Had several websites hosted under Godaddy Noticed this month that none of my websites appeared on the web After logging in I discovered that all the files were missing Godaddy told me that the server I was on had been troublesome for years and they had to migrate all the files to a new server when it became "dangerously unstable" Really? You host people's sites on unreliable equipment? You didn't think to back up the information at any time? Isn't that the least one should expect from a hosting company? Anyways, all the data was lost during the migration I was told I cannot even imagine how that can happen Also, they said I was warned about this migration via email, but looking through a full year of emails there is no mention of this
So I have lost irreplaceable files due to this I would avoid doing business with this company Can you imagine if you used them as a cloud based baand when you needed the files were told, "Uhhhhh, sorry We lost all your information some months ago due to the faulty equipment we use"?!
Truly remarkable, in an not good way I wish they were as diligent in their actual service as they are in their up-selling and renewal reminders
On June14,I paid GoDaddy $4,to create my business MirageHairtique a Logo, Website, Domain After payment I was transferred to someone in web services and we had a minute talk about my business and ideas for their services for meThe representative sent me a ton of PDF files that I was unable to use due to me not knowing how to use themHe set a follow up call with me for June 21,I also had received a email from the Logo team to complete a document about my ideas for the Logo and someone would call me in 24hrsSo I did just that tired to figure out how to use the PDF files I was sent from the guy in the website departmentAfter getting very confused I just said I would wait to ask questions on our follow up call on 6/I just thought maybe he would have checked on me before that to see if I had any questions but he didn'tThen back to the logo team I submitted the concept form but no one reached out to me like I was told they wouldSo I had no idea where I
I have been a Godaddy customer for at least years and have had problems with their billing practices before, but have always been able to resolve themThis time is different
On the above date, Godaddy charged the above amount without my authorizationI have another package that I pay for each AugustI paid for the other package on August 6, and August 8,
They stated the $was on automatic renewal, which it wasn'tI cancelled the $package when I switched to the deluxe packageIn any event, I never authorize automatic paymentsThis isn't the first time this "automatic renewal" problem has happened
I requested that they return my $95.88, but they refused stating that they have a day return policyIt doesn't apply since I didn't order the service
Lastly, I asked them to remove my credit card information be removed from their databaseThey refused
In June 2018, I contacted Go Daddy for setting up a domain name and web site for a new business They charged $for the name, and a month later charged an additional $for renewals I decided not to pursue the web site option and requested a cancellation and refund I mistakenly sent emails as a reply to their billing notice After email attempts, I tried calling to speak to a representative By then it was past the time to ask for a refund They finally agreed to a prorated refund, but only as a credit for further purchases of their products With the cancellation of the web site, I see no way to "use" the credit they were giving Their policy of no cash refunds is very unfriendly to the customer!
I order a domain name from godaddy.com and as soon as I did I started receiving calls at all hours of the the night and day people wanting to build me a web site I received calls at 3am in the morning waking me up out of bed also in a days time I would receive almost calls being yelled at because I refuse to let them build me a website a few of them told me to go *** myself because I wouldn't give them my credit card info
Don't use them made the mistake of having them do a few simple changes to a wordpress site and like magic all the work I previous did has vanished Call support is useless, I am in the process of moving all domains away from them, Slow to respond but quick to charge your cardAll talk and no action A+ rating is a joke like the Revdex.com itself anything can be bought- I normally don't run out and write such a review but based on this level of incompetence and lack of attention this situation deserves public display
I cancelled a service at the end of last year which included free services within it (I just found out about the free services)When I cancelled the primary service, the free services then became paid services without my knowledgeSince January I have been paying $for a service I was unaware ofWhen I see the subject in the email each month, I just assumed I was getting billed for another domain of mine because I have manyThis morning I was reviewing emails and happened to open the latest bill and discovered I was being billed for service I was unaware ofI attempted to resolve the issue through GoDaddy online chat and then called inWhen I called in, the representative told me there was no one in the multi-million dollar company who could reverse the charges or even apply a credit against my accountI have been a customer for many years and have not had an issue until nowI would like to stay with the company and continue to do business if we can resolve this issue
Godaddy sent an auto renewal email telling me that it was going to be done on a certain date for domain hostingIn the email it said that the rate is a yearI expected the cost of the renewal to be plus tax if applicableThe next email was that the renewal was for years when I was only expecting a year renewalNo where in the renewal notice does it reflect what the actual renewal isThe email is purposely vagueGodaddy is refusing to change the renewal to yearThey said they can't change it till years from nowI since cancelled auto renewal and overpaid for a product that I did not know was going to auto renew for yearsI believe GoDaddy auto renews people for longer periods without telling themMy last auto renew was in 3/for year and previous to that was in when I started the service with GoDaddy
I signed up for their domain buying service It said I would be contacted by an agent They took my money and I never heard anything more from them I spent hours on the phone and chat service with them No one ever followed up with my Shameful!
We bought the domain name avatarcarwash.com and paid for years from GoDaddyOur business was under construction and got delayed so we did not launch the website at the time but kept the domain nameWhen we were ready to launch the website, we tried to login to our account and we couldn’tWe called GoDaddy, and after several hours on hold, the customer support person was very rude and hung up on usAfter making several attempts calling, we didn’t get anywhereWe asked for a supervisor, but they didn’t come on the phoneThey told us that we didn’t own the domain nameWe told them that we never canceled the domain name and asked them to provide us with the cancellation requestThey refused to give us any proofThey asked us to pay $for them to go and bid for the domain name which we ownWe want our domain name, as we have paid for it for years
I have purchased approximately domains from GoDaddy last year I have done this for years and they always send an email to me to let me know they are expiring and I can also monitor in my account dashboard Last month the registration was expiring - GoDaddy charged my card for of them but the other they did not renew and they simply removed them from my list of domains that are on my dashboard I did an online chat with a representative who said she could see the problem and would have someone put the domains back into my account dashboard so I could access and renew She never did this I called again and spoke with someone who was very rude and told me I needed to pay $to renew only domains which should be about $- since I am on their annual "domain discount" plan These domains are valuable and I do not believe if they go to auction that I will be able to purchase I already have marketing materials in development and I want my domains back
On 1/4/18, I paid GoDaddy $for a year Unlimited Business Email Plan ($per month)On 8/24/18, I transferred all of my email accounts out of GoDaddy and into Google G Suite Therefore, as of 8/24/18, I was no longer using GoDaddy's email service I called at least times and spoke with Billing representatives and Manager, requesting a refund for the remaining months on my plan, since I'll no longer be using their service They all refused to refund me I stated that the reason I pulled my email accounts from them was due to consistently horrible customer service and equally horrible technical support They failed to fix at least significant problems with my account over the past months Their excuse for providing poor service and poor support is that the email platform (Workspace) is old and their answer is for customers to upgrade to a more expensive platform (Office 365) They have no intention of fixing Workspace, therefore, I was forced to transfer
I purchased a domain name called "ufe.me" by errorI sent and email and called GoDaddy right after, and I was told that I was going to get a full refund within the next business daysCouple of days later I get an email from GoDaddy telling me that they will not get me a refund at all based on their policyThe rep Amanda which I talk to over the phone, verified and confirmed that I was going to get a full refundEver since I got the email from them I have had a battle back and forth with themI cannot believe that this company tells lies to customers about refunds
I have emails from them, let me know if you need me to forward them to you
Go Daddy business strategies are unethical, whatever written on their website is not offeredThe terms and conditions are not explainedCustomer support people are unresponsive, vizramond l
I want some senior authority to resolve my issue
id:
Justin; a representative of Godaddy.com called me soliciting his businessI stated "no thanks" & hung up He called directly back and abruptly states that I should NOT hang up on him & that one of our employers had business with himI stated I understood that, That he is soliciting and that THAT employee HAD stated in the past he wishes not to ever take the call and had to hang up a second time
Go Daddy has business practices to trick customers and to make more money that are disgustingThey state that they sent me an email saying that my cpanel hosting was about to be cut off and explaining that I would have to pay an extra $(on top of the actual renewal) to get it back the way it was, when I call on the same day it expired! They just deleted everythig without acknowledging that they would if I didnt pay before the renewal dateThen I call and both the agent and supervisor called Alejandro starting arguing with me and talking over me, raising their voice talking about my responsabilities and a whole bunch or crap, I demand that call to be heard by the QA deparment specifically the one where the supervisor keeps talking over me, this is just the worts expeirence I have ever had with any companyOver this agent and supervisor I changed my providers I will not buy nothing else from them or even consider to do anything with them ever again
I BOUGHT A WEB NAME *** WITH GODDADY COMPANY WHICH INCLUDED EMAIL ACCESS
PAID $WITH AMERICAN EXPRESS AND EVEN THOUGH I HACE SPOKEN WITH NUMEROUS CUSTOMER SERVICE REPRESENTATIVES, NONE HAS PROVIDED ME THE ACCESS TO THE EMAIL ACCOUNT THAT I BOUGHT
SOME REPS HAVE BEEN VERY DISRESPECTFUL; SUCH AS MRSJANNETE A*** AND MRSERGIO M*** MANAGER
WHO HANGED THE PHONE TODAY ; WHEN I TOLD HIM I WAS GOING TO FILE A COMPLAINT WITH Revdex.com; IF HE DID NOT
REFUNDED ME THE $; HE HANGED THE PHONE; THERE WAS A PERSON NAMED DAVID WITH WHOM I SPOKE
ON JANUARY 4/; EMPLOYEE OF GODDADY WHO OPENED MY EMAIL ACCOUNT AND TOLD ME HE WAS GOING TO CALL
ME TODAY; FEB 5/AT AM EST.; HE NEVER CALLED ;AND MRM*** WHO IS A MANAGER AT GODADDY TOLD ME THAT PERSON DOES NOT WORK HERE; VERY STRANGE SITUATION...ALSO MRSA*** TOLD ME DAVID DOES NOT WORK HERE
godaddy updating their server to new server, and screwing up others businesshow come godaddy.com working and not working their hosting customer I have called time in last days and all they do is bouncing call around and kept making new promise to get rid of my call my website is down for over days and they are completely helpless they said they will email me back about update status in hrs , which they never didthey don't have any such thing to give call back to customerwhen I request supervisor , all I heard all the time is they were busy now and will call when they free and never received single call backworst hosting company with zero customer supportsound like they did something which they don't know what to do to fix their own issue
I called Go Daddy about a service I paid for I was lied to by several people Unethical and bad behavior I will file a complaint with the office of the CEO There is no reason for a customer to call bad times to get an issue resolved because people lie Thanks
*** *
Had several websites hosted under Godaddy Noticed this month that none of my websites appeared on the web After logging in I discovered that all the files were missing Godaddy told me that the server I was on had been troublesome for years and they had to migrate all the files to a new server when it became "dangerously unstable" Really? You host people's sites on unreliable equipment? You didn't think to back up the information at any time? Isn't that the least one should expect from a hosting company? Anyways, all the data was lost during the migration I was told I cannot even imagine how that can happen Also, they said I was warned about this migration via email, but looking through a full year of emails there is no mention of this
So I have lost irreplaceable files due to this I would avoid doing business with this company Can you imagine if you used them as a cloud based baand when you needed the files were told, "Uhhhhh, sorry We lost all your information some months ago due to the faulty equipment we use"?!
Truly remarkable, in an not good way I wish they were as diligent in their actual service as they are in their up-selling and renewal reminders
On June14,I paid GoDaddy $4,to create my business MirageHairtique a Logo, Website, Domain After payment I was transferred to someone in web services and we had a minute talk about my business and ideas for their services for meThe representative sent me a ton of PDF files that I was unable to use due to me not knowing how to use themHe set a follow up call with me for June 21,I also had received a email from the Logo team to complete a document about my ideas for the Logo and someone would call me in 24hrsSo I did just that tired to figure out how to use the PDF files I was sent from the guy in the website departmentAfter getting very confused I just said I would wait to ask questions on our follow up call on 6/I just thought maybe he would have checked on me before that to see if I had any questions but he didn'tThen back to the logo team I submitted the concept form but no one reached out to me like I was told they wouldSo I had no idea where I
I have been a Godaddy customer for at least years and have had problems with their billing practices before, but have always been able to resolve themThis time is different
On the above date, Godaddy charged the above amount without my authorizationI have another package that I pay for each AugustI paid for the other package on August 6, and August 8,
They stated the $was on automatic renewal, which it wasn'tI cancelled the $package when I switched to the deluxe packageIn any event, I never authorize automatic paymentsThis isn't the first time this "automatic renewal" problem has happened
I requested that they return my $95.88, but they refused stating that they have a day return policyIt doesn't apply since I didn't order the service
Lastly, I asked them to remove my credit card information be removed from their databaseThey refused
In June 2018, I contacted Go Daddy for setting up a domain name and web site for a new business They charged $for the name, and a month later charged an additional $for renewals I decided not to pursue the web site option and requested a cancellation and refund I mistakenly sent emails as a reply to their billing notice After email attempts, I tried calling to speak to a representative By then it was past the time to ask for a refund They finally agreed to a prorated refund, but only as a credit for further purchases of their products With the cancellation of the web site, I see no way to "use" the credit they were giving Their policy of no cash refunds is very unfriendly to the customer!
I order a domain name from godaddy.com and as soon as I did I started receiving calls at all hours of the the night and day people wanting to build me a web site I received calls at 3am in the morning waking me up out of bed also in a days time I would receive almost calls being yelled at because I refuse to let them build me a website a few of them told me to go *** myself because I wouldn't give them my credit card info
Don't use them made the mistake of having them do a few simple changes to a wordpress site and like magic all the work I previous did has vanished Call support is useless, I am in the process of moving all domains away from them, Slow to respond but quick to charge your cardAll talk and no action A+ rating is a joke like the Revdex.com itself anything can be bought- I normally don't run out and write such a review but based on this level of incompetence and lack of attention this situation deserves public display
I cancelled a service at the end of last year which included free services within it (I just found out about the free services)When I cancelled the primary service, the free services then became paid services without my knowledgeSince January I have been paying $for a service I was unaware ofWhen I see the subject in the email each month, I just assumed I was getting billed for another domain of mine because I have manyThis morning I was reviewing emails and happened to open the latest bill and discovered I was being billed for service I was unaware ofI attempted to resolve the issue through GoDaddy online chat and then called inWhen I called in, the representative told me there was no one in the multi-million dollar company who could reverse the charges or even apply a credit against my accountI have been a customer for many years and have not had an issue until nowI would like to stay with the company and continue to do business if we can resolve this issue
Godaddy sent an auto renewal email telling me that it was going to be done on a certain date for domain hostingIn the email it said that the rate is a yearI expected the cost of the renewal to be plus tax if applicableThe next email was that the renewal was for years when I was only expecting a year renewalNo where in the renewal notice does it reflect what the actual renewal isThe email is purposely vagueGodaddy is refusing to change the renewal to yearThey said they can't change it till years from nowI since cancelled auto renewal and overpaid for a product that I did not know was going to auto renew for yearsI believe GoDaddy auto renews people for longer periods without telling themMy last auto renew was in 3/for year and previous to that was in when I started the service with GoDaddy
My debit card details was saved and used without my permission
I signed up for their domain buying service It said I would be contacted by an agent They took my money and I never heard anything more from them I spent hours on the phone and chat service with them No one ever followed up with my Shameful!
We bought the domain name avatarcarwash.com and paid for years from GoDaddyOur business was under construction and got delayed so we did not launch the website at the time but kept the domain nameWhen we were ready to launch the website, we tried to login to our account and we couldn’tWe called GoDaddy, and after several hours on hold, the customer support person was very rude and hung up on usAfter making several attempts calling, we didn’t get anywhereWe asked for a supervisor, but they didn’t come on the phoneThey told us that we didn’t own the domain nameWe told them that we never canceled the domain name and asked them to provide us with the cancellation requestThey refused to give us any proofThey asked us to pay $for them to go and bid for the domain name which we ownWe want our domain name, as we have paid for it for years
I have purchased approximately domains from GoDaddy last year I have done this for years and they always send an email to me to let me know they are expiring and I can also monitor in my account dashboard Last month the registration was expiring - GoDaddy charged my card for of them but the other they did not renew and they simply removed them from my list of domains that are on my dashboard I did an online chat with a representative who said she could see the problem and would have someone put the domains back into my account dashboard so I could access and renew She never did this I called again and spoke with someone who was very rude and told me I needed to pay $to renew only domains which should be about $- since I am on their annual "domain discount" plan These domains are valuable and I do not believe if they go to auction that I will be able to purchase I already have marketing materials in development and I want my domains back
On 1/4/18, I paid GoDaddy $for a year Unlimited Business Email Plan ($per month)On 8/24/18, I transferred all of my email accounts out of GoDaddy and into Google G Suite Therefore, as of 8/24/18, I was no longer using GoDaddy's email service I called at least times and spoke with Billing representatives and Manager, requesting a refund for the remaining months on my plan, since I'll no longer be using their service They all refused to refund me I stated that the reason I pulled my email accounts from them was due to consistently horrible customer service and equally horrible technical support They failed to fix at least significant problems with my account over the past months Their excuse for providing poor service and poor support is that the email platform (Workspace) is old and their answer is for customers to upgrade to a more expensive platform (Office 365) They have no intention of fixing Workspace, therefore, I was forced to transfer
I purchased a domain name called "ufe.me" by errorI sent and email and called GoDaddy right after, and I was told that I was going to get a full refund within the next business daysCouple of days later I get an email from GoDaddy telling me that they will not get me a refund at all based on their policyThe rep Amanda which I talk to over the phone, verified and confirmed that I was going to get a full refundEver since I got the email from them I have had a battle back and forth with themI cannot believe that this company tells lies to customers about refunds
I have emails from them, let me know if you need me to forward them to you
Go Daddy business strategies are unethical, whatever written on their website is not offeredThe terms and conditions are not explainedCustomer support people are unresponsive, vizramond l
I want some senior authority to resolve my issue
id:
Justin; a representative of Godaddy.com called me soliciting his businessI stated "no thanks" & hung up He called directly back and abruptly states that I should NOT hang up on him & that one of our employers had business with himI stated I understood that, That he is soliciting and that THAT employee HAD stated in the past he wishes not to ever take the call and had to hang up a second time
Go Daddy has business practices to trick customers and to make more money that are disgustingThey state that they sent me an email saying that my cpanel hosting was about to be cut off and explaining that I would have to pay an extra $(on top of the actual renewal) to get it back the way it was, when I call on the same day it expired! They just deleted everythig without acknowledging that they would if I didnt pay before the renewal dateThen I call and both the agent and supervisor called Alejandro starting arguing with me and talking over me, raising their voice talking about my responsabilities and a whole bunch or crap, I demand that call to be heard by the QA deparment specifically the one where the supervisor keeps talking over me, this is just the worts expeirence I have ever had with any companyOver this agent and supervisor I changed my providers I will not buy nothing else from them or even consider to do anything with them ever again
I BOUGHT A WEB NAME *** WITH GODDADY COMPANY WHICH INCLUDED EMAIL ACCESS
PAID $WITH AMERICAN EXPRESS AND EVEN THOUGH I HACE SPOKEN WITH NUMEROUS CUSTOMER SERVICE REPRESENTATIVES, NONE HAS PROVIDED ME THE ACCESS TO THE EMAIL ACCOUNT THAT I BOUGHT
SOME REPS HAVE BEEN VERY DISRESPECTFUL; SUCH AS MRSJANNETE A*** AND MRSERGIO M*** MANAGER
WHO HANGED THE PHONE TODAY ; WHEN I TOLD HIM I WAS GOING TO FILE A COMPLAINT WITH Revdex.com; IF HE DID NOT
REFUNDED ME THE $; HE HANGED THE PHONE; THERE WAS A PERSON NAMED DAVID WITH WHOM I SPOKE
ON JANUARY 4/; EMPLOYEE OF GODDADY WHO OPENED MY EMAIL ACCOUNT AND TOLD ME HE WAS GOING TO CALL
ME TODAY; FEB 5/AT AM EST.; HE NEVER CALLED ;AND MRM*** WHO IS A MANAGER AT GODADDY TOLD ME THAT PERSON DOES NOT WORK HERE; VERY STRANGE SITUATION...ALSO MRSA*** TOLD ME DAVID DOES NOT WORK HERE
godaddy updating their server to new server, and screwing up others businesshow come godaddy.com working and not working their hosting customer I have called time in last days and all they do is bouncing call around and kept making new promise to get rid of my call my website is down for over days and they are completely helpless they said they will email me back about update status in hrs , which they never didthey don't have any such thing to give call back to customerwhen I request supervisor , all I heard all the time is they were busy now and will call when they free and never received single call backworst hosting company with zero customer supportsound like they did something which they don't know what to do to fix their own issue
I called Go Daddy about a service I paid for I was lied to by several people Unethical and bad behavior I will file a complaint with the office of the CEO There is no reason for a customer to call bad times to get an issue resolved because people lie Thanks
*** *