchase from themWhen I’m given the option for tech support the sales department picks upThen I’m told they do everythingThen why have a tech support option? I attempt to log into my account one time and was told online that my account is locked due to to many attemptsI call godaddy to work out this issue and find out the reason behind itI was told by the sales rep or whoever they call themselves that the do not know how many attempts it takes to lock an account nor do they have access to the domainBasically there’s not use for the tech support or salesLet’s just call them reps! All I got from this is a bill and useless informationNot to mention the attitude because I asked to many questionsAt this point I am very worried about my bank account and will no longer look for services from godaddy“Easy” should be noted as advertising on there behalfThe two step security with all the right codes have mad this a very difficult and frustrating taskIt is taking a lot long to cancel then to buyI wonder why! I would leave zero stars due to the payment of services non rendered!
GoDaddy convinced me to spend more money to switch my email over to a "better" email system and assured me that it would be seamless, that I would have all the support I needed "just a phone call away" Once the switch occurred, I found myself in need of support When I called, the person I spoke with told me I was "asking arbitrary questions" and he couldn't help me I guess after getting my money to upgrade, they focus on the next customer to 'upgrade' After this experience, I am now noticing all of the negative reviews on Yelp, Revdex.com, Google, etc I should have done my due diligence prior to signing up with this company Likely will cost me thousands now to switch to someone who will provide me with the support I need to do business Buyer Beware!
In January of I (*** ***) cancelled my account with godaddyI walked through the process with a customer service agentAt the end of the phone call I was assured that everything pertaining to my account had been cancelled I received an email for renewal the day after I cancelled my account, which the customer service agent told me I would likely receive but not to worry about it as it was simply because of the timing of my cancellationI did not receive another email until July of When I looked into what I thought must have been a bill sent in error, I discovered godaddy had not in fact cancelled my account but had been billing me for renewal since JanuaryI phoned to speak to their customer service department on August 12, 2016, and was told that while they would refund me one month, it was my fault for not catching their error sooner and that they would not refund me for the previous monthsThis was in spite of the fact that A) it was their error for billing m
This complaint falls under several categoriesI have a BIG problem with no resolve concerning GUARANTEE & WARRANTY-PRODUCT ISSUE-SERVICE ISSUE-REFUND/EXCHANGE ISSUEAfter being brushed off with a *too bad, you bought it* attitude from the phone reps, I am seeking the Revdex.com help
I purchased hosting from Godaddy, ONLY AFTER contacting support to purchase with confidenceI believed that the representatives would direct me to what I NEEDEDSo, I purchased Deluxe Hosting w/cPanel-Unlimited websites-Unlimited storage-Unlimited bandwidth
I didn't have any issues publishing the first siteIt was not until I was working on a second site that I began experiencing SEVERE service issuesSLOW is the best service receivedMore often I was constantly experiencing the site being DOWN because it exceeded RESOURCE limitsI contacted support several times about this & was only directed to UPGRADE for more moniesI refused that in December & asked for a refund because I was mo
advertising by Godaddy They do not honor their advertised prices
Recently I was prompted by a godaddy ad to purchase domain names for $ I happened to need a couple, so I took the bait Each search I did from the goddaddy domain name search page said I could have this or that particular domain for $ I understood this to be for $the first year only, (not my dispute, though they keep trying to frame that point as my dispute)
I spent a considerable amount of time ~hr, searching for suitable domain names that qualified for the $ Each time I clicked to send to the cart, it confirmed my $price Then when I went to go checkout, I could not purchase any of the domains for the $price, as advertised, instead a wooping 400% markup from what was just confirmed before
I contacted godaddy sales, and they would not honor the advertised price, even though I had screenshots (and still do) of what was advertised, what was confirmed, and what they would not ho
I signed up two websites with GoDaddy, and I wish I never didThey built both sites for me, which took almost months to complete, and it wasn't even anything fancy and it wasn't cheapWhen I started to add products, that is when things went downhillThe site became super slow, and ran into a lot of issuesWhen I try to ask for help, they always want to charge me, even though they are the ones that built itThe most recent issue I had was all my products vanishing from the site, I almost had a heart attackWhen I call them to resolve it, they say it will take days to fix; are you kidding me! It took me months to add all the products and to have them vanish is not something you take lightlyI am honestly done with them and moving both of my sites somewhere else
I have been a loyal Godaddy customer for many yearsRecently, I keep getting logged out of webmail on both my phone and computer and when I try to put in my password, it says that it's incorrect
I submit an email to change the password, and it takes upwards of minutes to receive the password reset email
I tried calling in about this and spoke to an extremely rude and unhelpful agent, who did not want to help me because I did not have my pin code which I set up nearly a decade ago
She tried to send an email authorization code with a one time PIN and this also took over minutes once she said that she sent it for it to arrive in my inbox
Godaddy is causing damage to my business by locking me out of my email account and not letting me log in with my password!
I am customer #***
In May of I purchased a different plan from GodaddyThe sales agent promised me that if I switched to this other plan, I would keep both my *** and *** email addressesBut when I switched to GoCentral website hosting, they deleted my *** without letting me know, without explaining that this email was attached to my shopping cartI asked them to restore it and they said if I paid over $
I asked them to honor the promises made by their sales agentSo I wrote this in Chat
7:25, Jul
*** ***: You are not listening nor responding to what I wroteYour sales agent said If I dropped my Shipping cart as it was not generating sales on my custom products it would save me moneyAnd three times! I asked if I would keep both emailsHE SAID I WOULD KEEP BOTH EMAIL ACCOUNTS! GOT IT!
7:30, Jul
Owen: Yes I understand that but the point wherein you can keep the ema
I contacted my ***, my current provider of my toll free number, about the new numbers on Monday, June 5th Anticipating a competitive process of being the first to register vanity numbers, I began calling them a little before 8AM (5AM PST, which is the time they open for business) The first agent I spoke to, Cesar A***, said he had no idea of what I was talking about He claimed he had never even heard of the prefix and it wasn't showing anywhere on his system I advised that it was on ***'s website, but he said that he wasn't aware of that, either The call with Cesar lasted for about minutes when I finally asked to speak to a managerCesar said that no managers would be available for two hours, and offered to create a case number (***) to have someone from Porting or the management team contact me
Sensing this was incorrect, I called back immediately and got another agentThis agent was very helpful, but advised that people had alr
I have purchased approximately domains from GoDaddy last year I have done this for years and they always send an email to me to let me know they are expiring and I can also monitor in my account dashboard Last month the registration was expiring - GoDaddy charged my card for of them but the other they did not renew and they simply removed them from my list of domains that are on my dashboard I did an online chat with a representative who said she could see the problem and would have someone put the domains back into my account dashboard so I could access and renew She never did this I called again and spoke with someone who was very rude and told me I needed to pay $to renew only domains which should be about $- since I am on their annual "domain discount" plan These domains are valuable and I do not believe if they go to auction that I will be able to purchase I already have marketing materials in development and I want my domains back
I signed up for a website hosting plan and was encouraged to pay the plan for the entire yearDuring my time of enrolling with a representative over the phone I was not told that after days there is a no refund policyI called on the 32nd day to cancel my website hosting and to receive a refund of the remaining balance of $They refuse to cancel my service, got very unprofessional with meArgued back and forth with me and refuse to pull the call
I BOUGHT A WEB NAME *** WITH GODDADY COMPANY WHICH INCLUDED EMAIL ACCESS
PAID $WITH AMERICAN EXPRESS AND EVEN THOUGH I HACE SPOKEN WITH NUMEROUS CUSTOMER SERVICE REPRESENTATIVES, NONE HAS PROVIDED ME THE ACCESS TO THE EMAIL ACCOUNT THAT I BOUGHT
SOME REPS HAVE BEEN VERY DISRESPECTFUL; SUCH AS MRSJANNETE A*** AND MRSERGIO M*** MANAGER
WHO HANGED THE PHONE TODAY ; WHEN I TOLD HIM I WAS GOING TO FILE A COMPLAINT WITH Revdex.com; IF HE DID NOT
REFUNDED ME THE $; HE HANGED THE PHONE; THERE WAS A PERSON NAMED DAVID WITH WHOM I SPOKE
ON JANUARY 4/; EMPLOYEE OF GODDADY WHO OPENED MY EMAIL ACCOUNT AND TOLD ME HE WAS GOING TO CALL
ME TODAY; FEB 5/AT AM EST.; HE NEVER CALLED ;AND MRM*** WHO IS A MANAGER AT GODADDY TOLD ME THAT PERSON DOES NOT WORK HERE; VERY STRANGE SITUATION...ALSO MRSA*** TOLD ME DAVID DOES NOT WORK HERE
holding me hostage $and refuse to allow me to move my domain to a cheaper provider they refuse to allow me to move to any provider and are holding me hostage to there over priced domainsthey refuse to allow me to change to another provider for $a yeari own all rights to my domain *** and deman to locks be removedthey decine every attempt to move this domain
In June 2018, I contacted Go Daddy for setting up a domain name and web site for a new business They charged $for the name, and a month later charged an additional $for renewals I decided not to pursue the web site option and requested a cancellation and refund I mistakenly sent emails as a reply to their billing notice After email attempts, I tried calling to speak to a representative By then it was past the time to ask for a refund They finally agreed to a prorated refund, but only as a credit for further purchases of their products With the cancellation of the web site, I see no way to "use" the credit they were giving Their policy of no cash refunds is very unfriendly to the customer!
I have been a Godaddy customer for at least years and have had problems with their billing practices before, but have always been able to resolve themThis time is different
On the above date, Godaddy charged the above amount without my authorizationI have another package that I pay for each AugustI paid for the other package on August 6, and August 8,
They stated the $was on automatic renewal, which it wasn'tI cancelled the $package when I switched to the deluxe packageIn any event, I never authorize automatic paymentsThis isn't the first time this "automatic renewal" problem has happened
I requested that they return my $95.88, but they refused stating that they have a day return policyIt doesn't apply since I didn't order the service
Lastly, I asked them to remove my credit card information be removed from their databaseThey refused
Hello,
I purchased Business Website Builder through GoDaddy, which made claims and promised both online and over the phone that this would be a seamless experience and easy to use and it was anything BUT that I have struggled with it continuously and have done my best to make the most of it So instead I purchased *** through GoDaddy again, giving them my business to create my website Already it is far superior that the the Business Website Builder they sold me over Since I bought a second website builder product through them and haven't been able to use the initial Business Website Builder I simply asked for a refund on it No luck, Kayla on the phone but was nothing but short and condescending to me I in good faith tried repeatedly to use their product with no luck, I then bought a second product from them which I am ok with The fact they wont refund their crappy Business Website Builder as it did not live up to the promises they made is ridiculous
In January, I attempted to cancel the auto-renew on our hosting package for mattsonhuth.com - I even took a screenshot of the confirmation that the auto-renew option had been successfully cancelled, however, GoDaddy still continued to bill our credit card on the date the hosting was supposed to lapse (02/25/18) We did not notice this charge until we reviewed our credit card statement (roughly days from the transaction date) and I called GoDaddy to explain the situation and ask for a refund, even if prorated The initial tech only offered the policy as written, which said they can only renew if the refund is requested within days of transaction, even though I mentioned to him how we did cancel the auto-renewal function in January and that it must not have been processed correctly on GoDaddy's end I was then transferred to his supervisor who was also not willing to offer any solution, despite the fact that we did everything correctly to try and cancel the services prior to the
Had several websites hosted under Godaddy Noticed this month that none of my websites appeared on the web After logging in I discovered that all the files were missing Godaddy told me that the server I was on had been troublesome for years and they had to migrate all the files to a new server when it became "dangerously unstable" Really? You host people's sites on unreliable equipment? You didn't think to back up the information at any time? Isn't that the least one should expect from a hosting company? Anyways, all the data was lost during the migration I was told I cannot even imagine how that can happen Also, they said I was warned about this migration via email, but looking through a full year of emails there is no mention of this
So I have lost irreplaceable files due to this I would avoid doing business with this company Can you imagine if you used them as a cloud based baand when you needed the files were told, "Uhhhhh, sorry We lost all your information some months ago due to the faulty equipment we use"?!
Truly remarkable, in an not good way I wish they were as diligent in their actual service as they are in their up-selling and renewal reminders
Godaddy was the company I purchased my domain name fromUnfortunately, the domain expired and the contact info they had was not correct so I did not get the proper notifications to renew the domain
The domain expired on 03-02-2018, and was originally parked for expiration notification on 03-07-as DNS history trace showsOn 03-08-2018, the DNS was restored to my hosting provider, allowing my site to function and email to remain workingThis remained pointed at my host until 04-05-2018, when the domain was sold at auction to another personAt that time, my DNS for my domain was interrupted, triggering my monitoring to alert, and my email to that domain to stop workingUpon calling Godaddy they informed me on that date, that the domain had already been sold at auction to another party
However, Per ICANN policy, which in GoDaddy's terms of service they claim to follow, specifically section Post-Expiration Renewal, subsection 2.2.2, ICANN accredited registrars are require
On June14,I paid GoDaddy $4,to create my business MirageHairtique a Logo, Website, Domain After payment I was transferred to someone in web services and we had a minute talk about my business and ideas for their services for meThe representative sent me a ton of PDF files that I was unable to use due to me not knowing how to use themHe set a follow up call with me for June 21,I also had received a email from the Logo team to complete a document about my ideas for the Logo and someone would call me in 24hrsSo I did just that tired to figure out how to use the PDF files I was sent from the guy in the website departmentAfter getting very confused I just said I would wait to ask questions on our follow up call on 6/I just thought maybe he would have checked on me before that to see if I had any questions but he didn'tThen back to the logo team I submitted the concept form but no one reached out to me like I was told they wouldSo I had no idea where I