I *** *** made Godaddy customer service , technical help department and other departments of possibility that someone might be trying to hack into my account after I got an email from GoDaddy that one of my domain names was about to be transferredI have called GoDaddy customer service making them aware of the fact that I did not initiate any transfers and to make sure my account is secureRight next day I have called again to make sure my account is secure and I was reassured by one of the customer service representatives that it is for sure secure but to make it more secure it would a good idea to change my password and my pin numberI immediately agreed to this statement and instantly changed my password and my pin number Next day I have tried to login to my account and was not able toWhen I called GoDaddy customer service I was informed that my account belongs to someone else Then I was informed to contact [email protected] department to help me login back to my
Got an email from GoDaddy stating we were in danger of losing our Domain Names by 3/24/unless we gave them updated credit card informationFollowed the prompts and the charged us TWICEWhen I called them to ask them to take a charge off they said they couldn't refund us unless we wanted to lose the domain name entirelyThen I did a little more research and realized prior to getting the email we were ALREADY PAID UP THROUGH So I shouldn't have had to pay anything or got an email at all trying to SCARE ME into thinking our website names were in jeopardy of being cut offI asked for a supervisor and he (Donald) told me the exact same thing the rep did...that the only for the charges to be refunded was if we didn't want the domain names at all anymoreI explained to him that we were already paid up through before any of this happened and wouldn't I be safe through He said absolutely NO that it didn't matter what we had paid before...that if I wanted a refund they w
We are a long time customer of GoDaddy (15+ years) and purchase many services from them including hundreds of domains, multiple SSL certificates and web site accounts We have been quite happy up until this year when one of our SSL certificates renewed for years ($399) and we did not authorize the renewal In addition, the SSL renewed (was charged) more than a month prior to renew date We did not use the product (as we retired the site) but were refused a refund In addition we were give incorrect information by the agent the first time we called as he informed us that the SSL would expire and he could not do a renewal over the phone We find their policy with regards to "auto-renew" and charging that renewal more than a month prior to expiration while then claiming we are past the "day window" to get a renewal to be unethical
I have been with godaddy over years nowA lot has changed including the way godaddy sneaks in extra charges!!!! You need to unclick things like auto renew or they will keep billing youTheir website and the support that goes with it SUCKS! The new sneaky charges are the privacy onesI called because I noticed my bill renewal was Way to much, so I saw that they added a privacy charge even though 80% of my other domains were not privateI called to get a credit back for the rest of AND ALL of and they said read the fine print, it is over daysAre you kidding me, just started and renewal is OVER A year away...Calob the manager who kept me on hold for minutes, chuckles and said NO REFUND PAST daysYou should have read the agreement
GoDaddy is my Domain Registrar and I need to update information to meet ICANN rules and to make configuration changes that will allow internet traffic to find my new hosting site, *** I just bought this domain but have an existing account Earlier that same day I changed my phone number and got the confirmation at my personal email address but could not log on because GoDaddy sends an auth code to your phone number on fileSupport cannot assist so you get another group that asks you to send Personally Identifiable information to them over emailBut then they refuse to accept it since the account email does not match and you email them over again and they do not respond This means I cannot put up a website, change my company info, etcThey are holding my business hostage and it's been a week and I'm still waiting for an adult response They are punish their customers for their own past failuresThere are other validation info on file (PIN, Credit Card, domain order co
I have been using Go Daddy for 1/years now and they are very goodThe customer service is available 24/7, and I know because I have called them all hours of the day and several times in the wee hours of the morningI really appreciate their availability, the quality of their products, the knowledge of their staff, and the staff's willingness to impart their knowledge to meIt's been a blessing to me since I am my business's IT department, Marketing department, Customer service department, etcThank you Go Daddy:-)
I have never experience customer support that goes word to word with a customerI called godaddy to inquire about when my account would be credited my refundAfter cancelling my services on the previous Thursday and speaking with customer service I was expecting to be fully refunded my unused servicesI'm and was upset and had a nasty attitude after speaking with two customer service representives in which I explained myself to several times and not to be understoodThe first representives could not locate upper management (Chris W.) and then second Eric was able tooOnce the manager even came on he fail to assist BenjaminAfter speaking with customer service I understand you have a policy in place but as I explained I was unaware ofI would not HAVE PAID ANNUAL prices knowing it was possibility I would LOSE my moneyI had a lot of phone and chat inquires where services were changed added and deletedA lot was said and offered I don't recall a day policy or lose allDon
I set a website up in March using the day free trialWe were supposed to be billed monthly at $after the free trialGodaddy took $out of my business checking account for the entire yearI called upset on April 14thThe gentlemen I spoke with said there was nothing he could do about the yearly, I said I wanted to cancel, he said that was fine that I had time (did not give a time frame of length of time) to cancel without an issueI told him I wanted to research more websites before I made an rash decisionsI finally found a website that I wanted to go with so I called today at 5/17/Another gentleman informed me that I am past the days to cancel (I wasn't aware I only had days) and that there was nothing they could doI'm currently stuck with a website that I cannot use, out $because they state I am days past my days to canceldaysOn the website, it states, No credit card requiredTry it free for one monthThen $14.99/mo ($179.88/yr) after
Disgusted to say the least - I am about to renew a domain that I have had with Godaddy since 2001, How the hell do you go from 8.99$ to $70??? Not to mention the rip off on email address rates and poor poor poor customer service, that cannot understand one simple questionLooking to take my business elsewhere IMMEDIATELYenough is enough
Several years ago I registered a personal domain with GoDaddy but have not used it for years I recently noticed a charge from GoDaddy on my credit card bill so I called to request to have it reversed Turns out my account was set to auto renew but I did not receive a notice of the renewal since the email address I registered with was no longer valid(thanks to Comcast dropping the 3rd party ISP I was using) GoDaddy's policy only allows returns for days after the charge They are sticking me with paying for another years with no option to reverse or prorate the charge even though I am getting no use from the service GoDaddy being a technology company could easily track email non-delivery reports and attempt to contact customers via alternative method but I guess they would rather get one last payment out of you even it if means losing future business
I was auto charged for my website renewalThe auto charge fraudulently included private registration renewal They fraudulently renewed my domain account with an expired credit card on my accountThe registered credit card expired on 01/ They said I was out of the renewal window and would not be able to refund for the domain name
I have been trying to reset my password with them for over month, I have sent them numerous emails to have my password reset that way I could cancel my account and so far they are not helping meThey want to charge me dollars I want my account canceled they waiting for my auto subscription to kick in Before they reset my password that way I could cancelI just want my account canceled before they charge me
On Feb I contacted go daddy for my web site was up for renewal in March I was paying about $600/year and with that conversation they got the price down to around $ About a week later they called about putting my web site mobile and that will cost $and yearly it will be less money I was busy at the time A week later I called them and thought about using the $towards the $ Who I was talking to told me that they is no such program available I insisted that I was contacted about such the week before Finally they found the correct department., I was told that they could not do that because the renewal is up in March I talked with Go Daddy about this matter on Feb, 20, Feb; March (times), twice on March, On one of these times I requested to talk to a supervisor about this matter I was told that the supervisor only handles employee relations I found out later that is not true Also during one of these phone calls, I found out, or was told
Their web site www.bizstanding.com lists my name and my address associated with my company name to the publicI have sent email to their support and called them to request to opt out my information off from their listingsHowever, no responses from them at alltheir phone line never has people to answerI need to protect my privacy an safetyI am meeting serious problems that someone is stalking me and my family members
Have been a long-time customer with GoDaddy account #*** They provided a great service at a great price Then, in 2015, all of my websites went down GoDaddy had changed our web manager and all of our websites were no longer active, however, they still took payment automatically
We tried to contact Godaddy and there was no phone number so we wrote a nice formal letter asking why all of our internet domains no longer worked We never received a response We went online at GoDaddy and cancelled our automatic payments We began to read how horrible it was to contact GoDaddy and so many companies had the same issues Oh my gosh!
My wife and I figured we would just all of our domains run out because they no longer worked We've never heard from Godaddy until two days ago Somehow, they managed to turn automatic payments back on and took money from us How can they do this?
In November I inquired to Godaddy's Web Design Team on designing a custom websiteI gave other website examples of a type of calendar and specifics on the design I wished to haveThe salesman checked with the programmers and they said could do itI paid $ It still does not operate as intended, It is now July The website design was to be complete in days
Without going into all the specificsThey did a lousy job from the startI was on the phone with the design team for countless hours, and very seldom was it with a same person I had talked to before
I have sent several emails on all aspects in the lack of design specificsI did talk to several people that worked to get some of the design correctedI talked to others that said they would follow through to the endThat never happened
The biggest problem with the organization is there is not a specific person following the design flowIf you wish to talk to a supervisor, forget it, you are just tran
I was contacted via email in regards to selling a domain name I own (***)I didn't respond because I thought it was spamI was then contacted via phone and told "I needed to give them a call back to let them know either way in regards to selling it or not)It sounded like a rushThe offer went from $1,to $2,and I acceptedI contacted them via the phone and completed all of the steps necessary to transfer the domain nameI also gave them my bank account information for the paymentI was originally told that after I competed my checklists that the sales representative would "push the information through to the accounting department and I should receive payment in 2-business daysThis did not occurI called in and was told it is actually 5-business days to receive paymentThis also did not occurI called in once more and was told "you'll definitely have funds by next Thursday, and if not give us a call back." Again, this did not occurI called in
I was suppose to receive a refund in the amount of $on 1/06/for services I didn't use in early
I called GoDaddy tonight and was told the refund went thru on my original credit card I asked for the last digits and realized I no longer or never had that credit card The numbers are not familiar at allIn fact I was told the credit card was a MasterCard that expired 5/
My question is why you would attempt to refund to an expired card? I was told not to worry the refund would just attach to the newer MC..I called all my current MC and there is no refund I called GoDaddy again and was told if there was a problem I would receive a check I asked how long before GoDaddy would know there was a problem refunding to the expired credit card? Usually up to days..The refund was issued 1/06/and today is 2/6/ But again I was told if there is a problem I would receive a checkMy question is "where is my refund?" Go Daddy by now should know whether or no
I have had a shopping web site with GoDaddy for many years that stopped performing correctly due to not be TLScompliantGoDaddy told me I needed to switch to a Plesk platform and that would solve my problemIt did not solve my problem and I dealt with them over it for about weeksI finally gave up and put up with it not performing a proper handshake over TLS
Six months ago PayPal notified its shopping cart business customers they had to meet certain compliance standards and they told me I was not compliantI contacted GoDaddy serveral times over the past months and they guaranteed me their server was compliant and that it was a generic warning from PayPal
PayPal's new standards went into effect last week and immediately my site could not process payments with PayPalI contacted GoDaddy, they said it wasn't their problem, it was my codingI communicated with several shopping cart sites who used GoDaddy and they said they had the same problem, moved to a differe
Godaddy double charges, doesn't care they double charge, even flat denies double charging with a bank statementWon't give up the double charge and talks in circles over and over to keep from discussing giving me my money backWe are so done with this fraudulent company and will NEVER use them again
I *** *** made Godaddy customer service , technical help department and other departments of possibility that someone might be trying to hack into my account after I got an email from GoDaddy that one of my domain names was about to be transferredI have called GoDaddy customer service making them aware of the fact that I did not initiate any transfers and to make sure my account is secureRight next day I have called again to make sure my account is secure and I was reassured by one of the customer service representatives that it is for sure secure but to make it more secure it would a good idea to change my password and my pin numberI immediately agreed to this statement and instantly changed my password and my pin number Next day I have tried to login to my account and was not able toWhen I called GoDaddy customer service I was informed that my account belongs to someone else Then I was informed to contact [email protected] department to help me login back to my
Got an email from GoDaddy stating we were in danger of losing our Domain Names by 3/24/unless we gave them updated credit card informationFollowed the prompts and the charged us TWICEWhen I called them to ask them to take a charge off they said they couldn't refund us unless we wanted to lose the domain name entirelyThen I did a little more research and realized prior to getting the email we were ALREADY PAID UP THROUGH So I shouldn't have had to pay anything or got an email at all trying to SCARE ME into thinking our website names were in jeopardy of being cut offI asked for a supervisor and he (Donald) told me the exact same thing the rep did...that the only for the charges to be refunded was if we didn't want the domain names at all anymoreI explained to him that we were already paid up through before any of this happened and wouldn't I be safe through He said absolutely NO that it didn't matter what we had paid before...that if I wanted a refund they w
We are a long time customer of GoDaddy (15+ years) and purchase many services from them including hundreds of domains, multiple SSL certificates and web site accounts We have been quite happy up until this year when one of our SSL certificates renewed for years ($399) and we did not authorize the renewal In addition, the SSL renewed (was charged) more than a month prior to renew date We did not use the product (as we retired the site) but were refused a refund In addition we were give incorrect information by the agent the first time we called as he informed us that the SSL would expire and he could not do a renewal over the phone We find their policy with regards to "auto-renew" and charging that renewal more than a month prior to expiration while then claiming we are past the "day window" to get a renewal to be unethical
I have been with godaddy over years nowA lot has changed including the way godaddy sneaks in extra charges!!!! You need to unclick things like auto renew or they will keep billing youTheir website and the support that goes with it SUCKS! The new sneaky charges are the privacy onesI called because I noticed my bill renewal was Way to much, so I saw that they added a privacy charge even though 80% of my other domains were not privateI called to get a credit back for the rest of AND ALL of and they said read the fine print, it is over daysAre you kidding me, just started and renewal is OVER A year away...Calob the manager who kept me on hold for minutes, chuckles and said NO REFUND PAST daysYou should have read the agreement
GoDaddy is my Domain Registrar and I need to update information to meet ICANN rules and to make configuration changes that will allow internet traffic to find my new hosting site, *** I just bought this domain but have an existing account Earlier that same day I changed my phone number and got the confirmation at my personal email address but could not log on because GoDaddy sends an auth code to your phone number on fileSupport cannot assist so you get another group that asks you to send Personally Identifiable information to them over emailBut then they refuse to accept it since the account email does not match and you email them over again and they do not respond This means I cannot put up a website, change my company info, etcThey are holding my business hostage and it's been a week and I'm still waiting for an adult response They are punish their customers for their own past failuresThere are other validation info on file (PIN, Credit Card, domain order co
I have been using Go Daddy for 1/years now and they are very goodThe customer service is available 24/7, and I know because I have called them all hours of the day and several times in the wee hours of the morningI really appreciate their availability, the quality of their products, the knowledge of their staff, and the staff's willingness to impart their knowledge to meIt's been a blessing to me since I am my business's IT department, Marketing department, Customer service department, etcThank you Go Daddy:-)
I have never experience customer support that goes word to word with a customerI called godaddy to inquire about when my account would be credited my refundAfter cancelling my services on the previous Thursday and speaking with customer service I was expecting to be fully refunded my unused servicesI'm and was upset and had a nasty attitude after speaking with two customer service representives in which I explained myself to several times and not to be understoodThe first representives could not locate upper management (Chris W.) and then second Eric was able tooOnce the manager even came on he fail to assist BenjaminAfter speaking with customer service I understand you have a policy in place but as I explained I was unaware ofI would not HAVE PAID ANNUAL prices knowing it was possibility I would LOSE my moneyI had a lot of phone and chat inquires where services were changed added and deletedA lot was said and offered I don't recall a day policy or lose allDon
I set a website up in March using the day free trialWe were supposed to be billed monthly at $after the free trialGodaddy took $out of my business checking account for the entire yearI called upset on April 14thThe gentlemen I spoke with said there was nothing he could do about the yearly, I said I wanted to cancel, he said that was fine that I had time (did not give a time frame of length of time) to cancel without an issueI told him I wanted to research more websites before I made an rash decisionsI finally found a website that I wanted to go with so I called today at 5/17/Another gentleman informed me that I am past the days to cancel (I wasn't aware I only had days) and that there was nothing they could doI'm currently stuck with a website that I cannot use, out $because they state I am days past my days to canceldaysOn the website, it states, No credit card requiredTry it free for one monthThen $14.99/mo ($179.88/yr) after
Disgusted to say the least - I am about to renew a domain that I have had with Godaddy since 2001, How the hell do you go from 8.99$ to $70??? Not to mention the rip off on email address rates and poor poor poor customer service, that cannot understand one simple questionLooking to take my business elsewhere IMMEDIATELYenough is enough
Several years ago I registered a personal domain with GoDaddy but have not used it for years I recently noticed a charge from GoDaddy on my credit card bill so I called to request to have it reversed Turns out my account was set to auto renew but I did not receive a notice of the renewal since the email address I registered with was no longer valid(thanks to Comcast dropping the 3rd party ISP I was using) GoDaddy's policy only allows returns for days after the charge They are sticking me with paying for another years with no option to reverse or prorate the charge even though I am getting no use from the service GoDaddy being a technology company could easily track email non-delivery reports and attempt to contact customers via alternative method but I guess they would rather get one last payment out of you even it if means losing future business
I was auto charged for my website renewalThe auto charge fraudulently included private registration renewal They fraudulently renewed my domain account with an expired credit card on my accountThe registered credit card expired on 01/ They said I was out of the renewal window and would not be able to refund for the domain name
I have been trying to reset my password with them for over month, I have sent them numerous emails to have my password reset that way I could cancel my account and so far they are not helping meThey want to charge me dollars I want my account canceled they waiting for my auto subscription to kick in Before they reset my password that way I could cancelI just want my account canceled before they charge me
On Feb I contacted go daddy for my web site was up for renewal in March I was paying about $600/year and with that conversation they got the price down to around $ About a week later they called about putting my web site mobile and that will cost $and yearly it will be less money I was busy at the time A week later I called them and thought about using the $towards the $ Who I was talking to told me that they is no such program available I insisted that I was contacted about such the week before Finally they found the correct department., I was told that they could not do that because the renewal is up in March I talked with Go Daddy about this matter on Feb, 20, Feb; March (times), twice on March, On one of these times I requested to talk to a supervisor about this matter I was told that the supervisor only handles employee relations I found out later that is not true Also during one of these phone calls, I found out, or was told
Their web site www.bizstanding.com lists my name and my address associated with my company name to the publicI have sent email to their support and called them to request to opt out my information off from their listingsHowever, no responses from them at alltheir phone line never has people to answerI need to protect my privacy an safetyI am meeting serious problems that someone is stalking me and my family members
Have been a long-time customer with GoDaddy account #*** They provided a great service at a great price Then, in 2015, all of my websites went down GoDaddy had changed our web manager and all of our websites were no longer active, however, they still took payment automatically
We tried to contact Godaddy and there was no phone number so we wrote a nice formal letter asking why all of our internet domains no longer worked We never received a response We went online at GoDaddy and cancelled our automatic payments We began to read how horrible it was to contact GoDaddy and so many companies had the same issues Oh my gosh!
My wife and I figured we would just all of our domains run out because they no longer worked We've never heard from Godaddy until two days ago Somehow, they managed to turn automatic payments back on and took money from us How can they do this?
In November I inquired to Godaddy's Web Design Team on designing a custom websiteI gave other website examples of a type of calendar and specifics on the design I wished to haveThe salesman checked with the programmers and they said could do itI paid $ It still does not operate as intended, It is now July The website design was to be complete in days
Without going into all the specificsThey did a lousy job from the startI was on the phone with the design team for countless hours, and very seldom was it with a same person I had talked to before
I have sent several emails on all aspects in the lack of design specificsI did talk to several people that worked to get some of the design correctedI talked to others that said they would follow through to the endThat never happened
The biggest problem with the organization is there is not a specific person following the design flowIf you wish to talk to a supervisor, forget it, you are just tran
I was contacted via email in regards to selling a domain name I own (***)I didn't respond because I thought it was spamI was then contacted via phone and told "I needed to give them a call back to let them know either way in regards to selling it or not)It sounded like a rushThe offer went from $1,to $2,and I acceptedI contacted them via the phone and completed all of the steps necessary to transfer the domain nameI also gave them my bank account information for the paymentI was originally told that after I competed my checklists that the sales representative would "push the information through to the accounting department and I should receive payment in 2-business daysThis did not occurI called in and was told it is actually 5-business days to receive paymentThis also did not occurI called in once more and was told "you'll definitely have funds by next Thursday, and if not give us a call back." Again, this did not occurI called in
I was suppose to receive a refund in the amount of $on 1/06/for services I didn't use in early
I called GoDaddy tonight and was told the refund went thru on my original credit card I asked for the last digits and realized I no longer or never had that credit card The numbers are not familiar at allIn fact I was told the credit card was a MasterCard that expired 5/
My question is why you would attempt to refund to an expired card? I was told not to worry the refund would just attach to the newer MC..I called all my current MC and there is no refund I called GoDaddy again and was told if there was a problem I would receive a check I asked how long before GoDaddy would know there was a problem refunding to the expired credit card? Usually up to days..The refund was issued 1/06/and today is 2/6/ But again I was told if there is a problem I would receive a checkMy question is "where is my refund?" Go Daddy by now should know whether or no
I have had a shopping web site with GoDaddy for many years that stopped performing correctly due to not be TLScompliantGoDaddy told me I needed to switch to a Plesk platform and that would solve my problemIt did not solve my problem and I dealt with them over it for about weeksI finally gave up and put up with it not performing a proper handshake over TLS
Six months ago PayPal notified its shopping cart business customers they had to meet certain compliance standards and they told me I was not compliantI contacted GoDaddy serveral times over the past months and they guaranteed me their server was compliant and that it was a generic warning from PayPal
PayPal's new standards went into effect last week and immediately my site could not process payments with PayPalI contacted GoDaddy, they said it wasn't their problem, it was my codingI communicated with several shopping cart sites who used GoDaddy and they said they had the same problem, moved to a differe
Godaddy double charges, doesn't care they double charge, even flat denies double charging with a bank statementWon't give up the double charge and talks in circles over and over to keep from discussing giving me my money backWe are so done with this fraudulent company and will NEVER use them again