On 11/2/I noticed that my email account was not working and signed onto my godaddy account to investigateAll of my products were setup on auto renewal with a credit card, but for some reason the email hosting did not renewI had to manually reenter the information so that it would process and received a confirmation email and printed a receiptI have just received the Credit card statement and noticed there were two identical charges from GoDaddy for the email renewal, so I contacted them to refund one of the chargesThey have stated that since this charge is past the day window, they CAN NOT reverse the charge and basically told me that I was the one who processed the payment twice and that they have applied it as a 4year plan instead of two year plansI requested to speak with the supervisor and Kayla stood by this decisionI explained that I have notified my bank that this is a fraudulent charge and I consider this an act of theft as I did not authorize a four year pl
I called to get support with a product that we had just purchasedI was given a high pressure sales pitch to purchase a protected registration serviceI did not want this service, but finally said ok just to be able to get off the phone so I could take a scheduled callI called back to cancel the service and was told I would have to complete a form and provide documentation including a copy of the owner's passport and business licenseThis information was never requested to purchase any serviceI was told it could take business days for them to process the requestAfter the business days, I called to follow up but was not able to confirm they received the form and documentationI was told that *** would have the information to follow up but when I sent an email, the response was that I would need to callWe then received an email that the passport was not clear, so I resubmitted itThen the response was that they could only communicate with the owner
Go Daddy has engaged in unethical behavior related to the renewal of domain names Its not surprising to see the volume of negative reviews on this website given my own experience Go Daddy doesn't allow consumers to turn off the auto-renew option on domain names in advance They also don't allow me to delete my payment information to avoid being charged in the event I forget to turn off my auto-renewal prior to the renewal date They're basically betting on consumers forgetting to cancel their auto-renewal option so that they can collect more fees While I believe it is unethical this may end up being criminal
complaint already sent on Februar on a very famous complaints an reviews website
i'm sening this complaint toay March because I have triee alrady to resolve the godaddy:problem with the skulls that are prtening to work in one of their offshore non-support centers (offshore for obvius "reasons" butt unfortunaty comunicating with skulls is a difficolt task
I have purchased a domain name on the march with the so called goddady "promotion" for omain name registrations for $1,for the first year and apparentòly thee goaddy is trying to keeop interesting domain names for thm seelf so they invent an excuse to block the accounts that the customers are using to register the domain names with the so called "promotion" for $1,
after a few ays the skulls have sent an emal asking or a proof of identity of the person that paid with the virtual creit card (so not even a credit card beause virtual credit cards are for online purchasees for time use only for a limit
I subscribed to a GoDaddy business hosting plan that was $120+ for a month periodTwo days before the hosting plan expired, I logged in and changed my hosting plan to "Economy Linux Hosting" at $/ monthGoDaddy said that my change had been confirmed and that it was processing, and the change would be visible soonHowever, when my billing cycle ended and the new cycle of Economy Linux Hosting was intended to start, GoDaddy tried to renew the previous business hosting plan at $120+This was not the plan I swapped to, nor the bill I expectedThis was not paid and GoDaddy's site blocked me from investigating any changes with my hosting plan unless I paid the $bill which had already been swappedAlthough I was frustrated, fixing this was not my first priority and I called GoDaddy a few weeks later expecting an easy fix - they'd apologize for their site's apparent erro and fix my plan to Economy Hosting LinuxHowever, upon calling I was told by GoDaddy support that, regardless
I have tried numerous times to report abusive ads, but have been unsuccessful as GoDaddy's online form to report abuse continues to show error messagesOur website is redirecting people to one of GoDaddy's servers that contains malicious content when visitors click on our articles at various timesVisitors are taken to landingdisplay.page.user.jesikah-lee.com/?Flow=6215205783491817&uid=df08ffb132ad...⇄ This website, jesikah-lee.com, is hosted by GoDaddy with fake information in ICANN and the ads are malicious in natureGoDaddy must take immediate action to take down these malicious sites
Go Daddy Account Number: *** *** **
Password: Linds1gill
Log In Pin: ***
In Mid December of I had gotten several emails from Go Daddy that I needed to pay a fee to keep my domain name active I logged in to my account numerous times to pay the fee and could not find a domain name registered to me that would allow me to pay the feeWhile this was happening my web site went downI called Go Daddy and began working with MrLance Hewitt After much research he was able to find my domain name, I paid the fee and the site went back upWhile we were working on the domain name issue I told Hewitt my current web host was no longer going to host sites and that I needed another hostI was petitioned by Hewitt to allow Go Daddy to host my site and we began to set that up During the process, that took over three weeks and many, many hours of my time, I was told by Hewitt what to do, every step of the way and followed every instruction Supposedly the site was migrated and a
I have few domains registered with godaddyI try transfer them to another registrantIt is some procedure involvedTo transfer domain I have to request godaddy authorization code to initiate transfer It was done I got codeAbout month late I found out godaddy didn't release domainsWhen I called godaddy tech support told me domain expired now and to get it back I have to pay eighty dollars but transfer is free serviceI heave to pay another company for service but it is not related to goddadyAccording to tech support my domain expire on of march but by my official registration information (can be checked icann.org) it is expire on novThey a lying to cover they mistakesI believe they lock domain just to charge people extra money
Horrible up time and even more horrible and incompetent tech support
Have a site a that's been running slow the last couple weeks and today it's bee down several hours and techs are unable to resolve my issue
Stay away from these overpriced horrible hosting providers
I have domains registered with GoDaddyI’ve added and removed several bank accounts over the yearsThis time when I closed a bank account they still tried to charge that accountThen after the payment failed because the account was closed I was immediately sent to collectionsI called GoDaddy and said, hey I have lots of accounts with you what’s going onThey said, it’s not us it’s our payment provider and you’ll have to follow up with them and pay he $feeThey said they are not responsible for their payment processorThat in itself if ridiculousI run companies that process payments and I’ve never nor would I ever tell a customer I’m not responsible for the payment processor I choseI never went to a third part website to setup my payment method, I did that on GoDaddyIt’s blows my mind they don’t support the payment processor they choseLike I said, I’ve open and closed several accounts and never run into this issue with any other companyIf they can’t charge my ac
After noticing charges for from GoDaddy I called to cancel any subscription associated with GoDaddyI talked with the rep and he told me there was nothing he could do without a pin that I never set upHe verified I had an account with them and could not cancel and said he would still charge my debit card until a pin number was submittedHe was rude and not helpfulBefore anyone thinks about working with GoDaddy think twice they are a bunch of thievesThey are charging my account for something I don't have and will not fix the problem and going back and forth about something they could easily fixGoDaddy does not have or has ever had permission to charge anything on my card I dont have any of their services
I purchased a domain from GoDaddy.com several years agoI no longer use the domain and do not plan to use the domain in the futureGoDaddy.com automatically put my account on Auto-RenewI noticed a charge 2-years later on January 12, on my credit card for $which was for another 2-years of serviceI called GoDaddy.com 10-days later after I noticed the charge on my credit card to get refund because I no longer use the service or domain and do not plan to use the service or domain in the futureThe customer service rep told me they would issue the refund within 5-days and gave me a reference #After more than a week, I noticed that I never received a credit back to my accountSo I called GoDaddy again with the reference # they gave me and the rep now told me they are no longer issuing a refundThis is very frustrating because more than a week ago they told me I would receive a refund and even gave me a reference # for the refund requestI no longer use the service fo
My website hosting does not work...any files larger than about 1M cannot be accessedGoDaddy is able to reproduce this problem on their end
I asked for a ticket to be opened to debug it and they claim the problem is with my ISP
However...I have the problem (AT&T ISP), my phone has the problem (T-Mobile ISP) and of my friends have the problem (Spectrum and Verizon ISPs)
Additionally, *GoDaddy* can reproduce the problem on their end
So now 2mo into a 10yr hosting plan my website is unusable
I would ideally like the problem to be fixed, but if that is not possible then a prorated refund
After many years of being a good customer and recommending your company, you just lost my company's and the client's business for which I manage their websites and active account products we have with your company due to the irresponsible and erratic, unprofessional and possibly illegal actions of GoDaddy employee D *** or Doug *** Trademark DepartmentOn 11/27/we received an email from D *** in an authoratative tone giving us only hours to comply with a request from Revdex.com to remove a logo we had on our website We had been working with the local Revdex.com in Denver on this matter and I forwarded D *** the email from the Revdex.com allowing us until 1/30/to correct the issue D *** disregarded the information we sent him, did not acknowledge this email giving us until 12/to comply and remove the Revdex.com logo I worked with Go Daddy staff on a 12/Sunday night to remove the logo as requested and completed the Revdex.com logo removal 12/ I did leave the text that noted "see
This is a classic "bait and switch" offerI have attached a screenshot of the offerIt is complete and only my account information has been removed (black bars)Godaddy sent me an email offering, "20% off your domain renewals*" The offer said, "Use promo code ***" And, "This special offer is good for .com, .net, .org, .co, .info, .biz domains only." According to the email, the offer expires May 18, 2018." (Note: The expiration is more than a week from the date of this narrative
I went to renew my ".net" domain online at their website but, when I entered the promo code at checkout, it was refused with this message, "This promotional code does not apply to renewals AND requires a $minimum orderAdd $in new products to save 20%."
Since the email offer clearly stated it was for renewals I re-entered the promo code but it was rejected with the same messageI called their support numberI spoke with MichaelHe told me the promo code was not good for renewals I p
Initially spoke with a sales rep in May and based upon what was to all be part of a package for the "Premium" package I was promised many things only to find out after paying thousands and months later the things the sales rep *** said would include in my purchase price was notI have made many calls, finally was able to reach a supervisor who stated she could not provide me with even a email address for herself so I would have a point of contactIn the end she emailed me with different stories that each contradicted her statements in writing but siding with Go Daddy and found no wrongWhen asked for additional info she said I needed a subpoenaIn addition in one of her replies she stated she spoke with the sales rep about my conversation with him in May and states he said he remembered exactly what he told meI find this hard to believe as he most likely has spoken with several hundred people since yet he can remember my conversation with him? Common sense no! I ha
My domain name was due for renewal, however the credit card I had on file was no longer validWhen I received the renewal email I went online to add my new credit card info and was billed by godaddySince that date my website has still been inaccessibleI called in to Godaddy and was advised by customer service rep Bill that once to renewal fails billing the DNS must be resetI asked if this was the case shouldn't it state that in the billing renewal email or in a confirmation email once payment has been madeThere was no indication that I needed to call or update the DNS in any communications from GodaddyI asked to speak to a supervisor since Bill was unable to assist meI was left on hold for minutesI spoke to Ashley who was advised by Bill that I paid my renewal two weeks late, which was not the case, it was actually paid two days after the renewal was dueMy business website has now been down for two weeks.I have now been on the phone for minutes with no resolution
After months of bad advice by GoDaddy reps, countless wasted hours on the phone, and a website that still does not work, I am told today that their Managed WP (that they told me I must move to) is the cause of my problemsIn order to correct the problem they caused I must now pay to move back to cPanel (where I was) and hope that solves the problemI must say that my experience with GoDaddy is one of the worst examples of customer service and delivering what you sell I have ever experienced
I created a website from Go DaddyHowever, the domain was purchased earlier from a different vendorSo I had to transfer the use from that vendor to Go DaddyThe first question I got was about why I hadn't used themAfter I created the website, I decided not to use itThat's when the problem startedI gave Go Daddy my credit card informationBut there was no way to access my own credit card information in order to cancel the website serviceAccessing your own credit billing is a basic for any business to customer relationshipThey don't have it because they want to trap youBottom line is I couldn't cancel itThey have a 45-day cancellation policy, but there is no way to cancel itI did get all of this down in an online conversation I had with their chat service personI am not allowed to show it here, but will provide it upon requestI am filing a consumer complaint with the Federal Communications Commission
I have been a customer of Godaddy for decades I was sold on moving my websites to a new plan and I bought it hook, line and sinker All I got was a product upsell after doing so I was told that I can move the sites myself after declining their website move service I was sent some artilcles on how to move myself But they left out a bit of info The files are stored in a few different places and after days the delete all your website data I was only given one of the places to download files I have lost all my business website and have to start all over building them Over a half of dozen websites I have am leaving godaddy for good What a hack! I feel so violated and miss-lead
On 11/2/I noticed that my email account was not working and signed onto my godaddy account to investigateAll of my products were setup on auto renewal with a credit card, but for some reason the email hosting did not renewI had to manually reenter the information so that it would process and received a confirmation email and printed a receiptI have just received the Credit card statement and noticed there were two identical charges from GoDaddy for the email renewal, so I contacted them to refund one of the chargesThey have stated that since this charge is past the day window, they CAN NOT reverse the charge and basically told me that I was the one who processed the payment twice and that they have applied it as a 4year plan instead of two year plansI requested to speak with the supervisor and Kayla stood by this decisionI explained that I have notified my bank that this is a fraudulent charge and I consider this an act of theft as I did not authorize a four year pl
I called to get support with a product that we had just purchasedI was given a high pressure sales pitch to purchase a protected registration serviceI did not want this service, but finally said ok just to be able to get off the phone so I could take a scheduled callI called back to cancel the service and was told I would have to complete a form and provide documentation including a copy of the owner's passport and business licenseThis information was never requested to purchase any serviceI was told it could take business days for them to process the requestAfter the business days, I called to follow up but was not able to confirm they received the form and documentationI was told that *** would have the information to follow up but when I sent an email, the response was that I would need to callWe then received an email that the passport was not clear, so I resubmitted itThen the response was that they could only communicate with the owner
Go Daddy has engaged in unethical behavior related to the renewal of domain names Its not surprising to see the volume of negative reviews on this website given my own experience Go Daddy doesn't allow consumers to turn off the auto-renew option on domain names in advance They also don't allow me to delete my payment information to avoid being charged in the event I forget to turn off my auto-renewal prior to the renewal date They're basically betting on consumers forgetting to cancel their auto-renewal option so that they can collect more fees While I believe it is unethical this may end up being criminal
complaint already sent on Februar on a very famous complaints an reviews website
i'm sening this complaint toay March because I have triee alrady to resolve the godaddy:problem with the skulls that are prtening to work in one of their offshore non-support centers (offshore for obvius "reasons" butt unfortunaty comunicating with skulls is a difficolt task
I have purchased a domain name on the march with the so called goddady "promotion" for omain name registrations for $1,for the first year and apparentòly thee goaddy is trying to keeop interesting domain names for thm seelf so they invent an excuse to block the accounts that the customers are using to register the domain names with the so called "promotion" for $1,
after a few ays the skulls have sent an emal asking or a proof of identity of the person that paid with the virtual creit card (so not even a credit card beause virtual credit cards are for online purchasees for time use only for a limit
I subscribed to a GoDaddy business hosting plan that was $120+ for a month periodTwo days before the hosting plan expired, I logged in and changed my hosting plan to "Economy Linux Hosting" at $/ monthGoDaddy said that my change had been confirmed and that it was processing, and the change would be visible soonHowever, when my billing cycle ended and the new cycle of Economy Linux Hosting was intended to start, GoDaddy tried to renew the previous business hosting plan at $120+This was not the plan I swapped to, nor the bill I expectedThis was not paid and GoDaddy's site blocked me from investigating any changes with my hosting plan unless I paid the $bill which had already been swappedAlthough I was frustrated, fixing this was not my first priority and I called GoDaddy a few weeks later expecting an easy fix - they'd apologize for their site's apparent erro and fix my plan to Economy Hosting LinuxHowever, upon calling I was told by GoDaddy support that, regardless
I have tried numerous times to report abusive ads, but have been unsuccessful as GoDaddy's online form to report abuse continues to show error messagesOur website is redirecting people to one of GoDaddy's servers that contains malicious content when visitors click on our articles at various timesVisitors are taken to landingdisplay.page.user.jesikah-lee.com/?Flow=6215205783491817&uid=df08ffb132ad...⇄ This website, jesikah-lee.com, is hosted by GoDaddy with fake information in ICANN and the ads are malicious in natureGoDaddy must take immediate action to take down these malicious sites
Go Daddy Account Number: *** *** **
Password: Linds1gill
Log In Pin: ***
In Mid December of I had gotten several emails from Go Daddy that I needed to pay a fee to keep my domain name active I logged in to my account numerous times to pay the fee and could not find a domain name registered to me that would allow me to pay the feeWhile this was happening my web site went downI called Go Daddy and began working with MrLance Hewitt After much research he was able to find my domain name, I paid the fee and the site went back upWhile we were working on the domain name issue I told Hewitt my current web host was no longer going to host sites and that I needed another hostI was petitioned by Hewitt to allow Go Daddy to host my site and we began to set that up During the process, that took over three weeks and many, many hours of my time, I was told by Hewitt what to do, every step of the way and followed every instruction Supposedly the site was migrated and a
I have few domains registered with godaddyI try transfer them to another registrantIt is some procedure involvedTo transfer domain I have to request godaddy authorization code to initiate transfer It was done I got codeAbout month late I found out godaddy didn't release domainsWhen I called godaddy tech support told me domain expired now and to get it back I have to pay eighty dollars but transfer is free serviceI heave to pay another company for service but it is not related to goddadyAccording to tech support my domain expire on of march but by my official registration information (can be checked icann.org) it is expire on novThey a lying to cover they mistakesI believe they lock domain just to charge people extra money
Horrible up time and even more horrible and incompetent tech support
Have a site a that's been running slow the last couple weeks and today it's bee down several hours and techs are unable to resolve my issue
Stay away from these overpriced horrible hosting providers
I have domains registered with GoDaddyI’ve added and removed several bank accounts over the yearsThis time when I closed a bank account they still tried to charge that accountThen after the payment failed because the account was closed I was immediately sent to collectionsI called GoDaddy and said, hey I have lots of accounts with you what’s going onThey said, it’s not us it’s our payment provider and you’ll have to follow up with them and pay he $feeThey said they are not responsible for their payment processorThat in itself if ridiculousI run companies that process payments and I’ve never nor would I ever tell a customer I’m not responsible for the payment processor I choseI never went to a third part website to setup my payment method, I did that on GoDaddyIt’s blows my mind they don’t support the payment processor they choseLike I said, I’ve open and closed several accounts and never run into this issue with any other companyIf they can’t charge my ac
After noticing charges for from GoDaddy I called to cancel any subscription associated with GoDaddyI talked with the rep and he told me there was nothing he could do without a pin that I never set upHe verified I had an account with them and could not cancel and said he would still charge my debit card until a pin number was submittedHe was rude and not helpfulBefore anyone thinks about working with GoDaddy think twice they are a bunch of thievesThey are charging my account for something I don't have and will not fix the problem and going back and forth about something they could easily fixGoDaddy does not have or has ever had permission to charge anything on my card I dont have any of their services
I purchased a domain from GoDaddy.com several years agoI no longer use the domain and do not plan to use the domain in the futureGoDaddy.com automatically put my account on Auto-RenewI noticed a charge 2-years later on January 12, on my credit card for $which was for another 2-years of serviceI called GoDaddy.com 10-days later after I noticed the charge on my credit card to get refund because I no longer use the service or domain and do not plan to use the service or domain in the futureThe customer service rep told me they would issue the refund within 5-days and gave me a reference #After more than a week, I noticed that I never received a credit back to my accountSo I called GoDaddy again with the reference # they gave me and the rep now told me they are no longer issuing a refundThis is very frustrating because more than a week ago they told me I would receive a refund and even gave me a reference # for the refund requestI no longer use the service fo
My website hosting does not work...any files larger than about 1M cannot be accessedGoDaddy is able to reproduce this problem on their end
I asked for a ticket to be opened to debug it and they claim the problem is with my ISP
However...I have the problem (AT&T ISP), my phone has the problem (T-Mobile ISP) and of my friends have the problem (Spectrum and Verizon ISPs)
Additionally, *GoDaddy* can reproduce the problem on their end
So now 2mo into a 10yr hosting plan my website is unusable
I would ideally like the problem to be fixed, but if that is not possible then a prorated refund
After many years of being a good customer and recommending your company, you just lost my company's and the client's business for which I manage their websites and active account products we have with your company due to the irresponsible and erratic, unprofessional and possibly illegal actions of GoDaddy employee D *** or Doug *** Trademark DepartmentOn 11/27/we received an email from D *** in an authoratative tone giving us only hours to comply with a request from Revdex.com to remove a logo we had on our website We had been working with the local Revdex.com in Denver on this matter and I forwarded D *** the email from the Revdex.com allowing us until 1/30/to correct the issue D *** disregarded the information we sent him, did not acknowledge this email giving us until 12/to comply and remove the Revdex.com logo I worked with Go Daddy staff on a 12/Sunday night to remove the logo as requested and completed the Revdex.com logo removal 12/ I did leave the text that noted "see
This is a classic "bait and switch" offerI have attached a screenshot of the offerIt is complete and only my account information has been removed (black bars)Godaddy sent me an email offering, "20% off your domain renewals*" The offer said, "Use promo code ***" And, "This special offer is good for .com, .net, .org, .co, .info, .biz domains only." According to the email, the offer expires May 18, 2018." (Note: The expiration is more than a week from the date of this narrative
I went to renew my ".net" domain online at their website but, when I entered the promo code at checkout, it was refused with this message, "This promotional code does not apply to renewals AND requires a $minimum orderAdd $in new products to save 20%."
Since the email offer clearly stated it was for renewals I re-entered the promo code but it was rejected with the same messageI called their support numberI spoke with MichaelHe told me the promo code was not good for renewals I p
Initially spoke with a sales rep in May and based upon what was to all be part of a package for the "Premium" package I was promised many things only to find out after paying thousands and months later the things the sales rep *** said would include in my purchase price was notI have made many calls, finally was able to reach a supervisor who stated she could not provide me with even a email address for herself so I would have a point of contactIn the end she emailed me with different stories that each contradicted her statements in writing but siding with Go Daddy and found no wrongWhen asked for additional info she said I needed a subpoenaIn addition in one of her replies she stated she spoke with the sales rep about my conversation with him in May and states he said he remembered exactly what he told meI find this hard to believe as he most likely has spoken with several hundred people since yet he can remember my conversation with him? Common sense no! I ha
My domain name was due for renewal, however the credit card I had on file was no longer validWhen I received the renewal email I went online to add my new credit card info and was billed by godaddySince that date my website has still been inaccessibleI called in to Godaddy and was advised by customer service rep Bill that once to renewal fails billing the DNS must be resetI asked if this was the case shouldn't it state that in the billing renewal email or in a confirmation email once payment has been madeThere was no indication that I needed to call or update the DNS in any communications from GodaddyI asked to speak to a supervisor since Bill was unable to assist meI was left on hold for minutesI spoke to Ashley who was advised by Bill that I paid my renewal two weeks late, which was not the case, it was actually paid two days after the renewal was dueMy business website has now been down for two weeks.I have now been on the phone for minutes with no resolution
After months of bad advice by GoDaddy reps, countless wasted hours on the phone, and a website that still does not work, I am told today that their Managed WP (that they told me I must move to) is the cause of my problemsIn order to correct the problem they caused I must now pay to move back to cPanel (where I was) and hope that solves the problemI must say that my experience with GoDaddy is one of the worst examples of customer service and delivering what you sell I have ever experienced
I created a website from Go DaddyHowever, the domain was purchased earlier from a different vendorSo I had to transfer the use from that vendor to Go DaddyThe first question I got was about why I hadn't used themAfter I created the website, I decided not to use itThat's when the problem startedI gave Go Daddy my credit card informationBut there was no way to access my own credit card information in order to cancel the website serviceAccessing your own credit billing is a basic for any business to customer relationshipThey don't have it because they want to trap youBottom line is I couldn't cancel itThey have a 45-day cancellation policy, but there is no way to cancel itI did get all of this down in an online conversation I had with their chat service personI am not allowed to show it here, but will provide it upon requestI am filing a consumer complaint with the Federal Communications Commission
I have been a customer of Godaddy for decades I was sold on moving my websites to a new plan and I bought it hook, line and sinker All I got was a product upsell after doing so I was told that I can move the sites myself after declining their website move service I was sent some artilcles on how to move myself But they left out a bit of info The files are stored in a few different places and after days the delete all your website data I was only given one of the places to download files I have lost all my business website and have to start all over building them Over a half of dozen websites I have am leaving godaddy for good What a hack! I feel so violated and miss-lead