I subscribed to a GoDaddy business hosting plan that was $120+ for a month periodTwo days before the hosting plan expired, I logged in and changed my hosting plan to "Economy Linux Hosting" at $/ monthGoDaddy said that my change had been confirmed and that it was processing, and the change would be visible soonHowever, when my billing cycle ended and the new cycle of Economy Linux Hosting was intended to start, GoDaddy tried to renew the previous business hosting plan at $120+This was not the plan I swapped to, nor the bill I expectedThis was not paid and GoDaddy's site blocked me from investigating any changes with my hosting plan unless I paid the $bill which had already been swappedAlthough I was frustrated, fixing this was not my first priority and I called GoDaddy a few weeks later expecting an easy fix - they'd apologize for their site's apparent erro and fix my plan to Economy Hosting LinuxHowever, upon calling I was told by GoDaddy support that, regardless
I tried to not renew a website domain name with Godaddy.com on Dec 26, using the Godaddy online account access The renewal date for the domain name renewal was 1/1/ I have owned the domain name for the for the past years I am no longer using this business name, *** Godaddy.com charged my credit card for a year renewal even though I notified them to not renew
When I spoke to their Customer Service representative on 1/10/He said the stop renewal was only for future renewals, years from 1/1/ He said I can not cancel He would cancel may account but I will still be charged $for a website I can't use for years
This seems like an abuse of a reasonable charges and the ability to cancel automatic renewals
Had the domain *** for yearsThis domain was renewed when I renewed *** - They sent me an email saying my domain is canceledOnly one and now I can't get it backI have been a customer for yearsThis is an error and they need to fix this problem immediatelyIf not, I will be going to court because I know for a fact this domain was renewed
I was billed for year renewal of registration for a domain nameAfter payment and acceptance, I transfered the name to another registrarAfter transfer, the year did not transfer with the nameGoDaddy is now refusing to provide the year that was paid for and refusing to refund the money paid
This book keeping software does not do what they promiseGreat for personal use but not for businessI was out of the refund window didn't have time to test it"which I realize" I was in the wrongBut they didn't offer to give me store credit or anythingGot the software started using quickly realized I made a mistake this software is very limited for what it providesNot useful for my type of businessI worked with support rather try to improve product they say well your outside your refund window Not as good as it was when it was outrightI will slowly be moving my domains away from themDoes not remain linked to ANY of my banks nor does it work anything close to ***
Got an email from GoDaddy stating we were in danger of losing our Domain Names by 3/24/unless we gave them updated credit card informationFollowed the prompts and the charged us TWICEWhen I called them to ask them to take a charge off they said they couldn't refund us unless we wanted to lose the domain name entirelyThen I did a little more research and realized prior to getting the email we were ALREADY PAID UP THROUGH So I shouldn't have had to pay anything or got an email at all trying to SCARE ME into thinking our website names were in jeopardy of being cut offI asked for a supervisor and he (Donald) told me the exact same thing the rep did...that the only for the charges to be refunded was if we didn't want the domain names at all anymoreI explained to him that we were already paid up through before any of this happened and wouldn't I be safe through He said absolutely NO that it didn't matter what we had paid before...that if I wanted a refund they w
Horrible customer service from GoDaddyWas duped into thinking I had to buy their microsoft email service for $and just tried to cancelThey told me they would take care of the matterThey cancelled my email service and after they did this, they told me they would not give me a REFUNDThey just ripped me off!
In November I inquired to Godaddy's Web Design Team on designing a custom websiteI gave other website examples of a type of calendar and specifics on the design I wished to haveThe salesman checked with the programmers and they said could do itI paid $ It still does not operate as intended, It is now July The website design was to be complete in days
Without going into all the specificsThey did a lousy job from the startI was on the phone with the design team for countless hours, and very seldom was it with a same person I had talked to before
I have sent several emails on all aspects in the lack of design specificsI did talk to several people that worked to get some of the design correctedI talked to others that said they would follow through to the endThat never happened
The biggest problem with the organization is there is not a specific person following the design flowIf you wish to talk to a supervisor, forget it, you are just tran
I requested a refund I called to follow up, and they said it had been refunded to the card on file on 1/12/ If it was rejected for any reason, a check would be mailed out The refund did not hit any of my bank accounts I called back and they said I would have to have my bank call them I went to Wells Fargo and had a banker phone them The Go Daddy rep could not research anything or transfer me to accounting or a supervisor and determine where my $was and when I would receive it I did not receive an email about the refund until 1/ I have filled out their survey requesting a response and also emailed customer service requesting an update on when I would receive my funds My complaint is their inability to research the funds with my bank, and give me an appropriate response on the status of my refund
Horrible customer serviceCharged for multiple services I did not approve them to doThey claimed it was set for auto renew when I know I had gone in and turned all that offThey caused a overdraft from an account that I was getting ready to closeWouldn't apologize, 100% blamed me
Also it is worth noting that every time I used a credit card with them our card got hackedBUYER BEWARE!!
I have domains registered with GoDaddyI’ve added and removed several bank accounts over the yearsThis time when I closed a bank account they still tried to charge that accountThen after the payment failed because the account was closed I was immediately sent to collectionsI called GoDaddy and said, hey I have lots of accounts with you what’s going onThey said, it’s not us it’s our payment provider and you’ll have to follow up with them and pay he $feeThey said they are not responsible for their payment processorThat in itself if ridiculousI run companies that process payments and I’ve never nor would I ever tell a customer I’m not responsible for the payment processor I choseI never went to a third part website to setup my payment method, I did that on GoDaddyIt’s blows my mind they don’t support the payment processor they choseLike I said, I’ve open and closed several accounts and never run into this issue with any other companyIf they can’t charge my ac
I was charged monthly a fee of $for an email service I never signed up for, never wanted, never used and never once logged into over the course of years
I called GoDaddy asking them to refund me for these charges that were wrongly charged to my account, and no refund was givenThe total amount charged to my debit card was $
I called numerous times asking for a refund, and was never given oneI was connected to a manager who illegally threatened me, stating that he would charge my debit card on file for $if I ever called GoDaddy again
I have complained and called GoDaddy asking for an apology and a refund for this horrible treatment, but never got a call back or a response of any kind to resolve this issue
This is a classic "bait and switch" offerI have attached a screenshot of the offerIt is complete and only my account information has been removed (black bars)Godaddy sent me an email offering, "20% off your domain renewals*" The offer said, "Use promo code ***" And, "This special offer is good for .com, .net, .org, .co, .info, .biz domains only." According to the email, the offer expires May 18, 2018." (Note: The expiration is more than a week from the date of this narrative
I went to renew my ".net" domain online at their website but, when I entered the promo code at checkout, it was refused with this message, "This promotional code does not apply to renewals AND requires a $minimum orderAdd $in new products to save 20%."
Since the email offer clearly stated it was for renewals I re-entered the promo code but it was rejected with the same messageI called their support numberI spoke with MichaelHe told me the promo code was not good for renewals I p
I have had a shopping web site with GoDaddy for many years that stopped performing correctly due to not be TLScompliantGoDaddy told me I needed to switch to a Plesk platform and that would solve my problemIt did not solve my problem and I dealt with them over it for about weeksI finally gave up and put up with it not performing a proper handshake over TLS
Six months ago PayPal notified its shopping cart business customers they had to meet certain compliance standards and they told me I was not compliantI contacted GoDaddy serveral times over the past months and they guaranteed me their server was compliant and that it was a generic warning from PayPal
PayPal's new standards went into effect last week and immediately my site could not process payments with PayPalI contacted GoDaddy, they said it wasn't their problem, it was my codingI communicated with several shopping cart sites who used GoDaddy and they said they had the same problem, moved to a differe
I was trying to secure the domain name of ***i aaw that it was already takenWhen I looked it up, it said it was repossessed by Godaddy.comi contacted them directly to find out if iI could buy itI was told that I would have to go through the proxy service to buy itI asked them why I would have to do that when they already owned itI gave up and paid in am effort to buy itWhen they discovered they oqned it, they refundwd my moneyI was told for a fee, I could reaerve it once it becam availableI paid and waitedI was eventually told it was up for auctionI called again and asked why I could not just buy it as that was my understandingI was told I had to secure it through the auctionI bod on it and waitedFive minutes beforw the auction was to end, another bid came inI tried to bid on it but it said I had to sign inI was confused as I was already signed inDespite that fact, I signed in again and it would not allow me to bidAfter I thought I had l
Absoluetly horrible experiences! They sell me a name from the backoder market and take 5+ days to transfer in, then refuse a refund because it's more than daysThey, they freeze it so I cannot transfer it out, violating the global ICANN agreements (they have a complaint filed), and will not give me the property I paid for, and will not refund my moneyI'm not alone, there are many people on the net facing this exact same issue, and Godaddy is not playing fair or by the rulesThey took my money, did not provide me the product they were selling, and refuse to offer a refund or make an attempt at straightening this outIve spent hours on the phone with them, emailed muletiple support departments including a 'review60' address, phone, chat etc but they keep citing that when you buy a domain from them you are automatically 'opt-in' to a freezeI did not opt in to this, they cannot show me where it states this before the purchase is made, and in the end they have my $ and I dont have what I paid for and have no resource
I have few domains registered with godaddyI try transfer them to another registrantIt is some procedure involvedTo transfer domain I have to request godaddy authorization code to initiate transfer It was done I got codeAbout month late I found out godaddy didn't release domainsWhen I called godaddy tech support told me domain expired now and to get it back I have to pay eighty dollars but transfer is free serviceI heave to pay another company for service but it is not related to goddadyAccording to tech support my domain expire on of march but by my official registration information (can be checked icann.org) it is expire on novThey a lying to cover they mistakesI believe they lock domain just to charge people extra money
I was auto charged for my website renewalThe auto charge fraudulently included private registration renewal They fraudulently renewed my domain account with an expired credit card on my accountThe registered credit card expired on 01/ They said I was out of the renewal window and would not be able to refund for the domain name
I contacted Go Daddy explaining that we were charged $for web domains we did not know we had by automatic renewal through our operating bank account last monthThe previous director of our chamber signed an agreement in for these domains with a year renewThat person left our organization years ago so we had no way of knowing about this agreementThe lady signing our chamber up for this agreement was Traci Norton, and the cr is ***Receipt number is *** for $We have cancelled these domains today and updated the previous director with my contact informationI am disappointed that Go Daddy would not work with us after such a long agreement that was paid in advanceI do not want our small town non profit paying for an unused domain for the next yearsI am asking that Go Daddy refund the *** *** ** *** $Thank you
My business website hosting domain expired, which resulted in my website and all content taken down and deletedI payed the recover fee to have my site go back online as it was beforeAfter paying the fee, they stated that they don't have the backup to restore my website, even though in there SOP they are to keep a full back up after a expired hosting plan for days which will be used to recover the customers websiteThey stated that they don't have it and its my fault because I didn't back it upNow all my business website and content is gone, everything! They are not willing to try and find the solution and or go back to backed up snapshot to bring my site back upThere is always something that can be done to restore content from servers, that is why they have a backup SOP and Disaster Recovery in place to resolve those issuesI have been a godaddy customer since and there has to be some time of backup that they can go back to for a restore
I subscribed to a GoDaddy business hosting plan that was $120+ for a month periodTwo days before the hosting plan expired, I logged in and changed my hosting plan to "Economy Linux Hosting" at $/ monthGoDaddy said that my change had been confirmed and that it was processing, and the change would be visible soonHowever, when my billing cycle ended and the new cycle of Economy Linux Hosting was intended to start, GoDaddy tried to renew the previous business hosting plan at $120+This was not the plan I swapped to, nor the bill I expectedThis was not paid and GoDaddy's site blocked me from investigating any changes with my hosting plan unless I paid the $bill which had already been swappedAlthough I was frustrated, fixing this was not my first priority and I called GoDaddy a few weeks later expecting an easy fix - they'd apologize for their site's apparent erro and fix my plan to Economy Hosting LinuxHowever, upon calling I was told by GoDaddy support that, regardless
I tried to not renew a website domain name with Godaddy.com on Dec 26, using the Godaddy online account access The renewal date for the domain name renewal was 1/1/ I have owned the domain name for the for the past years I am no longer using this business name, *** Godaddy.com charged my credit card for a year renewal even though I notified them to not renew
When I spoke to their Customer Service representative on 1/10/He said the stop renewal was only for future renewals, years from 1/1/ He said I can not cancel He would cancel may account but I will still be charged $for a website I can't use for years
This seems like an abuse of a reasonable charges and the ability to cancel automatic renewals
Had the domain *** for yearsThis domain was renewed when I renewed *** - They sent me an email saying my domain is canceledOnly one and now I can't get it backI have been a customer for yearsThis is an error and they need to fix this problem immediatelyIf not, I will be going to court because I know for a fact this domain was renewed
I was billed for year renewal of registration for a domain nameAfter payment and acceptance, I transfered the name to another registrarAfter transfer, the year did not transfer with the nameGoDaddy is now refusing to provide the year that was paid for and refusing to refund the money paid
This book keeping software does not do what they promiseGreat for personal use but not for businessI was out of the refund window didn't have time to test it"which I realize" I was in the wrongBut they didn't offer to give me store credit or anythingGot the software started using quickly realized I made a mistake this software is very limited for what it providesNot useful for my type of businessI worked with support rather try to improve product they say well your outside your refund window Not as good as it was when it was outrightI will slowly be moving my domains away from themDoes not remain linked to ANY of my banks nor does it work anything close to ***
Got an email from GoDaddy stating we were in danger of losing our Domain Names by 3/24/unless we gave them updated credit card informationFollowed the prompts and the charged us TWICEWhen I called them to ask them to take a charge off they said they couldn't refund us unless we wanted to lose the domain name entirelyThen I did a little more research and realized prior to getting the email we were ALREADY PAID UP THROUGH So I shouldn't have had to pay anything or got an email at all trying to SCARE ME into thinking our website names were in jeopardy of being cut offI asked for a supervisor and he (Donald) told me the exact same thing the rep did...that the only for the charges to be refunded was if we didn't want the domain names at all anymoreI explained to him that we were already paid up through before any of this happened and wouldn't I be safe through He said absolutely NO that it didn't matter what we had paid before...that if I wanted a refund they w
Horrible customer service from GoDaddyWas duped into thinking I had to buy their microsoft email service for $and just tried to cancelThey told me they would take care of the matterThey cancelled my email service and after they did this, they told me they would not give me a REFUNDThey just ripped me off!
In November I inquired to Godaddy's Web Design Team on designing a custom websiteI gave other website examples of a type of calendar and specifics on the design I wished to haveThe salesman checked with the programmers and they said could do itI paid $ It still does not operate as intended, It is now July The website design was to be complete in days
Without going into all the specificsThey did a lousy job from the startI was on the phone with the design team for countless hours, and very seldom was it with a same person I had talked to before
I have sent several emails on all aspects in the lack of design specificsI did talk to several people that worked to get some of the design correctedI talked to others that said they would follow through to the endThat never happened
The biggest problem with the organization is there is not a specific person following the design flowIf you wish to talk to a supervisor, forget it, you are just tran
I requested a refund I called to follow up, and they said it had been refunded to the card on file on 1/12/ If it was rejected for any reason, a check would be mailed out The refund did not hit any of my bank accounts I called back and they said I would have to have my bank call them I went to Wells Fargo and had a banker phone them The Go Daddy rep could not research anything or transfer me to accounting or a supervisor and determine where my $was and when I would receive it I did not receive an email about the refund until 1/ I have filled out their survey requesting a response and also emailed customer service requesting an update on when I would receive my funds My complaint is their inability to research the funds with my bank, and give me an appropriate response on the status of my refund
Horrible customer serviceCharged for multiple services I did not approve them to doThey claimed it was set for auto renew when I know I had gone in and turned all that offThey caused a overdraft from an account that I was getting ready to closeWouldn't apologize, 100% blamed me
Also it is worth noting that every time I used a credit card with them our card got hackedBUYER BEWARE!!
I have domains registered with GoDaddyI’ve added and removed several bank accounts over the yearsThis time when I closed a bank account they still tried to charge that accountThen after the payment failed because the account was closed I was immediately sent to collectionsI called GoDaddy and said, hey I have lots of accounts with you what’s going onThey said, it’s not us it’s our payment provider and you’ll have to follow up with them and pay he $feeThey said they are not responsible for their payment processorThat in itself if ridiculousI run companies that process payments and I’ve never nor would I ever tell a customer I’m not responsible for the payment processor I choseI never went to a third part website to setup my payment method, I did that on GoDaddyIt’s blows my mind they don’t support the payment processor they choseLike I said, I’ve open and closed several accounts and never run into this issue with any other companyIf they can’t charge my ac
I was charged monthly a fee of $for an email service I never signed up for, never wanted, never used and never once logged into over the course of years
I called GoDaddy asking them to refund me for these charges that were wrongly charged to my account, and no refund was givenThe total amount charged to my debit card was $
I called numerous times asking for a refund, and was never given oneI was connected to a manager who illegally threatened me, stating that he would charge my debit card on file for $if I ever called GoDaddy again
I have complained and called GoDaddy asking for an apology and a refund for this horrible treatment, but never got a call back or a response of any kind to resolve this issue
This is a classic "bait and switch" offerI have attached a screenshot of the offerIt is complete and only my account information has been removed (black bars)Godaddy sent me an email offering, "20% off your domain renewals*" The offer said, "Use promo code ***" And, "This special offer is good for .com, .net, .org, .co, .info, .biz domains only." According to the email, the offer expires May 18, 2018." (Note: The expiration is more than a week from the date of this narrative
I went to renew my ".net" domain online at their website but, when I entered the promo code at checkout, it was refused with this message, "This promotional code does not apply to renewals AND requires a $minimum orderAdd $in new products to save 20%."
Since the email offer clearly stated it was for renewals I re-entered the promo code but it was rejected with the same messageI called their support numberI spoke with MichaelHe told me the promo code was not good for renewals I p
I have had a shopping web site with GoDaddy for many years that stopped performing correctly due to not be TLScompliantGoDaddy told me I needed to switch to a Plesk platform and that would solve my problemIt did not solve my problem and I dealt with them over it for about weeksI finally gave up and put up with it not performing a proper handshake over TLS
Six months ago PayPal notified its shopping cart business customers they had to meet certain compliance standards and they told me I was not compliantI contacted GoDaddy serveral times over the past months and they guaranteed me their server was compliant and that it was a generic warning from PayPal
PayPal's new standards went into effect last week and immediately my site could not process payments with PayPalI contacted GoDaddy, they said it wasn't their problem, it was my codingI communicated with several shopping cart sites who used GoDaddy and they said they had the same problem, moved to a differe
I was trying to secure the domain name of ***i aaw that it was already takenWhen I looked it up, it said it was repossessed by Godaddy.comi contacted them directly to find out if iI could buy itI was told that I would have to go through the proxy service to buy itI asked them why I would have to do that when they already owned itI gave up and paid in am effort to buy itWhen they discovered they oqned it, they refundwd my moneyI was told for a fee, I could reaerve it once it becam availableI paid and waitedI was eventually told it was up for auctionI called again and asked why I could not just buy it as that was my understandingI was told I had to secure it through the auctionI bod on it and waitedFive minutes beforw the auction was to end, another bid came inI tried to bid on it but it said I had to sign inI was confused as I was already signed inDespite that fact, I signed in again and it would not allow me to bidAfter I thought I had l
Absoluetly horrible experiences! They sell me a name from the backoder market and take 5+ days to transfer in, then refuse a refund because it's more than daysThey, they freeze it so I cannot transfer it out, violating the global ICANN agreements (they have a complaint filed), and will not give me the property I paid for, and will not refund my moneyI'm not alone, there are many people on the net facing this exact same issue, and Godaddy is not playing fair or by the rulesThey took my money, did not provide me the product they were selling, and refuse to offer a refund or make an attempt at straightening this outIve spent hours on the phone with them, emailed muletiple support departments including a 'review60' address, phone, chat etc but they keep citing that when you buy a domain from them you are automatically 'opt-in' to a freezeI did not opt in to this, they cannot show me where it states this before the purchase is made, and in the end they have my $ and I dont have what I paid for and have no resource
I have few domains registered with godaddyI try transfer them to another registrantIt is some procedure involvedTo transfer domain I have to request godaddy authorization code to initiate transfer It was done I got codeAbout month late I found out godaddy didn't release domainsWhen I called godaddy tech support told me domain expired now and to get it back I have to pay eighty dollars but transfer is free serviceI heave to pay another company for service but it is not related to goddadyAccording to tech support my domain expire on of march but by my official registration information (can be checked icann.org) it is expire on novThey a lying to cover they mistakesI believe they lock domain just to charge people extra money
I was auto charged for my website renewalThe auto charge fraudulently included private registration renewal They fraudulently renewed my domain account with an expired credit card on my accountThe registered credit card expired on 01/ They said I was out of the renewal window and would not be able to refund for the domain name
I contacted Go Daddy explaining that we were charged $for web domains we did not know we had by automatic renewal through our operating bank account last monthThe previous director of our chamber signed an agreement in for these domains with a year renewThat person left our organization years ago so we had no way of knowing about this agreementThe lady signing our chamber up for this agreement was Traci Norton, and the c
r is ***Receipt number is *** for $We have cancelled these domains today and updated the previous director with my contact informationI am disappointed that Go Daddy would not work with us after such a long agreement that was paid in advanceI do not want our small town non profit paying for an unused domain for the next yearsI am asking that Go Daddy refund the *** *** ** *** $Thank you
My business website hosting domain expired, which resulted in my website and all content taken down and deletedI payed the recover fee to have my site go back online as it was beforeAfter paying the fee, they stated that they don't have the backup to restore my website, even though in there SOP they are to keep a full back up after a expired hosting plan for days which will be used to recover the customers websiteThey stated that they don't have it and its my fault because I didn't back it upNow all my business website and content is gone, everything! They are not willing to try and find the solution and or go back to backed up snapshot to bring my site back upThere is always something that can be done to restore content from servers, that is why they have a backup SOP and Disaster Recovery in place to resolve those issuesI have been a godaddy customer since and there has to be some time of backup that they can go back to for a restore