We purchased a domain name bundled with web hosting in November Later we decided not to renew the domain nameWe just found out we got charged for web hosting (auto renew), even we didn't have a domain nameSo we cancelled the web hosting, and contact Godaddy and tried to get a refundThey refused to refund us since it was over days refund periodOk, then we asked them to restore the web hosting service that we got charged for a yearThey told us we have to repurchaseWhat a BS! We got charged for a year of web hosting, and they refused to provide the service!!! We have another account with 30+ domain names that we will try to move to different domain register
On October 6th I purchased services from your company for one yearOver the next couple of months, I tried using your services to see if I could get my website up and runningThis didn't work and so I had to purchase a theme from an external company and had someone else develop a website for meHere is the problem, in order to ad content to the website I would have to have knowledge of coding which I don'tI tried contacting your company again, asking them if there was any way they could meet me half way by either helping me to get a website up and running or give me credit for the remainder for the year since I am not able to get any where with what is being offered nowInstead, I was just met with condescending remarks from Jason Tomash and told that he was the be all end all in the entire company as it relates to my complaint and that it was the policy companywide to not hand out refunds after daysThe only other option that was being offered was that I pay an additional $
I contacted GoDaddy customer service five times today due to a charge to my account that I did not authorizeGoDaddy signed me up for a free website trial and I signed into my account and removed the automatic renewal optionI do not even use their websiteThe domain name I have is connected to an Etsy website and would not even link to theistsI was charged in January and saw that the automatic renewal box was checked so I removed itI was charged again in FebruaryThe moment I saw the charge, I contacted GoDaddy supportThey said that they could not correct the charge because my account had a two-factor identification process that did not authorize them to do anythingThe problem is that it was connected to my old phone number instead of the new one that had been updated previously with my accountTwo reps sent links to correct the issue and neither workedThey sent me to the billing department as well as tech supportThe final call, the rep told me I have to take it
Don't use them made the mistake of having them do a few simple changes to a wordpress site and like magic all the work I previous did has vanished Call support is useless, I am in the process of moving all domains away from them, Slow to respond but quick to charge your cardAll talk and no action A+ rating is a joke like the Revdex.com itself anything can be bought- I normally don't run out and write such a review but based on this level of incompetence and lack of attention this situation deserves public display
They continue to contact with with e-mails and they wont stop I have been on the phone with their personnel for months I am not allowed to talk to a supervisor or when I tell them the problem, they hang up on me
They want me to renew service with them for a company that is out of business and the owner is DEAD!
Horrible experience after years of giving them my business they don't appreciate their customersThey talked me into upgrading to their new plan that was supposedly be better and I explicitly asked them if I would keep the email that that I had before with my hosting and they said YESAfter a month from that I learned that my business emails were bouncing back, so called to see if there were any technical issues, but instead I found out they stopped the service for emails and wanted to sell me a new email package instead even though the new plan they already sold me was supposed to include emails
I called and wanted to cancel all my services with them and asked for a refund for the unused portion of services I purchased which is about years from now to expire, but they said they can't refund anything
I don't know what to call them to be appropriateto me they are con artists who took advantage of my trust in them
I have purchased approximately domains from GoDaddy last year I have done this for years and they always send an email to me to let me know they are expiring and I can also monitor in my account dashboard Last month the registration was expiring - GoDaddy charged my card for of them but the other they did not renew and they simply removed them from my list of domains that are on my dashboard I did an online chat with a representative who said she could see the problem and would have someone put the domains back into my account dashboard so I could access and renew She never did this I called again and spoke with someone who was very rude and told me I needed to pay $to renew only domains which should be about $- since I am on their annual "domain discount" plan These domains are valuable and I do not believe if they go to auction that I will be able to purchase I already have marketing materials in development and I want my domains back
Horrible customer serviceCharged for multiple services I did not approve them to doThey claimed it was set for auto renew when I know I had gone in and turned all that offThey caused a overdraft from an account that I was getting ready to closeWouldn't apologize, 100% blamed me
Also it is worth noting that every time I used a credit card with them our card got hackedBUYER BEWARE!!
GoDaddy cut off my email I called to find out what the problem was and GoDaddy said my domain name had expiredThey would reinstate my domain name if they were paid a large penaltyWhen I asked why I hadn't received a bill or notification they claimed that they had sent several to two email addressesNeither address received the emails GoDaddy claimed to have sentI inquired if this was a business practice GoDaddy used to generate income, they said "no" and they would lower my "penalty payment"I'm not sure who regulates GoDaddy but if this is an ongoing practice , GoDaddy should be punishedI had this domain name for over years and was told if I didn't pay the penalty this name would be auctioned off at a possibly much higher price than the "penalty fee"In order to keep my domain name I paid GoDaddy's "penalty fee" with a terrible taste in my mouthIf you want a domain name you can keep without paying "penalties" don't use GoDaddy
I set up monthly subscription account with GoDaddy for my Elementary School's PTA/PTO OrganizationWe were going to switch from a PTA to a PTO, and wanted to make sure we'd have a domainThis was last year, May It became apparent that for many reasons, we weren't able to make the change...and stuck with the PTACut to today...I was reviewing some PayPal Account charges and discovered that at the end of May, I was charged a whopping $400+ for a domain, a webstore (that I never signed up for), and email All of these charges were for items that were never used...not onceWhen I called today (June 28th, 2016) to try to discuss this situation...I was told it was over days and there was nothing I could doSickened by such pathetic customer service I hung up and waited until my husband came homeAfter speaking to him, I really felt like surely someone would be willing to work with me....Okay...so I am outside the day full refund policy (which I still think is pretty shifty), but surely the can charge me for the last weeks of service, and refund the remainderYou know they will be selling the domain name right awayI also never agreed to the webstore or email addresses...but silence apparently means you give your consent to get takenI called back a second time and spoke with another Customer Service RepHe was very calm and pleasant...but also no helpI asked if a manager could help meHe said noI asked if I could have write someone or bring to anyone else's attention -- was not trying to be unreasonable, was not yelling (though it would have vented some frustration), simply wanted to speak to someone that would apply common sense and work with a customerNo diceI was told over and over that days had come and gone and that's itNo opportunity for any refund, assistance, no possibility for a pro-rated solutionI just donated over $to GoDaddy's bottom line with no chance of discussion
How is this legal? I’m essentially being charged for a full year…though I would have chosen to do it in monthly installments…no webstore (we didn’t need nor agree to that)…and emails are needed All things I was charged for without consent Go Daddy knows that I never used it….so isn’t it reasonable that I pay at most for months service…and get refunded the rest of the year’s premium??
At minimum...shouldn't there be a process for customers to write in to someone other than a customer service operator to discuss possibilities for coming to a compromise? I just find it really pathetic that a major company can actually charge you for something you didn't agree to or use and you have no recourse
Surely, other non-profits and schools need to be warned about this as Go Daddy sets themself up to be business that provides a inexpensive, hassle free way to get domains...and then upcharge you for products without permission and then refuses to do what is rightStand by your product fellows, and work with customers, don't stick it to them every opportunity you can!
Horrible customer service from GoDaddyWas duped into thinking I had to buy their microsoft email service for $and just tried to cancelThey told me they would take care of the matterThey cancelled my email service and after they did this, they told me they would not give me a REFUNDThey just ripped me off!
I was charged monthly a fee of $for an email service I never signed up for, never wanted, never used and never once logged into over the course of years
I called GoDaddy asking them to refund me for these charges that were wrongly charged to my account, and no refund was givenThe total amount charged to my debit card was $
I called numerous times asking for a refund, and was never given oneI was connected to a manager who illegally threatened me, stating that he would charge my debit card on file for $if I ever called GoDaddy again
I have complained and called GoDaddy asking for an apology and a refund for this horrible treatment, but never got a call back or a response of any kind to resolve this issue
GoDaddy deceptively forced me to sign up for their auction programI did not want this nor did I ever use itWhen I called them they refused to remove the credit
This practice of silently signing up people for things they never use is deceptive and needs to stop
My business website hosting domain expired, which resulted in my website and all content taken down and deletedI payed the recover fee to have my site go back online as it was beforeAfter paying the fee, they stated that they don't have the backup to restore my website, even though in there SOP they are to keep a full back up after a expired hosting plan for days which will be used to recover the customers websiteThey stated that they don't have it and its my fault because I didn't back it upNow all my business website and content is gone, everything! They are not willing to try and find the solution and or go back to backed up snapshot to bring my site back upThere is always something that can be done to restore content from servers, that is why they have a backup SOP and Disaster Recovery in place to resolve those issuesI have been a godaddy customer since and there has to be some time of backup that they can go back to for a restore
We are a long time customer of GoDaddy (15+ years) and purchase many services from them including hundreds of domains, multiple SSL certificates and web site accounts We have been quite happy up until this year when one of our SSL certificates renewed for years ($399) and we did not authorize the renewal In addition, the SSL renewed (was charged) more than a month prior to renew date We did not use the product (as we retired the site) but were refused a refund In addition we were give incorrect information by the agent the first time we called as he informed us that the SSL would expire and he could not do a renewal over the phone We find their policy with regards to "auto-renew" and charging that renewal more than a month prior to expiration while then claiming we are past the "day window" to get a renewal to be unethical
On 20-Feb-I paid $to renew imaginary.nu for TWO yearsI spent weeks going back and forth with customer service and ccltd department receiving no satisfactory resolutionsFinally I reached out to Key-Systems GmbH, the company GoDaddy brokers international domain renewals through, and they provided a satisfactory resolution HOWEVER they indicated that they only received a ONE YEAR renewal keySo, I am here because I purchased a TWO YEAR renewal however GoDaddy submitted a ONE YEAR renewal keyI have been fighting with GoDaddy to get this renewal straightened out since 20-Feb-and I am beyond frustrated with their lack of resolution at this pointI shouldn't have to chase a domain registration company for a solid month (STILL with no resolution in sight) because they did not renew a domain properly
Trying to cancel a domain that is set to auto renew, called days in advance and followed their instructions to cancel, but making it increasingly difficult Have called twice and each time I'm given a new set of issues of why it cannot happen
My go daddy account is being controlled by an ex employee! We have had this go daddy account since and we have been in business since 1987! Go daddy will only give me the domain name in my new account newenglandfoam.com BUT is still allowing this EX EMPLOYEE control New England Foam's website & New England Foam's email addresses!!! Go Daddy will not transfer MY WEBSITE & MY EMAIL ADDRESSES!!! I will be contacting Revdex.com and also a lawyer!!! This is terrorism and go daddy is allowing it!
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We purchased a domain name bundled with web hosting in November Later we decided not to renew the domain nameWe just found out we got charged for web hosting (auto renew), even we didn't have a domain nameSo we cancelled the web hosting, and contact Godaddy and tried to get a refundThey refused to refund us since it was over days refund periodOk, then we asked them to restore the web hosting service that we got charged for a yearThey told us we have to repurchaseWhat a BS! We got charged for a year of web hosting, and they refused to provide the service!!! We have another account with 30+ domain names that we will try to move to different domain register
On October 6th I purchased services from your company for one yearOver the next couple of months, I tried using your services to see if I could get my website up and runningThis didn't work and so I had to purchase a theme from an external company and had someone else develop a website for meHere is the problem, in order to ad content to the website I would have to have knowledge of coding which I don'tI tried contacting your company again, asking them if there was any way they could meet me half way by either helping me to get a website up and running or give me credit for the remainder for the year since I am not able to get any where with what is being offered nowInstead, I was just met with condescending remarks from Jason Tomash and told that he was the be all end all in the entire company as it relates to my complaint and that it was the policy companywide to not hand out refunds after daysThe only other option that was being offered was that I pay an additional $
The company refuses to refund a charge for a product I do not use $that they drafted from my checking account
I contacted GoDaddy customer service five times today due to a charge to my account that I did not authorizeGoDaddy signed me up for a free website trial and I signed into my account and removed the automatic renewal optionI do not even use their websiteThe domain name I have is connected to an Etsy website and would not even link to theistsI was charged in January and saw that the automatic renewal box was checked so I removed itI was charged again in FebruaryThe moment I saw the charge, I contacted GoDaddy supportThey said that they could not correct the charge because my account had a two-factor identification process that did not authorize them to do anythingThe problem is that it was connected to my old phone number instead of the new one that had been updated previously with my accountTwo reps sent links to correct the issue and neither workedThey sent me to the billing department as well as tech supportThe final call, the rep told me I have to take it
Don't use them made the mistake of having them do a few simple changes to a wordpress site and like magic all the work I previous did has vanished Call support is useless, I am in the process of moving all domains away from them, Slow to respond but quick to charge your cardAll talk and no action A+ rating is a joke like the Revdex.com itself anything can be bought- I normally don't run out and write such a review but based on this level of incompetence and lack of attention this situation deserves public display
They continue to contact with with e-mails and they wont stop I have been on the phone with their personnel for months I am not allowed to talk to a supervisor or when I tell them the problem, they hang up on me
They want me to renew service with them for a company that is out of business and the owner is DEAD!
Horrible experience after years of giving them my business they don't appreciate their customersThey talked me into upgrading to their new plan that was supposedly be better and I explicitly asked them if I would keep the email that that I had before with my hosting and they said YESAfter a month from that I learned that my business emails were bouncing back, so called to see if there were any technical issues, but instead I found out they stopped the service for emails and wanted to sell me a new email package instead even though the new plan they already sold me was supposed to include emails
I called and wanted to cancel all my services with them and asked for a refund for the unused portion of services I purchased which is about years from now to expire, but they said they can't refund anything
I don't know what to call them to be appropriateto me they are con artists who took advantage of my trust in them
I have purchased approximately domains from GoDaddy last year I have done this for years and they always send an email to me to let me know they are expiring and I can also monitor in my account dashboard Last month the registration was expiring - GoDaddy charged my card for of them but the other they did not renew and they simply removed them from my list of domains that are on my dashboard I did an online chat with a representative who said she could see the problem and would have someone put the domains back into my account dashboard so I could access and renew She never did this I called again and spoke with someone who was very rude and told me I needed to pay $to renew only domains which should be about $- since I am on their annual "domain discount" plan These domains are valuable and I do not believe if they go to auction that I will be able to purchase I already have marketing materials in development and I want my domains back
Horrible customer serviceCharged for multiple services I did not approve them to doThey claimed it was set for auto renew when I know I had gone in and turned all that offThey caused a overdraft from an account that I was getting ready to closeWouldn't apologize, 100% blamed me
Also it is worth noting that every time I used a credit card with them our card got hackedBUYER BEWARE!!
GoDaddy cut off my email I called to find out what the problem was and GoDaddy said my domain name had expiredThey would reinstate my domain name if they were paid a large penaltyWhen I asked why I hadn't received a bill or notification they claimed that they had sent several to two email addressesNeither address received the emails GoDaddy claimed to have sentI inquired if this was a business practice GoDaddy used to generate income, they said "no" and they would lower my "penalty payment"I'm not sure who regulates GoDaddy but if this is an ongoing practice , GoDaddy should be punishedI had this domain name for over years and was told if I didn't pay the penalty this name would be auctioned off at a possibly much higher price than the "penalty fee"In order to keep my domain name I paid GoDaddy's "penalty fee" with a terrible taste in my mouthIf you want a domain name you can keep without paying "penalties" don't use GoDaddy
I set up monthly subscription account with GoDaddy for my Elementary School's PTA/PTO OrganizationWe were going to switch from a PTA to a PTO, and wanted to make sure we'd have a domainThis was last year, May It became apparent that for many reasons, we weren't able to make the change...and stuck with the PTACut to today...I was reviewing some PayPal Account charges and discovered that at the end of May, I was charged a whopping $400+ for a domain, a webstore (that I never signed up for), and email All of these charges were for items that were never used...not onceWhen I called today (June 28th, 2016) to try to discuss this situation...I was told it was over days and there was nothing I could doSickened by such pathetic customer service I hung up and waited until my husband came homeAfter speaking to him, I really felt like surely someone would be willing to work with me....Okay...so I am outside the day full refund policy (which I still think is pretty shifty), but surely the can charge me for the last weeks of service, and refund the remainderYou know they will be selling the domain name right awayI also never agreed to the webstore or email addresses...but silence apparently means you give your consent to get takenI called back a second time and spoke with another Customer Service RepHe was very calm and pleasant...but also no helpI asked if a manager could help meHe said noI asked if I could have write someone or bring to anyone else's attention -- was not trying to be unreasonable, was not yelling (though it would have vented some frustration), simply wanted to speak to someone that would apply common sense and work with a customerNo diceI was told over and over that days had come and gone and that's itNo opportunity for any refund, assistance, no possibility for a pro-rated solutionI just donated over $to GoDaddy's bottom line with no chance of discussion
How is this legal? I’m essentially being charged for a full year…though I would have chosen to do it in monthly installments…no webstore (we didn’t need nor agree to that)…and emails are needed All things I was charged for without consent Go Daddy knows that I never used it….so isn’t it reasonable that I pay at most for months service…and get refunded the rest of the year’s premium??
At minimum...shouldn't there be a process for customers to write in to someone other than a customer service operator to discuss possibilities for coming to a compromise? I just find it really pathetic that a major company can actually charge you for something you didn't agree to or use and you have no recourse
Surely, other non-profits and schools need to be warned about this as Go Daddy sets themself up to be business that provides a inexpensive, hassle free way to get domains...and then upcharge you for products without permission and then refuses to do what is rightStand by your product fellows, and work with customers, don't stick it to them every opportunity you can!
Horrible customer service from GoDaddyWas duped into thinking I had to buy their microsoft email service for $and just tried to cancelThey told me they would take care of the matterThey cancelled my email service and after they did this, they told me they would not give me a REFUNDThey just ripped me off!
I was charged monthly a fee of $for an email service I never signed up for, never wanted, never used and never once logged into over the course of years
I called GoDaddy asking them to refund me for these charges that were wrongly charged to my account, and no refund was givenThe total amount charged to my debit card was $
I called numerous times asking for a refund, and was never given oneI was connected to a manager who illegally threatened me, stating that he would charge my debit card on file for $if I ever called GoDaddy again
I have complained and called GoDaddy asking for an apology and a refund for this horrible treatment, but never got a call back or a response of any kind to resolve this issue
GoDaddy deceptively forced me to sign up for their auction programI did not want this nor did I ever use itWhen I called them they refused to remove the credit
This practice of silently signing up people for things they never use is deceptive and needs to stop
My business website hosting domain expired, which resulted in my website and all content taken down and deletedI payed the recover fee to have my site go back online as it was beforeAfter paying the fee, they stated that they don't have the backup to restore my website, even though in there SOP they are to keep a full back up after a expired hosting plan for days which will be used to recover the customers websiteThey stated that they don't have it and its my fault because I didn't back it upNow all my business website and content is gone, everything! They are not willing to try and find the solution and or go back to backed up snapshot to bring my site back upThere is always something that can be done to restore content from servers, that is why they have a backup SOP and Disaster Recovery in place to resolve those issuesI have been a godaddy customer since and there has to be some time of backup that they can go back to for a restore
We are a long time customer of GoDaddy (15+ years) and purchase many services from them including hundreds of domains, multiple SSL certificates and web site accounts We have been quite happy up until this year when one of our SSL certificates renewed for years ($399) and we did not authorize the renewal In addition, the SSL renewed (was charged) more than a month prior to renew date We did not use the product (as we retired the site) but were refused a refund In addition we were give incorrect information by the agent the first time we called as he informed us that the SSL would expire and he could not do a renewal over the phone We find their policy with regards to "auto-renew" and charging that renewal more than a month prior to expiration while then claiming we are past the "day window" to get a renewal to be unethical
Deleted about emails and still got charged on a monthly basis months after deletion
On 20-Feb-I paid $to renew imaginary.nu for TWO yearsI spent weeks going back and forth with customer service and ccltd department receiving no satisfactory resolutionsFinally I reached out to Key-Systems GmbH, the company GoDaddy brokers international domain renewals through, and they provided a satisfactory resolution HOWEVER they indicated that they only received a ONE YEAR renewal keySo, I am here because I purchased a TWO YEAR renewal however GoDaddy submitted a ONE YEAR renewal keyI have been fighting with GoDaddy to get this renewal straightened out since 20-Feb-and I am beyond frustrated with their lack of resolution at this pointI shouldn't have to chase a domain registration company for a solid month (STILL with no resolution in sight) because they did not renew a domain properly
Trying to cancel a domain that is set to auto renew, called days in advance and followed their instructions to cancel, but making it increasingly difficult Have called twice and each time I'm given a new set of issues of why it cannot happen
My go daddy account is being controlled by an ex employee! We have had this go daddy account since and we have been in business since 1987! Go daddy will only give me the domain name in my new account newenglandfoam.com BUT is still allowing this EX EMPLOYEE control New England Foam's website & New England Foam's email addresses!!! Go Daddy will not transfer MY WEBSITE & MY EMAIL ADDRESSES!!! I will be contacting Revdex.com and also a lawyer!!! This is terrorism and go daddy is allowing it!
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